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Clinical Software Upgrade Service (PACS/RIS/Workstations) in Senegal
Engineering Excellence & Technical Support
Clinical Software Upgrade Service (PACS/RIS/Workstations) High-standard technical execution following OEM protocols and local regulatory frameworks.
Enhanced Patient Care & Throughput
Our expert upgrade service for PACS/RIS/Workstations ensures seamless data integration and accelerated image retrieval, empowering Senegalese healthcare providers to make faster, more accurate diagnoses and improve patient throughput within busy clinical environments.
Robust Cybersecurity & Data Integrity
We implement cutting-edge security protocols and data integrity measures during your PACS/RIS/Workstation upgrade, safeguarding sensitive patient information against emerging cyber threats and ensuring compliance with international healthcare data protection standards in Senegal.
Optimized Performance & Scalability
Experience a significant boost in system performance and future-proof your healthcare infrastructure with our tailored upgrade solutions for PACS/RIS/Workstations. We ensure your systems are optimized for current demands and scalable to accommodate the growing needs of Senegalese healthcare facilities.
What Is Clinical Software Upgrade Service (Pacs/ris/workstations) In Senegal?
The Clinical Software Upgrade Service (PACS/RIS/Workstations) in Senegal refers to the specialized process of updating, enhancing, or replacing existing Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and medical workstation software within healthcare facilities. This service ensures that these critical information technology infrastructures remain current, secure, efficient, and compliant with evolving healthcare regulations and technological advancements. It encompasses planning, procurement, installation, configuration, testing, and post-implementation support for new software versions or entirely new systems. The goal is to improve diagnostic accuracy, streamline clinical workflows, enhance data management and accessibility, and maintain interoperability with other hospital systems.
| Stakeholder | Need for Service | Typical Use Cases |
|---|---|---|
| Hospitals and Clinics (Public & Private) | To enhance diagnostic capabilities, improve turnaround times for image interpretation, optimize radiologist workflow, and ensure compliance with national health data standards. | Upgrading RIS to support advanced reporting features; implementing new PACS for improved image viewing and manipulation; deploying high-performance workstations for faster image loading and AI-assisted diagnostics. |
| Radiology Departments | To leverage advanced imaging techniques, facilitate remote consultations, improve image archival and retrieval efficiency, and integrate with emerging AI tools. | Migrating to a web-based PACS for universal access; upgrading RIS to incorporate new coding standards; deploying specialized workstations for 3D rendering and advanced post-processing. |
| Medical Imaging Centers | To maintain a competitive edge, expand service offerings, and manage increasing patient volumes effectively. | Implementing a unified PACS/RIS solution for integrated management; upgrading workstations to support telemedicine capabilities; integrating with external referral systems. |
| Healthcare IT Departments/Administrators | To ensure system security, data integrity, regulatory compliance (e.g., data privacy), and efficient resource allocation. | Performing security patch management for PACS/RIS; planning for end-of-life hardware replacement for workstations; implementing disaster recovery and backup solutions for critical imaging data. |
| Medical Device Manufacturers & Vendors | As part of their service offerings, to provide and support their integrated PACS/RIS/workstation solutions deployed in Senegal. | Deploying their proprietary software and hardware as part of a new imaging equipment purchase; providing remote or on-site support for their installed base. |
Key Components of Clinical Software Upgrade Service (PACS/RIS/Workstations)
- Needs Assessment and Planning: Evaluating current system performance, identifying gaps, and defining upgrade objectives and scope.
- Software Selection and Procurement: Identifying and acquiring appropriate PACS, RIS, and workstation software licenses, often involving vendor evaluation and negotiation.
- Infrastructure Readiness Assessment: Verifying compatibility with existing hardware, network, and server infrastructure, or planning for necessary hardware upgrades.
- Installation and Configuration: Deploying new software versions or systems, configuring parameters to meet specific clinical and administrative requirements.
- Data Migration and Validation: Securely transferring existing patient data, images, and RIS information to the new system and verifying data integrity.
- Integration with Existing Systems: Ensuring seamless interoperability with other hospital information systems (HIS), electronic health records (EHRs), and medical devices.
- User Training and Support: Providing comprehensive training to radiologists, technologists, and administrative staff on the new software functionalities.
- Testing and Quality Assurance: Conducting rigorous testing to ensure functionality, performance, security, and compliance.
- Decommissioning of Legacy Systems: Safely retiring and archiving data from older software versions.
- Post-Implementation Monitoring and Support: Ongoing technical support, troubleshooting, and performance optimization.
Who Needs Clinical Software Upgrade Service (Pacs/ris/workstations) In Senegal?
In Senegal, the need for clinical software upgrade services, particularly for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and workstations, is driven by the increasing demand for efficient, modern, and reliable medical imaging and information management. Hospitals and clinics are seeking to improve diagnostic accuracy, streamline workflows, enhance patient care, and ensure compliance with evolving healthcare standards. This upgrade service addresses the challenges posed by outdated systems, which can lead to slow performance, security vulnerabilities, limited functionality, and difficulties in data integration and interoperability.
| Customer Type | Target Departments/Users | Specific Needs Addressed by Upgrade |
|---|---|---|
| Public Hospitals | Radiology Department, IT Department, Medical Records, Clinicians (Radiologists, Physicians) | Improving diagnostic image access and sharing, enhancing workflow efficiency, reducing downtime, ensuring data security and compliance, integrating with existing Electronic Health Records (EHR). |
| Private Hospitals | Radiology Department, IT Department, Administration, Physicians | Staying competitive with advanced imaging technologies, improving patient throughput, offering better patient experience through faster reporting, optimizing resource allocation, potentially expanding service offerings. |
| Radiology and Imaging Centers | Radiologists, Technologists, IT Staff, Administrative Staff | Handling increasing volumes of imaging studies, enabling remote access for reporting, supporting advanced visualization tools, ensuring seamless integration with referring physicians' systems, improving turnaround times for reports. |
| Specialized Clinics | Specialist Physicians (e.g., Cardiologists, Neurologists), Radiologists, Technologists | Accessing and analyzing specialized imaging modalities (e.g., cardiac MRI, neuroimaging), integrating PACS/RIS with other specialized clinical software, facilitating complex image post-processing and analysis. |
| Diagnostic Laboratories | Pathologists, Laboratory Technicians, IT Personnel, Referring Physicians | Integrating imaging findings with laboratory results for comprehensive diagnostics, improving data management for complex diagnostic processes, enhancing reporting capabilities. |
| Government Health Institutions | Centralized IT departments, Regional Health Offices, Public Hospitals | Standardizing imaging systems across public health facilities, enabling centralized data management and analysis for public health initiatives, improving equitable access to advanced diagnostic imaging, ensuring cost-effectiveness and scalability. |
| Medical Training and Research Facilities | Radiology Residents, Medical Students, Researchers, Faculty | Providing access to up-to-date imaging datasets for training and research, enabling advanced image analysis techniques for studies, facilitating collaboration and knowledge sharing, integrating with research databases. |
Target Customers and Departments in Senegal Requiring Clinical Software Upgrade Service
- Hospitals (Public and Private)
- Radiology and Imaging Centers
- Specialized Clinics (e.g., Cardiology, Neurology, Oncology)
- Diagnostic Laboratories with Imaging Capabilities
- Government Health Institutions
- Medical Training and Research Facilities
Clinical Software Upgrade Service (Pacs/ris/workstations) Process In Senegal
This document outlines the typical workflow for a Clinical Software Upgrade Service (PACS/RIS/Workstations) within Senegal, from the initial client inquiry to the successful execution of the upgrade. The process is designed to ensure minimal disruption to clinical operations while maximizing the benefits of the updated software.
| Phase | Stage | Activities | Deliverables/Outcomes | Estimated Timeline (Indicative) |
|---|---|---|---|---|
| Initial Contact & Requirements Gathering | Client identifies need for upgrade. Client contacts vendor. Vendor schedules initial consultation to understand current system, desired upgrade, and budget. Site visit may be scheduled. | Understanding of client's needs, current infrastructure assessment, preliminary scope of work. | 1-2 Weeks |
| Proposal & Quotation Development | Vendor analyzes requirements and develops a detailed proposal including scope, software version, hardware recommendations (if any), timelines, and cost. Proposal is submitted to the client. | Formal proposal and quotation. | 1-2 Weeks |
| Contract Negotiation & Signing | Client reviews proposal. Negotiations on terms, pricing, and Service Level Agreements (SLAs). Contract is finalized and signed by both parties. | Signed Service Agreement. | 2-4 Weeks |
| Detailed Technical Assessment & Planning | Vendor performs in-depth assessment of existing PACS/RIS infrastructure, network, servers, workstations, and operating systems. A detailed upgrade plan is created, including data backup strategy, rollback plan, and testing procedures. | Detailed technical assessment report, finalized upgrade plan, communication plan. | 2-3 Weeks |
| Environment Setup & Pre-requisite Verification | Vendor ensures all necessary licenses, software media, and hardware are procured. Client ensures required network ports are open and necessary system permissions are granted to the vendor's technical team. | Access credentials, verified network connectivity, pre-requisite checklist completion. | 1-2 Weeks |
| Data Backup & Archival | A comprehensive backup of current PACS/RIS data and configurations is performed by the client or vendor, as agreed upon. This is crucial for disaster recovery and rollback. | Validated data backup files. | 1-3 Days (depending on data volume) |
| Software Installation & Configuration | The new PACS/RIS software is installed on servers. Workstation clients are upgraded or reconfigured. Database migration/upgrade is performed. | Installed and configured PACS/RIS software, upgraded workstations. | 3-7 Days (per system/module) |
| Integration & Connectivity Testing | Ensuring seamless integration between PACS, RIS, modalities (e.g., X-ray, CT scanners), and other relevant hospital systems (e.g., HIS, EMR). Network connectivity is verified. | Successful data flow between integrated systems, verified network connectivity. | 2-4 Days |
| User Acceptance Testing (UAT) | Key end-users (radiologists, technicians) test the upgraded system to ensure it meets functional requirements and usability standards. Feedback is collected and addressed. | UAT report, list of identified issues, and resolution plan. | 3-5 Days |
| Go-Live & Production Deployment | The upgraded system is deployed into the live production environment. The old system is decommissioned (or put in a standby mode). | Live, operational upgraded PACS/RIS system. | 1 Day |
| Post-Implementation Review | A meeting to review the upgrade process, address any outstanding issues, and confirm client satisfaction. | Post-implementation review report, sign-off document. | 1 Week after Go-Live |
| User Training | Training sessions for end-users on the new features and functionalities of the upgraded software. | Trained end-users, training materials. | Ongoing (as per contract) |
| Ongoing Technical Support & Maintenance | Vendor provides ongoing technical support, bug fixes, and routine maintenance as per the Service Level Agreement (SLA). | Resolved support tickets, system stability, updated documentation. | As per SLA (e.g., 24/7, business hours) |
Key Stakeholders and Their Roles
- Client IT Department/Radiology Department: Initiates inquiry, provides access, technical information, and approval.
- Vendor/Service Provider: Manages the upgrade project, provides technical expertise, software, and support.
- System Administrators (Client-side): Facilitate server access, network configuration, and user account management.
- End-Users (Radiologists, Technicians): Participate in testing, provide feedback, and undergo training.
- Project Manager (Vendor-side): Oversees the entire upgrade process, communication, and scheduling.
- Technical Support Team (Vendor-side): Provides post-upgrade assistance.
Clinical Software Upgrade Service (Pacs/ris/workstations) Cost In Senegal
The cost of Clinical Software Upgrade Services for PACS (Picture Archiving and Communication System), RIS (Radiology Information System), and Workstations in Senegal is influenced by several key factors, leading to a range of pricing. These services are crucial for healthcare facilities to maintain optimal performance, security, and functionality of their diagnostic imaging and radiology departments. Understanding these pricing dynamics is essential for budgeting and strategic planning.
| Service Component | Estimated Cost Range (XOF - Central African CFA Franc) | Notes |
|---|---|---|
| Basic Software Upgrade (Minor Version/Patch) | 500,000 - 2,000,000 XOF | Typically includes software installation, configuration of core modules, and basic testing for a limited number of workstations. |
| Major Software Upgrade (Significant Version Release) | 1,500,000 - 7,000,000 XOF | Covers a more extensive upgrade process, potentially involving compatibility checks, minor data adjustments, and comprehensive testing across multiple workstations and servers. |
| Full System Overhaul/Migration | 5,000,000 - 25,000,000+ XOF | Involves substantial system changes, potential data migration, re-integration, extensive customization, and comprehensive training. Costs can vary significantly based on system size and complexity. |
| Workstation-Specific Upgrades/Deployments | 50,000 - 250,000 XOF per workstation | Cost per workstation for installing, configuring, and testing the upgraded software. Bulk discounts may apply. |
| Server-Side Configuration/Optimization | 300,000 - 1,500,000 XOF | Includes upgrading server software, optimizing databases, and ensuring robust performance for PACS/RIS backend. |
| Data Migration Services | Varies significantly (e.g., 500,000 - 5,000,000+ XOF) | Dependent on the volume and complexity of data to be migrated. Often priced per gigabyte or as a project fee. |
| User Training (per session/day) | 100,000 - 400,000 XOF | Cost for training sessions conducted by a consultant or vendor representative. |
| Project Management & Consulting Fees | 10-20% of total project cost | Charged by IT service providers or consultants for overseeing the upgrade process. |
Key Pricing Factors for Clinical Software Upgrades in Senegal
- Software Complexity and Vendor: The specific PACS/RIS software being upgraded, its vendor, and its level of customization significantly impact costs. Proprietary systems or those with extensive integrations often command higher upgrade fees.
- Scope of Upgrade: Whether the upgrade involves a minor patch, a major version release, or a complete system overhaul dictates the complexity and time required, thus affecting the price.
- Number of Workstations and Servers: The total number of workstations and servers that require software updates or reconfigurations is a primary driver of cost, as each endpoint contributes to the overall service effort.
- Data Migration and Integration: If the upgrade necessitates data migration from older systems or integration with other hospital information systems (HIS), this adds considerable complexity and cost.
- Customization and Development: Any custom modules, reports, or specific functionalities that need to be redeveloped or re-implemented after the upgrade will increase the service cost.
- Vendor Support and Maintenance Agreements: The terms of existing support and maintenance contracts with the software vendor can influence upgrade pricing. Bundled services or preferred vendor relationships might offer discounts.
- Implementation Partner/Consultant Fees: The choice of implementation partner or IT service provider in Senegal will affect the hourly rates or project fees charged for the upgrade.
- Training Requirements: The extent of user training required on the new software version or features is often factored into the overall service cost.
- Hardware Compatibility and Upgrades: In some cases, software upgrades may necessitate accompanying hardware upgrades (e.g., for workstations, network infrastructure) which will be an additional cost component.
- Geographical Location and Logistics: While less significant for software, if on-site presence is heavily required in remote areas of Senegal, travel and logistical costs for technicians might be considered.
Affordable Clinical Software Upgrade Service (Pacs/ris/workstations) Options
Upgrading your Clinical Software, including Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and workstations, is essential for maintaining operational efficiency, patient care quality, and compliance. However, the cost can be a significant barrier. This guide explores affordable upgrade options, focusing on value bundles and cost-saving strategies to help healthcare providers maximize their return on investment.
| Value Bundle Component | Description | Cost-Saving Strategy |
|---|---|---|
| Phased Upgrade Approach | Instead of a complete overhaul, upgrade components or departments sequentially. | Distributes costs over time, allowing for better budget management and less disruption. |
| Cloud-Based Solutions (SaaS) | Utilizes a subscription model for PACS/RIS, hosted on vendor servers. | Reduces upfront hardware investment, simplifies IT management, and often includes maintenance and support in the subscription fee. |
| Refurbished/Certified Pre-Owned Hardware | Purchasing refurbished workstations or servers from reputable vendors. | Significantly lower acquisition cost compared to new hardware, often with a warranty. |
| Open-Source PACS/RIS Components | Leveraging open-source software for certain functionalities, coupled with commercial support. | Reduces licensing fees, but requires careful technical expertise for implementation and ongoing management. |
| Bundled Software & Hardware Packages | Vendors offering integrated solutions that include PACS, RIS, and workstations at a package price. | Negotiating power for discounts when purchasing multiple components together. Streamlines implementation and support. |
| Managed Services & Outsourcing | Outsourcing IT management for your clinical software to a specialized vendor. | Can be more cost-effective than hiring dedicated IT staff, especially for smaller practices. Includes maintenance, support, and updates. |
| Vendor Negotiation & Long-Term Contracts | Engaging in detailed negotiations with vendors and considering longer contract terms. | Secures lower pricing, preferred support levels, and potential for future upgrade credits. |
| Training Optimization | Utilizing vendor-provided online training resources or train-the-trainer models. | Reduces travel costs and time away from work for staff training. Ensures efficient knowledge transfer. |
| Modular Upgrade Strategy | Upgrading specific modules of your PACS/RIS as needed, rather than replacing the entire system. | Targets pain points and budget constraints without compromising overall functionality. Allows for gradual investment. |
| Leveraging Existing Infrastructure | Assessing if current network infrastructure or some existing workstations can be repurposed or upgraded incrementally. | Minimizes new hardware expenditures and reduces the complexity of a full system replacement. |
Key Components of a Clinical Software Upgrade
- PACS: The system for storing, retrieving, and distributing medical images.
- RIS: The system that manages patient scheduling, billing, and reporting for radiology departments.
- Workstations: High-performance computers optimized for viewing and manipulating medical images.
- Integration: Ensuring seamless data flow between PACS, RIS, and other EMR/EHR systems.
- Training & Support: Essential for user adoption and ongoing system maintenance.
Verified Providers In Senegal
In Senegal, ensuring access to reliable and qualified healthcare providers is paramount. Franance Health has emerged as a leading organization dedicated to verifying and promoting healthcare professionals who meet the highest standards of competence and ethical practice. This meticulous credentialing process by Franance Health offers patients and healthcare seekers unparalleled assurance, making their network of providers the best choice for quality care.
| Credential Aspect | Franance Health Verification Standard | Patient Benefit |
|---|---|---|
| Educational Background | Confirmation of accredited institutions and degrees | Ensures foundational medical knowledge and training |
| Professional Experience | Verification of past roles, responsibilities, and duration of practice | Guarantees practical skills and real-world application |
| Specialty Certifications | Validation of advanced training and board certifications in specific fields | Confirms expertise in particular medical disciplines |
| Licensing and Registration | Confirmation of active and valid licenses with relevant Senegalese authorities | Ensures legal and ethical practice |
| Disciplinary History | Thorough checks for any past malpractice or ethical violations | Protects against engagement with problematic practitioners |
| Continuing Professional Development (CPD) | Assessment of participation in ongoing training and skill enhancement | Ensures providers stay current with medical advancements |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Verification Process: Franance Health employs a comprehensive vetting system that goes beyond basic licensing. This includes verifying educational qualifications, professional experience, certifications, and a clean disciplinary record.
- Commitment to Patient Safety: By meticulously examining credentials, Franance Health significantly reduces the risk of patients encountering unqualified or fraudulent practitioners, prioritizing safety and well-being.
- Enhanced Trust and Transparency: The Franance Health seal of approval signifies a provider's adherence to established quality benchmarks, fostering greater trust and transparency in the healthcare landscape.
- Access to Top-Tier Professionals: Franance Health's network comprises dedicated professionals committed to continuous learning and best practices, ensuring patients receive up-to-date and effective treatments.
- Streamlined Healthcare Navigation: For individuals seeking specialized care, Franance Health's verified provider directory simplifies the process of finding a reliable and competent professional.
Scope Of Work For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Scope of Work (SOW) outlines the requirements for a comprehensive upgrade service for the existing Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and associated workstations. The primary objective is to enhance system performance, improve user experience, ensure compliance with current healthcare standards, and maintain data integrity and security. This upgrade aims to modernize the infrastructure, incorporate advanced features, and streamline clinical workflows within the radiology department.
| Component | Standard Specifications | Key Considerations |
|---|---|---|
| PACS Server(s) | High-availability cluster configuration, Scalable storage (e.g., tiered storage: hot, warm, cold), Redundant power supplies, Robust CPU and RAM, High-speed network interface cards (e.g., 10GbE+), Support for DICOM standards (3.0+), HL7 integration capabilities, Vendor-specific advanced features (e.g., AI integration hooks, advanced compression) | Storage capacity planning (based on current volume and projected growth), Performance benchmarks, Vendor-specific hardware/software compatibility, Future scalability needs |
| RIS Server(s) | High-availability configuration, Scalable database, Robust CPU and RAM, High-speed network interface cards, Support for HL7 (v2.x/v3), DICOM integration capabilities, Interoperability with HIS/EMR, Web-based access options | Database size and performance, User concurrency requirements, Integration complexity with HIS/EMR, Reporting and analytics capabilities |
| Workstations (Radiologist Viewers) | High-resolution medical-grade displays (e.g., 5MP+ for mammography, 3MP+ for general radiography), Powerful GPUs for image manipulation and rendering, Sufficient RAM (e.g., 16GB+), Fast SSD storage for OS and applications, Ergonomic design, Support for latest DICOM viewer standards, Advanced visualization tools (e.g., 3D reconstruction, MPR, MIP) | Display calibration requirements, Workflow efficiency, User comfort and ergonomics, Specific tool requirements for different modalities, Licensing models for software features |
| Network Infrastructure | High-bandwidth, low-latency network backbone (e.g., 10GbE+), Quality of Service (QoS) implementation for medical imaging traffic, Secure network segmentation, Sufficient switch and router capacity, Firewall protection, Redundant network paths | Current network assessment, Bandwidth utilization analysis, Potential bottlenecks, Wireless network considerations for specific use cases |
| Storage Solutions | Scalable, reliable, and secure storage (e.g., SAN, NAS, object storage), Tiered storage strategy for cost-effectiveness and performance, Data deduplication and compression, Regular data backups and verification, Compliance with data retention policies (e.g., HIPAA, GDPR) | Total storage capacity requirements, RTO/RPO objectives, Data access patterns, Vendor lock-in considerations, Future storage technology trends |
| Integration Points (HIS/EMR, Modalities) | HL7 v2.x/v3 interfaces for patient demographics, orders, and results; DICOM conformance statements for modality integration; API integrations where applicable; Standardized protocols for data exchange | Complexity of existing interfaces, Data mapping requirements, Real-time data flow needs, Security protocols for data exchange |
| Security & Compliance | Role-based access control (RBAC), Audit logging and monitoring, Data encryption (in transit and at rest), Regular security patching and updates, Compliance with relevant healthcare regulations (e.g., HIPAA, GDPR, ACR standards), Penetration testing | Current security posture, Compliance requirements, Incident response plan, Data privacy policies |
Technical Deliverables
- Project Kick-off Meeting & Planning Session
- System Architecture Design & Validation
- Procurement and Staging of New Hardware (Servers, Workstations, Storage, Network Components)
- Software Installation & Configuration (PACS, RIS, Viewer Applications)
- Database Migration & Data Integrity Verification
- Integration with Existing Hospital Information Systems (HIS/EMR)
- Network Infrastructure Assessment & Optimization
- User Acceptance Testing (UAT) Support & Sign-off
- System Performance Tuning & Optimization
- Security Hardening & Vulnerability Assessment
- Disaster Recovery (DR) & Business Continuity (BC) Plan Implementation/Update
- Comprehensive System Documentation (Installation Guides, Configuration Manuals, User Manuals)
- Training Materials Development & Delivery (End-user, Administrator)
- Post-Implementation Support & Warranty Period
- Decommissioning and Disposal of Old Hardware (if applicable)
- Final Project Report & Close-out
Service Level Agreement For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Clinical Software Upgrade Service, specifically covering Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated Workstations. This SLA is intended to ensure minimal disruption to clinical operations and provide clear expectations for both the Service Provider and the Client.
| Service Component | Uptime Guarantee | Response Time (Critical Incident) | Response Time (Major Incident) | Response Time (Minor Incident) |
|---|---|---|---|---|
| PACS Core Software | 99.9% (Excluding scheduled maintenance) | 1 hour | 4 business hours | 8 business hours |
| RIS Core Software | 99.9% (Excluding scheduled maintenance) | 1 hour | 4 business hours | 8 business hours |
| Clinical Workstation OS/Middleware | 99.5% (Individual workstation, not aggregate) | 2 business hours | 8 business hours | 16 business hours |
| Upgrade Deployment Process | N/A (Focus on post-deployment stability) | N/A (Response times are for issues arising after deployment) | N/A | N/A |
Scope of Service
- Upgrades to the core PACS software.
- Upgrades to the core RIS software.
- Upgrades to the operating systems and relevant middleware on clinical workstations.
- Installation and configuration of new software versions or patches.
- Testing and validation of upgraded software to ensure functionality.
- Post-upgrade support for identified issues directly related to the upgrade.
In-Depth Guidance
Frequently Asked Questions
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