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Verified Service Provider in Senegal
Dialysis RO/Water Treatment Plant Installation Service in Senegal
Engineering Excellence & Technical Support
Dialysis RO/Water Treatment Plant Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced RO Membrane Technology
Our installations in Senegal leverage cutting-edge Reverse Osmosis (RO) membrane technology, ensuring the highest purity water standards for dialysis, crucial for patient safety and treatment efficacy. We utilize state-of-the-art membranes with superior salt rejection and anti-fouling properties, tailored to Senegal's specific water conditions.
Robust System Design & Local Adaptation
We engineer durable and reliable RO water treatment systems designed for Senegal's climate and operational environment. Our designs incorporate features to withstand high temperatures and potential water scarcity, ensuring consistent performance and minimizing downtime. Expertise in local water chemistry allows for optimized pre-treatment stages.
Seamless Integration & Commissioning
Our service guarantees seamless integration of the RO water treatment plant with your existing dialysis facility. We provide comprehensive installation, rigorous testing, and full commissioning by certified technicians, ensuring your system is operational and meets all regulatory requirements from day one.
What Is Dialysis Ro/water Treatment Plant Installation Service In Senegal?
Dialysis RO/Water Treatment Plant Installation Service in Senegal refers to the comprehensive process of designing, supplying, and commissioning Reverse Osmosis (RO) and other water purification systems specifically for medical dialysis facilities within Senegal. These plants are critical for producing ultrapure water required for hemodialysis, a life-sustaining medical procedure. The service ensures that the water used meets stringent international and national medical standards, free from contaminants such as bacteria, endotoxins, pyrogens, dissolved solids, and residual chemicals that could pose significant health risks to dialysis patients.
| Stakeholder | Need for Service | Typical Use Cases |
|---|---|---|
| Dialysis Centers/Clinics (Public and Private): | Essential for providing safe and effective hemodialysis treatments. Non-compliance with water quality standards can lead to patient morbidity and mortality, regulatory sanctions, and reputational damage. | Production of ultrapure water for hemodialysis machines. Ensuring patient safety and treatment efficacy. Compliance with healthcare regulations. |
| Hospitals with Nephrology Departments: | To support their in-house dialysis units and ensure a reliable supply of medical-grade water for patient care. | Integrated water treatment for hospital-based dialysis units. Maintaining operational continuity for renal replacement therapy services. |
| Non-Governmental Organizations (NGOs) and Humanitarian Aid Organizations: | Establishing or upgrading dialysis facilities in underserved regions of Senegal where access to safe water for medical purposes is limited. | Setting up temporary or permanent dialysis infrastructure in areas with limited healthcare resources. Providing life-saving treatments in emergency or disaster relief scenarios. |
| Government Health Ministries/Agencies: | To ensure that healthcare facilities under their purview meet required water quality standards for dialysis. | Oversight and regulation of medical water quality. Facilitating the establishment of new dialysis centers. Enhancing national healthcare infrastructure. |
Service Inclusions and Scope
- Site Assessment and Needs Analysis: Evaluating existing water sources (e.g., municipal supply, wells), water quality parameters, and the specific requirements of the dialysis unit (e.g., number of machines, daily water volume).
- System Design and Engineering: Developing a customized treatment train that may include pre-filtration (sediment, carbon), RO membranes, post-treatment (e.g., UV disinfection, deionization), and storage solutions, all engineered to meet medical-grade water specifications.
- Equipment Procurement and Supply: Sourcing and delivering high-quality RO membranes, pumps, filters, tanks, piping, control systems, and other necessary components from reputable manufacturers.
- Installation and Plumbing: Professional installation of all equipment, ensuring proper integration with existing plumbing and electrical infrastructure, and adhering to sanitary standards.
- Commissioning and Performance Validation: Rigorous testing of the installed system to verify its operational efficiency, water purity output, and compliance with medical water quality standards (e.g., AAMI, ISO). This includes bacteriological and chemical testing.
- Operator Training: Providing comprehensive training to facility staff on the operation, routine maintenance, and basic troubleshooting of the water treatment plant.
- Documentation and Certification: Supplying all relevant technical documentation, manuals, warranties, and certification of water quality compliance.
- After-Sales Support (Optional): Offering ongoing maintenance contracts, spare parts supply, and technical assistance post-installation.
Who Needs Dialysis Ro/water Treatment Plant Installation Service In Senegal?
In Senegal, the demand for Dialysis RO/Water Treatment Plant Installation Services is driven by a growing healthcare sector, increasing prevalence of kidney-related diseases, and a national commitment to improving public health infrastructure. These specialized water treatment systems are crucial for ensuring the safety and efficacy of dialysis treatments, which require ultra-pure water to prevent complications for patients. The installation and maintenance of such plants are vital for medical facilities providing renal care.
| Customer Type | Key Departments Involved | Primary Needs/Interests |
|---|---|---|
| Public Hospitals | Nephrology Department, Biomedical Engineering, Procurement Department, Facilities Management | Reliable and cost-effective RO/water treatment solutions, compliance with national health standards, long-term maintenance contracts, training for on-site personnel. |
| Private Hospitals & Specialized Dialysis Centers | Nephrology Department, Hospital Administration, Facilities Management, Procurement | High-quality, advanced RO/water treatment systems, rapid installation, customized solutions, premium after-sales support, efficient operation, patient safety focus. |
| Large Clinics with Dialysis Units | Clinic Management, Head Nurse (Dialysis Unit), Procurement Officer | Scalable and efficient RO/water treatment systems, ease of operation, reliable water supply for dialysis, budget-friendly options. |
| Government Health Ministries/Agencies | Public Health Department, Planning and Infrastructure Division, Procurement Directorate | Standardized water treatment solutions for public health facilities, bulk procurement, ensuring nationwide access to safe dialysis water, regulatory compliance. |
| NGOs and International Aid Organizations | Program Managers (Health), Logistics and Procurement Officers, Technical Advisors | Durable and sustainable RO/water treatment solutions for their projects, cost-effectiveness, training and capacity building, adaptability to local conditions, humanitarian impact. |
| New Medical Facility Developments | Project Managers, Architects, Healthcare Consultants, Facility Planners | Integrated RO/water treatment plant design and installation as part of the overall facility construction, modern and energy-efficient systems, compliance with building codes and health regulations. |
Target Customers and Departments for Dialysis RO/Water Treatment Plant Installation Services in Senegal
- Hospitals (Public and Private)
- Renal Dialysis Centers
- Large Clinics with Dialysis Units
- Government Health Ministries/Agencies
- Non-Governmental Organizations (NGOs) focused on Healthcare
- International Aid Organizations
- New Medical Facility Developments
Dialysis Ro/water Treatment Plant Installation Service Process In Senegal
This document outlines the typical workflow for a Dialysis RO/Water Treatment Plant Installation Service in Senegal, covering the process from initial client inquiry to the final execution and handover. The service aims to ensure a reliable and compliant supply of purified water for dialysis treatments, adhering to international standards and local regulations.
| Stage | Description | Key Activities | Deliverables | Responsible Party(ies) | Typical Timeline (Weeks) |
|---|---|---|---|---|---|
| Initial Inquiry & Needs Assessment | The client contacts the service provider with a requirement for a dialysis water treatment plant. Understanding the specific needs, capacity, and existing infrastructure is crucial. | Initial communication, information gathering about existing facilities, expected patient load, and water quality concerns. | Understanding of client requirements, preliminary assessment of project scope. | Client, Service Provider Sales/Consulting Team | 0.5 - 1 |
| Site Survey & Technical Evaluation | A thorough inspection of the proposed installation site to assess space, power availability, water source quality, existing plumbing, and potential challenges. | On-site inspection, water quality testing, measurement of available space, assessment of electrical and plumbing infrastructure. | Detailed site report, water analysis results, identification of potential constraints. | Service Provider Technical Team, Client Representatives | 1 - 2 |
| Proposal Development & Quotation | Based on the needs assessment and site survey, a comprehensive proposal is developed, outlining the recommended system, technical specifications, scope of work, and a detailed quotation. | System design selection, bill of materials, labor cost estimation, project timeline, payment schedule. | Formal proposal document, detailed quotation, project schedule. | Service Provider Engineering & Sales Team | 1 - 3 |
| Contracting & Agreement | Upon acceptance of the proposal, a formal contract is drafted and signed, outlining all terms and conditions, warranties, and responsibilities of both parties. | Contract negotiation, legal review, signing of the agreement. | Signed Service Agreement/Contract. | Client, Service Provider Management | 1 - 2 |
| Design & Engineering | Detailed engineering design of the water treatment plant, including P&ID (Piping and Instrumentation Diagrams), electrical schematics, and layout drawings. | Finalizing system configuration, selecting components, creating detailed engineering drawings. | Approved engineering drawings (P&ID, Electrical Schematics, Layouts). | Service Provider Engineering Team | 2 - 4 |
| Procurement & Logistics | Sourcing and purchasing all necessary equipment, components, and materials from approved suppliers. Arranging for transportation to Senegal. | Supplier selection, order placement, quality control of procured items, customs clearance, freight management. | All procured equipment and materials delivered to site. | Service Provider Procurement & Logistics Team | 4 - 8 |
| Plant Fabrication & Pre-assembly (if applicable) | Some components or modules of the plant may be fabricated or pre-assembled off-site to reduce on-site installation time. | Assembly of skid-mounted units, panel building. | Pre-assembled modules ready for transport and installation. | Service Provider Workshop/Fabrication Team | 2 - 4 |
| Site Preparation | Preparing the designated installation area, including civil works, electrical connections, and plumbing modifications as required. | Concrete base construction, power outlet installation, water inlet/outlet connections. | Site ready for plant installation. | Client, Local Contractors (supervised by Service Provider) | 1 - 3 |
| Installation & Commissioning | On-site installation of the water treatment plant components, followed by initial startup and testing to ensure basic functionality. | Mechanical and electrical installation, piping connections, system flushing, initial power-up. | Plant physically installed and operational in a basic sense. | Service Provider Installation Engineers & Technicians | 2 - 5 |
| Testing & Validation | Rigorous testing of the plant's performance to ensure it meets all specified water quality parameters and regulatory requirements (e.g., ISBT, ISO standards). | Water quality testing (e.g., TOC, conductivity, endotoxins), flow rate verification, pressure testing, performance monitoring. | Validation reports, Certificates of Analysis for water quality. | Service Provider Validation Team, Client Quality Assurance | 1 - 3 |
| Training & Handover | Comprehensive training for the client's operational and maintenance staff on the safe and effective operation, troubleshooting, and routine maintenance of the plant. | Operator training sessions, maintenance procedures, provision of operation and maintenance manuals. | Trained personnel, comprehensive documentation, formal handover of the plant. | Service Provider Training Specialists, Client Staff | 1 - 2 |
| After-Sales Support & Maintenance | Ongoing technical support, spare parts supply, and preventative maintenance services to ensure long-term optimal performance of the plant. | Scheduled maintenance visits, troubleshooting assistance, spare parts supply, warranty support. | Service Level Agreements (SLAs), maintained operational plant. | Service Provider Technical Support & Maintenance Team | Ongoing |
Key Stages in Dialysis RO/Water Treatment Plant Installation Service
- Initial Inquiry & Needs Assessment
- Site Survey & Technical Evaluation
- Proposal Development & Quotation
- Contracting & Agreement
- Design & Engineering
- Procurement & Logistics
- Plant Fabrication & Pre-assembly
- Site Preparation
- Installation & Commissioning
- Testing & Validation
- Training & Handover
- After-Sales Support & Maintenance
Dialysis Ro/water Treatment Plant Installation Service Cost In Senegal
The cost of installing a Dialysis Reverse Osmosis (RO) and Water Treatment Plant in Senegal can vary significantly based on several key factors. These factors influence the overall price, from the initial consultation and design to the final commissioning of the system. Understanding these elements is crucial for healthcare facilities and investors planning such an installation. The pricing is typically presented in West African CFA Franc (XOF).
| Service Component | Estimated Cost Range (XOF) |
|---|---|
| Small-Scale Dialysis RO Plant (e.g., for a single dialysis center or small clinic, ~50-100 LPH) | 2,500,000 - 7,000,000 XOF |
| Medium-Scale Dialysis RO Plant (e.g., for a hospital ward or larger clinic, ~100-300 LPH) | 7,000,000 - 15,000,000 XOF |
| Large-Scale Dialysis RO Plant (e.g., for a major hospital or multiple facilities, ~300+ LPH, advanced features) | 15,000,000 - 50,000,000+ XOF |
| Consultation and Design Fees | 200,000 - 1,000,000 XOF |
| Site Preparation & Civil Works (Variable) | 500,000 - 5,000,000+ XOF |
| Installation & Commissioning Labor | 1,000,000 - 5,000,000 XOF |
| Ancillary Equipment (Tanks, Pumps, Piping) | 1,000,000 - 6,000,000 XOF |
| Optional: Advanced Treatment Modules (UV, Ozonation, etc.) | 500,000 - 3,000,000 XOF (per module) |
Key Pricing Factors for Dialysis RO/Water Treatment Plant Installation in Senegal
- Plant Capacity and Scale: The required output volume of purified water per hour (e.g., liters per hour) is a primary determinant. Larger plants designed to serve multiple dialysis stations or entire hospital wings will naturally be more expensive than smaller, standalone units.
- Type and Complexity of Treatment: The specific level of water purification required will impact cost. A basic RO system might be sufficient in some areas, while others may need multi-stage filtration, UV sterilization, ozonation, or advanced membrane technologies to meet stringent dialysis standards and remove specific contaminants present in the local water source.
- Water Source Quality: The initial quality of the raw water (e.g., from a municipal supply, borehole, or well) plays a significant role. Water with high levels of dissolved solids, hardness, sediment, or microbial contamination will necessitate more robust pre-treatment stages, increasing the overall cost of the system and its components.
- Equipment Manufacturer and Brand: Different manufacturers offer varying levels of quality, durability, and warranty. Reputable international brands often come with a higher price tag but may offer greater reliability and technical support. Local assembly or sourcing of certain components can sometimes offer cost savings.
- Installation and Labor Costs: The complexity of the installation, the site accessibility, and the required labor expertise (including certified technicians) will influence the labor component of the cost. This includes plumbing, electrical connections, system integration, and testing.
- Site Preparation and Infrastructure: Any necessary civil works, such as constructing a dedicated plant room, ensuring adequate ventilation, power supply, and drainage, will add to the overall project cost. This is especially true if the existing infrastructure is not suitable for the plant's requirements.
- Ancillary Equipment and Services: This includes the cost of storage tanks, pumps, piping, monitoring systems, backup power solutions (generators), and any necessary permits or regulatory approvals. Ongoing maintenance contracts and training for facility staff are also often factored in.
- Geographic Location within Senegal: While less of a direct factor for the equipment itself, the remoteness of the installation site can impact transportation costs for materials and personnel, potentially increasing the overall installation expense.
Affordable Dialysis Ro/water Treatment Plant Installation Service Options
Finding an affordable and reliable RO (Reverse Osmosis) and water treatment plant installation service for dialysis centers is crucial for patient safety and operational efficiency. These systems ensure the ultra-pure water essential for hemodialysis, removing impurities and contaminants that can pose serious health risks. Beyond just the initial installation, understanding value bundles and cost-saving strategies can significantly impact long-term operational expenses.
| Value Bundle Option | Includes | Potential Cost Savings | Ideal For |
|---|---|---|---|
| Basic Installation Package | RO unit, essential pre-treatment, standard storage, installation, and basic commissioning. | Lower upfront cost. | Newer facilities with smaller patient loads or tight initial budgets. |
| Standard Integrated Solution | Comprehensive pre-treatment, RO unit, post-treatment (UV/UF), adequately sized storage, installation, commissioning, and initial staff training. | Better long-term reliability, reduced risk of system failure, integrated approach simplifies management. | Established centers looking for a robust and reliable solution with operational training. |
| Premium Comprehensive Service | All features of the Standard Integrated Solution, PLUS extended warranty, annual maintenance contracts for 2-3 years, remote monitoring capabilities, and advanced staff training. | Significant long-term savings through preventative maintenance, reduced downtime, extended equipment life, predictable operational costs. | Larger dialysis centers, facilities prioritizing maximum uptime and predictable expenses, those seeking a partner in water quality management. |
| Modular Expansion Packs | Add-on modules for increased capacity, advanced polishing stages, or redundancy. Can be purchased and integrated with existing systems. | Scalability to meet growing patient needs without replacing the entire system, phased investment. | Facilities experiencing growth or anticipating future expansion. |
Key Components of Dialysis RO/Water Treatment Plant Installation
- Pre-treatment System: Removes larger particles and chlorine, protecting the RO membranes.
- Reverse Osmosis (RO) Unit: The core of the system, separating water from dissolved salts and contaminants.
- Post-treatment/Polishing System: Further refines the water, often involving UV sterilization and/or ultrafiltration to meet stringent dialysis standards.
- Storage Tanks: For purified water, often with redundant systems for continuous operation.
- Piping and Distribution: Food-grade materials to maintain water purity throughout the facility.
- Monitoring and Control Systems: To ensure water quality parameters are consistently met and to alert for any deviations.
- Installation and Commissioning: Professional setup, testing, and calibration of the entire system.
- Training: For facility staff on operation, basic maintenance, and troubleshooting.
- Regular Maintenance & Servicing Contracts: Essential for ongoing performance and compliance.
Verified Providers In Senegal
In Senegal's growing healthcare landscape, identifying trusted and qualified healthcare providers is paramount for individuals seeking quality medical services. Franance Health stands out as a premier network, distinguished by its rigorous credentialing process and unwavering commitment to patient care. This document outlines what makes Franance Health credentials exceptional and why they represent the best choice for healthcare consumers in Senegal.
| Provider Type | Franance Health Credentialing Focus | Why It Matters for Patients |
|---|---|---|
| Doctors (General & Specialists) | Medical license validation, board certifications, residency completion, peer reviews, ongoing training records. | Guarantees that your doctor has the necessary qualifications and up-to-date knowledge for your specific health needs. |
| Nurses | Nursing license verification, relevant certifications (e.g., critical care, midwifery), practical experience, performance evaluations. | Ensures compassionate, skilled, and knowledgeable nursing care for optimal patient recovery and well-being. |
| Hospitals & Clinics | Facility accreditation, compliance with health regulations, safety protocols, quality improvement initiatives, equipment standards, staff qualifications. | Provides assurance of a safe, well-equipped, and professionally managed healthcare environment. |
| Laboratories & Imaging Centers | Accreditation by relevant bodies, equipment calibration and maintenance, quality control measures, technician qualifications. | Ensures accurate and reliable diagnostic results essential for effective treatment planning. |
| Pharmacists & Pharmacies | Pharmacy license verification, drug dispensing protocols, inventory management, pharmacist professional development. | Guarantees the safe and accurate dispensing of medications, along with expert advice on their use. |
What Makes Franance Health Credentials Stand Out?
- Rigorous Verification Process: Franance Health employs a multi-faceted verification system that goes beyond basic licensing. This includes thorough background checks, validation of educational qualifications, and examination of professional experience.
- Specialty and Expertise Validation: Credentials are not just checked for general medical practice, but also for specific specializations. Franance Health ensures that its providers possess the documented expertise and training required for their declared specialties.
- Commitment to Continuing Education: The network requires its affiliated providers to demonstrate ongoing professional development and adherence to current medical best practices. This ensures that patients are receiving care from up-to-date practitioners.
- Patient Feedback and Performance Monitoring: Franance Health incorporates patient satisfaction surveys and, where applicable, clinical outcome data into its credentialing and re-credentialing processes. This adds a layer of accountability and quality assurance.
- Adherence to Ethical Standards: Providers must agree to uphold Franance Health's stringent ethical guidelines, ensuring patient-centered care, transparency, and respect.
- Partnerships with Reputable Institutions: Franance Health often partners with well-regarded hospitals, clinics, and medical institutions in Senegal, further reinforcing the credibility of its network.
Scope Of Work For Dialysis Ro/water Treatment Plant Installation Service
This Scope of Work (SOW) outlines the requirements for the installation services of a Dialysis Reverse Osmosis (RO)/Water Treatment Plant. It covers the technical deliverables, standard specifications, and quality assurance measures necessary to ensure a fully functional and compliant system. The objective is to provide purified water meeting stringent medical standards for hemodialysis procedures, minimizing the risk of patient complications due to water quality issues. The scope encompasses all stages from site preparation and equipment delivery to system commissioning, testing, and handover.
| Technical Deliverable | Description | Standard Specification/Reference |
|---|---|---|
| Site Survey Report | Detailed assessment of the installation site, including space availability, structural integrity, utility access (power, drainage, raw water source), and any site-specific challenges. | Client-provided site plans, industry best practices for facility layout. |
| Installation Plan | Comprehensive plan detailing the sequence of installation activities, resource allocation, timelines, safety procedures, and risk mitigation strategies. | Project management best practices, vendor's installation manual. |
| Mechanical Installation of RO/Water Treatment Plant Components | Proper assembly and secure mounting of all system components, including pre-treatment filters, RO membranes, post-treatment units (e.g., UV sterilizers, carbon filters), storage tanks, and pumps. | Manufacturer's installation guidelines, ANSI/ASME B31.1 (Power Piping). |
| Electrical Wiring and Control System Integration | Installation of all electrical connections, control panels, sensors, and interlocks according to design specifications. Includes wiring for motors, pumps, solenoid valves, and monitoring devices. | NFPA 70 (National Electrical Code), IEC 60601-1 (Medical electrical equipment - Part 1: General requirements for basic safety and essential performance). |
| Plumbing and Piping Installation | Installation of all inlet, outlet, drain, and bypass piping using appropriate materials (e.g., SS316L, PEX, CPVC) to ensure water integrity and prevent contamination. Includes pressure testing and leak detection. | NSF/ANSI 61 (Drinking Water System Components – Health Effects), AWWA standards for piping materials. |
| System Calibration and Setting | Accurate calibration of all sensors (e.g., conductivity, pressure, flow) and setting of operational parameters as per the design and manufacturer's recommendations. | Manufacturer's calibration procedures, instrument datasheets. |
| Performance Testing Report | Detailed report of system performance tests, including permeate flow rate, rejection rates, water quality parameters (TDS, conductivity, TOC, bacterial counts), and pressure drop across components. | AAMI/ASAIO RD62 (Water treatment systems for hemodialysis), ISO 13959 (Medical devices - Water quality for haemodialysis). |
| Commissioning Protocol and Report | Step-by-step protocol for commissioning the system, including functional tests, flushing, sanitization, and final water quality verification. Report documenting all commissioning activities and results. | Manufacturer's commissioning guide, healthcare facility infection control protocols. |
| Operator Training Manual and Session | Provision of comprehensive training manual and conducting training sessions for the facility's maintenance and operational staff on system operation, troubleshooting, and routine maintenance. | User manuals, standard operating procedures (SOPs) for water treatment systems. |
| As-Built Drawings | Final updated drawings reflecting the exact installed configuration, including all piping, electrical, and instrumentation layouts, as installed. | Industry standard CAD drawing formats, client-approved drawing standards. |
| System Sanitization and Sterilization Report | Documentation of the thorough sanitization and/or sterilization process performed on the entire water treatment system to ensure microbial control. | Manufacturer's sanitization protocols, hospital infection control guidelines. |
| Quality Assurance/Quality Control (QA/QC) Plan | Outline of the QA/QC procedures to be followed throughout the installation process, including inspections, testing, and documentation to ensure compliance with all specifications. | ISO 9001 principles, project-specific QA/QC manual. |
Key Stages and Activities
- Site Assessment and Preparation
- Equipment Delivery and Unpacking
- Mechanical Installation
- Electrical and Instrumentation Installation
- Piping and Plumbing
- System Integration and Pre-commissioning Checks
- Commissioning and Performance Testing
- Training and Handover
- Documentation and As-Built Drawings
Service Level Agreement For Dialysis Ro/water Treatment Plant Installation Service
This Service Level Agreement (SLA) outlines the terms and conditions for the installation of Dialysis Reverse Osmosis (RO)/Water Treatment Plants, focusing on response times for critical issues and uptime guarantees for the installed systems. This agreement aims to ensure the uninterrupted operation of dialysis facilities by minimizing downtime and providing prompt technical support.
| Issue Category | Response Time (within business hours) | Resolution Time Target (within business hours) | Uptime Guarantee (Monthly Average) | Escalation Procedure |
|---|---|---|---|---|
| Critical Failure (Complete System Outage) | 1 Hour | 4 Hours | 99.8% | Immediate escalation to Senior Technical Manager. On-site technician dispatched within 2 hours. |
| Major Performance Degradation (Compromised Water Quality) | 2 Hours | 8 Hours | 99.9% | Escalation to Technical Lead. Remote diagnostics and troubleshooting within 4 hours. On-site technician dispatched if required within 12 hours. |
| Minor Issues (Non-critical malfunctions, alarms) | 4 Business Hours | 24 Business Hours | 99.95% | Technical support representative assigned. Remote troubleshooting. On-site visit scheduled within 48 business hours if remote resolution is not possible. |
| Preventative Maintenance/Scheduled Service | As per agreed schedule | As per agreed schedule | N/A (Part of proactive service) | Communication of schedule at least 7 days in advance. |
Key Service Commitments
- Installation Completion Time: The installation of the Dialysis RO/Water Treatment Plant shall be completed within the timeframe specified in the project proposal, unless otherwise mutually agreed upon in writing.
- Initial System Testing and Handover: Upon completion of installation, a comprehensive testing and commissioning phase will be conducted to ensure the system meets all specified performance parameters. Successful handover will be documented.
- Emergency Support Availability: 24/7/365 availability for emergency technical support calls.
- Scheduled Maintenance: Proactive maintenance schedules will be established to prevent potential issues and optimize system performance.
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