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Cath Lab Gantry Troubleshooting Service in Senegal
Engineering Excellence & Technical Support
Cath Lab Gantry Troubleshooting Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Rapid Gantry Calibration & Alignment
Minimize downtime with our expert technicians in Senegal, performing swift gantry calibration and precise alignment to ensure optimal imaging accuracy and patient safety. We restore your cath lab's gantry to peak performance.
Advanced Component Diagnostics & Repair
Leveraging specialized tools and deep understanding of cath lab gantry mechanics, we offer advanced diagnostics and reliable repairs for all major components, from motors and encoders to braking systems, ensuring uninterrupted service in Senegal.
Preventive Maintenance & Longevity Assurance
Proactive care for your cath lab gantry. Our comprehensive preventive maintenance program in Senegal identifies potential issues before they cause critical failures, extending equipment lifespan and safeguarding your investment.
What Is Cath Lab Gantry Troubleshooting Service In Senegal?
Cath Lab Gantry Troubleshooting Service in Senegal refers to the specialized technical support and maintenance provided for the gantry (also known as the C-arm or imaging system) within a Cardiac Catheterization Laboratory (Cath Lab) facility. This service is critical for ensuring the optimal performance, reliability, and safety of the gantry, which is the primary imaging component responsible for acquiring fluoroscopic and radiographic images during interventional cardiovascular procedures. The service encompasses diagnosis, repair, calibration, and preventative maintenance of the gantry's mechanical, electrical, and software components. It addresses a range of potential issues, from minor glitches to major system failures, to minimize downtime and maintain procedural continuity.
This service is essential for healthcare institutions in Senegal operating Cath Labs. This includes public hospitals, private clinics, and specialized cardiology centers that utilize diagnostic and interventional cardiac procedures such as angiography, angioplasty, stent placement, and electrophysiology studies. The continuity of these procedures is directly dependent on the functional integrity of the imaging gantry. Therefore, access to prompt and expert troubleshooting is paramount for patient safety, clinical efficacy, and operational efficiency within these high-stakes medical environments.
| Typical Use Cases for Cath Lab Gantry Troubleshooting Service | Description of Scenario | Impact of Untimely Resolution | Service Provided |
|---|---|---|---|
| Gantry Movement Obstruction/Stiffness | The gantry arm exhibits restricted or jerky movement during patient positioning, making it difficult to achieve optimal angulation for imaging. | Procedural delays, inability to acquire necessary views, potential patient discomfort, increased radiation exposure due to repeated positioning attempts. | Mechanical inspection, lubrication of joints, identification and replacement of worn bearings or gears, recalibration of motor encoders. |
| Image Artifacts or Quality Degradation | Fluoroscopic or radiographic images display unusual patterns, noise, or reduced sharpness, compromising diagnostic clarity. | Misdiagnosis, need for repeat procedures, increased radiation dose to the patient and staff, delayed treatment decisions. | Inspection of X-ray tube and detector, cleaning of collimator optics, recalibration of imaging acquisition parameters, software diagnostics for image processing chain. |
| System Error Codes and Alarms | The gantry control console displays specific error codes or audible alarms indicating a functional abnormality. | Complete loss of imaging capability, inability to initiate or complete procedures, potential safety interlocks preventing operation. | Interpreting error codes, diagnostic testing of affected subsystems (e.g., power, communication, sensors), repair or replacement of faulty electronic modules or wiring. |
| Loss of Gantry Positioning Accuracy | The gantry drifts from its intended position or cannot be precisely locked into required angles, leading to misaligned imaging. | Critical procedural errors, compromised surgical outcomes, increased risk of radiation exposure to unintended areas, potential equipment damage. | Calibration of gantry position sensors, verification of mechanical locking mechanisms, adjustment of counterbalancing, ensuring precise encoder readings. |
| Communication Failure with Ancillary Systems | The gantry fails to communicate effectively with the image acquisition system, patient monitoring equipment, or DICOM server. | Inability to record or store images, interruption of procedural workflow, data integrity issues, potential procedural abandonment. | Troubleshooting network connectivity, verification of communication protocols (e.g., DICOM, proprietary interfaces), software configuration checks, replacement of communication boards. |
Key Components and Aspects of Cath Lab Gantry Troubleshooting Service
- Diagnostic Assessment: Initial evaluation to identify the root cause of gantry malfunction, encompassing visual inspection, system error code analysis, and performance testing.
- Mechanical Repair: Addressing issues related to gantry movement, positioning, counterbalancing, collision avoidance systems, and physical wear and tear of its articulated arm.
- Electrical and Electronic Component Servicing: Troubleshooting and repair of power supplies, motor control units, sensor assemblies, cabling, and associated electronic boards within the gantry system.
- Imaging System Calibration: Ensuring accurate image acquisition parameters, geometric alignment, dose rate stability, and resolution through precise calibration routines.
- Software and Firmware Troubleshooting: Diagnosing and resolving issues related to the gantry's control software, firmware updates, communication protocols with the imaging chain, and user interface responsiveness.
- Preventative Maintenance: Scheduled inspections, lubrication, cleaning, and functional checks to identify and mitigate potential problems before they lead to system failure.
- Emergency On-Call Support: Providing rapid response to critical system failures during scheduled procedures, aiming to restore functionality swiftly to minimize patient risk and procedural delays.
- Parts Replacement: Sourcing and replacing faulty components, including tubes, detectors, motors, gears, and electronic modules, using genuine or equivalent parts.
- Remote Diagnostics: Utilizing remote access capabilities for initial troubleshooting and in some cases, software-based repairs or configuration adjustments.
- Technician Training and Certification: Ensuring that service personnel possess the specialized knowledge and certifications required to work with specific gantry models and manufacturers.
Who Needs Cath Lab Gantry Troubleshooting Service In Senegal?
Cath Lab Gantry Troubleshooting Service in Senegal caters to a critical need for ensuring the continuous and reliable operation of sophisticated interventional cardiology equipment. These services are vital for preventing downtime, maintaining diagnostic accuracy, and safeguarding patient care in medical facilities equipped with cardiac catheterization laboratories. The target customers are institutions that house and operate these specialized diagnostic and treatment suites.
| Department | Specific Needs Addressed by Troubleshooting Service | Typical Equipment Involved | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Cardiology Department | Ensuring uninterrupted patient procedures (angiography, angioplasty, stenting). | Cath lab gantry systems, imaging chains, patient monitoring, radiation protection. | Interventional Cardiology Units | Rapid response to unexpected system failures to minimize procedure delays and patient risk. | Gantry movement systems, collimators, detectors, control consoles. | Radiology/Imaging Department | Maintaining optimal image quality for diagnostic accuracy and effective treatment planning. | X-ray generators, image intensifiers, flat-panel detectors, gantry positioning motors. | Biomedical Engineering Department | Proactive maintenance, preventative checks, and expert diagnostics to extend equipment lifespan and reduce emergency calls. | All components of the cath lab gantry, including mechanical, electrical, and software elements. | Quality Assurance/Patient Safety Departments | Verifying system performance, radiation safety compliance, and adherence to diagnostic standards. | Radiation dose monitoring systems, image quality assessment tools, calibration equipment. |
Target Customers and Departments for Cath Lab Gantry Troubleshooting Service in Senegal
- Hospitals (Public and Private)
- Specialized Cardiac Centers
- Diagnostic Imaging Centers with Interventional Capabilities
- University Medical Centers
- Government Health Facilities
Cath Lab Gantry Troubleshooting Service Process In Senegal
This document outlines the Cath Lab Gantry Troubleshooting Service Process in Senegal, detailing the workflow from initial customer inquiry to the successful resolution of technical issues. The process is designed to be efficient, transparent, and customer-centric, ensuring minimal disruption to critical medical operations.
| Stage | Key Activities | Responsible Party | Timeframe (Estimated) |
|---|---|---|---|
| Inquiry | Customer reports issue, provides initial details. | Healthcare Facility, Service Provider Representative | Immediate |
| Remote Diagnostics | Initial troubleshooting, system checks. | Service Provider Technical Support | 1-4 Hours |
| Service Request & Scheduling | Formal request, prioritization, engineer assignment, visit booking. | Service Provider Service Coordinator, Technical Lead | 4-24 Hours |
| On-Site Troubleshooting | Physical inspection, diagnostic testing, root cause analysis. | Service Provider Field Service Engineer | 4-12 Hours (per visit) |
| Repair Execution | Component replacement, adjustments, calibration. | Service Provider Field Service Engineer | Varies based on complexity and parts availability (e.g., 4-24 hours per visit) |
| Testing & Calibration | Functional verification, safety checks. | Service Provider Field Service Engineer | 2-8 Hours |
| Acceptance & Documentation | Customer sign-off, service report generation. | Service Provider Field Service Engineer, Healthcare Facility Representative | 1-2 Hours |
| Follow-up | Post-service check, customer satisfaction survey. | Service Provider Customer Service/Technical Support | 1-7 Days Post-Service |
Cath Lab Gantry Troubleshooting Service Process Workflow
- {"step":1,"title":"Inquiry & Initial Assessment","description":"The service process begins when a healthcare facility in Senegal encounters an issue with their Cath Lab Gantry. This can be initiated through a phone call, email, or a dedicated online portal. The initial point of contact (customer service or technical support representative) gathers essential information, including the facility name, contact person, gantry model and serial number, a detailed description of the problem, and any error codes displayed. This information is logged into the service management system."}
- {"step":2,"title":"Remote Diagnostics & Triage","description":"Based on the information provided, the technical support team performs initial remote diagnostics. This may involve guiding the on-site staff through basic troubleshooting steps, reviewing system logs (if accessible remotely), or analyzing performance data. The goal is to determine if the issue can be resolved remotely. If a resolution is found, the process concludes here with guidance provided to the on-site team."}
- {"step":3,"title":"Service Request & Scheduling","description":"If remote resolution is not possible, a formal service request is generated. This request is then prioritized based on the severity of the issue and its impact on patient care. A service engineer is assigned, and a service visit is scheduled in coordination with the healthcare facility, considering their operational availability and the engineer's schedule and travel logistics within Senegal."}
- {"step":4,"title":"On-Site Troubleshooting & Diagnosis","description":"Upon arrival at the facility, the assigned service engineer conducts a thorough on-site inspection and diagnostic tests. This involves physically examining the gantry, checking all mechanical and electrical components, running system diagnostics, and collaborating with the on-site medical and technical staff to reproduce and understand the problem. The engineer uses specialized tools and their expertise to pinpoint the root cause of the malfunction."}
- {"step":5,"title":"Repair Execution & Parts Management","description":"Once the diagnosis is confirmed, the service engineer proceeds with the repair. This may involve adjusting components, replacing faulty parts, or recalibrating the system. If specific parts are required, the engineer will check local inventory or initiate an order from regional or international suppliers, managing the logistics of procurement and delivery within Senegal. The facility is kept informed about any parts needed and estimated arrival times."}
- {"step":6,"title":"System Testing & Calibration","description":"After the repair is completed, the service engineer performs comprehensive testing to ensure the gantry is functioning optimally and safely. This includes functional tests, performance verification, and adherence to all safety protocols and manufacturer specifications. Calibration is performed as necessary to restore the gantry to its intended operational parameters."}
- {"step":7,"title":"Customer Acceptance & Documentation","description":"The service engineer presents the completed work to the healthcare facility's designated representative for review and acceptance. A detailed service report is generated, documenting the problem, the diagnosis, the repairs performed, parts used, and the results of testing and calibration. The facility representative signs off on the service report, indicating their satisfaction with the resolution."}
- {"step":8,"title":"Follow-up & Feedback","description":"Within a specified period after the service visit, a follow-up is conducted to ensure the gantry continues to operate without issue and that the customer is satisfied with the service provided. Feedback is solicited to identify areas for improvement in the service process and to maintain high levels of customer satisfaction."}
Cath Lab Gantry Troubleshooting Service Cost In Senegal
Troubleshooting and servicing cath lab gantries in Senegal can involve a range of costs, influenced by several key factors. These systems are highly specialized, requiring expert technicians and often involve importing parts or specialized tools. The complexity of the issue, the brand and model of the gantry, the availability of spare parts locally, and the urgency of the service request all play a significant role in determining the final price.
Factors Influencing Cath Lab Gantry Troubleshooting Service Cost in Senegal:
- Complexity of the Issue: Minor software glitches or calibration issues will generally be less expensive than mechanical failures, major component replacements, or intricate electrical problems requiring extensive diagnostics.
- Gantry Brand and Model: Different manufacturers have varying service agreements, part costs, and proprietary technologies. Some brands might have readily available support and parts in Senegal, while others may require international sourcing, increasing costs.
- Spare Parts Availability and Cost: If a specific part needs to be replaced, its availability within Senegal will significantly impact the cost. Importing rare or specialized parts from overseas will incur additional shipping, customs duties, and potentially higher markups.
- Technician Expertise and Travel: Highly specialized biomedical engineers with cath lab gantry expertise are scarce. Their hourly rates, travel expenses (if the service provider is not local to the hospital), and accommodation costs will be factored into the service charge.
- Urgency of Service: Emergency call-outs outside of regular business hours or for critical downtime situations often command a premium.
- Service Contract vs. Ad-hoc Service: Hospitals with existing service contracts for their cath lab equipment may benefit from lower hourly rates or a fixed annual fee, potentially including some troubleshooting. Ad-hoc services for unscheduled repairs will typically be more expensive per incident.
- Geographic Location within Senegal: While major cities like Dakar will have a higher concentration of service providers, travel costs to more remote regions might increase the overall service fee.
Estimated Cost Ranges (in XOF - West African CFA Franc):
It's important to note that these are estimates and can vary significantly. For precise quotes, it is essential to contact local biomedical engineering service providers or the equipment manufacturer's representatives in Senegal. These estimates are based on typical call-out fees, diagnostic hours, and potential minor part replacements.
| Service Type/Scenario | Estimated Cost Range (XOF) | Notes |
|---|---|---|
| Standard Diagnostic & Minor Fix (e.g., calibration, software adjustment) | 75,000 - 250,000 | Covers initial assessment and simple resolutions without major part replacement. |
| Moderate Repair (e.g., replacement of a common component, complex diagnostics) | 250,000 - 750,000 | May include the cost of a moderately priced spare part and several hours of specialized labor. |
| Major Component Replacement (e.g., motor, detector, power supply) | 750,000 - 3,000,000+ | This range is highly variable. It depends heavily on the specific part, its availability, and the labor involved. International sourcing of parts will significantly increase this cost. |
| Emergency/After-Hours Call-Out Fee | 50,000 - 150,000 (additional to service cost) | This is a premium charged for immediate response outside of normal business hours. |
| Annual Service Contract (per gantry, estimated) | 1,500,000 - 5,000,000+ | Typically includes preventative maintenance, scheduled check-ups, and a set number of troubleshooting hours or a reduced hourly rate for repairs. Varies greatly by contract scope and provider. |
Key Pricing Factors for Cath Lab Gantry Troubleshooting in Senegal
- Complexity of the technical issue
- Brand and model of the cath lab gantry
- Availability and cost of required spare parts
- Technician's expertise, hourly rate, and travel expenses
- Urgency of the service request (standard vs. emergency)
- Presence of a service contract with the provider
- Geographic location of the facility requiring service
Affordable Cath Lab Gantry Troubleshooting Service Options
Troubleshooting Cath Lab Gantries is a critical and often costly service. Unexpected downtime can lead to significant financial losses and impact patient care. This guide outlines affordable troubleshooting service options, focusing on value bundles and cost-saving strategies to help healthcare facilities manage their Cath Lab maintenance budgets effectively.
| Service Option | Description | Value Proposition | Cost-Saving Strategies |
|---|---|---|---|
| On-Demand Emergency Service | Rapid response for immediate breakdowns. Technicians dispatched to your facility. | Minimizes downtime during critical events. Addresses urgent patient care needs. | Negotiate service level agreements (SLAs) for guaranteed response times. Consider remote diagnostics first to reduce on-site visit necessity. |
| Preventive Maintenance Contracts | Scheduled, routine inspections and maintenance to identify and address potential issues before they cause failure. | Reduces the likelihood of unexpected breakdowns, extends equipment lifespan, improves image quality, and can be budgeted more predictably. | Bundle PM with other services (e.g., software updates, minor part replacements). Explore multi-year contracts for potential discounts. Consider in-house training for basic PM tasks for biomedical staff. |
| Value-Bundled Troubleshooting Packages | Combining multiple troubleshooting and maintenance services into a single package at a reduced rate. | Offers comprehensive coverage at a lower overall cost than purchasing services individually. Simplifies vendor management. | Look for bundles that include: scheduled PM, remote diagnostics, a set number of on-demand service calls, and priority access to technicians. Negotiate terms based on your facility's anticipated needs. |
| Remote Diagnostics & Support | Utilizing telecommunications to remotely access and troubleshoot gantry issues. Technicians guide on-site staff through initial diagnostics. | Faster initial assessment, potential for resolving minor issues without a site visit, reducing travel costs and time. | Prioritize vendors with robust remote diagnostic capabilities. Ensure your IT infrastructure supports secure remote access. Train your biomedical team on assisting remote technicians. |
| Used/Refurbished Parts Sourcing | Utilizing certified pre-owned or refurbished parts for repairs instead of brand-new components. | Significant cost reduction on parts, often with a warranty, without compromising reliability. | Work with reputable third-party service providers who specialize in sourcing and certifying used parts. Understand the warranty and return policies for refurbished components. |
| Extended Warranty Programs | Purchasing extended warranties that cover troubleshooting and repairs beyond the manufacturer's standard warranty period. | Provides financial protection against unexpected repair costs and can be more cost-effective than paying for repairs out-of-pocket. | Compare pricing for extended warranties from the original equipment manufacturer (OEM) versus independent service providers (ISPs). Factor in the age and expected lifespan of the gantry when making a decision. |
| Training & Knowledge Transfer | Investing in training for your in-house biomedical engineering team on basic troubleshooting and maintenance. | Empowers your team to handle minor issues, perform routine checks, and provide initial diagnostics, reducing reliance on external technicians. | Seek training programs that focus on common gantry issues. Develop internal documentation and best practices based on vendor training. |
Common Cath Lab Gantry Troubleshooting Issues:
- Mechanical alignment problems
- Image acquisition failures
- Detector malfunctions
- Collimator inconsistencies
- Motorized movement errors
- Software glitches and communication failures
- Power supply interruptions
- Cooling system issues
Verified Providers In Senegal
In the quest for reliable healthcare, identifying verified providers is paramount. In Senegal, the landscape of medical services is diverse, and discerning trustworthy institutions is crucial for patient well-being. Franance Health has emerged as a leading name, distinguished by its rigorous credentialing process and commitment to excellence. This document outlines the significance of verified providers and highlights why Franance Health's credentials represent the best choice for quality healthcare in Senegal.
| Franance Health Credential Category | What it Signifies | Why it Matters for Patients in Senegal |
|---|---|---|
| Accreditation by International Standards Bodies (e.g., Joint Commission International - JCI, ISO) | Adherence to globally recognized benchmarks for patient safety, quality of care, and operational efficiency. | Ensures that Senegalese patients have access to care that meets international best practices, reducing the need to travel abroad for specialized treatment and fostering trust in local facilities. |
| Licensure and Regulatory Compliance | Proof of meeting all legal and governmental requirements for operating a healthcare facility and practicing medicine within Senegal. | Confirms that Franance Health and its practitioners operate within the legal framework, guaranteeing ethical conduct and patient rights are protected by national regulations. |
| Specialized Certifications for Medical Equipment and Technologies | Indicates that the facility's equipment is regularly maintained, calibrated, and meets industry standards for performance and safety. | Guarantees that diagnostic and treatment procedures are performed using reliable and up-to-date technology, leading to more accurate diagnoses and effective treatments for Senegalese citizens. |
| Professional Credentials of Medical Staff (e.g., Board Certifications, Fellowships) | Verification of the qualifications, experience, and ongoing professional development of doctors, nurses, and other healthcare professionals. | Assures patients that they are being treated by highly skilled and knowledgeable professionals, enhancing the likelihood of successful medical outcomes and personalized care. |
| Patient Safety and Quality Improvement Programs | Demonstrates a proactive approach to identifying and mitigating risks, as well as a commitment to continuously improving patient care processes. | Highlights Franance Health's dedication to creating a safe environment for patients and actively working to enhance the overall healthcare experience, fostering a culture of patient-centricity. |
Understanding Verified Providers
- Definition: Verified providers are healthcare facilities and professionals who have undergone a thorough assessment by a recognized accrediting body. This assessment typically evaluates their adherence to established standards of quality, safety, patient care, and ethical practices.
- Importance: Verification assures patients that a provider meets a minimum benchmark of competence and reliability. It helps mitigate risks associated with substandard care, medical errors, and unethical conduct.
- Benefits for Patients: Choosing verified providers offers peace of mind, improved health outcomes, and greater confidence in the healthcare system. It signifies a commitment to continuous improvement and patient satisfaction.
- The Role of Credentialing Bodies: Independent bodies play a vital role in setting standards and conducting evaluations. Their accreditation is a mark of distinction and a testament to a provider's commitment to quality.
Scope Of Work For Cath Lab Gantry Troubleshooting Service
This Scope of Work (SOW) outlines the services required for troubleshooting, diagnosis, and repair of Cath Lab Gantry systems. The objective is to restore the gantry to its optimal operational status and ensure patient safety and diagnostic accuracy. This SOW covers the technical deliverables and standard specifications for the service.
| Category | Specification/Standard | Description | Verification Method |
|---|---|---|---|
| Gantry System Functionality | ISO 13485:2016 | Ensuring the gantry operates within manufacturer-specified parameters for all imaging modes (e.g., cine, radiography, fluoroscopy) and movements (e.g., rotation, angulation, translation). | Functional testing, image quality assessment, performance metrics validation. |
| Mechanical Integrity | Manufacturer's Service Manual | All mechanical components (e.g., motors, bearings, gears, drive belts, cabling) are free from wear, damage, or obstruction and operate smoothly and quietly. | Visual inspection, tactile assessment, noise level monitoring, torque verification. |
| Electrical and Electronic Components | Relevant IEC Standards (e.g., IEC 60601 series) | All electrical and electronic components (e.g., PCBs, sensors, power supplies, wiring harnesses) are functioning correctly, are properly connected, and meet safety standards. | Electrical safety testing, continuity checks, voltage/current measurements, diagnostic software analysis. |
| Software and Firmware | Manufacturer's Approved Versions | System software and firmware are updated to the latest approved versions and function without errors or conflicts. Diagnostic error codes are cleared. | Software version verification, diagnostic code review, system boot-up sequence validation. |
| Imaging Performance | Manufacturer's Image Quality Specifications | Image acquisition parameters are within acceptable ranges for diagnostic imaging, with no artifacts attributable to gantry malfunction. | Test object imaging, image quality parameter measurement (e.g., MTF, SNR), artifact analysis. |
| Safety Features | Local Regulatory Requirements & Manufacturer Specifications | All safety interlocks, emergency stop functions, collision avoidance systems, and radiation shielding are fully operational and meet regulatory compliance. | Functional testing of safety mechanisms, interlock verification, radiation leakage testing (if required). |
| Calibration | Manufacturer's Calibration Procedures | Gantry geometry, positioning, and imaging parameters are accurately calibrated according to manufacturer specifications. | Geometric accuracy tests, fiducial marker alignment checks, calibration verification reports. |
| Cleanliness and Sterility | Hospital Infection Control Protocols | The gantry is cleaned and disinfected according to established hospital protocols following any intervention. | Visual inspection, adherence to cleaning logs. |
Technical Deliverables
- Detailed diagnostic report of identified gantry system faults.
- Component-level analysis and failure assessment.
- Recommended corrective actions, including part replacement or repair.
- Functional test results confirming restored gantry operation.
- Calibration certificates post-repair (if applicable).
- Updated system logs and maintenance records.
- Troubleshooting and repair video documentation (optional, upon request).
- User training on basic gantry operation and error recognition (optional, upon request).
Service Level Agreement For Cath Lab Gantry Troubleshooting Service
This Service Level Agreement (SLA) outlines the terms and conditions for the troubleshooting and repair services provided by [Your Company Name] for Cath Lab Gantry systems at [Client's Facility Name]. It defines the expected response times, resolution targets, and uptime guarantees to ensure minimal disruption to Cath Lab operations.
| Service Level | Response Time (Remote) | Response Time (On-Site) | Resolution Target | Uptime Guarantee |
|---|---|---|---|---|
| Critical (System Unusable/Patient Safety Risk) | 1 hour | 4 hours | 8 business hours | 99.5% |
| High (Significant functional impairment, affecting patient throughput) | 2 hours | 8 business hours | 24 business hours | 98.0% |
| Medium (Minor functional impairment, impact on workflow) | 4 business hours | 2 business days | 48 business hours | 97.0% |
| Low (Cosmetic or non-essential feature issue) | 8 business hours | 3 business days | 72 business hours | N/A (Not covered by uptime guarantee, but will be addressed within reasonable efforts) |
Scope of Service
- Troubleshooting of all reported hardware and software issues related to the Cath Lab Gantry system.
- On-site repair and replacement of faulty components, subject to availability.
- Remote diagnostic support and guidance.
- Preventive maintenance checks as specified in the separate Maintenance Agreement (if applicable).
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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