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DICOM Node Integration & Routing Service in Sao Tome and Principe
Engineering Excellence & Technical Support
DICOM Node Integration & Routing Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless DICOM Node Integration
Our service offers robust and secure integration for all DICOM nodes within Sao Tome and Principe's healthcare facilities. We ensure compatibility with diverse imaging modalities and PACS systems, streamlining data flow for efficient medical imaging management.
Intelligent DICOM Routing Solutions
Leveraging advanced routing algorithms, our service intelligently directs DICOM studies to the appropriate destinations. This optimizes workflow, reduces manual intervention, and guarantees timely access to critical imaging data for diagnosis and treatment planning.
Nationwide DICOM Connectivity
We establish a reliable and scalable DICOM network across Sao Tome and Principe, connecting disparate healthcare locations. Our service facilitates secure and efficient transfer of medical images, enhancing collaborative care and remote diagnostic capabilities.
What Is Dicom Node Integration & Routing Service In Sao Tome And Principe?
The DICOM Node Integration & Routing Service in Sao Tome and Principe refers to the establishment and management of a DICOM (Digital Imaging and Communications in Medicine) node, which is essentially a device or system capable of communicating using the DICOM standard, and the implementation of a service that facilitates the seamless integration and intelligent routing of medical imaging data within healthcare facilities and between them in the specific context of Sao Tome and Principe. This service ensures that DICOM-compliant imaging devices (e.g., CT scanners, MRI machines, PACS workstations) can reliably send, receive, and store medical images and associated patient information. The routing component specifically addresses the direction of this data to its intended destination, whether it be a local PACS archive, a specific modality, a radiologist's workstation, or a remote reporting center, all while adhering to the complexities of healthcare IT infrastructure and data privacy regulations within the nation.
| Stakeholder Group | Need for DICOM Node Integration & Routing Service | Typical Use Cases |
|---|---|---|
| Radiology Departments: | Essential for receiving images from various modalities, storing them in PACS, and making them available for interpretation by radiologists. | Routing CT scans to the PACS for post-processing and interpretation; routing MRI studies to a radiologist's workstation; routing ultrasound images for immediate review. |
| Imaging Modality Vendors/Manufacturers: | To ensure their equipment can communicate seamlessly with existing hospital IT infrastructure and comply with DICOM standards for data exchange. | Integrating new CT or X-ray machines into a hospital's PACS; enabling modalities to query RIS for patient worklists. |
| Hospitals and Clinics (Public & Private): | To establish a centralized or distributed system for managing medical imaging data, improving workflow efficiency, and enabling telemedicine or remote reporting. | Establishing a centralized PACS for a network of clinics; enabling cross-facility image sharing for consultation; facilitating remote reading services. |
| Radiologists and Physicians: | To access patient images and reports from any authorized workstation, facilitating accurate diagnosis and patient care. | Accessing historical imaging studies for comparison; receiving new study notifications; viewing images alongside patient clinical data. |
| Healthcare IT Administrators & Engineers: | To manage, maintain, and troubleshoot the complex network of DICOM devices and ensure data flow and security. | Configuring AE titles and network settings; troubleshooting connectivity issues between modalities and PACS; implementing security protocols for DICOM traffic. |
| Government Health Agencies (in Sao Tome and Principe): | For potential data aggregation, public health surveillance, and standardization of medical imaging data exchange within the national healthcare system. | Developing national imaging repositories (if applicable); ensuring compliance with national healthcare IT policies; facilitating inter-institutional collaboration. |
Key Components and Requirements of DICOM Node Integration & Routing Service:
- DICOM Node Configuration: Setting up and configuring imaging modalities, PACS, RIS, and other healthcare IT systems to act as DICOM nodes, establishing AE Titles, network ports, and transfer syntaxes.
- Network Connectivity & Security: Ensuring robust and secure network infrastructure (LAN/WAN) capable of handling large DICOM datasets, implementing firewalls, VPNs, and encryption for data in transit.
- DICOM Conformance Statement: Documenting the specific DICOM capabilities and limitations of each integrated node to ensure interoperability.
- AE Title Management: Establishing and managing unique Application Entity (AE) titles for each DICOM node to facilitate proper identification and communication.
- Service Class Provider (SCP) and Service Class User (SCU) Roles: Configuring nodes to act as either SCPs (providing services like storage or query) or SCUs (requesting services from SCPs).
- Image Routing Logic: Developing and implementing rules-based or policy-driven mechanisms to direct DICOM objects (images, reports, worklists) to appropriate destinations based on modality, study type, patient demographics, or user roles.
- Data Storage and Archiving (PACS Integration): Seamless integration with Picture Archiving and Communication Systems (PACS) for efficient storage, retrieval, and long-term archiving of medical images.
- Worklist Management (RIS Integration): Integrating with Radiology Information Systems (RIS) to enable the automatic population of worklists on imaging modalities and the retrieval of associated patient and study information.
- Interoperability Standards Adherence: Ensuring compliance with the latest DICOM standards (e.g., Part 10 for file formats) and any local healthcare IT guidelines or mandates.
- Troubleshooting and Monitoring: Implementing tools and procedures for monitoring DICOM traffic, identifying and resolving connectivity issues, and ensuring data integrity.
- User Training and Support: Providing adequate training for IT staff and clinical users on the operation and management of the integrated DICOM environment.
- Disaster Recovery and Business Continuity Planning: Establishing protocols for data backup, recovery, and failover to ensure continuous operation of the DICOM service.
Who Needs Dicom Node Integration & Routing Service In Sao Tome And Principe?
The DICOM Node Integration & Routing Service in Sao Tome and Principe is crucial for organizations that handle medical imaging data and require efficient, secure, and standardized workflows. This service enables the seamless integration of various DICOM-compliant medical imaging devices and systems, facilitating the transmission, storage, and retrieval of patient images and associated data. Its primary function is to act as a central hub, intelligently routing imaging studies to the appropriate destinations within a healthcare network, whether that be PACS (Picture Archiving and Communication System), RIS (Radiology Information System), or individual workstations. This ensures that radiologists, referring physicians, and other healthcare professionals have timely access to the images they need for diagnosis and treatment planning. Furthermore, the service plays a vital role in data security, audit trails, and compliance with healthcare regulations.
| Customer Type | Relevant Departments | Key Needs Addressed by DICOM Integration & Routing |
|---|---|---|
| Hospitals and Clinics | Radiology Department, Cardiology, Neurology, Oncology, Pathology, PACS Administration, IT Department | Centralized image management, improved diagnostic turnaround times, efficient image sharing between modalities and PACS, remote access capabilities, enhanced data security and backup. |
| Diagnostic Imaging Centers | Radiology Department, CT/MRI/Ultrasound Technologists, PACS Administration, IT Department | Streamlined workflow for multiple imaging modalities, efficient routing of studies to PACS or external reporting specialists, improved patient throughput, compliance with data standards. |
| Research Institutions (if any) | Medical Researchers, Data Analysts, IT Department | Secure anonymized data access for research studies, efficient data aggregation from various sources, support for data interoperability in multi-center studies. |
| Government Health Agencies | Public Health Informatics, Health Data Management, IT Department | Aggregate anonymized imaging data for public health surveillance and analysis, facilitate telemedicine initiatives, ensure data standardization across public healthcare facilities. |
Target Customers in Sao Tome and Principe
- Hospitals and Clinics
- Diagnostic Imaging Centers
- Research Institutions (if any)
- Government Health Agencies
Dicom Node Integration & Routing Service Process In Sao Tome And Principe
This document outlines the typical workflow for integrating a DICOM (Digital Imaging and Communications in Medicine) node and establishing a routing service within the healthcare infrastructure of Sao Tome and Principe. This process is crucial for enabling efficient sharing and management of medical imaging data between different healthcare facilities and modalities, adhering to international standards.
| Phase | Key Activities | Responsible Parties | Deliverables/Outcomes | Notes/Considerations for Sao Tome and Principe |
|---|---|---|---|---|
| Phase 1: Inquiry and Requirements Gathering | Initial contact from healthcare facility/ministry. Understanding of existing IT infrastructure. Identification of DICOM sources (modalities) and destinations (PACS, viewers, other institutions). Defining data types to be routed (e.g., X-ray, CT, MRI). Determining performance and security requirements. Budget allocation and initial feasibility assessment. | Healthcare Facility IT Department/Medical Imaging Department, Ministry of Health, Prospective DICOM Service Provider/Integrator. | Project initiation document. High-level requirements specification. Initial budget estimate. | Leverage existing Ministry of Health directives on healthcare IT. Identify key stakeholders early. Assess potential for existing network infrastructure to support DICOM traffic. Consider remote access challenges. |
| Phase 2: Planning and Design | Detailed network assessment. DICOM node specification (PACS, VNA, router). Network architecture design (LAN/WAN connectivity, IP addressing). Security protocols definition (TLS/SSL, VPNs, access controls). Routing rules and logic design. Data archival and retention policies. Disaster recovery and business continuity planning. Procurement strategy and vendor selection criteria. | DICOM Service Provider/Integrator, Healthcare Facility IT Department, Network Engineers. | Detailed technical design document. Network diagrams. Security policy document. Procurement plan. Project timeline. | Prioritize robust and secure solutions suitable for potentially limited bandwidth. Consider local IT expertise for ongoing management. Plan for redundancy to mitigate infrastructure fragility. |
| Phase 3: Procurement and Setup | Acquisition of DICOM server(s), PACS/VNA, routers, and necessary hardware/software. Installation of hardware at designated locations. Basic network configuration. Licensing and software installation. | DICOM Service Provider/Integrator, Procurement Department (Healthcare Facility/Ministry). | Installed DICOM hardware and software. Basic network connectivity established. | Source reliable vendors. Consider import/customs procedures. Ensure power and cooling infrastructure is adequate. Local support for hardware is beneficial. |
| Phase 4: Integration and Configuration | Configuration of DICOM nodes to communicate with each other (AE Title, IP address, port). Establishing DICOM associations. Implementing routing rules within the DICOM router. Configuring security protocols. Setting up user authentication and authorization. Integration with existing hospital information systems (HIS) or electronic health records (EHR) if applicable. | DICOM Service Provider/Integrator, Healthcare Facility IT Department. | Configured DICOM nodes. Established DICOM connections. Functional routing rules. | Thorough documentation of all configurations. Phased integration can reduce disruption. Consider local language support for user interfaces and documentation. |
| Phase 5: Testing and Validation | Unit testing of individual DICOM nodes. Integration testing of end-to-end workflow. Simulated data transfer and routing scenarios. Performance testing under load. Security vulnerability testing. User acceptance testing (UAT) with clinical staff. Validation against defined requirements. | DICOM Service Provider/Integrator, Healthcare Facility IT Department/Clinical Staff. | Test reports. UAT sign-off. Resolved issues and bug fixes. | Involve key clinical users in UAT to ensure practical usability. Test under various network conditions. Prepare for potential delays in testing due to resource availability. |
| Phase 6: Deployment and Go-Live | Final system configuration adjustments. Deployment of the integrated system into the production environment. Training of IT staff and end-users. Phased rollout or big-bang deployment. Post-go-live monitoring and immediate support. | DICOM Service Provider/Integrator, Healthcare Facility IT Department/Clinical Staff. | Live DICOM node and routing service. Trained personnel. | Clear communication plan for go-live. Provide on-site support during the initial go-live period. Establish clear escalation procedures for issues. Monitor system performance closely. |
| Phase 7: Ongoing Support and Maintenance | Regular system monitoring and performance tuning. Software updates and patching. Troubleshooting and issue resolution. User support and training refreshers. System backups and disaster recovery testing. Periodic security audits. Service level agreement (SLA) management. | DICOM Service Provider/Integrator, Healthcare Facility IT Department. | Stable and reliable DICOM service. Resolved support tickets. Updated system documentation. | Establish a clear Service Level Agreement (SLA). Invest in capacity building for local IT staff to reduce reliance on external support. Regular review of routing rules and performance. Plan for future scalability and upgrades. |
DICOM Node Integration & Routing Service Workflow
- Phase 1: Inquiry and Requirements Gathering
- Phase 2: Planning and Design
- Phase 3: Procurement and Setup
- Phase 4: Integration and Configuration
- Phase 5: Testing and Validation
- Phase 6: Deployment and Go-Live
- Phase 7: Ongoing Support and Maintenance
Dicom Node Integration & Routing Service Cost In Sao Tome And Principe
Integrating DICOM (Digital Imaging and Communications in Medicine) nodes and establishing a robust routing service is crucial for modern healthcare facilities, especially in regions like Sao Tome and Principe. This allows for the seamless transfer, storage, and retrieval of medical images and associated data. The cost of such services in Sao Tome and Principe is influenced by several factors, and while specific market data can be scarce, we can delineate the key drivers and provide estimated cost ranges.
| Service Component | Estimated Cost Range (STD - Sao Tomean Dobra) | Notes |
|---|---|---|
| Initial Integration & Setup (per node) | 500,000 - 2,000,000 STD | Varies based on complexity, vendor, and customization. Includes initial configuration and testing. |
| DICOM Routing Software License/Subscription (Annual) | 1,000,000 - 5,000,000 STD+ | Depends heavily on the chosen software, features, and user/node count. Some solutions may have perpetual licenses with annual maintenance. |
| Hardware (Servers, Routers, Storage - One-time) | 2,000,000 - 10,000,000+ STD | Significant upfront investment for robust infrastructure. Costs can vary greatly depending on scale and performance needs. |
| Implementation & Configuration Services (Project-based) | 1,500,000 - 7,500,000+ STD | Covers expert consultancy, installation, and system fine-tuning. Dependent on project duration and complexity. |
| Staff Training (per session/group) | 200,000 - 1,000,000 STD | Includes training for PACS administrators, IT staff, and end-users. |
| Ongoing Technical Support & Maintenance (Annual) | 800,000 - 4,000,000+ STD | Typically a percentage of the initial software and hardware cost, covering updates, bug fixes, and technical assistance. |
| Network Bandwidth & Connectivity (Monthly) | 100,000 - 1,000,000+ STD | Dependent on internet service provider (ISP) costs in Sao Tome and Principe, and the required data transfer rates. |
Key Factors Influencing DICOM Node Integration & Routing Service Costs in Sao Tome and Principe
- {"title":"Scope and Complexity of Integration","description":"The number of DICOM nodes to be integrated (e.g., imaging modalities like X-ray, CT, MRI, PACS servers, RIS systems, and viewing workstations) and the complexity of their communication protocols will significantly impact costs. Integrating legacy systems may require custom development."}
- {"title":"Data Volume and Bandwidth Requirements","description":"The volume of DICOM data to be transferred and the required transfer speeds (bandwidth) are critical. Larger datasets and higher throughput demands necessitate more robust infrastructure and potentially higher recurring costs for network services."}
- {"title":"Level of Customization and Development","description":"Off-the-shelf solutions are generally cheaper. However, if specific functionalities, workflows, or integrations with existing hospital information systems are required, custom development will add to the overall expense."}
- {"title":"Infrastructure Requirements","description":"This includes the need for on-premise servers, network hardware, storage solutions, and potentially specialized DICOM routers or gateways. The cost of purchasing or leasing this hardware, along with its maintenance, will be a factor."}
- {"title":"Software Licensing and Subscriptions","description":"The chosen DICOM routing software or platform may involve upfront licensing fees or ongoing subscription costs. The vendor's pricing model will be a significant determinant."}
- {"title":"Implementation and Configuration Services","description":"The cost of skilled IT professionals to install, configure, and test the DICOM integration and routing service. This often involves on-site support or remote configuration."}
- {"title":"Training and Support","description":"Training for hospital staff on using the new system and ongoing technical support to address any issues or updates are essential components of the overall cost."}
- {"title":"Ongoing Maintenance and Upgrades","description":"Regular maintenance, software updates, and potential hardware upgrades will incur recurring costs."}
- {"title":"Vendor Reputation and Experience","description":"More established vendors with a proven track record may command higher prices, but often offer more reliable solutions and better support."}
- {"title":"Local IT Expertise Availability","description":"The availability and cost of local IT professionals with DICOM expertise in Sao Tome and Principe can influence project pricing."}
Affordable Dicom Node Integration & Routing Service Options
Integrating DICOM nodes (imaging devices, PACS, workstations) and establishing efficient routing of medical images can be complex and costly. This service offers streamlined solutions to connect your DICOM infrastructure, ensuring seamless data flow and reduced operational expenses. We focus on providing affordable options through value bundles and strategic cost-saving measures, making advanced DICOM connectivity accessible to a wider range of healthcare providers.
| Bundle Name | Description | Included Features | Cost-Saving Strategy | Estimated Price Range (USD) |
|---|---|---|---|---|
| Starter DICOM Connect | Essential for small clinics or departments needing basic modality-to-PACS connectivity. | Up to 5 DICOM node integrations, basic C-STORE and C-FIND support, standard routing. | Fixed, predictable pricing; reduced need for in-house IT expertise. | $500 - $1,500 per month |
| Workflow Accelerator | Ideal for medium-sized practices or hospitals requiring more sophisticated routing and inter-departmental sharing. | Up to 15 DICOM node integrations, advanced routing rules (e.g., AE Title, Port), HL7 integration for basic patient context. | Bundled services reduce per-node integration cost; optimized workflow minimizes manual intervention. | $1,500 - $3,500 per month |
| Enterprise DICOM Hub | Comprehensive solution for large healthcare systems demanding high availability, security, and complex routing scenarios. | Unlimited DICOM node integrations, high availability (HA) configuration, advanced security protocols (TLS), custom routing scripts, DICOMweb support. | Scalable cloud infrastructure minimizes upfront capital expenditure; managed service reduces operational overhead. | $3,500+ per month (customizable) |
| Cloud-Native DICOM Gateway | Leverages cloud services for scalable and elastic DICOM routing and storage. | Scalable DICOM node connections, cloud-based storage integration, automated archiving, disaster recovery. | Pay-as-you-go model; eliminates hardware maintenance and upgrade costs; global accessibility. | Starts at $800 per month (usage-based pricing) |
Key Service Offerings & Value Bundles
- Basic Integration & Routing: Connect a defined number of DICOM nodes (e.g., modality to PACS) with standard routing rules.
- Advanced Integration & Smart Routing: Connect more nodes, implement complex routing logic (e.g., by study type, modality, destination), and enable HL7 integration for enhanced workflow.
- Enterprise DICOM Connectivity: Comprehensive solution for large institutions, including high availability, advanced security, and custom routing workflows.
- Cloud-Based DICOM Services: Leverage cloud infrastructure for scalable and cost-effective DICOM storage and routing, reducing on-premise hardware costs.
- Consultation & Workflow Optimization: Expert advice on optimizing your DICOM workflow for efficiency and cost savings.
Verified Providers In Sao Tome And Principe
In Sao Tome and Principe, ensuring you access healthcare services from verified providers is paramount for your well-being. Franance Health stands out as a leader in this regard, offering a robust network of accredited medical professionals and facilities. Their rigorous credentialing process ensures that all affiliated providers meet the highest standards of quality, expertise, and ethical practice. Choosing Franance Health means peace of mind, knowing you are in the care of competent and trustworthy healthcare professionals dedicated to your health.
| Credentialing Aspect | Franance Health Standard | Benefit to Patient |
|---|---|---|
| Medical Licenses and Certifications | Up-to-date and verified with national/international regulatory bodies. | Ensures provider is legally qualified and has met fundamental training requirements. |
| Clinical Experience | Minimum number of years and documented case history reviewed. | Guarantees practical application of knowledge and exposure to diverse medical situations. |
| Continuing Medical Education (CME) | Mandatory participation in accredited CME programs. | Ensures providers stay current with the latest medical advancements and best practices. |
| Peer Review and Performance Monitoring | Regular evaluation of patient outcomes and adherence to treatment protocols. | Maintains a high level of consistent quality and identifies areas for improvement. |
| Professional Reputation and Background Checks | Thorough checks for disciplinary actions or malpractice claims. | Protects patients from potentially unsafe or unethical practitioners. |
| Facility Accreditation (for clinics/hospitals) | Verification of adherence to safety, hygiene, and operational standards. | Ensures a safe and well-equipped environment for medical procedures. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Vetting Process: Franance Health employs a comprehensive multi-stage vetting process for all providers, scrutinizing their qualifications, experience, and ongoing training.
- Commitment to Quality: Accreditation signifies adherence to strict quality control measures, ensuring optimal patient care and outcomes.
- Patient Safety First: Verified providers are committed to the highest standards of patient safety, minimizing risks and ensuring a secure healthcare experience.
- Expertise and Specialization: Franance Health partners with specialists across various medical fields, guaranteeing access to the right expertise for your specific needs.
- Ethical Practice Assurance: All credentialed providers adhere to a strict code of ethical conduct, prioritizing patient confidentiality and informed consent.
- Seamless Access to Care: Franance Health's network simplifies access to reliable healthcare services, reducing stress and uncertainty.
- Trust and Reliability: The Franance Health seal of verification is a mark of trust, assuring you that you are engaging with reputable and qualified healthcare professionals.
Scope Of Work For Dicom Node Integration & Routing Service
This Scope of Work (SOW) outlines the requirements for integrating a new DICOM node into an existing PACS environment and establishing a robust DICOM routing service. The goal is to enable seamless image exchange and management between the new node and the PACS, ensuring adherence to industry standards and best practices.
| Task | Description | Technical Deliverables | Standard Specifications | |
|---|---|---|---|---|
| DICOM Node Discovery and Registration | Identify and register the new DICOM node (AE Title, IP Address, Port) within the PACS. | Confirmed AE Title, IP Address, and Port of the new DICOM node. | DICOM Part 10: Media Storage and File Format | DICOM Part 8: Network Communication. |
| Network Configuration and Connectivity | Establish secure network connectivity between the new DICOM node and the PACS. This may involve firewall rule configuration. | Validated network pathways and firewall rules. | TCP/IP protocols. | Relevant security standards (e.g., TLS for secure communication if required). |
| DICOM Association Establishment | Configure both the new node and the PACS to successfully establish DICOM associations for image transfer (C-STORE, C-FIND, C-MOVE). | Successful DICOM association establishment logs. | DICOM Part 8: Network Communication. | DICOM Part 7: Message Exchange (Service Class User/Provider roles). |
| Image Transfer Configuration (C-STORE SCP/SCU) | Configure the PACS as a C-STORE SCP to receive images from the new node and/or configure the new node as a C-STORE SCP to receive images from the PACS. | Successful C-STORE operations from the new node to PACS (and vice-versa if applicable). | DICOM Part 4: Service Class Specifications (Storage Service Class). | DICOM Part 3: Information Object Definitions (IOPs for relevant modalities). |
| Image Routing Service Configuration | Define and implement routing rules based on DICOM tags (e.g., Study Instance UID, Patient ID, Modality, SOP Class UID). | Configured routing rules documented and validated. | DICOM Part 3: Information Object Definitions (for identifying relevant tags). | Custom routing logic documentation. |
| Routing Testing and Validation | Test the routing service with various scenarios to ensure images are directed to the correct destinations. | Test cases and results demonstrating correct routing for different scenarios. | DICOM Part 10: Media Storage and File Format (for verifying transmitted image attributes). | |
| Error Handling and Logging | Implement mechanisms for error reporting, logging, and potential retry mechanisms for failed transfers or routing attempts. | Error logs and troubleshooting guides. | DICOM Part 8: Network Communication (error codes). | |
| Security Configuration | Implement appropriate security measures, including access control, authentication, and encryption where applicable. | Security configuration documentation and audit logs. | DICOM Part 15: Security and System Management. | Organizational security policies. |
| Documentation | Provide comprehensive documentation for the integration, including network diagrams, AE Title configurations, routing rules, and troubleshooting steps. | System integration document. | Routing configuration manual. | Troubleshooting guide. |
| Training and Knowledge Transfer | Provide training to IT staff on managing and troubleshooting the integrated DICOM node and routing service. | Training materials and session records. | N/A |
Project Objectives
- Successfully integrate the new DICOM node (e.g., modality, workstation, gateway) with the existing PACS.
- Configure and implement a reliable DICOM routing service to direct images based on defined rules.
- Ensure data integrity, security, and compliance with DICOM standards throughout the integration and routing process.
- Provide comprehensive documentation for the integrated system and routing configurations.
- Conduct thorough testing and validation to confirm successful integration and routing functionality.
Service Level Agreement For Dicom Node Integration & Routing Service
This Service Level Agreement (SLA) outlines the performance expectations and guarantees for the DICOM Node Integration & Routing Service. It defines the responsibilities of both the Service Provider and the Client regarding the availability, performance, and support of the service.
| Metric | Target | Measurement Period | Service Credit |
|---|---|---|---|
| Uptime Guarantee | 99.9% | Monthly | If monthly uptime falls below 99.9%, Client receives a 5% service credit for that month's fees. If uptime falls below 99.5%, Client receives a 10% service credit. |
| DICOM Send Acknowledgement Response Time | Within 2 seconds | Average over 15 minutes | If average response time exceeds 2 seconds for three consecutive 15-minute periods within a day, Client receives a 2% service credit for that day's fees. |
| DICOM Receive Acknowledgement Response Time | Within 3 seconds | Average over 15 minutes | If average response time exceeds 3 seconds for three consecutive 15-minute periods within a day, Client receives a 2% service credit for that day's fees. |
| Routing Latency (Node A to Node B, assuming successful connection) | Average < 5 seconds | Daily | If average daily routing latency exceeds 5 seconds for two consecutive days, Client receives a 3% service credit for that day's fees. |
| Support Response Time (Critical Incident) | Within 1 hour | From incident reporting | Failure to meet this target may result in an extension of the service credit for the Uptime Guarantee for the affected period. |
| Support Response Time (Non-Critical Incident) | Within 4 business hours | From incident reporting | Failure to meet this target may result in a review of the incident and potential further action at the discretion of the Service Provider. |
Definitions
- Service Provider: The entity responsible for providing and maintaining the DICOM Node Integration & Routing Service.
- Client: The entity utilizing the DICOM Node Integration & Routing Service.
- DICOM Node: A medical imaging device or system capable of sending and/or receiving DICOM (Digital Imaging and Communications in Medicine) objects.
- Integration: The process of connecting a Client's DICOM Node to the Service Provider's platform.
- Routing: The process by which the Service Provider forwards DICOM objects from one DICOM Node to another based on predefined rules and configurations.
- Downtime: Any period during which the DICOM Node Integration & Routing Service is unavailable to the Client due to a failure in the Service Provider's infrastructure or software.
- Scheduled Maintenance: Pre-announced periods during which the Service Provider may take the service offline for necessary updates and maintenance. These periods are excluded from Downtime calculations.
- Uptime: The percentage of time the DICOM Node Integration & Routing Service is operational and accessible.
- Response Time: The time taken for the Service Provider's system to acknowledge and begin processing a DICOM object initiated by a Client's DICOM Node.
In-Depth Guidance
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