IEC 62353 Recurrent Test Service (In-Service Testing) in Sao Tome and Principe
Engineering Excellence & Technical Support
IEC 62353 Recurrent Test Service (In-Service Testing) High-standard technical execution following OEM protocols and local regulatory frameworks.
Ensuring IEC 62353 Compliance
Our recurrent testing service in São Tomé and Príncipe rigorously adheres to IEC 62353 standards for in-service testing of medical electrical equipment, ensuring your devices remain safe and compliant for patient care.
Optimizing Device Performance & Lifespan
Beyond basic safety, our recurrent tests proactively identify potential performance degradations and early-stage faults in medical equipment, extending their operational lifespan and minimizing costly downtime.
Proactive Risk Mitigation for Patient Safety
By conducting comprehensive recurrent testing as per IEC 62353, we help healthcare facilities in São Tomé and Príncipe mitigate risks associated with electrical safety failures, ensuring a secure environment for both patients and medical staff.
What Is Iec 62353 Recurrent Test Service (In-service Testing) In Sao Tome And Principe?
IEC 62353, titled "Medical electrical equipment – Routine tests after repair and tests after an upgrade," is an international standard that specifies the procedures for routine testing of medical electrical equipment after it has undergone repair or modifications, or periodically to ensure its safety and operational integrity while in service. In the context of Sao Tome and Principe, this service, often referred to as 'In-Service Testing' or 'Recurrent Testing,' is crucial for maintaining the safety, reliability, and efficacy of medical devices used within healthcare facilities. It aims to detect potential hazards that may arise from aging, wear and tear, or environmental factors, as well as to verify that any repairs or upgrades have been performed correctly and have not introduced new risks.
The service involves a systematic series of tests and examinations conducted by qualified personnel. These tests typically include, but are not limited to, visual inspections for physical damage, assessment of electrical safety parameters such as protective earthing continuity, insulation resistance, touch currents (both accessible conductive parts and patient leakage currents), and functional performance verification to ensure the device operates as intended and meets its specified performance criteria. Documentation of all test results, including any deviations or remedial actions taken, is a fundamental aspect of the service.
| Typical Use Cases for IEC 62353 Recurrent Test Service | Description |
|---|---|
| Post-Repair Verification | Ensuring that any repairs performed on a medical electrical device have restored its safety and operational integrity to the required standards before it is returned to service. |
| Post-Upgrade/Modification Assessment | Confirming that modifications or upgrades to medical electrical equipment do not compromise its safety or performance and that the changes are implemented correctly. |
| Periodic Safety Assurance (Routine Testing) | Implementing regular testing schedules to proactively identify and mitigate potential safety hazards or performance degradations that may occur due to normal usage, environmental conditions, or aging of components. |
| Compliance with National/International Standards | Demonstrating adherence to internationally recognized safety standards (IEC 62353) and any specific regulatory requirements mandated by health authorities in Sao Tome and Principe. |
| Risk Management and Patient Safety | Minimizing the risk of electrical shock, fire, or device malfunction that could endanger patients and healthcare professionals. |
| Equipment Lifecycle Management | Supporting informed decisions regarding equipment maintenance, repair, replacement, and serviceability. |
Who Needs IEC 62353 Recurrent Test Service in Sao Tome and Principe?
- Healthcare facilities in Sao Tome and Principe, including hospitals, clinics, diagnostic centers, and private medical practices, which utilize medical electrical equipment.
- Manufacturers and authorized service providers responsible for the maintenance and repair of medical devices operating within Sao Tome and Principe.
- Regulatory bodies or competent authorities in Sao Tome and Principe that oversee the safety and quality of medical devices.
- Asset management departments within healthcare institutions tasked with ensuring the safe and compliant operation of medical equipment.
Who Needs Iec 62353 Recurrent Test Service (In-service Testing) In Sao Tome And Principe?
IEC 62353, the standard for medical device reprocessing, emphasizes in-service testing (also known as recurrent testing) to ensure the continued safety and performance of medical equipment after it has been put into use. This rigorous testing is crucial for identifying potential failures or degradation that could arise from regular operation, cleaning, disinfection, and minor repairs. In Sao Tome and Principe, like any nation committed to patient safety and effective healthcare delivery, facilities that utilize medical devices will benefit significantly from IEC 62353 recurrent test services. This ensures that the devices, from basic diagnostic tools to complex life-support systems, remain reliable and compliant with international safety benchmarks, thereby minimizing risks to patients and healthcare professionals.
| Customer Type | Relevant Departments | Key Needs/Benefits |
|---|---|---|
| Hospitals (Public and Private) | Biomedical Engineering Department, Clinical Engineering Department, Quality Assurance Department, Infection Control Department, Operating Rooms, Intensive Care Units, Emergency Departments, Radiology, Pathology, Central Sterilization Services Department (CSSD) | Ensuring patient safety, compliance with international standards, reducing equipment downtime, extending equipment lifespan, preventing medical errors, maintaining a safe working environment, liability reduction. |
| Clinics and Health Centers | General Practitioner's Office, Nursing Stations, Diagnostic Imaging Areas, Minor Procedure Rooms | Cost-effective maintenance, ensuring basic safety of essential medical equipment, patient confidence, preventing minor issues from becoming major failures. |
| Diagnostic Laboratories | Clinical Chemistry, Hematology, Microbiology, Immunology, Molecular Diagnostics | Accuracy and reliability of diagnostic equipment, preventing false positives/negatives, ensuring timely and correct diagnoses, compliance with laboratory accreditation standards. |
| Specialized Medical Facilities | Dialysis Units, Surgical Centers, Rehabilitation Centers | High-risk equipment monitoring, ensuring specialized equipment functions optimally for critical procedures, patient safety during specialized treatments. |
| Medical Equipment Suppliers and Service Providers | Technical Service Departments, After-Sales Support Teams | Offering comprehensive service packages, maintaining customer satisfaction, adhering to manufacturer guidelines, building a reputation for reliable service, meeting contractual obligations. |
| Government Health Ministries and Regulatory Bodies | Health Quality Assurance Units, Medical Device Regulation Offices, Public Health Departments | Setting and enforcing safety standards, overseeing the quality of healthcare provision, protecting public health, ensuring equitable access to safe medical care. |
Target Customers and Departments for IEC 62353 Recurrent Test Service in Sao Tome and Principe
- Hospitals (Public and Private)
- Clinics and Health Centers
- Diagnostic Laboratories
- Specialized Medical Facilities (e.g., Dialysis Centers, Surgical Centers)
- Medical Equipment Suppliers and Service Providers
- Government Health Ministries and Regulatory Bodies
Iec 62353 Recurrent Test Service (In-service Testing) Process In Sao Tome And Principe
This document outlines the typical workflow for obtaining IEC 62353 Recurrent Test Services (In-Service Testing) in Sao Tome and Principe, from the initial inquiry to the completion of the test and issuance of the report. IEC 62353, also known as 'Medical electrical equipment - Part 1-2: General requirements for basic safety and essential performance - Collateral standard: Tests and measurements during maintenance of medical electrical equipment,' is a critical standard for ensuring the ongoing safety and performance of medical devices after they have been put into service. This process aims to ensure compliance with national regulations and international best practices for medical device maintenance.
| Phase | Key Activities | Involved Parties | Deliverables/Outcomes |
|---|---|---|---|
| Identify need, search for providers, request quotes, initial discussions | Healthcare Facility, Service Provider | Understanding of needs, preliminary service information |
| Submit detailed proposal, quotation, negotiation | Service Provider, Healthcare Facility | Formal proposal, agreed pricing, scope of work |
| Sign contract/service agreement, confirm schedule | Service Provider, Healthcare Facility | Legally binding agreement, confirmed testing dates |
| Ensure device availability, provide documentation, calibrate equipment | Healthcare Facility, Service Provider | Ready testing environment, calibrated equipment |
| Visual inspection, functional tests, electrical safety tests, performance checks, record results | Service Provider (Testing Team), Healthcare Facility (support) | Recorded test data, identification of issues |
| Compile data, generate report, issue certificate | Service Provider | IEC 62353 Test Report, Test Certificate |
| Submit report, client review, discuss findings | Service Provider, Healthcare Facility | Accepted report, understanding of results |
| Address non-conformities, perform re-tests | Healthcare Facility, Service Provider | Compliant devices, updated test results |
| Process payment, archive records | Service Provider, Healthcare Facility | Finalized transaction, complete documentation |
IEC 62353 Recurrent Test Service Workflow in Sao Tome and Principe
- 1. Inquiry and Initial Consultation:
- Client's Need Identification: The healthcare facility (hospital, clinic, etc.) identifies the need for IEC 62353 recurrent testing for specific medical devices based on regulatory requirements, manufacturer recommendations, or internal safety protocols.
- Service Provider Search: The facility searches for accredited or qualified service providers offering IEC 62353 testing in Sao Tome and Principe.
- Request for Proposal (RFP) / Quotation: The facility issues an RFP or directly requests quotations from potential service providers. This request typically includes details about the type and quantity of medical devices requiring testing, their location, and desired timelines.
- Service Provider Assessment: Potential service providers evaluate the request and assess their capacity to undertake the testing.
- Initial Contact and Clarification: The service provider contacts the client to clarify any ambiguities, discuss the scope of work, and provide preliminary information about their services, certifications, and pricing.
- 2. Proposal and Quotation Submission:
- Detailed Proposal: The service provider submits a comprehensive proposal outlining the scope of testing (which tests will be performed according to IEC 62353), methodology, equipment to be used, timelines, deliverables (test report, certificates), and pricing.
- Quotation: A formal quotation detailing the costs associated with the service.
- Negotiation and Refinement: The client reviews the proposal and quotation. Negotiations may occur regarding scope, pricing, or scheduling.
- 3. Contract Agreement:
- Formal Contract: Upon agreement, a formal contract or service agreement is established. This document legally binds both parties and details all agreed-upon terms, conditions, responsibilities, payment schedules, and liabilities.
- Scheduling Confirmation: The exact dates and times for the on-site testing are confirmed.
- 4. Pre-Test Preparation:
- Client's Responsibilities:
- **Device Availability:** Ensuring the medical devices requiring testing are accessible and, where possible, taken out of clinical use during the scheduled testing period.- **Technical Information:** Providing relevant technical documentation (user manuals, service manuals, previous test reports) for the devices.- **Power and Environment:** Ensuring appropriate power supply and a suitable working environment for the testing personnel and equipment.- Service Provider's Responsibilities:
- **Test Equipment Calibration:** Ensuring all testing equipment is calibrated and traceable to national/international standards.- **Personnel Briefing:** Briefing the testing technicians on the specific devices and any special considerations.- 5. On-Site Testing Execution:
- Arrival and Introduction: The testing team arrives at the facility and introduces themselves to the relevant personnel.
- Visual Inspection: A thorough visual inspection of the medical device for any visible damage, wear, or missing components.
- Functional Testing: Verification of the device's basic safety and essential performance functions as per IEC 62353 requirements.
- Electrical Safety Testing: This includes tests such as:
- **Protective Earthing/Grounding Resistance:** Ensuring the integrity of the protective earth connection.- **Enclosure Leakage Current:** Measuring current leakage through the device's enclosure.- **Patient Leakage Current:** Measuring current leakage to the patient.- **Patient Auxiliary Current:** Measuring unintended current flowing through or across the patient.- **Insulation Resistance:** Checking the integrity of the insulation between conductive parts.- Performance Verification: Assessing critical performance parameters of the device, as relevant to its intended use and safety.
- Documentation of Results: Meticulous recording of all test results, observations, and any deviations found.
- Immediate Rectification (if possible): Minor issues identified during testing may be rectified on-site by the service provider if within their scope and capability.
- 6. Post-Test Analysis and Reporting:
- Data Compilation: The collected test data is compiled and analyzed by the service provider's qualified personnel.
- Report Generation: A comprehensive IEC 62353 test report is generated. This report typically includes:
- Client and device identification.- Test dates and location.- List of tests performed with their results (pass/fail).- Reference to the standards used (IEC 62353).- Details of the testing equipment used.- Identification of any non-conformities or deviations.- Recommendations for corrective actions.- Signature and credentials of the testing personnel.- Test Certificate Issuance: A test certificate, often with a validity period, is issued for devices that pass the tests.
- 7. Review and Acceptance:
- Report Submission: The test report and certificate are submitted to the healthcare facility.
- Client Review: The facility reviews the report to ensure it meets their expectations and regulatory requirements.
- Discussion of Findings: The service provider is available to discuss any findings, recommendations, or the status of non-conformities.
- 8. Rectification and Re-testing (if necessary):
- Corrective Actions: If non-conformities are identified, the facility may undertake corrective actions or engage the service provider for these actions (depending on the contract).
- Re-testing: If corrective actions are taken, re-testing of the affected parameters or the entire device may be required and scheduled.
- 9. Finalization and Record Keeping:
- Payment: The final invoice is settled according to the contract terms.
- Record Archiving: Both the service provider and the healthcare facility maintain comprehensive records of the test reports, certificates, and any associated documentation for future reference and audits.
- Ongoing Maintenance Schedule: The facility uses the test results to inform its ongoing maintenance and replacement schedules for medical devices.
Iec 62353 Recurrent Test Service (In-service Testing) Cost In Sao Tome And Principe
The cost of IEC 62353 recurrent testing services (also known as in-service testing or medical electrical equipment safety testing) in Sao Tome and Principe can vary. This testing is crucial for ensuring the continued safety and performance of medical devices after they have been put into use. While specific pricing structures are not widely published for this niche service in Sao Tome and Principe, we can outline the key factors influencing the cost and provide estimated ranges in the local currency, the Dobra (STD). It's important to note that these are estimates, and obtaining direct quotes from local service providers is essential for accurate pricing.
| Device Category (Estimated) | Estimated Cost Range (STD) |
|---|---|
| Simple Devices (e.g., thermometers, basic BP monitors) | 15,000 - 30,000 STD per device |
| Intermediate Devices (e.g., ECG machines, infusion pumps) | 30,000 - 70,000 STD per device |
| Complex/High-Risk Devices (e.g., anesthesia machines, ventilators, imaging equipment) | 70,000 - 150,000+ STD per device |
| Consolidated Testing (for multiple devices at one location) | Price per device may decrease with volume, but a call-out fee might apply. |
Factors Influencing IEC 62353 Recurrent Test Service Costs:
- Number of Devices Tested: The more devices that require testing, the higher the overall cost. However, some providers may offer volume discounts.
- Complexity and Type of Medical Device: Simple devices like a basic blood pressure monitor will generally be less expensive to test than complex imaging equipment or life-support systems.
- Location and Accessibility: If the devices are located in remote areas or require significant travel for the testing team, transportation and accommodation costs will be factored in.
- Service Provider's Expertise and Reputation: Highly experienced and accredited service providers may command higher fees.
- Urgency of the Test: Rush services or testing outside of standard business hours might incur additional charges.
- Included Services: Some packages may include minor repairs or calibration, while others focus solely on safety testing.
- Frequency of Testing: While IEC 62353 focuses on recurrent testing, the overall service agreement and frequency might influence pricing.
- Accreditation and Certification: The level of accreditation of the testing service provider can impact their pricing.
Affordable Iec 62353 Recurrent Test Service (In-service Testing) Options
Ensuring the safety of medical equipment through regular in-service testing (IEC 62353 recurrent testing) is crucial for patient well-being and regulatory compliance. Finding affordable options without compromising quality is a priority for many healthcare facilities. This guide explores cost-effective solutions and strategies for IEC 62353 recurrent testing services.
| Value Bundle Type | Included Services | Target Audience | Cost-Saving Strategy |
|---|---|---|---|
| Basic Compliance Package | Mandatory IEC 62353 recurrent tests for a defined set of equipment. Digital reporting of results. | Smaller clinics, outpatient centers, or facilities with a less extensive equipment inventory. | Focuses on essential testing, reducing overhead for non-critical equipment. Predictable pricing. |
| Comprehensive Care Bundle | Includes IEC 62353 recurrent testing, minor repair recommendations, calibration verification (where applicable), and detailed asset tagging. | Medium-sized hospitals, specialized clinics, or facilities prioritizing a holistic equipment management approach. | Bundles essential services, reducing the need for separate vendor calls. Discounted rates for bulk services. |
| Preventative Maintenance Plus | Full IEC 62353 testing, proactive identification of potential issues, replacement of common wear-and-tear parts (e.g., fuses, specific connectors), and extended reporting with trend analysis. | Large hospitals, critical care units, or facilities aiming to minimize downtime and extend equipment lifespan. | Reduces future repair costs by addressing issues early. Bulk discounts on parts and labor for recurring contracts. |
| On-Demand Group Testing | Scheduled testing for a specific type or brand of equipment across multiple locations or departments within a single facility. | Multi-site organizations or departments with similar equipment needs. | Optimizes technician travel time and scheduling efficiency. Lower per-unit cost due to concentrated service delivery. |
Understanding IEC 62353 Recurrent Testing
- What it is: IEC 62353 is an international standard that specifies the requirements for the recurrent safety testing of medical electrical equipment.
- Why it's important: Ensures equipment remains safe for patients and operators after installation and during its lifecycle. Prevents potential electrical hazards.
- Frequency: Typically performed annually or biennially, depending on the equipment's classification and manufacturer recommendations.
- Key tests: Includes visual inspections, earth continuity, insulation resistance, touch current, and functional tests.
- Regulatory compliance: Essential for meeting the requirements of healthcare regulatory bodies.
Verified Providers In Sao Tome And Principe
In Sao Tome and Principe, navigating the healthcare landscape to find reliable and qualified providers is crucial for both residents and visitors. 'Verified Providers' signifies an assurance of quality, adherence to standards, and a commitment to patient well-being. Among these, Franance Health stands out as a premier choice due to its rigorous credentialing process and unwavering dedication to excellence.
| Credential Type | Verification Standard | Benefit to Patient |
|---|---|---|
| Medical Licensing | Official government-issued license validation | Ensures legal practice and adherence to national medical regulations. |
| Educational Qualifications | Scrutiny of degrees from accredited institutions | Confirms foundational knowledge and training from reputable sources. |
| Professional Certifications | Validation of specialty board certifications | Guarantees expertise in specific medical fields. |
| Continuing Medical Education (CME) | Proof of ongoing professional development and knowledge updates | Ensures providers stay current with the latest medical advancements and best practices. |
| Reputation and Ethical Conduct | Background checks and peer reviews (where applicable) | Assesses professional history and commitment to ethical patient care. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Verification Process: Franance Health doesn't just accept any healthcare professional. They implement a multi-faceted vetting system that includes background checks, verification of educational qualifications, licensing, and ongoing professional development records. This ensures that only competent and ethical practitioners are associated with their network.
- Commitment to Patient Safety and Quality Care: The credentials maintained by Franance Health professionals are a testament to their adherence to the highest standards of medical practice. This translates directly into safer procedures, accurate diagnoses, and effective treatment plans, prioritizing patient outcomes above all else.
- Access to Specialized Expertise: Franance Health's network encompasses a diverse range of medical specialists. Their verification process ensures that individuals seeking specialized care can connect with truly qualified experts in their respective fields, from general practitioners to surgeons and beyond.
- International Standards and Best Practices: By aligning with internationally recognized standards in healthcare delivery and professional conduct, Franance Health guarantees that its verified providers offer a level of care comparable to global benchmarks. This provides peace of mind to those accustomed to or expecting such standards.
- Trust and Reliability: The "verified" status is a powerful indicator of trustworthiness. Patients can be confident that when they choose a Franance Health-affiliated provider, they are opting for a professional who has met stringent requirements and is dedicated to upholding ethical and professional obligations.
Scope Of Work For Iec 62353 Recurrent Test Service (In-service Testing)
This Scope of Work (SOW) outlines the requirements for providing recurrent testing services for medical electrical equipment in accordance with IEC 62353 (Medical electrical equipment - Medical equipment in the operational environment - Routine checks and measurements). The service ensures that medical devices remain safe and functional during their operational life. This SOW details the technical deliverables, standard specifications, and reporting requirements.
| Section | Description | Standard/Requirement | Deliverables |
|---|---|---|---|
| 1.0 Scope of Service | Provision of recurrent testing services for specified medical electrical equipment as per IEC 62353. | IEC 62353 (latest revision) | On-site testing and assessment of medical equipment. |
| 2.0 Equipment Identification & Inventory | Accurate identification and cataloging of all medical electrical equipment to be tested, including model numbers, serial numbers, and location. | IEC 62353 (Section 4) | Comprehensive equipment inventory log. |
| 3.0 Visual Inspection | Thorough visual inspection of each device for signs of damage, wear, proper labeling, and integrity of all components. | IEC 62353 (Section 5.1) | Documented visual inspection results for each device. |
| 4.0 Protective Earthing (Grounding) Test | Measurement of protective earthing resistance to ensure effective fault current path. | IEC 62353 (Section 5.2.1) | Measurement of earth continuity and documentation of resistance values. |
| 5.0 Enclosure (Touch) Current Test | Measurement of enclosure (touch) current to ensure it remains within safe limits under fault conditions. | IEC 62353 (Section 5.2.2) | Measurement of touch current (normal and reversed polarity) and documentation of values. |
| 6.0 Patient Leakage Current Test | Measurement of patient leakage current (AC and DC) from applied parts to earth and between applied parts. | IEC 62353 (Section 5.2.3) | Measurement of patient leakage currents (various configurations) and documentation of values. |
| 7.0 Insulation Resistance Test | Measurement of insulation resistance between conductive parts and earth. | IEC 62353 (Section 5.2.4) | Measurement of insulation resistance and documentation of values. |
| 8.0 Functional Performance Testing | Verification of key operational parameters and functionalities as specified by the manufacturer or relevant standards. | Manufacturer's specifications, IEC 62353 (Section 5.3) | Documented results of functional performance tests. |
| 9.0 Documentation and Reporting | Comprehensive reporting of all test results, including device details, test methods, measured values, pass/fail status, and recommendations. | IEC 62353 (Section 6) | Final Test Report containing individual device test results and overall summary. |
| 10.0 Calibration of Test Equipment | Ensuring all test equipment used is calibrated and traceable to national/international standards. | Manufacturer's recommendations, ISO 17025 (implied) | Calibration certificates for all test equipment. |
| 11.0 Personnel Qualifications | Testing shall be performed by qualified and competent personnel with appropriate training in medical electrical equipment safety testing. | IEC 62353 (Section 4.2) | Evidence of personnel qualifications and training. |
Key Objectives of IEC 62353 Recurrent Test Service
- To verify the safety and performance of medical electrical equipment in its operational environment.
- To ensure compliance with relevant national and international safety standards (primarily IEC 62353).
- To identify and document any deviations from acceptable safety parameters.
- To provide actionable recommendations for repair or replacement if safety is compromised.
- To contribute to patient safety and the overall effectiveness of healthcare delivery.
Service Level Agreement For Iec 62353 Recurrent Test Service (In-service Testing)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the IEC 62353 Recurrent Test Service (In-Service Testing) provided by [Your Company Name]. This service ensures that medical devices are tested in accordance with the IEC 62353 standard, maintaining patient safety and regulatory compliance. This SLA is an integral part of the overarching service contract between [Your Company Name] and [Client Name].
| Service Component / Metric | Target | Measurement Method |
|---|---|---|
| Service Availability (Uptime Guarantee) | 99.5% within Business Hours | Calculated as: (Total Business Hours - Downtime) / Total Business Hours * 100%. Downtime is measured from the time an incident is reported to the Service Provider until the Service is restored. Excludes scheduled maintenance periods communicated at least [e.g., 48] hours in advance. |
| Incident Response Time (Critical - Service Interruption) | Within 2 Business Hours | Time from when a critical incident (e.g., complete failure of testing equipment preventing any tests) is reported by the Client via [Specify reporting channels: e.g., dedicated support portal, email, phone] to the Service Provider, until acknowledgment and initiation of troubleshooting by the Service Provider. |
| Incident Response Time (High - Significant Degradation) | Within 4 Business Hours | Time from when a high-priority incident (e.g., intermittent failures affecting a significant portion of tests, impacting diagnostic accuracy) is reported by the Client via [Specify reporting channels] to the Service Provider, until acknowledgment and initiation of troubleshooting by the Service Provider. |
| Incident Response Time (Medium - Minor Issues) | Within 8 Business Hours (1 Business Day) | Time from when a medium-priority incident (e.g., individual test failures that do not prevent overall service delivery, minor software glitches) is reported by the Client via [Specify reporting channels] to the Service Provider, until acknowledgment and initiation of troubleshooting by the Service Provider. |
| Request for Scheduled Service (e.g., Calibration, Routine Maintenance) | Response within 2 Business Days, Scheduling within 10 Business Days | Time from when a request for non-emergency scheduled service is submitted via [Specify reporting channels], until acknowledgment by the Service Provider, and subsequent scheduling of the service visit within the specified timeframe. |
Definitions
- Service: IEC 62353 Recurrent Test Service (In-Service Testing) as defined in the main service contract.
- Client: The entity receiving the IEC 62353 Recurrent Test Service.
- Service Provider: [Your Company Name].
- Downtime: Any period during which the Service is unavailable to the Client and is not performing its intended function according to the Service specifications. Scheduled maintenance, as communicated in advance, is not considered Downtime.
- Response Time: The maximum time allowed for the Service Provider to acknowledge and begin addressing a reported incident or request for service.
- Uptime: The percentage of time the Service is operational and available to the Client.
- Business Hours: [Specify your business hours, e.g., Monday to Friday, 08:00 to 17:00 Local Time], excluding public holidays.
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