Verified Service Provider in Sao Tome and Principe
PACS/RIS Migration & Integration in Sao Tome and Principe
Engineering Excellence & Technical Support
Data migration, interoperability and workflow integration for imaging IT. High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless Data Migration & Validation
Successfully executed a multi-phased data migration strategy for PACS/RIS, ensuring 100% data integrity and accuracy through rigorous validation checks. This involved transforming and mapping legacy data formats to the new system's structure, minimizing downtime and preventing data loss for critical patient imaging and administrative records in Sao Tome and Principe.
Interoperability & HL7 Integration
Designed and implemented robust HL7 integration interfaces between the new PACS/RIS solution and existing hospital information systems. This facilitated real-time data exchange, enabling seamless workflow automation, improved report turnaround times, and enhanced communication between radiology, IT, and clinical departments across Sao Tome and Principe's healthcare facilities.
Cloud-Based Deployment & Network Optimization
Orchestrated the successful deployment of a cloud-based PACS/RIS infrastructure, optimizing network performance and bandwidth utilization. This involved configuring secure remote access for healthcare providers, ensuring reliable access to imaging studies and patient data even in geographically dispersed locations within Sao Tome and Principe, thereby improving accessibility and efficiency of diagnostic services.
What Is Pacs/ris Migration & Integration In Sao Tome And Principe?
PACS/RIS migration and integration in Sao Tome and Principe refers to the process of transitioning existing Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) to new platforms or consolidating disparate systems into a unified solution within healthcare facilities in the nation. This service encompasses data migration, system interoperability, workflow optimization, and the establishment of robust IT infrastructure to support advanced medical imaging and reporting capabilities. The primary objective is to enhance diagnostic efficiency, improve data accessibility for clinicians, facilitate research, and ensure compliance with evolving healthcare standards. This process is critical for healthcare providers aiming to modernize their radiology departments, improve patient care outcomes, and achieve operational efficiencies.
| Who Needs PACS/RIS Migration & Integration? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Hospitals and Clinics in Sao Tome and Principe seeking to upgrade or replace outdated PACS/RIS. | Consolidating multiple PACS/RIS from different departments or acquired facilities into a single, enterprise-wide solution. | Implementing a new PACS/RIS for the first time in a newly established or expanding healthcare facility. | Improving interoperability between PACS/RIS and Electronic Medical Record (EMR) / Electronic Health Record (EHR) systems for a unified patient view. | Healthcare institutions aiming to adopt advanced imaging technologies (e.g., AI-powered image analysis) which require modern PACS/RIS infrastructure. | Facilities experiencing performance issues, data silos, or lack of scalability with their current PACS/RIS. | Addressing data security vulnerabilities or compliance gaps in existing systems. | Centralizing radiology services across multiple sites or remote locations. |
Key Components of PACS/RIS Migration & Integration:
- Data Migration: Securely transferring patient imaging data (DICOM files) and associated RIS metadata from legacy systems to the new PACS and/or RIS.
- System Integration: Establishing seamless communication and data flow between PACS, RIS, EMR/EHR, modalities (CT, MRI, X-ray, etc.), and other clinical systems.
- Workflow Analysis & Optimization: Re-engineering existing radiology workflows to leverage the capabilities of the new systems, improving turnaround times and user experience.
- Infrastructure Assessment & Upgrade: Evaluating and potentially upgrading network, storage, and server infrastructure to support the demands of modern PACS/RIS.
- User Training & Support: Providing comprehensive training to radiologists, technologists, IT staff, and administrators on the new systems and ongoing technical support.
- Security & Compliance: Implementing robust security measures to protect patient data and ensuring adherence to local and international data privacy regulations (e.g., HIPAA, GDPR principles if applicable).
- Disaster Recovery & Business Continuity Planning: Developing strategies to ensure data availability and system resilience in the event of an outage or disaster.
Who Needs Pacs/ris Migration & Integration In Sao Tome And Principe?
The adoption and integration of Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) are crucial for modernizing healthcare infrastructure, particularly in regions like Sao Tome and Principe. These systems streamline medical imaging workflows, improve diagnostic accuracy, enhance patient care, and facilitate data management. While the initial investment might seem significant, the long-term benefits in terms of efficiency, cost savings, and improved health outcomes are substantial.
| Customer Type | Key Departments Benefiting | Primary Needs & Benefits |
|---|---|---|
| Public Hospitals | Radiology, IT, Medical Records, Administration | Improved access to images for remote consultation, enhanced diagnostic turnaround times, better patient record management, reduced manual processes, potential for national health data integration. |
| Private Clinics & Diagnostic Centers | Radiology, IT, Billing, Management | Increased operational efficiency, enhanced reporting capabilities, improved patient throughput, competitive advantage through modern technology, better revenue cycle management. |
| Regional Health Centers | Radiology (if present), IT, General Practitioners | Access to basic imaging interpretation, potential for telemedicine integration with larger centers, improved diagnostic support for primary care physicians. |
| Ministry of Health / National Health Agencies | IT, Health Informatics, Policy Makers | Centralized data for public health surveillance, improved resource allocation, standardization of imaging protocols, enabling telemedicine initiatives, long-term health outcome analysis. |
Target Customers and Departments for PACS/RIS Migration & Integration in Sao Tome and Principe
- Hospitals and Clinics: The primary beneficiaries, encompassing both public and private healthcare facilities that perform diagnostic imaging procedures.
- Diagnostic Imaging Centers: Dedicated facilities focused solely on providing imaging services.
- Poly-clinics and Health Centers: Larger health centers offering a range of medical services, including some imaging capabilities.
- Radiology Departments: The core department responsible for acquiring, interpreting, and reporting on medical images. This includes radiologists, radiographers, and support staff.
- IT Departments: Crucial for the technical implementation, maintenance, and integration of PACS/RIS with existing hospital IT infrastructure.
- Medical Records Departments: To ensure seamless integration of imaging reports and patient data within the overall patient record.
- Quality Assurance and Management Teams: To leverage data for performance monitoring, workflow optimization, and improving patient safety.
- Administrative and Billing Departments: For streamlined reporting, charge capture, and operational efficiency related to imaging services.
- Infectious Disease Control Units: For easier access to imaging data for tracking and managing outbreaks.
- Surgical Departments: To provide pre-operative imaging for surgical planning and post-operative assessment.
- Oncology Departments: For treatment planning, monitoring response to therapy, and follow-up imaging.
Pacs/ris Migration & Integration Process In Sao Tome And Principe
This document outlines the comprehensive workflow for a PACS/RIS (Picture Archiving and Communication System/Radiology Information System) migration and integration project in Sao Tome and Principe. The process is designed to be transparent and systematic, ensuring a smooth transition and successful implementation.
| Phase | Description | Key Activities | Deliverables/Outcomes | Responsibility |
|---|---|---|---|---|
| The starting point where a healthcare institution in Sao Tome and Principe expresses interest in upgrading or implementing a PACS/RIS solution. | Initial contact, preliminary discussions about needs, budget considerations, and project goals. Understanding of local regulatory landscape. | Understanding of client's general requirements, initial project feasibility assessment, and agreement to proceed with further assessment. | Client's IT Department/Radiology Department, Potential Vendor(s) |
| A detailed analysis of the institution's current infrastructure, workflows, and specific requirements for PACS/RIS. | On-site visits, interviews with stakeholders (radiologists, technicians, IT staff, administrators), current system audit, identification of pain points, defining functional and technical requirements, scope definition. | Comprehensive needs assessment report, defined project scope document, identified key integration points with existing HIS/EMR. | Project Team (Client & Vendor), IT Consultants |
| Based on the needs assessment, potential solutions are evaluated, and a vendor is chosen. | RFP (Request for Proposal) issuance (if applicable), vendor demonstrations, technical proposal review, commercial negotiation, contract finalization. Consideration of local support and maintenance capabilities. | Selected PACS/RIS vendor and solution, signed contract, detailed technical and functional design document. | Procurement Department, Project Steering Committee, Legal Department, Selected Vendor |
| Developing a detailed project plan and preparing the necessary infrastructure for migration and integration. | Project kickoff meeting, formation of project teams, creation of detailed project schedule, resource allocation, infrastructure readiness assessment (network, servers, storage), data cleansing strategy, backup and rollback plan development. | Detailed project plan, risk management plan, communication plan, hardware/software procurement orders (if new), data migration strategy document. | Project Manager (Client & Vendor), IT Team, Departmental Leads |
| Transferring existing radiology data and integrating the new PACS/RIS with other hospital systems. | Data extraction from legacy systems, data transformation and cleansing, data validation, import into the new PACS/RIS, development and testing of HL7/DICOM interfaces with HIS/EMR, modality integration (CT, MRI, X-ray machines). | Migrated historical patient imaging data, functional interfaces with HIS/EMR, integrated medical imaging modalities. | Data Migration Specialists, Integration Engineers, IT Team, Vendor Support |
| Installing and configuring the PACS/RIS software and hardware according to the design specifications. | Server and workstation installation, PACS/RIS software installation and configuration, user role and permission setup, DICOM Conformance Statement adherence, network configuration, security setup. | Fully installed and configured PACS/RIS system, operational workstations and servers, defined user access levels. | System Administrators, Network Engineers, Vendor Implementation Team |
| Rigorously testing the system to ensure it meets all functional, technical, and performance requirements. | Unit testing, integration testing, user acceptance testing (UAT) with real-world scenarios, performance testing, security vulnerability testing, validation of data integrity and workflow efficiency. | Test scripts and results, UAT sign-off, documented bug fixes and resolutions, performance benchmarks. | Testing Team, End Users (Radiologists, Technicians), IT Department, Vendor QA Team |
| Training end-users on the new system and officially launching the PACS/RIS. | Development of training materials, conducting training sessions for all user groups, final data validation, system cutover, initial go-live support. | Trained end-users, operational PACS/RIS system, successful system go-live. | Training Team, Project Manager, End Users, IT Support Team |
| Providing ongoing support, monitoring system performance, and making necessary optimizations. | Help desk support, bug fixing, performance monitoring, system tuning, ongoing user feedback collection, periodic system reviews and updates, development of advanced features. | Stable and reliable PACS/RIS operation, improved departmental efficiency, user satisfaction, continuous system improvement. | Support Team, IT Department, Vendor Support, Departmental Management |
Key Stages of the PACS/RIS Migration & Integration Process
- Inquiry & Initial Consultation
- Needs Assessment & Scoping
- Solution Design & Vendor Selection
- Planning & Preparation
- Data Migration & Integration
- System Deployment & Configuration
- Testing & Validation
- Training & Go-Live
- Post-Implementation Support & Optimization
Pacs/ris Migration & Integration Cost In Sao Tome And Principe
Migrating and integrating a Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) in Sao Tome and Principe involves a complex set of costs influenced by several key factors. These factors are crucial for understanding the potential budget required for such an undertaking. The pricing will be presented in local currency, the Dobra (STN). It's important to note that while specific pricing data for Sao Tome and Principe is scarce due to the niche market, we can extrapolate based on global trends and factors prevalent in developing economies.
| Cost Component | Estimated Range (STN - Dobra) | Notes |
|---|---|---|
| Small to Medium Clinic (Basic PACS/RIS, limited modalities, <1000 studies/month) | 20,000,000 - 75,000,000 | Focus on essential features, standard integration. May leverage existing basic IT infrastructure. |
| Medium Hospital (Comprehensive PACS/RIS, multiple modalities, 1000-5000 studies/month) | 75,000,000 - 250,000,000 | Includes more advanced reporting, better integration, robust storage, and training. |
| Large Hospital/Tertiary Center (Enterprise PACS/RIS, advanced features, >5000 studies/month, complex integrations) | 250,000,000 - 700,000,000+ | Requires significant hardware investment, extensive customization, advanced analytics, and comprehensive data migration. |
| Hardware (Servers, Storage, Workstations) | 5,000,000 - 50,000,000 | Varies significantly based on capacity and redundancy required. |
| Software Licensing (Perpetual or Subscription) | 10,000,000 - 150,000,000 | Depends on vendor, modules, and number of users. Subscription models can spread costs. |
| Implementation & Integration Services | 10,000,000 - 100,000,000 | Vendor fees, consultant costs, and potential travel expenses for on-site work. |
| Data Migration Services | 2,000,000 - 20,000,000 | Dependent on the volume and complexity of historical data. |
| Training | 1,000,000 - 10,000,000 | Covers trainer fees, materials, and potentially travel for trainers. |
| Network & Infrastructure Upgrades | 2,000,000 - 25,000,000 | If existing network is insufficient for DICOM traffic and integration. |
| Annual Maintenance & Support | 5% - 20% of initial software cost per year | Crucial for updates, patches, and technical assistance. |
Key Pricing Factors for PACS/RIS Migration & Integration in Sao Tome and Principe
- {"title":"System Complexity & Features","description":"The scope of the PACS/RIS, including the number of imaging modalities to be integrated (X-ray, CT, MRI, Ultrasound, etc.), the volume of studies managed, and advanced features like AI-powered analysis, 3D reconstruction, or advanced reporting tools, significantly impacts cost. More complex systems require more robust infrastructure and software."}
- {"title":"Data Volume & Migration Strategy","description":"The amount of historical patient data and images to be migrated is a primary cost driver. Larger datasets require more storage, longer migration times, and potentially specialized migration tools or services. The chosen migration strategy (e.g., phased, big bang) also influences labor and downtime costs."}
- {"title":"Hardware & Infrastructure Requirements","description":"This includes the cost of new servers, storage solutions (NAS/SAN), workstations for radiologists and technicians, network upgrades (bandwidth, switches), and potentially uninterruptible power supplies (UPS) and backup generators. Older infrastructure may require substantial upgrades."}
- {"title":"Software Licensing & Customization","description":"The initial purchase or subscription cost of the PACS and RIS software, along with any necessary modules or add-ons. Customization to meet specific workflow requirements of Sao Tomean healthcare facilities can also incur significant development and integration costs."}
- {"title":"Integration Services","description":"Connecting the PACS/RIS with existing hospital information systems (HIS), electronic health records (EHR), and laboratory information systems (LIS) is a critical and often costly aspect. This involves API development, data mapping, and thorough testing."}
- {"title":"Implementation & Project Management","description":"The cost of vendor-provided or third-party implementation services, including project planning, installation, configuration, training, and go-live support. Experienced project managers are essential for success."}
- {"title":"Training & User Adoption","description":"Comprehensive training for radiologists, technicians, IT staff, and administrative personnel is vital. The cost will depend on the duration, depth, and number of training sessions required, and whether it's on-site or remote."}
- {"title":"Vendor Choice & Support Model","description":"The reputation and pricing of the chosen PACS/RIS vendor play a significant role. Different vendors offer varying pricing structures (perpetual license vs. subscription) and support levels. Local support availability is also a consideration."}
- {"title":"Connectivity & Network Infrastructure","description":"The reliability and speed of internet connectivity in Sao Tome and Principe will impact decisions regarding cloud-based solutions versus on-premise, and the cost of necessary network infrastructure upgrades."}
- {"title":"Local Regulations & Compliance","description":"While specific medical data regulations in Sao Tome and Principe might be less defined than in some developed nations, adherence to general data privacy and security best practices will influence system design and implementation costs."}
- {"title":"Ongoing Maintenance & Support","description":"Post-implementation, costs include software maintenance agreements, hardware support, and potential IT staffing to manage the system. This is crucial for long-term operational efficiency."}
Affordable Pacs/ris Migration & Integration Options
Migrating and integrating a Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) can be a significant undertaking, often perceived as prohibitively expensive. However, by understanding value bundles and employing strategic cost-saving measures, healthcare organizations can achieve successful and affordable solutions. This document outlines key options, focusing on maximizing value and minimizing expenditure.
| Strategy | Description | Cost-Saving Benefit |
|---|---|---|
| Cloud-Based PACS/RIS (SaaS) | Utilizes a subscription-based model where software and data are hosted on vendor servers. This eliminates the need for significant upfront hardware investment and internal IT infrastructure management. | Reduced CapEx: Eliminates large initial hardware purchases. Predictable OpEx: Subscription fees are easier to budget. Lower IT Overhead: Vendor manages infrastructure, reducing IT staffing and maintenance costs. |
| Phased Implementation | Instead of a 'big bang' approach, migrate and integrate modules or departments incrementally. This allows for learning and adjustment, reducing the risk of costly errors and allowing cash flow to be managed. | Staggered Investment: Spreads costs over time, easing financial burden. Reduced Risk: Allows for course correction and optimization before full rollout. |
| Open-Source or Hybrid Solutions | Consider open-source RIS components or hybrid models that combine open-source elements with commercial PACS. This requires more in-house technical expertise but can significantly reduce licensing fees. | Reduced Licensing Costs: Significantly lower or zero software licensing fees for open-source components. Flexibility: Greater control over customization and integration. |
| Negotiate Vendor Contracts Aggressively | Don't accept the first offer. Negotiate on pricing, implementation timelines, support levels, and training. Leverage competitive bids from multiple vendors. | Direct Price Reduction: Achieved through effective negotiation. Favorable Terms: Can include extended warranties, bundled training, or reduced implementation fees. |
| Leverage Existing Hardware (Where Possible) | Assess if any existing server infrastructure, workstations, or network components can be repurposed or upgraded instead of a complete overhaul. This is more applicable to on-premise solutions. | Reduced Hardware Costs: Avoids purchasing entirely new hardware. Extended Lifespan of Assets: Maximizes the return on existing investments. |
| Standardize Workflows and Modules | Adopting standard, out-of-the-box workflows and modules instead of extensive customization can significantly reduce implementation time and cost. | Shorter Implementation Cycles: Reduces professional services costs. Easier Maintenance and Upgrades: Less complex systems are simpler and cheaper to manage. |
| Managed Services & Outsourcing | Outsource certain aspects of PACS/RIS management, such as image storage, disaster recovery, or even IT support, to specialized third-party providers. | Reduced In-House Expertise Needs: Lower staffing costs. Economies of Scale: Third-party providers can often offer services more cost-effectively due to their specialized focus and larger client base. |
Understanding Value Bundles
- What are Value Bundles? Value bundles are integrated packages of PACS/RIS software, hardware, implementation services, and ongoing support offered by vendors at a bundled price. These bundles are designed to provide a comprehensive solution and often come with cost efficiencies compared to purchasing individual components separately.
- Benefits of Value Bundles:
- Cost Predictability: A single, often discounted price for all components simplifies budgeting.
- Streamlined Procurement: Reduces the complexity of managing multiple vendors and contracts.
- Integrated Functionality: Ensures seamless interoperability between PACS, RIS, and other essential systems.
- Vendor Expertise: Leverages the vendor's experience in implementing and supporting their specific solution.
- Potentially Lower TCO (Total Cost of Ownership): Bundled support and maintenance can lead to long-term savings.
Verified Providers In Sao Tome And Principe
Finding reliable and accredited healthcare providers in Sao Tome and Principe can be a challenge. Franance Health stands out as a trusted source for verified medical professionals, offering a comprehensive network of specialists, clinics, and hospitals that meet rigorous quality standards. Their commitment to patient safety and excellence ensures that you receive the highest caliber of care. By partnering with a carefully vetted selection of healthcare facilities and practitioners, Franance Health provides peace of mind and facilitates access to essential medical services.
| Service Category | Franance Health Verified Providers | Benefits of Choosing Verified Providers |
|---|---|---|
| General Practice | Certified General Practitioners and Family Doctors | Reliable initial consultations, diagnoses, and referrals. Ensured competence and adherence to medical best practices. |
| Specialist Consultations | Accredited Specialists in various fields (e.g., Cardiology, Dermatology, Pediatrics) | Access to expert medical advice and treatment. Providers with documented expertise and qualifications. |
| Diagnostic Services | Licensed Laboratories and Imaging Centers | Accurate and timely diagnostic results. Facilities equipped with modern technology and adhering to quality control standards. |
| Surgical Procedures | Credentialed Surgeons and Hospitals | Safe and effective surgical interventions. Hospitals with high standards of hygiene, equipment, and skilled medical teams. |
| Emergency Services | Approved Emergency Medical Responders and Facilities | Prompt and effective care during critical situations. Providers trained to handle medical emergencies efficiently and professionally. |
Why Franance Health Credentials Matter:
- Rigorous Vetting Process: Franance Health employs a stringent credentialing process to ensure all affiliated providers meet established quality and ethical benchmarks.
- Patient-Centric Approach: Their network prioritizes patient well-being, offering accessible and responsive medical care.
- Diverse Specializations: Access a wide range of medical specialties, from general practice to specialized treatments.
- Quality Assurance: Ongoing monitoring and evaluation of partner facilities and practitioners maintain high standards of care.
- Local Expertise: Franance Health connects you with professionals who understand the unique healthcare landscape of Sao Tome and Principe.
Scope Of Work For Pacs/ris Migration & Integration
This Scope of Work (SOW) outlines the requirements for the migration and integration of the Picture Archiving and Communication System (PACS) and Radiology Information System (RIS). The objective is to ensure a seamless transition to a new, unified platform, improving workflow efficiency, data integrity, and accessibility of medical imaging and related information. This SOW details the technical deliverables, standard specifications, and project phases involved in the successful completion of this migration and integration.
| Technical Deliverable | Description | Standard Specifications / Considerations |
|---|---|---|
| New PACS/RIS Platform Setup | Installation and configuration of the selected PACS and RIS software on dedicated hardware or cloud infrastructure. | High availability, disaster recovery, scalability, security compliance (HIPAA, GDPR, etc.), user access control, audit trails. |
| Data Migration Plan | Detailed strategy for migrating historical imaging studies (DICOM) and associated RIS data (patient demographics, reports, schedules). | Data validation, de-duplication, anonymization (if required), data mapping, downtime minimization, rollback plan. |
| Data Migration Tools/Scripts | Development or procurement of tools/scripts to facilitate the efficient and accurate transfer of data. | DICOM conformance, support for various data formats, error handling, progress monitoring. |
| PACS/RIS Interface Development | Development and configuration of interfaces between the new PACS/RIS and other hospital systems (EMR/EHR, LIS, billing systems). | HL7 v2.x/v3, FHIR standards, DICOM SR, web services (SOAP/REST), secure communication protocols (TLS/SSL). |
| Workstation/Viewer Deployment | Installation and configuration of new PACS/RIS workstations and/or web-based viewers. | Cross-platform compatibility, performance optimization, user-friendly interface, integration with existing IT infrastructure, licensing. |
| Integration Testing Plan | Comprehensive test cases and scenarios to validate the functionality and interoperability of the integrated systems. | End-to-end workflow testing, interface message validation, data integrity checks, performance under load. |
| User Training Materials | Development of training documentation, guides, and modules for end-users (radiologists, technologists, administrators). | Role-based training, hands-on exercises, clear and concise language, multi-lingual support (if applicable). |
| System Documentation | Creation of comprehensive technical and operational documentation for the new PACS/RIS system. | Architecture diagrams, configuration guides, troubleshooting manuals, administrator guides, API documentation. |
| Go-Live Plan | Detailed plan for the transition to the new system, including cutover strategy, communication plan, and support escalation procedures. | Phased rollout (if applicable), clear responsibilities, emergency contact list, communication channels. |
| Post-Go-Live Support Plan | Definition of support levels, response times, and issue resolution processes post-deployment. | Service Level Agreements (SLAs), ticketing system integration, remote support capabilities, knowledge base. |
| Data Archiving Strategy | Plan for long-term archiving of medical images and related data. | Compliance with retention policies, data integrity during archiving, retrieval mechanisms, storage media. |
| Security and Access Control Implementation | Configuration of user roles, permissions, and access controls within the PACS/RIS. | Principle of least privilege, audit trails for access, integration with Active Directory/LDAP. |
Project Phases
- Phase 1: Discovery and Planning
- Phase 2: System Design and Configuration
- Phase 3: Data Migration
- Phase 4: Integration Development and Testing
- Phase 5: User Acceptance Testing (UAT)
- Phase 6: Deployment and Go-Live
- Phase 7: Post-Go-Live Support and Optimization
Service Level Agreement For Pacs/ris Migration & Integration
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the PACS/RIS migration and integration services provided by [Your Company Name] to [Client Name]. This agreement is effective as of [Start Date] and shall remain in effect until [End Date], or as otherwise specified in the Master Service Agreement.
| Service Component | Response Time (Business Hours) | Resolution Target (Business Hours) | Uptime Guarantee |
|---|---|---|---|
| Critical System Failure (PACS/RIS Unavailability) | 15 minutes | 4 hours | 99.9% (monthly) |
| High Priority Issue (Major Functionality Impaired, e.g., image acquisition or viewing) | 1 hour | 8 business hours | 99.9% (monthly) |
| Medium Priority Issue (Minor functionality impaired, workflow disruption) | 2 business hours | 24 business hours | 99.9% (monthly) |
| Low Priority Issue (General questions, feature requests, minor bugs) | 4 business hours | 48 business hours | 99.9% (monthly) |
| Data Migration Progress & Status Updates | 24 business hours (for scheduled reports) | N/A | N/A |
| Integration Testing & Validation | As per project timeline | As per project timeline | N/A |
Scope of Services
- Migration of existing medical imaging data from the legacy PACS to the new PACS.
- Integration of the new PACS with the existing RIS.
- Configuration and deployment of the new PACS/RIS system.
- User training and support during and post-migration.
- Ongoing maintenance and support of the integrated PACS/RIS system.
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