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PSA Oxygen Plant Preventive Maintenance Service in Rwanda
Engineering Excellence & Technical Support
PSA Oxygen Plant Preventive Maintenance Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Proactive Uptime Guarantee
Leveraging advanced diagnostic tools and predictive analytics, our preventive maintenance program identifies and addresses potential issues before they impact your PSA Oxygen Plant's operation, ensuring maximum uptime and uninterrupted oxygen supply crucial for healthcare and industrial needs in Rwanda.
Optimized Performance & Efficiency
Our certified technicians conduct rigorous inspections, calibration, and component replacements specifically designed for PSA technology. This meticulous approach guarantees your oxygen plant operates at peak efficiency, reducing energy consumption and operational costs, a vital advantage for Rwandan businesses.
Extended Equipment Lifespan & Safety Compliance
Regular, manufacturer-recommended preventive maintenance safeguards your PSA Oxygen Plant against premature wear and tear. This not only extends its operational lifespan significantly but also ensures unwavering adherence to Rwandan safety regulations and international standards, providing peace of mind and a secure working environment.
What Is Psa Oxygen Plant Preventive Maintenance Service In Rwanda?
PSA (Pressure Swing Adsorption) Oxygen Plants are critical infrastructure for medical facilities, industrial processes, and other applications requiring a reliable supply of medical or industrial-grade oxygen. Preventive Maintenance (PM) Service for these plants in Rwanda refers to a structured, proactive approach to maintaining the operational integrity, efficiency, and safety of PSA oxygen generation systems. This service aims to identify and rectify potential issues before they lead to component failure, unscheduled downtime, or compromised oxygen purity. It is a critical component of ensuring the continuous availability and quality of oxygen, particularly vital in healthcare settings where patient well-being is paramount.
The service involves a comprehensive series of inspections, tests, cleaning procedures, lubrication, adjustments, and component replacements based on manufacturer recommendations, operational hours, and observed performance metrics. The overarching goal is to minimize the risk of failure, extend the lifespan of the equipment, optimize energy consumption, and maintain compliance with relevant safety and quality standards.
| Who Needs PSA Oxygen Plant Preventive Maintenance? | Typical Use Cases in Rwanda |
|---|---|
| Healthcare Facilities: Hospitals, clinics, and health centers relying on on-site oxygen generation for patient care (surgical procedures, respiratory support, emergency services). | Medical Oxygen Supply: Ensuring a continuous and pure supply of medical-grade oxygen for patient treatment and life support. Emergency Preparedness: Maintaining operational readiness of oxygen plants to address surges in demand during health crises or natural disasters. Cost-Effectiveness: Reducing reliance on expensive and logistically challenging bottled oxygen supplies. |
| Industrial Operations: Manufacturing plants, welding and cutting facilities, and other industrial applications that utilize oxygen as a process gas. | Industrial Processes: Supplying oxygen for combustion enhancement in furnaces, metal cutting and welding, and chemical oxidation processes. Quality Control: Maintaining consistent oxygen purity for critical industrial applications where variations can impact product quality or safety. Operational Efficiency: Minimizing downtime and optimizing energy consumption of oxygen generation equipment. |
| Research & Development Laboratories: Institutions requiring a controlled atmosphere or specific gas mixtures. | Laboratory Applications: Providing a stable oxygen supply for experiments, gas chromatography, or other analytical processes. Safety Compliance: Ensuring that gas supply systems meet laboratory safety standards. |
| Remote Communities & Disaster Relief Organizations: Entities operating in areas with limited access to traditional oxygen supply chains. | Access to Essential Oxygen: Providing a self-sufficient oxygen source in underserved regions. Disaster Response: Deploying and maintaining oxygen generation units in emergency situations where infrastructure is compromised. |
Key Components of PSA Oxygen Plant Preventive Maintenance Service
- Systematic Inspections: Thorough visual examination of all plant components, including adsorbent beds, compressors, dryers, filtration systems, valves, piping, and control panels, to detect signs of wear, corrosion, leaks, or damage.
- Performance Monitoring & Testing: Verification of key operational parameters such as oxygen purity, flow rate, pressure, dew point, and adsorbent bed cycling times against design specifications. This includes sampling and analysis of generated oxygen.
- Component Servicing & Calibration: Regular maintenance of critical components like air compressors (oil changes, filter replacement), air dryers (desiccant checks/replacement, refrigeration circuit checks), and oxygen filters (cleaning/replacement). Calibration of sensors and control instruments is essential for accurate operation.
- Adsorbent Bed Management: Monitoring the condition and performance of the molecular sieve (adsorbent material). This may involve checking for pressure drop, signs of degradation, or potential regeneration issues. Depending on the sieve type and operating conditions, periodic replacement may be recommended.
- Lubrication & Cleaning: Application of appropriate lubricants to moving parts of compressors and other mechanical systems, as well as thorough cleaning of heat exchangers, air intakes, and other areas prone to dust and debris accumulation.
- Safety System Checks: Verification and testing of all safety interlocks, pressure relief valves, emergency shut-off systems, and alarm functionalities to ensure proper operation in case of abnormal conditions.
- Electrical & Control System Checks: Inspection of wiring, connections, control panels, and programmable logic controllers (PLCs) for any signs of damage, loose connections, or malfunctions. Software updates and parameter verification may be included.
- Documentation & Reporting: Meticulous record-keeping of all maintenance activities, including dates, actions performed, parts replaced, test results, and any identified recommendations for further action. This documentation is crucial for tracking maintenance history and planning future interventions.
Who Needs Psa Oxygen Plant Preventive Maintenance Service In Rwanda?
Preventive maintenance (PM) for PSA (Pressure Swing Adsorption) oxygen plants is crucial for ensuring continuous, reliable, and efficient medical oxygen supply. In Rwanda, several entities rely heavily on these plants and would significantly benefit from specialized PM services.
| Customer Type | Primary Need for PM | Key Departments Involved |
|---|---|---|
| Hospitals (Public & Private) | Ensuring continuous supply for patient care, minimizing downtime, maintaining oxygen purity. | Biomedical Engineering, Medical Gas Services, Facility Management, Nursing Units. |
| District Health Centers & Rural Clinics | Reliable oxygen for remote areas, preventing stock-outs, extending equipment lifespan. | Clinic Administrators, Health Technicians, Local Health Officials. |
| Ministry of Health (Rwanda Biomedical Centre - RBC) | National oxygen strategy implementation, ensuring consistent availability across the country, regulatory compliance. | Oxygen Program Unit, Procurement, Logistics, Infrastructure Development. |
| NGOs (e.g., Partners In Health, Doctors Without Borders) | Sustaining their healthcare projects, ensuring operational efficiency of supported facilities, accountability to donors. | Operations Managers, Technical Advisors, Project Coordinators. |
| Oxygen Plant Manufacturers/Suppliers (Local or International with Rwandan presence) | Fulfilling warranty obligations, offering after-sales service contracts, ensuring customer satisfaction. | Service Department, Technical Support, Field Engineers. |
Target Customers and Departments for PSA Oxygen Plant Preventive Maintenance in Rwanda:
- {"title":"Healthcare Facilities","departments":["Medical Gas Department","Engineering and Maintenance Department","Biomedical Engineering","Infection Prevention and Control"],"description":"Hospitals, health centers, and clinics are the primary consumers of medical oxygen. Regular PM ensures their oxygen generators function optimally, preventing life-threatening shortages."}
- {"title":"Government Health Agencies","departments":["Healthcare Infrastructure Department","Procurement and Logistics Department","Public Health Programs","Emergency Preparedness and Response Unit"],"description":"Ministry of Health and its affiliated organizations that oversee healthcare infrastructure and oxygen supply chain management. PM services contribute to national health security."}
- {"title":"Non-Governmental Organizations (NGOs) and International Aid Organizations","departments":["Program Management","Logistics and Operations","Technical Support","Monitoring and Evaluation"],"description":"Organizations involved in providing healthcare services or supporting the Rwandan health sector, often operating or managing oxygen plants. PM ensures their projects' sustainability."}
- {"title":"Industrial and Research Facilities (where applicable)","departments":["Operations","Maintenance","Quality Control","Research and Development"],"description":"While primarily medical, some industrial or research facilities might use PSA technology for specific gas needs, requiring specialized maintenance for their oxygen generation systems."}
- {"title":"Educational Institutions (with medical training programs)","departments":["Medical School Administration","Technical Services","Campus Maintenance"],"description":"Universities and training colleges with medical or nursing programs that may have on-site oxygen generation facilities for training purposes."}
Psa Oxygen Plant Preventive Maintenance Service Process In Rwanda
This document outlines the standard workflow for Preventive Maintenance (PM) services for PSA Oxygen Plants in Rwanda. The process ensures optimal performance, longevity, and safety of the equipment through scheduled inspections and maintenance activities.
| Stage | Description | Key Activities | Responsible Party | Deliverables/Outputs | Typical Timeline |
|---|---|---|---|---|---|
| Inquiry & Initial Assessment | The client (oxygen plant owner/operator) contacts the service provider to request PM services. This stage involves understanding the client's needs and the specific plant's history and current status. | Receive and acknowledge inquiry, gather basic plant information (model, age, operating hours), discuss maintenance history, understand specific concerns. | Client, Service Provider Sales/Technical Support | Initial understanding of scope, client contact details. | 1-2 business days |
| Proposal & Quotation | Based on the initial assessment, the service provider develops a detailed proposal outlining the scope of work, methodology, schedule, and cost. | Conduct site visit (if necessary for complex assessments), define PM checklist, estimate labor and parts, prepare detailed proposal and quotation. | Service Provider Technical Team, Sales Department | Detailed PM proposal, itemized quotation, proposed schedule. | 3-5 business days |
| Service Agreement & Scheduling | Upon acceptance of the proposal, a formal service agreement is signed, and a definitive schedule is agreed upon. | Negotiate terms and conditions, sign service agreement/contract, confirm dates and times for on-site service, coordinate access and logistics. | Client, Service Provider Management | Signed service agreement, confirmed maintenance schedule. | 1-3 business days |
| Pre-Service Preparation | The service provider prepares all necessary resources, including skilled technicians, spare parts, tools, and safety equipment. | Mobilize technicians, procure required genuine spare parts (filters, adsorbents, valves, etc.), gather specialized tools and testing equipment, pre-brief the technical team on the specific plant. | Service Provider Operations/Logistics Team | Ready-to-deploy technical team, necessary spare parts and equipment. | Variable (depends on parts availability and technician scheduling) |
| On-Site Execution of PM Tasks | The qualified technicians perform the scheduled preventive maintenance activities on the oxygen plant. | Safety briefing, inspection of all critical components (compressors, PSA vessels, valves, sensors, control system), cleaning, lubrication, filter replacement, adsorbent bed inspection/replacement, calibration of instruments, functional testing, leak detection, performance verification. | Service Provider Technical Team | Completed PM checklist, serviced equipment. | 1-3 days per plant (depending on size and scope) |
| Post-Service Reporting & Recommendations | A comprehensive report detailing the performed maintenance, findings, and any recommendations for future actions is provided to the client. | Document all performed tasks, record readings and parameters, identify any anomalies or potential issues, provide a detailed report with photos, list recommended corrective actions or upgrades, explain findings to the client. | Service Provider Technical Team, Project Manager | Detailed PM report, list of recommendations, updated equipment logbook. | 1-2 business days after service completion |
| Follow-up & Performance Monitoring | The service provider may follow up to ensure the plant is operating as expected and to address any immediate concerns arising from the maintenance. | Receive client feedback, monitor plant performance remotely (if applicable), schedule follow-up checks if recommended, provide ongoing technical support. | Service Provider Customer Support, Technical Team | Client satisfaction, optimized plant performance, future maintenance planning. | Ongoing |
Key Stages of PSA Oxygen Plant Preventive Maintenance Service Process
- Inquiry & Initial Assessment
- Proposal & Quotation
- Service Agreement & Scheduling
- Pre-Service Preparation
- On-Site Execution of PM Tasks
- Post-Service Reporting & Recommendations
- Follow-up & Performance Monitoring
Psa Oxygen Plant Preventive Maintenance Service Cost In Rwanda
Maintaining the optimal performance and longevity of PSA (Pressure Swing Adsorption) oxygen plants is crucial, especially in Rwanda where reliable medical oxygen supply is paramount. Preventive maintenance (PM) services are designed to identify and address potential issues before they lead to breakdowns, minimizing downtime and costly emergency repairs. The cost of these services in Rwanda is influenced by several factors, leading to a range of pricing.
Key Pricing Factors for PSA Oxygen Plant Preventive Maintenance in Rwanda:
- Plant Size and Capacity (Oxygen Output): Larger plants with higher oxygen output require more extensive checks, potentially more specialized parts, and a longer service duration, thus increasing the overall cost.
- Complexity of the PSA System: The number of adsorber vessels, the type of valves and control systems, and the sophistication of the instrumentation all contribute to the complexity of the maintenance required. More complex systems generally command higher service fees.
- Frequency of Maintenance: Routine scheduled maintenance (e.g., quarterly, semi-annually, annually) is typically more cost-effective than ad-hoc or emergency service calls. Service contracts often offer discounted rates for regular, planned interventions.
- Scope of Services: A basic PM service might include filter changes and basic system checks, while a comprehensive service could involve detailed system diagnostics, calibration of sensors, oil analysis, replacement of wear-and-tear parts, and performance testing. The more comprehensive the scope, the higher the cost.
- Availability of Spare Parts and Consumables: The cost of specialized filters, adsorbents (like zeolites), seals, and other consumables can vary. The ease of sourcing these parts in Rwanda also plays a role. If parts need to be imported, this can add to the cost and lead time.
- Technician Expertise and Travel: The qualifications and experience of the maintenance technicians are critical. Highly skilled technicians, especially those with specific training on the plant's model, may command higher rates. Travel costs to the plant's location within Rwanda, especially to remote areas, will also be factored into the overall price.
- Service Provider Reputation and Overhead: Established service providers with a proven track record and robust infrastructure may have higher pricing due to their operational overheads, but often offer greater reliability and guaranteed service quality.
- Warranty Status of the Plant: If the plant is still under warranty, the manufacturer might offer PM services as part of the package or at a subsidized rate. Post-warranty maintenance will typically be at standard commercial rates.
Estimated Pricing Ranges in Rwandan Francs (RWF):
It's important to note that these are estimated ranges and actual quotes will vary significantly based on the specific factors mentioned above. For an accurate quote, it is always recommended to contact multiple service providers with detailed specifications of your PSA oxygen plant and required maintenance scope.
- Small to Medium-Sized PSA Plants (e.g., < 10 Nm³/hr capacity):
* **Basic Quarterly PM:** RWF 500,000 - RWF 1,200,000
* **Comprehensive Annual PM:** RWF 1,500,000 - RWF 3,000,000
- Larger PSA Plants (e.g., > 10 Nm³/hr capacity):
* **Basic Quarterly PM:** RWF 800,000 - RWF 2,000,000
* **Comprehensive Annual PM:** RWF 2,500,000 - RWF 6,000,000+
Additional Costs to Consider:
- Cost of Spare Parts & Consumables: This is often quoted separately or itemized. For example, a full adsorbent bed replacement can cost several million RWF.
- Emergency Call-out Fees: Significantly higher than routine PM.
- Extended Service Contracts: May offer bulk discounts or bundled services.
| Plant Size Category | Service Type | Estimated Cost Range (RWF) |
|---|---|---|
| Small to Medium (< 10 Nm³/hr) | Basic Quarterly PM | 500,000 - 1,200,000 |
| Small to Medium (< 10 Nm³/hr) | Comprehensive Annual PM | 1,500,000 - 3,000,000 |
| Larger (> 10 Nm³/hr) | Basic Quarterly PM | 800,000 - 2,000,000 |
| Larger (> 10 Nm³/hr) | Comprehensive Annual PM | 2,500,000 - 6,000,000+ |
Factors Influencing PSA Oxygen Plant Preventive Maintenance Costs in Rwanda
- Plant Size and Capacity
- System Complexity
- Maintenance Frequency
- Scope of Services
- Spare Parts and Consumables Availability
- Technician Expertise and Travel
- Service Provider Reputation
- Warranty Status
Affordable Psa Oxygen Plant Preventive Maintenance Service Options
Maintaining a reliable PSA (Pressure Swing Adsorption) oxygen plant is crucial for continuous operation, especially in healthcare and industrial settings. Preventive maintenance (PM) is a proactive approach to minimize unexpected downtime, extend equipment lifespan, and ensure optimal performance. This document outlines affordable PSA oxygen plant preventive maintenance service options, focusing on value bundles and cost-saving strategies. By investing in strategic PM, organizations can avoid costly emergency repairs and disruptions, ensuring a consistent supply of medical or industrial grade oxygen.
| Service Option | Description | Value Proposition | Cost-Saving Strategies |
|---|---|---|---|
| Basic PM Package | Covers routine inspections, filter replacements, and basic operational checks. | Ensures core functionality and prevents minor issues from escalating. Ideal for plants with lower operating hours or less critical applications. | Lower upfront cost. Can be scheduled during off-peak hours to minimize operational disruption. Focuses on essential wear-and-tear components. |
| Comprehensive PM Package | Includes Basic PM plus valve servicing, sensor calibration, and more in-depth system diagnostics. | Addresses a wider range of potential failure points, improving reliability and extending component life. Suitable for plants with moderate to high operating hours. | Bundled pricing often offers a discount compared to individual services. Identifies potential issues early, preventing more expensive repairs. Reduced risk of unplanned downtime. |
| Premium PM & Performance Optimization | Encompasses Comprehensive PM plus advanced performance analysis, adsorbent health checks, and minor part replacements based on predictive data. | Maximizes plant efficiency, ensures peak oxygen purity and flow rates, and extends the lifespan of critical components like the adsorbent beds. Best for critical applications and high-utilization plants. | Proactive replacement of parts based on condition monitoring can be more cost-effective than reactive repairs. Optimized performance leads to energy savings. Extended equipment lifespan significantly reduces capital expenditure over time. Dedicated technical support. |
| On-Demand Service & Emergency Support | Available for unscheduled maintenance, repairs, or urgent issues. | Provides rapid response to minimize downtime during critical events. | While per-incident costs can be higher, having a pre-established service contract can offer preferential response times and potentially discounted labor rates for contracted clients. Understanding common failure modes can lead to stocking critical spares, reducing repair time. |
Key Components of PSA Oxygen Plant Preventive Maintenance
- Regular inspections of compressors, dryers, and adsorbers.
- Filter replacement and cleaning (air intake, coalescing, particulate).
- Valve inspection, lubrication, and testing.
- Sensor calibration and verification (pressure, oxygen concentration, temperature).
- Analysis of adsorbent material for degradation or contamination.
- Leak detection and repair.
- Electrical connection checks and tightening.
- Performance monitoring and data logging.
- Software updates and system diagnostics.
Verified Providers In Rwanda
In Rwanda's evolving healthcare landscape, identifying truly verified providers is paramount for ensuring quality and trustworthy medical services. Franance Health stands out as a leading platform, meticulously vetting and credentialing healthcare professionals and institutions. This commitment to verification not only safeguards patients but also elevates the standard of care across the nation. Understanding Franance Health's credentials and the rigorous processes they employ illuminates why they represent the best choice for anyone seeking reliable healthcare in Rwanda.
| Credential Type | Verification Standard | Provider Benefit | Patient Assurance |
|---|---|---|---|
| Medical Licenses & Certifications | Authenticity confirmed with Rwandan Ministry of Health & relevant professional bodies | Legitimacy and recognized expertise | Confidence in professional qualifications |
| Professional Experience & Specialization | Verified through documented work history, references, and peer reviews | Demonstrated practical skills and focused expertise | Access to specialists for specific health needs |
| Ethical Conduct & Patient Feedback | Background checks and aggregated patient reviews analyzed | Adherence to professional ethics and patient-centered care | Trustworthy and respectful treatment |
| Facility Accreditation (for institutions) | Compliance with Rwandan healthcare facility regulations and quality benchmarks | Safe and well-equipped medical environments | Secure and professional healthcare settings |
Why Franance Health Credentials Matter
- Rigorous Vetting Process: Franance Health implements a multi-stage verification system that scrutinizes the qualifications, licenses, and professional history of every provider.
- Commitment to Quality Standards: Beyond basic credentials, they assess adherence to international best practices in healthcare delivery, patient safety, and ethical conduct.
- Transparency and Trust: Verified providers on Franance Health offer a level of transparency that fosters trust and empowers patients to make informed decisions.
- Accessibility to Top-Tier Care: By connecting users with credentialed professionals, Franance Health ensures access to skilled and reputable healthcare practitioners.
- Continuous Monitoring: The verification process is not a one-time event; Franance Health engages in ongoing monitoring to ensure providers maintain their high standards.
Scope Of Work For Psa Oxygen Plant Preventive Maintenance Service
This Scope of Work (SOW) outlines the requirements for preventive maintenance services for a PSA (Pressure Swing Adsorption) Oxygen Plant. The objective is to ensure the optimal performance, reliability, and safety of the oxygen generation system through scheduled inspections, servicing, and minor repairs. This SOW details the technical deliverables and standard specifications expected from the service provider.
| Activity | Description | Frequency | Standard Specifications/Deliverables |
|---|---|---|---|
| Scheduled Inspections | Visual inspection of all plant components including compressors, dryers, PSA beds, valves, piping, and electrical systems. | Quarterly | Detailed inspection report including visual findings, identified potential issues, and recommendations for corrective actions. Photographic evidence of key findings. |
| Compressor Servicing | Check oil levels, inspect belts, clean air intake filters, check for vibrations and unusual noises. Lubricate moving parts as per manufacturer's recommendations. | Quarterly | Compressor performance data (pressure, temperature, flow rate) before and after service. Oil sample analysis report. Lubrication log. Report on any identified wear or damage. |
| Dryer Maintenance | Inspect desiccant material for degradation, check regeneration cycles, verify dew point readings. | Quarterly | Dew point readings at inlet and outlet of dryer. Report on desiccant condition and estimated remaining lifespan. Verification of heater/cooler functionality if applicable. |
| PSA Bed Servicing | Inspect zeolite/activated carbon beds for signs of channeling or fouling. Check valve operation and seal integrity. | Bi-annual | Oxygen purity readings before and after servicing. Report on bed condition, valve seal effectiveness, and any required media replacement. Functional test of all PSA valves. |
| Filter Replacements | Replace air intake filters, coalescing filters, and particulate filters as per manufacturer's schedule or condition. | As per Manufacturer's Schedule/Condition (e.g., Quarterly, Bi-annual) | Record of replaced filter part numbers and serial numbers. Disposal of old filters according to environmental regulations. Verification of new filter installation. |
| Instrument Calibration | Calibrate pressure gauges, temperature sensors, flow meters, oxygen analyzers, and dew point analyzers. | Bi-annual | Calibration certificates for each instrument indicating 'as found' and 'as left' readings. Traceability to national/international standards. Log of calibration adjustments. |
| Performance Testing | Measure oxygen output purity, flow rate, and pressure under normal operating conditions. Monitor energy consumption. | Bi-annual | Performance test report detailing actual vs. design parameters. Recommendations for optimization to improve efficiency and product quality. Trend analysis of performance data. |
| Minor Repairs & Adjustments | Tighten loose connections, replace worn seals or gaskets, adjust valve settings, address minor leaks. | As needed during scheduled maintenance | Detailed log of all repairs and adjustments performed, including parts used and time spent. Verification of leak-free operation post-repair. |
| Safety Checks | Verify proper functioning of safety relief valves, emergency shutdown systems, and interlocks. Inspect electrical connections for safety. | Quarterly | Safety checklist completed and signed. Report on any identified safety hazards and corrective actions taken. Verification of compliance with relevant safety regulations. |
| Documentation & Reporting | Maintain a comprehensive log of all maintenance activities, including dates, technicians, tasks performed, parts used, and observations. | Continuous/End of Service | Comprehensive maintenance report summarizing all activities, findings, recommendations, and performance data. Digital and/or hard copy submission as per agreement. |
Key Service Areas
- Scheduled Inspections and Diagnostics
- Component Servicing and Lubrication
- Filter Replacements
- Calibration of Instruments
- Performance Testing and Optimization
- Minor Repairs and Adjustments
- Safety Checks and Compliance
- Documentation and Reporting
Service Level Agreement For Psa Oxygen Plant Preventive Maintenance Service
This Service Level Agreement (SLA) outlines the terms and conditions for the preventive maintenance services provided by [Your Company Name] to [Client Company Name] for the PSA Oxygen Plant located at [Plant Location]. This SLA defines the expected response times for critical issues and the guaranteed uptime for the oxygen generation system.
| Service Level | Response Time Target | Uptime Guarantee | Notes/Applicability |
|---|---|---|---|
| Critical Failure | 2 hours (from notification) | 99.5% (monthly average) | Applies to events where oxygen production is completely halted or purity is compromised below acceptable levels. Resolution time target for critical failures is 12 hours. Extended downtime beyond 12 hours for critical failures will be addressed with service credits as per Appendix A. |
| Major Issue | 4 business hours (from notification) | N/A (Focus on performance restoration) | Applies to issues significantly affecting performance but not causing a complete shutdown or purity violation. Resolution aims for full restoration within 24 business hours. |
| Minor Issue | 8 business hours (from notification) | N/A (Focus on scheduled resolution) | Applies to non-critical issues identified during operation or PM. Resolution will be scheduled at the earliest mutually convenient time, typically within 3 business days. |
| Preventive Maintenance | As per Scheduled Plan | N/A (Essential for uptime) | Scheduled PM activities will be conducted quarterly, with advance notice of at least 7 days provided to the client. PM activities are crucial for meeting uptime guarantees. |
Key Definitions
- PSA Oxygen Plant: The Pressure Swing Adsorption oxygen generation system installed at the client's facility.
- Preventive Maintenance (PM): Scheduled maintenance activities designed to prevent equipment failure and ensure optimal performance.
- Critical Failure: An event that causes the PSA Oxygen Plant to cease oxygen production, or to produce oxygen below the guaranteed purity levels, posing an immediate risk to patient care or operational continuity.
- Major Issue: A problem that significantly degrades the performance of the PSA Oxygen Plant but does not result in a complete cessation of production or production below guaranteed purity.
- Minor Issue: A problem that does not significantly impact the performance or output of the PSA Oxygen Plant, but requires attention.
- Response Time: The maximum time allowed for a qualified technician to acknowledge and begin working on a reported issue.
- Resolution Time: The maximum time allowed to restore the PSA Oxygen Plant to its normal operating condition after a Critical Failure.
- Uptime Guarantee: The minimum percentage of time the PSA Oxygen Plant is expected to be operational and producing oxygen within specified parameters.
In-Depth Guidance
Frequently Asked Questions
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