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Medical Gas Outlet Installation Service (BS/Schrader) in Rwanda
Engineering Excellence & Technical Support
Medical Gas Outlet Installation Service (BS/Schrader) High-standard technical execution following OEM protocols and local regulatory frameworks.
Certified BS/Schrader Installation
Our technicians are certified in the installation and maintenance of BS/Schrader medical gas outlets, ensuring compliance with international standards and patient safety protocols specific to Rwanda's healthcare infrastructure.
Rigorous Quality Assurance
We implement a multi-stage quality assurance process for every BS/Schrader outlet installation, including pressure testing, leak detection, and functional verification, guaranteeing reliable and safe medical gas delivery in Rwandan healthcare facilities.
Local Regulatory Compliance
Leveraging deep understanding of Rwanda's Ministry of Health regulations and local building codes, our BS/Schrader installation services ensure seamless integration with existing hospital systems and adherence to all national healthcare infrastructure requirements.
What Is Medical Gas Outlet Installation Service (Bs/schrader) In Rwanda?
Medical Gas Outlet Installation Service (BS/Schrader) in Rwanda refers to the specialized provision of installing and commissioning medical gas outlets, specifically conforming to British Standard (BS) and Schrader valve configurations, within healthcare facilities. This service is critical for ensuring the safe and reliable delivery of essential medical gases such as oxygen, medical air, nitrous oxide, and vacuum to patient care areas. It encompasses the complete process from initial site assessment and design integration to the physical installation of outlets, pressure testing, leak detection, and final certification. The BS and Schrader standards are widely adopted for their safety features, including keyed connections to prevent incorrect gas supply and positive shut-off mechanisms. This installation service is integral to the construction and renovation of any medical facility, from large hospitals to smaller clinics, and requires adherence to stringent safety protocols and relevant Rwandan healthcare infrastructure regulations.
| Service Component | Description | Importance/Benefit |
|---|---|---|
| Initial Design and Layout | Determining the precise location and quantity of each gas outlet type (e.g., oxygen, medical air) based on patient bed count, specialty areas (e.g., ICU, OR), and future expansion plans. | Ensures efficient and accessible gas delivery at the point of care, minimizing delays during emergencies and optimizing workflow for medical staff. |
| Outlet Mounting and Connection | Physically attaching the BS/Schrader outlets to wall, ceiling, or bed head units and connecting them to the main medical gas distribution network using appropriate materials and techniques. | Guarantees secure and stable access to medical gases, preventing accidental disconnection or damage to the system. |
| Pressure and Flow Verification | Utilizing calibrated manometers and flow meters to confirm that each outlet delivers the specified gas at the correct pressure and flow rate for its intended application. | Crucial for patient safety, ensuring that the correct gas is delivered at a therapeutic level without over- or under-delivery, which could be harmful. |
| Leak Integrity Testing | Employing sensitive leak detection equipment to identify and seal any minute leaks in the outlet, connector, or connecting pipework. | Prevents wastage of valuable medical gases, maintains system efficiency, and mitigates the risk of contamination or inert gas dilution. |
| Final System Commissioning and Handover | A comprehensive process involving flushing, purging, testing, and final approval of the entire medical gas outlet installation, followed by handover to the facility management. | Confirms the system's readiness for use, adherence to all standards and regulations, and provides a traceable record for future maintenance and auditing. |
Key Aspects of Medical Gas Outlet Installation Service (BS/Schrader) in Rwanda
- Site Assessment and Planning: Evaluating the existing infrastructure, determining optimal outlet locations based on patient care workflows and clinical needs, and ensuring compliance with local building codes and medical gas system design standards.
- Outlet Selection and Procurement: Specifying and sourcing appropriate BS and Schrader-compatible medical gas outlets, ensuring they meet the required flow rates, pressure ratings, and medical gas purity standards.
- Installation of Outlets and Piping: Physically mounting the medical gas outlets to wall plates or consoles, connecting them to the main medical gas pipeline system via appropriate tubing and fittings, and ensuring secure and leak-proof connections.
- Pressure Testing and Leak Detection: Conducting rigorous pressure tests on the installed outlets and associated piping to verify system integrity and identify any potential leaks using specialized detection equipment.
- Purging and Commissioning: Purging the medical gas lines to remove any contaminants and then commissioning the outlets to ensure they function correctly and deliver the intended medical gas at the specified pressure and flow.
- Certification and Documentation: Providing formal certification of the installed medical gas outlets and associated system, including detailed schematics, test results, and maintenance recommendations, as per Rwandan healthcare regulations.
- Integration with Medical Gas Supply Systems: Ensuring seamless integration of the installed outlets with the central medical gas supply (e.g., medical gas pipeline, bulk supply systems, or manifolds).
Who Needs Medical Gas Outlet Installation Service (Bs/schrader) In Rwanda?
Installing and maintaining medical gas outlet systems (specifically BS/Schrader fittings) is crucial for the safe and efficient operation of healthcare facilities. In Rwanda, the need for this specialized service spans various types of healthcare providers and their critical departments.
| Department | Primary Medical Gases Utilized | Reason for BS/Schrader Outlet Installation |
|---|---|---|
| Operating Rooms (ORs) | Oxygen, Medical Air, Nitrous Oxide, Vacuum | Essential for anesthesia, ventilation, and patient monitoring during surgical procedures. BS/Schrader ensures quick and secure connection/disconnection of gas supplies. |
| Intensive Care Units (ICUs) / Critical Care Units (CCUs) | Oxygen, Medical Air, sometimes Nitrogen | Vital for life support, mechanical ventilation, and respiratory support for critically ill patients. |
| Emergency Departments (ERs) | Oxygen, Medical Air | Immediate need for oxygen therapy and resuscitation in emergency situations. |
| Recovery Rooms / Post-Anesthesia Care Units (PACUs) | Oxygen | Continued oxygen support for patients recovering from anesthesia. |
| General Wards / Patient Rooms | Oxygen | Routine oxygen therapy for patients with respiratory conditions or requiring supplemental oxygen. |
| Maternity Wards / Neonatal Intensive Care Units (NICUs) | Oxygen, Medical Air | Critical for the respiratory support of newborns and premature infants. |
| Pulmonary Function Laboratories | Medical Air, sometimes other calibration gases | Used for diagnostic testing of lung function. |
| Dental Clinics (some) | Nitrous Oxide (for sedation) | Used for conscious sedation during dental procedures. |
| Ambulances and Mobile Medical Units | Oxygen | On-board medical gas supply for emergency transport and pre-hospital care. BS/Schrader fittings are common for standardization and safety. |
Target Customers and Departments in Rwanda for Medical Gas Outlet Installation Service (BS/Schrader)
- {"title":"Hospitals (Public and Private)","description":"The primary consumers of medical gas outlet installation and maintenance services. This includes all sizes of hospitals, from large national referral centers to smaller district and private hospitals."}
- {"title":"Specialized Clinics and Treatment Centers","description":"Facilities focusing on specific areas like intensive care, surgery, or emergency medicine will have a high demand for reliable medical gas supply."}
- {"title":"Rehabilitation Centers","description":"Some rehabilitation programs may utilize medical gases for therapeutic purposes."}
- {"title":"Diagnostic Imaging Centers","description":"While not directly using medical gases for patient treatment, some imaging equipment might be indirectly supported by facility-wide gas systems."}
- {"title":"Government Health Ministries and Regulatory Bodies","description":"These entities are responsible for setting standards, ensuring compliance, and overseeing the quality of healthcare infrastructure, including medical gas systems."}
- {"title":"Medical Equipment Suppliers and Installers","description":"Companies that supply and install medical equipment often require expert medical gas outlet services as part of their package or as a prerequisite for equipment functionality."}
- {"title":"Construction and Renovation Companies","description":"During the building or refurbishment of healthcare facilities, specialized medical gas outlet installation is a critical component."}
Medical Gas Outlet Installation Service (Bs/schrader) Process In Rwanda
This document outlines the typical workflow for the installation service of BS/Schrader medical gas outlets in Rwanda, from the initial inquiry to the final execution and handover. The process is designed to ensure compliance with relevant standards, client satisfaction, and the safe and efficient operation of medical gas systems. The BS/Schrader system is a common standard used for medical gas outlets.
| Phase | Step | Description | Key Activities | Deliverables/Outcomes | Responsible Parties |
|---|---|---|---|---|---|
| 1. Inquiry & Initial Assessment | 1.1 Client Inquiry | The process begins with a potential client (e.g., hospital, clinic) expressing interest in installing or replacing BS/Schrader medical gas outlets. | Receive and acknowledge the inquiry. Understand the basic scope of work (e.g., number of outlets, location). | Confirmation of inquiry receipt. Preliminary understanding of project needs. | Client, Service Provider |
| 2. Site Survey & Requirements Gathering | 2.1 Site Visit | A thorough assessment of the existing or planned installation site is conducted. | Detailed site inspection. Assess existing infrastructure (piping, wall types). Identify specific outlet locations. Measure and document requirements. Discuss client preferences and specific gas types. | Detailed site survey report. Documented outlet locations and specifications. Understanding of technical constraints. | Service Provider Team (Technician, Project Manager), Client Representatives |
| 3. Proposal & Quotation | 3.1 Technical Proposal | Based on the site survey, a comprehensive proposal detailing the scope, materials, and methodology is prepared. | Develop technical specifications. Select appropriate BS/Schrader outlet models. Estimate material quantities. Outline installation methodology. Address safety protocols. Provide a project timeline. | Formal technical proposal. Bill of Quantities (BoQ). Installation plan. | Service Provider Team (Technical Lead, Project Manager) |
| 3.2 Commercial Quotation | A cost breakdown for the proposed services and materials is generated. | Calculate material costs. Estimate labor costs. Include any applicable taxes and overheads. Present a clear and detailed quotation. | Formal quotation document. | Service Provider Team (Sales/Estimating) | |
| 4. Agreement & Contract | 4.1 Negotiation & Agreement | The client reviews the proposal and quotation, and negotiations may occur. | Discuss and clarify proposal details. Address client concerns. Finalize scope and pricing. | Mutual agreement on project scope, timeline, and cost. | Client, Service Provider |
| 4.2 Contract Signing | A formal contract is drafted and signed by both parties. | Prepare contract document. Include terms and conditions, payment schedule, warranty information, and service level agreements. | Signed Service Agreement/Contract. | Client, Service Provider Legal/Management | |
| 5. Pre-Installation Preparations | 5.1 Material Procurement | All necessary BS/Schrader medical gas outlets, fittings, tubing, and related accessories are procured. | Order materials from approved suppliers. Ensure compliance with quality standards. Arrange for delivery to the site. | Acquired and on-site materials. | Service Provider Procurement Team |
| 5.2 Site Preparation | The installation area is prepared to minimize disruption and ensure safety. | Clear the installation area. Protect existing surfaces. Set up necessary safety equipment. Communicate with facility management about potential disruptions. | Site ready for installation. | Service Provider Installation Team | |
| 6. Installation Execution | 6.1 Outlet Mounting & Connection | The BS/Schrader outlets are physically installed and connected to the medical gas pipeline system. | Precisely mount outlets at designated locations. Connect outlets to the main gas lines using appropriate fittings and techniques. Ensure proper sealing and pressure integrity. | Installed medical gas outlets. | Service Provider Certified Technicians |
| 6.2 Gas Line Integrity Check | Initial checks are performed to ensure the newly connected lines are secure. | Visual inspection of all connections. Perform basic leak detection tests on new connections. | Secured connections. | Service Provider Certified Technicians | |
| 7. Testing & Commissioning | 7.1 Pressure Testing | The integrity of the entire medical gas pipeline system, including the new outlets, is tested under pressure. | Pressurize the system to specified levels. Monitor for pressure drops indicating leaks. Document test results. | Pressure test reports. | Service Provider Certified Technicians |
| 7.2 Flow Rate & Purity Testing | Ensure the medical gases flow at the correct rates and meet purity standards. | Test gas flow rates for each outlet. Conduct purity analysis of the delivered medical gases (if required by standards). | Flow rate and purity test reports. | Service Provider Certified Technicians | |
| 7.3 Functionality Testing | Verify that each BS/Schrader outlet operates correctly and safely. | Connect simulated equipment to each outlet. Test for proper gas delivery and shut-off. Confirm correct indexing of different gas types. | Functional outlet confirmation. | Service Provider Certified Technicians | |
| 7.4 System Commissioning Report | A comprehensive report detailing all testing and commissioning results is compiled. | Compile all test data. Summarize findings. Certify system compliance with standards. | Commissioning report, Certificate of Installation. | Service Provider Project Manager | |
| 8. Training & Handover | 8.1 User Training | Facility staff are trained on the proper use and basic maintenance of the new BS/Schrader outlets. | Demonstrate outlet operation. Explain safety procedures. Provide guidance on recognizing and reporting issues. | Trained facility staff. | Service Provider Technical Trainer |
| 8.2 Project Handover | The installed system is officially handed over to the client. | Present the commissioning report and all relevant documentation. Walk through the installed system with the client. Obtain client sign-off on completion. | Formal handover and client acceptance. | Service Provider Project Manager, Client Representatives | |
| 9. Post-Installation Support & Maintenance | 9.1 Warranty Period | The service provider offers a warranty period for the installed outlets and workmanship. | Address any defects or issues that arise within the warranty period. Provide prompt response and repair services. | Resolved warranty claims. | Service Provider Support Team |
| 9.2 Ongoing Maintenance (Optional) | Regular maintenance services can be offered to ensure continued optimal performance. | Schedule and conduct periodic inspections, cleaning, and preventative maintenance as per service agreements. | Maintained system, service reports. | Service Provider Maintenance Team |
Medical Gas Outlet Installation Service (BS/Schrader) Workflow in Rwanda
- Phase 1: Inquiry & Initial Assessment
- Phase 2: Site Survey & Requirements Gathering
- Phase 3: Proposal & Quotation
- Phase 4: Agreement & Contract
- Phase 5: Pre-Installation Preparations
- Phase 6: Installation Execution
- Phase 7: Testing & Commissioning
- Phase 8: Training & Handover
- Phase 9: Post-Installation Support & Maintenance
Medical Gas Outlet Installation Service (Bs/schrader) Cost In Rwanda
Installing medical gas outlets (specifically BS/Schrader types) in Rwanda involves a combination of labor, materials, and potential site-specific complexities. The cost will vary significantly based on several factors, making it challenging to provide a single fixed price. However, we can outline the typical pricing factors and offer a general cost range in Rwandan Francs (RWF).
| Component/Service | Estimated Cost Range (RWF) | Notes |
|---|---|---|
| BS/Schrader Medical Gas Outlet (per unit) | 15,000 - 50,000 | Quality, brand, and supplier will influence this. |
| Labor (per technician, per day) | 20,000 - 50,000 | Depends on skill level and experience. Can be hourly. |
| Medical Gas Piping (per meter, installed) | 10,000 - 30,000 | Includes materials (copper tubing) and labor. Varies with diameter and installation difficulty. |
| Installation of a Single Outlet (simple scenario) | 70,000 - 150,000 | Assumes existing gas lines and minimal modifications. Includes outlet, basic piping, labor, and basic testing. |
| Installation of Multiple Outlets (complex scenario) | 200,000 - 800,000+ | For a significant number of outlets, new piping runs, and complex site conditions. |
| Testing and Commissioning (per outlet) | 5,000 - 15,000 | Ensures safety and functionality. |
| Miscellaneous Materials (fittings, sealant, etc.) | 5,000 - 20,000 | Contingency for smaller items. |
Factors Influencing Medical Gas Outlet Installation Cost (BS/Schrader) in Rwanda:
- Type and Brand of Medical Gas Outlet: While BS/Schrader is specified, there might be variations in quality, durability, and specific features of the outlets themselves, impacting their procurement cost.
- Number of Outlets to be Installed: The more outlets required, the higher the overall material and labor costs.
- Complexity of Installation Site: This is a major cost driver. Factors include:
- Existing infrastructure (wall types, accessibility, distance from gas source).
- Need for new piping or modifications to existing medical gas lines.
- Ceiling or wall height.
- Need for specialized tools or equipment.
- Location within Rwanda: Costs can vary between major cities like Kigali and more rural areas due to transportation and labor availability.
- Labor Costs: This includes the wages of skilled technicians, plumbers, and potentially electricians involved in the installation. Experience and certification of the installation team will also play a role.
- Medical Gas Piping: If new piping is required, the length and type of piping (e.g., copper tubing, specific grades for medical gases) will add to the cost.
- Testing and Commissioning: Post-installation, thorough testing of each outlet for flow rate, pressure, and leak detection is crucial and adds to the service cost.
- Permits and Approvals: Depending on local regulations, obtaining necessary permits for medical facility installations might incur additional fees.
- Project Management and Supervision: The cost of overseeing the installation project.
- Emergency vs. Scheduled Installation: Urgent installations may command a premium.
- Warranty and After-Sales Support: The provider's warranty period and included support services.
Affordable Medical Gas Outlet Installation Service (Bs/schrader) Options
Our affordable medical gas outlet installation service focuses on providing reliable and compliant solutions for your healthcare facility. We specialize in BS and Schrader outlet types, offering a range of options to suit your specific needs and budget. We understand the importance of cost-effectiveness in healthcare operations, and our service is designed to deliver both quality and value.
| Value Bundle | Description | Key Cost-Saving Strategies Included | Ideal For |
|---|---|---|---|
| Basic Essentials Bundle | Covers the fundamental installation of a specified number of BS/Schrader medical gas outlets in standard configurations. | Bulk purchasing of common outlet types, streamlined installation process, pre-fabrication where applicable. | Smaller clinics, new practices with limited initial needs, or facilities upgrading specific areas. |
| Comprehensive Care Bundle | Includes installation of a larger quantity of outlets, potentially with minor modifications to existing infrastructure, and basic system testing. | Discounted rates for higher volume installations, optimized material sourcing, scheduled service to reduce emergency call-out fees. | Medium-sized clinics, multi-specialty practices, or facilities undergoing moderate renovations. |
| Advanced Integration Bundle | Offers installation of numerous outlets, including custom configurations, integration with existing manifold systems, and comprehensive system pressure testing and certification. | Strategic project planning to maximize efficiency, bundled pricing for multi-service projects, reduced labor costs through advanced techniques. | Hospitals, larger medical centers, or facilities undergoing major expansions or new construction. |
| Standard Installation (A La Carte) | Individual installation of BS/Schrader medical gas outlets as needed, without bundled services. | Pay-per-outlet pricing allows for precise budgeting, flexibility to choose specific outlet types. | Facilities requiring only a few replacements or additions to existing systems. |
Our Service Offerings & Value Propositions
- Expert Installation: Certified technicians ensure proper installation of BS and Schrader medical gas outlets, adhering to all relevant safety standards and regulations.
- Comprehensive Outlet Options: We offer a variety of medical gas outlets (e.g., oxygen, medical air, vacuum, nitrous oxide) to meet diverse clinical requirements.
- Compliance Assurance: Our installation processes are designed to meet stringent healthcare facility codes and standards.
- Minimizing Downtime: We strive for efficient installation to minimize disruption to your patient care operations.
- Long-Term Reliability: Quality materials and expert workmanship ensure durable and dependable medical gas supply.
Verified Providers In Rwanda
In Rwanda's evolving healthcare landscape, identifying trustworthy and qualified medical professionals is paramount for patients seeking the best care. Verified providers, particularly those associated with esteemed organizations like Franance Health, stand out due to their rigorous credentialing processes and commitment to patient well-being. This vetting ensures that practitioners meet high standards of expertise, ethical conduct, and continuous professional development. Choosing a verified provider through Franance Health offers peace of mind, knowing you are receiving care from individuals who have demonstrated their competence and dedication to the medical field. Their commitment extends beyond mere certification, often encompassing adherence to best practices and a patient-centric approach. This dedication to quality and integrity makes Franance Health's verified providers the optimal choice for your healthcare needs in Rwanda.
| Credentialing Aspect | Franance Health's Verification Process | Patient Benefit |
|---|---|---|
| Medical Education and Training | Confirms completion of accredited medical programs and specialized training. | Guarantees care from individuals with foundational and advanced medical knowledge. |
| Licensure and Registration | Verifies active and valid licenses with relevant Rwandan medical boards. | Ensures providers are legally authorized to practice and adhere to regulatory requirements. |
| Professional Experience | Assesses the duration and nature of previous clinical experience. | Indicates a level of practical skill and familiarity with diverse medical cases. |
| Specialized Certifications | Validates specific certifications in chosen medical specialties. | Confirms expertise in particular fields, leading to more targeted and effective treatment. |
| Continuing Medical Education (CME) | Requires proof of ongoing learning and participation in advanced medical courses. | Ensures providers stay updated with the latest medical advancements and treatment protocols. |
| Ethical Practice Review | May involve checks for disciplinary actions or adherence to professional codes of conduct. | Provides assurance of trustworthy and responsible medical care. |
Key Benefits of Choosing Verified Providers (Franance Health)
- Ensured High Standards of Expertise
- Commitment to Ethical Conduct
- Demonstrated Continuous Professional Development
- Enhanced Patient Trust and Confidence
- Access to Best Medical Practices
- Patient-Centric Approach to Care
Scope Of Work For Medical Gas Outlet Installation Service (Bs/schrader)
This Scope of Work (SOW) outlines the requirements for the installation of Medical Gas Outlets (MGOs) utilizing the BS/Schrader connection type. The service encompasses all activities necessary to ensure proper, safe, and compliant installation of new MGOs within the designated healthcare facility. This includes site preparation, the physical installation of the outlet, testing, and final handover. All work will adhere to relevant national and international standards and hospital policies. The primary objective is to provide functional and reliable medical gas supply points that meet stringent healthcare safety requirements.
| Item | Description | Standard Specification Reference | Acceptance Criteria |
|---|---|---|---|
| 1 | Medical Gas Outlet (BS/Schrader Type) | ISO 9170-1:2010, EN 737-1:1998, BS 6834:1987 (or latest applicable revisions) | Outlet shall be clearly labeled with gas type, manufacturer, and model number. Correct color coding for gas type as per standards. Positive engagement and disengagement of medical gas probes. No leakage under pressure. |
| 2 | Medical Gas Piping | ISO 7396-1:2016, EN 13348:2008 (or latest applicable revisions) | Piping material shall be suitable for medical gases (e.g., copper). All joints shall be brazed or welded to prevent leaks. Piping shall be properly supported and protected from damage. |
| 3 | Installation Practices | NFPA 99:2021 (Health Care Facilities Code), HTM 02-01 (UK Department of Health) (or latest applicable revisions) | Outlets installed at manufacturer-specified heights and orientations. Connections made using approved methods. Proper segregation of different medical gas lines. Protection of installed outlets from damage during construction/renovation. |
| 4 | Pressure Testing | ISO 7396-1:2016, NFPA 99:2021 | Piping system tested to a pressure of 1.5 times the maximum operating pressure for a minimum of 24 hours. No discernible pressure drop indicating leaks. |
| 5 | Leak Detection | NFPA 99:2021 | Leak detection performed using approved methods (e.g., soap solution, helium leak detection) after pressure testing. No detectable leaks. |
| 6 | Functional Testing | Manufacturer's instructions, NFPA 99:2021 | Outlet shall accept and release appropriate medical gas probes. Automatic shut-off function shall engage when probe is removed. Gas flow and pressure at the outlet shall be within specified limits. |
| 7 | Labeling and Documentation | ISO 9170-1:2010, NFPA 99:2021 | All outlets clearly labeled with gas type and source. Pressure gauges (if applicable) calibrated and functional. As-built drawings provided detailing the precise location and routing of all installed components. |
| 8 | Cleanliness and Site Restoration | General good site practice | All work areas cleaned to a safe and tidy condition. All construction debris and waste removed from the site. Surrounding areas restored to their original condition where disturbed. |
Key Deliverables
- New BS/Schrader Medical Gas Outlets installed at specified locations.
- All necessary piping and connections for each MGO.
- Pressure testing and leak detection reports for each installed outlet and associated piping.
- Functional testing of each MGO to confirm proper gas flow and shut-off.
- As-built drawings reflecting the final installation of each MGO.
- Certification of installation compliance with specified standards.
- Post-installation site cleanup and waste removal.
Service Level Agreement For Medical Gas Outlet Installation Service (Bs/schrader)
This Service Level Agreement (SLA) outlines the agreed-upon response times and uptime guarantees for the installation service of medical gas outlets, specifically adhering to BS/Schrader standards. This SLA is designed to ensure timely and reliable service delivery, minimizing disruption to medical facilities.
| Service Type | Priority Level | Response Time (during Business Hours) | Response Time (outside Business Hours) | Uptime Guarantee (Monthly) |
|---|---|---|---|---|
| New Installation | Standard | 4 Business Hours | 8 Business Hours | 99.5% |
| Replacement (Planned) | Standard | 4 Business Hours | 8 Business Hours | 99.5% |
| Emergency Repair (Critical Failure) | High | 2 Business Hours | 4 Business Hours | 99.9% |
| Emergency Repair (Non-Critical Failure) | Medium | 4 Business Hours | 6 Business Hours | 99.7% |
Key Definitions
- Service: Installation of new or replacement medical gas outlets conforming to BS/Schrader standards.
- Downtime: Any period where a medical gas outlet is non-functional or not installed according to the agreed specifications, rendering it unusable for its intended medical purpose.
- Response Time: The maximum time allowed from the initiation of a service request (either by phone or designated digital portal) until a qualified technician is actively working on the issue.
- Uptime: The percentage of time that installed medical gas outlets are fully functional and compliant with BS/Schrader standards.
- Critical Failure: A failure of a medical gas outlet that poses an immediate risk to patient safety or significantly disrupts critical medical procedures.
- Non-Critical Failure: A failure of a medical gas outlet that does not pose an immediate risk to patient safety or significantly disrupt critical medical procedures, but still requires resolution.
- Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, excluding public holidays.
In-Depth Guidance
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