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Bedhead Unit (BHU) Installation Service in Rwanda
Engineering Excellence & Technical Support
Bedhead Unit (BHU) Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Rapid BHU Deployment for Critical Care
Our expert BHU installation service in Rwanda ensures swift and precise deployment of critical medical gas and electrical infrastructure, minimizing downtime and maximizing patient care readiness in hospitals and clinics.
Adherence to International Safety Standards
We guarantee all Bedhead Unit installations in Rwanda meet rigorous international safety and quality benchmarks, including ISO and local healthcare regulations, ensuring the highest level of operational safety for medical personnel and patients.
Seamless Integration & Customization
Our Rwandan installation teams provide comprehensive Bedhead Unit integration, offering customized solutions that seamlessly incorporate medical gases, power, nurse call systems, and data connectivity to meet the unique needs of each healthcare facility.
What Is Bedhead Unit (Bhu) Installation Service In Rwanda?
The Bedhead Unit (BHU) Installation Service in Rwanda refers to the professional deployment and setup of medical gas outlets and associated equipment within healthcare facilities. These units, also known as medical gas pendants or nurse call panels, are critical infrastructure components that deliver medical gases (such as oxygen, medical air, vacuum, and nitrous oxide) directly to patient bedsides. The service encompasses the entire process from initial site assessment and design consultation to the physical installation, testing, and commissioning of the BHU systems. This ensures compliance with relevant medical gas standards and regulations, guaranteeing the safe and reliable supply of essential medical gases to patients.
| Who Needs BHU Installation Service? | Typical Use Cases | ||||
|---|---|---|---|---|---|
| Hospitals (all departments, including ICU, CCU, Operating Rooms, Wards) | New hospital construction and expansion projects. | Renovation or upgrade of existing patient care areas. | Facilities requiring modernized medical gas infrastructure. | Private clinics and specialized medical centers. | |
| Intensive Care Units (ICUs) and Critical Care Units (CCUs): Providing immediate access to life-support gases like oxygen and medical air. | Operating Rooms (ORs): Supplying anesthetic gases (nitrous oxide) and ventilation gases (oxygen, medical air). | Emergency Departments (EDs): Enabling rapid response and treatment for critically ill or injured patients. | General Wards: Ensuring continuous supply of oxygen for patients with respiratory conditions. | Recovery Rooms: Supporting patients post-anesthesia and surgery. | Pediatric and Neonatal Units: Offering specialized gas delivery for vulnerable patients. |
Key Components and Stages of BHU Installation Service:
- Site Survey and Assessment: Evaluating the existing infrastructure, wall structures, and proximity to medical gas pipelines and electrical systems.
- System Design and Planning: Developing detailed schematics and layout plans for BHU placement, gas outlet configuration, and alarm systems.
- Material Procurement: Sourcing high-quality, medical-grade BHUs, outlets, tubing, regulators, and alarm panels.
- Structural Mounting and Integration: Securely installing the BHU housing onto walls or ceilings, ensuring structural integrity.
- Medical Gas Pipeline Connection: Integrating the BHU outlets with the main medical gas pipeline distribution system using appropriate fittings and materials.
- Electrical Wiring and Integration: Connecting alarm systems, nurse call buttons, and other electrical components to the facility's power supply.
- Pressure Testing and Leak Detection: Rigorously testing all gas lines and connections for leaks and verifying correct pressure levels for each gas.
- Functional Testing and Commissioning: Testing the functionality of each outlet, alarm, and integrated system to ensure proper operation.
- Certification and Documentation: Providing comprehensive documentation, including as-built drawings, test results, and certifications of compliance.
- User Training: Educating healthcare staff on the proper operation and maintenance of the installed BHU systems.
Who Needs Bedhead Unit (Bhu) Installation Service In Rwanda?
Bedhead Unit (BHU) installation services are crucial for modern healthcare facilities, providing essential medical gases, power, and communication outlets directly to patient beds. In Rwanda, the growing healthcare sector and the government's commitment to improving medical infrastructure create a significant demand for BHU installation. These services are not just about physical installation but also about ensuring safety, compliance, and efficient operation of vital medical systems. Identifying the specific target customers and their departments within Rwanda is key to understanding the market for BHU installation.
| Target Customer Type | Key Departments/Units | Specific Needs & Rationale |
|---|---|---|
| Public Hospitals (e.g., Teaching Hospitals, District Hospitals) | Intensive Care Units (ICUs), High Dependency Units (HDUs), Operating Theatres (OTs), Emergency Rooms (ERs), Maternity Wards, General Wards | High volume of beds requiring continuous medical gas supply (oxygen, medical air, vacuum) and reliable power for life support equipment. Essential for critical care and patient monitoring. Renovation of older facilities often necessitates modernizing outdated medical gas systems. |
| Private Hospitals and Clinics | ICUs, OTs, Cardiology Units, Neurology Units, Neonatal Intensive Care Units (NICUs), Surgical Recovery Rooms | Focus on specialized patient care and advanced medical technologies. Demand for high-quality, reliable BHU systems to support specialized equipment and ensure patient comfort and safety. Often driven by a need to match international standards. |
| Rehabilitation Centers | Patient Rooms, Therapy Areas | While perhaps less intensive than ICUs, rehabilitation centers still require reliable power for mobility aids and monitoring equipment, as well as potential for oxygen supply in certain cases. |
| Research and Training Institutions with Medical Wings | Simulation Labs, Demonstration Wards, Research Laboratories (requiring specific gas outlets) | Need for versatile BHU systems that can accommodate both patient care simulation and specialized research equipment, including specific medical gas connections. |
| Military Hospitals and Clinics | Field Hospitals, Trauma Centers, Standard Wards | Requirement for robust and potentially portable BHU solutions for deployment in various settings, ensuring critical medical support in diverse operational environments. |
| Government Health Ministries and Agencies | Planning and Procurement Departments, Public Health Infrastructure Development Units | Responsible for tendering and overseeing the installation of BHUs in public health facilities. Focus on cost-effectiveness, compliance with national standards, and ensuring equitable access to quality healthcare infrastructure. |
| International NGOs and Humanitarian Organizations | Mobile Clinics, Field Hospitals, Refugee Camp Health Centers | Often involved in rapid deployment of healthcare facilities in underserved or crisis-affected areas. Demand for efficient and quick installation of essential medical gas and power systems. |
Target Customers and Departments for BHU Installation Services in Rwanda
- New Hospital and Clinic Construction Projects
- Existing Hospital and Clinic Renovations and Upgrades
- Specialized Medical Centers
- Government Health Initiatives and Public Health Facilities
Bedhead Unit (Bhu) Installation Service Process In Rwanda
The Bedhead Unit (BHU) Installation Service in Rwanda follows a structured workflow to ensure efficient and professional deployment of these critical medical gas delivery systems. This process begins with an initial inquiry from a healthcare facility and culminates in a fully functional and tested BHU installation, ensuring patient safety and optimal medical gas supply.
| Phase | Key Activities | Responsible Party | Output/Deliverable |
|---|---|---|---|
| Inquiry & Consultation | Initial contact, understanding requirements | Healthcare Facility, Service Provider | Understanding of needs, preliminary info |
| Site Survey & Needs Assessment | On-site inspection, detailed specification finalization | Service Provider (Technician/Engineer) | Detailed site report, finalized BHU specifications |
| Quotation & Proposal | Costing, scope definition, timeline | Service Provider | Formal quotation and proposal |
| Agreement & Order | Contract signing, deposit payment | Healthcare Facility, Service Provider | Signed agreement, confirmed order |
| Procurement & Pre-fabrication | Sourcing of BHU units and materials | Service Provider | Materials on-site, pre-fabricated components (if applicable) |
| Installation | Physical mounting and connection of BHU and services | Service Provider (Technicians) | Installed BHU units |
| Testing & Commissioning | System functionality checks, pressure tests | Service Provider (Engineers/Technicians) | Tested and commissioned BHU system |
| Inspection & Handover | Final checks, user training, documentation | Healthcare Facility, Service Provider | Approved installation, user manuals, warranty |
| Post-Installation Support | Warranty claims, ongoing maintenance | Service Provider | Operational BHU, continued support |
Bedhead Unit (BHU) Installation Service Workflow in Rwanda
- 1. Inquiry & Initial Consultation:
- Healthcare facility contacts the service provider with a request for BHU installation.
- Initial discussion to understand the facility's needs, type of BHU required (e.g., number of services, specific gas outlets), and location.
- Provider offers preliminary information on services, pricing, and potential timelines.
- 2. Site Survey & Needs Assessment:
- A qualified technician or engineer visits the healthcare facility.
- Detailed assessment of the installation site: wall structure, existing infrastructure, accessibility, and power supply.
- Finalization of BHU specifications, including exact layout, types and quantity of gas outlets (Oxygen, Medical Air, Vacuum, etc.), electrical outlets, and lighting requirements.
- Measurement and drawing of the installation area.
- 3. Quotation & Proposal:
- Based on the site survey and confirmed specifications, a detailed quotation is prepared.
- The quotation includes costs for BHU units, materials, labor, testing, and any applicable taxes.
- A formal proposal outlining the scope of work, timeline, payment terms, and warranty information is submitted.
- 4. Agreement & Order Confirmation:
- Healthcare facility reviews and approves the quotation and proposal.
- Signing of a service agreement or contract.
- Deposit payment or order confirmation as per agreed terms.
- 5. Procurement & Pre-fabrication (if applicable):
- Ordering of necessary BHU units and all associated materials (pipes, fittings, valves, electrical components, etc.).
- In some cases, pre-fabrication of certain BHU components may occur off-site to optimize on-site installation time.
- 6. On-site Installation:
- Skilled technicians arrive at the facility with all necessary tools and equipment.
- Site preparation, including marking out the installation area.
- Mounting of the BHU backplate or frame to the wall.
- Installation of medical gas pipelines and their connection to the BHU outlets.
- Installation of electrical conduits, sockets, and lighting fixtures.
- Connection of all services to the main building infrastructure (gas manifolds, electrical panels).
- 7. System Testing & Commissioning:
- Thorough testing of each service outlet: flow rates, pressure, and leak detection for medical gases.
- Electrical circuit testing and functionality checks for outlets and lighting.
- Pressure testing of the entire medical gas pipeline system to ensure integrity.
- Flushing and purging of the gas lines to remove any debris.
- Calibration of any integrated monitoring or alarm systems.
- 8. Final Inspection & Handover:
- Joint inspection of the installed BHU with the healthcare facility's designated personnel.
- Verification that all specifications have been met and the system is fully functional.
- Training provided to facility staff on the operation and basic maintenance of the BHU.
- Handover of user manuals, test reports, and warranty documents.
- Final payment completion.
- 9. Post-Installation Support & Maintenance:
- Provision of warranty period support.
- Availability of ongoing maintenance services and spare parts as per the agreement.
Bedhead Unit (Bhu) Installation Service Cost In Rwanda
The cost of installing a Bedhead Unit (BHU) in Rwanda can vary significantly based on several factors. A BHU, often found in healthcare settings, integrates essential medical gases, electrical outlets, and communication ports into a single unit bedside. Understanding these pricing factors will help in budgeting for such installations.
The typical installation process involves site preparation, the physical mounting of the unit, connecting it to the existing medical gas lines, electrical systems, and communication networks, followed by rigorous testing and commissioning. The complexity of the existing infrastructure, the number of units being installed, and the specific brand and model of the BHU all play crucial roles in the final cost.
| Cost Component | Estimated Range (RWF) | Notes |
|---|---|---|
| Cost of the Bedhead Unit (BHU) itself | 300,000 - 1,500,000+ | Varies significantly by brand, features, and number of ports. |
| Installation Labor (per unit) | 50,000 - 200,000+ | Includes qualified technicians, electricians, and potentially medical gas specialists. Higher for more complex installations or remote locations. |
| Site Preparation & Material Costs | 20,000 - 100,000+ | Depends on existing infrastructure and any necessary modifications or additional cabling. |
| Testing & Commissioning | 15,000 - 50,000 | Ensures all systems are functioning correctly and safely. |
| Total Estimated Installation Cost (per unit, excluding BHU unit price) | 85,000 - 350,000+ | This is a rough estimate and can be lower for bulk orders or higher for very complex scenarios. |
| Overall Estimated Project Cost (per unit, including BHU unit price) | 385,000 - 1,850,000+ | This provides a broad range for a single BHU installation. Larger projects will have different cost structures. |
Key Factors Influencing Bedhead Unit (BHU) Installation Costs in Rwanda:
- Type and Complexity of the Bedhead Unit: BHUs come with varying configurations of ports (medical gases like oxygen, medical air, vacuum; electrical sockets; nurse call buttons; data ports). More complex units with a wider range of integrated services will generally be more expensive.
- Number of Units to be Installed: Bulk installations often benefit from economies of scale, potentially reducing the per-unit installation cost. Conversely, installing a single unit might incur higher mobilization and setup fees.
- Site Preparation Requirements: If the existing wall structure requires reinforcement, significant electrical or plumbing modifications, or extensive cable management, the preparation costs will increase.
- Distance from Existing Infrastructure: The distance of the installation site from the central medical gas supply, electrical panel, and communication network can influence labor and material costs.
- Labor Costs: The hourly rates of qualified technicians, electricians, and medical gas specialists in Rwanda will directly impact the overall price. The demand for such skilled professionals can also affect pricing.
- Brand and Quality of BHU: Reputable brands known for their durability and compliance with international medical standards often come with a higher price tag for both the unit and its specialized installation.
- Testing and Commissioning: Thorough testing of all functions, including gas flow rates, electrical safety, and communication system integrity, is critical and adds to the overall cost.
- Location within Rwanda: Installation costs might vary slightly between major cities like Kigali and more remote areas due to differences in labor availability, transportation costs for materials, and logistical challenges.
Affordable Bedhead Unit (Bhu) Installation Service Options
Our affordable Bedhead Unit (BHU) installation service provides essential medical gas and electrical services to patient bedsides. We offer flexible installation options designed to fit various budgets, ensuring high-quality service without compromising safety or functionality. This includes options for new installations, upgrades, and modular designs, all focused on delivering value and efficiency.
| Installation Option | Description | Cost-Saving Benefit |
|---|---|---|
| Standard BHU Installation | Basic installation of a pre-configured BHU with essential medical gas outlets and electrical points. | Economical base price, predictable costs. |
| Value Bundle: Standard Plus | Standard installation plus integrated LED lighting and a standard nurse call point. | Discounted package pricing, reduced procurement effort. |
| Value Bundle: Premium | Standard installation with advanced features like integrated oxygen flowmeters, vacuum regulators, and multiple power outlets. | Comprehensive solution, potential for bulk component discounts. |
| Modular BHU Installation | Installation of a core BHU with provisions for future expansion. Components are added as needed. | Spreads capital expenditure, allows for gradual upgrades. |
| Large-Scale Project Installation | Installation of multiple BHUs across a ward or facility. | Significant per-unit cost reduction, streamlined project management. |
Understanding Value Bundles and Cost-Saving Strategies
- Value Bundles: Combine installation with essential accessories (e.g., integrated lighting, nurse call points, power outlets) for a streamlined and cost-effective solution. Bundles often offer a discount compared to purchasing components and services separately.
- Modular Design Options: Opt for modular BHU systems that allow for phased installation and future expansion. This means you only pay for what you need now, with the flexibility to add components later, spreading costs over time.
- Bulk Installation Discounts: For larger projects or multiple installations within a facility, significant discounts are available. The more units installed concurrently, the lower the per-unit cost.
- Standardized Component Selection: Choosing from our range of standardized, high-quality components can reduce customisation costs while still meeting all necessary specifications and regulatory requirements.
- Off-Peak Installation Scheduling: Scheduling installations during off-peak hours or less busy periods for your facility can sometimes lead to reduced labour costs.
- Preventative Maintenance Packages: Investing in a preventative maintenance package alongside your installation can save money in the long run by minimizing downtime and preventing costly emergency repairs.
- Material Sourcing and Procurement: We leverage our established relationships with suppliers to source high-quality materials at competitive prices, passing these savings onto our clients.
- Pre-Fabrication and Assembly: Where possible, components can be pre-fabricated and assembled off-site, reducing on-site installation time and associated labour costs.
- Clear Project Scope and Planning: Thorough upfront planning and a clearly defined scope of work help prevent costly change orders and delays during the installation process.
Verified Providers In Rwanda
In Rwanda's evolving healthcare landscape, identifying reliable and skilled healthcare providers is paramount. Franance Health stands out as a premier organization, distinguished by its stringent credentialing process and unwavering commitment to quality care. This document outlines the key aspects of Franance Health's verification standards and explains why they represent the optimal choice for patients seeking trustworthy medical services.
| Provider Aspect | Franance Health's Standard | Benefit to Patients |
|---|---|---|
| Licensing & Certification | Verified current and valid licenses from relevant medical councils. | Ensures providers are legally qualified and possess the necessary expertise. |
| Professional History | Thorough background checks for disciplinary actions or malpractice claims. | Minimizes risk and assures a history of responsible practice. |
| Clinical Competence | Regular peer reviews and outcome assessments. | Guarantees high-quality, evidence-based treatment and optimal health results. |
| Ethical Practice | Adherence to strict ethical codes and patient rights. | Promotes a safe, respectful, and trustworthy healthcare experience. |
| Continuing Education | Mandatory participation in advanced training and skill development. | Ensures access to the most current and effective medical treatments and technologies. |
Key Pillars of Franance Health's Verification Process
- Rigorous Professional Licensing and Certification: Franance Health ensures all affiliated providers hold current and valid licenses from recognized Rwandan and international medical boards. This includes verification of specialized certifications and ongoing professional development.
- Comprehensive Background Checks: A thorough examination of a provider's professional history, including previous practice locations, disciplinary actions, and any legal issues, is conducted to ensure a clean and ethical record.
- Peer Review and Performance Evaluation: Franance Health actively engages in peer review processes, assessing clinical outcomes, adherence to best practices, and patient satisfaction. This ongoing evaluation guarantees consistent high performance.
- Commitment to Ethical Conduct and Patient Care Standards: Beyond technical skills, Franance Health prioritizes providers who demonstrate a strong ethical compass, empathy, and a patient-centered approach to care. This includes adherence to privacy regulations and respectful communication.
- Continuous Education and Skill Enhancement: The organization mandates that its providers participate in regular continuing medical education (CME) to stay abreast of the latest medical advancements, technologies, and treatment protocols.
Scope Of Work For Bedhead Unit (Bhu) Installation Service
This Scope of Work (SOW) outlines the requirements for the professional installation of Bedhead Units (BHUs) within [Hospital/Facility Name] located at [Address]. The project aims to ensure the seamless and compliant integration of BHUs, providing essential medical gas outlets, power sockets, and communication ports for patient care.
1. Project Objective:
To install a specified number of BHUs in patient rooms, operating theatres, and other designated areas, ensuring full functionality, compliance with relevant standards, and minimal disruption to ongoing hospital operations.
2. Scope of Services:
The contractor shall provide all labor, supervision, tools, equipment, and materials necessary to perform the BHU installation services as detailed below:
- Site Survey and Assessment: Conduct a thorough site survey to confirm installation locations, assess existing infrastructure (electrical, gas lines, data cabling), and identify any potential challenges.
- Delivery and Logistics: Receive, inspect, and safely transport all BHUs and associated components to the installation sites. Manage warehousing and staging of materials as required.
- Mounting and Fixing: Securely mount BHUs to walls or ceilings using approved methods and fixings, ensuring structural integrity and compliance with weight-bearing requirements.
- Medical Gas Connections: Connect medical gas outlets (e.g., Oxygen, Air, Vacuum, Nitrous Oxide) to the existing medical gas pipeline system (MGPS) in accordance with medical gas installation standards and hospital protocols. This includes pressure testing and leak detection.
- Electrical Connections: Connect electrical power outlets (general power, UPS/emergency power) to the facility's electrical distribution system. Ensure all wiring complies with electrical codes and safety regulations.
- Communication and Data Cabling: Connect communication ports (e.g., nurse call, data network, telephone) to the facility's communication infrastructure. Terminate and test all data cables.
- Integration of Accessories: Install and connect any integrated accessories such as lighting, call buttons, and monitoring equipment.
- Testing and Commissioning: Conduct comprehensive functional testing of all installed BHU components, including medical gas flow rates, electrical safety, and communication system functionality.
- Documentation and Handover: Provide detailed as-built drawings, test reports, operation and maintenance manuals, and a certificate of compliance for all installed BHUs. Conduct a formal handover to the hospital's facilities management team.
- Waste Management and Site Cleanup: Remove all packaging materials, debris, and waste generated during the installation process, leaving the work areas clean and tidy.
3. Technical Deliverables:
- Installed and Functional Bedhead Units: All BHUs installed, connected, and fully operational according to specifications.
- As-Built Drawings: Detailed drawings reflecting the exact final installation of BHUs, including all connections and components.
- Test Reports: Comprehensive reports documenting the results of all functional, pressure, leak, and electrical safety tests.
- Operation and Maintenance (O&M) Manuals: User-friendly manuals for each type of BHU installed.
- Certificate of Compliance: A formal document confirming that the installation meets all specified standards and regulations.
4. Standard Specifications:
- Medical Gas Standards: Compliance with [Specify relevant national/international medical gas standards, e.g., HTM 02-01 (UK), NFPA 99 (USA), ISO 7396-1].
- Electrical Standards: Compliance with [Specify relevant national/international electrical standards, e.g., BS 7671 (UK), NEC (USA), IEC 60364].
- Bedhead Unit Manufacturer Specifications: Adherence to the installation guidelines and specifications provided by the BHU manufacturer ([Specify Manufacturer Name(s)]).
- Hospital Policies and Procedures: Compliance with all internal hospital policies, safety protocols, and access procedures.
- Workmanship: All work shall be carried out to the highest standards of workmanship by qualified and experienced personnel.
5. Project Timeline:
[To be determined and agreed upon during the proposal stage, but should include key milestones such as site survey completion, first installation, and final handover.]
6. Reporting and Communication:
The contractor shall maintain regular communication with the designated hospital representative, providing weekly progress reports and attending scheduled project meetings.
| Component | Standard/Specification | Description of Requirement | Verification Method |
|---|---|---|---|
| Medical Gas Outlets (O2, Air, Vac) | ISO 7396-1 / HTM 02-01 | Connection to MGPS with appropriate flow and pressure. Leak-free connections. | Pressure testing, flow rate verification, visual inspection, leak detection. |
| Electrical Power Sockets (General & UPS) | BS 7671 / NEC | Secure electrical connections, proper earthing, correct voltage and amperage ratings. UPS compatibility. | Electrical safety testing (insulation resistance, earth continuity), functional testing. |
| Communication/Data Ports | Hospital IT/Communications Policy | Correct termination and connection to hospital network infrastructure. Signal integrity testing. | Network cable testing (e.g., Fluke tester), functional testing of communication devices. |
| BHU Mounting | Manufacturer Specifications, Structural Load Bearing Capacity | Secure attachment to wall/ceiling, capable of supporting the weight of the BHU and connected equipment. | Visual inspection, torque checks on fixings (if specified). |
| Wiring and Cabling | Relevant Electrical & Data Standards | Proper routing, segregation of cables (power vs. data), correct sizing of conductors. | Visual inspection, adherence to wiring diagrams. |
| Lighting Integration | Manufacturer Specifications | Functional and safe integration of any provided lighting (e.g., examination lights). | Functional testing of lighting circuits. |
Key Components of Bedhead Unit Installation
- Site Survey and Assessment
- Delivery and Logistics Management
- Secure Mounting and Fixing of BHUs
- Medical Gas Pipeline System (MGPS) Integration
- Electrical Power Supply Connection
- Communication and Data Network Cabling
- Installation of Integrated Accessories
- Comprehensive Testing and Commissioning
- Preparation of As-Built Documentation
- Site Cleanup and Waste Disposal
Service Level Agreement For Bedhead Unit (Bhu) Installation Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Bedhead Unit (BHU) Installation Service. This SLA is effective from the date of agreement and applies to all BHU installations performed by the Service Provider.
| Service Component | Response Time | Resolution Time (Standard Installation) | Resolution Time (Emergency Installation) | Uptime Guarantee |
|---|---|---|---|---|
| New BHU Installation (Scheduled) | Acknowledged within 4 business hours of confirmed booking. | Completed within 2 business days of scheduled start date. | N/A | 99.9% (post-installation) |
| BHU Repair/Troubleshooting (Non-critical) | Acknowledged within 8 business hours of reported issue. | Resolved within 3 business days of reported issue. | N/A | 99.9% (post-resolution) |
| BHU Repair/Troubleshooting (Critical - impacting patient care) | Acknowledged within 2 business hours of reported issue. | Resolved within 8 business hours of reported issue. | Target: 4 business hours (dependent on parts availability) | 99.9% (post-resolution) |
| Preventative Maintenance (if applicable) | Scheduled in advance with client. | As per scheduled maintenance plan. | N/A | N/A (focus on proactive prevention) |
Definitions
- Bedhead Unit (BHU): A medical gas outlet panel designed to be mounted on a wall or above a patient's bed, providing access to essential medical gases, power, and communication services.
- Installation Service: The complete process of mounting, connecting, and testing a BHU at the designated patient location.
- Response Time: The maximum time allowed for the Service Provider to acknowledge and begin working on a reported issue or request.
- Resolution Time: The maximum time allowed for the Service Provider to resolve a reported issue or complete a requested installation, within the scope of this SLA.
- Downtime: Any period during which the installed BHU is non-operational or not functioning as per specifications, preventing its intended use.
- Uptime Guarantee: The percentage of time the installed BHU is guaranteed to be operational and accessible for its intended use.
- Service Provider: The entity responsible for providing the BHU installation services.
- Client: The entity receiving the BHU installation services (e.g., hospital, clinic).
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