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Hospital Asset Inventory & Tagging Service (Barcode/RFID) in Rwanda
Engineering Excellence & Technical Support
Hospital Asset Inventory & Tagging Service (Barcode/RFID) High-standard technical execution following OEM protocols and local regulatory frameworks.
Streamlined Inventory Management
Leverage our advanced barcode and RFID technology to accurately track all hospital assets in real-time across Rwanda. Reduce manual errors, prevent stockouts, and optimize asset utilization for improved operational efficiency.
Centralized Asset Database
Establish a single, reliable source of truth for your hospital's assets with our secure, cloud-based inventory system. Gain instant visibility into asset location, status, and maintenance history, facilitating better decision-making and compliance.
Enhanced Security & Accountability
Our robust tagging service ensures the security and accountability of valuable medical equipment. Proactively monitor asset movement, deter theft, and streamline auditing processes to protect your hospital's investments.
What Is Hospital Asset Inventory & Tagging Service (Barcode/rfid) In Rwanda?
Hospital Asset Inventory & Tagging Service (Barcode/RFID) in Rwanda refers to a comprehensive system designed to track, manage, and control the lifecycle of all physical assets within healthcare facilities. This service leverages barcode or Radio Frequency Identification (RFID) technology to uniquely identify and record information about each asset. The core objective is to provide real-time visibility into asset location, status, ownership, maintenance history, and financial value, thereby optimizing operational efficiency, reducing loss and theft, and ensuring compliance with regulatory standards. The service typically involves initial asset discovery and data capture, application of unique identification tags (barcodes or RFID), implementation of a robust inventory management software platform, and ongoing data maintenance and reporting. The system facilitates efficient procurement, deployment, utilization, and disposal of assets such as medical equipment, furniture, IT hardware, and other facility resources.
| Who Needs It? | Typical Use Cases |
|---|---|
| Hospitals (Public & Private) | Tracking of high-value medical equipment (e.g., MRI machines, ventilators, diagnostic tools). |
| Clinics & Health Centers | Inventory management of essential medical devices and consumables. |
| Ministry of Health (Rwanda) | Centralized oversight and management of national healthcare assets. |
| Healthcare Administrators & Finance Departments | Accurate depreciation calculation and financial reporting. |
| Biomedical Engineering Departments | Scheduling and tracking preventative maintenance and repairs. |
| IT Departments | Managing and tracking IT hardware and software licenses. |
| Procurement Departments | Optimizing purchasing decisions based on asset utilization and needs. |
| Regulatory Bodies | Ensuring compliance with asset tracking and safety standards. |
| Logistics & Facilities Management | Efficient allocation and movement of assets within the facility. |
Key Components of Hospital Asset Inventory & Tagging Service:
- Asset Identification: Unique tagging of each asset using barcode labels or RFID tags.
- Data Management Software: A centralized platform for recording, storing, and analyzing asset information.
- Asset Auditing & Reconciliation: Regular physical verification of assets against the digital inventory.
- Lifecycle Tracking: Monitoring assets from acquisition to disposal, including maintenance and depreciation.
- Reporting & Analytics: Generating reports on asset utilization, costs, depreciation, and compliance.
- Integration Capabilities: Potential integration with other hospital management systems (e.g., EMR, ERP).
Who Needs Hospital Asset Inventory & Tagging Service (Barcode/rfid) In Rwanda?
A comprehensive hospital asset inventory and tagging service (utilizing barcode and RFID technology) is crucial for optimizing operations, enhancing patient safety, and ensuring financial accountability in healthcare facilities. In Rwanda, where healthcare infrastructure is continuously developing, this service addresses critical needs for efficient asset management, loss prevention, and streamlined workflows. By accurately tracking the location, status, and maintenance history of medical equipment, hospitals can reduce downtime, improve resource allocation, and ensure compliance with regulatory standards. The adoption of barcode and RFID tagging provides real-time visibility, automating inventory processes and freeing up valuable staff time for patient care.
| Customer Type | Primary Target Departments | Key Benefits of Asset Inventory & Tagging |
|---|---|---|
| Government Hospitals | Procurement, Biomedical Engineering, Central Stores, Pharmacy, IT Department, Operating Rooms, Intensive Care Units (ICUs) | Accurate budget planning, efficient equipment utilization, reduced maintenance costs, improved patient safety, regulatory compliance, enhanced accountability. |
| Missionary/Church-Affiliated Hospitals | Administration, Estates Management, Clinical Departments, Finance, Biomedical Services | Optimized resource allocation (especially with limited funding), donor reporting, equipment lifecycle management, theft prevention. |
| Private Hospitals and Clinics | Operations Management, Finance, Clinical Leads, Facilities Management, IT | Maximizing return on investment (ROI) for expensive equipment, competitive advantage through efficient service delivery, enhanced patient satisfaction, streamlined billing processes, proactive maintenance scheduling. |
| NGO-Supported Health Centers | Project Management, Logistics, Clinical Staff, Finance | Effective management of donated assets, ensuring equipment availability in remote areas, impact assessment for funding, efficient distribution and tracking of medical supplies and equipment. |
| Specialty Clinics | Department Heads, Technical Staff, Administration | Precise tracking of high-value, specialized equipment, ensuring readiness for procedures, optimizing usage, managing calibration and service schedules. |
| Ministry of Health | National Health Information Systems, Procurement Division, Planning Department | National-level asset visibility, informed policy decisions, equitable distribution of resources, disaster preparedness, overall healthcare system strengthening. |
Target Customers for Hospital Asset Inventory & Tagging Service in Rwanda
- Government Hospitals
- Missionary/Church-Affiliated Hospitals
- Private Hospitals and Clinics
- Non-Governmental Organization (NGO)-Supported Health Centers
- Specialty Clinics (e.g., diagnostic centers, surgical units)
- Ministry of Health (for national-level asset tracking initiatives)
Hospital Asset Inventory & Tagging Service (Barcode/rfid) Process In Rwanda
This document outlines the workflow for the Hospital Asset Inventory & Tagging Service (Barcode/RFID) in Rwanda, from initial inquiry to final execution. The service aims to provide a comprehensive and efficient system for hospitals to manage their medical equipment and other assets, thereby improving operational efficiency, reducing loss, and ensuring compliance.
| Stage | Key Activities | Deliverables/Outcomes | Responsible Parties |
|---|---|---|---|
| Stage 1: Inquiry and Consultation | Hospital expresses interest in the service. Initial discussion to understand needs, objectives, and scope. Information gathering on current asset management practices. | Understanding of hospital requirements, preliminary identification of service scope. | Hospital Representative, Service Provider Sales/Account Manager |
| Stage 2: Site Assessment and Planning | On-site visit to survey hospital facilities, identify asset types and locations, assess existing infrastructure (power, network). Detailed planning of tagging strategy, barcode/RFID technology selection, and methodology. | Comprehensive site assessment report, detailed project plan (timeline, resources, tagging approach), identification of specific hardware/software needs. | Service Provider Technical Team, Hospital IT/Biomedical Engineering Department |
| Stage 3: Proposal and Agreement | Development of a detailed proposal outlining scope of work, technologies used (barcode vs. RFID, specific types), tagging materials, software platform, timelines, pricing, and service level agreements (SLAs). Negotiation and finalization of contract. | Formal service proposal, signed Service Level Agreement (SLA) and contract. | Service Provider Sales/Project Management, Hospital Procurement/Administration |
| Stage 4: Data Preparation and System Setup | Preparation of an initial asset database based on hospital records or a preliminary list. Setup and configuration of the inventory management software (cloud-based or on-premise). Deployment of necessary hardware (scanners, RFID readers, printers). | Cleaned and structured initial asset database, functional inventory management software, deployed hardware. | Service Provider Technical Team, Hospital IT Department |
| Stage 5: Asset Tagging and Data Capture | Physical tagging of each asset with durable barcodes or RFID tags. Scanning/reading of tags to capture asset details (unique ID, asset name, manufacturer, model, serial number, location, acquisition date, etc.) using specialized devices. Initial data entry into the software. | Physically tagged assets, captured asset data in the inventory system. | Service Provider Tagging Team, Hospital Department Representatives |
| Stage 6: Data Verification and Reconciliation | Review of captured data for accuracy and completeness. Reconciliation of scanned data with existing hospital records. Identification and resolution of discrepancies. | Verified and accurate asset inventory data, discrepancy report and resolution log. | Service Provider Data Analysts, Hospital Department Representatives |
| Stage 7: System Handover and Training | Formal handover of the complete asset inventory database and the functioning inventory management system to the hospital. Comprehensive training for hospital staff on system usage, data entry, reporting, and basic troubleshooting. | Completed asset inventory database, operational inventory management system, trained hospital personnel. | Service Provider Project Manager/Trainer, Hospital End-Users |
| Stage 8: Post-Implementation Support | Provision of ongoing technical support, software updates, and maintenance as per the SLA. Periodic reviews and potential for future expansion or audits. | Continued system functionality, timely issue resolution, ongoing client satisfaction. | Service Provider Support Team, Hospital IT/Biomedical Engineering Department |
Service Workflow Stages
- Stage 1: Inquiry and Consultation
- Stage 2: Site Assessment and Planning
- Stage 3: Proposal and Agreement
- Stage 4: Data Preparation and System Setup
- Stage 5: Asset Tagging and Data Capture
- Stage 6: Data Verification and Reconciliation
- Stage 7: System Handover and Training
- Stage 8: Post-Implementation Support
Hospital Asset Inventory & Tagging Service (Barcode/rfid) Cost In Rwanda
The cost of Hospital Asset Inventory & Tagging Services (Barcode/RFID) in Rwanda is influenced by several key factors, leading to a range of pricing. These services are crucial for efficient asset management, tracking, and safeguarding within healthcare facilities, ultimately improving operational efficiency and reducing loss. The specific technologies employed (barcode vs. RFID), the number and complexity of assets, the desired level of service, and the chosen vendor all play a significant role in determining the overall cost.
| Service Component | Barcode System (RWF) | RFID System (RWF) | Notes |
|---|---|---|---|
| Per Asset Tagging (Basic) | 500 - 1,500 | 2,000 - 7,000 | Includes tag and application. RFID tags are more expensive. |
| Initial Inventory & Data Entry (per asset) | 1,000 - 3,000 | 1,500 - 4,000 | Cost varies with complexity of asset data required. |
| Asset Management Software (Annual Subscription) | 300,000 - 1,500,000+ | 500,000 - 2,500,000+ | Depends on features, number of users, and modules. RFID software may be more advanced. |
| Barcode Scanners (per unit) | 100,000 - 500,000 | N/A | Basic handheld scanners. More advanced options available. |
| RFID Readers (per unit) | N/A | 1,000,000 - 5,000,000+ | Fixed readers, handheld readers, portal readers. Significant upfront investment. |
| Implementation & Project Management | 10-20% of total project cost | 15-25% of total project cost | Covers planning, site surveys, and rollout coordination. |
| Staff Training | 50,000 - 200,000 per session | 75,000 - 300,000 per session | Cost for training sessions depending on duration and attendees. |
| Ongoing Support & Maintenance (Annual) | 5-10% of initial software cost | 7-12% of initial software cost | Covers software updates and technical assistance. |
Key Pricing Factors for Hospital Asset Inventory & Tagging in Rwanda:
- {"title":"Technology Choice (Barcode vs. RFID)","description":"RFID (Radio-Frequency Identification) is generally more expensive upfront due to the cost of tags and readers but offers faster scanning, real-time tracking, and the ability to read multiple tags simultaneously without line of sight. Barcode systems are more economical, with lower tag costs, but require manual scanning with a reader and line-of-sight. The choice significantly impacts the initial investment and ongoing operational costs."}
- {"title":"Number and Type of Assets","description":"The sheer volume of assets to be tagged is a primary cost driver. Larger hospitals with extensive medical equipment, furniture, IT hardware, and consumables will naturally incur higher costs. The complexity and value of the assets also matter; high-value or specialized equipment might require more robust tagging solutions."}
- {"title":"Scope of Service","description":"Services can range from simple tag application to comprehensive inventory management solutions. This includes initial data collection, asset verification, software implementation, training, ongoing maintenance, and reporting. More comprehensive packages will command higher prices."}
- {"title":"Tagging Materials and Durability","description":"The type of tags used (e.g., adhesive labels, metal-mountable tags, tamper-evident tags) and their durability requirements (e.g., resistance to sterilization, chemicals, extreme temperatures) will affect pricing. RFID tags, especially specialized ones, can be more expensive than standard barcode labels."}
- {"title":"Software and Integration","description":"The cost of asset management software, its features (e.g., reporting capabilities, mobile access, integration with existing hospital systems like EHRs), and any customization required will contribute to the overall expense. Subscription-based software models are common."}
- {"title":"Vendor Reputation and Experience","description":"Established vendors with a proven track record in healthcare asset management may charge a premium for their expertise, reliability, and support services. Smaller or newer providers might offer more competitive pricing."}
- {"title":"Implementation Complexity and Site Survey","description":"The physical layout of the hospital, the accessibility of assets, and the need for a detailed site survey to plan the tagging process can influence labor costs and project timelines."}
- {"title":"Training and Support","description":"The level of training provided to hospital staff on using the asset management system and the availability of ongoing technical support are often factored into the pricing. Multilingual support might also be a consideration."}
Affordable Hospital Asset Inventory & Tagging Service (Barcode/rfid) Options
Hospitals are under increasing pressure to manage their assets efficiently and cost-effectively. A robust asset inventory and tagging system, utilizing barcode and RFID technology, is crucial for tracking medical equipment, reducing loss, improving utilization, and streamlining maintenance. This service provides hospitals with comprehensive solutions to achieve these goals, offering flexible options and cost-saving strategies.
| Service Component | Description | Value Bundles | Cost-Saving Strategies | Estimated Price Range (per asset/per year) |
|---|---|---|---|---|
| Initial Asset Audit & Data Collection | On-site physical count and verification of all hospital assets. Includes gathering existing asset information (model, serial number, etc.). | Essential Bundle: Core audit of high-value/critical assets. <br> Comprehensive Bundle: Full hospital-wide audit. <br> Custom Bundle: Tailored to specific departments or asset types. | Leveraging existing asset data where available. Phased rollout to manage upfront costs. Off-peak audit scheduling. | $0.50 - $2.00 |
| Barcode Tagging | Application of durable, scannable barcode labels to each asset. Includes unique asset IDs and scannable information. | Standard Tagging: Basic barcode labels. <br> Enhanced Tagging: Durable, tamper-evident labels for high-traffic areas. <br> Specialty Tagging: Labels resistant to sterilization or extreme temperatures. | Bulk order discounts for labels. Self-application training for hospital staff. Standard barcode over expensive RFID for non-critical items. | $0.20 - $0.75 |
| RFID Tagging (Passive/Active) | Application of RFID tags (passive or active) to assets for automated tracking. Passive RFID for proximity, Active RFID for real-time location systems (RTLS). | Passive RFID Basic: For inventory checks and item identification. <br> Active RFID RTLS: For real-time location tracking of high-value or mobile assets. <br> Hybrid RFID: Combination of passive and active tags for different needs. | Phased implementation of active RFID for only the most critical assets. Leveraging existing Wi-Fi infrastructure for RTLS where possible. Long-life active RFID tags with battery replacement programs. | $2.00 - $15.00+ (depends on tag type and infrastructure) |
| Inventory Management Software (Cloud-based/On-premise) | Secure platform for storing, managing, searching, and reporting on asset data. Includes features for tracking location, maintenance history, depreciation, etc. | Basic Software: Core inventory and reporting. <br> Advanced Software: Includes maintenance scheduling, alerts, and integration capabilities. <br> SaaS Model: Subscription-based cloud access. <br> On-Premise License: One-time purchase with ongoing support fees. | SaaS model often has lower upfront costs. Negotiate multi-year software licenses. Utilize existing IT infrastructure for on-premise solutions. | $0.50 - $5.00 per asset per year (SaaS) or $5,000 - $50,000+ (On-premise license) |
| Integration Services | Connecting the asset inventory system with other hospital systems (e.g., EMR, CMMS, ERP) for seamless data flow. | Standard Integration: Basic data import/export. <br> API Integration: Real-time, two-way data exchange. <br> Custom Integration: Bespoke solutions for unique system requirements. | Prioritize integrations with the highest ROI. Utilize standardized APIs where available. Phased integration approach. | Variable, often project-based ($5,000 - $25,000+) |
| Ongoing Support & Maintenance | Technical support, software updates, and hardware maintenance for the tagging system. | Basic Support: Email/phone support. <br> Premium Support: 24/7 support, proactive monitoring, dedicated account manager. <br> Managed Services: Full outsourcing of inventory management and system upkeep. | Long-term support contracts with volume discounts. Self-help resources and knowledge bases. Remote diagnostics and troubleshooting. | 5-15% of initial system cost annually |
Key Benefits of Hospital Asset Inventory & Tagging:
- Enhanced Visibility & Control: Know exactly where every asset is at all times, reducing the risk of loss, theft, or misplacement.
- Improved Equipment Utilization: Identify underutilized assets and reallocate them to areas of greater need, maximizing ROI.
- Streamlined Maintenance & Calibration: Proactively track maintenance schedules and calibration due dates, ensuring equipment is always in optimal working condition and compliant.
- Reduced Operational Costs: Minimize time spent searching for equipment, reduce inventory discrepancies, and avoid unnecessary purchases.
- Increased Patient Safety: Ensure the right equipment is available and properly maintained for patient care.
- Compliance & Auditing: Facilitate easier compliance with regulatory requirements and internal audits.
- Optimized Procurement: Gain insights into asset lifespan and replacement needs, leading to more informed purchasing decisions.
Verified Providers In Rwanda
In Rwanda's evolving healthcare landscape, identifying trusted and qualified healthcare providers is paramount. Franance Health stands out as a beacon of excellence, distinguished by its rigorous credentialing process and unwavering commitment to patient well-being. This document outlines the key aspects of Franance Health's verification and why they are the premier choice for your healthcare needs in Rwanda.
| Why Franance Health is the Best Choice | Key Differentiators |
|---|---|
| Uncompromising Quality of Care: Our verified providers are not just licensed but are actively assessed for their commitment to delivering high-quality, patient-centered care. | Rigorous, multi-stage verification process that goes beyond basic licensing. |
| Patient Safety and Trust: Trust is built on assurance. Franance Health's stringent verification provides peace of mind, knowing you are in capable hands. | Focus on ethical practice and patient well-being as core tenets. |
| Access to Top Talent: We attract and retain the most skilled and dedicated healthcare professionals in Rwanda. | Exclusive network of vetted and highly recommended practitioners. |
| Specialized Expertise: Whether you need a general practitioner, a specialist, or allied health services, our verified network offers diverse and deep expertise. | Comprehensive vetting across various medical disciplines. |
| Streamlined Healthcare Experience: Our platform simplifies the process of finding and booking appointments with verified providers, saving you time and effort. | User-friendly platform facilitating easy access to trusted healthcare. |
Franance Health's Verification Process:
- Comprehensive Background Checks: Ensuring a clean professional history and adherence to ethical standards.
- Educational and Professional Qualifications: Validating all academic degrees, certifications, and licenses from recognized institutions.
- Experience Verification: Thoroughly assessing past work experience and clinical proficiency.
- Skills Assessment: Evaluating practical skills and specialized knowledge relevant to their practice area.
- Continuous Professional Development (CPD): Confirming ongoing engagement in learning and skill enhancement.
- Regulatory Compliance: Ensuring all providers meet and exceed the standards set by Rwanda's Ministry of Health and relevant professional bodies.
Scope Of Work For Hospital Asset Inventory & Tagging Service (Barcode/rfid)
This document outlines the Scope of Work (SOW) for a comprehensive Hospital Asset Inventory and Tagging Service. The service aims to establish an accurate, up-to-date, and efficiently managed inventory of all movable physical assets within the hospital. This will be achieved through a systematic process of identification, data collection, and tagging using either Barcode or Radio-Frequency Identification (RFID) technology, or a hybrid approach as specified. The objective is to enhance asset utilization, improve tracking and security, streamline maintenance and audit processes, and provide a foundation for effective asset lifecycle management.
| Phase | Activity | Description | Technical Deliverables | Standard Specifications |
|---|---|---|---|---|
| Project Kick-off Meeting | Define project scope, objectives, timelines, roles, and responsibilities. Familiarize with hospital layout and asset types. | Project Plan, Communication Plan, Stakeholder Register | Adherence to agreed-upon project management methodologies (e.g., Agile, Waterfall). |
| Asset Categorization & Data Dictionary Definition | Collaborate with hospital stakeholders to define asset categories and the specific data points to be collected for each category. | Approved Asset Categorization Matrix, Data Dictionary Template | Data fields must be standardized, auditable, and relevant to hospital operations. | |
| Site Survey & Access Planning | Conduct a thorough survey of all hospital areas to understand physical constraints and plan access for inventory teams. | Site Survey Report, Access Schedule | Ensure minimal disruption to hospital operations and patient care. | |
| Physical Asset Audit | Systematically locate and visually identify all movable assets within the defined scope. | On-site asset identification logs (preliminary) | Identification methods may include visual inspection, serial number verification, and consultation with department staff. |
| Data Capture | Collect pre-defined data points for each asset using handheld scanners or mobile devices. | Raw asset data files (e.g., CSV, Excel) | Data accuracy and completeness are paramount. Real-time data validation checks at the point of capture. | |
| Asset Tagging (Barcode/RFID) | Apply durable, clearly visible, and uniquely identifiable tags to each asset. | Tagged assets | Tags must be resistant to hospital environment (e.g., cleaning agents, moisture, temperature variations). Barcodes must be scannable under various lighting conditions. RFID tags must have appropriate read range and data integrity. | |
| Data Validation & Cleansing | Review collected data for accuracy, consistency, and completeness. Resolve any discrepancies or missing information. | Validated asset data file | Data cleansing algorithms and manual review processes to ensure high data quality. |
| Data Import/Integration | Import the validated asset data into the hospital's existing AMS or a provided cloud-based solution. | Populated Asset Management System | Data mapping to existing AMS fields. API integration or secure file transfer protocols as required. | |
| Generation of Digital Asset Registry | Create a comprehensive, searchable digital database of all inventoried assets. | Digital Asset Registry (accessible via AMS or provided portal) | The registry should include all captured data fields and be searchable by various criteria. | |
| Inventory Summary Report | Provide a report summarizing the total number of assets inventoried, by category and location. | Asset Inventory Summary Report | Includes key statistics and overall project completion metrics. |
| Exception Report | Detail any assets that could not be located, identified, or tagged, along with reasons. | Asset Exception Report | Actionable insights for further investigation. | |
| Training (Optional, if specified) | Provide training to designated hospital personnel on using the AMS and managing asset data post-implementation. | Training Materials, Training Completion Records | Tailored to user roles and responsibilities. | |
| Project Closure & Handover | Formal handover of all deliverables, documentation, and project closure sign-off. | Final Project Report, All Deliverables | Includes lessons learned and recommendations for future asset management. |
Key Objectives
- To conduct a complete and accurate physical inventory of all identified hospital assets.
- To assign unique identification tags (Barcode/RFID) to each inventoried asset.
- To capture essential asset data for each tagged item, including but not limited to asset ID, description, serial number, manufacturer, model, purchase date, warranty information, location, and custodian.
- To integrate the collected asset data into the hospital's existing Asset Management System (AMS) or a provided solution.
- To provide a comprehensive digital asset registry.
- To improve asset accountability and reduce loss or misplacement.
- To facilitate efficient tracking for maintenance, repairs, and calibration schedules.
- To support regulatory compliance and audit requirements.
Service Level Agreement For Hospital Asset Inventory & Tagging Service (Barcode/rfid)
This Service Level Agreement (SLA) outlines the performance expectations and guarantees for the Hospital Asset Inventory & Tagging Service (Barcode/RFID) provided by [Your Company Name] to [Hospital Name]. This agreement covers response times for support requests and uptime guarantees for the asset management platform.
1. Service Description:
This service encompasses the initial inventory and tagging of hospital assets using barcode and/or RFID technology, as well as ongoing maintenance and support for the asset management system. The service aims to provide accurate, real-time visibility into the hospital's asset lifecycle, aiding in management, depreciation tracking, and regulatory compliance.
| Service Component | Severity Level | Response Time Guarantee (Business Hours) | Uptime Guarantee (Monthly) |
|---|---|---|---|
| Asset Management Platform Access | Critical (System Outage, affecting all users) | 1 Hour | 99.5% |
| Asset Management Platform Access | High (Major functionality impaired, affecting a significant number of users) | 2 Hours | 99.5% |
| Asset Management Platform Access | Medium (Minor functionality impaired, affecting a limited number of users) | 4 Business Hours | 99.5% |
| Asset Management Platform Access | Low (General inquiries, cosmetic issues, non-critical bugs) | 8 Business Hours | 99.5% |
| Support for Tagging/Inventory Issues (e.g., scanner malfunction, tag read errors) | Critical (Prevents ongoing inventory/tagging process) | 2 Business Hours | N/A (Service dependent on successful tagging) |
| Support for Tagging/Inventory Issues (e.g., scanner malfunction, tag read errors) | High (Significantly slows down inventory/tagging process) | 4 Business Hours | N/A (Service dependent on successful tagging) |
| Support for Tagging/Inventory Issues (e.g., scanner malfunction, tag read errors) | Medium (Minor impact on inventory/tagging process) | 1 Business Day | N/A (Service dependent on successful tagging) |
Definitions
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM [Local Time], excluding national holidays.
- Downtime: Any period where the asset management platform is unavailable and inaccessible to [Hospital Name] users, rendering asset tracking and management functions inoperable.
- Response Time: The maximum time allowed for [Your Company Name] to acknowledge and begin addressing a support request.
- Resolution Time: The maximum time allowed for [Your Company Name] to resolve a reported issue, based on its severity.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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