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Verified Service Provider in Nigeria

Shielded Door Fabrication & Installation Service in Nigeria Engineering Excellence & Technical Support

Shielded Door Fabrication & Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.

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Advanced Ballistic Protection

Our fabrication process utilizes high-grade, certified ballistic steel and advanced welding techniques to create doors offering superior protection against a wide range of threats. Each door is engineered to meet stringent international security standards, ensuring maximum safety for your property and personnel in high-risk environments across Nigeria.

Precision Engineering & Customization

Leveraging state-of-the-art CNC machinery and meticulous engineering, we deliver custom-designed shielded doors tailored to your specific architectural requirements and security needs. From specialized locking mechanisms to unique aesthetic finishes, we ensure a perfect fit and unparalleled functionality for every installation in Nigeria.

Expert Installation & Site Integration

Our certified technicians provide seamless, on-site installation of shielded doors throughout Nigeria. We meticulously assess structural integrity and ensure optimal integration with existing security systems, guaranteeing immediate and effective deployment of your enhanced security solution. Our commitment extends to post-installation support and maintenance.

What Is Shielded Door Fabrication & Installation Service In Nigeria?

Shielded Door Fabrication & Installation Service in Nigeria refers to the specialized process of designing, manufacturing, and fitting doors engineered to provide a specified level of electromagnetic interference (EMI) and radio frequency interference (RFI) shielding. These doors are constructed with conductive materials and integrated shielding mechanisms to prevent the unwanted ingress or egress of electromagnetic fields, thereby safeguarding sensitive electronic equipment and ensuring data integrity. The service encompasses a comprehensive approach, from initial site assessment and custom design to material selection, precision fabrication, and expert installation, followed by performance testing to verify shielding effectiveness.

Who Needs Shielded Door Fabrication & Installation Service?Typical Use Cases
Organizations handling sensitive data: Government agencies, financial institutions, military installations, research laboratories requiring protection against eavesdropping and unauthorized data interception.Manufacturers of electronic equipment: Companies producing sensitive electronic components, telecommunications equipment, medical devices, or defense systems that require controlled electromagnetic environments for testing, development, or operation.Operators of critical infrastructure: Facilities managing power grids, telecommunications hubs, data centers, or broadcast studios where electromagnetic interference could disrupt essential services or compromise system reliability.Healthcare providers: Hospitals and medical research facilities utilizing sensitive diagnostic and therapeutic equipment (e.g., MRI scanners, sensitive patient monitoring systems) that can be affected by EMI/RFI.Scientific research institutions: Laboratories conducting experiments requiring precise control of electromagnetic fields to achieve accurate results and prevent external interference.Secure facilities: Military bunkers, intelligence agencies, and high-security government buildings requiring robust protection against electronic intrusion.Anechoic and semi-anechoic chambers: Facilities used for electromagnetic compatibility (EMC) testing, antenna pattern measurement, and radar cross-section analysis.
Secure communication rooms: Preventing signal leakage from classified discussions or sensitive electronic communications.Data centers and server rooms: Shielding critical IT infrastructure from external EMI/RFI and preventing unauthorized electronic surveillance.Laboratory environments: Maintaining a controlled electromagnetic environment for scientific experiments, sensitive equipment operation, and accurate measurements.Medical imaging and diagnostic facilities: Protecting MRI, CT scanners, and other sensitive medical equipment from interference that could compromise image quality or operational integrity.Electromagnetic Compatibility (EMC) testing facilities: Ensuring the integrity of shielded environments for testing electronic devices against regulatory standards.Broadcast and telecommunications facilities: Preventing interference that could disrupt signal transmission and reception.Military and defense installations: Safeguarding sensitive electronic systems and communication networks from electronic warfare and espionage.

Service Components and Considerations

  • Design and Engineering: Detailed architectural and electrical integration planning, accounting for structural requirements, shielding material compatibility, and specific performance metrics (e.g., dB attenuation).
  • Material Selection: Utilization of materials such as copper, aluminum, Mu-metal, or conductive coatings integrated into a robust door frame and leaf structure. Gasketing systems (e.g., finger stock, conductive fabric over foam) are critical for maintaining shielding continuity at all closure points.
  • Fabrication: Precision manufacturing processes to ensure tight tolerances, seamless integration of shielding elements, and structural integrity. This includes specialized welding, cutting, and assembly techniques.
  • Hardware Integration: Incorporation of specialized hardware, including conductive hinges, latches, and locking mechanisms, designed to maintain shielding effectiveness while providing functionality and security.
  • Installation and Sealing: Expert fitting of the shielded door into the prepared opening, ensuring a complete and consistent seal against the surrounding shielding structure (e.g., shielded room, anechoic chamber).
  • Performance Testing and Certification: Post-installation verification of shielding performance using standardized test procedures and equipment (e.g., EMI meters, signal generators) to confirm compliance with specified attenuation levels.
  • Maintenance and Refurbishment: Ongoing services to ensure the continued integrity of the shielding over the lifespan of the door.

Who Needs Shielded Door Fabrication & Installation Service In Nigeria?

Shielded door fabrication and installation services are crucial for organizations and individuals in Nigeria requiring enhanced security and protection against electromagnetic interference (EMI) or radio frequency interference (RFI). These specialized doors are designed to create a Faraday cage effect, blocking signals and preventing unauthorized access to sensitive information or equipment. The demand for such services spans various sectors where data security, privacy, and the integrity of electronic devices are paramount.

Target Customer SectorKey Departments/ApplicationsPrimary Needs Addressed
Government & DefenseNational Security, Communications Rooms, Command Centers, Secure Archives, Intelligence Gathering UnitsConfidentiality, Prevention of eavesdropping, Signal jamming prevention, Data security
Financial ServicesTrading Floors, Data Processing Centers, Secure Vaults, Compliance Departments, IT SecurityTransaction integrity, Fraud prevention, Data protection, Regulatory compliance, Network security
Telecommunications & ITServer Rooms, Data Centers, Network Operations Centers (NOCs), R&D Labs, Secure Communication HubsSignal integrity, EMI/RFI shielding, Prevention of signal leakage, Data center security, Network resilience
HealthcareMedical Imaging Labs (MRI, CT scan rooms), Telemedicine Centers, Patient Data Archives, Research FacilitiesPreventing interference with sensitive medical equipment, Protecting patient data privacy, Ensuring accuracy of diagnostic equipment
Research & DevelopmentElectronics Labs, Secure Project Rooms, Anechoic Chambers, Testing FacilitiesPreventing external interference in experiments, Protecting proprietary research, Ensuring accurate testing environments
Critical InfrastructureControl Rooms, SCADA Systems Rooms, Security Operations Centers (SOCs)Protecting control systems from cyber-attacks and signal interference, Ensuring operational continuity, National security
Corporate EntitiesBoardrooms, Executive Offices, IT Server Rooms, Legal Departments, Confidential Project RoomsProtecting sensitive business strategies, Safeguarding intellectual property, Ensuring data privacy, Secure communication

Target Customers & Departments for Shielded Door Fabrication & Installation in Nigeria:

  • Government Agencies & Ministries
  • Military & Defense Organizations
  • Intelligence and Security Services
  • Financial Institutions (Banks, Investment Firms)
  • Telecommunications Companies
  • Data Centers and Cloud Service Providers
  • Research & Development Facilities
  • Healthcare Institutions (Hospitals, Diagnostic Labs)
  • Educational Institutions (University Labs, Secure Archives)
  • Law Enforcement Agencies
  • Corporate Headquarters (especially those handling sensitive data)
  • Critical Infrastructure Operators (Power Grids, Water Treatment Plants)
  • High-Security Private Residences

Shielded Door Fabrication & Installation Service Process In Nigeria

This document outlines the comprehensive workflow for Shielded Door Fabrication and Installation Services in Nigeria, from the initial client inquiry to the final project execution and handover. Our process is designed to ensure clear communication, precise execution, and client satisfaction at every stage.

StageDescriptionKey ActivitiesDeliverables/OutcomesResponsible Party
  1. Inquiry & Initial Consultation
The client expresses interest in shielded door services. This stage involves understanding their basic needs and project scope.Receive client inquiry (phone, email, website). Discuss preliminary requirements (type of shielding, size, application). Provide general information about our services.Understanding of client's initial needs. Confirmation of service offering suitability.Client, Service Provider Sales Team
  1. Site Survey & Requirements Gathering
A detailed assessment of the project site to accurately capture all necessary dimensions and technical specifications.Schedule and conduct on-site visit. Measure existing openings. Assess structural integrity. Discuss specific operational requirements (e.g., access control integration, interlocks). Identify potential installation challenges.Detailed site report. Accurate measurements. Comprehensive list of technical requirements. Potential site-specific recommendations.Service Provider Technical Team/Site Engineer, Client Representative
  1. Design & Material Selection
Translating the gathered requirements into a detailed design and selecting appropriate shielding materials.Develop technical drawings and specifications for the shielded door. Select shielding materials (e.g., lead, steel, specialized composites) based on radiation type and intensity. Choose hardware (hinges, locks, seals, automation).Approved technical drawings and specifications. Material selection report. Hardware specification.Service Provider Design Team, Client (for approval)
  1. Quotation & Proposal
Presenting a detailed cost breakdown and project plan to the client.Prepare a comprehensive quotation including material costs, fabrication labor, installation labor, logistics, and any applicable taxes. Draft a project proposal outlining the scope of work, timeline, and terms.Formal quotation. Detailed project proposal.Service Provider Sales/Project Management Team, Client
  1. Contract & Agreement
Formalizing the project terms and conditions between the client and the service provider.Client review and acceptance of the proposal. Negotiation of terms (if any). Signing of the service contract. Payment of initial deposit.Signed service contract. Secured project booking.Client, Service Provider Management Team
  1. Fabrication
The manufacturing process of the shielded door based on approved designs and specifications.Procurement of raw materials. Cutting, shaping, and assembly of door components. Integration of shielding materials. Welding, grinding, and finishing. Pre-assembly of hardware.Fabricated shielded door components. Ready for quality control.Service Provider Fabrication Workshop/Team
  1. Quality Control & Testing (Pre-Installation)
Ensuring the fabricated door meets all specified quality standards and performance requirements before it leaves the workshop.Visual inspection of welds and finishes. Dimensional checks against drawings. Leakage testing (if applicable, e.g., for radiation shielding). Functional testing of hardware.Report of quality control checks. Confirmed compliance with specifications.Service Provider Quality Assurance Team
  1. Logistics & Site Preparation
Transporting the fabricated door to the site and ensuring the site is ready for installation.Secure transportation of the shielded door to the project site. Coordinate delivery with the client. Ensure the installation area is cleared and accessible. Pre-installation checks of the opening.Shielded door delivered to site. Site prepared for installation.Service Provider Logistics Team, Client Representative
  1. Installation
The process of fitting and securing the shielded door within the designated opening.Mounting of door frame. Installation of door leaf. Adjustment of hinges and alignment. Installation and connection of any automated systems (e.g., openers, interlocks). Sealing of gaps.Installed shielded door. Functional basic operation.Service Provider Installation Team
  1. Final Inspection & Testing
A thorough check of the installed door to ensure it meets all requirements and operates as intended.Verification of all installed components. Testing of door operation (manual and automated). Final sealing and finishing checks. Client walk-through and sign-off on completed installation.Fully functional and secured shielded door. Client acceptance.Service Provider Installation Team, Client Representative
  1. Handover & Documentation
Providing the client with all necessary documentation and completing the project.Provide operation and maintenance manuals. Supply any relevant certifications or test reports. Hand over keys or access credentials. Final invoicing and payment.Complete project documentation. Finalized project.Service Provider Project Management Team, Client
  1. After-Sales Support & Maintenance
Ongoing support and services to ensure the long-term performance of the shielded door.Offer warranty services. Provide scheduled maintenance checks. Address any client queries or issues. Offer repair services if needed.Continued client satisfaction. Long-term performance of the shielded door.Service Provider Technical Support/Maintenance Team

Shielded Door Fabrication & Installation Service Workflow

  • Inquiry & Initial Consultation
  • Site Survey & Requirements Gathering
  • Design & Material Selection
  • Quotation & Proposal
  • Contract & Agreement
  • Fabrication
  • Quality Control & Testing (Pre-Installation)
  • Logistics & Site Preparation
  • Installation
  • Final Inspection & Testing
  • Handover & Documentation
  • After-Sales Support & Maintenance

Shielded Door Fabrication & Installation Service Cost In Nigeria

The cost of shielded door fabrication and installation services in Nigeria can vary significantly based on a multitude of factors. These specialized doors, often used for security, radiation shielding, or soundproofing purposes, require specific materials, expertise, and a more involved installation process compared to standard doors. Understanding these pricing determinants is crucial for accurate budgeting.

Door Type/ApplicationEstimated Cost Range (NGN)Notes
Basic Security/Reinforced Doors (e.g., solid steel, good quality locks)250,000 - 750,000Suitable for enhanced home or office security. Material thickness and lock quality are key.
Soundproof Doors (e.g., dense wood composites, acoustic seals)300,000 - 900,000Used for recording studios, offices requiring privacy, or noisy environments. Focus on material density and airtightness.
Light Radiation Shielding Doors (e.g., thin lead lining for X-ray rooms)700,000 - 2,500,000+Requires specialized lead lining. Cost is highly dependent on lead thickness and door size. Installation requires expertise.
Heavy Radiation Shielding Doors (e.g., thick lead lining for CT scanners, linear accelerators)2,000,000 - 10,000,000+Extremely specialized. Involves significant lead weight and precise engineering. Often custom-fabricated to exact specifications.
High-Security Ballistic Doors800,000 - 4,000,000+Designed to withstand specific ballistic threats. Requires specialized armored steel and robust locking mechanisms.
Custom Fabricated Doors (any of the above with unique features)Add 20% - 50%+ to base costIncludes unique dimensions, complex designs, integrated vision panels, or specialized hardware.

Key Pricing Factors for Shielded Door Fabrication & Installation in Nigeria:

  • Material Type and Thickness: The primary determinant of cost is the material used for shielding. For radiation shielding (e.g., lead-lined doors), the thickness and grade of lead will heavily influence the price. For security or soundproofing, the type and density of steel, wood composites, or specialized sound-dampening materials will affect costs. Thicker, denser, and specialized materials are generally more expensive.
  • Door Size and Dimensions: Larger or custom-sized doors will require more raw materials and potentially more complex fabrication, leading to higher costs. Standard door sizes are usually more economical.
  • Level of Shielding Required: The specific application dictates the shielding requirements. Radiation shielding doors, for instance, have stringent specifications for lead equivalence, which directly impacts material costs. High-security doors might require specific ballistic ratings or specialized locking mechanisms.
  • Fabrication Complexity: Intricate designs, the need for specialized cuts, integration of complex locking systems (e.g., electronic access control, multi-point locking), or the inclusion of observation windows can add to fabrication complexity and cost.
  • Hardware and Accessories: The cost of hinges, door closers, handles, locks, vision panels (if required and shielded), and any integrated electronic components will contribute to the overall price. High-security or specialized hardware will be more expensive.
  • Installation Complexity and Site Conditions: The ease or difficulty of installation significantly impacts labor costs. Factors include: the type of wall construction (concrete, brick, metal stud), accessibility of the site, the need for structural modifications, and the weight and size of the door requiring specialized lifting equipment. Difficult access or extensive site preparation will increase installation costs.
  • Skilled Labor and Expertise: Fabricating and installing shielded doors requires specialized skills and experienced technicians. The demand for such expertise in Nigeria can influence labor rates. Companies with proven track records and certifications in specialized door installations will likely charge more.
  • Brand and Manufacturer Reputation: Reputable manufacturers and established installation companies often command higher prices due to their perceived quality, reliability, and after-sales service.
  • Customization vs. Standard Options: Opting for fully customized solutions tailored to specific needs will generally be more expensive than choosing from a range of standard shielded door options offered by a provider.
  • Location within Nigeria: Prices can vary slightly based on the region or city within Nigeria due to differences in transportation costs for materials, local labor rates, and market demand.
  • Warranty and After-Sales Service: The duration and scope of the warranty offered, as well as the availability of after-sales support and maintenance, can be factored into the overall cost.
  • Lead Time and Urgency: If a project requires a particularly quick turnaround, expedited fabrication and installation services might incur additional charges.

Affordable Shielded Door Fabrication & Installation Service Options

Protecting your sensitive areas from electromagnetic interference (EMI) and radio frequency interference (RFI) doesn't have to break the bank. Our affordable shielded door fabrication and installation service offers a range of options designed to meet your budget while providing robust protection. We understand that cost-effectiveness is crucial, and we've developed value bundles and cost-saving strategies to ensure you get the best possible solution without compromising quality or performance.

Service/BundleTypical Use CaseCost-Saving FactorKey Features
Entry-Level Shielded Door PackageBasic EMI/RFI protection for offices, labs, or small server rooms.Standardized components, streamlined fabrication.Single-layer shielding, basic EMI gaskets, standard hardware.
Mid-Range Shielded Door PackageModerate shielding requirements for data centers, medical imaging rooms, or research facilities.Balanced material cost and shielding performance.Double-layer shielding options, enhanced EMI/RFI gaskets, basic RF-tight hinges.
Modular Shielding SystemPhased shielding projects or large facility builds.Spreads capital expenditure, flexibility to scale.Individual shielded panels, connecting frames, adaptable to existing structures.
Refurbishment & Gasket ReplacementExisting shielded doors needing performance improvement or maintenance.Significantly lower cost than new fabrication.Inspection, repair, replacement of seals and conductive gaskets.
Supply Only / DIY-AssistedClients with internal technical expertise and resources.Eliminates installation labor costs.Fabricated door and frame, comprehensive installation guides, optional remote support.

Key Value Bundles & Cost-Saving Strategies:

  • Standard Shielded Door Packages: These pre-configured bundles offer a balance of performance and affordability, ideal for common shielding requirements. They often include a standard shielded door, frame, and essential hardware, optimized for quick fabrication and installation.
  • Modular Shielding Solutions: For larger projects or phased implementations, our modular approach allows you to build your shielding incrementally. This can spread costs over time and adapt to evolving needs.
  • Material Optimization: We leverage cost-effective yet highly effective shielding materials. Our engineers can recommend the optimal material selection based on your specific shielding effectiveness requirements (e.g., dB rating) and budget.
  • Bulk Purchase Discounts: If you require multiple shielded doors or are undertaking a comprehensive shielding project, significant discounts are available for bulk orders.
  • DIY-Assisted Installation: For clients with competent on-site technical staff, we offer options for 'supply only' or 'guided installation' to reduce labor costs. Our team can provide detailed instructions and remote support.
  • Refurbishment & Upgrade Services: Instead of a full replacement, consider our refurbishment or upgrade services for existing shielded doors. This can be a cost-effective way to improve performance or extend the lifespan of your current assets.
  • Standardized Hardware Selection: Opting for our standard, high-quality hardware components (hinges, latches, seals) can reduce costs compared to highly specialized or custom-designed options, without sacrificing functionality.
  • Consultation & Design Review: Our initial consultation and design review are crucial for preventing costly mistakes. We'll help you define your exact needs and avoid over-specifying, ensuring you only pay for the shielding you truly require.
  • Integrated Access Control Options: When installing shielded doors, integrating access control systems during the initial fabrication can be more cost-effective than retrofitting later.

Verified Providers In Nigeria

In Nigeria's burgeoning healthcare sector, identifying reliable and skilled healthcare providers is paramount for ensuring quality patient care. 'Verified Providers' signifies a commitment to excellence, rigorous vetting processes, and a dedication to upholding the highest medical standards. Among these esteemed institutions, Franance Health stands out as a leading example, consistently demonstrating exceptional credentials and offering a superior healthcare experience.

Credential/AspectFranance Health's DistinctionBenefits for Patients
Medical Staff QualificationsBoard-certified specialists, extensive experience, ongoing professional development.Access to top-tier expertise for accurate diagnosis and effective treatment.
Technology & EquipmentInvestment in advanced diagnostic tools and modern treatment modalities.Improved diagnostic accuracy, more efficient treatments, and potentially faster recovery.
Patient Care PhilosophyEmphasis on empathy, clear communication, and personalized treatment plans.Greater patient satisfaction, reduced anxiety, and a more positive healthcare experience.
Accreditation & ComplianceAdherence to national and international healthcare standards, rigorous internal audits.Assurance of receiving safe, high-quality, and regulated medical care.
Service ScopeComprehensive primary care, specialized clinics, and emergency services.Convenient access to a wide range of medical needs under one trusted umbrella.

Why Franance Health is the Best Choice for Verified Healthcare in Nigeria:

  • Uncompromising Quality Standards: Franance Health adheres to stringent internal quality assurance protocols that often exceed national regulatory requirements. This ensures that every patient receives care delivered by highly competent professionals using advanced medical practices.
  • Highly Qualified and Experienced Professionals: The medical staff at Franance Health comprises board-certified specialists, experienced general practitioners, and dedicated nurses who have undergone extensive training and possess a proven track record of successful patient outcomes.
  • State-of-the-Art Facilities and Technology: Franance Health invests in modern medical equipment and diagnostic tools, enabling accurate diagnosis and effective treatment. Their commitment to technological advancement translates into better patient care and reduced recovery times.
  • Patient-Centric Approach: Beyond medical expertise, Franance Health prioritizes a compassionate and patient-centered approach. They foster an environment of trust, communication, and personalized care, ensuring that patients feel informed, respected, and comfortable throughout their healthcare journey.
  • Comprehensive Range of Services: From routine check-ups and preventative care to specialized treatments and emergency services, Franance Health offers a holistic spectrum of healthcare solutions to meet diverse patient needs.
  • Strong Ethical Framework and Transparency: Franance Health operates with a deep commitment to ethical medical practices and transparency in all its dealings. Patients can expect clear communication regarding diagnoses, treatment options, and costs.

Scope Of Work For Shielded Door Fabrication & Installation Service

This Scope of Work (SOW) outlines the requirements for the fabrication and installation of shielded doors. It details the technical deliverables, standard specifications, and project management aspects necessary to ensure the successful completion of this project. The primary objective is to provide high-quality, radiation-shielded doors that meet all specified performance criteria and regulatory requirements.

CategoryDeliverable/SpecificationDescriptionStandard/Reference
Design & EngineeringShop DrawingsDetailed drawings showing dimensions, materials, shielding calculations, hardware, and installation details.Client Approved Drawings
Design & EngineeringShielding Calculations ReportComprehensive report detailing the shielding efficacy for specified radiation types and energies.Regulatory Standards (e.g., NCRP, ICRP, IAEA)
MaterialsLead or other shielding material specificationsDetails on the type, purity, density, and form of shielding material to be used.ASTM B29, ASTM B749, or equivalent
MaterialsSteel frame and door panel material specificationsSpecifications for the grade, thickness, and mechanical properties of steel used for the door and frame.ASTM A36, ASTM A283, or equivalent
FabricationDoor Panel FabricationPrecision fabrication of door panels, ensuring accurate lead lining integration and structural integrity.Manufacturer's Quality Control Procedures
FabricationFrame FabricationFabrication of heavy-duty frames designed to support the weight and shielding of the door.Manufacturer's Quality Control Procedures
FabricationWelding StandardsAll welding to be performed by certified welders according to recognized codes.AWS D1.1 or equivalent
InstallationSite Survey & Preparation ReportAssessment of the site for installation, including any necessary modifications to openings.Project Specific Requirements
InstallationFraming InstallationSecure installation of the door frame into the prepared opening, ensuring plumbness and level.Structural Engineering Drawings
InstallationShielded Door Installation & AlignmentCareful installation and precise alignment of the shielded door within the frame for smooth operation and effective shielding.Manufacturer's Installation Manual
InstallationHardware InstallationInstallation of all specified hardware, including hinges, locks, operators, and safety interlocks.Manufacturer's Specifications
Testing & CommissioningOperational Testing ReportVerification of door operation (manual/automatic), cycle testing, and checks for binding or obstruction.Project Acceptance Criteria
Testing & CommissioningInterlock System TestingTesting of all safety interlocks to ensure proper functionality and safety compliance.Regulatory Standards & Project Specifications
DocumentationAs-Built DrawingsUpdated drawings reflecting the final installed configuration.Client Requirements
DocumentationOperation & Maintenance ManualComprehensive guide for the end-user, including operating procedures, maintenance schedules, and troubleshooting.Manufacturer's Recommendations
DocumentationCertificate of ConformanceDocument certifying that the fabricated and installed doors meet all specified requirements and standards.Project Specifications

Key Project Stages & Activities

  • Detailed Design & Engineering
  • Material Procurement & Quality Control
  • Fabrication & Assembly
  • Site Preparation & Framing Installation
  • Shielded Door Installation & Alignment
  • Hardware & Ancillary Component Installation
  • Testing & Commissioning
  • Documentation & Handover
  • Post-Installation Support

Service Level Agreement For Shielded Door Fabrication & Installation Service

This Service Level Agreement (SLA) outlines the response times and uptime guarantees for Shielded Door Fabrication & Installation Services provided by [Your Company Name] to [Client Name] (the "Client"). This SLA is an addendum to the Master Service Agreement (MSA) between the parties.

Service ComponentResponse Time (Business Hours)Uptime Guarantee (Monthly)Remedy for SLA Breach
Fabrication & Design Support: For technical queries, design clarifications, and minor adjustments during the fabrication process.4 Business Hours: For acknowledgement and initiation of investigation.N/A (Service is project-based and measured by project completion timelines as per the main contract)No direct uptime guarantee; project delays will be addressed per the main contract's penalty clauses.
Installation Support: For issues arising during the installation process that prevent progress.2 Business Hours: For acknowledgement and dispatch of personnel (if required).N/A (Service is project-based and measured by project completion timelines as per the main contract)No direct uptime guarantee; project delays will be addressed per the main contract's penalty clauses.
Post-Installation Support (Critical Issues): For critical malfunctions of installed shielded doors affecting security or primary function.1 Business Hour: For acknowledgement. On-site technician dispatch to be initiated within 4 Business Hours where feasible and necessary, subject to site accessibility and technician availability.99.5% Uptime: Measured monthly, excluding Scheduled Maintenance and Client-caused issues.For each full 24-hour period of Unscheduled Downtime exceeding 0.5% of the monthly total, Client will receive a credit equivalent to [Percentage]% of the monthly service fee for the affected door(s).
Post-Installation Support (Non-Critical Issues): For performance degradations, cosmetic issues, or minor functional impairments not impacting primary security.8 Business Hours: For acknowledgement and initiation of investigation. Resolution target within 48 Business Hours.99.0% Uptime: Measured monthly, excluding Scheduled Maintenance and Client-caused issues.For each full 24-hour period of Unscheduled Downtime exceeding 1.0% of the monthly total, Client will receive a credit equivalent to [Percentage]% of the monthly service fee for the affected door(s).

Key Definitions

  • Scheduled Maintenance: Planned periods during which the Service may be unavailable for maintenance and upgrades. Client will be notified at least [Number] days in advance.
  • Unscheduled Downtime: Any period during which the Service is unavailable to the Client due to an unforeseen event or failure, excluding Scheduled Maintenance, Client-caused issues, or Force Majeure events.
  • Response Time: The maximum time allowed for [Your Company Name] to acknowledge and begin working on a reported issue after it has been formally submitted by the Client through the designated support channels.
  • Uptime: The percentage of time the Shielded Door Fabrication & Installation Service is available and functional for the Client's use, calculated over a monthly period.
  • Critical Issue: An issue that renders the primary function of the shielded door(s) unusable, posing a significant risk to security, safety, or operational continuity.
In-Depth Guidance

Frequently Asked Questions

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