Verified Service Provider in Nigeria
LIMS Implementation in Nigeria
Engineering Excellence & Technical Support
LIMS Implementation solutions for Digital & Analytical. High-standard technical execution following OEM protocols and local regulatory frameworks.
Enhanced Laboratory Data Integrity and Traceability
Implemented a robust LIMS solution across key Nigerian laboratories, establishing centralized, secure databases. This significantly improved data integrity by minimizing manual transcription errors and ensuring complete audit trails for all sample analyses, thereby enhancing regulatory compliance and research reliability.
Streamlined Workflow Automation and Resource Optimization
Configured LIMS workflows to automate routine laboratory processes such as sample accessioning, test assignment, and results reporting. This led to a demonstrable reduction in turnaround times and optimized the utilization of skilled personnel and expensive laboratory equipment across Nigerian healthcare and industrial settings.
Strengthened Quality Control and Interoperability
Deployed LIMS with advanced Quality Assurance/Quality Control (QA/QC) modules, enabling real-time monitoring of instrument performance and assay validation. This, coupled with successful integration with existing HIS/ERP systems, facilitated seamless data exchange and standardized quality benchmarks across multiple Nigerian diagnostic and research facilities.
What Is Lims Implementation In Nigeria?
Laboratory Information Management Systems (LIMS) implementation in Nigeria refers to the process of deploying and configuring software solutions designed to manage and track laboratory samples, experiments, results, and reporting. It is a critical undertaking for organizations that rely on laboratory operations for quality control, research and development, and regulatory compliance. The core objective is to streamline laboratory workflows, enhance data integrity, improve efficiency, and facilitate regulatory adherence. This involves a comprehensive approach encompassing software selection, system configuration, data migration, user training, and ongoing maintenance. The implementation process is typically managed by specialized LIMS vendors or IT consulting firms with expertise in laboratory informatics. The goal is to create a centralized, digital repository for all laboratory data, moving away from manual, paper-based systems which are prone to errors and inefficiencies.
| Who Needs LIMS Implementation? | Typical Use Cases |
|---|---|
| Pharmaceutical & Biotechnology Companies: For R&D, quality control (QC) of raw materials, in-process samples, and finished products, ensuring drug safety and efficacy, and regulatory submissions (e.g., NAFDAC). | Batch traceability, stability testing, method validation, formulation development, and adverse event reporting. |
| Food & Beverage Manufacturers: For ensuring product safety, quality assurance (QA), and compliance with food safety standards (e.g., SON, NAFDAC). | Raw material testing, finished product analysis, allergen testing, shelf-life studies, and spoilage detection. |
| Environmental Testing Laboratories: For monitoring pollution, assessing water and soil quality, and ensuring compliance with environmental regulations. | Sample tracking, analysis of pollutants (e.g., heavy metals, pesticides), method validation for environmental analysis, and reporting to regulatory bodies. |
| Clinical & Public Health Laboratories: For managing patient samples, diagnostic testing, epidemiological studies, and disease surveillance. | Sample accessioning, test ordering, result reporting, patient demographics management, and outbreak investigation support. |
| Industrial & Manufacturing Sectors (e.g., Oil & Gas, Chemical): For quality control of raw materials, process monitoring, and product release. | Material characterization, process parameter monitoring, quality testing of refined products, and compliance with industry standards. |
| Research Institutions & Universities: For managing research projects, tracking experimental data, and facilitating collaboration. | Experimental design management, sample tracking for research studies, data collection and analysis, and publication support. |
Key Components of LIMS Implementation:
- Requirement Gathering & Analysis: Detailed understanding of the laboratory's specific needs, workflows, and regulatory requirements.
- Software Selection: Evaluation and choice of a LIMS platform that aligns with organizational objectives and technical infrastructure.
- System Configuration & Customization: Tailoring the LIMS to match specific workflows, test menus, reporting formats, and user roles.
- Data Migration: Transferring existing laboratory data from legacy systems or spreadsheets into the new LIMS.
- Integration: Connecting the LIMS with other laboratory equipment (e.g., LIS, instruments) and enterprise systems (e.g., ERP).
- User Training: Educating laboratory personnel on system operation, data entry, and best practices.
- Validation & Testing: Ensuring the LIMS functions correctly and meets all specified requirements, often including IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification).
- Go-Live & Support: Deployment of the system and provision of ongoing technical assistance and maintenance.
Who Needs Lims Implementation In Nigeria?
Laboratories across Nigeria, regardless of their sector, are facing increasing pressure to enhance efficiency, ensure data integrity, and meet stringent regulatory requirements. The implementation of a Laboratory Information Management System (LIMS) is no longer a luxury but a necessity for organizations aiming for operational excellence and competitive advantage. A LIMS streamlines laboratory workflows, from sample tracking and testing to reporting and quality control, ultimately leading to improved accuracy, reduced turnaround times, and better resource management. This comprehensive solution is vital for laboratories that handle a high volume of samples, require robust auditing capabilities, or operate in highly regulated environments.
| Target Customer Type | Key Departments/Functions Benefiting from LIMS |
|---|---|
| Pharmaceutical & Biotechnology Companies | Quality Control (QC), Research & Development (R&D), Product Release, Stability Testing |
| Food & Beverage Manufacturers | Quality Assurance (QA), Product Development, Raw Material Testing, Finished Product Testing, Shelf-Life Studies |
| Environmental Testing Laboratories | Sample Receiving, Analytical Testing (water, soil, air), Data Analysis, Reporting, Compliance Monitoring |
| Clinical & Diagnostic Laboratories | Specimen Tracking, Test Ordering & Management, Results Reporting, Patient Data Management, Quality Assurance |
| Research & Academic Institutions | Experimental Data Management, Sample Tracking, Instrument Calibration, Collaboration, Grant Reporting |
| Government Regulatory Agencies | Inspection & Enforcement, Product Safety Testing, Environmental Monitoring, Compliance Auditing |
| Oil & Gas Industry Laboratories | Crude Oil Analysis, Refined Product Testing, Environmental Monitoring, Quality Control of Fuels and Lubricants |
| Agriculture and Soil Testing Labs | Soil Analysis, Fertilizer Testing, Water Quality Testing, Crop Health Monitoring, Environmental Impact Assessment |
Target Customers and Departments for LIMS Implementation in Nigeria
- Pharmaceutical & Biotechnology Companies
- Food & Beverage Manufacturers
- Environmental Testing Laboratories
- Clinical & Diagnostic Laboratories
- Research & Academic Institutions
- Government Regulatory Agencies
- Oil & Gas Industry Laboratories
- Agriculture and Soil Testing Labs
Lims Implementation Process In Nigeria
Implementing a Laboratory Information Management System (LIMS) in Nigeria involves a structured workflow, ensuring that the chosen system effectively meets the unique needs of Nigerian laboratories, considering factors like infrastructure, regulatory compliance, and user adoption. The process generally begins with an initial inquiry and progresses through detailed planning, system selection, configuration, training, go-live, and ongoing support. Each stage is crucial for a successful LIMS deployment that enhances laboratory efficiency, data integrity, and compliance.
| Phase | Key Activities | Considerations in Nigeria | Deliverables |
|---|---|---|---|
| Inquiry and Needs Assessment | Understanding laboratory workflows, sample tracking requirements, reporting needs, and regulatory compliance mandates. | Identifying specific challenges faced by Nigerian labs (e.g., power supply reliability, internet connectivity, existing legacy systems). | Detailed needs assessment report, documented requirements. |
| Vendor Identification and Pre-qualification | Researching LIMS vendors with experience in the African market or similar healthcare/research environments. | Assessing vendor's understanding of Nigerian regulatory bodies (e.g., NAFDAC, relevant professional councils) and local IT infrastructure. | Shortlisted vendor list. |
| RFP and Vendor Demonstrations | Issuing a Request for Proposal detailing specific requirements. Evaluating vendor proposals and conducting in-depth system demonstrations. | Ensuring demonstrations address critical Nigerian needs like offline capabilities, integration with existing equipment, and local language support if applicable. | Vendor proposal evaluation report, demonstration feedback. |
| System Selection and Contract Negotiation | Choosing the LIMS vendor that best fits the laboratory's technical, functional, and budgetary requirements. Finalizing contract terms. | Negotiating pricing, implementation timelines, support SLAs, and data ownership clauses relevant to the Nigerian legal framework. | Selected vendor, signed contract. |
| Project Planning and Team Formation | Establishing a dedicated project team comprising stakeholders from the lab, IT, and management. Developing a detailed project plan. | Ensuring representation from diverse laboratory departments and roles. Planning for potential infrastructure upgrades (e.g., stable power solutions). | Project charter, detailed project plan, defined roles and responsibilities. |
| System Configuration and Customization | Configuring the LIMS to match the laboratory's specific workflows, sample types, tests, reagents, and reporting formats. | Adapting the system to accommodate unique Nigerian sample collection and testing protocols. Integrating with locally available laboratory equipment. | Configured LIMS modules, customized reports and dashboards. |
| Data Migration | Planning and executing the transfer of existing laboratory data (e.g., sample records, test results) into the new LIMS. | Addressing data quality issues in legacy systems. Ensuring secure and compliant data transfer methods. | Migrated historical data. |
| User Training | Providing comprehensive training to all LIMS users, covering system navigation, data entry, sample management, and reporting functionalities. | Tailoring training to different user roles and levels of technical proficiency. Offering ongoing Q&A sessions. | Trained end-users, training materials. |
| System Testing (UAT) | Conducting User Acceptance Testing (UAT) to ensure the LIMS functions as expected and meets all user requirements. | Involving end-users in testing real-world scenarios. Documenting and resolving any identified bugs or issues. | UAT test scripts, documented test results, bug resolution report. |
| Go-Live and Deployment | Launching the LIMS into the production environment. Transitioning from the old system to the new. | Phased rollout might be considered based on infrastructure and user readiness. Establishing a hypercare period for immediate support. | Live LIMS system. |
| Post-Implementation Support and Optimization | Providing ongoing technical support, addressing user queries, and implementing system updates and enhancements. | Regular system audits and performance reviews. Gathering user feedback for continuous improvement and adaptation to evolving laboratory needs. | Ongoing support, system updates, performance reports. |
LIMS Implementation Workflow in Nigeria
- Inquiry and Needs Assessment
- Vendor Identification and Pre-qualification
- Request for Proposal (RFP) and Vendor Demonstrations
- System Selection and Contract Negotiation
- Project Planning and Team Formation
- System Configuration and Customization
- Data Migration
- User Training
- System Testing (UAT)
- Go-Live and Deployment
- Post-Implementation Support and Optimization
Lims Implementation Cost In Nigeria
Implementing a Laboratory Information Management System (LIMS) in Nigeria involves a range of costs influenced by various factors. These costs can vary significantly depending on the complexity of the laboratory, the chosen software, the level of customization required, and the vendor's expertise. Understanding these pricing factors is crucial for accurate budgeting and successful LIMS deployment.
| LIMS Solution Tier | Estimated Cost Range (NGN) | Typical Features Included |
|---|---|---|
| Basic/Entry-Level LIMS | ₦3,000,000 - ₦10,000,000 | Sample tracking, basic data entry, reporting, limited instrument integration, standard workflows. |
| Mid-Tier LIMS | ₦10,000,000 - ₦30,000,000 | Advanced sample management, comprehensive reporting and analytics, LIMS configuration tools, instrument interface management, QC modules, audit trails. |
| Enterprise/Advanced LIMS | ₦30,000,000 - ₦100,000,000+ | Highly configurable workflows, extensive instrument integration, advanced analytical capabilities, regulatory compliance features (e.g., 21 CFR Part 11), integration with other enterprise systems, multi-site support, robust security features, extensive customization. |
| Cloud-Based (SaaS) LIMS (Annual Subscription) | ₦500,000 - ₦5,000,000+ per year (per user/site) | Varies greatly by vendor and features, often includes software, hosting, basic support, and updates. Upfront setup/implementation fees may apply. |
Key Pricing Factors for LIMS Implementation in Nigeria
- Software Licensing Model: This is a primary driver of cost. Options include perpetual licenses (one-time purchase) or subscription-based models (monthly/annual fees). Subscription models can offer lower upfront costs but accumulate over time.
- Scope and Complexity of Laboratory Operations: The number of tests performed, the types of analyses (e.g., clinical, environmental, industrial), the volume of samples, and the need for specialized modules (e.g., QC, instrument integration, stability studies) directly impact pricing. More complex needs generally equate to higher costs.
- Customization and Configuration: Off-the-shelf LIMS solutions are less expensive. However, most Nigerian laboratories require some degree of customization to align with specific workflows, regulatory requirements, and existing processes. Extensive customization significantly increases implementation costs.
- Vendor and Service Provider: The reputation, experience, and support offerings of the LIMS vendor and their local implementation partners play a vital role. Established international vendors might have higher base software costs, while local integrators might offer competitive pricing for services.
- Hardware and Infrastructure: While cloud-based LIMS reduces the need for on-premise servers, some laboratories may still require hardware upgrades, network infrastructure improvements, or dedicated workstations. The cost of reliable internet connectivity in Nigeria is also a consideration.
- Integration with Existing Systems: Integrating the LIMS with other laboratory instruments (e.g., analyzers, sequencers) or enterprise systems (e.g., ERP, EMR) requires specialized expertise and can add to the overall cost.
- Training and User Adoption: Comprehensive training for laboratory staff is essential for successful LIMS adoption. The cost of training programs, including materials and trainer fees, needs to be factored in.
- Ongoing Support and Maintenance: Post-implementation support, software updates, bug fixes, and technical assistance are usually covered by annual maintenance contracts or included in subscription fees. The level of support required will influence ongoing costs.
- Data Migration: Transferring existing data from legacy systems or spreadsheets into the new LIMS can be a complex and time-consuming process, often incurring additional costs.
- Regulatory Compliance Features: Laboratories operating in regulated environments (e.g., pharmaceuticals, food safety) may require LIMS with specific compliance features (e.g., audit trails, electronic signatures) which can add to the software's price.
Affordable Lims Implementation Options
Implementing a Laboratory Information Management System (LIMS) can significantly improve efficiency, data integrity, and regulatory compliance in a laboratory. However, the initial cost of implementation can be a barrier for some organizations. Fortunately, there are several affordable LIMS implementation options available, focusing on value bundles and strategic cost-saving measures. This guide explores these options to help you find a LIMS solution that fits your budget without compromising on essential functionality.
| LIMS Implementation Approach | Description | Cost-Saving Aspects | Best For |
|---|---|---|---|
| Cloud-Based LIMS (SaaS) | Software is hosted by the vendor and accessed via the internet. Updates and maintenance are handled by the vendor. | Lower upfront investment (no hardware purchase), predictable monthly/annual subscription fees, reduced IT overhead, faster deployment. | Start-ups, small to medium-sized labs, organizations with limited IT resources, those seeking flexibility and scalability. |
| Value Bundles | Vendors offer pre-configured packages of software, services, and training tailored to specific lab types or needs (e.g., R&D, QC, environmental testing). | Streamlined procurement, potential discounts for bundled services, predictable total cost of ownership, reduced customization costs. | Labs with common workflows and requirements, organizations seeking a quick and cost-effective solution. |
| Open-Source LIMS | Software with publicly accessible source code that can be freely used, modified, and distributed. May require internal IT expertise for customization and maintenance. | No software licensing fees, high degree of customization possible. | Tech-savvy organizations with strong internal IT teams, labs with highly specific or unique requirements that standard LIMS cannot meet. |
| Phased Implementation | Rolling out LIMS functionality in stages, starting with the most critical modules and gradually adding more. | Spreads out costs over time, allows for user adoption and feedback at each stage, reduces the risk of a large, overwhelming project. | Labs with budget constraints, organizations undergoing significant workflow changes, those prioritizing immediate needs. |
| Configurable (Low-Code/No-Code) LIMS | LIMS solutions that allow users to configure workflows, fields, and reports through user-friendly interfaces, often with minimal or no coding. | Reduces reliance on expensive developer time for customization, empowers in-house staff to make adjustments. | Labs needing to adapt to evolving processes, organizations wanting to avoid vendor lock-in for minor changes. |
Key Considerations for Affordable LIMS Implementation
- Define Your Core Requirements: Clearly outline the essential features your lab needs. Avoid paying for functionalities you won't use.
- Phased Implementation: Start with a core set of features and expand over time as budget allows and needs evolve.
- Cloud-Based (SaaS) vs. On-Premise: SaaS typically has lower upfront costs and predictable subscription fees, while on-premise requires significant hardware and IT infrastructure investment.
- Vendor Reputation and Support: Research vendor reviews, customer support quality, and their track record for successful implementations.
- Scalability: Choose a solution that can grow with your lab's needs without requiring a complete system overhaul.
Verified Providers In Nigeria
In Nigeria's rapidly evolving healthcare landscape, discerning trustworthy and capable medical service providers is paramount. Franance Health stands out as a beacon of reliability, offering a network of rigorously vetted and credentialed healthcare professionals. This verification process ensures that every provider within the Franance Health ecosystem meets the highest standards of expertise, ethics, and patient care. Choosing Franance Health means opting for guaranteed quality and peace of mind.
| Credential Type | Franance Health Verification Standard | Significance for Patients |
|---|---|---|
| Medical Licenses & Registrations | Verified with relevant Nigerian Medical Council/Governing Bodies | Confirms legal authorization to practice medicine and adherence to professional regulations. |
| Educational Qualifications | Confirmed through accredited institutions and professional bodies | Ensures foundational knowledge and specialized training are up-to-date and recognized. |
| Professional Experience | Background checks and reference verification | Validates practical skills, a history of successful patient outcomes, and reliability. |
| Specialty Certifications | Validated with recognized specialty boards | Guarantees advanced expertise in specific medical fields. |
| Continuing Medical Education (CME) | Proof of ongoing professional development | Demonstrates a commitment to staying current with medical advancements and techniques. |
| Patient Feedback & Reviews | Monitored and incorporated into provider profiles | Provides real-world insights into provider bedside manner, communication, and patient satisfaction. |
Why Franance Health Providers are the Best Choice:
- Rigorous Verification Process: Franance Health employs a multi-stage vetting system that scrutinizes credentials, qualifications, and experience of all partner providers.
- Commitment to Excellence: Our providers are not just licensed but also demonstrate a consistent track record of patient satisfaction and adherence to best medical practices.
- Patient-Centric Approach: We prioritize providers who exhibit empathy, clear communication, and a dedication to understanding and meeting individual patient needs.
- Ethical Standards: All Franance Health providers are bound by strict ethical guidelines and a commitment to transparent and honest healthcare delivery.
- Access to Specialized Care: Our network encompasses a diverse range of specialists, ensuring that patients can find the precise expertise they require, regardless of their medical concern.
- Seamless Experience: From booking appointments to receiving care, Franance Health aims to provide a smooth and efficient healthcare journey for all its users.
Scope Of Work For Lims Implementation
This Scope of Work (SOW) outlines the project to implement a Laboratory Information Management System (LIMS) at [Client Organization Name]. The project aims to streamline laboratory operations, enhance data integrity, improve efficiency, and ensure regulatory compliance. This document details the technical deliverables and standard specifications for the LIMS implementation.
| Deliverable | Description | Standard Specifications / Key Requirements | Acceptance Criteria |
|---|---|---|---|
| LIMS Software Installation and Configuration | Installation of the chosen LIMS software on designated servers and initial configuration based on project requirements. | Software installed on Windows Server 2019 or later. Database server requirements met. Initial configuration of core modules (sample tracking, testing, results entry). | Successful installation verified. Basic system access granted to administrators. |
| Database Setup and Configuration | Creation and configuration of the LIMS database, including schema design and optimization. | Microsoft SQL Server 2019 or later. Database schema designed to support all defined LIMS functionalities. Backup and recovery strategy defined. | Database schema validated. Data integrity checks passed. |
| Integration with Existing Laboratory Equipment | Establishing interfaces between the LIMS and specified laboratory instruments for automated data capture. | Compatibility with [List of Instruments and their communication protocols, e.g., SCPI, HL7]. Data mapping defined for each instrument. Error handling mechanisms implemented. | Successful automated data transfer from integrated instruments validated. Data accuracy confirmed. |
| User Role and Permission Setup | Defining and configuring user roles and associated permissions within the LIMS to control access to functionalities and data. | Roles defined for Sample Manager, Analyst, Supervisor, Administrator, Auditor. Granular permissions set for CRUD operations on different data objects. | All user roles and permissions configured correctly as per the access control matrix. |
| Workflow and Instrument Configuration | Configuring LIMS workflows, test methods, instrument configurations, and reporting templates. | Workflows designed to reflect the client's laboratory processes. Test methods accurately defined with units and specifications. Instrument configurations match physical setups. | All configured workflows, tests, and instrument setups validated against existing SOPs. Reporting templates generate accurate reports. |
| Data Migration Strategy and Execution | Developing and executing a plan for migrating existing laboratory data into the new LIMS. | Data extraction from [Source Systems]. Data cleansing and transformation rules defined. Data validation plan in place. Full migration executed within agreed timeframe. | Successful migration of [X]% of historical data. Data integrity checks after migration confirm accuracy. |
| User Acceptance Testing (UAT) Support | Providing technical support and guidance to the client during the User Acceptance Testing phase. | Timely resolution of UAT defects. Provision of test scripts and guidance. Collaboration with client testing team. | All critical and high-priority UAT issues resolved. Client sign-off on UAT. |
| Training Material Development | Creating comprehensive training materials for end-users and administrators. | Materials include user manuals, quick reference guides, and training presentations. Content tailored to specific user roles and LIMS functionalities. | Training materials reviewed and approved by client stakeholders. |
| System Documentation (Technical and User Manuals) | Producing detailed technical documentation for system administration and user manuals for end-users. | Technical documentation includes installation guides, configuration guides, and troubleshooting procedures. User manuals cover all LIMS features and workflows. | Documentation is complete, accurate, and readily available. |
| Go-Live Support | Providing on-site or remote support during the LIMS go-live period. | Dedicated support team available during business hours for [Duration, e.g., 2 weeks] post-go-live. Rapid issue resolution. | Smooth transition to live operation with minimal disruption. |
| Post-Implementation Review | Conducting a review meeting to assess the success of the implementation and identify areas for improvement. | Meeting with key stakeholders to discuss project outcomes, lessons learned, and future recommendations. | Formal project closure report with client sign-off. |
Technical Deliverables
- LIMS Software Installation and Configuration
- Database Setup and Configuration
- Integration with Existing Laboratory Equipment
- User Role and Permission Setup
- Workflow and Instrument Configuration
- Data Migration Strategy and Execution
- User Acceptance Testing (UAT) Support
- Training Material Development
- System Documentation (Technical and User Manuals)
- Go-Live Support
- Post-Implementation Review
Service Level Agreement For Lims Implementation
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the implementation and ongoing operation of the Laboratory Information Management System (LIMS) provided by [Your Company Name] (hereinafter referred to as 'Provider') to [Client Company Name] (hereinafter referred to as 'Client'). This SLA is an integral part of the overall LIMS implementation contract.
| Service Component | Uptime Guarantee | Response Time (Severity 1 - Critical) | Response Time (Severity 2 - High) | Response Time (Severity 3 - Medium) | Response Time (Severity 4 - Low) |
|---|---|---|---|---|---|
| LIMS Application Availability | 99.9% (excluding scheduled maintenance) | N/A (System is down, focus is on restoration) | Within 30 minutes (acknowledgement), within 4 hours (resolution target) | Within 1 hour (acknowledgement), within 8 business hours (resolution target) | Within 4 business hours (acknowledgement), within 3 business days (resolution target) |
| LIMS Database Availability | 99.9% (excluding scheduled maintenance) | N/A (System is down, focus is on restoration) | Within 30 minutes (acknowledgement), within 4 hours (resolution target) | Within 1 hour (acknowledgement), within 8 business hours (resolution target) | Within 4 business hours (acknowledgement), within 3 business days (resolution target) |
| Core LIMS Functionality (e.g., sample login, data entry, reporting) | 99.9% (excluding scheduled maintenance) | Within 15 minutes (acknowledgement), within 2 hours (resolution target) | Within 30 minutes (acknowledgement), within 4 hours (resolution target) | Within 1 hour (acknowledgement), within 8 business hours (resolution target) | Within 4 business hours (acknowledgement), within 3 business days (resolution target) |
| Integration Points (e.g., instrument interfaces, ERP integration) | 99.5% (excluding scheduled maintenance) | Within 30 minutes (acknowledgement), within 4 hours (resolution target) | Within 1 hour (acknowledgement), within 8 business hours (resolution target) | Within 4 business hours (acknowledgement), within 2 business days (resolution target) | Within 8 business hours (acknowledgement), within 5 business days (resolution target) |
| Technical Support (General Inquiries/How-to) | N/A | N/A | N/A | N/A | Within 8 business hours (acknowledgement), within 3 business days (resolution target) |
Scope of Service
- LIMS Software Availability: Ensuring the LIMS application is accessible and functional for authorized users during scheduled operating hours.
- Technical Support: Providing timely assistance and resolution for issues encountered with the LIMS software.
- System Maintenance: Scheduled and unscheduled maintenance activities that may impact LIMS availability.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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