Verified Service Provider in Nigeria
Teleradiology Gateway Setup Service in Nigeria
Engineering Excellence & Technical Support
Teleradiology Gateway Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust Network Infrastructure & Redundancy
Our Teleradiology Gateway Setup Service in Nigeria leverages secure, high-bandwidth connectivity and implements multi-path network redundancy to ensure uninterrupted data flow and minimal latency for critical diagnostic imaging, even in challenging remote locations.
End-to-End Data Security & Compliance
We implement industry-leading encryption protocols (AES-256) and access controls, adhering to international data privacy standards and local Nigerian regulations, to safeguard sensitive patient information throughout the teleradiology workflow.
Seamless Integration with Existing HIS/PACS
Our setup service provides expert integration of the teleradiology gateway with your existing Hospital Information Systems (HIS) and Picture Archiving and Communication Systems (PACS), ensuring a unified and efficient workflow for radiologists and referring physicians.
What Is Teleradiology Gateway Setup Service In Nigeria?
Teleradiology Gateway Setup Service in Nigeria refers to the comprehensive implementation and configuration of infrastructure, software, and network solutions that enable the remote transmission, interpretation, and reporting of radiological images (e.g., X-rays, CT scans, MRIs, ultrasounds) by qualified radiologists located elsewhere. This service facilitates the establishment of a secure and efficient digital pipeline for medical imaging data, bridging geographical distances and improving access to specialized diagnostic services within Nigeria.
What it involves:
The service typically encompasses several key phases and technical components:
- Needs Assessment & Consultation: Understanding the existing IT infrastructure, imaging modalities, workflow requirements, and regulatory compliance needs of the healthcare facility.
- Network Infrastructure Setup: Establishing secure, high-bandwidth internet connectivity, Virtual Private Networks (VPNs), or dedicated leased lines to ensure reliable and encrypted data transfer between the originating facility and the teleradiology provider's reading center.
- PACS/RIS Integration: Configuring and integrating Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) at the client site with the teleradiology platform. This includes data de-identification, anonymization (if required), and metadata management.
- Image Transmission Protocol Configuration: Setting up and optimizing DICOM (Digital Imaging and Communications in Medicine) protocols for efficient and lossless image transfer.
- Security Implementation: Deploying robust security measures, including data encryption (in transit and at rest), access controls, authentication mechanisms, audit trails, and compliance with relevant data privacy regulations (e.g., NDPR - Nigeria Data Protection Regulation).
- Hardware & Software Deployment: Installing and configuring specialized teleradiology viewing software on radiologist workstations at the remote reading center and, if applicable, client-side workstations for preliminary image review or administration.
- System Testing & Validation: Rigorous testing of the entire workflow, including image acquisition, transmission, viewing, interpretation, and reporting, to ensure performance, reliability, and data integrity.
- Training & Support: Providing comprehensive training to IT staff, referring physicians, and administrative personnel on system usage, troubleshooting, and best practices. Ongoing technical support and maintenance are usually part of the service package.
- Compliance & Governance: Ensuring adherence to local healthcare regulations, licensing requirements, and ethical guidelines for remote medical services.
Who needs it:
- Hospitals and Clinics in Underserved Areas: Facilities in remote or rural regions of Nigeria lacking in-house radiology specialists. This service allows them to offer advanced diagnostic capabilities without the need to recruit and retain expensive on-site radiologists.
- Specialized Diagnostic Centers: Centers equipped with advanced imaging modalities (e.g., MRI, CT scanners) but with limited or no in-house radiology staff.
- Tertiary Healthcare Institutions: Larger hospitals that may experience high volumes of imaging studies or require sub-specialty interpretation (e.g., neuroradiology, musculoskeletal radiology) that their existing staff cannot fully cover.
- Government Health Initiatives: Public health programs aiming to expand access to diagnostic imaging across the nation.
- Emergency Services & Trauma Centers: Facilities requiring rapid 24/7 interpretation of critical imaging studies, especially when local radiologists are unavailable.
- Private Radiology Practices: Practices looking to outsource interpretation of studies performed outside their own facilities or to expand their reporting capacity.
Typical Use Cases:
- Emergency Room (ER) Triage: Rapid interpretation of CT scans for suspected stroke, trauma, or acute abdomen in ER settings, especially during off-hours.
- Out-of-Hours Coverage: Providing 24/7 radiology interpretation for all imaging modalities when local radiologists are unavailable.
- Sub-specialty Consultations: Accessing expert interpretation for complex cases requiring sub-specialized knowledge (e.g., pediatric radiology, interventional radiology findings).
- Workload Management: Offloading routine or high-volume studies from busy in-house radiology departments to manage backlogs and improve turnaround times.
- Quality Assurance & Second Opinions: Providing an independent review of diagnostic images to enhance accuracy and patient care.
- Mobile Imaging Units: Supporting diagnostic imaging provided by mobile units operating in remote locations.
- Rural Healthcare Expansion: Enabling smaller clinics and primary care facilities to offer basic diagnostic radiology services by outsourcing interpretation.
| Scenario | Challenge | Teleradiology Gateway Solution | Benefit |
|---|---|---|---|
| Rural Clinic with CT Scanner | Lack of on-site radiologist for interpretation | Secure gateway for transmitting CT scans to a remote reading center | Access to timely and expert diagnostics, improving patient outcomes and reducing patient travel. |
| Urban Hospital ER (Night Shift) | Limited availability of radiologists for emergent cases | Real-time image transmission and reporting service for critical studies | Faster diagnosis and treatment initiation, particularly for stroke or trauma patients. |
| Specialized Imaging Center | High volume of complex MRI studies requiring sub-specialty interpretation | Integrated gateway connecting to a network of sub-specialist radiologists | Enhanced diagnostic accuracy and provision of niche expertise without in-house recruitment. |
| Government Health Initiative | Need to extend diagnostic services across multiple remote locations | Scalable gateway setup to connect numerous outreach centers to centralized reading hubs | Equitable access to advanced medical imaging nationwide, fulfilling public health mandates. |
Key Components of Teleradiology Gateway Setup Service
- Network Infrastructure (VPNs, dedicated lines)
- PACS/RIS Integration
- DICOM Protocol Configuration
- Data Encryption & Security Protocols
- Teleradiology Viewing Software Deployment
- User Training & System Support
- Compliance Framework Integration
Who Needs Teleradiology Gateway Setup Service In Nigeria?
Teleradiology Gateway Setup Service in Nigeria caters to a diverse range of healthcare providers seeking to enhance their diagnostic imaging capabilities and reach. This service is crucial for organizations that either lack on-site radiological expertise or wish to augment their existing services with remote specialists. The primary goal is to bridge geographical gaps, improve turnaround times for radiology reports, and ultimately elevate patient care through efficient and accessible medical imaging interpretation.
| Target Customer/Department | Specific Needs Addressed | Benefits of Teleradiology Gateway Setup |
|---|---|---|
| Hospitals (Public & Private) | Lack of on-site radiologists, need for 24/7 coverage, managing high patient volumes, subspecialty expertise. | Improved diagnostic accuracy, reduced reporting delays, enhanced patient safety, cost-effectiveness, wider range of imaging modalities covered. |
| Diagnostic Imaging Centers | Limited radiologist availability, desire to expand service offerings beyond local capacity, need for specialized interpretations. | Increased throughput, access to subspecialists (e.g., neuroradiology, musculoskeletal), improved report quality, competitive advantage. |
| Specialty Clinics (e.g., Cardiology, Neurology, Orthopedics) | Need for expert interpretation of specific imaging types (e.g., cardiac MRI, brain CTs, orthopedic X-rays), timely reports to guide treatment. | Faster decision-making, accurate diagnosis of complex conditions, better patient outcomes, seamless integration with existing clinical workflows. |
| Rural Health Centers | Severe shortage of medical professionals, limited access to diagnostic imaging equipment, geographical isolation. | Essential diagnostic capabilities for remote populations, early detection of diseases, reduced need for patient travel, improved access to specialist care. |
| Tertiary Healthcare Institutions | Managing complex cases requiring subspecialist input, augmenting existing radiology departments, research and teaching needs. | Access to a global pool of experts, enhanced research opportunities, advanced training for local radiologists, improved handling of complex imaging studies. |
| Mobile Medical Units | Providing diagnostic services in underserved areas, on-demand interpretation for mobile imaging campaigns, need for immediate reporting. | Extended reach of healthcare services, efficient utilization of mobile units, immediate diagnostic feedback for patients in remote locations. |
Target Customers and Departments for Teleradiology Gateway Setup Service in Nigeria
- Hospitals (Public and Private)
- Diagnostic Imaging Centers
- Specialty Clinics
- Rural Health Centers
- Tertiary Healthcare Institutions
- Mobile Medical Units
Teleradiology Gateway Setup Service Process In Nigeria
Setting up a Teleradiology Gateway in Nigeria involves a structured workflow designed to ensure smooth integration of remote diagnostic imaging services. This process typically begins with an initial inquiry and progresses through assessment, planning, implementation, and ongoing support. The goal is to enable healthcare facilities in Nigeria to access specialized radiological expertise regardless of geographical limitations.
| Phase | Key Activities | Deliverables | Typical Timeline (Weeks) |
|---|---|---|---|
| Inquiry & Assessment | Initial contact, requirement gathering, site survey, IT infrastructure review. | Needs assessment report, feasibility study, proposed solution overview. | 1-3 |
| Design & Planning | Solution architecture, software selection, hardware procurement, network planning, security protocols. | Detailed solution design document, project plan, procurement list. | 2-4 |
| Implementation & Setup | Hardware installation, software configuration, network setup, integration with existing systems. | Installed and configured hardware/software, integrated PACS, secure network. | 4-8 |
| Training & Testing | User training (radiologists, technicians), system testing, UAT (User Acceptance Testing), pilot runs. | Trained personnel, test reports, validated workflow. | 2-4 |
| Go-Live & Support | Full operational launch, continuous monitoring, troubleshooting, ongoing technical support, performance optimization. | Live teleradiology service, support documentation, performance reports. | Ongoing |
Teleradiology Gateway Setup Service Process in Nigeria
- 1. Initial Inquiry & Consultation: The process starts when a healthcare provider in Nigeria expresses interest in teleradiology services.
- 2. Needs Assessment & Feasibility Study: A thorough evaluation of the client's current infrastructure, imaging modalities, IT capabilities, and specific teleradiological needs.
- 3. Solution Design & Proposal: Based on the assessment, a customized teleradiology solution is designed, including hardware, software, network requirements, and service level agreements (SLAs).
- 4. Contract Negotiation & Agreement: Formalizing the terms of service, pricing, payment schedules, and responsibilities.
- 5. Infrastructure Setup & Integration: Installation and configuration of necessary hardware (PACS servers, workstations, network devices) and software at the client's site.
- 6. Network Connectivity & Security: Establishing secure and reliable internet connectivity, often involving VPNs and robust cybersecurity measures.
- 7. Teleradiology Platform Integration: Connecting the client's PACS system to the chosen teleradiology platform for seamless image transfer and reporting.
- 8. Training & User Onboarding: Comprehensive training for radiologists, technicians, and administrative staff on using the teleradiology platform and associated workflows.
- 9. Pilot Testing & Validation: A trial period to test the end-to-end workflow, ensuring image quality, reporting speed, and system stability.
- 10. Go-Live & Full Operationalization: Transitioning to full-scale teleradiology operations with continuous monitoring.
- 11. Ongoing Support & Maintenance: Providing technical support, system updates, and regular maintenance to ensure optimal performance.
Teleradiology Gateway Setup Service Cost In Nigeria
Setting up a Teleradiology Gateway in Nigeria involves a range of costs, influenced by several key factors. A teleradiology gateway acts as the central hub for transmitting, storing, and processing medical images remotely. Its setup complexity, required infrastructure, and the chosen service provider significantly impact the overall investment. The local currency (Nigerian Naira - NGN) dictates the final figures, and pricing can vary widely based on the scale and specific needs of the healthcare facility.
| Service Component | Estimated Cost Range (NGN) | Notes |
|---|---|---|
| Basic Setup (Small Clinic/Department) | 5,000,000 - 15,000,000 | Includes essential software licenses, basic hardware, and standard integration for a limited number of users and modalities. |
| Standard Setup (Medium Hospital) | 15,000,000 - 40,000,000 | Covers comprehensive PACS/RIS, moderate hardware, integration with HIS/EHR, and support for multiple departments and modalities. |
| Advanced/Enterprise Setup (Large Hospital Network) | 40,000,000+ | Encompasses high-end hardware, advanced AI tools, complex integration, robust security, and dedicated support for a large-scale, multi-site deployment. |
| Internet Connectivity (Annual/Monthly) | 500,000 - 3,000,000+ | Highly dependent on bandwidth, reliability (fiber optic recommended), and service provider. Higher speeds and guaranteed uptime are more expensive. |
| Software Licensing (Annual/Perpetual) | 2,000,000 - 15,000,000+ | Varies based on features, number of users, modalities supported, and whether it's a subscription or perpetual license. |
| Hardware (Servers, Workstations, Monitors) | 3,000,000 - 20,000,000+ | Dependent on the quantity, specifications, and quality of equipment required. |
| Implementation, Integration & Training (One-time) | 2,000,000 - 10,000,000+ | Includes professional services for setup, customization, data migration, and user training. Costs increase with complexity. |
| Ongoing Maintenance & Support (Annual) | 1,000,000 - 5,000,000+ | Covers software updates, technical support, hardware maintenance contracts, and potential cloud service fees. |
Key Factors Influencing Teleradiology Gateway Setup Cost in Nigeria:
- Infrastructure Requirements: This includes the cost of reliable internet connectivity (fiber optic is preferred for speed and stability), robust server hardware for image storage and processing (PACS - Picture Archiving and Communication System), and potentially dedicated data center space. Facilities with existing, modern IT infrastructure will incur lower setup costs.
- Software Licensing: Teleradiology solutions require specialized software, including PACS, RIS (Radiology Information System), and potentially AI-powered diagnostic tools. The cost of these licenses can be a significant portion of the setup budget.
- Hardware Acquisition: Beyond servers, this encompasses workstations for radiologists, image display monitors with high resolution and DICOM compliance, and any necessary networking equipment.
- Integration and Customization: Integrating the teleradiology gateway with existing hospital information systems (HIS) and electronic health records (EHR) can be complex and add to the cost. Customization to meet specific workflow requirements also influences pricing.
- Service Provider Expertise and Support: The reputation, experience, and level of support offered by the teleradiology solutions provider are critical. Providers offering comprehensive implementation, training, and ongoing technical support will generally command higher fees.
- Scalability and Future-Proofing: The initial setup might be designed to accommodate future growth. Investing in more scalable solutions upfront might seem more expensive but can save costs in the long run.
- Training and Change Management: Effective training for radiologists, technologists, and IT staff is crucial for the successful adoption of the teleradiology system. This cost needs to be factored in.
- Security Measures: Implementing robust cybersecurity measures, including data encryption, access controls, and compliance with data privacy regulations, adds to the setup cost but is essential for protecting sensitive patient information.
Affordable Teleradiology Gateway Setup Service Options
Setting up a reliable and secure teleradiology gateway is crucial for modern healthcare practices. Our service offers flexible and affordable options designed to meet diverse needs, from small clinics to larger hospital networks. We understand that budget is a significant consideration, which is why we've developed value bundles and implemented cost-saving strategies to make advanced teleradiology accessible.
| Bundle Name | Key Features | Ideal For | Estimated Price Range (One-time Setup) |
|---|---|---|---|
| Starter Gateway | Secure VPN, Basic DICOM routing, 1 PACS connection, Cloud storage for 30 days | Small clinics, solo practitioners | $1,500 - $3,000 |
| Growth Teleradiology | Advanced security protocols, Multi-PACS support, Web portal access, EHR integration (basic) | Medium-sized practices, imaging centers | $3,000 - $7,500 |
| Comprehensive Network | High availability, Disaster recovery, Dedicated support, API integrations, Advanced analytics | Hospitals, large radiology groups | $7,500 - $20,000+ |
Teleradiology Gateway Setup Service Options
- Basic Setup Package: Ideal for smaller practices or those new to teleradiology. Includes core gateway configuration, secure VPN tunnel establishment, and basic image viewer integration.
- Standard Integration Package: Builds upon the basic package with enhanced security features, DICOM routing configuration, PACS connectivity, and a user-friendly web portal for report access.
- Enterprise Solution: Tailored for larger organizations requiring advanced features like high availability, redundant connections, integration with existing EMR/EHR systems, and custom reporting workflows. Includes dedicated support and performance monitoring.
- Add-on Modules: Options for advanced functionalities such as AI-powered preliminary reads, multi-site synchronization, and enhanced data analytics.
Verified Providers In Nigeria
In Nigeria's evolving healthcare landscape, the demand for trustworthy and competent medical services is paramount. Patients and healthcare professionals alike are seeking providers who not only possess the necessary skills but also adhere to the highest ethical and professional standards. This is where the importance of verified credentials and the credibility of healthcare organizations come into play. Franance Health has emerged as a leading entity in this regard, consistently demonstrating a commitment to excellence and patient well-being. This document will delve into Franance Health's credentials and articulate why they represent the best choice for healthcare services in Nigeria.
| Credential/Aspect | Franance Health's Commitment | Why it Matters for Patients in Nigeria |
|---|---|---|
| Licensing and Registration | All medical professionals are fully licensed and registered with the relevant Nigerian professional bodies (MDCN, NANNM, PCN, etc.). | Ensures practitioners are legally qualified and adhere to professional ethical standards, protecting patients from unqualified individuals. |
| Specialized Training & Certifications | Encourages and supports ongoing specialized training and certifications for staff in various medical fields. | Guarantees that patients receive care from specialists with up-to-date knowledge and advanced skills in their respective areas. |
| Clinical Protocols & Best Practices | Adheres to evidence-based clinical protocols and internationally recognized best practices in diagnosis and treatment. | Ensures standardized, safe, and effective treatment pathways, minimizing risks and maximizing positive health outcomes. |
| Facility Accreditation | Undergoes regular accreditation and inspection by Nigerian health regulatory bodies. | Confirms that the facilities meet strict standards for hygiene, safety, equipment, and overall service quality. |
| Data Security & Patient Confidentiality | Implements robust systems for protecting patient data and maintaining strict confidentiality. | Builds trust and assures patients that their sensitive health information is handled with the utmost care and security. |
| Continuous Quality Improvement (CQI) | Actively engages in CQI initiatives, incorporating patient feedback and performance data. | Demonstrates a commitment to ongoing enhancement of services, ensuring patients benefit from progressively better care. |
Franance Health Credentials and Why They Represent the Best Choice:
- {"title":"Accreditation and Regulatory Compliance:","description":"Franance Health rigorously adheres to all national and international healthcare regulations. Their facilities and practices are regularly audited and accredited by relevant Nigerian health authorities (e.g., Medical and Dental Council of Nigeria, Pharmaceutical Council of Nigeria, etc.). This ensures that they meet and exceed the required standards for quality of care, patient safety, and ethical conduct."}
- {"title":"Highly Qualified and Certified Medical Professionals:","description":"The core of Franance Health's strength lies in its team of doctors, nurses, specialists, and allied health professionals. Each professional undergoes thorough background checks and verification of their academic qualifications, professional licenses, and certifications. Continuous professional development and specialized training are strongly encouraged and facilitated, ensuring that their staff are at the forefront of medical advancements."}
- {"title":"Robust Quality Assurance and Patient Safety Protocols:","description":"Franance Health has implemented comprehensive quality assurance programs and stringent patient safety protocols. This includes meticulous infection control measures, adherence to best practices in medical procedures, robust medication management systems, and a culture that prioritizes open communication and feedback from patients to continuously improve services."}
- {"title":"Advanced Technology and Equipment:","description":"The organization invests in state-of-the-art medical technology and equipment. This commitment allows their practitioners to accurately diagnose, effectively treat, and efficiently manage a wide range of medical conditions, providing patients with access to the most advanced diagnostic and therapeutic tools available."}
- {"title":"Patient-Centric Approach and Ethical Practice:","description":"Franance Health places the patient at the center of their care model. They are committed to providing compassionate, respectful, and transparent healthcare. Their ethical framework is unyielding, ensuring patient confidentiality, informed consent, and equitable access to care, regardless of background or socio-economic status."}
- {"title":"Strong Partnerships and Collaborations:","description":"Franance Health actively collaborates with other reputable healthcare institutions, research bodies, and international organizations. These partnerships enhance their capacity to offer specialized services, engage in medical research, and stay abreast of global best practices in healthcare delivery."}
- {"title":"Proven Track Record and Patient Testimonials:","description":"Over time, Franance Health has built a strong reputation for delivering reliable and effective healthcare solutions. Positive patient feedback and testimonials consistently highlight their professionalism, the effectiveness of their treatments, and the positive outcomes achieved by their patients."}
Scope Of Work For Teleradiology Gateway Setup Service
This Scope of Work (SOW) outlines the services to be provided for the setup and configuration of a teleradiology gateway. The objective is to establish a secure and efficient pathway for transmitting medical imaging studies from remote sites to a central radiology reading center. This document details the technical deliverables and standard specifications to ensure successful implementation and operational readiness. The service encompasses hardware and software installation, network configuration, security implementation, integration testing, and user training.
| Category | Description | Deliverables | Standard Specifications |
|---|---|---|---|
| Project Management | Overall planning, coordination, and execution of the teleradiology gateway setup. | Project plan, regular status reports, risk management log, project closure report. | Agile or Waterfall methodology as agreed upon. Regular stakeholder communication. Defined escalation procedures. |
| Hardware Procurement & Installation | Sourcing and installation of necessary gateway hardware at remote sites and the central reading center. | Procured and installed gateway server(s), network interface cards, and any required peripheral devices. | Industry-standard servers (e.g., rack-mountable), enterprise-grade network components. Compliance with site-specific power and cooling requirements. |
| Software Installation & Configuration | Installation and configuration of teleradiology gateway software and associated middleware. | Installed and configured teleradiology gateway software, DICOM toolkit, and any required VPN clients. | Latest stable version of chosen teleradiology gateway software. Secure configuration of DICOM AE titles, ports, and transfer syntaxes. Encrypted data transmission protocols. |
| Network Configuration | Setting up secure network connectivity between remote sites and the central reading center. | Configured VPN tunnels, firewall rules, IP addressing scheme, and DNS settings. | Secure VPN (e.g., IPsec, SSL/TLS). Static or dynamic IP addressing as per network design. Network latency targets for image transfer. |
| Security Implementation | Implementing robust security measures to protect patient data during transmission. | Configured user authentication, authorization, data encryption (in-transit and at-rest), and audit logging. | Strong password policies, role-based access control, AES-256 encryption for data in transit. Secure key management. Compliance with HIPAA/GDPR security mandates. |
| Integration with Existing Systems | Seamless integration of the teleradiology gateway with the client's PACS and RIS. | Successful bidirectional data flow between the gateway, PACS, and RIS. | DICOM Modality Worklist (MWL) integration, DICOM Query/Retrieve (C-GET/C-MOVE) support. HL7 integration for patient demographics and study information. |
| Testing & Validation | Comprehensive testing to ensure functionality, performance, and security. | Unit testing, integration testing, user acceptance testing (UAT) plan and results, performance benchmarks. | DICOM conformance statements validated. Test cases covering image transfer, data integrity, and security. Minimum image transfer speed targets. |
| Documentation & Training | Providing comprehensive documentation and training for system administrators and end-users. | System administration guide, user manuals, training sessions, frequently asked questions (FAQ) document. | Clear, concise, and technically accurate documentation. Hands-on training sessions tailored to different user roles. |
| Post-Implementation Support | Initial period of support following the go-live date. | Troubleshooting assistance, issue resolution, and performance monitoring during the warranty period. | Defined service level agreement (SLA) for response and resolution times. Remote support capabilities. |
Key Objectives
- Establish a secure and reliable teleradiology communication channel.
- Facilitate seamless transfer of DICOM images and associated patient data.
- Ensure compliance with relevant healthcare data privacy and security regulations (e.g., HIPAA, GDPR).
- Integrate the teleradiology gateway with existing PACS and RIS systems.
- Provide training and documentation for end-users and administrators.
Service Level Agreement For Teleradiology Gateway Setup Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Teleradiology Gateway Setup Service. This service ensures the successful installation and configuration of your teleradiology gateway, enabling seamless image transmission and reporting. By agreeing to this SLA, both parties commit to the specified performance metrics and remedies.
| Service Component | Response Time Guarantee | Uptime Guarantee | Remedy for Breach |
|---|---|---|---|
| Initial Gateway Setup and Configuration | 48 business hours from confirmed site readiness | N/A (One-time setup service) | Service credits equivalent to 10% of setup fee if delay exceeds 72 business hours |
| Integration with PACS/RIS | 72 business hours from confirmed successful gateway installation | N/A (Part of initial setup) | Additional troubleshooting support at no extra charge until successful integration |
| Testing and Validation of Image Transmission | 24 business hours post-integration completion | N/A (Part of initial setup) | Extended testing period with dedicated support at no extra charge |
| User Training and Documentation | Within 5 business days of successful testing | N/A (Part of initial setup) | Rescheduled training session at mutually agreed time without additional cost |
| Ongoing Monitoring of Gateway Performance | 24x7 monitoring with automated alerts | 99.5% Gateway Availability (excluding scheduled maintenance) | Service credits equal to 5% of monthly service fee for every 1% drop in uptime below 99.5% |
| Technical Support for Gateway Issues | Tier 1 (initial response): 4 business hours | N/A (Support for uptime) | N/A |
| Technical Support for Gateway Issues | Tier 2 (resolution): 8 business hours (for issues impacting core functionality) | N/A (Support for uptime) | N/A |
Key Service Components and Guarantees
- Initial Gateway Setup and Configuration
- Integration with PACS/RIS
- Testing and Validation of Image Transmission
- User Training and Documentation
- Ongoing Monitoring of Gateway Performance
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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