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Verified Service Provider in Nigeria
DICOM Modality Worklist Setup Service in Nigeria
Engineering Excellence & Technical Support
DICOM Modality Worklist Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Streamlined Modality Integration & Compliance
Our DICOM Modality Worklist Setup Service ensures seamless integration of imaging modalities with your HIS/RIS/PACS in Nigerian healthcare facilities. We configure HL7 communication and adherence to DICOM standards, guaranteeing accurate patient and procedure data flow for efficient clinical workflows.
Remote Configuration & Nationwide Support
Leveraging secure remote access technologies, we provide expert DICOM Modality Worklist setup and troubleshooting for hospitals and clinics across Nigeria. Our service minimizes downtime and on-site visits, offering rapid deployment and ongoing support for your imaging infrastructure.
Enhanced Data Security & Workflow Optimization
We prioritize data integrity and security during DICOM Modality Worklist implementation in Nigeria. Our services include robust user access controls, data encryption, and workflow optimization to reduce manual data entry errors, improve reporting turnaround times, and enhance patient care delivery.
What Is Dicom Modality Worklist Setup Service In Nigeria?
The DICOM Modality Worklist (MWL) Setup Service in Nigeria refers to the implementation and configuration of a DICOM MWL server and its integration with radiology modalities (e.g., X-ray, CT, MRI scanners) within healthcare facilities in Nigeria. This service enables the creation and management of a dynamic worklist for imaging procedures, streamlining the imaging workflow from patient registration to image acquisition. The MWL acts as a crucial intermediary, allowing the RIS/PACS to distribute scheduled patient imaging examinations to the imaging modality. This eliminates manual data entry, reduces errors, and improves operational efficiency.
| Who Needs It? | Typical Use Cases | ||||
|---|---|---|---|---|---|
| Radiology Departments/Imaging Centers: Facilities that perform a significant volume of scheduled imaging examinations and aim to optimize their workflow. | Hospitals (Public and Private): Institutions with dedicated radiology departments or outpatient imaging services requiring efficient patient throughput. | Diagnostic Clinics: Specialized clinics offering imaging services that benefit from automated worklist management. | Healthcare IT Vendors/Integrators: Companies that provide and implement RIS/PACS solutions and require MWL integration for their clients in Nigeria. | ||
| Automated Worklist Population: When a patient is scheduled for an examination in the RIS, their details are automatically pushed to the relevant imaging modality's worklist. | Reduced Manual Data Entry: Eliminates the need for radiographers to manually input patient demographics and procedure details on the modality, minimizing transcription errors. | Improved Patient Identification: Ensures accurate association of patient data with the correct imaging study. | Enhanced Workflow Efficiency: Speeds up patient preparation and examination initiation, leading to higher patient throughput. | Real-time Status Updates: Potentially enables real-time updates on examination status between the RIS and the modality. | Compliance and Audit Trails: Facilitates better tracking and auditing of imaging procedures. |
Key Components and Involved Parties
- DICOM MWL Server: A software application that stores and manages the modality worklist. This can be a standalone server or integrated within a RIS or PACS.
- DICOM MWL Query/Retrieve SCP: The functionality on the imaging modality that queries the MWL server for scheduled procedures.
- DICOM MWL SCP: The functionality on the MWL server that responds to queries from the modality.
- RIS (Radiology Information System): The primary system responsible for scheduling patient examinations, generating the MWL entries, and often managing patient demographics and reports.
- PACS (Picture Archiving and Communication System): While not strictly required for MWL, PACS are often integrated with RIS and MWL, managing image storage, retrieval, and often providing a user interface for viewing worklists.
- Imaging Modalities: CT scanners, MRI scanners, X-ray machines, ultrasound devices, etc., equipped with DICOM networking capabilities.
- IT Infrastructure: Network connectivity, servers, workstations, and security protocols within the healthcare facility.
Who Needs Dicom Modality Worklist Setup Service In Nigeria?
The DICOM Modality Worklist (MWL) Setup Service is a critical component for any healthcare facility in Nigeria looking to streamline its radiology and imaging workflow. It acts as a bridge between the Picture Archiving and Communication System (PACS) and the imaging modalities (like X-ray, CT, MRI, Ultrasound), ensuring that patient information and examination orders are accurately and efficiently transferred. Without proper MWL setup, manual data entry is often required, leading to potential errors, delays, and reduced operational efficiency. This service is particularly beneficial for organizations aiming to improve diagnostic turnaround times, enhance data integrity, and optimize resource utilization.
| Customer Type | Key Departments Involved | Benefits of MWL Setup Service |
|---|---|---|
| Public Hospitals | Radiology Department, IT Department, Administration, Patient Registration | Reduces manual data entry errors, improves workflow efficiency, enhances patient data accuracy, facilitates better resource allocation, supports accurate billing. |
| Private Hospitals | Radiology Department, IT Department, Administration, Scheduling Department | Streamlines appointment scheduling, ensures accurate patient identification, speeds up image acquisition, improves reporting turnaround time, enhances patient satisfaction. |
| Diagnostic Imaging Centers | Radiology Department, IT Department, Reception/Scheduling, Administration | Optimizes modality utilization, minimizes downtime, ensures correct patient orders are sent to the right machine, improves operational throughput, supports compliance with reporting standards. |
| Specialty Clinics (e.g., Cardiology, Neurology, Oncology) | Radiology Department (if in-house), IT Department, Clinical Departments requiring imaging | Ensures specialized imaging protocols are correctly initiated, improves integration with Electronic Medical Records (EMR), facilitates precise data for treatment planning and monitoring. |
| Research Institutions | Radiology Department, Research Coordinators, IT Department, Data Management | Ensures consistency and accuracy of imaging data for research studies, simplifies data collection and aggregation, supports data integrity for scientific publications. |
| Tertiary Healthcare Institutions | Radiology Department, Cardiology, Neurology, Oncology, Neurosurgery, IT Department, Clinical Informatics | Manages high volumes of complex imaging procedures, integrates with advanced PACS and EMR systems, ensures seamless data flow for critical patient care, supports advanced imaging analysis and interpretation. |
Target Customers and Departments in Nigeria Requiring DICOM Modality Worklist Setup Service
- Hospitals (Public and Private)
- Diagnostic Imaging Centers
- Specialty Clinics with Imaging Services
- Research Institutions conducting medical imaging studies
- Government Health Agencies (for centralized imaging management)
- Tertiary Healthcare Institutions
Dicom Modality Worklist Setup Service Process In Nigeria
This document outlines the typical workflow for setting up a DICOM Modality Worklist (MWL) service for medical imaging modalities in Nigeria. It covers the process from an initial inquiry by a healthcare facility to the successful execution and ongoing support of the MWL service.
| Stage | Key Activities | Responsible Parties | Deliverables |
|---|---|---|---|
| Inquiry and Consultation | Needs assessment, technical discussion, scope definition, proposal generation. | Healthcare Facility, DICOM Service Provider | Needs assessment report, Technical proposal, Quotation. |
| Planning and Preparation | Contracting, site survey, system design, procurement, resource allocation. | Healthcare Facility, DICOM Service Provider | Signed contract, System design document, Procurement orders. |
| Implementation and Configuration | Server setup, network config, modality/RIS integration, worklist config. | DICOM Service Provider, Facility IT Team | Configured MWL server, Integrated systems, Initial connectivity. |
| Testing and User Acceptance | Comprehensive testing, UAT, feedback, sign-off. | DICOM Service Provider, Healthcare Facility Users | Test reports, UAT sign-off documentation. |
| Deployment and Go-Live | System rollout, go-live support, user training. | DICOM Service Provider, Healthcare Facility Staff | Operational MWL system, Trained users. |
| Post-Implementation and Support | Monitoring, maintenance, troubleshooting, help desk, SLA management. | DICOM Service Provider | Stable MWL service, Support tickets resolution, Performance reports. |
DICOM Modality Worklist Setup Service Process in Nigeria
- {"items":["Initial Contact: Healthcare facility (hospital, clinic, imaging center) contacts a DICOM service provider or IT vendor specializing in medical imaging solutions.","Needs Assessment: The service provider engages with the facility to understand their current imaging workflow, existing IT infrastructure, types of imaging modalities (e.g., X-ray, CT, MRI, Ultrasound), and specific requirements for an MWL.","Technical Consultation: Detailed discussion about the DICOM standard, MWL principles, benefits (e.g., reduced manual entry, improved workflow efficiency, data accuracy), and integration with existing RIS/PACS systems.","Scope Definition: Clearly define the scope of the project, including the number of modalities to be connected, the specific functionalities required, and any customization needs.","Proposal and Quotation: Based on the consultation, the service provider prepares a detailed proposal outlining the solution, implementation plan, timeline, and associated costs."],"title":"Phase 1: Inquiry and Consultation"}
- {"items":["Contractual Agreement: Finalization of contracts and service level agreements (SLAs) between the healthcare facility and the service provider.","Site Survey and Assessment: The service provider may conduct a physical site survey to assess network connectivity, power availability, physical space for any necessary servers or equipment, and compatibility with existing infrastructure.","System Design and Architecture: Designing the MWL architecture, including server requirements, database setup, network configuration, and integration points with the RIS and modalities.","Procurement of Hardware/Software: If new hardware (servers, network devices) or software licenses are required, they are procured.","Resource Allocation: The service provider allocates technical personnel (engineers, technicians) for the implementation.","Facility Preparation: The healthcare facility prepares the necessary IT infrastructure, network ports, and potentially designates space for equipment."],"title":"Phase 2: Planning and Preparation"}
- {"items":["Server Setup and Installation: Installation and configuration of the MWL server software and associated database.","Network Configuration: Setting up network connectivity between the MWL server, RIS, and each imaging modality. This often involves assigning static IP addresses and configuring firewall rules.","DICOM Conformance Statements: Review and ensure conformance of the modalities and the MWL server to relevant DICOM standards. Each device has a DICOM Conformance Statement that details its capabilities.","Modality Integration: Connecting each imaging modality to the MWL server. This typically involves configuring the modality's DICOM network settings to point to the MWL server for worklist queries.","RIS Integration: Integrating the MWL server with the facility's Radiology Information System (RIS). This allows the RIS to send patient and study information to the MWL server.","Worklist Configuration: Setting up the parameters for the worklist, such as how studies are assigned, scheduling information, and any specific routing rules.","Testing and Validation: Initial testing to ensure basic connectivity and data exchange between the MWL server, RIS, and a sample modality."],"title":"Phase 3: Implementation and Configuration"}
- {"items":["Comprehensive Testing: Rigorous testing of all MWL functionalities, including: \n- Sending patient demographics from RIS to MWL.\n- Modality querying the MWL for scheduled studies.\n- Receiving and displaying worklist information on the modality.\n- Handling of edits and cancellations of studies.\n- Error handling and logging.","User Acceptance Testing (UAT): The healthcare facility's radiologists, technologists, and IT staff test the system to ensure it meets their operational needs and expectations.","Feedback and Adjustments: Gathering feedback from UAT and making necessary adjustments to the configuration or workflow.","Sign-off: Formal sign-off from the healthcare facility upon successful completion of UAT."],"title":"Phase 4: Testing and User Acceptance"}
- {"items":["Deployment: Rolling out the configured MWL system to all intended modalities and users.","Go-Live: The MWL service becomes operational in the live environment.","Initial Support: The service provider provides intensive on-site or remote support during the initial go-live period to address any immediate issues.","User Training: Comprehensive training for radiographers, technologists, and administrative staff on how to effectively use the MWL system."],"title":"Phase 5: Deployment and Go-Live"}
- {"items":["Monitoring: Continuous monitoring of the MWL server performance, network connectivity, and data flow.","Maintenance: Regular system maintenance, including software updates, patches, and database optimization.","Troubleshooting: Providing technical support and troubleshooting for any issues that may arise.","Help Desk Support: Offering ongoing help desk services to assist users with queries and operational challenges.","System Audits and Performance Reviews: Periodic reviews of the system's performance and potential enhancements.","Service Level Agreement (SLA) Management: Ensuring adherence to the agreed-upon SLAs for uptime and response times."],"title":"Phase 6: Post-Implementation and Ongoing Support"}
Dicom Modality Worklist Setup Service Cost In Nigeria
Setting up a DICOM Modality Worklist (MWL) service in Nigeria involves various costs, largely dependent on the complexity of the integration, the chosen vendor, and the specific requirements of the healthcare facility. The MWL service is crucial for modern radiology departments as it facilitates the automated transfer of patient and examination information from the RIS/HIS to the imaging modality, improving workflow efficiency and reducing manual data entry errors. While there isn't a standardized, universally published price list for these services in Nigeria, we can outline the key pricing factors and provide estimated cost ranges in Nigerian Naira (NGN).
| Cost Component | Estimated Range (NGN) - Small to Medium Facility | Estimated Range (NGN) - Large Facility/Complex Setup |
|---|---|---|
| Software Licensing (Annual/One-time) | 300,000 - 1,000,000 | 800,000 - 3,000,000+ |
| Integration & Configuration Services | 700,000 - 2,500,000 | 2,000,000 - 7,000,000+ |
| Hardware (if required) | 100,000 - 500,000 | 300,000 - 1,500,000+ |
| Training & Initial Support | 200,000 - 700,000 | 500,000 - 2,000,000+ |
| Ongoing Annual Support & Maintenance | 150,000 - 600,000 | 400,000 - 1,800,000+ |
| Total Estimated Initial Setup Cost (Excluding recurring support) | 1,300,000 - 4,700,000 | 3,500,000 - 13,500,000+ |
Key Pricing Factors for DICOM Modality Worklist Setup in Nigeria
- Software Licensing: This is often a significant component. It can be a one-time purchase, a subscription-based model, or tiered based on the number of modalities or users. Some vendors offer perpetual licenses, while others favor Software-as-a-Service (SaaS) models.
- Hardware Requirements: While many MWL solutions can be integrated with existing infrastructure, some might necessitate dedicated servers, network upgrades, or specific workstation configurations, especially for larger deployments or if the chosen software has high resource demands.
- Integration Services: This is arguably the most critical and potentially the most costly factor. It involves the technical expertise to connect the RIS/HIS with the MWL server and then to each individual imaging modality (CT, MRI, X-ray, Ultrasound, etc.). The complexity arises from different RIS/HIS systems, modality vendors, and the specific DICOM configurations required.
- Customization and Configuration: Tailoring the MWL service to meet unique workflow requirements, specific data fields, or custom mapping between systems will add to the cost. This might involve custom scripting or advanced DICOM configuration.
- Training and Support: Onboarding staff to effectively use and manage the MWL system is essential. This includes initial training and ongoing technical support for troubleshooting and system maintenance. Support packages can be tiered, offering different levels of response times and services.
- Vendor and Geographical Location: Prices can vary between local Nigerian IT service providers and international vendors operating in Nigeria. The reputation and experience of the vendor also play a role. Smaller, local providers might offer more competitive pricing but may have a smaller support footprint.
- Number of Modalities/Sites: The more imaging modalities and different healthcare sites that need to be integrated into the MWL system, the higher the overall cost due to increased integration complexity and licensing.
- Project Management: For larger or more complex implementations, professional project management services might be included, adding to the overall cost.
- Data Migration (if applicable): If there's a need to migrate existing worklist data or patient information into the new system, this can incur additional costs.
Affordable Dicom Modality Worklist Setup Service Options
Setting up a Digital Imaging and Communications in Medicine (DICOM) Modality Worklist (MWL) service is crucial for efficient patient data management in medical imaging. It allows imaging devices (modalities) to retrieve patient demographics and scheduled procedures from a PACS or RIS, streamlining workflows and reducing manual data entry errors. This service can be complex to implement, but various affordable options and cost-saving strategies exist. Value bundles often combine essential setup components with ongoing support, providing predictable costs and enhanced benefits.
| Service Component | Typical Cost Range (USD) | Notes |
|---|---|---|
| Basic MWL Server Software License (if not included) | $500 - $3,000+ | One-time purchase or subscription, varies by vendor and features. |
| Basic Setup & Configuration Service | $1,000 - $5,000 | Covers initial installation, basic AE configuration, and testing. May be per modality. |
| MWL Integration with PACS/RIS | $1,500 - $7,000+ | Complexity depends on the PACS/RIS architecture and vendor APIs. |
| Value Bundle (Standard) | $3,000 - $10,000 | Includes setup for multiple modalities, basic data mapping, and limited support. |
| Value Bundle (Premium) | $7,000 - $20,000+ | Comprehensive solution with advanced features, extensive support, and potentially SLAs. |
| Ongoing Support & Maintenance (Annual) | 15-25% of initial setup cost | Essential for updates, troubleshooting, and new modality integration. |
Affordable DICOM Modality Worklist Setup Service Options & Value Bundles
- {"items":["Installation and configuration of MWL server software (if not already part of your PACS/RIS).","Integration with your existing PACS or RIS for data retrieval.","Basic MWL AE (Application Entity) title and network configuration.","Testing of basic worklist retrieval functionality."],"title":"Core Setup Services","description":"These services focus on the fundamental requirements of establishing an MWL service, typically including:"}
- {"items":[{"name":"Basic Bundle","features":["Core Setup Services","Initial AE Title Configuration for 1-2 Modalities","Remote Support for Initial Troubleshooting"]},{"name":"Standard Bundle","features":["Basic Bundle","Configuration for up to 5 Modalities","Basic Data Mapping and Validation Rules","Remote Training Session for Technical Staff","Extended Remote Support Period (e.g., 30 days)"]},{"name":"Premium Bundle","features":["Standard Bundle","Unlimited Modality Configuration (within reasonable limits)","Advanced Data Mapping and Custom Validation Rules","On-site Consultation (optional, additional cost)","Priority Remote Support with Service Level Agreement (SLA)","Documentation and Best Practice Guides"]}],"title":"Value Bundles: Enhanced Offerings","description":"Value bundles offer a more comprehensive solution, often incorporating additional features and support to maximize your investment:"}
- {"items":["Leverage Existing Infrastructure: If your PACS or RIS already has MWL capabilities, focus on configuration and integration rather than purchasing new software.","Phased Implementation: Start with a few key modalities and expand as budget and needs allow.","Utilize Open-Source Tools: For smaller or less critical setups, explore open-source DICOM toolkits for basic MWL server functionality (requires advanced technical expertise).","Negotiate Vendor Packages: When purchasing a new PACS or RIS, inquire about bundled MWL setup services as part of the overall deal.","Internal Technical Expertise: Invest in training your IT staff to manage and troubleshoot the MWL service, reducing reliance on external support over time.","Clear Requirements Definition: A well-defined scope of work for the setup service prevents scope creep and unnecessary charges."],"title":"Cost-Saving Strategies","description":"Beyond bundled services, consider these strategies to minimize your MWL setup costs:"}
Verified Providers In Nigeria
In Nigeria, navigating the healthcare landscape for reliable and trustworthy providers is paramount. Verified providers stand out, ensuring quality care and peace of mind. Franance Health has established itself as a leader in this regard, earning a reputation for excellence through its stringent credentialing process and unwavering commitment to patient well-being. Choosing a Franance Health verified provider means opting for a healthcare professional who has undergone rigorous checks, demonstrating their qualifications, experience, and ethical standing. This meticulous verification process not only safeguards patients from unqualified practitioners but also promotes transparency and accountability within the healthcare sector. For those seeking the highest standard of care in Nigeria, understanding the credentials that Franance Health demands is key to making an informed and confident decision.
| Credential Type | Franance Health Verification Standard | Benefit to Patient |
|---|---|---|
| Medical License | Valid, unexpired, and issued by the Medical and Dental Council of Nigeria (MDCN) or equivalent. | Ensures legal right to practice and adherence to national medical standards. |
| Specialization Certification | Verified by relevant professional bodies (e.g., West African College of Surgeons, National Postgraduate Medical College of Nigeria). | Confirms expertise in a specific field, leading to more targeted and effective treatment. |
| Years of Practice | Minimum number of years of active clinical experience, often with specific experience in their claimed specialty. | Indicates practical experience and exposure to a wide range of medical cases. |
| Continuing Medical Education (CME) | Proof of participation in accredited CME programs to stay updated on medical knowledge and practices. | Guarantees that the provider is current with the latest medical advancements and techniques. |
| Professional References/Reputation | Checks with previous employers, colleagues, and monitoring of professional conduct. | Provides an insight into the provider's professional ethics, reliability, and patient interaction skills. |
| Malpractice Insurance | Evidence of adequate malpractice insurance coverage. | Offers financial protection and assurance in case of unforeseen medical complications or disputes. |
Why Franance Health Credentials Matter:
- Rigorous Qualification Verification: Franance Health ensures all listed providers possess legitimate and current medical licenses and certifications from recognized bodies.
- Experience and Specialization Confirmation: Providers' past experience, areas of expertise, and any specialized training are thoroughly vetted.
- Background Checks: Comprehensive background checks are conducted to ensure a clean professional record.
- Patient Feedback and Reviews: Franance Health actively monitors and considers patient feedback to maintain high service standards.
- Adherence to Ethical Standards: Verified providers are expected to uphold the highest ethical principles in their practice.
- Continuous Professional Development: Commitment to ongoing learning and staying updated with medical advancements is often a requirement.
Scope Of Work For Dicom Modality Worklist Setup Service
This document outlines the Scope of Work (SOW) for the DICOM Modality Worklist (MWL) Setup Service. It details the technical deliverables and standard specifications required for a successful implementation. The service aims to establish a robust and efficient MWL system that facilitates the seamless transfer of patient and procedure information from the RIS/HIS to imaging modalities, enabling efficient workflow and data management.
| Deliverable | Description | Standard Specifications / Compliance | Acceptance Criteria |
|---|---|---|---|
| DICOM MWL Service Configuration | Installation and configuration of the MWL service software on the provided server environment. This includes setting up the DICOM listener, database connections, and necessary network parameters. | DICOM Part 4 (Service Class Specifications), specifically the Modality Worklist Management SOP Class (1.2.840.10008.5.1.4.31). Compliance with relevant DICOM Supplements (e.g., Supplement 142 for extended worklist attributes) will be confirmed. | The MWL service is operational and accessible on the defined AE title and port. Successful establishment of network connections with the RIS/HIS and at least one test modality. |
| RIS/HIS Integration Configuration | Configuration of the MWL service to query and receive worklist information from the specified RIS/HIS system(s). This involves defining the connection parameters, data mapping, and communication protocols. | HL7 v2.x (for RIS/HIS integration) or specified FHIR profiles. DICOM C-FIND messages for Worklist Query. Data mapping to DICOM MWL attributes as per standard and customer requirements. | Successful retrieval of worklist data from the RIS/HIS. Verification of accurate mapping of patient demographics, procedure details, and scheduled times to the DICOM MWL dataset. |
| Modality Integration Configuration | Configuration of the MWL service to respond to worklist queries from specified imaging modalities. This includes setting up AE titles, network settings, and security protocols for modality connections. | DICOM C-FIND messages for Worklist Query. Compatibility with the DICOM Conformance Statements of the target modalities. | Modalities can successfully query the MWL service for their scheduled procedures. Verification of accurate presentation of worklist information on the modality interface. |
| DICOM Conformance Statement (MWL Service) | A comprehensive DICOM Conformance Statement detailing the DICOM services, SOP Classes, Transfer Syntaxes, and Private Information supported by the MWL service. | Adherence to DICOM Part 3 (Information Object Definitions) and Part 4 (Service Class Specifications) for the Modality Worklist Management SOP Class. | The Conformance Statement accurately reflects the capabilities and limitations of the implemented MWL service and is approved by the customer. |
| Testing and Validation Plan | Development and execution of a detailed testing plan to ensure the MWL service functions as per specifications. This includes unit testing, integration testing, and user acceptance testing (UAT). | DICOM Standard testing tools and methodologies. Test cases will cover various scenarios, including normal operations, error handling, and edge cases. | All defined test cases are successfully executed with documented results. UAT is signed off by the customer, confirming satisfaction with the MWL service's performance and functionality. |
| Technical Documentation | Provision of comprehensive technical documentation including installation guides, configuration manuals, troubleshooting guides, and system administration procedures. | Clear, concise, and accurate documentation. Standards may include ITIL-based documentation practices. | Documentation is delivered in the agreed-upon format and is easily understandable by the designated technical staff. Customer review and approval of documentation. |
| Training (Optional) | Basic training session for system administrators on the operation, configuration, and basic troubleshooting of the DICOM MWL service. | On-the-job training or classroom-style sessions as agreed. | Participants demonstrate understanding of the MWL service management and basic troubleshooting. |
Key Objectives of the DICOM Modality Worklist Setup Service
- Establish a reliable DICOM MWL service on the designated server/system.
- Configure the MWL service to integrate with specified RIS/HIS systems.
- Define and implement the necessary DICOM Application Entity (AE) titles and network configurations.
- Ensure compliance with relevant DICOM standards for MWL (DICOM Part 4, Supplement 142, etc.).
- Provide comprehensive testing and validation of the MWL service functionality.
- Deliver clear and concise documentation for system administration and future maintenance.
Service Level Agreement For Dicom Modality Worklist Setup Service
This Service Level Agreement (SLA) outlines the performance expectations and commitments for the DICOM Modality Worklist Setup Service provided by [Your Company Name]. This service is critical for ensuring that imaging modalities receive timely and accurate worklist information, enabling efficient patient scheduling and imaging procedures. This SLA defines the response times for service requests and the uptime guarantees for the service.
| Service Component | Response Time Target (Business Hours) | Response Time Target (24x7) | Uptime Guarantee |
|---|---|---|---|
| DICOM Modality Worklist Setup Service | 2 hours | 4 hours | 99.9% Monthly Uptime |
| Critical Incident Response | 1 hour | 2 hours | (Covered by Uptime Guarantee) |
| Routine Service Request (e.g., configuration changes) | 4 business hours | N/A | (Covered by Uptime Guarantee) |
Definitions
- DICOM Modality Worklist Setup Service: The service responsible for retrieving, processing, and distributing scheduled patient information in DICOM Modality Worklist format to connected imaging modalities.
- Service Request: Any communication or action initiated by the Customer to initiate a worklist setup for a modality, typically triggered by scheduling a patient procedure.
- Critical Incident: An event that renders the DICOM Modality Worklist Setup Service completely unavailable or significantly degrades its performance to the point where modalities cannot reliably retrieve worklist information, leading to immediate disruption of patient care.
- Scheduled Downtime: Pre-announced periods during which the service will be unavailable for maintenance, upgrades, or planned activities. Such downtime will be communicated in advance.
- Response Time: The time elapsed from when a Service Request is initiated or a Critical Incident is detected until the [Your Company Name] support team acknowledges the request or incident and begins investigation.
- Resolution Time: The time elapsed from when a Service Request is initiated or a Critical Incident is detected until the issue is resolved and the service is fully restored to normal operation.
- Uptime: The percentage of time the DICOM Modality Worklist Setup Service is operational and accessible.
- Customer: The entity receiving the DICOM Modality Worklist Setup Service.
- [Your Company Name]: The provider of the DICOM Modality Worklist Setup Service.
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