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Customs Clearing & Forwarding Coordination Service (Medical Devices) in Nigeria
Engineering Excellence & Technical Support
Customs Clearing & Forwarding Coordination Service (Medical Devices) High-standard technical execution following OEM protocols and local regulatory frameworks.
Expedited Regulatory Compliance
We ensure seamless and rapid clearance of medical devices by meticulously managing NAFDAC, SON, and other relevant regulatory approvals. Our proactive approach minimizes delays and keeps your essential medical supplies moving.
Specialized Cold Chain & Perishable Handling
Leveraging our expertise and a network of temperature-controlled logistics partners, we guarantee the integrity of sensitive medical devices. From vaccine shipments to temperature-requiring diagnostics, we maintain optimal conditions throughout the supply chain in Nigeria's challenging climate.
Integrated Supply Chain Visibility
Gain complete oversight of your medical device shipments with our real-time tracking and transparent reporting system. We provide end-to-end visibility from port of entry to final destination, enabling informed decision-making and proactive issue resolution.
What Is Customs Clearing & Forwarding Coordination Service (Medical Devices) In Nigeria?
Customs Clearing & Forwarding Coordination Service (Medical Devices) in Nigeria refers to the comprehensive logistical and administrative process required to facilitate the legal importation and onward movement of medical devices through Nigeria's customs borders. This specialized service involves meticulous adherence to national regulations, classification, documentation, and physical handling of sensitive medical equipment, ensuring compliance with the National Agency for Food and Drug Administration and Control (NAFDAC) and Nigeria Customs Service (NCS) mandates.
| Who Needs This Service? | Typical Use Cases | ||||
|---|---|---|---|---|---|
| Medical Device Manufacturers & Distributors: Companies seeking to introduce their products into the Nigerian market. | Importation of diagnostic equipment (e.g., MRI machines, CT scanners). | Importation of surgical instruments and consumables. | Importation of laboratory reagents and diagnostic kits. | Importation of prosthetics and orthotics. | Importation of medical consumables (e.g., syringes, gloves, bandages). |
| Hospitals & Healthcare Institutions: Public and private facilities requiring bulk procurement or specialized medical equipment. | Procurement of life-saving medical technologies. | Acquisition of specialized diagnostic tools for patient care. | Stocking of essential medical supplies and consumables. | ||
| Government Agencies & Parastatals: Ministries of Health, national health service providers, and research institutions. | Importation of medical equipment for public health initiatives. | Acquisition of devices for national disease control programs. | Provision of medical supplies to public healthcare facilities. | ||
| Research & Development Organizations: Entities importing specialized equipment for scientific research. | Importation of laboratory apparatus for clinical trials. | Acquisition of advanced research instrumentation. |
Key Components of Medical Device Customs Clearing & Forwarding Coordination in Nigeria
- Regulatory Compliance Management: Ensuring all imported medical devices meet NAFDAC registration, licensing, and import permit requirements. This includes verification of product quality standards, safety certifications, and manufacturer authorizations.
- Customs Documentation & Declaration: Preparing and submitting accurate import declarations (e.g., Form M, Single Goods Declaration) to the NCS, detailing product specifications, harmonized system (HS) codes, value, origin, and quantity. This also involves managing duties, taxes, and levies.
- Accreditation & Certification Verification: Confirming that the medical devices possess the requisite certifications from recognized international bodies (e.g., FDA, CE marking) and securing NAFDAC's pre-arrival assessment and import authorization.
- Cargo Inspection & Examination: Facilitating physical inspections by NCS and NAFDAC officials at designated ports of entry, ensuring conformity with declared specifications and regulatory mandates.
- Logistics & Warehousing Coordination: Arranging for secure and compliant transportation from the port of entry to authorized warehousing facilities, particularly for temperature-sensitive or hazardous medical devices, and subsequent distribution.
- Liaison & Representation: Acting as an intermediary between importers, NAFDAC, NCS, and other relevant government agencies to resolve any queries, discrepancies, or procedural challenges efficiently.
- Permit & License Acquisition: Assisting in the procurement of necessary import permits, NAFDAC registration, and any other specialized licenses required for specific categories of medical devices.
- Post-Clearance Audit & Compliance: Ensuring ongoing compliance with import regulations and managing any post-clearance audits or inquiries from customs authorities.
Who Needs Customs Clearing & Forwarding Coordination Service (Medical Devices) In Nigeria?
Navigating the complex landscape of medical device importation and distribution in Nigeria requires specialized expertise. Customs clearing and forwarding coordination services are not a luxury but a necessity for any organization involved in bringing medical devices into the country. These services ensure compliance with all regulations, minimize delays, and protect the integrity of sensitive medical equipment, ultimately contributing to timely patient care and public health.
| Target Customer Type | Specific Departments/Roles | Why They Need the Service |
|---|---|---|
| Medical Device Manufacturers (International) | Logistics & Supply Chain Department, International Sales & Marketing Teams, Regulatory Affairs Department | To ensure smooth entry of their products into the Nigerian market, meet import regulations, and maintain product integrity from point of origin to final destination. |
| Nigerian Healthcare Providers (Hospitals, Clinics, Diagnostic Centers) | Procurement Department, Biomedical Engineering Department, Administration | To acquire essential medical equipment and supplies without the burden of complex customs procedures, ensuring uninterrupted patient care. |
| Medical Device Distributors & Importers (Local) | Operations Department, Import/Export Department, Logistics Team, Sales & Distribution Teams | To efficiently manage the importation, customs clearance, and onward distribution of medical devices to various healthcare facilities across Nigeria. |
| Pharmaceutical Companies (with medical device divisions) | Supply Chain Management, Regulatory Compliance, Operations | To seamlessly integrate medical device imports with their existing pharmaceutical supply chains, adhering to specific medical device regulations. |
| Government Health Agencies & Ministries | Procurement Units, Logistics Departments, National Health Insurance Scheme (NHIS) suppliers | To facilitate the acquisition and deployment of medical equipment for public health initiatives, ensuring timely access to essential medical technologies. |
| Non-Governmental Organizations (NGOs) & Charities | Program Managers, Logistics Coordinators, Procurement Officers | To import donated or purchased medical equipment for humanitarian projects and public health programs, often with time-sensitive delivery requirements. |
| Research Institutions & Universities | Laboratory Managers, Procurement Offices, Research Project Coordinators | To import specialized medical equipment and supplies for research, development, and educational purposes. |
| Medical Device Service & Maintenance Providers | Operations, Spare Parts Logistics | To import necessary parts and equipment for the repair and maintenance of medical devices already in use within Nigeria. |
Who Needs Customs Clearing & Forwarding Coordination Service (Medical Devices) in Nigeria?
- Any entity involved in the import, export, or transit of medical devices within Nigeria.
- Organizations prioritizing efficient, compliant, and secure movement of their medical device shipments.
- Businesses seeking to mitigate risks associated with customs delays, penalties, and potential damage to valuable medical equipment.
Customs Clearing & Forwarding Coordination Service (Medical Devices) Process In Nigeria
This document outlines the comprehensive workflow for Customs Clearing and Forwarding Coordination Services specifically for Medical Devices in Nigeria, from initial inquiry to successful execution. Navigating the complexities of Nigerian customs for medical devices requires meticulous planning, expert knowledge, and efficient coordination. This process ensures compliance with all regulatory requirements, timely clearance, and safe delivery of your medical devices.
| Stage | Description | Key Activities | Responsible Parties | Potential Challenges & Mitigation |
|---|---|---|---|---|
| Initial Inquiry & Consultation | The client expresses interest in the customs clearing and forwarding service for their medical devices and seeks detailed information and a quotation. | Understanding client's needs, shipment details (type of medical device, origin, destination, quantity, value), identifying specific regulatory requirements, providing an estimated cost and timeline. | Client, Clearing & Forwarding Agent (CFA) | Lack of detailed shipment information can lead to inaccurate quotes. Mitigation: Thorough pre-consultation and request for all available documentation upfront. |
| Documentation Gathering & Verification | Collecting all necessary documents for customs clearance and ensuring their accuracy and completeness. | Obtaining Commercial Invoice, Packing List, Bill of Lading/Air Waybill, Certificate of Origin, NAFDAC Registration Certificate (for regulated devices), SONCAP Certificate (if applicable), Import Permit, Manufacturer's Authorization, Product Dossier, and any other specific import requirements. | Client, CFA | Missing or incorrect documents delay the process. Mitigation: Proactive communication with the client, clear checklists, and expert review of all documents before submission. |
| Pre-Clearance & Regulatory Approvals | Initiating necessary applications and obtaining approvals from regulatory bodies before the shipment arrives. | Submitting applications for NAFDAC Import Permit and Registration (if not already obtained), securing relevant health ministry approvals, and ensuring compliance with Nigerian import policies for medical devices. | CFA (on behalf of client), NAFDAC, Ministry of Health | Long approval times from regulatory bodies. Mitigation: Early application, understanding the specific requirements of each agency, and maintaining regular follow-ups. |
| Arrival Notification & Port Coordination | Receiving notification of shipment arrival and coordinating with port authorities and shipping lines. | Tracking shipment progress, receiving arrival notices, coordinating with shipping lines/airlines for cargo readiness, and appointing surveyors if necessary. | CFA, Shipping Line/Airline, Port Authorities | Delays in cargo offloading and availability. Mitigation: Close liaison with shipping lines and timely communication with port authorities. |
| Customs Declaration & Duty Assessment | Preparing and submitting the customs declaration form (Form M) and facilitating the assessment of applicable duties and taxes. | Completing the Single Goods Declaration (SGD) or e-Form M, classifying the medical devices correctly, providing all supporting documents to the Nigeria Customs Service (NCS), and awaiting duty assessment. | CFA, NCS | Incorrect HS code classification leading to higher duties. Mitigation: Expert knowledge of HS codes for medical devices and thorough documentation to support classification. |
| Inspection & Examination (if required) | Facilitating physical inspection of the cargo by customs officials and relevant regulatory agencies. | Arranging for the physical examination of the medical devices at the port or designated examination bay, accompanying customs officers and NAFDAC officials during inspection, and addressing any queries. | CFA, NCS, NAFDAC, Other Regulatory Bodies | Discrepancies between declared goods and actual cargo. Mitigation: Accurate documentation and ensuring the cargo matches the declared items precisely. |
| Duty Payment & Release | Making the required duty and tax payments and obtaining the release of the cargo from customs. | Calculating and paying customs duties, Value Added Tax (VAT), and other applicable levies through designated banks or e-payment platforms, and obtaining the final customs release order. | CFA (on behalf of client), Banks, NCS | Delays in payment processing or discrepancies in payment amounts. Mitigation: Accurate duty calculation, prompt payment processing, and thorough reconciliation of payment records. |
| Logistics & Delivery | Arranging for the safe and efficient transportation of the cleared medical devices to their final destination. | Coordinating with trucking companies for pick-up from the port/airport, ensuring appropriate handling and storage conditions for medical devices (temperature control, etc.), and delivering to the client's specified location. | CFA, Trucking Company, Client | Damage to goods during transit or improper handling. Mitigation: Selecting reputable logistics partners, using specialized transport for sensitive medical devices, and ensuring proper insurance coverage. |
| Post-Clearance & Record Keeping | Completing all post-clearance formalities and maintaining comprehensive records of the entire process. | Filing all import documents for future reference, addressing any post-clearance queries from customs, and providing a final report to the client. | CFA, Client | Disputes or queries arising after clearance. Mitigation: Meticulous record-keeping of all transaction documents and communications. |
Key Stages in Customs Clearing & Forwarding Coordination for Medical Devices in Nigeria
- Initial Inquiry & Consultation
- Documentation Gathering & Verification
- Pre-Clearance & Regulatory Approvals
- Arrival Notification & Port Coordination
- Customs Declaration & Duty Assessment
- Inspection & Examination (if required)
- Duty Payment & Release
- Logistics & Delivery
- Post-Clearance & Record Keeping
Customs Clearing & Forwarding Coordination Service (Medical Devices) Cost In Nigeria
Navigating the customs clearing and forwarding of medical devices in Nigeria involves a complex interplay of regulations, logistical challenges, and service provider expertise. Understanding the associated costs is crucial for importers and distributors. The pricing for these services is not fixed but rather determined by a variety of factors, making it essential to obtain personalized quotes. The local currency in Nigeria is the Nigerian Naira (NGN). This guide aims to shed light on the key elements influencing these costs and provide estimated price ranges.
| Service Component | Estimated Range (NGN - Nigerian Naira) | Notes |
|---|---|---|
| Clearing Agent Fee (Professional Fee) | 50,000 - 300,000+ | Varies significantly based on complexity, volume, and agent's experience. |
| Port Charges (Terminal Handling, Storage, etc.) | 100,000 - 500,000+ | Depends on cargo size, dwell time, and port efficiency. Can be significantly higher for sea freight. |
| Customs Duty (as a % of CIF Value) | 0% - 20% (typical for medical devices, can vary) | Subject to specific HS codes and government policy. Consult NAGAFF or a licensed agent for current rates. |
| VAT (Value Added Tax) (10% of CIF + Duty) | 10% | A standard government tax applied to most imported goods. |
| Inspection Fees (e.g., SON, NAFDAC) | 20,000 - 150,000+ | Mandatory for certain medical devices. Fees are set by the respective regulatory bodies and can vary. |
| Documentation Fees | 10,000 - 50,000 | For preparation and processing of various permits and certificates. |
| Transportation/Delivery to Final Destination | 50,000 - 400,000+ | Dependent on distance, vehicle type, and accessibility of the final delivery point. |
| Miscellaneous Fees (e.g., bank charges, fumigation) | 10,000 - 100,000 | Covers various unforeseen or ancillary charges. |
| Total Estimated Cost (excluding Freight & Insurance) | 200,000 - 1,500,000+ | This is a broad estimate. A detailed quote is essential. |
Key Pricing Factors for Customs Clearing & Forwarding (Medical Devices) in Nigeria
- {"title":"Type and Value of Medical Devices","description":"The classification and declared value of the medical devices are primary cost drivers. High-value, specialized, or sensitive equipment will naturally incur higher charges due to increased risk, insurance, and potential for specialized handling. Different device categories may also attract varying import duties and taxes."}
- {"title":"Import Duties and Taxes","description":"These are statutory government charges levied on imported goods. They include Value Added Tax (VAT), Common External Tariff (CET) rates, and potentially other levies specific to medical devices. These are calculated as a percentage of the Cost, Insurance, and Freight (CIF) value."}
- Port of Entry and Congestion
- Volume and Weight of Shipment
- Documentation Complexity and Accuracy
- Nature of the Shipment (Air vs. Sea Freight)
- Additional Services Required (e.g., warehousing, special handling, inspection)
- Service Provider's Expertise and Reputation
- Urgency of the Shipment
Affordable Customs Clearing & Forwarding Coordination Service (Medical Devices) Options
Navigating the complexities of customs clearing and forwarding for medical devices can be a significant undertaking. Our service is designed to simplify this process, offering affordable and efficient solutions that prioritize compliance and timely delivery. We understand the unique requirements of the medical device industry, from stringent regulations to temperature-sensitive shipments. This document outlines our value bundles and cost-saving strategies to help you optimize your logistics budget.
| Strategy | Description | Potential Savings |
|---|---|---|
| Bulk Shipment Consolidation | Combining multiple smaller shipments into a single, larger one to reduce individual handling and documentation fees. | 15-25% on shipping and administrative costs |
| Pre-Shipment Documentation Accuracy | Ensuring all required documents are complete and accurate before shipment departure to avoid delays and penalties at customs. | 20-40% on potential demurrage, fines, and expedited fees |
| Strategic Partnering with Freight Forwarders | Leveraging our established relationships with reliable freight forwarders to negotiate better rates and secure priority handling. | 10-20% on freight costs |
| Tariff Code Optimization | Accurate classification of medical devices to ensure the lowest applicable duty rates, while remaining compliant with regulations. | 5-15% on import duties |
| Proactive Communication & Problem Solving | Early identification and resolution of potential customs issues, preventing costly delays and rerouting. | Significant reduction in unforeseen expenses and lost revenue |
| Long-Term Contract Agreements | Securing predictable pricing and dedicated resources through ongoing service agreements. | Variable, depending on volume and contract length |
| Leveraging Technology for Efficiency | Utilizing digital platforms for document submission, tracking, and communication to streamline processes and reduce manual errors. | 5-10% on operational overhead |
Value Bundles Explained
- {"title":"Basic Compliance Bundle","description":"Ideal for straightforward shipments with established product classifications. Includes essential customs declaration, tariff code identification, and basic documentation review."}
- {"title":"Standard Clearance & Coordination Bundle","description":"Our most popular option, offering a comprehensive suite of services. Includes everything in the Basic Bundle plus proactive communication with customs authorities, coordination with freight forwarders, and pre-shipment documentation checks."}
- {"title":"Premium Regulatory & Expedited Bundle","description":"For high-value, time-sensitive, or complex medical device shipments. Includes all services from the Standard Bundle, plus dedicated regulatory guidance, expedited customs processing requests, and advanced risk assessment."}
- {"title":"Customized Solutions","description":"We can tailor a service package to your specific needs, whether you require end-to-end supply chain management, specialized handling for sterile products, or international distribution coordination."}
Verified Providers In Nigeria
In Nigeria's dynamic healthcare landscape, identifying trustworthy and competent medical professionals is paramount for patient well-being. Verified Providers, particularly those with credentials from esteemed institutions like Franance Health, stand out as beacons of quality care. This document outlines the significance of verified providers and highlights why Franance Health credentials represent a commitment to excellence, making them the best choice for your healthcare needs.
| Franance Health Credential | What it Signifies | Benefits for Patients |
|---|---|---|
| Certified Specialist Training (e.g., Fellow of West African College of Surgeons/Physicians, Nigerian Postgraduate Medical College) | Indicates advanced, specialized training and demonstrated expertise in a particular medical field, often following extensive practical experience. | Access to highly skilled professionals for complex conditions and advanced treatments, leading to better diagnostic accuracy and treatment outcomes. |
| Registered with Relevant Professional Bodies (e.g., Medical and Dental Council of Nigeria - MDCN) | Confirms the provider is licensed and legally permitted to practice medicine in Nigeria, adhering to national standards and regulations. | Assurance that the provider meets basic legal and professional requirements, ensuring a foundational level of competence and accountability. |
| Accreditation by Reputable Hospitals/Clinics | Demonstrates that a healthcare facility has recognized the provider's qualifications and deemed them fit to practice within their institution, often based on peer review. | Trustworthy endorsements from established healthcare institutions, suggesting a high standard of practice and clinical judgment. |
| Ongoing Professional Development & Continuing Medical Education (CME) | Highlights a commitment to staying current with the latest medical advancements, research, and best practices. | Care delivered by providers who are up-to-date with modern medicine, leading to potentially more effective and evidence-based treatments. |
Why Verified Providers Matter in Nigeria:
- Ensuring Competence and Expertise: Verification processes rigorously assess a provider's education, training, and practical experience, guaranteeing they possess the necessary skills to deliver effective medical care.
- Upholding Ethical Standards: Verified providers are typically bound by strict ethical codes and professional conduct guidelines, ensuring patient safety, privacy, and respect.
- Reducing Medical Errors: A verified provider is more likely to adhere to established best practices and protocols, significantly minimizing the risk of preventable medical errors.
- Promoting Patient Confidence: Knowing you are receiving care from a verified and credentialed professional instills confidence and peace of mind, allowing you to focus on your recovery.
- Navigating Healthcare Complexity: In a diverse market, verification simplifies the selection process, helping you identify providers who meet recognized quality benchmarks.
Scope Of Work For Customs Clearing & Forwarding Coordination Service (Medical Devices)
This Scope of Work (SOW) outlines the requirements for Customs Clearing and Forwarding Coordination Services specifically for medical devices. The service provider will be responsible for managing and coordinating all aspects of the customs clearance and forwarding process for imported and exported medical devices, ensuring compliance with all relevant regulations and timely delivery. This SOW details the technical deliverables and standard specifications expected from the service provider.
| Technical Deliverable | Standard Specification/Requirement | Key Performance Indicators (KPIs) |
|---|---|---|
| Accuracy of Customs Declarations | Submission of declarations with 0% errors requiring amendment or re-submission due to provider's error. | Error Rate (%), Timeliness of Submission |
| Timeliness of Customs Clearance | Clearance within agreed-upon timeframes, e.g., 95% of standard shipments cleared within X business days. | Average Clearance Time (Days), On-Time Clearance Rate (%) |
| Regulatory Compliance Adherence | 100% adherence to all applicable medical device import/export regulations. | Number of compliance breaches (target 0) |
| Documentation Accuracy | All submitted documentation is complete, accurate, and accepted by customs authorities on the first submission. | First-time acceptance rate of documentation (%) |
| Communication and Reporting | Proactive status updates provided within 2 hours of significant event or at minimum daily updates. | Response Time (Hours), Frequency of Reporting |
| Cost Management and Transparency | Accurate billing with no hidden fees. Breakdown of all costs provided upon request or with invoice. | Invoice Accuracy (%), Client Satisfaction with Billing |
| Issue Resolution Efficiency | Resolution of identified issues within agreed-upon SLA, e.g., within 24 hours for standard issues. | Issue Resolution Time (Hours) |
Key Responsibilities and Technical Deliverables
- Pre-Shipment Documentation Review: Thorough review and validation of all required shipping and customs documentation (e.g., Commercial Invoice, Packing List, Bill of Lading/Air Waybill, Certificate of Origin, import/export licenses, manufacturer's declarations, technical specifications, and any required regulatory approvals).
- Customs Declarations Management: Accurate and timely preparation and submission of all necessary customs declarations and related forms to the relevant customs authorities.
- Duty and Tax Calculation and Payment: Accurate calculation of applicable duties, taxes, and other fees. Coordination of payment on behalf of the client or providing clear instructions for payment.
- Regulatory Compliance Assurance: Ensuring all shipments of medical devices comply with national and international regulations, including but not limited to, medical device registration, licensing, and classification requirements (e.g., FDA, CE Marking, local health authority approvals).
- Quarantine and Inspection Coordination: Facilitating and coordinating any required inspections, examinations, or quarantine procedures by relevant authorities (e.g., customs, health inspectorates).
- Logistics and Transportation Coordination: Seamless coordination of inbound and outbound transportation from port/airport of entry/exit to final destination and vice-versa, including booking freight, arranging drayage, and managing local distribution.
- Tracking and Reporting: Providing real-time tracking of shipments and proactive status updates throughout the clearance and forwarding process. Regular reporting on shipment status, potential delays, and customs clearance progress.
- Problem Resolution and Contingency Planning: Identifying and proactively addressing potential issues or delays in the customs clearance and forwarding process. Developing and implementing contingency plans to mitigate risks.
- Post-Clearance Audit Support: Providing support for any post-clearance audits or inquiries from customs authorities.
- Data Security and Confidentiality: Maintaining strict confidentiality of all client information and shipment data.
- Technology Integration (Optional but Recommended): Ability to integrate with client's existing ERP or supply chain management systems for streamlined data exchange and tracking.
- Emergency Response: Availability and capability to handle urgent or emergency shipments and related customs procedures.
Service Level Agreement For Customs Clearing & Forwarding Coordination Service (Medical Devices)
This Service Level Agreement (SLA) outlines the agreed-upon performance standards for the Customs Clearing & Forwarding Coordination Service specifically for Medical Devices. It defines the expected response times for critical requests and the uptime guarantees for the associated communication and coordination platforms.
| Service Component | Metric | Target | Measurement Period | Remedy for Non-Compliance |
|---|---|---|---|---|
| Initial Response to Urgent Inquiry (e.g., Shipment Delay Notification) | Response Time | 1 Hour | 24/7 | 10% Service Credit of monthly fee for each instance of exceeding target |
| Response to Standard Inquiry (e.g., Status Update Request) | Response Time | 4 Business Hours | Business Hours (9 AM - 5 PM, Monday - Friday, excluding public holidays) | 5% Service Credit of monthly fee for each instance of exceeding target |
| Response to Documentation Request (e.g., Missing Invoice/Packing List) | Response Time | 2 Business Hours | Business Hours | 5% Service Credit of monthly fee for each instance of exceeding target |
| Coordination Platform Availability (Email, Dedicated Portal, Phone Support) | Uptime Guarantee | 99.5% | Monthly | 5% Service Credit of monthly fee for each full 0.1% deviation below target |
| Timely Submission of Customs Declarations (Pre-cleared shipments with complete documentation) | Performance Metric | Within 24 Hours of receipt of complete documentation | Business Hours | 15% Service Credit of monthly fee for each instance of exceeding target by more than 12 hours |
| Proactive Notification of Potential Delays (identified before customs submission) | Performance Metric | At least 12 Business Hours prior to expected customs submission deadline | Business Hours | 10% Service Credit of monthly fee for each instance of insufficient notification |
Key Performance Indicators (KPIs)
- Response Time: The maximum time allowed to acknowledge and initiate action on a customer request.
- Uptime Guarantee: The percentage of time the communication and coordination platforms are available and functional.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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