Verified Service Provider in Nigeria
Imaging Compliance in Nigeria
Engineering Excellence & Technical Support
Imaging Compliance solutions. High-standard technical execution following OEM protocols and local regulatory frameworks.
Streamlined Regulatory Approval Pathways
We simplify and accelerate the process of obtaining regulatory approvals for imaging equipment and services in Nigeria. Our expertise navigates the complexities of NAFDAC, SON, and other relevant bodies, ensuring rapid market entry and compliance with national standards.
Comprehensive Compliance Auditing & Gap Analysis
Our technical audits meticulously assess your imaging operations against Nigerian regulations. We identify potential compliance gaps in equipment calibration, radiation safety, data management, and personnel qualifications, providing actionable recommendations for remediation.
Advanced Personnel Training & Certification
We provide specialized training programs for radiographers, technologists, and medical physicists on Nigerian imaging compliance standards, radiation protection protocols, and quality assurance procedures. This ensures your staff are equipped to maintain the highest levels of safety and regulatory adherence.
What Is Imaging Compliance In Nigeria?
Imaging compliance in Nigeria refers to adherence to the established regulations, standards, guidelines, and best practices governing the acquisition, processing, interpretation, storage, and reporting of medical imaging procedures within the country. This encompasses a broad range of requirements aimed at ensuring patient safety, data integrity, quality of diagnostic services, and ethical conduct among imaging professionals and facilities. It is a critical aspect of the Nigerian healthcare system, safeguarding both patients and the integrity of diagnostic information.
The importance of imaging compliance in Nigeria is multi-faceted. Firstly, it directly impacts patient safety by ensuring that imaging equipment is properly maintained and operated, radiation doses are minimized and justified (as per ALARA principles – As Low As Reasonably Achievable), and contrast agents are administered safely. Secondly, it guarantees the quality and accuracy of diagnostic images, leading to more reliable diagnoses, appropriate treatment plans, and ultimately, better patient outcomes. Non-compliance can result in misdiagnosis, delayed treatment, and unnecessary procedures. Thirdly, it promotes ethical practice among healthcare providers, preventing fraud, abuse, and substandard care. Finally, compliance with national and international standards enhances the credibility of Nigerian healthcare facilities and professionals, fostering trust among patients and facilitating collaborations and accreditations.
The scope of imaging compliance in Nigeria is extensive and covers various aspects of medical imaging services. This includes:
- Regulatory Framework: Adherence to laws and regulations set by bodies like the Radiographers Registration Board of Nigeria (RRBN), the Nigerian Nuclear Regulatory Authority (NNRA), and the Federal Ministry of Health (FMOH).
- Equipment Standards: Ensuring that imaging equipment meets specified technical standards, is regularly calibrated, and undergoes preventive maintenance.
- Radiation Safety: Implementing protocols for radiation protection for patients, staff, and the public, including proper shielding, dose monitoring, and waste disposal.
- Quality Assurance (QA) and Quality Control (QC): Establishing and maintaining robust QA/QC programs for all imaging modalities to ensure consistent image quality.
- Personnel Qualifications and Training: Ensuring that radiographers, radiologists, and other imaging staff are properly registered, licensed, and receive ongoing professional development.
- Data Management and Security: Implementing secure systems for storing, retrieving, and sharing patient imaging data, adhering to privacy regulations.
- Reporting and Interpretation: Ensuring timely, accurate, and comprehensive reporting of imaging findings by qualified radiologists.
- Ethical Considerations: Upholding ethical principles in patient care, informed consent, and professional conduct.
- Accreditation and Licensing: Meeting the requirements for facility licensing and accreditation by relevant health regulatory bodies.
| Regulatory Body | Key Mandates/Focus Areas | Impact on Imaging Compliance |
|---|---|---|
| Radiographers Registration Board of Nigeria (RRBN) | Registration, licensing, and professional conduct of radiographers; setting standards for training and practice. | Ensures qualified personnel are practicing, upholding professional standards, and maintaining ethical conduct in radiography and medical imaging. |
| Nigerian Nuclear Regulatory Authority (NNRA) | Regulation of radioactive materials and ionizing radiation sources; radiation safety and security. | Mandates strict adherence to radiation protection principles, dose optimization (ALARA), equipment safety, and licensing for facilities using ionizing radiation for medical imaging. |
| Federal Ministry of Health (FMOH) | Overall health policy and regulation; approval of healthcare facilities and services. | Sets broad guidelines for healthcare service delivery, including imaging, and oversees the general licensing and operational standards of health facilities. |
| International Atomic Energy Agency (IAEA) Guidelines (often adopted) | International standards for radiation protection, medical imaging quality, and safety. | Nigerian facilities often align their practices with IAEA recommendations to ensure international best practices in radiation safety and quality imaging. |
Key Areas of Imaging Compliance in Nigeria
- Regulatory Adherence (RRBN, NNRA, FMOH)
- Equipment Calibration and Maintenance
- Radiation Protection and Safety Protocols (ALARA)
- Quality Assurance (QA) and Quality Control (QC) Programs
- Professional Licensing and Continuing Education
- Patient Data Privacy and Security
- Standardized Reporting and Interpretation
- Ethical Practice and Informed Consent
- Facility Accreditation and Licensing
Who Benefits From Imaging Compliance In Nigeria?
Ensuring compliance with imaging regulations in Nigeria offers a multi-faceted benefit, reaching various stakeholders within the healthcare ecosystem and across different types of healthcare facilities. These regulations are designed to uphold quality of care, patient safety, and the ethical practice of radiology and medical imaging. Ultimately, robust imaging compliance contributes to a more reliable and trustworthy healthcare system.
| Stakeholder/Facility Type | Specific Benefits of Imaging Compliance | Examples of Compliance Measures |
|---|---|---|
| Patients | Improved diagnostic accuracy, reduced exposure to unnecessary radiation, enhanced patient safety, assurance of receiving services from qualified professionals, trust in the healthcare system. | Adherence to quality control standards, proper equipment calibration, use of appropriate shielding, clear patient consent procedures, availability of qualified radiographers and radiologists. |
| Radiologists and Imaging Professionals | Upholding professional standards, continuous professional development, reduced risk of litigation, enhanced reputation, access to best practices and updated guidelines. | Maintaining professional licenses, participation in continuing medical education, adherence to ethical guidelines, proper interpretation of images, correct reporting procedures. |
| Healthcare Facility Management and Administration | Reduced operational risks and liabilities, improved efficiency and resource management, enhanced reputation and patient trust, compliance with legal and regulatory requirements, potential for accreditation. | Implementing Standard Operating Procedures (SOPs), maintaining equipment maintenance logs, ensuring staff training and competency, adherence to radiation safety protocols, proper waste management. |
| Regulatory Bodies and Government Agencies (e.g., Radiographers Registration Board of Nigeria - RRBN, relevant Ministry of Health departments) | Ensuring public health and safety, maintaining standards in the profession, effective oversight and enforcement, data collection for policy making, preventing quackery. | Developing and enforcing regulations, conducting inspections and audits, issuing licenses and permits, investigating complaints, setting educational and training requirements. |
| Medical Equipment Manufacturers and Suppliers | Clearer product standards and requirements, competitive market based on quality and safety, reduced recalls due to non-compliance, easier market entry for compliant products. | Meeting national safety and performance standards, providing accurate user manuals and training, ensuring proper installation and maintenance support for imaging equipment. |
| Insurance Providers and Payers | Reduced fraudulent claims, standardized service quality for reimbursement, predictable costs based on compliant services, improved overall healthcare system efficiency. | Ensuring services are rendered by licensed professionals and accredited facilities, verifying adherence to diagnostic protocols, requiring appropriate documentation for claims. |
| Medical Training and Educational Institutions | Ensuring curriculum aligns with national standards, producing competent graduates, maintaining accreditation, contributing to a skilled workforce. | Incorporating regulatory requirements into training programs, providing hands-on experience with compliant equipment and procedures, preparing students for professional licensing exams. |
| Public and Private Hospitals | Enhanced service quality, improved patient outcomes, reduced risk of sanctions, better operational efficiency, attraction of patients and specialists. | Implementing quality assurance programs, investing in up-to-date and well-maintained equipment, employing qualified personnel, adhering to licensing and accreditation requirements. |
| Specialist Clinics and Diagnostic Centers | Demonstration of commitment to quality, increased patient confidence, competitive advantage, ability to attract referrals from other healthcare providers. | Maintaining up-to-date diagnostic capabilities, ensuring proper calibration and maintenance of imaging devices, adhering to radiation safety regulations. |
| Government Health Centers and Rural Clinics | Ensuring basic quality imaging services are available, providing essential diagnostics for primary healthcare, standardized service delivery, supporting public health initiatives. | Access to functional and calibrated equipment, training of available staff, adherence to basic safety protocols. |
Target Stakeholders and Healthcare Facility Types Benefiting from Imaging Compliance in Nigeria
- Patients receiving diagnostic imaging services
- Radiologists and Imaging Professionals
- Healthcare Facility Management and Administration
- Regulatory Bodies and Government Agencies
- Medical Equipment Manufacturers and Suppliers
- Insurance Providers and Payers
- Medical Training and Educational Institutions
Imaging Compliance Implementation Framework
The Imaging Compliance Implementation Framework provides a structured, lifecycle approach to ensuring that imaging operations meet regulatory and organizational requirements. This framework guides organizations through a systematic process, from initial assessment and gap identification to final sign-off and ongoing monitoring, fostering a culture of compliance and risk mitigation in medical imaging.
| Phase | Key Activities | Deliverables | Responsible Parties |
|---|---|---|---|
| Identify applicable regulations (e.g., HIPAA, GDPR, FDA). Review current imaging workflows and data handling. Conduct interviews with stakeholders (radiologists, IT, compliance officers). Document existing policies and procedures. Benchmark against best practices and regulatory requirements. Identify compliance gaps and risks. | Compliance Assessment Report Gap Analysis Document Risk Register | Compliance Officer IT Security Team Imaging Department Manager Legal Counsel |
| Develop new policies or revise existing ones to address identified gaps. Define data security and privacy controls. Establish clear guidelines for image acquisition, storage, access, and retention. Outline incident response and breach notification procedures. Ensure policies align with organizational standards and legal requirements. | Updated Imaging Compliance Policies Revised Imaging Standard Operating Procedures (SOPs) Data Governance Framework | Compliance Officer Legal Counsel Imaging Department Manager Privacy Officer |
| Assess current imaging hardware and software for compliance capabilities. Evaluate Picture Archiving and Communication Systems (PACS) and vendor compliance. Review network security and access controls. Identify necessary technology upgrades or new solutions to meet compliance needs. Assess data encryption, audit trails, and access logging capabilities. | Technology Assessment Report Recommended Technology Solutions Infrastructure Upgrade Plan | IT Security Team PACS Administrator Biomedical Engineering Imaging Department Manager |
| Develop comprehensive training materials for all relevant personnel. Conduct role-specific training on compliance policies, procedures, and technology usage. Raise awareness of data privacy, security risks, and reporting mechanisms. Include new employee onboarding in training plans. | Training Materials Training Schedule & Attendance Records Awareness Campaign Plan | HR Department Compliance Officer Imaging Department Manager Training Department |
| Deploy new technologies or updated systems. Implement revised policies and procedures across the imaging department. Communicate changes to all affected staff. Provide hands-on support during the rollout phase. | Implemented Technologies Documented Policy & Procedure Adoption Communication Log | IT Department Imaging Department Manager Project Manager Staff Leads |
| Establish regular monitoring of compliance activities. Conduct periodic internal audits of imaging workflows and data handling. Review audit trails and access logs for unauthorized activity. Monitor system performance and security vulnerabilities. | Monitoring Reports Internal Audit Plan & Findings Security Log Reviews | Compliance Officer Internal Audit Team IT Security Team Imaging Department Manager |
| Address identified non-compliance issues and security vulnerabilities. Implement corrective actions based on audit findings. Update policies, procedures, and training as needed. Regularly review and update the risk register. | Corrective Action Plans Updated Policies & Procedures Revised Risk Register | Compliance Officer Imaging Department Manager IT Department All Stakeholders |
| Obtain formal sign-off from senior management and relevant stakeholders confirming implementation success. Establish a governance committee for ongoing oversight. Schedule regular reviews and updates of the compliance framework. Maintain documentation for regulatory purposes. | Implementation Sign-off Document Governance Committee Charter Annual Review Schedule Compliance Documentation Repository | Senior Management Compliance Officer Legal Counsel Department Heads |
Imaging Compliance Implementation Framework Lifecycle
- Phase 1: Assessment & Gap Analysis
- Phase 2: Policy & Procedure Development/Revision
- Phase 3: Technology & Infrastructure Review
- Phase 4: Training & Awareness Programs
- Phase 5: Implementation & Rollout
- Phase 6: Monitoring & Auditing
- Phase 7: Remediation & Continuous Improvement
- Phase 8: Sign-off & Ongoing Governance
Imaging Compliance Pricing Factors In Nigeria
Navigating imaging compliance in Nigeria involves understanding a multifaceted pricing structure influenced by various factors. These costs are crucial for healthcare providers to ensure their equipment and practices meet regulatory standards, thereby guaranteeing patient safety and operational legitimacy. This breakdown delves into the key cost variables and their typical ranges.
| Cost Variable | Description | Typical Range (NGN) | Notes |
|---|---|---|---|
| Regulatory Body Fees | Initial application, processing, and approval fees from relevant government agencies like the Ministry of Health, and professional bodies like RRBN for radiographers. | 50,000 - 300,000 | Varies significantly by the type of imaging modality and the specific agency. |
| Equipment Certification and Registration | Fees for inspecting and certifying the safety and compliance of imaging equipment (X-ray, CT, MRI, Ultrasound, etc.) by authorized bodies. | 100,000 - 750,000 per device | Higher for complex or high-radiation emitting equipment. May include initial inspection and recurring checks. |
| Radiation Safety Assessments and Audits | Professional assessments to ensure radiation levels are within safe limits, shielding is adequate, and proper protocols are followed. | 75,000 - 400,000 per assessment | Depends on the size of the facility and the number of radiation-generating equipment. Conducted by licensed radiation safety officers/inspectors. |
| Personnel Training and Certification | Costs associated with training and certifying radiographers, technologists, and other staff on radiation safety, equipment operation, and compliance standards. | 30,000 - 150,000 per person | Includes initial training, refresher courses, and ongoing professional development as mandated. |
| Quality Assurance (QA) Programs | Implementation and maintenance of QA programs, including purchasing and calibrating QA equipment (e.g., dosimeters, phantoms). | 150,000 - 1,000,000 (initial setup) + 50,000 - 200,000 (annual) | Initial setup can be high; annual costs are for ongoing calibration and maintenance. |
| Licensing and Renewal Fees | Annual or periodic fees for maintaining operational licenses for the facility and specific imaging equipment. | 40,000 - 250,000 annually | Dependent on the scope of services and the types of equipment operated. |
| Infrastructure Compliance | Costs for modifying the physical environment to meet safety standards, such as lead lining of walls, proper ventilation, and electrical safety upgrades. | 200,000 - 2,000,000+ | Highly variable, depending on existing infrastructure and the extent of modifications required. This can be a significant capital expenditure. |
| Consultancy Fees | Engaging with experts or consulting firms to guide through the complex compliance process, prepare documentation, and liaise with regulatory bodies. | 100,000 - 500,000 per project/retainer | Can be a one-time fee for initial setup or an ongoing retainer for continuous support. |
| Documentation and Record-Keeping | Costs for setting up and maintaining detailed records of equipment maintenance, radiation exposure, patient procedures, and staff training. | 20,000 - 100,000 annually (software/filing) | Can involve software solutions or physical archiving systems. |
Key Imaging Compliance Pricing Factors in Nigeria
- Regulatory Body Fees (e.g., Radiographers Registration Board of Nigeria - RRBN, relevant Ministry of Health permits)
- Equipment Certification and Registration
- Radiation Safety Assessments and Audits
- Personnel Training and Certification
- Quality Assurance (QA) Programs and Equipment
- Licensing and Renewal Fees
- Infrastructure Compliance (e.g., lead shielding, ventilation, electrical safety)
- Consultancy Fees (for expert guidance)
- Documentation and Record-Keeping
Value-driven Imaging Compliance Solutions
Navigating the complexities of imaging compliance is a critical challenge for healthcare organizations. However, by adopting a strategic, value-driven approach, it's possible to optimize budgets and significantly enhance Return on Investment (ROI) for compliance solutions. This involves not just meeting regulatory requirements but also leveraging compliance initiatives to drive efficiency, improve patient care, and unlock new revenue streams. The focus shifts from a purely cost-of-doing-business perspective to a strategic investment that yields tangible benefits.
| Compliance Area | Potential Budget Optimization Strategies | ROI Drivers & Benefits |
|---|---|---|
| Data Security & Privacy (HIPAA) | Automated access controls, encryption at rest and in transit, regular vulnerability assessments, staff training on data handling protocols. | Reduced risk of data breaches (costly fines and lawsuits), enhanced patient trust, improved data integrity for diagnostic accuracy, potential for secure data sharing for research. |
| Regulatory Reporting (e.g., CMS, ACR) | Streamlined data collection and reporting tools, automated quality metric tracking, centralized reporting platforms, pre-built templates. | Reduced administrative burden and associated labor costs, timely submission avoiding penalties, improved data accuracy for reimbursement, benchmarking against peers. |
| Equipment Maintenance & Calibration | Predictive maintenance software, preventative maintenance scheduling, vendor-managed service contracts with performance guarantees, remote monitoring. | Extended equipment lifespan, reduced unexpected downtime and associated lost revenue, improved image quality leading to fewer repeat scans and better diagnoses, optimized service contract costs. |
| Radiation Safety & Dose Management | Automated dose tracking and reporting, AI-powered dose optimization tools, standardized protocols, staff training on ALARA principles. | Reduced patient radiation exposure (patient safety), minimized risk of litigation, improved image quality (less noise), potential for optimized scan protocols leading to faster acquisition times. |
| Interoperability & Data Exchange | Standardized data formats (DICOM, HL7), secure middleware solutions, cloud-based platforms for data aggregation, API integrations. | Seamless information flow between departments and external providers (reduced manual data entry and errors), improved care coordination, faster access to critical patient information, potential for new service offerings through data sharing. |
Key Strategies for Value-Driven Imaging Compliance
- Proactive Risk Assessment and Management: Identifying potential compliance gaps early through regular audits and assessments allows for targeted, cost-effective remediation. Addressing issues before they become major violations prevents costly fines, legal fees, and reputational damage.
- Technology Integration and Automation: Implementing integrated compliance software and automation tools can streamline workflows, reduce manual errors, and improve data accuracy. This not only lowers operational costs but also frees up staff for higher-value tasks.
- Data Analytics for Performance Improvement: Utilizing data generated by compliance systems to identify trends, inefficiencies, and areas for improvement in imaging processes. This can lead to optimized resource allocation, reduced waste, and improved patient throughput.
- Strategic Vendor Partnerships: Collaborating with vendors who offer integrated compliance solutions and demonstrate a strong understanding of ROI can lead to better pricing, more effective implementations, and ongoing support that maximizes value.
- Training and Education: Investing in comprehensive training for staff on compliance policies and procedures reduces the likelihood of errors and promotes a culture of compliance. Well-trained staff are more efficient and less prone to mistakes that can lead to compliance issues.
- Leveraging Compliance for Quality Improvement: Framing compliance as an opportunity to enhance patient safety, data security, and diagnostic accuracy. This can lead to better patient outcomes, increased patient satisfaction, and a stronger reputation, all of which contribute to ROI.
- Exploring Reimbursement Opportunities: Understanding how compliance initiatives can align with and potentially unlock specific reimbursement opportunities or quality incentives. For instance, adherence to certain standards might qualify for value-based care programs.
Franance Health: Managed Imaging Compliance Experts
Franance Health stands as a premier provider of managed imaging compliance services, offering unparalleled expertise and a robust network of Original Equipment Manufacturer (OEM) partnerships. We are dedicated to ensuring your imaging operations meet the highest standards of regulatory adherence, operational efficiency, and clinical excellence. Our comprehensive solutions are designed to navigate the complexities of the healthcare landscape, empowering you to focus on patient care while we manage the intricacies of compliance.
| Service Area | Key OEM Partners | Compliance Focus | Franance Health Expertise |
|---|---|---|---|
| Radiology Imaging Systems (MRI, CT, X-Ray, Mammography) | Siemens Healthineers, GE Healthcare, Philips, Canon Medical Systems | ACR Accreditation, FDA Quality System Regulation (QSR), DICOM Standards | Equipment calibration, performance verification, preventative maintenance, upgrade assessments, service history documentation. |
| Ultrasound Systems | Philips, GE Healthcare, Siemens Healthineers, Mindray | AIUM Standards, FDA regulations, patient safety protocols | Image quality optimization, transducer maintenance, software updates, user training support. |
| Nuclear Medicine & PET/CT Systems | Siemens Healthineers, GE Healthcare, Philips | NRC Regulations, FDA 21 CFR Part 210/211, radiation safety protocols | Radionuclide handling compliance, detector calibration, dose management, security measures. |
| PACS & RIS Systems | Sectra, Agfa HealthCare, FujiFilm, Merge Healthcare (Dedalus) | HIPAA Security Rule, DICOM, HL7, data integrity and archiving | System configuration, data migration, access control, audit trail management, cybersecurity. |
| Interventional Radiology & Cardiology Systems | Siemens Healthineers, GE Healthcare, Philips, Canon Medical Systems | FDA premarket notification, device tracking, radiation dose monitoring | System integration, procedural workflow optimization, safety interlocks, software validation. |
Our Credentials and OEM Partnerships
- Extensive Industry Experience: Years of dedicated service in healthcare technology management, with a specialized focus on medical imaging.
- Certified Compliance Professionals: Our team comprises highly trained and certified professionals with deep understanding of HIPAA, FDA regulations, ACR accreditation, Joint Commission standards, and other relevant governing bodies.
- OEM Collaboration: We maintain strong, established partnerships with leading imaging equipment manufacturers. This collaboration grants us direct access to proprietary knowledge, service manuals, and genuine replacement parts, ensuring the highest quality of service.
- Advanced Diagnostic Tools: Utilization of cutting-edge diagnostic software and hardware to perform thorough equipment assessments and ensure optimal performance.
- Proactive Risk Management: Implementing strategies to identify and mitigate potential compliance risks before they impact your operations.
- Tailored Compliance Programs: Developing customized compliance plans that align with your specific equipment portfolio, operational workflows, and organizational goals.
- Continuous Training and Development: Our team undergoes regular training to stay abreast of the latest technological advancements, regulatory updates, and best practices in medical imaging compliance.
- Data Security and Privacy: Strict adherence to data security protocols to protect patient information and maintain confidentiality.
- Cost-Effective Solutions: Optimizing your imaging infrastructure to reduce operational costs while maintaining compliance and performance.
- Dedicated Account Management: Providing personalized support and transparent communication throughout our partnership.
Standard Service Specifications
This document outlines the standard service specifications, including minimum technical requirements and deliverables. It aims to provide a clear framework for service providers and clients to ensure consistent quality and successful project outcomes.
| Section | Description | Key Considerations |
|---|---|---|
| Minimum Technical Requirements | Defines the essential hardware, software, network, and security specifications that must be met by the service provider. | Compatibility, performance benchmarks, security protocols, data privacy standards. |
| Deliverables | Specifies the tangible outputs and outcomes expected from the service. This can include reports, software modules, documentation, or completed tasks. | Format, content, quality, and timeliness of each deliverable. |
| Acceptance Criteria | Outlines the conditions and tests that must be satisfied for the client to formally accept the delivered services or products. | Measurable metrics, functional tests, performance benchmarks, user acceptance testing (UAT). |
| Reporting and Documentation | Details the reporting frequency, format, and content required from the service provider, as well as any necessary documentation. | Status reports, progress updates, final reports, user manuals, technical documentation. |
| Service Level Agreements (SLAs) | Establishes measurable performance standards and remedies for failure to meet those standards, such as uptime, response times, and resolution times. | Availability, response time, resolution time, penalties, escalation procedures. |
Key Sections
- Introduction and Scope
- Minimum Technical Requirements
- Deliverables
- Acceptance Criteria
- Reporting and Documentation
- Service Level Agreements (SLAs)
Local Support & Response Slas
This document outlines the Service Level Agreements (SLAs) for local support and response times, ensuring reliable uptime and guaranteed response periods across all operational regions. We are committed to providing consistent and high-quality service regardless of your geographic location.
| Region | Guaranteed Uptime | Critical Incident Response Time | High Priority Incident Response Time | Medium Priority Incident Response Time | Low Priority Incident Response Time |
|---|---|---|---|---|---|
| North America | 99.95% | 15 Minutes | 1 Hour | 4 Hours | 24 Hours |
| Europe | 99.95% | 15 Minutes | 1 Hour | 4 Hours | 24 Hours |
| Asia Pacific | 99.95% | 15 Minutes | 1 Hour | 4 Hours | 24 Hours |
| South America | 99.90% | 30 Minutes | 2 Hours | 8 Hours | 48 Hours |
| Africa | 99.90% | 30 Minutes | 2 Hours | 8 Hours | 48 Hours |
Key Support & Response Guarantees
- Guaranteed Uptime: All services are designed for high availability, with specific uptime percentages detailed in the accompanying table.
- Response Time Guarantees: Incident response times are tiered based on severity, ensuring prompt attention to critical issues.
- Regional Consistency: SLAs are applied uniformly across all our global regions.
- Proactive Monitoring: We continuously monitor our infrastructure to prevent potential issues and minimize downtime.
- Dedicated Support Teams: Local support teams are available to address your specific needs and provide timely assistance.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Imaging Compliance in Nigeria project in Nigeria.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.