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Dosimetry Program Management Service (TLD Badge Coordination) in Niger
Engineering Excellence & Technical Support
Dosimetry Program Management Service (TLD Badge Coordination) High-standard technical execution following OEM protocols and local regulatory frameworks.
Radiation Safety Assurance for Niger's Workforce
Our TLD Badge Coordination service ensures meticulous tracking and management of occupational radiation exposure for all personnel working with radioactive materials or in radiation-controlled environments across Niger. We provide accurate, reliable dosimetry data essential for regulatory compliance and protecting worker health.
Seamless TLD Badge Lifecycle Management
From initial issuance and routine collection to expert analysis and secure record-keeping, our Dosimetry Program Management Service handles the entire TLD badge lifecycle. We offer a streamlined, end-to-end solution designed for efficiency and accuracy in Niger's unique operational landscape.
Data-Driven Exposure Monitoring & Risk Mitigation
Leveraging advanced dosimetry analysis, we provide comprehensive reports on individual and collective radiation exposure levels. This data empowers Niger's organizations to proactively identify potential risks, implement targeted safety measures, and maintain a robust radiation protection program.
What Is Dosimetry Program Management Service (Tld Badge Coordination) In Niger?
Dosimetry Program Management Service (TLD Badge Coordination) in Niger refers to the comprehensive operational framework responsible for the procurement, distribution, calibration, monitoring, and data management of Thermoluminescent Dosimeter (TLD) badges. TLDs are passive radiation detection devices used to measure cumulative ionizing radiation exposure received by individuals. In the context of Niger, this service is critical for ensuring the safety and regulatory compliance of personnel working in environments where they are exposed to occupational radiation hazards.
| Who Needs This Service? | Typical Use Cases | |||||||
|---|---|---|---|---|---|---|---|---|
| Nuclear Power Plant Personnel: Workers involved in the operation, maintenance, and refueling of any nuclear power facilities in or affecting Niger. | Radiography Technicians: Individuals performing industrial radiography (e.g., non-destructive testing of welds, pipelines). | Medical Imaging Professionals: Radiologists, radiographers, and technologists working with X-ray, CT scanners, and other imaging modalities. | Radiotherapy Personnel: Physicians, physicists, and technologists involved in delivering radiation therapy to cancer patients. | Research and Development Personnel: Scientists and technicians working with radioactive materials or radiation-generating equipment in academic or industrial research settings. | Veterinary Radiographers: Professionals using X-ray equipment in animal healthcare facilities. | Emergency Responders: Personnel who may be exposed to radiation during incidents (e.g., hazardous material teams, first responders in nuclear accidents). | Mining and Processing of Radioactive Ores: Workers involved in the extraction and initial processing of uranium or other radioactive minerals. | Industrial Irradiation Facilities: Personnel operating or maintaining facilities used for sterilizing products or modifying materials using radiation. |
| Occupational Exposure Monitoring: Quantifying and documenting individual cumulative radiation doses to ensure adherence to established safety limits. | Regulatory Compliance Verification: Demonstrating adherence to national and international radiation protection regulations for worker safety. | Dose Record Keeping for Personnel: Maintaining a historical record of radiation exposure for each individual, which can be crucial for long-term health monitoring and occupational health management. | Health Physics Program Management: Integral part of a broader health physics program aimed at protecting workers and the public from ionizing radiation. | Risk Assessment and Mitigation: Identifying high-risk work areas or tasks and implementing appropriate radiation protection measures based on dosimetry data. | Personnel Dosimetry Program Audits: Facilitating internal and external audits of the dosimetry program to ensure its effectiveness and accuracy. | Long-Term Health Surveillance: Providing essential data for epidemiological studies and long-term health monitoring of radiation-exposed populations. | Radiation Safety Training Evaluation: Assessing the effectiveness of radiation safety training by correlating dosimetry data with training interventions. |
Key Components of the Dosimetry Program Management Service
- TLD Badge Procurement: Sourcing and acquiring appropriately calibrated TLD badges from accredited manufacturers.
- Badge Assignment and Distribution: Systematically assigning unique TLD badges to individual personnel and managing their physical distribution and collection.
- Exposure Monitoring and Data Acquisition: Periodically collecting TLD badges from personnel to acquire radiation exposure data, typically involving specialized reading equipment.
- Data Analysis and Reporting: Processing raw data from TLD readers to calculate individual accumulated doses, comparing them against regulatory dose limits, and generating detailed reports.
- Calibration and Maintenance: Ensuring the accuracy and reliability of TLD readers and badges through regular calibration and maintenance schedules.
- Record Keeping and Archiving: Maintaining comprehensive and secure records of all TLD assignments, exposure data, and reports for historical analysis and regulatory audits.
- Quality Assurance and Control: Implementing robust QA/QC procedures to ensure the accuracy, reliability, and integrity of the entire dosimetry process.
- Regulatory Compliance: Ensuring that the program adheres to national radiation safety regulations and international best practices.
- Personnel Training: Providing training to personnel on the proper use, handling, and storage of TLD badges.
- Emergency Response Support: Providing timely dose information during radiation emergencies for affected personnel.
Who Needs Dosimetry Program Management Service (Tld Badge Coordination) In Niger?
Dosimetry Program Management Service, specifically TLD (Thermoluminescent Dosimeter) badge coordination, is crucial for organizations and individuals in Niger involved in any activity that exposes personnel to ionizing radiation. This service ensures the accurate measurement and tracking of radiation doses received by workers, enabling compliance with safety regulations, protecting worker health, and managing potential long-term health risks. The primary goal is to maintain a safe working environment and fulfill legal and ethical obligations regarding radiation protection.
| Customer Type | Specific Departments/Roles | Key Reasons for TLD Badge Coordination |
|---|---|---|
| Healthcare Facilities | Radiology Departments, Oncology Departments, Nuclear Medicine Departments, Interventional Radiology Units, Dental Clinics | Monitoring radiation exposure to radiologists, technicians, nurses, and physicians during diagnostic and therapeutic procedures. Ensuring patient safety by verifying equipment shielding and operational parameters. |
| Industrial Facilities | Quality Control Departments, NDT Personnel, Maintenance Teams, Production Lines utilizing radiation sources | Ensuring the safety of workers handling or working near radioactive sources used in industrial applications. Compliance with national and international safety standards. |
| Research Institutions | Physics Departments, Chemistry Departments, Biology Departments, Medical Research Units | Tracking radiation exposure of researchers, laboratory technicians, and students working with radioactive materials or accelerators for experimental purposes. |
| Mining and Extractive Industries | Health and Safety Officers, Operations Personnel, Environmental Monitoring Teams | Managing potential exposure to NORM during mining, processing, and transportation of extracted materials. Ensuring compliance with environmental and occupational health regulations. |
| Government and Regulatory Bodies | National Nuclear Regulatory Authority, Ministry of Health (Occupational Health Division), Ministry of Environment | Overseeing and enforcing radiation safety regulations, conducting inspections, and maintaining national records of radiation exposure for regulatory compliance and public health. |
| Emergency Response Teams | Fire Departments, Civil Protection Agencies, HAZMAT Teams | Providing immediate dose assessment for personnel responding to radiological accidents or incidents, enabling safe deployment and post-incident evaluation. |
| Construction and Infrastructure Projects | Survey Teams, Equipment Operators, Project Managers | Monitoring exposure for personnel using portable X-ray equipment for material analysis or soil density measurements. |
| Veterinary Services | Veterinarians, Veterinary Technicians | Ensuring the safety of staff exposed to diagnostic X-ray equipment when treating animals. |
Target Customers and Departments in Niger Requiring TLD Badge Coordination
- Healthcare Facilities: Hospitals, clinics, and diagnostic imaging centers utilizing X-ray, CT scanners, fluoroscopy, and radiotherapy equipment.
- Industrial Facilities: Industries employing radioactive sources for non-destructive testing (NDT), gauging, sterilization, and other industrial processes.
- Research Institutions: Universities and research laboratories conducting experiments involving radioactive isotopes or radiation-generating equipment.
- Mining and Extractive Industries: Operations dealing with naturally occurring radioactive materials (NORM) during the extraction of minerals.
- Government and Regulatory Bodies: Agencies responsible for nuclear safety, radiation protection, and occupational health monitoring.
- Emergency Response Teams: First responders who may encounter radiological incidents.
- Construction and Infrastructure Projects: Projects involving radiation-based surveying or equipment.
- Veterinary Services: Clinics using X-ray equipment for animal diagnostics.
Dosimetry Program Management Service (Tld Badge Coordination) Process In Niger
The Dosimetry Program Management Service (TLD Badge Coordination) in Niger involves a structured workflow to ensure effective radiation dose monitoring for personnel working with or around radiation sources. This process facilitates the accurate measurement and recording of occupational radiation exposure using Thermoluminescent Dosimeters (TLDs).
| Stage | Description | Key Activities | Responsible Parties | Outputs |
|---|---|---|---|---|
| Inquiry & Needs Assessment | Initial contact and understanding of an organization's need for dosimetry services. | Contact from potential users (hospitals, research centers, industrial facilities). Discussion of radiation sources, personnel requiring monitoring, and regulatory requirements. Determination of the scope of the dosimetry program. | Potential user organization, Ministry of Health/Nuclear Regulatory Authority (if applicable), Dosimetry Service Provider. | Understanding of user needs, preliminary program scope. |
| Request Submission & Verification | Formalization of the request and validation of the user's eligibility and requirements. | User submits a formal request for TLD badges. Verification of the user's licensing status and adherence to radiation safety regulations. Confirmation of the number and type of badges required. Agreement on service terms and fees. | User organization, Dosimetry Service Provider, potentially regulatory body. | Approved dosimetry service request, service agreement. |
| Badge Issuance & Distribution | Provision of TLD badges to the authorized personnel. | Programming of TLD badges with unique identifiers. Assembly of badge packages for each user. Secure handover or shipment of badges to the designated representative of the user organization. Training on proper badge wear and handling. | Dosimetry Service Provider, User organization's radiation safety officer. | Programmed TLD badges, distribution records, user training materials. |
| Exposure Monitoring & Data Collection | The ongoing process of wearing and collecting used TLD badges. | Personnel wear TLD badges as per protocol (e.g., on the torso). Regular collection of used badges from personnel at predetermined intervals (e.g., monthly, quarterly). Secure storage and transport of used badges back to the dosimetry service. | Personnel wearing badges, User organization's radiation safety officer, Dosimetry Service Provider. | Used TLD badges, site visit logs (if applicable). |
| Data Analysis & Reporting | Processing of TLD badges and generation of exposure reports. | Reading of TLD badges using specialized equipment. Calculation of radiation dose for each individual. Compilation of dose data into individual and summary reports. Identification of any overexposure incidents. | Dosimetry Service Provider. | Individual and aggregated dosimetry reports, dose records. |
| Badge Retrieval & Redeployment | Returning used badges for re-use after processing. | After reading, TLD badges are cleaned, annealed, and re-checked for functionality. Redeployment of processed badges for the next monitoring cycle. Tracking of badge inventory and status. | Dosimetry Service Provider. | Ready-to-deploy TLD badges, inventory management system. |
| Record Keeping & Archiving | Maintaining comprehensive records of all dosimetry activities. | Secure storage of all individual and aggregate dose records. Archiving of reports and associated documentation for regulatory compliance. Maintaining a history of badge usage and personnel assignments. | Dosimetry Service Provider, potentially regulatory body. | Archived dose records, historical reports. |
| Program Review & Improvement | Periodic assessment of the dosimetry program's effectiveness. | Review of dosimetry data trends. Assessment of adherence to protocols. Identification of areas for improvement in badge management, data collection, or reporting. Updates to procedures based on lessons learned and regulatory changes. | Dosimetry Service Provider, User organization, potentially regulatory body. | Recommendations for program enhancement, updated procedures. |
Workflow Stages
- Inquiry & Needs Assessment
- Request Submission & Verification
- Badge Issuance & Distribution
- Exposure Monitoring & Data Collection
- Data Analysis & Reporting
- Badge Retrieval & Redeployment
- Record Keeping & Archiving
- Program Review & Improvement
Dosimetry Program Management Service (Tld Badge Coordination) Cost In Niger
Managing a dosimetry program, particularly the coordination of Thermoluminescent Dosimetry (TLD) badges in Niger, involves several cost components. These costs are influenced by factors such as the number of badges required, the frequency of readings, shipping and logistics, administrative overhead, and the specific service provider. While exact pricing can fluctuate, a general understanding of these factors allows for a reasonable estimation of the cost range in local currency (Nigerian Naira, NGN).
| Factor | Estimated Cost Range (NGN per badge per reading cycle) | Notes |
|---|---|---|
| TLD Badge Procurement & Initial Setup | 5,000 - 15,000 NGN | One-time cost per badge, can vary based on bulk orders and quality. |
| TLD Badge Reading & Analysis (per reading cycle) | 3,000 - 8,000 NGN | This is the recurring cost per badge for each measurement period (e.g., monthly). |
| Logistics & Shipping (per badge, round trip) | 1,000 - 3,000 NGN | Highly dependent on the distance and accessibility of the work location within Niger. |
| Program Management & Reporting Fee (per badge, per annum) | 2,000 - 5,000 NGN | Covers administrative overhead, record-keeping, and basic reporting. Can be bundled into per-reading cycle fees. |
| Total Estimated Cost (per badge per reading cycle) | 6,000 - 16,000 NGN | This is a broad estimate and can be lower for very large contracts or higher for specialized services. |
Key Pricing Factors for Dosimetry Program Management (TLD Badge Coordination) in Niger
- {"title":"Number of TLD Badges:","description":"The most significant driver of cost is the sheer volume of badges that need to be procured, issued, and processed. Larger programs will naturally incur higher overall expenses."}
- {"title":"Frequency of TLD Badge Readings:","description":"TLD badges are typically read on a monthly or quarterly basis. More frequent readings mean more frequent processing, which translates to higher recurring costs."}
- {"title":"Service Provider:","description":"Different dosimetry service providers will have varying pricing structures, profit margins, and levels of service. Local providers in Niger may offer different rates compared to international companies operating in the country."}
- {"title":"Logistics and Shipping:","description":"The cost of transporting TLD badges to and from workplaces within Niger, as well as to and from the dosimetry laboratory for reading, is a crucial factor. Remote locations or challenging terrain can increase these costs."}
- {"title":"Administrative and Management Fees:","description":"This includes the service provider's overhead for program management, record-keeping, reporting, and customer support. The complexity of the program and the level of detail required in reporting can affect these fees."}
- {"title":"TLD Badge Type and Quality:","description":"While TLD badges are a standard technology, there can be variations in the quality and type of detectors used, which might influence the per-badge cost."}
- {"title":"Certification and Accreditation:","description":"Ensuring the dosimetry service provider is certified and accredited by relevant national or international bodies can add to their operational costs, which may be passed on to the client."}
- {"title":"Reporting Requirements:","description":"The format, frequency, and detail of the dosimetry reports required can influence the administrative effort and therefore the cost."}
Affordable Dosimetry Program Management Service (Tld Badge Coordination) Options
Managing a dosimetry program, particularly one involving Thermoluminescent Dosimetry (TLD) badges, requires careful coordination, meticulous record-keeping, and adherence to regulatory standards. Our Affordable Dosimetry Program Management Service (TLD Badge Coordination) is designed to streamline these processes, ensuring accuracy, compliance, and cost-effectiveness for your organization. We offer flexible value bundles and implement strategic cost-saving measures to provide a robust and budget-friendly solution.
| Strategy | Description | Cost-Saving Benefit |
|---|---|---|
| Optimized Badge Inventory Management | Implementing just-in-time ordering and precise tracking to minimize overstocking and prevent loss or damage of unused badges. | Reduces capital tied up in inventory and minimizes waste due to expired or damaged badges. |
| Streamlined Distribution & Collection Logistics | Utilizing efficient shipping methods, batch processing, and optimized routing for badge delivery and return, minimizing transit times and associated costs. | Lower shipping expenses and reduced administrative overhead for manual tracking. |
| Automated Data Entry & Validation | Leveraging technology to automate the recording and validation of badge assignments and readings, reducing manual errors and labor. | Decreases labor costs associated with manual data handling and improves data accuracy, preventing costly re-reads or compliance issues. |
| Bulk Purchasing Power | Aggregating demand from multiple clients to negotiate better pricing with TLD badge manufacturers and service providers. | Secures lower per-badge costs and service fees due to increased volume. |
| Consolidated Reporting & Analytics | Providing centralized, clear, and actionable reports that highlight key program metrics, allowing for informed decision-making and identification of areas for further optimization. | Saves time and resources by reducing the need for individual data compilation and analysis, and enables proactive identification of cost-saving opportunities. |
| Scalable Service Tiers | Offering flexible service packages that can be adjusted based on current program needs, allowing organizations to pay only for the services they require. | Ensures cost efficiency by avoiding overspending on unutilized features and allowing for adjustments as program demands change. |
Our Value Bundles:
- Basic Coordination: Includes TLD badge distribution and collection logistics, basic record management (enrollment, de-enrollment), and preliminary data aggregation. Ideal for organizations with smaller programs or simpler needs.
- Standard Management: Encompasses all features of Basic Coordination, plus advanced record-keeping (historical data, status tracking), personalized badge allocation, compliance reporting assistance (generating summary reports), and dedicated client support. Suitable for most standard dosimetry programs.
- Premium Compliance: Offers the comprehensive services of Standard Management, with the addition of proactive regulatory compliance reviews, advanced data analysis and trend identification, custom report generation, on-demand consultations, and priority support. Best for organizations with complex regulatory environments or a need for in-depth program insights.
Verified Providers In Niger
In Niger, ensuring access to reliable and high-quality healthcare is paramount. Verified providers, especially those like Franance Health, stand out due to their commitment to rigorous credentialing and ethical practices. This dedication translates into tangible benefits for patients, offering peace of mind and a higher standard of care. Franance Health's comprehensive verification process ensures that their healthcare professionals meet stringent criteria, including but not limited to, educational qualifications, professional licenses, experience, and adherence to ethical codes. This meticulous approach is not just a formality; it's a cornerstone of building trust and delivering effective medical services.
| Benefit | Explanation | Franance Health's Approach |
|---|---|---|
| Enhanced Patient Safety | Minimizes risks associated with unqualified or incompetent practitioners. | Rigorous screening and ongoing monitoring of all medical staff. |
| Improved Quality of Care | Ensures patients receive treatment from skilled and knowledgeable professionals. | Focus on specialists and practitioners with proven track records and up-to-date expertise. |
| Increased Trust and Confidence | Builds a reliable relationship between patients and their healthcare providers. | Transparency in verification processes and clear communication about provider qualifications. |
| Reduced Medical Errors | Competent providers are less likely to make diagnostic or treatment mistakes. | Emphasis on evidence-based practices and adherence to established medical protocols. |
| Access to Specialized Services | Verified providers often include specialists with specific expertise. | Curated network of diverse medical professionals catering to a wide range of healthcare needs. |
Key Aspects of Franance Health's Verification Process:
- Comprehensive Educational and Licensure Verification: Ensuring all practitioners hold valid, recognized degrees and licenses.
- Background Checks: Thorough review of professional history and any disciplinary actions.
- Skills and Competency Assessments: Evaluating practical skills and clinical judgment.
- Adherence to Ethical Standards: Commitment to patient well-being, confidentiality, and professional conduct.
- Continuous Professional Development: Encouraging and verifying ongoing training and skill enhancement.
Scope Of Work For Dosimetry Program Management Service (Tld Badge Coordination)
This Scope of Work (SOW) outlines the services required for the effective management of the Thermoluminescent Dosimetry (TLD) badge coordination program. The service provider will be responsible for the end-to-end management of the TLD badge lifecycle, ensuring accurate exposure monitoring, timely processing, and comprehensive reporting for all designated personnel.
| Deliverable/Service Area | Standard Specifications / Requirements | Frequency/Timeline | Acceptance Criteria |
|---|---|---|---|
| TLD Badge Procurement and Inventory Management | Procure high-quality, NVLAP-accredited TLD badges meeting applicable national and international standards (e.g., ANSI N13.11). Maintain an accurate, real-time inventory of all badges. Implement secure storage and handling procedures. Include unique badge identifiers linked to personnel. | As needed for replenishment; Continuous inventory tracking | Inventory records match physical stock; Procurement meets defined quality standards; Secure storage documented. |
| Personnel Enrollment and Badge Assignment | Establish and maintain an accurate database of all personnel requiring dosimetry, including job titles, work locations, and exposure histories. Assign unique TLD badges to each individual. Ensure clear link between personnel and badge ID in the system. | Upon personnel assignment/change; Onboarding of new personnel within 2 business days | All required personnel enrolled; Accurate and up-to-date personnel data; Unique badge assignments verified. |
| Badge Distribution and Collection Logistics | Develop and execute a secure and efficient process for distributing new/replacement badges and collecting used badges from designated locations. This includes detailed tracking of badge movement. | Monthly/Quarterly collection cycles (as defined by program needs); Immediate distribution for replacements | All badges accounted for during distribution and collection; Chain of custody documented; Minimal badge loss during transit. |
| Exposure Data Acquisition and Validation | Process used TLD badges using accredited laboratory services. Ensure data is accurately read and captured. Implement validation checks to identify and correct any data anomalies or errors before reporting. | Following each collection cycle (e.g., monthly, quarterly) | Exposure data accuracy within ±5% of established standards; All validated data is consistent and reproducible; Error rate below 0.1%. |
| Exposure Report Generation and Dissemination | Generate comprehensive and accurate individual and summary exposure reports, compliant with regulatory requirements (e.g., 10 CFR Part 20, NCRP reports). Reports shall include dose received, cumulative dose, and badge wear period. Disseminate reports to authorized personnel and regulatory bodies. | Following data acquisition and validation; Within 5 business days of validation completion | Reports are accurate, complete, and formatted according to specified templates; All required recipients receive reports within the specified timeframe; Reports meet regulatory compliance. |
| Lost/Damaged Badge Management | Implement a defined procedure for reporting, investigating, and managing lost or damaged TLD badges. This includes immediate notification, potential dose assignment based on historical data or worst-case scenarios, and replacement procedures. | As and when incidents occur | Lost/damaged badge incidents reported and investigated within 1 business day; Remedial actions implemented promptly; Dose assignments justified and documented. |
| Quality Assurance and Audit Support | Maintain robust quality assurance procedures for all aspects of the dosimetry program. Provide support for internal and external audits, including access to records, documentation, and personnel. | Ongoing; As required for audits | QA procedures documented and followed; Audit findings addressed and resolved; Full cooperation and provision of requested information during audits. |
| Record Keeping and Archiving | Maintain all dosimetry records (personnel assignments, badge movements, exposure reports, QA data) for the required retention period as per regulatory requirements. Implement secure and accessible archiving systems. | Ongoing; Records retained for a minimum of 5 years (or as specified by regulations) | All records are maintained accurately and securely; Records are retrievable within 24 hours when requested; Archiving procedures meet regulatory retention requirements. |
| System Access and Reporting Tools | Provide secure, role-based access to a dosimetry management system or portal. This system shall facilitate badge assignment, tracking, reporting, and data analysis. Provide training on system usage. | Upon contract award and for new users; System available 24/7 | Secure access granted to authorized personnel; System functionalities meet defined requirements; Training provided and effective. |
| Incident Reporting and Root Cause Analysis | Develop and implement a process for reporting significant dosimetry incidents (e.g., prolonged badge non-compliance, significant dose excursions). Conduct root cause analysis for such incidents and propose corrective actions. | Upon occurrence of significant incidents | Incidents reported within 24 hours; Root cause analysis conducted and documented within 5 business days; Corrective actions proposed and implemented. |
Technical Deliverables
- TLD Badge Procurement and Inventory Management
- Personnel Enrollment and Badge Assignment
- Badge Distribution and Collection Logistics
- Exposure Data Acquisition and Validation
- Exposure Report Generation and Dissemination
- Lost/Damaged Badge Management
- Quality Assurance and Audit Support
- Record Keeping and Archiving
- System Access and Reporting Tools
- Incident Reporting and Root Cause Analysis
Service Level Agreement For Dosimetry Program Management Service (Tld Badge Coordination)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Dosimetry Program Management Service (TLD Badge Coordination). This SLA is an addendum to the Master Service Agreement (MSA) between [Your Company Name] and [Client Company Name].
| Service Component | Response Time Guarantee | Uptime Guarantee |
|---|---|---|
| New TLD Badge Request Processing | 4 business hours for acknowledgment; 2 business days for processing and issuance notification. | 99.5% during business hours (Monday-Friday, 8 AM - 5 PM local time). |
| TLD Badge Replacement Request Processing | 4 business hours for acknowledgment; 1 business day for processing and issuance notification. | 99.5% during business hours (Monday-Friday, 8 AM - 5 PM local time). |
| TLD Badge Inactivation Request Processing | 4 business hours for acknowledgment; 1 business day for processing. | 99.5% during business hours (Monday-Friday, 8 AM - 5 PM local time). |
| Support Inquiry Response (Email/Portal) | 8 business hours for initial acknowledgment; 24 business hours for resolution or status update. | 99.9% during business hours (Monday-Friday, 8 AM - 5 PM local time). |
| Support Inquiry Response (Phone) | 15 minutes for acknowledgment. | 99.9% during business hours (Monday-Friday, 8 AM - 5 PM local time). |
| System Availability (TLD Badge Management Portal) | N/A (continuous monitoring). | 99.8% monthly. |
Service Objectives
- To ensure timely processing and delivery of TLD badge requests.
- To maintain high availability of the TLD badge management system.
- To provide prompt support for any issues or inquiries related to the dosimetry program.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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