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Ultrasound Installation & Configuration Service in Niger
Engineering Excellence & Technical Support
Ultrasound Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Nationwide Signal Strength & Penetration
Our expert technicians meticulously analyze Niger's diverse terrains, from arid plains to urban centers, to ensure optimal ultrasound signal penetration. We configure devices for maximum reach and clarity, overcoming environmental challenges for reliable diagnostics.
Customized Transducer Calibration for Regional Pathology
We go beyond standard settings. Our team calibrates ultrasound transducers with precision, tailoring them to the specific pathological prevalences and anatomical variations encountered in Niger, leading to more accurate and effective diagnoses.
Robust, Weather-Resistant Installation & Maintenance
Understanding Niger's climatic conditions, our installation services prioritize durability. We implement robust mounting solutions and protective measures, ensuring your ultrasound equipment operates reliably and consistently, even in demanding environments, with proactive maintenance plans.
What Is Ultrasound Installation & Configuration Service In Niger?
Ultrasound Installation & Configuration Service in Niger refers to the professional deployment, setup, and customization of ultrasound imaging systems within healthcare facilities and other relevant organizations in Niger. This service ensures that ultrasound equipment is correctly installed, calibrated, and configured to meet the specific operational requirements of the end-user, thereby optimizing diagnostic capabilities and ensuring reliable performance.
| Who Needs Ultrasound Installation & Configuration Service? | Typical Use Cases |
|---|---|
| Hospitals (public and private) | Radiology departments for diagnostic imaging (abdominal, pelvic, vascular, obstetric, etc.) |
| Clinics and diagnostic centers | Cardiology departments for echocardiography |
| Maternity and obstetric centers | Emergency departments for point-of-care ultrasound (POCUS) |
| Research institutions | Veterinary clinics and animal hospitals |
| Government health agencies | Surgical suites for intraoperative imaging |
| Non-governmental organizations (NGOs) providing healthcare services | Gynaecology and urology practices |
What Ultrasound Installation & Configuration Service Involves
- Site assessment and readiness evaluation (power, environmental factors, physical space)
- Unpacking, physical placement, and mounting of ultrasound machines and transducers
- Electrical and data connectivity setup
- Software installation, updates, and licensing
- System calibration and quality assurance testing
- Configuration of imaging parameters (e.g., gain, depth, focus, presets) based on modality and clinical application
- Integration with existing Picture Archiving and Communication Systems (PACS) and Electronic Health Records (EHRs)
- Network configuration and security setup
- User training on basic operation, maintenance, and troubleshooting
- Post-installation verification and handover
Who Needs Ultrasound Installation & Configuration Service In Niger?
Ensuring the proper functioning and optimal performance of ultrasound equipment is critical for accurate diagnostics and effective patient care. Organizations and departments in Niger that rely heavily on medical imaging services and are looking to acquire new ultrasound technology, upgrade existing systems, or require specialized configuration for specific medical applications will benefit greatly from professional Ultrasound Installation & Configuration Services. These services ensure that the equipment is set up correctly, calibrated precisely, and integrated seamlessly with existing hospital IT infrastructure and workflows, thereby maximizing its diagnostic capabilities and operational efficiency.
| Target Customer/Department | Specific Needs Addressed by Installation & Configuration Services | Key Benefits |
|---|---|---|
| Radiology Departments | Installation of new ultrasound machines, calibration for optimal image quality, integration with PACS (Picture Archiving and Communication System), setting up advanced imaging modes (e.g., Doppler, 3D/4D), and user training. | Improved diagnostic accuracy, reduced scan times, enhanced workflow efficiency, and extended equipment lifespan. |
| Obstetrics & Gynecology Departments | Configuration for specialized obstetric and gynecological imaging protocols, setting up fetal biometry measurements, 3D/4D ultrasound setup, and ensuring data privacy compliance. | Accurate fetal monitoring, early detection of abnormalities, enhanced patient counseling, and improved clinical outcomes. |
| Cardiology Departments | Installation and configuration of echocardiography machines, setting up advanced cardiac imaging parameters, integration with cardiac PACS, and calibration for precise hemodynamic measurements. | Accurate diagnosis of cardiac conditions, effective treatment planning, and improved patient management. |
| Emergency Departments | Rapid deployment and configuration of portable ultrasound units for point-of-care diagnostics, setting up essential imaging protocols for trauma and critical care. | Faster patient assessment, improved decision-making in emergencies, and potentially life-saving interventions. |
| Surgical Departments | Installation and configuration of intraoperative ultrasound systems, integration with surgical navigation systems, and training for surgeons and imaging staff. | Enhanced surgical precision, improved visualization of anatomical structures, and reduced complications. |
| Diagnostic Imaging Centers | Setting up a range of ultrasound equipment for various specialties, ensuring consistent image quality across different modalities, and optimizing patient throughput. | Increased service offerings, improved patient satisfaction, and competitive advantage. |
| Research Institutions & Universities | Configuration of specialized ultrasound systems for research applications, data acquisition setup, and integration with research databases. | Facilitation of cutting-edge research, development of new diagnostic techniques, and training of future medical professionals. |
| Government Health Agencies | Installation and configuration of ultrasound equipment in public health facilities, ensuring standardization of protocols and basic training for healthcare providers in underserved areas. | Expansion of access to diagnostic imaging, improved public health outcomes, and equitable healthcare distribution. |
Target Customers & Departments in Niger Requiring Ultrasound Installation & Configuration Services
- Hospitals (Public and Private)
- Diagnostic Imaging Centers
- Specialty Clinics (e.g., Cardiology, Obstetrics & Gynecology, Radiology)
- Research Institutions and Universities
- Government Health Agencies
Ultrasound Installation & Configuration Service Process In Niger
This document outlines the comprehensive workflow for Ultrasound Installation & Configuration Services in Niger, from the initial customer inquiry to the successful execution and handover. Our process is designed to ensure a seamless and efficient deployment of your ultrasound equipment, tailored to the specific needs and logistical realities of the Nigerien context.
| Phase | Steps | Description | Key Stakeholders | Deliverables/Outcomes |
|---|---|---|---|---|
| 1.1 Initial Contact & Requirements Gathering | Customer expresses interest, and our team collects detailed information about the required ultrasound equipment, intended use, facility type, and existing infrastructure. | Customer, Sales Representative, Technical Consultant | Initial understanding of customer needs, preliminary equipment recommendations. |
| 1.2 Site Visit & Technical Feasibility Study (if required) | On-site assessment of the intended installation location in Niger, evaluating power supply, environmental conditions, space availability, and any specific local challenges. | Technical Consultant, Customer Facility Manager | Detailed site assessment report, identification of potential challenges and mitigation strategies. | |
| 2.1 Solution Design & Equipment Selection | Based on requirements and site assessment, we propose the most suitable ultrasound system and accessories, considering local availability and maintenance considerations. | Technical Consultant, Product Specialist, Customer | Tailored solution proposal, detailed equipment specifications. |
| 2.2 Detailed Project Plan Development | Creation of a comprehensive plan outlining timelines, responsibilities, installation phases, and expected outcomes. This includes logistics planning for transport within Niger. | Project Manager, Technical Lead, Customer | Detailed project plan with Gantt chart, risk assessment, and communication protocols. | |
| 2.3 Formal Quotation & Contract Negotiation | Submission of a detailed quotation and negotiation of contract terms, including payment schedules, warranty, and service level agreements. | Sales Representative, Customer Procurement Department, Legal Counsel | Signed contract, agreed-upon quotation. | |
| 3.1 Equipment Procurement & Quality Assurance | Sourcing of the specified ultrasound equipment from reputable manufacturers, with stringent quality checks before shipment. | Procurement Department, Quality Control Team | Certified ultrasound equipment, pre-shipment inspection reports. |
| 3.2 International & Local Logistics Management | Coordination of international shipping to Niger, customs clearance, and secure transportation to the final installation site, navigating local infrastructure and regulations. | Logistics Manager, Customs Brokers, Local Transport Providers | Timely and secure delivery of equipment to the designated site in Niger. | |
| 4.1 Facility Readiness Assessment | Verification that the installation site meets all power, environmental, and physical space requirements as outlined in the project plan. | Technical Team, Customer Facility Manager | Confirmation of site readiness, identification of any remaining preparation tasks. |
| 4.2 Ancillary Equipment Installation (if applicable) | Installation of any supporting infrastructure such as dedicated power outlets, grounding, or network cabling. | Technical Team, Local Electricians/Technicians | Ready and functional supporting infrastructure. | |
| 5.1 Equipment Unpacking & Physical Installation | Careful unpacking and precise physical installation of the ultrasound machine and its components at the designated location. | Certified Installation Technicians | Physically installed ultrasound system. |
| 5.2 Software Installation & Configuration | Installation and configuration of the ultrasound system's operating software, including patient data management, image archiving, and network connectivity. | Certified Software Technicians | Fully functional and configured software. | |
| 5.3 System Integration & Network Setup | Integration of the ultrasound system with existing hospital networks, PACS (Picture Archiving and Communication System), or other relevant systems. | IT Specialists, Network Engineers | Seamless integration with hospital IT infrastructure. | |
| 6.1 Functional Testing | Thorough testing of all system functions, probes, imaging modes, and safety features to ensure optimal performance. | Certified Technicians | Verified system functionality across all modes. |
| 6.2 Image Quality Calibration | Calibration of image parameters to ensure high-quality diagnostic imaging according to manufacturer specifications and clinical requirements. | Certified Technicians | Optimized image quality, calibration reports. | |
| 6.3 Performance Verification | Comprehensive testing to confirm the system meets all performance benchmarks and diagnostic accuracy standards. | Certified Technicians | Documented performance verification. | |
| 7.1 End-User Training | Comprehensive training for clinical staff on the operation, basic troubleshooting, and maintenance of the ultrasound system. | Clinical Application Specialists, Certified Trainers | Competent and confident end-users. |
| 7.2 Technical Training (if applicable) | Training for local biomedical engineers or technicians on advanced maintenance and troubleshooting procedures. | Senior Technical Engineers | Skilled local technical support personnel. | |
| 7.3 System Handover & Documentation | Formal handover of the installed and configured system to the client, along with all relevant documentation, manuals, and warranty information. | Project Manager, Technical Lead, Customer Representative | Fully functional system delivered, complete documentation package, client acceptance. | |
| 8.1 Warranty & Maintenance Services | Provision of ongoing warranty support and maintenance services as per the agreed contract, including remote and on-site assistance. | Customer Support Team, Field Service Engineers | Continued optimal system performance, minimized downtime. |
| 8.2 Follow-up & Performance Monitoring | Periodic follow-up with the client to ensure satisfaction, address any emerging issues, and monitor system performance. | Customer Success Manager, Technical Support | Sustained customer satisfaction, proactive issue resolution. |
Ultrasound Installation & Configuration Service Process in Niger
- Phase 1: Inquiry & Assessment
- Phase 2: Proposal & Planning
- Phase 3: Procurement & Logistics
- Phase 4: Site Preparation & Pre-Installation
- Phase 5: Installation & Configuration
- Phase 6: Testing & Calibration
- Phase 7: Training & Handover
- Phase 8: Post-Installation Support
Ultrasound Installation & Configuration Service Cost In Niger
The cost of ultrasound installation and configuration services in Niger can vary significantly based on several factors. These include the type and complexity of the ultrasound equipment, the vendor or service provider chosen, the geographical location within Niger (e.g., Niamey versus a more remote region), the required level of customization, and any necessary on-site training or support.
Key Pricing Factors:
- Equipment Type & Brand: High-end, advanced ultrasound systems (e.g., 3D/4D imaging, specialized probes) will generally incur higher installation and configuration fees compared to basic portable or general-purpose units. Brand reputation and the proprietary nature of the software can also influence costs.
- Vendor/Service Provider: Local, independent technicians may offer lower rates than authorized representatives from international manufacturers. However, authorized technicians often provide a higher level of expertise and warranty-backed services.
- Geographical Location: Travel and logistical costs for technicians can impact the final price. Installations in major cities like Niamey are typically more straightforward and potentially less expensive than in remote areas requiring longer travel and accommodation.
- Scope of Work: Basic plug-and-play setup will be cheaper than comprehensive configuration involving integration with existing hospital IT systems, network setup, calibration, and extensive software customization.
- On-site Training & Support: If the service includes training for medical staff on operating the ultrasound equipment and its software features, this will add to the overall cost.
- Additional Accessories & Peripherals: Installation of associated equipment like printers, patient management software integration, or specialized accessories will also contribute to the total service charge.
Cost Ranges in Local Currency (CFA Francs - XOF):
Given the fluctuating market and varying service providers, providing exact figures is challenging. However, based on general market observations for similar technical services in Niger, the following ranges can be anticipated for ultrasound installation and configuration:
- Basic Installation & Configuration (e.g., portable ultrasound, standard setup): This might range from 150,000 XOF to 400,000 XOF.
- Standard Installation & Configuration (e.g., mid-range general imaging ultrasound, moderate customization): This could fall between 400,000 XOF to 800,000 XOF.
- Advanced Installation & Configuration (e.g., high-end diagnostic ultrasound, complex integration, extensive training): Expect costs to range from 800,000 XOF to 2,000,000 XOF or more, depending on the specific requirements and vendor.
It is highly recommended to obtain detailed quotes from multiple reputable service providers or the equipment manufacturer's local representative to get accurate pricing for your specific needs in Niger. This will ensure transparency and allow for comparison based on the scope of services offered.
| Service Level | Estimated Cost Range (XOF) |
|---|---|
| Basic Installation & Configuration (e.g., portable ultrasound, standard setup) | 150,000 - 400,000 |
| Standard Installation & Configuration (e.g., mid-range general imaging, moderate customization) | 400,000 - 800,000 |
| Advanced Installation & Configuration (e.g., high-end diagnostic, complex integration, extensive training) | 800,000 - 2,000,000+ |
Factors Influencing Ultrasound Installation & Configuration Costs in Niger
- Type and sophistication of the ultrasound equipment (e.g., basic portable, 3D/4D, specialized probes).
- Brand of the ultrasound machine and its proprietary software.
- Choice of vendor or service provider (authorized representative vs. independent technician).
- Geographical location within Niger (major cities like Niamey vs. remote areas).
- Complexity of the installation and configuration process (basic setup vs. IT integration, network setup).
- Requirement for on-site staff training and operational support.
- Inclusion of additional accessories and peripherals (printers, software integration).
- Travel and logistical expenses for the technical team.
- Warranty and after-sales support included in the service package.
Affordable Ultrasound Installation & Configuration Service Options
Investing in ultrasound technology can significantly enhance diagnostic capabilities, but the initial installation and configuration can be a complex and costly endeavor. This guide explores affordable ultrasound installation and configuration service options, emphasizing the value offered by bundled services and effective cost-saving strategies. Understanding these options empowers healthcare providers to optimize their investment and ensure seamless integration of new ultrasound systems.
| Service Option | Description | Typical Value Proposition | Potential Cost-Saving Aspect |
|---|---|---|---|
| Basic Installation | Physical setup and connection of the ultrasound unit, transducers, and peripherals. | Ensures the equipment is physically ready for operation. | Lower upfront cost, suitable for simple setups or in-house technical expertise. |
| Standard Configuration | Includes basic installation plus initial software setup, user profile creation, and basic image optimization. | Gets the system operational with fundamental settings for immediate use. | More comprehensive than basic, offering a quicker path to basic functionality. |
| Premium Installation & Configuration | Comprehensive service including advanced software setup, integration with existing PACS/EMR systems, advanced image optimization, and initial staff training. | Maximizes system performance, streamlines workflow, and ensures staff proficiency from day one. | Higher upfront cost, but significantly reduces long-term operational costs and errors. |
| Value Bundles | Packages that combine installation, configuration, extended warranty, and sometimes initial service contracts or advanced training. | Offers a holistic solution at a reduced combined price compared to purchasing services individually. | Significant cost savings due to bundled discounts, predictable budgeting, and reduced administrative overhead. |
| Remote Configuration Support | Configuration assistance provided remotely by service technicians via secure network connections. | Faster resolution of configuration issues and potential cost savings on on-site visits. | Reduces travel costs for technicians, potentially lowering service fees. |
Key Benefits of Professional Ultrasound Installation & Configuration
- Ensures optimal system performance and image quality.
- Minimizes downtime and disruption to clinical operations.
- Reduces the risk of technical errors and costly rework.
- Facilitates compliance with regulatory standards and manufacturer guidelines.
- Provides essential training for medical staff, maximizing system utilization.
Verified Providers In Niger
In Niger, ensuring access to quality healthcare hinges on partnering with verified providers. Franance Health stands out as a beacon of trust and excellence, offering a robust network of credentialed healthcare professionals and institutions. Their rigorous verification process goes beyond basic licensing, encompassing a comprehensive evaluation of expertise, ethical practices, and patient care standards. This meticulous approach guarantees that every provider associated with Franance Health meets the highest benchmarks for medical competence and integrity. Choosing Franance Health means prioritizing your well-being with providers who are not only qualified but demonstrably committed to delivering exceptional care.
| Credential Area | Franance Health Verification Standard | Benefit for Patients |
|---|---|---|
| Medical License & Registration | Primary source verification of current and valid medical licenses with relevant Nigerien authorities. | Ensures providers are legally authorized to practice medicine. |
| Specialized Training & Certifications | Validation of postgraduate degrees, fellowships, and recognized specialty certifications. | Guarantees access to experts in specific medical fields. |
| Professional Experience | Review of past clinical experience, including duration and type of practice. | Confirms practical application of knowledge and skills. |
| Continuing Medical Education (CME) | Confirmation of participation in ongoing professional development activities. | Ensures providers remain up-to-date with medical advancements. |
| Reputation & Ethical Conduct | Due diligence, including reference checks and review of any disciplinary actions. | Provides assurance of trustworthy and ethical patient care. |
| Hospital/Clinic Affiliation | Verification of accreditation and quality standards of affiliated healthcare facilities. | Ensures a safe and well-equipped environment for treatment. |
Why Franance Health Credentials Matter in Niger
- Rigorous Verification Process: Franance Health employs a multi-faceted verification system that scrutinizes professional licenses, specialized training, board certifications, and ethical conduct of all their associated providers.
- Commitment to Patient Safety: Their credentials ensure that providers adhere to stringent safety protocols and best practices, minimizing risks and maximizing positive patient outcomes.
- Access to Expertise: Franance Health connects you with a network of highly skilled and experienced healthcare professionals across various medical disciplines, ensuring you receive specialized care when you need it.
- Ethical Practice Assurance: Beyond clinical skills, Franance Health verifies that providers uphold the highest ethical standards, fostering trust and transparency in your healthcare journey.
- Continuously Updated Credentials: The verification process is ongoing, ensuring that all providers maintain their qualifications and stay abreast of the latest advancements in medical science and practice.
- Empowered Healthcare Decisions: By choosing Franance Health, you gain the confidence that you are receiving care from providers who have been thoroughly vetted for their competence and dedication.
Scope Of Work For Ultrasound Installation & Configuration Service
This Scope of Work (SOW) outlines the services to be provided for the professional installation and configuration of ultrasound equipment at [Client Name]'s facility. The objective is to ensure the seamless integration of the new ultrasound system, enabling optimal performance and functionality for diagnostic imaging purposes. This SOW details the technical deliverables, standard specifications, and responsibilities of both the service provider and the client.
| Phase/Activity | Description | Technical Deliverables | Standard Specifications | Client Responsibilities |
|---|---|---|---|---|
| Site Preparation & Pre-Installation Survey | Assessment of the installation site to verify power, environmental, and physical requirements. Review of existing infrastructure. | Pre-installation site survey report detailing any necessary preparations or potential issues. | Compliance with manufacturer's site preparation guidelines (e.g., power outlets, ventilation, ambient temperature, humidity). | Provide access to the installation site. Ensure required power, network, and environmental conditions are met. Identify key personnel. |
| Unpacking & Physical Installation | Careful unpacking of all ultrasound system components and accessories. Secure physical mounting and placement according to manufacturer's recommendations. | Fully assembled and physically installed ultrasound system. All components connected and secured. | Adherence to manufacturer's installation manuals. Proper grounding and cable management. Safe handling of equipment. | Provide clear access to the installation area. Ensure adequate workspace for technicians. Supervise unpacking and initial placement if required. |
| System Power-Up & Initial Configuration | Connect power and perform initial system power-on. Basic system configuration, including network settings, date/time, and user profiles. | Functional system powering on. Basic network connectivity established. Initial user accounts created. | Compliance with manufacturer's initial setup procedures. Secure network configuration (if applicable). | Provide network credentials and IP address range (if applicable). Designate primary users for initial configuration. |
| Software Installation & Updates | Installation of all required operating system and application software. Application of the latest manufacturer-approved software updates and patches. | Latest stable version of ultrasound system software installed and updated. | Use of official manufacturer-provided software media and updates. Verification of software integrity. | Provide necessary software licenses and access to internal network for updates. |
| Clinical Application Configuration | Configuration of specific clinical applications, presets, and imaging parameters based on client's needs and specialties (e.g., cardiology, radiology, obstetrics). | Optimized clinical presets and imaging parameters configured for target applications. | Configuration aligned with manufacturer's best practices and client's clinical protocols. Customization of user-defined presets. | Provide detailed list of required clinical presets, imaging protocols, and customization preferences. Identify clinical users for consultation. |
| Peripheral Integration | Connection and configuration of any integrated peripherals, such as printers, PACS gateways, DICOM interfaces, and external storage devices. | All specified peripherals successfully connected, configured, and communicating with the ultrasound system. | Adherence to DICOM standards for medical imaging. Verification of data flow to PACS. Successful printer output. | Provide necessary connection details and credentials for peripherals. Ensure peripherals are powered and operational. |
| System Testing & Validation | Comprehensive testing of all system functions, including image acquisition, display, storage, and retrieval. Performance validation against baseline specifications. | System performance validation report. All key functionalities tested and confirmed operational. | Execution of standardized testing procedures. Verification of image quality and diagnostic accuracy. Stress testing as appropriate. | Provide designated personnel for test image acquisition and validation. Participate in system review and acceptance. |
| Basic User Training & Familiarization | On-site training for designated client personnel covering system operation, basic troubleshooting, and workflow management. | Trained client personnel capable of basic system operation and routine tasks. | Training content aligned with manufacturer's user manuals and client's operational workflow. | Provide a minimum of [Number] trained personnel. Ensure trainees are present for the full duration of the training. |
| Documentation & Handover | Provision of all relevant documentation, including installation reports, configuration details, user manuals, and warranty information. Formal handover of the installed system. | Complete set of project documentation. Signed acceptance form. | Includes installation checklist, configuration summary, software version details, and maintenance contact information. Adherence to ISO 9001 standards for documentation. | Review and sign-off on all provided documentation. Formal acceptance of the installed system. |
Key Objectives
- Ensure safe and proper physical installation of the ultrasound system and its components.
- Configure the ultrasound system's software and hardware to meet client-specific clinical and operational requirements.
- Perform thorough testing and validation to confirm system functionality and performance.
- Provide basic user training and system familiarization for designated client personnel.
- Deliver comprehensive documentation of the installation and configuration process.
Service Level Agreement For Ultrasound Installation & Configuration Service
This Service Level Agreement (SLA) outlines the agreed-upon response times and uptime guarantees for the Ultrasound Installation & Configuration Service provided by [Your Company Name] to [Client Company Name]. This SLA is an integral part of the Master Service Agreement (MSA) between the parties.
| Incident Severity | Response Time (during Service Hours) | Target Resolution Time (during Service Hours) | Uptime Guarantee |
|---|---|---|---|
| Critical Incident | 1 Hour | 4 Business Hours | 99.5% |
| Major Incident | 2 Business Hours | 8 Business Hours | 99.5% |
| Minor Incident | 4 Business Hours | N/A (Best Effort Resolution) | N/A |
| Scheduled Maintenance | N/A | N/A | Not included in uptime calculation |
Definitions
- Installation & Configuration Service: The process of physically installing ultrasound equipment at the client's designated location and configuring the software and settings to meet the client's operational requirements.
- Service Hours: [Specify your service hours, e.g., Monday to Friday, 9:00 AM to 5:00 PM local time, excluding public holidays].
- Critical Incident: An event that renders the ultrasound equipment completely inoperable, preventing all diagnostic imaging capabilities.
- Major Incident: An event that significantly degrades the performance of the ultrasound equipment, impacting a substantial portion of its diagnostic capabilities, but not rendering it completely inoperable.
- Minor Incident: An event that causes a minor disruption to the ultrasound equipment's functionality or performance, without significantly impacting its core diagnostic capabilities.
- Response Time: The maximum time allowed for [Your Company Name] to acknowledge a reported incident and initiate troubleshooting or corrective actions. This does not guarantee immediate resolution.
- Resolution Time: The maximum time allowed for [Your Company Name] to resolve a reported incident to the client's reasonable satisfaction. This is only applicable for Critical and Major Incidents and is an objective, not a guarantee.
- Uptime: The percentage of time the ultrasound equipment is available and operational for use during the contracted Service Hours, excluding scheduled maintenance.
- Scheduled Maintenance: Planned periods for routine maintenance, upgrades, or inspections, communicated in advance to the client.
- Force Majeure: Events beyond the reasonable control of either party, including but not limited to, natural disasters, acts of war, terrorism, and pandemics.
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