Verified Service Provider in Niger
Teleradiology Gateway Setup Service in Niger
Engineering Excellence & Technical Support
Teleradiology Gateway Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust Network Infrastructure Deployment
We establish secure, high-speed internet and VPN connectivity across Niger, ensuring reliable and low-latency data transfer essential for real-time teleradiology image streaming and consultations, even in remote areas.
HIPAA-Compliant Data Security & Privacy
Our setup incorporates advanced encryption protocols and access control mechanisms, adhering to international data privacy standards (like HIPAA) to safeguard sensitive patient information throughout the teleradiology workflow in Niger.
Seamless PACS & RIS Integration
We expertly integrate your teleradiology platform with existing Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) in Niger, facilitating efficient image management and reporting workflows for local healthcare providers.
What Is Teleradiology Gateway Setup Service In Niger?
Teleradiology Gateway Setup Service in Niger refers to the process of establishing and configuring a secure, reliable, and compliant digital infrastructure that facilitates the remote transmission, interpretation, and reporting of medical imaging studies (e.g., X-rays, CT scans, MRIs) to and from Niger. This service is crucial for bridging geographical gaps and enhancing access to specialized radiological expertise within the country, especially in regions with limited on-site radiologist availability. It encompasses the installation, integration, and ongoing maintenance of hardware, software, and network components necessary for seamless teleradiology operations. The primary objective is to enable healthcare facilities in Niger to leverage off-site radiologists for diagnostic interpretations, thereby improving patient care, reducing turnaround times for reports, and optimizing resource allocation.
| Who Needs Teleradiology Gateway Setup Service in Niger? | Typical Use Cases |
|---|---|
| Hospitals and Clinics in Urban and Rural Areas: Facilities lacking on-site radiologists, especially those in remote regions or with limited specialized personnel. | Emergency Departments: Providing rapid interpretation of critical imaging studies (e.g., trauma, stroke) to enable timely treatment decisions, even when a radiologist is not physically present. |
| Referral Centers and Teaching Hospitals: Supplementing existing radiological services, managing high caseloads, and facilitating the training of medical professionals. | Specialized Imaging Centers: Supporting niche imaging services that require highly specialized interpretation expertise not readily available locally. |
| Government Health Initiatives and Public Health Programs: Expanding access to diagnostic imaging services in underserved populations and supporting national health campaigns. | Mobile Diagnostic Units: Enabling remote interpretation of images acquired from mobile X-ray or ultrasound units deployed in temporary or remote locations. |
| International Aid Organizations and NGOs: Establishing teleradiology capabilities for humanitarian missions or to support healthcare infrastructure development in specific regions. | Subspecialty Consultations: Facilitating consultations with international subspecialists for complex cases requiring highly specific expertise (e.g., neuroradiology, interventional radiology). |
| Private Healthcare Providers Seeking to Enhance Service Offerings: Businesses looking to differentiate themselves by providing advanced diagnostic imaging services without the immediate need to recruit and retain a full team of on-site radiologists. | On-Demand Reporting: Providing 24/7 availability of radiological interpretations, ensuring that urgent cases can be addressed at any time, regardless of the local radiologist's availability. |
Key Components and Processes of Teleradiology Gateway Setup Service in Niger
- Infrastructure Assessment and Design: Evaluating existing IT capabilities, network connectivity, power stability, and imaging equipment at the Nigerien facility. Designing a robust and scalable teleradiology infrastructure tailored to local conditions and regulatory requirements.
- Hardware Deployment: Installation of necessary hardware, including PACS (Picture Archiving and Communication System) servers, workstations for image viewing and reporting, secure network devices (routers, firewalls), and potentially dedicated servers for data storage and management.
- Software Configuration and Integration: Implementing and configuring teleradiology software platforms, including PACS, RIS (Radiology Information System), and potentially specialized AI-powered diagnostic tools. Ensuring seamless integration with existing HIS (Hospital Information System) or EMR (Electronic Medical Record) systems.
- Network Connectivity and Security: Establishing secure and high-bandwidth internet connectivity, often involving dedicated leased lines or reliable satellite communication. Implementing robust cybersecurity measures, including encryption, VPNs, access controls, and intrusion detection systems, to protect patient data and comply with privacy regulations.
- Image Acquisition and Transmission Protocols: Standardizing image acquisition protocols to ensure optimal image quality. Configuring DICOM (Digital Imaging and Communications in Medicine) standards for image transmission and management.
- Radiologist Workstation Setup (Remote): Setting up and configuring remote workstations for interpreting radiologists, ensuring they have access to high-resolution monitors, reliable internet, and the necessary teleradiology software for efficient image review and reporting.
- User Training and Support: Providing comprehensive training to local IT staff, radiographers, and administrative personnel on the operation and maintenance of the teleradiology system. Offering ongoing technical support and troubleshooting services.
- Compliance and Regulatory Adherence: Ensuring the setup adheres to relevant Nigerien healthcare regulations, data privacy laws, and international standards for medical imaging and data transmission.
- Disaster Recovery and Business Continuity Planning: Implementing backup solutions and disaster recovery strategies to ensure data integrity and system availability in case of unforeseen events.
Who Needs Teleradiology Gateway Setup Service In Niger?
The setup of a reliable teleradiology gateway is crucial for healthcare providers in Niger to overcome geographical limitations, improve access to specialized diagnostic imaging services, and enhance patient care. This service is particularly vital for facilities that lack on-site radiologists or have limited access to advanced imaging equipment.
| Customer Type | Key Departments Benefiting | Primary Needs Addressed by Teleradiology Gateway |
|---|---|---|
| Regional and District Hospitals | Radiology Department, Emergency Room, Internal Medicine, Surgery, Pediatrics | Access to remote specialist interpretations, reduced turnaround times for critical diagnoses, improved patient management, training opportunities for local staff. |
| Urban Tertiary Hospitals | Radiology Department, Neurology, Cardiology, Oncology, Emergency Medicine | Handling of high volume imaging studies, subspecialty consultations (e.g., neuroimaging, musculoskeletal imaging), load balancing for radiologists, disaster recovery for imaging services. |
| Private Clinics with Imaging Facilities | Radiology, General Practice, Orthopedics, Gynecology | Enhanced diagnostic accuracy, expansion of service offerings without hiring in-house specialists, competitive advantage, improved patient satisfaction. |
| Missions and NGO Health Centers | Radiology (if available), General Medicine, Surgery, Maternal and Child Health | Bridging the gap in specialist availability, providing essential diagnostic support in challenging environments, humanitarian aid enhancement, timely referral decisions. |
| Government Health Ministry Initiatives | National Health Planning, Public Health Departments, Rural Health Programs | Standardization of diagnostic services, equitable access to radiology across the country, data collection for public health surveillance, capacity building for the healthcare workforce. |
Target Customers and Departments for Teleradiology Gateway Setup Service in Niger
- Hospitals (Public and Private): These are the primary beneficiaries, especially those in remote or underserved regions.
- Clinics and Health Centers: Particularly those with basic imaging capabilities seeking to expand their diagnostic offerings.
- Diagnostic Imaging Centers: Existing centers looking to integrate teleradiology for remote reading and improved workflow efficiency.
- Missions and NGOs: Healthcare organizations operating in areas with limited infrastructure and a need for accessible medical expertise.
Teleradiology Gateway Setup Service Process In Niger
This document outlines the workflow for setting up a Teleradiology Gateway service in Niger, from the initial inquiry to the successful execution and operationalization of the service. It details each stage, including key activities, responsible parties, and expected outcomes. This process is designed to ensure a smooth and efficient deployment, considering the unique logistical and regulatory landscape of Niger.
| Phase | Key Activities | Responsible Parties | Deliverables/Outcomes | |
|---|---|---|---|---|
| Client in Niger (Hospital, Clinic, Government Health Ministry) expresses interest in Teleradiology Gateway services. Initial consultation to understand client's current radiology infrastructure, patient volume, existing IT capabilities, and specific teleradiology needs (e.g., modalities to be supported, reporting requirements, desired turnaround times). Site survey (if feasible) to assess on-site conditions, internet connectivity, and power stability. Identification of key stakeholders within the client organization. | Prospective Client, Teleradiology Service Provider (TSP) Sales & Technical Team | Understanding of client's requirements. Preliminary feasibility assessment. Identification of potential challenges. | |
| TSP develops a detailed proposal outlining the proposed Teleradiology Gateway solution, including hardware, software, network requirements, service level agreements (SLAs), pricing, implementation timeline, and training plan. Proposal review and negotiation with the client. Contract signing and formal agreement. | Teleradiology Service Provider (TSP) Management & Legal Team, Prospective Client Management & Legal Team | Comprehensive service proposal. Signed contract. Mutually agreed-upon terms and conditions. | |
| Detailed technical design of the Teleradiology Gateway solution based on client's infrastructure and requirements. Procurement and shipment of necessary hardware (servers, workstations, network equipment, PACS/RIS components if applicable). Assessment and recommendation of internet connectivity upgrades or solutions if required (e.g., VSAT, dedicated lines). Preparation of the physical site for equipment installation (server room requirements, power, cooling). Setting up necessary security measures and compliance protocols. | Teleradiology Service Provider (TSP) Technical Team, Client IT Department, Local IT Vendors (if required) | Detailed technical architecture document. Procured hardware and software. Recommended and/or initiated internet connectivity improvements. Prepared installation site. | |
| On-site installation of Teleradiology Gateway hardware and software components. Configuration of the gateway to interface with existing Picture Archiving and Communication Systems (PACS) and/or Radiology Information Systems (RIS) at the client site (if applicable). Network configuration and testing to ensure secure and reliable data transmission. Installation and configuration of reporting workstations and any necessary diagnostic viewers. Integration testing with remote reading centers (if applicable). | Teleradiology Service Provider (TSP) On-site Technicians, Client IT Department | Installed and configured Teleradiology Gateway hardware and software. Functional network connectivity. Integrated systems (PACS/RIS). | Successful data flow between local site and remote reading center. |
| Training for client's radiologists, technologists, and IT staff on the Teleradiology Gateway system, including:
| Teleradiology Service Provider (TSP) Training Specialists, Client Radiologists, Technologists, & IT Staff | Trained end-users proficient in operating the Teleradiology Gateway. User manuals and support documentation. | |
| Conducting a pilot phase with a limited set of cases to test the end-to-end workflow. Validation of image quality, data integrity, and reporting turnaround times against agreed-upon SLAs. Collection of user feedback and identification of any issues or areas for improvement. Refinement of configurations and processes based on pilot results. | Teleradiology Service Provider (TSP) Technical & Clinical Teams, Client Radiologists & Technologists | Validated Teleradiology Gateway functionality. Identified and resolved initial issues. Refined operational procedures. | |
| Commencement of full operational Teleradiology Gateway services. Continuous monitoring of system performance and data flow. Formal handover of the operational system to the client. | Teleradiology Service Provider (TSP) Operations Team, Client Operations Team | Fully operational Teleradiology Gateway service. Seamless integration into client's daily operations. | |
| Provision of ongoing technical support, including remote and on-site assistance. Regular system maintenance and software updates. Performance monitoring and optimization to ensure continued efficiency and reliability. Periodic review of SLAs and service effectiveness. Exploration of opportunities for service expansion or upgrades. | Teleradiology Service Provider (TSP) Support Team, Client IT & Operations | High system uptime and reliability. Client satisfaction. Continuous improvement of the Teleradiology service. |
Teleradiology Gateway Setup Process in Niger
- Phase 1: Initial Inquiry & Needs Assessment
- Phase 2: Proposal Development & Agreement
- Phase 3: Technical Planning & Infrastructure Setup
- Phase 4: Installation & Configuration
- Phase 5: Training & User Onboarding
- Phase 6: Pilot Testing & Validation
- Phase 7: Full Deployment & Go-Live
- Phase 8: Ongoing Support & Optimization
Teleradiology Gateway Setup Service Cost In Niger
Setting up a teleradiology gateway in Niger involves a range of costs influenced by several critical factors. These factors can significantly impact the overall investment required for a functional and efficient teleradiology service. Understanding these elements is crucial for accurate budgeting and planning. The pricing structure typically encompasses initial setup fees, recurring operational costs, and potential ongoing support and maintenance expenses.
| Service Component | Estimated Cost Range (XOF) | Notes |
|---|---|---|
| Initial Gateway Setup & Configuration | 1,500,000 - 5,000,000 | Includes basic hardware, software installation, and initial network setup. Varies greatly by complexity and chosen platform. |
| PACS/RIS Software Licenses | 1,000,000 - 4,000,000+ | Perpetual licenses or subscription-based models. Advanced features and user counts increase costs. |
| High-Speed Internet Connectivity (Annual) | 600,000 - 2,500,000+ | Depends on bandwidth, ISP, and geographical location. Satellite internet can be significantly higher. |
| Workstations & Peripherals | 500,000 - 1,500,000 | For radiologists and support staff. High-resolution monitors are essential. |
| Server Hardware | 700,000 - 3,000,000+ | Depending on storage capacity, processing power, and redundancy requirements. |
| Integration with Existing Systems | 300,000 - 2,000,000+ | One-time cost for API development or custom connectors. Highly variable. |
| Technical Training | 200,000 - 1,000,000 | For IT staff and clinical users. Can be delivered remotely or on-site. |
| Annual Maintenance & Support | 10-20% of initial software/hardware cost | Essential for software updates, bug fixes, and technical assistance. |
| Contingency/Miscellaneous | 500,000 - 1,500,000 | For unforeseen expenses, minor upgrades, or additional consumables. |
Key Pricing Factors for Teleradiology Gateway Setup in Niger
- Infrastructure Requirements: This includes the cost of acquiring and installing necessary hardware (servers, workstations, high-speed internet modems, network switches), software licenses for PACS (Picture Archiving and Communication System) and RIS (Radiology Information System), and any necessary cybersecurity measures.
- Internet Connectivity: The reliability and speed of internet access are paramount. Costs vary based on the chosen internet service provider (ISP), the bandwidth required, and the geographical location of the teleradiology center and remote reading sites. Satellite internet, often necessary in remote areas, can be more expensive.
- Hardware and Software Procurement: The type and quality of imaging equipment (CT scanners, MRI machines, X-ray machines, ultrasound machines) that need to be integrated with the gateway will influence costs. Similarly, the choice of teleradiology platform and its associated software licenses, including vendor-specific support, will be a significant expenditure.
- Integration Complexity: Integrating the teleradiology gateway with existing hospital information systems (HIS) or electronic health records (EHR) can add complexity and cost. The level of customization required will also play a role.
- Technical Expertise and Training: The cost of hiring skilled IT professionals for installation, configuration, and ongoing maintenance, as well as the training of radiologists and support staff on the new system, needs to be factored in.
- Geographical Location and Accessibility: Costs can be higher in remote or less accessible regions of Niger due to logistical challenges in transporting equipment and personnel, and potentially higher costs for specialized services.
- Scalability and Future Expansion: The initial setup cost might be influenced by the anticipated growth of the teleradiology service. A system designed for scalability may have higher upfront costs but lower long-term expansion expenses.
- Vendor Support and Maintenance Agreements: Ongoing support, software updates, and hardware maintenance contracts are crucial for uninterrupted service and represent recurring costs.
- Regulatory Compliance and Certifications: Depending on local regulations, there might be costs associated with ensuring the teleradiology setup meets specific compliance standards.
Affordable Teleradiology Gateway Setup Service Options
Setting up a teleradiology gateway is crucial for efficient remote image interpretation. This service aims to provide cost-effective solutions for healthcare providers looking to establish or enhance their teleradiology infrastructure. We offer flexible setup options designed to meet various budgetary needs and operational scales, focusing on value bundles and implementing smart cost-saving strategies.
| Service Tier | Description | Value Bundle Inclusions | Estimated Price Range (Setup) | Cost-Saving Strategies Utilized |
|---|---|---|---|---|
| Basic Connect | Essential setup for small practices or initial deployment. | Core PACS setup, DICOM/HL7 configuration, secure VPN tunnel for 1-2 radiologists, basic workstation setup. | $3,000 - $7,000 | Utilizes open-source PACS components, cloud-hosted basic storage, standardized remote configuration. |
| Standard Integration | Comprehensive setup for medium-sized practices or clinics needing EMR integration. | Includes Basic Connect features, plus EMR/EHR integration, advanced security protocols, support for up to 5 radiologists, and initial data migration assistance. | $7,000 - $15,000 | Leverages existing cloud infrastructure, automated workflow scripts, bundled hardware discounts (if applicable), phased implementation. |
| Enterprise Solution | Full-featured setup for large hospitals, imaging centers, or multi-site organizations. | Includes Standard Integration features, with high-availability PACS, robust disaster recovery, multi-site networking, dedicated support, custom workflow development, and training for IT and clinical staff. | $15,000+ | Negotiated bulk licensing for software, optimized cloud resource allocation, long-term support contracts with reduced rates, pre-configured hardware options. |
| Add-on Modules | Optional features to enhance functionality. | Advanced AI-driven image analysis integration, remote printing solutions, specific reporting tool integrations, enhanced analytics dashboards. | Varies per module | Modular pricing allows clients to pay only for necessary features, leveraging third-party integrations where cost-effective. |
Key Components of Teleradiology Gateway Setup
- Secure Image Archiving (PACS): Reliable storage for medical images.
- Image Transmission Protocols (DICOM, HL7): Ensuring seamless data flow.
- Workstation Setup & Configuration: Optimizing reading environments for radiologists.
- Network Security & VPN: Protecting sensitive patient data.
- Integration with Existing EMR/EHR: Streamlining workflows.
- User Training & Support: Empowering your staff and radiologists.
- Scalable Infrastructure: Adapting to growing needs.
Verified Providers In Niger
In the challenging healthcare landscape of Niger, identifying reliable and qualified medical providers is paramount for individuals and organizations seeking quality care. "Verified Providers in Niger" refers to healthcare professionals and facilities that have undergone a rigorous vetting process, ensuring they meet established standards of competence, ethics, and operational integrity. Franance Health stands out as a premier organization dedicated to this verification, offering a robust credentialing system that signifies a higher level of trust and professionalism.
| Credentialing Area | Franance Health Verification Scope | Benefit to Patients/Organizations |
|---|---|---|
| Medical Qualifications & Licenses | Verification of degrees, diplomas, and current professional licenses from recognized bodies. | Ensures providers possess the foundational knowledge and legal authorization to practice. |
| Clinical Experience & Competence | Assessment of past performance, surgical outcomes (where applicable), and peer endorsements. | Confirms practical skillfulness and a track record of effective patient management. |
| Ethical Conduct & Professionalism | Review of disciplinary actions, patient complaints, and adherence to professional codes of conduct. | Guarantees providers operate with integrity and prioritize patient well-being. |
| Facility Standards (for institutions) | Evaluation of infrastructure, equipment, hygiene, and emergency preparedness. | Ensures a safe, well-equipped, and hygienic environment for treatment. |
| Continuing Medical Education (CME) | Confirmation of participation in ongoing professional development to stay updated with medical advancements. | Signifies a commitment to lifelong learning and the application of current best practices. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Vetting Process: Franance Health employs a multi-faceted approach to verification, including checking educational qualifications, professional licenses, malpractice history, and peer reviews. This thoroughness ensures that only genuinely qualified individuals and institutions achieve their certification.
- Commitment to Ethical Practice: Beyond technical skills, Franance Health scrutinizes providers for their adherence to ethical guidelines and patient care standards. This focus on integrity builds confidence in the patient experience.
- Enhanced Patient Safety: By partnering with verified providers, patients are assured of receiving care from individuals and facilities that prioritize safety protocols, infection control, and evidence-based medical practices.
- Improved Access to Quality Care: Franance Health's verification system helps streamline the process of finding trustworthy healthcare options, reducing the risk of encountering substandard or fraudulent services, and ultimately improving access to effective treatment.
- International Recognition and Standards: Franance Health often aligns its credentialing with international best practices, making its verified providers a reliable choice for both local populations and expatriates seeking consistent quality of care.
- Continuous Monitoring and Re-evaluation: The verification process is not a one-time event. Franance Health typically engages in ongoing monitoring and periodic re-evaluation to ensure that providers maintain their high standards over time.
- Building Trust and Transparency: In a sector where trust is crucial, Franance Health's verified provider network fosters transparency, allowing patients to make informed decisions about their healthcare needs.
Scope Of Work For Teleradiology Gateway Setup Service
This Scope of Work (SOW) outlines the services required for the setup and configuration of a teleradiology gateway. The primary objective is to establish a secure, reliable, and efficient connection for transmitting medical imaging data between originating sites and the teleradiology service provider. This document details the technical deliverables and standard specifications that will govern the implementation process.
| Component | Standard Specification | Description | Deliverable |
|---|---|---|---|
| Gateway Server Hardware | Industry-standard server with sufficient processing power (e.g., Intel Xeon or equivalent), RAM (e.g., 16GB+), and storage (e.g., 1TB+ SSD). Meets redundancy requirements. | Physical or virtual server dedicated to running the teleradiology gateway software. Requires adequate performance and storage for image buffering and processing. | Installed and configured gateway server. |
| Teleradiology Gateway Software | Vendor-provided or open-source teleradiology gateway software (e.g., open-source PACS viewer with gateway capabilities, commercial teleradiology platform). Supports DICOM 3.0, HL7 (optional). | Software responsible for receiving, routing, and securely transmitting DICOM images and associated patient data. | Installed and licensed teleradiology gateway software. |
| Network Connectivity | Secure VPN tunnel (IPsec, OpenVPN) or MPLS circuit with guaranteed bandwidth (e.g., 100 Mbps+). Firewall rules configured for necessary ports (e.g., DICOM ports, SSH). | Establishment of a reliable and secure network link between the originating site and the teleradiology service provider. Ensures data integrity and confidentiality. | Configured and tested network connection. |
| DICOM Conformance | Gateway must conform to DICOM 3.0 standards for C-STORE, C-FIND, C-MOVE (if applicable), and Query/Retrieve. Compliance with relevant DICOM profiles. | Ensures interoperability with originating site Picture Archiving and Communication Systems (PACS) and teleradiology PACS. The DICOM Conformance Statement will be provided. | DICOM Conformance Statement, successful DICOM validation tests. |
| Security Protocols | TLS 1.2+ for data in transit, AES-256 encryption for data at rest, secure authentication mechanisms (e.g., certificate-based authentication, multi-factor authentication). | Implementation of robust security measures to protect sensitive patient data from unauthorized access and breaches. | Configured security settings and protocols. |
| Image Archiving (Optional) | Integration with a PACS or VNA for temporary or long-term image storage at the originating site before transmission, if required. | Allows for local storage and retrieval of images, reducing reliance on the gateway for immediate access. | Successfully tested integration with local PACS/VNA. |
| User Access and Authentication | Role-based access control (RBAC) implemented for gateway administration and user access. Integration with existing directory services (e.g., Active Directory) where feasible. | Defines user permissions and controls access to gateway functionalities and data, ensuring compliance with privacy regulations. | Configured user roles and access permissions. |
| Monitoring and Alerting | Proactive system monitoring for performance, errors, and security events. Configurable alerts via email, SMS, or integrated monitoring tools. | Enables timely detection and resolution of issues, ensuring system availability and performance. | Configured monitoring tools and alert thresholds. |
| Backup and Disaster Recovery | Regular automated backups of gateway configuration and logs. Documented disaster recovery plan for rapid restoration of services. | Ensures data integrity and business continuity in the event of hardware failure, natural disaster, or cyber-attack. | Backup schedule established, DR plan documented. |
| Documentation and Training | Comprehensive technical documentation including installation guides, configuration manuals, troubleshooting guides, and user manuals. On-site or remote training for administrator and support staff. | Provides necessary information for the operation, maintenance, and troubleshooting of the teleradiology gateway. Empowers staff to manage the system effectively. | Delivery of all documentation, completion of training sessions. |
| Testing and Validation | Comprehensive testing plan covering installation, configuration, network connectivity, DICOM interoperability, security, and performance. User Acceptance Testing (UAT) with originating site stakeholders. | Verifies that the implemented gateway meets all specified requirements and functions as expected. | Completed testing report, signed UAT document. |
Key Technical Deliverables
- Teleradiology Gateway Software Installation and Configuration
- Secure Network Connectivity (VPN/MPLS) Establishment
- Image Archiving and Retrieval System Integration
- DICOM Conformance Statement and Testing
- User Access Control and Authentication Setup
- System Monitoring and Alerting Configuration
- Data Encryption and Security Protocol Implementation
- Backup and Disaster Recovery Strategy Development
- Training Documentation and Handover
- Testing and Validation Report
Service Level Agreement For Teleradiology Gateway Setup Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Teleradiology Gateway Setup Service provided by [Your Company Name]. This SLA is an addendum to the Master Service Agreement (MSA) between [Your Company Name] and [Client Company Name].
| Service Component | Uptime Guarantee | Response Time (Issue Reporting) | Resolution Time (Severity Level 1) | Resolution Time (Severity Level 2) | Resolution Time (Severity Level 3) |
|---|---|---|---|---|---|
| Teleradiology Gateway Infrastructure (Network, Servers, Storage) | 99.9% Uptime (excluding scheduled maintenance) | 2 hours (within business hours) | 4 business hours | 8 business hours | 24 business hours |
| Gateway Connectivity and Integration | 99.5% Uptime (excluding scheduled maintenance) | 2 business hours | 6 business hours | 12 business hours | 48 business hours |
| User Account Management (Creation/Modification/Deletion) | N/A (Service Request) | 1 business hour | 4 business hours | 8 business hours | N/A (Task completion) |
Scope of Service
- Provisioning of a secure, HIPAA-compliant teleradiology gateway.
- Initial configuration and integration with the client's Picture Archiving and Communication System (PACS).
- User account creation and access management for authorized personnel.
- Basic troubleshooting and support for the gateway infrastructure during business hours.
- Monitoring of gateway uptime and performance.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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