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Verified Service Provider in Niger
Radiology Reporting Workstation Installation Service in Niger
Engineering Excellence & Technical Support
Radiology Reporting Workstation Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Optimized Hardware & Software Integration
We ensure seamless integration of high-performance reporting workstations with your existing PACS and RIS infrastructure, guaranteeing optimal speed, reliability, and compatibility with Niger's network conditions.
Robust Data Security & Compliance
Our installations adhere to strict data security protocols, safeguarding sensitive patient information within Niger's healthcare framework and ensuring compliance with relevant data privacy regulations.
On-Site Deployment & Localized Support
We provide expert on-site installation and configuration services across Niger, backed by readily available local technical support to minimize downtime and ensure uninterrupted radiology workflow.
What Is Radiology Reporting Workstation Installation Service In Niger?
Radiology Reporting Workstation Installation Service in Niger refers to the specialized process of deploying, configuring, and optimizing diagnostic imaging reporting workstations within healthcare facilities located in Niger. This service encompasses the end-to-end setup of hardware and software required for radiologists and other medical professionals to efficiently review medical images (such as X-rays, CT scans, MRIs, ultrasounds) and generate comprehensive diagnostic reports. The service ensures that these workstations are integrated into existing hospital IT infrastructure, comply with relevant medical imaging standards (e.g., DICOM, HL7), and are calibrated for accurate image display and interpretation. This includes initial setup, software installation and licensing, network configuration, integration with Picture Archiving and Communication Systems (PACS) and Electronic Health Records (EHR), user training, and ongoing technical support to maintain optimal performance and reliability.
| Who Needs This Service? | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Hospitals and Clinics in Niger: Facilities undertaking new radiology departments or upgrading existing ones. | Establishing a new radiology department or expanding existing diagnostic imaging services. | Hospitals seeking to improve the efficiency and accuracy of their radiology reporting processes. | Healthcare providers implementing or upgrading PACS/RIS/EHR systems. | International aid organizations or NGOs establishing or supporting medical infrastructure in Niger. | Research institutions requiring specialized imaging analysis workstations. | Government health ministries or agencies aiming to enhance diagnostic capabilities nationwide. |
| Initial setup of reporting workstations in a newly established hospital or clinic. | Replacing outdated reporting hardware and software with modern, efficient solutions. | Integrating new imaging modalities (e.g., advanced CT/MRI scanners) with existing reporting infrastructure. | Ensuring compliance with digital health regulations and imaging standards for improved patient care. | Enabling remote or teleradiology reporting capabilities. | Standardizing the radiology reporting environment across multiple facilities. | Deploying workstations for specialized diagnostic areas (e.g., interventional radiology, neuroradiology). |
Key Components and Activities of the Service:
- Hardware Assessment and Provisioning: Evaluating existing infrastructure and recommending/supplying appropriate workstations, monitors (including calibrated medical-grade displays), GPUs, and input devices.
- Software Installation and Configuration: Deploying specialized radiology reporting software (viewers, reporting tools), operating systems, and necessary drivers.
- Network Integration: Configuring workstations to securely connect to PACS, RIS (Radiology Information System), and EHR systems, ensuring DICOM and HL7 compliance.
- PACS/RIS Integration: Establishing seamless data flow for image retrieval, report upload, and patient data synchronization.
- Calibration and Optimization: Calibrating displays for accurate grayscale rendition and optimizing workstation performance for speed and responsiveness.
- User Account Management and Security: Setting up user profiles, access controls, and implementing security protocols to protect patient data.
- Initial Testing and Validation: Performing comprehensive tests to ensure all components function as expected and workflows are optimized.
- User Training: Providing training to radiologists, technicians, and IT staff on the use and maintenance of the reporting workstations.
- Post-Installation Support and Maintenance: Offering remote and on-site technical support, troubleshooting, and software updates.
Who Needs Radiology Reporting Workstation Installation Service In Niger?
Radiology reporting workstation installation services are crucial for ensuring efficient and accurate diagnostic processes within healthcare facilities. In Niger, as the healthcare sector evolves and adopts advanced medical imaging technologies, the need for specialized installation and support becomes paramount. This service ensures that radiologists and medical professionals have access to robust and reliable systems for interpreting medical images, generating reports, and ultimately improving patient care outcomes. The implementation of these workstations is not merely a technical task but a critical step in modernizing diagnostic capabilities.
| Department/Area | Specific Needs & Rationale | Examples of Equipment/Software |
|---|---|---|
| Radiology Department | Core function for image interpretation and reporting. Requires high-resolution displays, powerful workstations, and specialized software for viewing and manipulating various imaging modalities. | PACS (Picture Archiving and Communication System) workstations, DICOM viewers, reporting software, high-resolution monitors (e.g., 3MP or 5MP). |
| Neurology Department | Interpreting complex neuroimaging like MRI and CT scans of the brain and spine. Requires workstations capable of advanced visualization and 3D reconstruction. | Advanced visualization software for neuroimaging, 3D rendering capabilities. |
| Cardiology Department | Analyzing echocardiograms, cardiac CTs, and MRIs. Needs workstations optimized for cardiac image processing and functional analysis. | Cardiac analysis software, stress echo workstations. |
| Oncology Department | Assessing tumor staging, treatment response, and monitoring. Requires workstations for precise measurements and comparisons across multiple scans. | Tumor tracking software, image registration tools. |
| Emergency Department (ED) | Rapid interpretation of critical imaging findings. Workstations need to be easily accessible and configured for quick access to urgent cases. | Prioritized PACS access, user-friendly interfaces. |
| IT/Biomedical Engineering Department | Responsible for the infrastructure and maintenance of the reporting workstations, ensuring network connectivity, data security, and software updates. | Network infrastructure, cybersecurity tools, system administration software. |
Target Customers and Departments Requiring Radiology Reporting Workstation Installation Services in Niger
- Public Hospitals: Government-funded hospitals are often the primary healthcare providers for a large portion of the population and are increasingly investing in modern diagnostic equipment.
- Private Hospitals and Clinics: As the private healthcare sector in Niger grows, these facilities are keen to offer specialized diagnostic services, including advanced radiology.
- Specialty Medical Centers: Centers focusing on specific areas like cardiology, oncology, or neurology will require dedicated radiology reporting capabilities.
- Research and Academic Institutions: Universities and medical research centers often utilize advanced imaging for both teaching and groundbreaking research.
- Non-Governmental Organizations (NGOs) and Humanitarian Organizations: Organizations providing healthcare services in remote or underserved areas may establish or upgrade their diagnostic facilities.
Radiology Reporting Workstation Installation Service Process In Niger
This document outlines the standard workflow for the Radiology Reporting Workstation Installation Service Process in Niger, from initial customer inquiry to final service execution and handover. The process is designed to be efficient, transparent, and client-focused, ensuring the successful deployment of radiology reporting workstations in healthcare facilities across Niger.
| Stage | Description | Key Activities | Responsible Party | Deliverables |
|---|---|---|---|---|
| The process begins when a potential client expresses interest in the Radiology Reporting Workstation Installation Service. | Receive and acknowledge inquiry, gather basic client information, schedule initial consultation. | Client, Service Provider (Sales/Account Manager) | Acknowledged inquiry, scheduled meeting. |
| Understanding the specific requirements and existing infrastructure of the client's facility. | Detailed discussion of needs (number of workstations, software requirements, network infrastructure, existing PACS), on-site assessment of space, power, networking, and security. | Service Provider (Technical Consultant/Engineer), Client (IT/Radiology Department Heads) | Needs assessment report, site survey report, documented requirements. |
| Developing a comprehensive plan and cost estimate based on the assessed needs. | Drafting a detailed proposal including scope of work, proposed hardware/software, timeline, and a breakdown of costs. Presenting and discussing the proposal with the client. | Service Provider (Sales/Project Manager), Client | Formal proposal, detailed quotation. |
| Formalizing the service agreement between the client and the service provider. | Review and negotiation of contract terms, signing of the service agreement and any necessary addendums. | Client, Service Provider (Legal/Management) | Signed service agreement. |
| Acquiring all necessary hardware, software, and resources for the installation. | Ordering and procuring workstations, monitors, GPUs, software licenses, and any other required equipment. Arranging for transportation and customs clearance to Niger. | Service Provider (Procurement/Logistics), Client (for import support if needed) | Procured equipment and software, shipping and customs documentation. |
| Ensuring the site is ready for the installation and that all components are prepared. | Preparing the installation site (e.g., ensuring power outlets, network ports, and secure mounting points are available). Pre-configuring software and hardware components where possible. Scheduling installation team. | Service Provider (Project Manager/Installation Team), Client (Facility Management) | Site readiness confirmation, pre-configured components, scheduled installation team. |
| The physical installation of workstations and related peripherals. | Unpacking, physical mounting of workstations, monitors, and accessories. Connecting to power and network infrastructure. | Service Provider (Installation Team) | Physically installed workstations and peripherals. |
| Setting up the operating system, radiology software, and integrating with existing systems. | Installing and configuring operating systems and drivers. Installing and configuring the radiology reporting software. Integrating with Picture Archiving and Communication Systems (PACS) and hospital information systems (HIS). Network configuration and security setup. | Service Provider (Technical Engineers/System Administrators), Client (IT Department) | Configured operating systems and software, integrated systems, functional network connectivity. |
| Ensuring all components and systems are functioning correctly and meeting performance standards. | Performing system diagnostics, testing reporting functionality, verifying integration with PACS/HIS, performing user acceptance testing (UAT) with key personnel. | Service Provider (Technical Engineers), Client (Radiologists/IT Staff) | Test reports, validation sign-off. |
| Empowering the end-users to effectively utilize the new reporting workstations. | Conducting hands-on training sessions for radiologists and relevant staff on software operation, workflow optimization, and troubleshooting. | Service Provider (Trainers), Client (End-Users) | Trained users, training materials. |
| Formally transferring ownership and providing all necessary documentation to the client. | Final system handover, providing comprehensive documentation (user manuals, configuration guides, warranty information). Obtaining final client sign-off. | Service Provider (Project Manager), Client | Completed installation sign-off, handover documentation package. |
| Providing ongoing support to ensure smooth operation and address any emergent issues. | Offering remote or on-site technical support, troubleshooting, and maintenance as per the service agreement. Addressing any post-installation bugs or performance issues. | Service Provider (Support Team), Client (IT/Users) | Resolved support tickets, ongoing system stability. |
Radiology Reporting Workstation Installation Service Process in Niger
- Inquiry & Initial Contact
- Needs Assessment & Site Survey
- Proposal & Quotation
- Contract & Agreement
- Logistics & Procurement
- Pre-installation Preparation
- On-site Installation
- Configuration & Integration
- Testing & Validation
- User Training
- Handover & Documentation
- Post-installation Support
Radiology Reporting Workstation Installation Service Cost In Niger
The cost of installing a Radiology Reporting Workstation in Niger can vary significantly based on several key factors. These include the complexity of the workstation setup, the specific hardware and software requirements, the vendor providing the service, and the geographic location within Niger. While there isn't a standardized national pricing structure, we can outline the common pricing determinants and provide estimated cost ranges in the local currency, the West African CFA franc (XOF).
| Service Component | Estimated Cost Range (XOF) |
|---|---|
| Basic Workstation Setup (Hardware & Software - Per Unit) | 500,000 - 2,000,000 |
| Advanced Workstation Setup (High-End Graphics, Multiple Monitors - Per Unit) | 1,500,000 - 4,000,000+ |
| Software Licensing (RIS/PACS Viewer - Per User/Site) | 200,000 - 1,000,000+ (can be significantly higher for enterprise solutions) |
| Installation & Configuration (Per Workstation) | 100,000 - 500,000 |
| Network Infrastructure & Cabling (if needed) | 200,000 - 1,500,000+ (highly variable) |
| Initial User Training (Per Session/Group) | 50,000 - 250,000 |
| Vendor's Project Management Fee (Percentage of Total Project Cost) | 5% - 15% |
| Total Estimated Cost (for a small clinic with 1-2 workstations, including basic setup, software, installation, and training) | 1,500,000 - 6,000,000+ XOF |
| Total Estimated Cost (for a larger hospital with multiple workstations, advanced setup, and comprehensive integration) | 5,000,000 - 20,000,000+ XOF |
Factors Influencing Radiology Reporting Workstation Installation Costs in Niger:
- Hardware Requirements: The type and number of workstations, high-resolution monitors, specialized graphics cards, ergonomic accessories (keyboards, mice), and potentially dedicated servers all contribute to the overall cost.
- Software Licensing: The cost of the radiology information system (RIS), picture archiving and communication system (PACS) viewer software, and any specialized reporting tools or plugins are significant expenses. This often involves per-user licensing or site-wide licenses.
- Vendor Expertise and Reputation: Established IT service providers with a proven track record in healthcare IT or specialized radiology solutions will generally command higher fees than smaller, less experienced local IT companies.
- Installation Complexity and Site Preparation: This includes network infrastructure setup or upgrades, electrical work, mounting solutions for monitors, and any necessary room modifications to accommodate the workstations. Remote or difficult-to-access locations might incur additional travel and logistics costs.
- Integration with Existing Systems: If the new workstation needs to integrate with existing hospital management systems, PACS archives, or other IT infrastructure, this can add to the complexity and cost of the installation.
- Training and Support: The cost often includes initial user training on the reporting software and ongoing technical support agreements, which can be priced separately or bundled.
- Geographic Location within Niger: Installation costs might be higher in major cities like Niamey or Maradi due to higher operational costs for vendors, while more remote areas might see increased travel expenses.
- Project Timeline and Urgency: Rush installations or projects requiring significant overtime may incur premium pricing.
Affordable Radiology Reporting Workstation Installation Service Options
Finding the right radiology reporting workstation can significantly boost radiologist productivity and diagnostic accuracy. However, the initial investment in hardware, software, and professional installation can be a concern for many practices. This guide explores affordable radiology reporting workstation installation service options, focusing on value bundles and cost-saving strategies to ensure you get the best return on investment without breaking the bank.
| Service/Strategy | Description | Value Proposition | Cost-Saving Potential |
|---|---|---|---|
| Value Bundles | Pre-packaged combinations of hardware, software, and installation services offered by vendors at a discounted price compared to purchasing components separately. | Streamlined purchasing, integrated solutions, often includes basic support, predictable costs. | Significant savings through bulk discounts, reduced administrative overhead. |
| Tiered Service Packages | Installation services offered in different levels (e.g., basic, standard, premium) with varying inclusions and price points. | Allows practices to select the level of support that matches their budget and technical expertise. | Avoids paying for services not needed; focus on essential installation and configuration. |
| Managed IT Services Partnerships | Engaging with an IT provider that specializes in healthcare IT, offering ongoing support and maintenance for your workstation infrastructure. | Proactive maintenance, remote support, faster issue resolution, potential for bundled hardware/software procurement. | Reduced downtime, predictable monthly costs, avoids costly emergency repairs, can negotiate better hardware pricing. |
| Refurbished or Certified Pre-Owned Hardware | Purchasing high-quality, refurbished medical displays and workstations from reputable vendors that have been tested and certified. | Significant cost reduction on essential hardware components, often comes with a warranty. | Up to 50-70% savings on hardware costs, allowing for investment in higher-end components or more workstations. |
| Phased Implementation | Installing workstations in stages, prioritizing key areas or a few users first, rather than a full overhaul at once. | Distributes costs over time, allows for learning and adjustments based on initial rollout. | Manages cash flow more effectively, reduces upfront capital expenditure. |
| Open-Source Software Integration | Exploring compatible open-source PACS viewers or reporting tools where licensing fees are minimal or non-existent. | Reduces recurring software costs. | Can save thousands in annual software licensing fees, but requires careful evaluation for compatibility and support. |
| Remote Installation & Configuration | Leveraging remote access tools for initial setup and configuration, where feasible, by the installation service provider. | Reduces on-site labor costs and travel expenses for the provider. | Lower installation fees, especially for practices located geographically distant from the service provider. |
| Negotiation and Competitive Bidding | Requesting quotes from multiple installation service providers and negotiating terms based on your specific needs and budget. | Ensures you're getting the most competitive pricing available. | Direct savings through competitive pricing, ability to leverage multiple offers. |
| Bundled Purchasing with Other Practice Needs | If your practice is also upgrading other IT infrastructure (e.g., EMR, network), inquire about bundled installation services for multiple systems. | Potential for volume discounts on installation services. | Reduced overall IT project costs by consolidating installation efforts. |
Key Components of a Radiology Reporting Workstation
- High-resolution medical displays (monitors)
- Powerful computer workstation (CPU, RAM, GPU)
- Ergonomic keyboard and mouse
- Specialized radiology reporting software (PACS viewer, dictation software, etc.)
- Reliable network connectivity
- Optional: Foot pedals, secondary monitors
Verified Providers In Niger
When seeking healthcare services in Niger, it is paramount to ensure you are engaging with verified providers who uphold the highest standards of medical ethics and professional competence. Franance Health stands out as a premier organization dedicated to credentialing healthcare professionals and facilities. Their rigorous verification process not only identifies qualified practitioners but also ensures they adhere to best practices in patient care, safety, and ethical conduct. Choosing Franance Health-credentialed providers guarantees a level of trust and reliability essential for your well-being. This document outlines the critical aspects of Franance Health's credentialing and explains why their verified providers are the optimal choice for your healthcare needs in Niger.
| Reason for Choosing Franance Health Verified Providers | Benefit to Patients |
|---|---|
| Trust and Reliability | Peace of mind knowing you are receiving care from thoroughly vetted and qualified professionals. |
| Enhanced Patient Safety | Reduced risk of medical errors due to adherence to strict safety protocols and competency standards. |
| Ethical and Professional Conduct | Assurance of respectful, honest, and patient-centered care. |
| Access to Competent Care | Confidence in the clinical expertise and up-to-date knowledge of healthcare providers. |
| Accountability | Verified providers are held to high standards, providing a mechanism for recourse if issues arise. |
| Improved Health Outcomes | The combination of competence, safety, and ethical practice contributes to better overall health results. |
Key Aspects of Franance Health Credentialing
- Comprehensive Background Checks: Franance Health conducts thorough checks of educational qualifications, professional licenses, and work history.
- Peer Review and Verification: They engage in peer reviews and direct verification with licensing boards and previous employers.
- Competency Assessment: Evaluation of clinical skills and knowledge through various assessment methods.
- Adherence to Ethical Standards: Ensuring providers comply with a strict code of ethics and professional conduct.
- Continuous Professional Development Monitoring: Tracking ongoing education and training to maintain up-to-date skills.
- Patient Safety Protocols: Verification of commitment to and implementation of robust patient safety measures.
- Facility Accreditation (where applicable): For healthcare facilities, ensuring compliance with national and international standards.
- Disciplinary Action Review: Scrutiny of any past or present disciplinary actions or malpractice claims.
Scope Of Work For Radiology Reporting Workstation Installation Service
This Scope of Work (SOW) outlines the services and deliverables required for the successful installation and configuration of a Radiology Reporting Workstation. This includes the provision of all necessary hardware, software, and professional services to ensure the workstation is fully operational and integrated within the existing Picture Archiving and Communication System (PACS) and Hospital Information System (HIS) environments. The objective is to provide radiologists with a high-performance, reliable, and user-friendly reporting environment.
| Category | Item/Service | Technical Deliverable | Standard Specification |
|---|---|---|---|
| Hardware | Reporting Workstation (PC) | Fully assembled and configured workstation | Intel Core i7/i9 or AMD Ryzen 7/9 equivalent processor, 32GB DDR4 RAM (minimum), 512GB NVMe SSD (OS/Applications), 1TB HDD (data storage), NVIDIA Quadro/RTX professional graphics card (minimum 6GB VRAM), Gigabit Ethernet adapter. |
| Hardware | Medical Grade Displays (Primary) | Two (2) pre-calibrated diagnostic displays | 27-inch, 3MP (3072 x 2048) or 5MP (2560 x 2048) resolution, DICOM grayscale compliant, luminance uniformity control, 10-bit color depth. |
| Hardware | Medical Grade Displays (Secondary/Overview) | One (1) pre-calibrated diagnostic display | 24-inch, 2MP (1920 x 1200) or 3MP (2048 x 1536) resolution, DICOM grayscale compliant. |
| Hardware | Input Devices | Ergonomic keyboard and mouse | Standard USB interface, comfortable design for extended use. |
| Hardware | PACS Connectivity Interface | Network cable and interface card | Cat 6/6a Ethernet cable (length as per site survey), Gigabit Ethernet port on workstation. |
| Software | Operating System | Installed and licensed OS | Windows 10 Pro/Enterprise (64-bit) or Windows 11 Pro/Enterprise (64-bit), latest stable version. |
| Software | PACS Viewer Software | Installed and configured PACS viewer | Vendor-provided or compatible DICOM viewer with advanced image manipulation tools (window/level, zoom, pan, measurements, etc.), support for various DICOM object types. |
| Software | Reporting Software/Template Integration | Integration with radiology reporting templates | Configuration of pre-defined reporting templates, integration with HIS/RIS for patient data population, support for speech recognition software integration (if applicable). |
| Software | Drivers and Utilities | All necessary drivers and utilities | Graphics card drivers, monitor calibration software, network drivers, workstation diagnostic utilities. |
| Software | Security Software | Basic security suite | Antivirus/anti-malware software, operating system firewall configuration. |
| Installation & Configuration | Site Survey & Planning | Pre-installation site assessment report | Verification of power, network connectivity, space requirements, and environmental conditions. |
| Installation & Configuration | Hardware Installation | Workstation and display setup | Physical mounting of components, cable management, ergonomic positioning of displays. |
| Installation & Configuration | Software Installation & Configuration | Installed and configured operating system and applications | OS installation, driver installation, PACS viewer installation, reporting software configuration, network settings, user profile setup. |
| Installation & Configuration | PACS Integration | Successful image retrieval and display from PACS | Verification of DICOM connectivity, modality worklist (MWL) integration (if applicable), image transfer tests. |
| Installation & Configuration | HIS/RIS Integration | Patient demographic and order data retrieval | Verification of HL7 or other integration methods for patient data and study information. |
| Installation & Configuration | Monitor Calibration | Calibrated medical displays | DICOM Part 14 compliant grayscale calibration using hardware calibrator. |
| Installation & Configuration | Performance Tuning | Optimized workstation performance | Adjustment of system settings for rapid image loading and smooth rendering. |
| Testing & Validation | User Acceptance Testing (UAT) Support | Assistance during UAT phase | Troubleshooting and resolution of any identified issues during UAT. |
| Testing & Validation | Go-Live Support | On-site support during initial operational period | Assistance with any immediate issues encountered post-installation. |
| Training & Documentation | User Training | One (1) training session for radiology staff | Comprehensive training on workstation operation, PACS viewer features, reporting workflow, and troubleshooting basic issues. |
| Training & Documentation | Technical Documentation | Installation and configuration guide | Detailed documentation outlining hardware components, software versions, configuration settings, and integration details. |
| Training & Documentation | User Manual | Basic user guide | Simplified guide for end-users on everyday operation and common tasks. |
| Warranty & Support | Hardware Warranty | Manufacturer's warranty for all hardware components | Minimum 3 years on-site warranty for workstation and displays. |
| Warranty & Support | Software Support | Post-installation software support | 30-day post-installation support for software configuration issues. |
Key Objectives
- To install and configure one (1) Radiology Reporting Workstation.
- To ensure seamless integration with the existing PACS and HIS.
- To configure the workstation for optimal performance and user experience.
- To provide necessary user training for effective workstation utilization.
- To deliver comprehensive documentation for the installed system.
Service Level Agreement For Radiology Reporting Workstation Installation Service
This Service Level Agreement (SLA) outlines the terms and conditions for the Radiology Reporting Workstation Installation Service, including response times for support requests and uptime guarantees for the installed workstation and associated software. This SLA is designed to ensure the reliability and availability of critical diagnostic tools for radiology professionals.
| Service Component | Response Time Guarantee | Uptime Guarantee | Notes |
|---|---|---|---|
| Workstation Hardware and Operating System | Within 4 business hours for critical issues (e.g., workstation not booting, OS failure), 8 business hours for non-critical issues (e.g., minor performance degradation). | 99.5% uptime, excluding scheduled maintenance. | Excludes issues caused by user error, third-party software not installed by the service, or external network outages. |
| Radiology Reporting Software (PACS, Dictation, etc.) | Within 2 business hours for critical issues (e.g., inability to open images, dictation failure), 6 business hours for non-critical issues (e.g., slow loading of historical studies). | 99.7% uptime, excluding scheduled maintenance. | Applies to the core functionality of the installed software. Integrations with external systems not part of the initial installation are covered separately. |
| Network Connectivity (Workstation to PACS/DICOM Server) | Within 2 business hours for critical connectivity issues. | N/A (Dependent on overall network infrastructure, but installation service will ensure workstation's part is functional). | Focuses on the workstation's ability to connect to the specified PACS/DICOM server. Does not cover broader network infrastructure failures. |
| Support for Installation-Related Issues | Within 4 business hours for all reported installation-related issues. | N/A (This is a project-based service, uptime applies post-completion). | Covers issues directly arising from the installation process and initial configuration. |
Scope of Service
- Installation of a new radiology reporting workstation, including hardware setup and operating system configuration.
- Installation and initial configuration of specified radiology reporting software (e.g., PACS viewer, dictation software).
- Network connectivity setup and testing for the workstation.
- Basic user account creation and access provisioning.
- Initial training on the installed reporting software.
- Troubleshooting and resolution of installation-related issues.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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