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PACS Installation & Configuration Service in Niger
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust PACS Infrastructure Deployment
We ensure reliable and high-performance Picture Archiving and Communication Systems (PACS) infrastructure tailored for Niger's unique environmental and connectivity challenges. Our installations prioritize resilience, scalability, and data security, enabling seamless digital imaging management.
Tailored Configuration for Local Workflows
Our expert technicians meticulously configure PACS to align with the specific clinical workflows and regulatory requirements of healthcare facilities in Niger. This includes user role management, modality integration, image routing optimization, and DICOM compliance for efficient diagnostic processes.
Secure Data Management & Compliance
We implement advanced security protocols and access controls to safeguard sensitive patient data within your PACS. Our configuration adheres to international best practices and relevant data privacy regulations, ensuring the integrity and confidentiality of medical imaging information in Niger.
What Is Pacs Installation & Configuration Service In Niger?
PACS Installation & Configuration Service in Niger refers to the specialized offering of setting up and customizing Picture Archiving and Communication Systems (PACS) within healthcare facilities located in Niger. This service encompasses the end-to-end deployment of PACS infrastructure, from hardware and software installation to network integration, user training, and ongoing system optimization. A PACS is a medical imaging technology used for storing, retrieving, managing, distributing, and displaying medical images. It eliminates the need to manually file, retrieve, and transport physical film jackets. The service ensures that these complex systems are effectively integrated into the existing healthcare IT ecosystem and are tailored to the specific operational requirements of Nigerien medical institutions.
| Who Needs PACS Installation & Configuration Service in Niger? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Hospitals and Clinics: Both public and private healthcare facilities requiring digital management of medical images for diagnostic and treatment purposes. | Radiology Departments: Centralized hubs for image acquisition, interpretation, and reporting, benefiting from efficient workflow and archiving. | Specialty Medical Centers: Facilities focusing on specific medical disciplines (e.g., cardiology, oncology) that rely heavily on advanced imaging modalities. | Diagnostic Imaging Centers: Independent facilities offering radiology services to multiple healthcare providers. | Research Institutions: Academic and medical research bodies that need to manage large volumes of imaging data for analysis and publication. | Government Health Initiatives: Public health programs aiming to standardize and improve diagnostic capabilities across the nation. | Medical Schools and Training Facilities: Institutions needing to train future medical professionals in the use of modern diagnostic imaging technologies and PACS. | |
| Digital Archiving of Medical Images: Replacing film-based storage with digital archives for improved accessibility, reduced physical space requirements, and enhanced image longevity. | Remote Consultation and Teleradiology: Enabling radiologists and specialists to remotely access and interpret medical images, crucial in areas with limited on-site expertise. | Improved Diagnostic Accuracy and Efficiency: Faster retrieval of images, simultaneous viewing by multiple clinicians, and integration with advanced visualization tools. | Streamlined Workflow for Radiologists: Automating routine tasks, reducing manual handling of images, and facilitating efficient reporting. | Enhanced Patient Care and Record Management: Centralized access to a complete imaging history for better clinical decision-making and continuity of care. | Compliance with Medical Imaging Standards: Ensuring adherence to DICOM standards for interoperability and data integrity. | Cost Reduction in the Long Term: Mitigating expenses associated with film, processing, and physical storage, while optimizing human resources. | Disaster Recovery and Business Continuity: Implementing robust backup and disaster recovery solutions for imaging data. |
Key Components of PACS Installation & Configuration Service
- Hardware and Software Deployment: Installation of PACS servers, workstations, imaging modalities interfaces (e.g., CT, MRI, X-ray), and the core PACS software suite.
- Network Integration: Configuring network infrastructure to ensure seamless and secure image transfer and access between modalities, PACS servers, and viewing stations. This includes setting up DICOM (Digital Imaging and Communications in Medicine) network protocols.
- Database Configuration and Management: Setting up and optimizing the PACS database for efficient storage and retrieval of imaging studies and associated metadata.
- Image Workflow Design and Automation: Defining and implementing automated image routing, quality control checks, and archival policies based on clinical needs.
- User Access Control and Security: Implementing robust security measures, including user authentication, authorization levels, and audit trails, to comply with data privacy regulations.
- Integration with EMR/EHR Systems: Establishing interoperability between the PACS and existing Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems for consolidated patient data management.
- System Testing and Validation: Thorough testing of all system components and workflows to ensure optimal performance, reliability, and accuracy.
- User Training and Support: Providing comprehensive training to radiologists, technicians, IT staff, and other end-users on system operation, troubleshooting, and best practices.
- System Optimization and Performance Tuning: Fine-tuning system parameters to maximize image loading speed, storage efficiency, and overall system responsiveness.
- Post-Installation Support and Maintenance: Offering ongoing technical support, software updates, and hardware maintenance services.
Who Needs Pacs Installation & Configuration Service In Niger?
A PACS (Picture Archiving and Communication System) installation and configuration service is crucial for healthcare organizations in Niger aiming to modernize their medical imaging practices. This service enables the efficient storage, retrieval, distribution, and display of digital medical images, moving away from traditional film-based systems. The benefits include improved diagnostic accuracy, enhanced workflow efficiency, reduced operational costs, and better patient care through faster access to vital imaging data. For Niger, a nation with a growing healthcare sector and an increasing adoption of digital technologies, such services are vital for ensuring that medical professionals have access to state-of-the-art imaging solutions.
| Target Customer Type | Key Departments & Their Needs |
|---|---|
| Public Hospitals | Radiology Department (centralized image management, faster reporting); Cardiology (echocardiogram archiving); Neurology (MRI/CT scan archiving); Oncology (tracking treatment progress via imaging); General Surgery (pre- and post-operative imaging). |
| Private Clinics and Hospitals | Radiology (efficient image sharing among radiologists and referring physicians); Orthopedics (storing X-rays for fracture assessment and surgical planning); Gynecology/Obstetrics (archiving ultrasound images). |
| Diagnostic Imaging Centers | Radiology (high-volume image handling, vendor-neutral archiving); Modality Integration (connecting CT, MRI, X-ray, Ultrasound machines to PACS); Teleradiology (enabling remote reading of images). |
| Tertiary Care Centers and University Hospitals | All departments requiring medical imaging (complex case management, research data archiving, teaching files); Advanced imaging modalities (PET/CT, SPECT/CT); Research departments (long-term storage and retrieval for studies). |
| Medical Research Institutions | Research departments (secure, long-term archival of imaging data for longitudinal studies, data anonymization for sharing). |
| Government Health Ministries & Agencies | Public health initiatives (potential for national imaging databases); Monitoring and evaluation of healthcare infrastructure; Emergency response (rapid access to imaging during public health crises). |
| NGOs Operating Healthcare Facilities | On-site imaging departments (managing workflow in resource-limited settings); Collaboration with external specialists for image interpretation; Ensuring continuity of care through accessible imaging records. |
Target Customers in Niger for PACS Installation & Configuration Service
- Public Hospitals
- Private Clinics and Hospitals
- Diagnostic Imaging Centers
- Tertiary Care Centers and University Hospitals
- Medical Research Institutions
- Government Health Ministries & Agencies (for centralized systems or overseeing public health infrastructure)
- Non-Governmental Organizations (NGOs) operating healthcare facilities
Pacs Installation & Configuration Service Process In Niger
This document outlines the comprehensive service process for PACS (Picture Archiving and Communication System) installation and configuration in Niger, from the initial client inquiry to the final system execution and handover. The process is designed to be transparent, efficient, and tailored to the specific needs and regulatory landscape of Niger.
| Phase | Key Activities | Deliverables | Responsible Parties |
|---|---|---|---|
| 1. Inquiry & Initial Consultation | Client expresses interest in PACS. Initial discussion to understand basic requirements, scope, and desired outcomes. Introduction to the service provider's capabilities and approach. | Initial understanding of client needs. Preliminary service offering discussion. | Client, Service Provider Sales Team |
| 2. Needs Assessment & Site Survey | Detailed discussion of current imaging workflow, existing infrastructure, specific departmental needs (radiology, cardiology, etc.), regulatory compliance (Nigerien health regulations), data storage requirements, user roles, and budget. On-site survey to assess network capabilities, power availability, physical space for servers, and existing hardware. | Detailed requirements document. Site assessment report. Network topology assessment. | Client Stakeholders (IT, Medical Imaging Dept.), Service Provider Technical Team |
| 3. Proposal & Agreement | Development of a comprehensive proposal outlining system architecture, hardware/software components, customization options, implementation timeline, training plan, support services, and detailed cost breakdown. Negotiation and finalization of contract/service agreement. | Formal proposal document. Signed contract/service agreement. Project plan outline. | Service Provider Sales & Technical Teams, Client Management |
| 4. Pre-Installation Preparation | Procurement of hardware and software. Network infrastructure readiness checks and any necessary upgrades. Server setup and initial configuration. User account creation planning. Data migration strategy development (if applicable). | Procured equipment. Prepared network infrastructure. Initial server setup. User account list. | Service Provider Technical Team, Client IT Department |
| 5. Installation & Hardware Setup | Physical installation of PACS servers, workstations, and any necessary imaging modality interfaces. Cabling and power connections. Network integration and configuration of workstations. | Installed and connected hardware. Verified network connectivity for all devices. | Service Provider Technical Team, Client IT Department |
| 6. Software Configuration & Integration | Installation and configuration of the PACS software. Integration with existing HIS (Hospital Information System) and RIS (Radiology Information System). Configuration of user profiles, access permissions, and workflow rules. DICOM connectivity setup with imaging modalities. | Configured PACS software. Integrated HIS/RIS. Established DICOM connections. | Service Provider Technical Team, Client IT & Radiology Departments |
| 7. Testing & Validation | Comprehensive testing of all PACS functionalities, including image acquisition, storage, retrieval, viewing, and reporting. Performance testing under simulated load. Integration testing with existing systems. Security testing. Validation against agreed-upon requirements. | Test scripts and results. Validation report. Issue log and resolution tracking. | Service Provider Technical Team, Client QA/IT Team |
| 8. Training & User Acceptance | Delivery of comprehensive training to end-users (radiologists, technicians, IT staff) on PACS operation, troubleshooting, and best practices. Formal user acceptance testing (UAT) to confirm system meets expectations. | Trained users. User acceptance sign-off documentation. | Service Provider Trainers, Client End-Users |
| 9. Go-Live & Post-Installation Support | Official system launch. On-site support during the initial go-live period to address any immediate issues. Monitoring of system performance and stability. Initial troubleshooting and bug fixing. | Live PACS system. Initial support incident resolution. Performance monitoring reports. | Service Provider Support Team, Client IT Department |
| 10. Project Closure & Ongoing Maintenance | Formal project closure meeting. Handover of all documentation, including user manuals, technical guides, and system configuration details. Discussion and establishment of ongoing maintenance and support agreements, including software updates and technical assistance. | Project closure report. System documentation. Maintenance and support agreement. | Service Provider Project Manager, Client Management |
PACS Installation & Configuration Service Process in Niger
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Needs Assessment & Site Survey
- Phase 3: Proposal & Agreement
- Phase 4: Pre-Installation Preparation
- Phase 5: Installation & Hardware Setup
- Phase 6: Software Configuration & Integration
- Phase 7: Testing & Validation
- Phase 8: Training & User Acceptance
- Phase 9: Go-Live & Post-Installation Support
- Phase 10: Project Closure & Ongoing Maintenance
Pacs Installation & Configuration Service Cost In Niger
The cost of PACS (Picture Archiving and Communication System) installation and configuration services in Niger can vary significantly based on several key factors. These factors influence the overall project scope, complexity, and the resources required for successful implementation. Understanding these elements is crucial for budgeting and vendor selection.
| Service Component | Estimated Price Range (XOF) | Notes |
|---|---|---|
| Basic PACS Installation & Configuration (Small Clinic/Department) | 1,500,000 - 5,000,000 | Includes integration of 1-2 modalities, limited users, standard features, basic training. |
| Mid-Range PACS Installation & Configuration (Medium Hospital) | 5,000,000 - 15,000,000 | Integration of 3-5 modalities, moderate user base, advanced reporting, integration with HIS/EHR (basic), comprehensive training. |
| Enterprise-Level PACS Installation & Configuration (Large Hospital/Multi-Site) | 15,000,000 - 50,000,000+ | Integration of numerous modalities across multiple departments/sites, high user volume, advanced visualization, AI integration, robust disaster recovery, extensive HIS/EHR integration, specialized training, and project management. |
| Hardware Costs (Servers, Storage, Workstations) | Varies widely based on capacity and performance requirements (can be a significant portion of the total cost) | Estimated as a separate component or bundled. |
| Software Licensing (Perpetual/Subscription) | Varies significantly based on vendor, features, and user count | Often a significant upfront or recurring cost. |
| Integration with HIS/EHR/LIS | 500,000 - 5,000,000+ per interface | Dependent on complexity and vendor support. |
| On-site Training | 200,000 - 1,000,000+ per session/module | Based on duration, number of attendees, and trainer's expertise. |
Key Pricing Factors for PACS Installation & Configuration in Niger:
- Scope of Services: This is the most significant determinant. It includes the number of imaging modalities to be integrated (X-ray, CT, MRI, Ultrasound, etc.), the volume of images to be stored and accessed, the number of workstations and users requiring access, and whether remote access or cloud-based solutions are needed. A small clinic with a single X-ray machine will have a vastly different cost than a large hospital with multiple specialized departments.
- System Size and Complexity: The scale of the PACS implementation plays a crucial role. Larger installations require more robust hardware, extensive network infrastructure, and more complex software configurations. This includes the need for high-availability solutions, disaster recovery planning, and advanced features like AI-powered image analysis.
- Hardware Requirements: The cost of servers, storage devices (RAID, SAN, NAS), network switches, routers, and high-performance workstations specifically for PACS viewing will contribute to the overall price. The required capacity for image storage (often measured in Terabytes) is a major component.
- Software Licensing: PACS software itself can be a substantial cost. This includes the core PACS software, any add-on modules (e.g., advanced visualization, reporting tools, AI analytics), and user licenses. The type of licensing model (perpetual vs. subscription) also impacts the initial and ongoing costs.
- Integration with Existing Systems: If the PACS needs to be integrated with existing hospital information systems (HIS), electronic health records (EHR), or laboratory information systems (LIS), this adds complexity and cost due to the need for interface development and testing.
- Vendor Expertise and Support: The reputation, experience, and level of technical support offered by the PACS vendor and their local implementation partners are critical. Reputable vendors with a proven track record in Niger or similar environments may command higher fees but often provide more reliable and efficient installations and long-term support.
- Training: Comprehensive training for radiologists, technicians, IT staff, and administrators on using the PACS software and maintaining the system is essential. The duration and depth of training will affect the cost.
- Project Management and Consultancy: Dedicated project management resources to oversee the installation and configuration process, as well as potential consultancy services for workflow optimization, add to the overall expenses.
- Geographic Location and Logistics: While Niger is a large country, the accessibility of the installation site can influence costs. Travel, accommodation, and logistical challenges for the implementation team can add to the budget.
- Customization and Specific Features: If the hospital requires highly customized workflows, specific reporting templates, or specialized imaging tools beyond standard PACS functionality, this will increase the development and configuration effort and therefore the cost.
- Ongoing Maintenance and Support Contracts: While not strictly installation cost, the initial negotiation and agreement for ongoing maintenance, software updates, and technical support will be part of the overall budgeting for a PACS system. This is often a recurring expense.
- Local Regulations and Compliance: Adherence to any local healthcare IT regulations or data privacy laws in Niger might require specific configurations or additional development, impacting costs.
Affordable Pacs Installation & Configuration Service Options
Implementing a Picture Archiving and Communication System (PACS) is a crucial step for modern healthcare facilities, but it can also be a significant investment. Our affordable PACS installation and configuration service options are designed to make this essential technology accessible without compromising on functionality or reliability. We offer flexible service packages and expert guidance on cost-saving strategies to ensure you get the most value out of your PACS investment.
| Value Bundle Name | Key Features | Ideal For | Cost-Saving Highlight |
|---|---|---|---|
| Starter PACS Package | Basic installation, configuration of 1-2 modalities, standard user setup, essential DICOM routing. | Small clinics, imaging centers with limited modalities, facilities new to PACS. | Lower upfront investment, quick deployment, focuses on core functionality. |
| Growth PACS Bundle | Includes Starter features plus integration of up to 5 modalities, HL7 interface setup, basic reporting tools, and remote access configuration. | Medium-sized practices, expanding imaging departments, facilities needing basic interoperability. | Scalable pricing, bundled integration services reduce separate vendor costs. |
| Enterprise PACS Solution | Comprehensive installation, multi-site support, advanced DICOM routing, complex workflow automation, advanced security features, full integration with EMR/EHR, unlimited modalities. | Hospitals, large healthcare networks, organizations with complex imaging needs and high data volumes. | Optimized for efficiency and throughput, reduces operational overhead through automation and robust integration. |
| Cloud PACS Essentials | Cloud PACS subscription, initial setup and configuration, basic user onboarding, remote access. | Organizations prioritizing flexibility, scalability, and reduced IT infrastructure burden. | Eliminates large upfront hardware costs, predictable monthly expenses, pay-as-you-go scalability. |
Our Affordable PACS Installation & Configuration Service Options
- Core PACS Setup: Includes initial system architecture design, hardware integration, software installation, and basic user configuration.
- Advanced Configuration & Integration: Builds upon the core setup with HL7 integration, DICOM routing customization, advanced user roles, and image quality optimization.
- Cloud-Based PACS Solutions: Offers flexible, scalable cloud PACS deployment with reduced upfront hardware costs and simplified management.
- On-Premise PACS Deployment: Provides dedicated server installation and configuration for facilities requiring complete data control.
- Managed PACS Services: Ongoing system monitoring, maintenance, updates, and user support for continuous optimal performance.
- Data Migration Services: Secure and efficient transfer of existing medical imaging data to your new PACS.
Verified Providers In Niger
Ensuring access to quality healthcare in Niger is paramount, and identifying verified providers is a crucial step for individuals and organizations seeking reliable medical services. Franance Health has emerged as a leader in this space, not only by offering a comprehensive network of healthcare facilities and professionals but also by meticulously vetting each provider within their system. This commitment to credential verification ensures that all Franance Health partners meet rigorous standards of expertise, ethical practice, and patient care. Choosing Franance Health means opting for a network where every provider has been thoroughly assessed, offering peace of mind and confidence in the quality of medical attention received. Their dedication to transparency and quality assurance makes them the premier choice for healthcare solutions in Niger.
| Credentialing Aspect | Franance Health's Commitment | Benefit to Patients |
|---|---|---|
| Medical Licenses & Certifications | Verified and up-to-date for all practitioners. | Ensures providers are legally qualified and trained. |
| Professional Experience & Training | Thorough review of educational background and practice history. | Guarantees a high level of skill and specialized knowledge. |
| Reputation & Patient Feedback | Actively monitors and considers patient reviews and professional standing. | Promotes providers with excellent track records and patient satisfaction. |
| Adherence to Ethical Standards | Strict vetting for ethical conduct and professional integrity. | Provides a safe and trustworthy healthcare environment. |
| Facility Standards (where applicable) | Ensures partner facilities meet essential quality and safety benchmarks. | Confirms that treatment occurs in well-equipped and hygienic settings. |
Why Franance Health is the Best Choice for Verified Providers in Niger:
- Rigorous credentialing process for all partner providers.
- Commitment to upholding the highest standards of medical expertise and ethical practice.
- Focus on patient safety and quality of care.
- Extensive network of diverse healthcare services and specialists.
- Transparency and accountability in their provider network.
- Streamlined access to pre-vetted and reliable medical professionals.
Scope Of Work For Pacs Installation & Configuration Service
This Scope of Work (SOW) outlines the services to be provided for the installation and configuration of a Picture Archiving and Communication System (PACS) at [Client Name/Location]. The objective is to establish a fully functional PACS environment capable of acquiring, storing, retrieving, distributing, and displaying medical images and associated data. This document details the technical deliverables and standard specifications for the project.
| Technical Deliverable | Description | Standard Specifications / Requirements |
|---|---|---|
| PACS Server Infrastructure | Installation and configuration of dedicated PACS server(s) including operating system, database, and PACS application software. | Server hardware meeting minimum specifications for CPU, RAM, storage (RAID configured for redundancy), and network connectivity. Operating system licensed and configured according to vendor recommendations. Database installed and optimized. PACS application licensed and installed. |
| Image Archiving Storage | Configuration and setup of high-capacity, secure, and redundant storage for medical images. | Sufficient storage capacity to accommodate projected image volume for a defined retention period (e.g., 5-7 years). Utilisation of RAID levels (e.g., RAID 5, RAID 10) for data redundancy and fault tolerance. Compliance with HIPAA/GDPR and other relevant data privacy regulations. Integration with existing or new Network Attached Storage (NAS) or Storage Area Network (SAN) if applicable. |
| Image Acquisition Modality Integration (DICOM Conformance) | Establishing DICOM connectivity between the PACS and all participating imaging modalities (e.g., X-ray, CT, MRI, Ultrasound). | Each modality to be configured as a DICOM Send/Storage commitment SCP or SCU as required. PACS to be configured as a DICOM Receiver (SCP). Testing of DICOM communication for image transfer and verification. Modalities must comply with relevant DICOM standards (e.g., DICOM Part 10). |
| Workstation Software Deployment and Configuration | Installation and configuration of PACS client software on all designated viewing workstations. | Workstations to meet minimum hardware and operating system requirements. PACS viewer software licensed and installed. User profiles created and configured with appropriate access privileges. Network connectivity to PACS server verified. |
| HL7 Integration (RIS/EMR) | Integration with the Radiology Information System (RIS) or Electronic Medical Record (EMR) system for patient demographic and study order information. | Configuration of HL7 interface to receive ADT (Admit/Discharge/Transfer) and ORM (Order Entry) messages. Data mapping and validation to ensure accurate patient and study information. Establishment of bidirectional communication for order status updates if required. |
| User Access Control and Security | Implementation of robust user authentication, authorization, and auditing mechanisms. | Role-based access control (RBAC) implemented to define user privileges. Integration with existing Active Directory or LDAP for centralized user management. Audit trails enabled to log all user activities, access, and system changes. Encryption of data in transit and at rest where applicable. |
| PACS Application Configuration | Customization of PACS parameters, workflows, and user preferences according to clinical requirements. | Configuration of study routing rules, image compression settings, burn-in information, and hanging protocols. Setup of reporting templates and integration with dictation/transcription systems if required. Definition of PACS administrative settings. |
| Disaster Recovery (DR) and Backup Strategy | Development and implementation of a comprehensive backup and disaster recovery plan for the PACS. | Regular scheduled backups of PACS database and image data. Offsite storage of backups. Defined RTO (Recovery Time Objective) and RPO (Recovery Point Objective). Testing of backup restoration procedures. |
| Network Infrastructure Assessment and Configuration | Ensuring adequate network bandwidth, latency, and reliability for PACS operations. | Assessment of existing network infrastructure to identify potential bottlenecks. Configuration of Quality of Service (QoS) for DICOM traffic if necessary. Network security measures implemented (e.g., firewalls, VLANs). |
| System Documentation | Provision of comprehensive documentation for the installed and configured PACS. | Includes installation guides, configuration manuals, administration guides, user manuals, and a system architecture diagram. Documentation to be provided in electronic format. |
Project Phases and Key Activities
- Phase 1: Planning and Design
- Phase 2: Hardware and Software Installation
- Phase 3: PACS Configuration and Integration
- Phase 4: Testing and Validation
- Phase 5: Training and Handover
- Phase 6: Post-Implementation Support
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the commitment for PACS (Picture Archiving and Communication System) installation and configuration services, focusing on guaranteed response times for incidents and a defined uptime for the operational system post-configuration.
| Incident Priority | Definition | Guaranteed Response Time (within Service Hours) | Target Resolution Time (within Service Hours) |
|---|---|---|---|
| Critical (P1) | Complete system failure, impacting all users and operations. | 1 Hour | 4 Business Hours (may vary based on issue complexity and requiring vendor escalation) |
| High (P2) | Significant service degradation, affecting a large number of users or core functionality. | 2 Hours | 8 Business Hours |
| Medium (P3) | Minor service disruption or degraded performance affecting a limited number of users or non-critical functions. | 4 Business Hours | 2 Business Days |
| Low (P4) | Cosmetic issues, feature requests, or general inquiries. | 8 Business Hours | 5 Business Days |
Key Service Elements
- Service Scope: This SLA covers the initial installation, configuration, and basic integration of the PACS software and associated hardware components at the client's designated site.
- Service Hours: Standard service hours are Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays. After-hours support may be available under separate agreement.
- Client Responsibilities: The client is responsible for providing a suitable IT infrastructure, network connectivity, necessary power, and access to all relevant personnel.
- Definitions:
- Incident: Any event that causes, or may cause, an interruption to or a reduction in the quality of the PACS service.
- Response Time: The time taken for a qualified technician to acknowledge and begin working on an incident after it has been reported.
- Resolution Time: The time taken to resolve an incident and restore the PACS service to its normal operational status. This is not always guaranteed due to the complexity of issues and may be addressed in separate incident management processes.
- Uptime: The percentage of time the PACS system is fully operational and accessible to authorized users during the agreed-upon service hours.
- Downtime: Any period during which the PACS system is not fully operational or accessible.
In-Depth Guidance
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