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Verified Service Provider in Niger

Radiology Room Refurbishment & Fit-Out Service in Niger Engineering Excellence & Technical Support

Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.

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Advanced Imaging Equipment Integration

Seamless installation and calibration of state-of-the-art diagnostic imaging systems, including MRI, CT scanners, and digital X-ray units, ensuring optimal performance and diagnostic accuracy in Niger's evolving healthcare landscape.

Radiation Shielding & Safety Compliance

Expert design and implementation of lead shielding and specialized containment solutions to meet international radiation safety standards, protecting both patients and staff within the refurbished radiology suites.

Workflow Optimization & Ergonomic Design

Strategic room layout and integration of modern PACS/RIS systems to streamline radiologist workflow, reduce turnaround times, and enhance the overall efficiency and comfort of the radiology department.

What Is Radiology Room Refurbishment & Fit-out Service In Niger?

Radiology room refurbishment and fit-out services in Niger encompass the comprehensive process of renovating, upgrading, and equipping spaces dedicated to diagnostic imaging procedures. This involves architectural modifications, the installation of specialized electrical and mechanical systems, the integration of radiation shielding, and the final outfitting with imaging modalities and associated ancillary equipment. The primary objective is to ensure compliance with stringent safety standards, optimize workflow efficiency, enhance patient comfort, and facilitate the effective deployment of advanced medical imaging technologies within a healthcare facility.

Who Needs This Service?Typical Use Cases
Hospitals (Public and Private)Establishment of new diagnostic imaging departments. Upgrade of existing radiology suites to accommodate newer, larger, or more advanced imaging modalities (e.g., upgrading from a conventional X-ray to a digital radiography (DR) system, or replacing an older CT scanner with a multi-detector CT (MDCT)). Creation of specialized imaging rooms (e.g., dedicated interventional radiology suites, mammography rooms, bone densitometry suites). Expansion or relocation of radiology facilities within a hospital campus.
Specialty Clinics (e.g., Cardiology, Neurology, Orthopedics)Installation of imaging equipment for on-site diagnostics in specialized medical practices. Refurbishment of existing clinical spaces to integrate diagnostic imaging capabilities.
Diagnostic Imaging CentersSetting up new imaging centers from greenfield sites. Modernization of existing centers to enhance service offerings and patient throughput.
Government Health FacilitiesImproving diagnostic imaging capacity and quality in public healthcare institutions to serve a broader population. Compliance upgrades to meet evolving safety and technological standards.
Research InstitutionsOutfitting specialized imaging suites for medical research purposes, which may have unique equipment and environmental control requirements.

Key Components of Radiology Room Refurbishment & Fit-Out Services:

  • Demolition and Structural Modifications: Removal of existing fixtures, partitions, and non-load-bearing walls to create optimal space for new equipment and patient flow. This may include structural reinforcement or modification to accommodate heavy imaging equipment.
  • Radiation Shielding Installation: Application of lead-lined drywall, concrete, or other approved materials to walls, floors, and ceilings to attenuate ionizing radiation, ensuring the safety of staff, patients, and the public.
  • Electrical and Mechanical Services: Installation of dedicated power circuits for high-energy imaging equipment, robust HVAC systems for temperature and humidity control (critical for equipment longevity and patient comfort), and specialized ventilation for MRI rooms (e.g., quench vents).
  • Data Cabling and IT Infrastructure: Installation of high-bandwidth network cabling, data ports, and necessary infrastructure to support Picture Archiving and Communication Systems (PACS), Electronic Health Records (EHR), and other digital imaging workflows.
  • Flooring and Wall Finishes: Application of durable, easy-to-clean, and often antimicrobial flooring (e.g., seamless vinyl, epoxy) and wall finishes that are resistant to disinfectants and impact.
  • Lighting Design and Installation: Implementation of task lighting, ambient lighting, and emergency lighting systems tailored to specific imaging modalities and patient examination needs.
  • Equipment Integration and Calibration: The precise installation, connection, and initial calibration of imaging equipment such as X-ray machines, CT scanners, MRI scanners, ultrasound units, and fluoroscopy systems.
  • Ancillary Equipment Installation: Placement and connection of associated equipment including patient tables, control consoles, monitoring systems, lead shielding curtains, and imaging viewing stations.
  • Acoustic Treatments: Particularly important for MRI rooms to mitigate noise generated by the equipment, enhancing patient experience and staff communication.
  • Compliance and Certification: Ensuring all aspects of the refurbishment and fit-out meet national and international safety regulations, building codes, and radiation protection standards, often culminating in final inspections and certifications.

Who Needs Radiology Room Refurbishment & Fit-out Service In Niger?

Identifying the need for radiology room refurbishment and fit-out services in Niger requires understanding the current infrastructure, technological advancements, and healthcare expansion plans. This service is crucial for facilities aiming to improve diagnostic capabilities, patient comfort, workflow efficiency, and adherence to modern safety and regulatory standards. The primary drivers for such projects include outdated equipment, insufficient space, poor ventilation, inadequate shielding, and the desire to incorporate new imaging modalities. These refurbishments are not merely aesthetic; they are fundamental to delivering high-quality, safe, and effective diagnostic imaging services.

DepartmentSpecific Needs & Services ProvidedReason for Refurbishment/Fit-Out
Radiology DepartmentGeneral X-ray, Fluoroscopy, Mammography, CT Scans, MRI (where available), Ultrasound, Interventional Radiology Procedures.Upgrade to digital imaging (DR/CR), expansion for new modalities (e.g., CT, MRI), improved patient access and waiting areas, enhanced radiation shielding, installation of advanced PACS/RIS systems, specialized lighting and ventilation for sensitive equipment, creation of dedicated procedure rooms.
Diagnostic Imaging Centers (Private & Public)Specializing in various imaging modalities to serve a wider patient population and referral base.Increasing capacity to meet demand, modernizing outdated equipment for better image quality and faster scan times, creating more comfortable and private patient changing and waiting areas, ensuring compliance with latest safety regulations.
Oncology Departments (in Hospitals)Imaging for cancer diagnosis, staging, treatment planning (e.g., CT, MRI for radiotherapy planning), and follow-up.Need for high-resolution imaging for precise treatment, integration of imaging with treatment planning systems, ensuring adequate space and environmental controls for advanced imaging equipment used in cancer care.
Emergency Departments (in Hospitals)Rapid diagnostic imaging for trauma, acute conditions, and critical care.Ensuring quick turnaround times, proximity of imaging suites to the ED, availability of robust and reliable imaging equipment, creating a more efficient workflow for emergency imaging.
Surgical Departments (in Hospitals)Intraoperative imaging (e.g., C-arms), pre-operative imaging for surgical planning.Upgrading existing operating room imaging capabilities, ensuring seamless integration of imaging equipment into surgical suites, providing adequate space and power for specialized surgical imaging devices.
Maternity & Obstetrics Departments (in Hospitals)Ultrasound for prenatal diagnostics and monitoring.Dedicated ultrasound rooms with improved comfort and privacy for patients, potential upgrade to newer ultrasound technology for enhanced fetal imaging.
Pediatric Departments (in Hospitals)Imaging tailored for children, requiring specialized equipment and environments.Creating child-friendly imaging rooms to reduce anxiety, ensuring appropriate radiation shielding for pediatric patients, incorporating equipment suitable for smaller patients.

Target Customers & Departments in Niger Requiring Radiology Room Refurbishment & Fit-Out Services

  • Government Hospitals (Tertiary & Secondary Care)
  • Private Hospitals & Clinics
  • Diagnostic Imaging Centers
  • University Teaching Hospitals
  • Regional Health Centers with Imaging Facilities
  • NGO-run Healthcare Facilities

Radiology Room Refurbishment & Fit-out Service Process In Niger

This document outlines the comprehensive workflow for our Radiology Room Refurbishment & Fit-Out Service in Niger, from initial inquiry to project completion. Our process is designed to be efficient, transparent, and tailored to the specific needs of healthcare facilities, ensuring minimal disruption and optimal outcomes. We prioritize understanding client requirements, providing expert consultation, and executing high-quality installations with a focus on safety and compliance.

PhaseKey ActivitiesDescriptionDeliverables
1. Inquiry & Initial ConsultationInitial Contact, Requirement Gathering, Preliminary DiscussionProspective clients reach out to us with their refurbishment and fit-out needs for radiology rooms. We schedule an initial meeting to understand their general requirements, scope, and timeline.Understanding of client needs, confirmation of service interest, scheduling of site visit.
2. Site Survey & Needs AssessmentOn-site Inspection, Technical Evaluation, Measurement, Existing Infrastructure ReviewOur technical team visits the facility to conduct a thorough assessment of the existing radiology room. This includes evaluating structural integrity, electrical capacity, plumbing, ventilation, space constraints, and existing equipment.Detailed site survey report, identification of specific challenges and opportunities, accurate measurements.
3. Design & Proposal DevelopmentConceptual Design, Space Planning, Equipment Layout, Material Selection, QuotationBased on the site survey and client requirements, our design team develops a comprehensive plan. This includes 3D renderings, detailed floor plans, equipment placement, selection of materials (shielding, flooring, lighting, etc.), and a detailed cost proposal.Design schematics, 3D visualizations, detailed Bill of Quantities (BOQ), formal quotation, project timeline.
4. Procurement & LogisticsMaterial Sourcing, Equipment Ordering, Supply Chain Management, TransportationOnce the proposal is approved, we initiate the procurement process. This involves sourcing high-quality materials and specialized radiology equipment. We manage the logistics of delivery to Niger, including customs clearance and warehousing.Procured materials and equipment, established logistics plan, confirmed delivery schedule.
5. Refurbishment & Fit-Out ExecutionDemolition (if necessary), Construction, Electrical & Plumbing Works, Shielding Installation, Flooring, Lighting, HVAC, PaintingOur skilled construction and technical teams carry out the physical refurbishment. This includes any necessary demolition, structural modifications, installation of radiation shielding, updated electrical and plumbing systems, specialized flooring, lighting, and HVAC.Completed structural and interior works, installed shielding, functional utilities.
6. Equipment Installation & IntegrationInstallation of Radiology Equipment (X-ray, CT, MRI, etc.), PACS Integration, Network CablingWe meticulously install all specified radiology equipment according to manufacturer guidelines and industry standards. This phase also includes the integration of Picture Archiving and Communication Systems (PACS) and necessary network infrastructure.Installed and configured radiology equipment, integrated PACS and IT systems.
7. Testing, Commissioning & HandoverSystem Testing, Performance Verification, Quality Assurance, Client Walkthrough, Training SessionBefore handover, all systems and equipment undergo rigorous testing and commissioning to ensure optimal performance and safety. A final walkthrough with the client is conducted to address any concerns, followed by formal handover.Commissioning reports, performance certificates, completed project documentation, formal handover certificate.
8. Post-Completion Support & TrainingWarranty Support, Maintenance Services, Operator Training, Refresher CoursesOur commitment extends beyond project completion. We offer ongoing warranty support, preventative maintenance services, and comprehensive training for facility staff to ensure the long-term operational efficiency and longevity of the refurbished radiology room.Service level agreements, training manuals, ongoing technical support.

Radiology Room Refurbishment & Fit-Out Service Process in Niger

  • Phase 1: Inquiry & Initial Consultation
  • Phase 2: Site Survey & Needs Assessment
  • Phase 3: Design & Proposal Development
  • Phase 4: Procurement & Logistics
  • Phase 5: Refurbishment & Fit-Out Execution
  • Phase 6: Equipment Installation & Integration
  • Phase 7: Testing, Commissioning & Handover
  • Phase 8: Post-Completion Support & Training

Radiology Room Refurbishment & Fit-out Service Cost In Niger

Refurbishing and fitting out a radiology room involves a significant investment, and costs in Niger can vary widely depending on numerous factors. These factors include the size and current condition of the existing space, the complexity of the required works, the specific equipment to be installed, the quality of materials used, and the chosen contractor's experience and overheads. Local labor rates, import duties on specialized materials and equipment, and the overall economic climate also play a crucial role in determining the final price. It's essential to obtain detailed quotes from multiple reputable providers to ensure competitive pricing and a thorough understanding of what is included in the service.

Service ComponentEstimated Cost Range (CFA Francs - XOF)Notes
Initial Consultation & Design200,000 - 1,000,000Covers architectural and engineering assessments, preliminary design sketches.
Demolition & Preparation300,000 - 1,500,000Removal of existing structures, debris disposal.
Structural Modifications & Reinforcement500,000 - 3,000,000+Strengthening walls, floors, or ceilings to support equipment or shielding.
Radiation Shielding (Lead Lining)1,000,000 - 10,000,000+Highly variable based on area, thickness, and type of shielding. This is a significant cost driver.
Electrical Works (Power, Data, Lighting)700,000 - 4,000,000Includes dedicated circuits, high-capacity outlets, specialized lighting, and data cabling.
HVAC & Ventilation400,000 - 2,500,000Ensuring proper air exchange rates and temperature control for equipment and patient comfort.
Plumbing & Drainage200,000 - 1,000,000Installation of water supply and drainage, especially if specialized cleaning is required.
Flooring & Wall Finishes500,000 - 3,000,000Durable, antimicrobial, and easily cleanable materials like specialized vinyl or epoxy.
Doors & Windows300,000 - 1,500,000Includes lead-lined doors and specialized windows if needed.
Cabinetry & Storage200,000 - 800,000Medical-grade cabinetry for supplies and equipment.
Equipment Installation Support (Structural/Mechanical)100,000 - 2,000,000+Costs associated with integrating the imaging equipment itself, not the equipment purchase.
Permits, Inspections & Approvals150,000 - 750,000Fees for local authorities and regulatory bodies.
Labor (Skilled & Unskilled)1,500,000 - 8,000,000+This is a significant component and depends on the duration and complexity of the project.
Project Management & Supervision500,000 - 3,000,000Professional oversight of the entire project.
Contingency (10-15%)Highly variableRecommended for unforeseen expenses.
Total Estimated Range (Small to Medium Room)7,000,000 - 30,000,000+ XOFExcluding the cost of the imaging equipment itself.
Total Estimated Range (Large/Complex Room)30,000,000 - 100,000,000+ XOFExcluding the cost of the imaging equipment itself.

Key Pricing Factors for Radiology Room Refurbishment & Fit-Out in Niger:

  • Scope of Works: This includes demolition, structural modifications, wall reinforcement, plumbing, electrical, HVAC, and specialized radiation shielding.
  • Room Size and Layout: Larger rooms naturally incur higher costs for materials and labor.
  • Current Condition of Existing Space: Extensive repairs to existing infrastructure will increase the price.
  • Radiation Shielding Requirements: The type and thickness of lead or other shielding materials needed for safety.
  • Specialized Flooring and Wall Finishes: Durable, easily cleanable, and non-porous materials are often required.
  • Lighting and Ventilation Systems: Specific requirements for ambient lighting, task lighting, and air exchange rates.
  • Electrical and Data Cabling: Installation of high-capacity power outlets, dedicated circuits, and network infrastructure for imaging equipment.
  • Plumbing and Drainage: Especially if contrast media or specialized cleaning facilities are needed.
  • Medical Gas Outlets: If required for specific imaging modalities or patient monitoring.
  • Integration of Imaging Equipment: This includes space planning, power, data, and any necessary structural support for X-ray machines, CT scanners, MRI machines, ultrasound units, etc.
  • Finishing Touches: Doors, windows, cabinetry, signage, and accessibility features.
  • Permits and Approvals: Costs associated with obtaining necessary building and health safety permits.
  • Contractor's Overhead and Profit Margin: Varies based on reputation, experience, and business structure.
  • Material Sourcing and Import Costs: If specialized materials or equipment are not readily available locally, import duties and shipping costs will apply.
  • Project Management and Supervision: The cost of overseeing the entire refurbishment process.
  • Contingency: It is advisable to include a contingency fund for unforeseen issues.

Affordable Radiology Room Refurbishment & Fit-out Service Options

Our affordable radiology room refurbishment and fit-out services are designed to help you upgrade your diagnostic imaging spaces efficiently and cost-effectively. We understand that budget constraints are a significant factor, and we offer flexible options to meet your needs. Our value bundles and cost-saving strategies ensure you receive high-quality results without overspending, making it easier to enhance patient care and operational efficiency.

Value Bundle NameCore InclusionsIdeal ForKey Cost-Saving Feature
Essential Refresh BundleRepainting walls, new flooring, updated lighting fixtures, basic cabinetry repair/replacement.Clinics with minor wear and tear or budget limitations.Focuses on high-impact visual and functional improvements at a lower entry price point.
Workflow Enhancement BundleIncludes Essential Refresh plus optimized room layout planning, improved equipment placement, and enhanced patient waiting areas.Practices looking to improve operational efficiency and patient experience without a full rebuild.Strategic layout changes maximize space utilization, reducing the need for larger renovations.
Modality-Specific Fit-Out (e.g., X-ray)Installation of lead shielding, specialized electrical and ventilation, appropriate flooring and wall finishes for the chosen modality.New installations or upgrades for specific diagnostic imaging equipment.Bundled services for a particular modality streamline procurement and installation, reducing coordination costs.
Full Facility Upgrade PackageComprehensive refurbishment of multiple radiology rooms, including advanced design, new equipment integration, and potential structural modifications.Large healthcare facilities undertaking significant modernization projects.Bulk purchasing of materials and services, alongside optimized project management for economies of scale.

Key Service Offerings & Cost-Saving Strategies

  • Comprehensive Refurbishment: From minor cosmetic updates to complete room overhauls, including flooring, wall treatments, lighting, and cabinetry.
  • Specialized Fit-Outs: Tailored installations for specific imaging modalities like X-ray, CT, MRI, ultrasound, and mammography, ensuring compliance with safety and technical standards.
  • Equipment Integration: Seamless installation and connection of new or existing diagnostic imaging equipment.
  • Design Consultation: Expert advice on optimizing room layout, workflow, and aesthetics for improved efficiency and patient comfort.
  • Project Management: End-to-end management of the refurbishment process, from planning and procurement to execution and final handover.
  • Phased Approach: Breaking down larger projects into manageable phases to spread costs over time.
  • Material Selection Guidance: Recommending durable, cost-effective, and aesthetically pleasing materials that meet healthcare standards.
  • Energy-Efficient Solutions: Incorporating LED lighting and other energy-saving features to reduce long-term operational costs.
  • Used Equipment Integration Support: Assistance in sourcing and installing refurbished or pre-owned imaging equipment where appropriate and feasible.

Verified Providers In Niger

In the landscape of healthcare services in Niger, the distinction of 'Verified Providers' is paramount. This designation signifies that healthcare facilities and professionals have met rigorous standards for quality, safety, and ethical practice, ensuring patients receive reliable and effective care. Among these verified entities, Franance Health stands out as a leading choice, distinguished by its comprehensive credentials and unwavering commitment to excellence.

Credential/AttributeFranance Health's ComplianceBenefit to Patients
National Health Authority ApprovalFully compliant and recognized by Niger's Ministry of Public Health.Guarantees adherence to national healthcare regulations and standards.
International Healthcare Standards AlignmentAdopts and integrates relevant WHO guidelines and best practices.Ensures access to globally recognized quality and safety protocols.
Medical Staff Licensing and CertificationAll practitioners hold valid licenses and specialized certifications.Provides assurance of competent and qualified medical expertise.
Modern Medical TechnologyUtilizes up-to-date diagnostic and treatment equipment.Facilitates accurate diagnoses and advanced treatment options.
Infection Control ProtocolsStrict adherence to stringent sterilization and hygiene measures.Minimizes the risk of hospital-acquired infections.
Patient Rights and ConfidentialityUpholds patient autonomy and data privacy rigorously.Ensures respectful and secure healthcare experiences.
Comprehensive Service PortfolioOffers a wide array of general and specialized medical services.Meets a broad range of healthcare needs in a single location.

Franance Health Credentials and Why They Represent the Best Choice

  • Accreditation by National and International Bodies: Franance Health has undergone stringent evaluations and received accreditation from recognized national health authorities in Niger, as well as adhering to international healthcare standards. This validation underscores their commitment to best practices in patient care, facility management, and operational efficiency.
  • Highly Qualified and Licensed Medical Professionals: The team at Franance Health comprises experienced doctors, nurses, specialists, and support staff who are fully licensed and continuously engaged in professional development. This ensures that patients benefit from the latest medical knowledge and techniques.
  • State-of-the-Art Facilities and Equipment: Franance Health invests in modern medical technology and maintains well-equipped facilities that comply with international safety and hygiene protocols. This enables accurate diagnoses, effective treatments, and a comfortable patient experience.
  • Patient-Centric Approach and Ethical Standards: A core tenet of Franance Health is its dedication to patient well-being, privacy, and informed consent. They uphold the highest ethical standards in all interactions, fostering trust and ensuring that patient needs are always the priority.
  • Comprehensive Range of Services: Franance Health offers a broad spectrum of medical services, catering to diverse healthcare needs from primary care and specialized treatments to preventive health programs. This makes them a convenient and reliable one-stop solution for many healthcare concerns.
  • Commitment to Continuous Improvement: Franance Health actively seeks feedback from patients and staff, and regularly reviews its processes to identify areas for improvement. This proactive approach ensures they consistently elevate the quality of care they provide.
  • Strong Community Ties and Accessibility: Franance Health is deeply integrated within the Nigerien healthcare system, working collaboratively with other stakeholders to improve overall health outcomes. Their accessibility and understanding of local health challenges further solidify their position as a trusted provider.

Scope Of Work For Radiology Room Refurbishment & Fit-out Service

This Scope of Work (SOW) outlines the requirements for the refurbishment and fit-out of a radiology room. It details the technical deliverables and standard specifications to ensure a high-quality, functional, and safe environment for diagnostic imaging procedures.

CategoryItemStandard Specification / RequirementNotes
StructuralWall ReinforcementAs per structural engineer's report. Minimum 12mm rebar spacing, grade 40 steel.To support lead shielding and equipment weight.
ElectricalPower OutletsMedical grade outlets, isolated ground, surge protected. Minimum 20A circuits.Sufficient quantity and placement for imaging equipment, PACS, and auxiliary devices.
ElectricalEmergency PowerUPS or generator backup for critical imaging systems and emergency lighting. Minimum 1-hour runtime.Compliance with local electrical codes and healthcare standards.
HVACAir FiltrationMERV 13 or higher HEPA filters for incoming air. Dedicated exhaust for imaging modalities.Maintain positive or negative pressure as required by modality and infection control.
HVACTemperature & Humidity ControlMaintain 20-24°C and 40-60% RH.Critical for equipment performance and patient comfort.
Radiation ShieldingLead LiningMinimum 2mm lead equivalent shielding on walls, floor, and ceiling as per physicist's report.Calculated based on x-ray tube potential, workload, and occupancy factors.
Radiation ShieldingDoor ShieldingLead-lined doors and frames with interlocks to prevent operation when open.Ensure complete shielding integrity.
LightingIlluminance LevelsGeneral: 300-500 lux. Task (e.g., near control panel): 750-1000 lux. Dimmable options.Balanced for visibility and patient comfort.
LightingColor Rendering Index (CRI)Minimum CRI 80 for general lighting.Accurate color representation.
AcousticsSound Transmission Class (STC)Minimum STC 45 for walls and doors.Minimize noise intrusion and ensure privacy.
AcousticsNoise Reduction Coefficient (NRC)Minimum NRC 0.70 for ceiling tiles and wall panels.Reduce echo and reverberation within the room.
FinishesFlooringSeamless, non-porous, chemically resistant vinyl or linoleum. coved baseboards.Easy to clean and disinfect, suitable for medical environments.
FinishesWall PaintLow-VOC, scrubbable, and anti-microbial paint.Durable and hygienic surface.
Equipment IntegrationCable ManagementConcealed cable trays, conduits, and dedicated raceways.Organized and protected cabling for imaging and IT systems.
SafetyEmergency Stop ButtonsClearly marked and accessible emergency stop buttons for imaging equipment.For immediate shutdown in case of emergency.
SafetyIntercom SystemTwo-way intercom between control room and patient area.Facilitate communication during procedures.

Technical Deliverables

  • Detailed architectural and interior design drawings.
  • Structural assessment and any required modifications report.
  • Electrical schematics and load calculations.
  • HVAC system design, including air changes per hour (ACH) and filtration specifications.
  • Plumbing schematics for any required water or drainage points.
  • Radiation shielding design and material specifications.
  • Lighting design, including general, task, and emergency lighting specifications.
  • Acoustic treatment design and material specifications.
  • Fire suppression and detection system design.
  • Network and IT infrastructure design for imaging equipment integration.
  • Security system design.
  • Commissioning and testing reports for all installed systems.
  • As-built drawings reflecting the final construction.
  • Operation and maintenance manuals for all installed systems and equipment.

Service Level Agreement For Radiology Room Refurbishment & Fit-out Service

This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Radiology Room Refurbishment & Fit-Out Service. This SLA is designed to ensure efficient and reliable project execution, minimizing disruption to radiology operations. It covers the stages from initial consultation and design to final handover and post-completion support.

Service Area / ScenarioResponse Time Guarantee (Business Hours)Uptime Guarantee / Availability
Initial Consultation & Site Assessment Request2 Business DaysN/A (Project initiation)
Major Design Proposal Submission5 Business Days (post-consultation)N/A (Design phase)
Urgent Site Issue During Construction (e.g., safety hazard, critical equipment access)4 Business HoursN/A (Construction phase)
Non-Urgent Site Issue During Construction (e.g., minor aesthetic issue)1 Business DayN/A (Construction phase)
Critical Equipment Installation & Calibration WindowAs per agreed schedule with Equipment Vendor & Client100% (During scheduled installation & calibration)
Testing & Commissioning Commencement (post-fit-out completion)2 Business Days from notification of readinessN/A (Testing phase)
Post-Completion Defect Notification (Critical - impacting core function)8 Business HoursN/A (Support phase)
Post-Completion Defect Notification (Non-Critical - aesthetic, minor)2 Business DaysN/A (Support phase)
Availability of Project Manager/Point of Contact1 Business Day (for non-urgent queries)99.5% (during core project phases - excludes scheduled downtime)
Availability of Site Supervisor4 Business Hours (for site-related queries)100% (during scheduled working hours)

Key Service Areas Covered

  • Initial Consultation & Site Assessment
  • Design & Planning Phase
  • Procurement & Material Sourcing
  • Construction & Fit-Out Operations
  • Equipment Installation & Integration
  • Testing, Commissioning & Handover
  • Post-Completion Support & Defect Rectification
In-Depth Guidance

Frequently Asked Questions

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