Verified Service Provider in Namibia
Teleradiology Gateway Setup Service in Namibia
Engineering Excellence & Technical Support
Teleradiology Gateway Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust Cloud Infrastructure
Leverage our secure, scalable cloud platform for seamless teleradiology data transmission and storage, ensuring HIPAA compliance and high availability across Namibia.
Advanced Data Encryption
Protect sensitive patient information with end-to-end encryption protocols, safeguarding your teleradiology workflow against unauthorized access and cyber threats in Namibia.
Customizable Integration Solutions
Benefit from our flexible integration capabilities, allowing for seamless connection with existing PACS, EMR, and RIS systems within Namibian healthcare facilities.
What Is Teleradiology Gateway Setup Service In Namibia?
Teleradiology Gateway Setup Service in Namibia refers to the provision and implementation of a secure, interoperable, and reliable technological infrastructure that facilitates the remote transmission, interpretation, and reporting of radiological images and data. This service bridges the geographical gap between imaging facilities (e.g., hospitals, clinics) and qualified radiologists, enabling diagnostic services to be delivered efficiently across Namibia, including its remote and underserved regions. The setup encompasses the network configuration, software integration, data security protocols, and user training necessary to establish a functional teleradiology workflow.
| Who Needs It? | Typical Use Cases |
|---|---|
| Hospitals and Clinics in Urban and Peri-urban Areas: | To augment existing radiology departments, manage peak workloads, and provide subspecialty interpretations that may not be locally available. |
| Hospitals and Clinics in Remote and Underserved Regions: | To overcome the lack of local radiologists, providing essential diagnostic imaging services and improving patient access to timely interpretations. |
| Mobile Diagnostic Units and Field Hospitals: | To enable immediate interpretation of imaging studies performed in temporary or mobile healthcare settings. |
| Specialized Diagnostic Centers: | To offer advanced imaging interpretation services to referring physicians without in-house radiology expertise. |
| Government Health Initiatives and Public Health Programs: | To expand the reach of diagnostic imaging services across the nation, supporting public health screenings and emergency response. |
| Emergency Departments: | For rapid interpretation of critical imaging studies (e.g., CT scans for stroke, trauma) outside of regular working hours or when on-call radiologists are unavailable. |
Key Components of Teleradiology Gateway Setup Service:
- Secure Network Infrastructure: Establishment of encrypted, high-bandwidth connectivity (e.g., VPN, dedicated lines) between originating sites and the teleradiology service provider's PACS (Picture Archiving and Communication System) or RIS (Radiology Information System).
- Image Acquisition and Transmission Protocols: Configuration of DICOM (Digital Imaging and Communications in Medicine) compliant acquisition devices and PACS at the client site, along with robust transmission software to ensure reliable and secure transfer of large imaging datasets.
- Teleradiology Platform/PACS Integration: Seamless integration with the existing or a newly deployed teleradiology platform or PACS at the interpretation center. This includes data mapping, workflow orchestration, and quality control mechanisms.
- Data Security and Compliance: Implementation of robust cybersecurity measures, including data encryption (in transit and at rest), access controls, audit trails, and adherence to relevant data privacy regulations (e.g., GDPR principles, if applicable to data handling).
- Reporting and Communication Tools: Setup of integrated reporting modules and secure communication channels for radiologists to generate and transmit diagnostic reports back to the referring physician.
- User Training and Support: Comprehensive training for on-site medical staff (technologists, administrative personnel) and referring physicians on system operation, data submission, and report retrieval. Ongoing technical support and maintenance are also integral.
- System Monitoring and Performance Tuning: Deployment of tools for real-time monitoring of network performance, system uptime, and data throughput, with proactive measures for optimization and troubleshooting.
Who Needs Teleradiology Gateway Setup Service In Namibia?
In Namibia's growing healthcare landscape, accessing advanced radiological services can be a challenge, especially in remote areas. Teleradiology Gateway Setup Services bridge this gap, enabling seamless and secure transmission of medical images for remote interpretation. This empowers healthcare providers with faster diagnoses, improved patient care, and access to specialized expertise, regardless of geographical limitations. The service is crucial for ensuring equitable access to high-quality diagnostic imaging across the nation.
| Customer Type | Key Departments Benefiting | Specific Needs Addressed |
|---|---|---|
| Public Hospitals (e.g., Windhoek Central Hospital, regional hospitals) | Radiology Department, Emergency Department, Internal Medicine, Oncology, Pediatrics, Surgery | Overcoming specialist radiologist shortages, providing 24/7 coverage for emergency cases, facilitating remote consultations with sub-specialists, improving turnaround times for critical diagnoses, enhancing training for local radiologists. |
| Private Hospitals & Clinics (e.g., Roman Catholic Hospital, MediClinic, LifeGroup) | Radiology Department, all diagnostic and surgical departments | Expanding service offerings, ensuring quick access to expert interpretations for complex cases, improving operational efficiency, competitive advantage through advanced technology, supporting telemedicine initiatives. |
| Rural Clinics & Health Centers | General Practitioners, Nurses, Clinical Officers (interpreting basic findings) | Providing access to expert radiological interpretation for conditions that would otherwise require patient referral, reducing patient travel time and costs, enabling earlier detection of diseases, improving primary healthcare outcomes. |
| Diagnostic Imaging Centers | Radiology Department, referring physicians (GPs, specialists) | Increasing capacity and turnaround time for image interpretation, offering specialized reading services to smaller facilities, improving workflow and efficiency, ensuring compliance with international quality standards. |
| Specialized Medical Practices (e.g., Cardiology, Neurology, Orthopedics) | The practice itself (for quick review of imaging relevant to their specialty) | Facilitating rapid review of imaging for diagnosis and treatment planning, enabling remote access to radiologists with specific expertise, streamlining patient management and follow-up. |
Target Customers and Departments for Teleradiology Gateway Setup Service in Namibia:
- Hospitals (Public & Private)
- Clinics & Health Centers (especially those in rural/underserved areas)
- Diagnostic Imaging Centers
- Specialized Medical Practices
Teleradiology Gateway Setup Service Process In Namibia
This document outlines the standard workflow for setting up a Teleradiology Gateway Service in Namibia. The process begins with an initial inquiry and culminates in the successful deployment and ongoing support of the teleradiology solution. This service aims to bridge geographical gaps, providing remote access to radiological interpretations and consultations for healthcare facilities across Namibia.
| Stage | Description | Key Activities | Responsible Parties | Deliverables | Timeline (Indicative) |
|---|---|---|---|---|---|
| Inquiry & Initial Consultation | The prospective client (hospital, clinic, imaging center) expresses interest in a teleradiology solution. | Initial contact, understanding client needs, explaining service scope, and answering preliminary questions. | Client, Teleradiology Service Provider (TSP) Sales/Business Development | Understanding of client requirements, initial service overview. | 1-3 Business Days |
| Needs Assessment & Site Survey | A detailed evaluation of the client's current infrastructure, IT capabilities, and specific teleradiological requirements. | On-site or remote assessment of existing PACS/RIS, network infrastructure, hardware, patient data management, and desired reporting workflows. Identification of technical prerequisites and potential challenges. | TSP Technical Team, Client IT Department, Clinical Staff | Detailed needs assessment report, site survey findings, technical requirements document. | 3-7 Business Days |
| Proposal & Quotation | Based on the needs assessment, a tailored proposal and cost estimate are developed. | Development of a comprehensive proposal outlining the proposed teleradiology solution (hardware, software, network requirements, radiologist services, reporting protocols), pricing, service level agreements (SLAs), and implementation plan. | TSP Technical & Commercial Teams | Formal proposal document, detailed quotation. | 5-10 Business Days |
| Contractual Agreement | Formal agreement between the client and the TSP for the teleradiology gateway setup. | Review and signing of contracts, including terms of service, payment schedules, data privacy agreements (e.g., GDPR/local data protection compliance), and confidentiality clauses. | Client Legal/Procurement, TSP Legal/Management | Signed service agreement. | 7-14 Business Days |
| Technical Setup & Integration | Installation and configuration of the teleradiology gateway and integration with existing hospital systems. | Installation of gateway hardware/software, network configuration (VPN, secure connections), integration with PACS/RIS for image transfer, and establishment of communication protocols. This may involve local IT support coordination. | TSP Technical Team, Client IT Department | Configured and functional teleradiology gateway, successful integration with PACS/RIS. | 2-4 Weeks |
| User Training & Capacity Building | Training of client staff on using the teleradiology platform and associated workflows. | Training sessions for radiologists, referring physicians, radiographers, and IT staff on image upload, case management, reporting tools, and troubleshooting. Development of user manuals and support documentation. | TSP Training Specialist, Client Clinical & IT Staff | Trained users, user manuals, support documentation. | 3-5 Business Days |
| Pilot Phase & Testing | A trial period to evaluate the performance and functionality of the teleradiology gateway. | Testing of image transmission speeds, report turnaround times, report quality, and overall system stability. Gathering feedback from users and making necessary adjustments. | TSP Technical & Clinical Teams, Client Users | Pilot phase performance report, user feedback log, identified adjustments. | 1-2 Weeks |
| Go-Live & Deployment | Full operational deployment of the teleradiology gateway service. | Official launch of the teleradiology service for live patient cases. Transition from pilot to full operational status. Ongoing monitoring of system performance. | TSP Operations Team, Client Clinical & IT Staff | Fully operational teleradiology gateway service. | Immediate |
| Post-Implementation Support & Monitoring | Ongoing technical support, performance monitoring, and service improvement. | Continuous monitoring of system health, network performance, and radiologist workload. Proactive identification and resolution of issues. Regular performance reviews and service updates. Adherence to SLAs. | TSP Support Team, TSP Operations, Client IT/Clinical Management | System performance reports, support ticket resolution, service improvement recommendations, ongoing SLA adherence. | Ongoing |
Teleradiology Gateway Setup Service Workflow in Namibia
- Inquiry & Initial Consultation
- Needs Assessment & Site Survey
- Proposal & Quotation
- Contractual Agreement
- Technical Setup & Integration
- User Training & Capacity Building
- Pilot Phase & Testing
- Go-Live & Deployment
- Post-Implementation Support & Monitoring
Teleradiology Gateway Setup Service Cost In Namibia
Setting up a Teleradiology Gateway in Namibia involves a range of costs influenced by several key factors. A teleradiology gateway acts as the central hub for transmitting, storing, and managing medical images and reports between remote radiologists and local healthcare facilities. The complexity and scale of the implementation directly impact the final price. Understanding these factors is crucial for accurate budgeting and successful deployment. This service typically involves hardware, software, installation, integration, training, and ongoing support.
| Service Component | Estimated Cost Range (NAD) | Notes |
|---|---|---|
| Basic Teleradiology Gateway Software License (Annual/Perpetual) | 20,000 - 150,000+ | Varies based on features, user count, and licensing model (subscription vs. perpetual). |
| Server Hardware (Storage, Processing) | 50,000 - 300,000+ | Depends on storage capacity, processing power, and redundancy requirements. |
| Networking Equipment (Routers, Firewalls, Switches) | 15,000 - 75,000+ | Essential for secure and reliable network connectivity. |
| Installation & Configuration (On-site) | 25,000 - 100,000+ | Includes hardware setup, software installation, and initial configuration. Can vary significantly with the number of sites. |
| Integration with HIS/PACS | 30,000 - 150,000+ | Complexities of existing systems and number of integrations are key factors. |
| High-Speed Internet Connectivity (Dedicated Line/Packages) | 5,000 - 25,000+ per month | Crucial for image transfer. Costs are recurring and depend on bandwidth and service provider. |
| Training (On-site/Remote) | 10,000 - 50,000+ | For IT staff, radiologists, and administrators. |
| Ongoing Support & Maintenance (Annual Contract) | 10% - 20% of initial setup cost per year | Covers updates, bug fixes, and technical assistance. |
| Security Enhancements (e.g., VPN, Encryption) | 10,000 - 75,000+ | Ensuring data privacy and compliance. |
| Total Initial Setup (Estimated Range) | 150,000 - 750,000+ | This is a broad estimate and can be significantly higher for highly complex or enterprise-level solutions. |
Key Pricing Factors for Teleradiology Gateway Setup in Namibia:
- Scope of Services and Features: The breadth of functionalities required (e.g., basic image viewing, advanced reporting tools, AI integration, multi-site connectivity) will significantly influence the cost. More sophisticated features demand more complex software and potentially higher-tier hardware.
- Hardware Infrastructure: This includes servers for storage and processing, high-speed internet connectivity, secure network devices, and potentially specialized workstations for remote radiologists. The capacity and redundancy of this hardware are major cost drivers.
- Software Licensing and Development: Costs vary depending on whether off-the-shelf teleradiology software is used, if customization is required, or if a completely bespoke solution needs to be developed. Perpetual licenses are typically more expensive upfront than subscription-based models.
- Integration with Existing Systems: Seamless integration with existing Hospital Information Systems (HIS) and Picture Archiving and Communication Systems (PACS) is vital. The complexity of these integrations, especially with legacy systems, can add to the cost.
- Bandwidth and Connectivity: Reliable and high-speed internet is non-negotiable for efficient image transfer. The cost of dedicated leased lines or robust internet packages for multiple locations will contribute to the overall expense.
- Implementation and Installation: This covers the physical setup of hardware, software configuration, network setup, and initial testing. The number of sites to be connected and the geographical distribution will affect labor and travel costs.
- Training and Support: Comprehensive training for IT staff, radiologists, and administrative personnel is essential. Ongoing technical support, maintenance agreements, and potential for remote troubleshooting also represent recurring costs.
- Security and Compliance: Implementing robust cybersecurity measures to protect sensitive patient data and ensuring compliance with local data protection regulations (e.g., Namibia's Data Protection Act) can add to the complexity and cost.
- Vendor Reputation and Expertise: Established vendors with a proven track record in teleradiology solutions may command higher prices due to their expertise, reliability, and comprehensive support offerings. Smaller or newer providers might offer more competitive pricing.
Affordable Teleradiology Gateway Setup Service Options
Setting up a teleradiology gateway is a crucial step for any healthcare organization looking to leverage remote diagnostic imaging. This service ensures secure, efficient, and reliable transmission of medical images and reports between facilities and radiologists. We offer flexible setup options designed to meet varying budget constraints and technical requirements, focusing on delivering maximum value and minimizing upfront investment. Our approach prioritizes a phased implementation, scalable solutions, and the utilization of cost-effective technologies without compromising on security or performance. This guide outlines our affordable teleradiology gateway setup service options, including value bundles and cost-saving strategies.
| Service Bundle | Description | Key Features | Ideal For | Estimated Price Range (USD) |
|---|---|---|---|---|
| Essential Connect | Our most budget-friendly package, focusing on core functionality for basic teleradiology needs. | Secure DICOM transmission, basic worklist integration, standard security protocols. | Small clinics, practices with limited initial volume, those testing teleradiology. | $1,500 - $3,000 (one-time setup) |
| Value Plus Bundle | A balanced offering providing enhanced features and scalability at a competitive price point. | Secure DICOM transmission, robust worklist integration, enhanced security, basic remote monitoring. | Medium-sized practices, growing teleradiology departments, facilities requiring more advanced integration. | $3,000 - $6,000 (one-time setup) |
| Enterprise Ready Suite | Our comprehensive solution designed for larger organizations with complex needs and high volume. | All Value Plus features, advanced redundancy, extended remote monitoring and support, custom integration options. | Hospitals, large imaging centers, organizations with stringent compliance requirements. | $6,000+ (one-time setup, custom pricing) |
| Add-on: Cloud PACS Integration | Seamless integration with cloud-based PACS solutions for enhanced accessibility and reduced on-premise infrastructure. | Configuration and testing for cloud PACS compatibility. | Organizations migrating to or utilizing cloud PACS. | $500 - $1,500 (one-time setup) |
| Add-on: Advanced Reporting Integration | Streamlined integration with advanced reporting tools for improved radiologist workflow. | Configuration for specific reporting software and HL7 integration. | Practices using specialized reporting software. | $750 - $2,000 (one-time setup) |
Key Components of a Teleradiology Gateway Setup
- Secure Image Transmission (DICOM over VPN/TLS)
- Worklist Integration (HL7)
- PACS/RIS Connectivity
- User Access Control and Authentication
- Audit Trails and Logging
- Basic Training and Support
Verified Providers In Namibia
When seeking healthcare services in Namibia, identifying and choosing verified providers is paramount. This ensures you receive quality care from legitimate professionals. Franance Health stands out as a beacon of trustworthiness, offering a network of credentialed healthcare professionals dedicated to your well-being. Their rigorous vetting process and commitment to excellence make them the premier choice for Namibians looking for reliable medical assistance.
| Provider Type | Franance Health Verification Criteria | Benefits of Choosing Verified |
|---|---|---|
| Doctors (GPs & Specialists) | Valid Medical Council Registration, Verified Qualifications & Experience, Clean Disciplinary Record | Accurate Diagnosis, Effective Treatment Plans, Access to Specialized Medical Knowledge |
| Nurses | Registered with the Namibian Nurses Union, Verified Education & Training, Current Practicing Certificate | Quality Patient Care, Safe Medication Administration, Patient Advocacy |
| Dentists | Registered with the Dental Association of Namibia, Verified Dental Degrees & Specializations, Valid Practicing License | Oral Health Expertise, Preventative Care, Restorative Dental Treatments |
| Pharmacists | Registered with the Pharmacy Council of Namibia, Verified Pharmacy Degree, Current Practicing License | Safe Dispensing of Medication, Expert Pharmaceutical Advice, Drug Interaction Checks |
| Therapists (Physio, Occupational, etc.) | Verified Professional Qualifications, Registration with relevant professional bodies, Demonstrated Competence | Rehabilitation Services, Pain Management, Improved Functional Abilities |
Why Franance Health Credentials Matter:
- Rigorous Verification Process: Franance Health meticulously verifies the licenses, certifications, and qualifications of all their listed providers, ensuring they meet and exceed industry standards.
- Commitment to Patient Safety: By partnering with only verified professionals, Franance Health prioritizes patient safety and reduces the risk of encountering unqualified or fraudulent practitioners.
- Access to Specialist Care: Their network includes a diverse range of specialists, all thoroughly vetted, allowing you to find the right expert for your specific health needs.
- Reputation and Trust: Franance Health has built a strong reputation for reliability and integrity within the Namibian healthcare landscape, fostering trust among patients and providers alike.
- Enhanced Patient Experience: Knowing you are being treated by a verified and competent professional contributes to a more positive and less stressful healthcare experience.
Scope Of Work For Teleradiology Gateway Setup Service
This Scope of Work (SOW) outlines the services for setting up a Teleradiology Gateway. The gateway will facilitate secure and efficient transmission of medical imaging studies (e.g., DICOM) between healthcare facilities and teleradiology service providers. This document details the technical deliverables, standard specifications, and project phases required for a successful implementation.
| Deliverable | Description | Standard Specifications / Requirements | Acceptance Criteria |
|---|---|---|---|
| Teleradiology Gateway Software Installation | Installation and configuration of the chosen teleradiology gateway software on the designated server(s). | Compatibility with existing PACS and RIS systems. Compliance with HIPAA/GDPR and other relevant data privacy regulations. Support for DICOM standard (various versions). Secure data transmission protocols (e.g., TLS/SSL). Robust error handling and logging mechanisms. | Successful installation verified by system logs. Gateway operational and accessible for configuration. |
| Network Connectivity Setup | Configuration of secure network connections between the client facility and the teleradiology provider's environment. | VPN tunnel establishment (IPsec or OpenVPN). Firewall rules configuration. Network bandwidth assessment and optimization. Redundant network paths (if applicable). | Successful establishment of secure VPN tunnel. Latency and bandwidth within acceptable limits for real-time image transfer. |
| DICOM Conformance Statement (DCS) Generation and Validation | Creation of a comprehensive DCS for the gateway, outlining its DICOM capabilities and interoperability. | Adherence to DICOM Part 2 (Conformity) requirements. Accurate description of supported SOP Classes, Transfer Syntaxes, and DICOM services (e.g., C-STORE, C-FIND, C-MOVE). | DCS submitted and reviewed for completeness and accuracy. Successful validation through DICOM conformance testing tools. |
| Integration with Client PACS/RIS | Configuration of the gateway to interface seamlessly with the client's Picture Archiving and Communication System (PACS) and Radiology Information System (RIS). | Bi-directional DICOM communication. Workflow integration to trigger study routing. Data mapping and transformation (if required). | Successful transmission and retrieval of test DICOM studies. RIS integration confirmed by automatic study routing based on predefined rules. |
| Integration with Teleradiology Provider Systems | Configuration of the gateway to interface with the teleradiology service provider's PACS, VNA, or RIS. | Bi-directional DICOM communication. Secure transfer of studies and associated metadata. Workflow integration to receive reports. | Successful transmission of test DICOM studies to the teleradiology provider. Receipt of confirmation messages from the provider's system. |
| Security Configuration and Hardening | Implementation of security measures to protect patient data and system integrity. | User access control and authentication (e.g., Active Directory integration). Data encryption at rest and in transit. Regular security patching and vulnerability management. Audit trail and logging of all system activities. | Successful implementation of defined security policies. Penetration testing (optional, but recommended) results within acceptable risk levels. |
| Monitoring and Alerting Setup | Configuration of tools to monitor the gateway's performance, availability, and security. | Real-time system health monitoring. Threshold-based alerts for critical events (e.g., network interruptions, storage capacity). Centralized logging and reporting. | Alerts are configured and triggered for predefined critical events. Monitoring dashboards provide accurate system status. |
| User Training Material Development | Creation of user manuals and training guides for system administrators and end-users. | Clear and concise documentation. Step-by-step instructions for common tasks. Troubleshooting guides. | Training materials reviewed and approved by stakeholders. Users demonstrate proficiency in operating the gateway. |
| Deployment Plan and Rollback Strategy | Development of a detailed plan for the deployment of the gateway and a strategy for rolling back in case of unforeseen issues. | Phased deployment approach. Downtime communication plan. Defined rollback procedures and success criteria. | Deployment plan approved by stakeholders. Rollback strategy clearly documented and tested (simulated). |
| System Documentation | Comprehensive documentation of the implemented teleradiology gateway. | System architecture diagrams. Configuration details. Network topology. Security configurations. Disaster recovery plan. | Documentation is complete, accurate, and approved by the client. |
Project Phases
- Phase 1: Planning and Design
- Phase 2: Infrastructure Setup and Configuration
- Phase 3: Integration and Testing
- Phase 4: Deployment and Go-Live
- Phase 5: Post-Implementation Support and Training
Service Level Agreement For Teleradiology Gateway Setup Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Teleradiology Gateway Setup Service provided by [Your Company Name]. This SLA is an addendum to the Master Service Agreement (MSA) between [Your Company Name] and [Client Name].
| Service Level Metric | Description | Target | Measurement Period |
|---|---|---|---|
| Initial Response Time (Critical Issue) | Time taken to acknowledge and begin investigation of a Critical Issue. | < 1 hour (during Business Hours) | Per incident |
| Initial Response Time (Major Issue) | Time taken to acknowledge and begin investigation of a Major Issue. | < 4 business hours (during Business Hours) | Per incident |
| Initial Response Time (Minor Issue) | Time taken to acknowledge and begin investigation of a Minor Issue. | < 8 business hours (during Business Hours) | Per incident |
| Resolution Time (Critical Issue) | Time taken to restore the Teleradiology Gateway Setup Service to full operational status or implement a viable workaround. | Target: < 4 hours. Aim: < 24 hours (excluding client-side dependencies) | Per incident |
| Resolution Time (Major Issue) | Time taken to restore the affected functionality or implement a workaround. | Target: < 8 business hours. Aim: < 48 business hours (excluding client-side dependencies) | Per incident |
| Resolution Time (Minor Issue) | Time taken to address the Minor Issue, which may include a patch or update. | Target: < 5 business days. | Per incident |
| Scheduled Downtime | Percentage of time the Teleradiology Gateway Setup Service is available, excluding Scheduled Downtime. | 99.5% | Monthly |
| Uptime Guarantee (excluding Scheduled Downtime) | Percentage of time the Teleradiology Gateway Setup Service is available and operational, excluding Scheduled Downtime. | 99.9% | Monthly |
Definitions
- {"title":"Teleradiology Gateway Setup Service","description":"The service encompasses the configuration, integration, and testing of the Teleradiology Gateway software and associated hardware (if applicable) to enable secure and efficient transmission of medical imaging studies."}
- {"title":"Scheduled Downtime","description":"Pre-announced periods of unavailability for maintenance, upgrades, or patching. Such downtime will be communicated at least [Number] business days in advance."}
- {"title":"Unscheduled Downtime","description":"Any period of unavailability of the Teleradiology Gateway Setup Service that is not Scheduled Downtime."}
- {"title":"Business Hours","description":"The hours between 9:00 AM and 5:00 PM [Client's Time Zone] on weekdays, excluding public holidays recognized in [Client's Region]."}
- {"title":"Critical Issue","description":"A situation where the Teleradiology Gateway Setup Service is completely unavailable, preventing any image transmission or access, or a severe functionality degradation that significantly impacts the setup process."}
- {"title":"Major Issue","description":"A situation where a significant portion of the Teleradiology Gateway Setup Service is unavailable or degraded, impacting specific functionalities but not rendering the entire service unusable for the setup process."}
- {"title":"Minor Issue","description":"A situation where a non-critical functionality of the Teleradiology Gateway Setup Service is impacted, with minimal to no disruption to the overall setup process."}
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Teleradiology Gateway Setup Service in Namibia project in Namibia.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.