DICOM Node Integration & Routing Service in Namibia
Engineering Excellence & Technical Support
DICOM Node Integration & Routing Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust DICOM Network Connectivity
Ensuring seamless and secure DICOM data transmission between all healthcare facilities in Namibia, overcoming geographical challenges and network complexities with our advanced routing and integration service.
Centralized DICOM Data Management
Establishing a unified DICOM node for Namibia, enabling efficient storage, retrieval, and sharing of medical imaging studies, empowering clinicians with immediate access to patient data for enhanced diagnosis and treatment.
Secure DICOM Data Exchange & Compliance
Implementing industry-leading security protocols and encryption to safeguard sensitive patient DICOM data throughout its lifecycle, ensuring compliance with Namibian healthcare regulations and international standards.
What Is Dicom Node Integration & Routing Service In Namibia?
The DICOM Node Integration & Routing Service in Namibia refers to a specialized IT infrastructure and software solution designed to facilitate the secure and efficient exchange of medical imaging data (Digital Imaging and Communications in Medicine - DICOM) between various healthcare facilities and stakeholders within Namibia. This service enables the establishment of a robust network for medical imaging information, allowing for seamless transmission, storage, and retrieval of patient scans across different locations, departments, and potentially even between separate healthcare organizations. It encompasses the configuration, deployment, and ongoing management of DICOM nodes (imaging devices, PACS, RIS, workstations) and the implementation of routing rules to direct DICOM messages to their intended destinations. This is crucial for modernizing healthcare delivery by enabling telemedicine, collaborative diagnostics, and improved patient care through readily accessible imaging records.
| Who Needs DICOM Node Integration & Routing Service? | Typical Use Cases |
|---|---|
| Hospitals and Clinics (Public and Private): Requiring centralized or distributed PACS, RIS, and imaging modalities that need to communicate effectively. | Radiology Departments: For efficient workflow management, image archiving, and retrieval for diagnostic interpretation. |
| Diagnostic Imaging Centers: Needing to send reports and images to referring physicians and hospitals. | Telemedicine Providers: Enabling remote consultations and image interpretation by specialists located elsewhere. |
| Specialized Medical Facilities (e.g., Cardiology, Oncology): Handling specific types of imaging data that require specialized handling and routing. | Health Information Exchanges (HIEs): Facilitating the secure sharing of medical images between different healthcare organizations within Namibia. |
| Government Health Ministries/Agencies: For public health initiatives, epidemiological studies, and oversight of medical imaging services. | Medical Equipment Vendors & Service Providers: To integrate new imaging equipment into existing hospital networks and provide remote support. |
| Research Institutions: For data aggregation and analysis of anonymized imaging datasets. | Rural Healthcare Facilities: To enable access to specialized diagnostic imaging services and expert opinions through remote connections. |
Key Components and Functionalities
- DICOM Node Configuration & Registration: Onboarding and configuring DICOM-compliant devices (e.g., CT scanners, MRI machines, ultrasound devices) and IT systems (e.g., Picture Archiving and Communication Systems - PACS, Radiology Information Systems - RIS, workstations) onto the network.
- Network Connectivity & Security: Establishing secure network pathways between DICOM nodes, employing encryption (e.g., TLS/SSL) for data in transit, and implementing authentication mechanisms to ensure authorized access.
- DICOM Protocol Management: Ensuring adherence to DICOM standards for imaging, metadata, and communication, including modality worklist management, storage commitment, and query/retrieve operations.
- Routing Engine Implementation: Developing and maintaining intelligent routing rules based on patient demographics, study types, referring physician, destination PACS, or specific departmental needs.
- Message Queuing & Reliability: Utilizing message queuing systems to ensure data integrity and availability, preventing data loss during network interruptions and managing traffic flow.
- Auditing & Logging: Comprehensive logging of all DICOM transactions for security, compliance, and troubleshooting purposes.
- Integration with HIS/EMR: Facilitating interoperability with Hospital Information Systems (HIS) and Electronic Medical Record (EMR) systems for streamlined patient data management.
- Monitoring & Performance Management: Continuous monitoring of the DICOM network's health, performance, and capacity utilization.
Who Needs Dicom Node Integration & Routing Service In Namibia?
In Namibia, the integration and routing of DICOM (Digital Imaging and Communications in Medicine) data are crucial for modernizing healthcare and improving patient care. A robust DICOM Node Integration & Routing Service ensures that medical images and associated data can be seamlessly shared between different imaging modalities, Picture Archiving and Communication Systems (PACS), Electronic Health Records (EHRs), and other healthcare IT systems within and across healthcare institutions. This service is essential for enabling efficient workflows, reducing manual data handling, and facilitating remote access and consultation, especially in a geographically diverse country like Namibia.
| Department/Service | Key Needs & Use Cases | Benefits of DICOM Integration & Routing |
|---|---|---|
| Radiology Department | Acquisition from modalities (CT, MRI, X-ray, Ultrasound), archiving, retrieval, distribution to referring physicians, PACS integration. | Faster report turnaround, reduced image loss, improved radiologist workflow, seamless access for interpretation. |
| Cardiology Department | Acquisition of echocardiograms, CT angiography, MRI; integration with cardiac PACS and cardiology information systems (CIS). | Integrated patient record, easier comparison of cardiac studies, improved diagnostic accuracy. |
| Oncology Department | Fusion of imaging studies for treatment planning (radiotherapy), comparison of pre- and post-treatment scans. | Accurate radiation dose delivery, better assessment of treatment response. |
| Emergency Department | Rapid acquisition and immediate availability of imaging studies for time-sensitive diagnoses (e.g., stroke, trauma). | Quicker patient triage and treatment initiation, improved patient outcomes. |
| Surgery Department | Pre-operative planning using 3D rendered images, intra-operative imaging integration, post-operative follow-up. | Enhanced surgical precision, reduced complications, improved patient safety. |
| Information Technology (IT) Department | Network management, data security, system integration, ensuring interoperability between various healthcare IT systems. | Streamlined IT infrastructure, enhanced data security, reduced IT support burden, robust system performance. |
| Administration & Management | Data analytics for quality improvement, resource allocation, cost management, audit trails. | Improved operational efficiency, better decision-making, enhanced compliance and accountability. |
| Referral Physicians (Primary Care & Specialists) | Access to diagnostic images for informed consultations, remote review of studies. | Enhanced diagnostic capabilities, reduced need for repeat imaging, improved patient management. |
Target Customers and Departments in Namibia for DICOM Node Integration & Routing Service:
- {"title":"Hospitals (Public & Private)","description":"These are the primary consumers, requiring efficient image management and sharing across various departments to streamline diagnostic and treatment processes."}
- {"title":"Radiology Clinics & Imaging Centers","description":"Specialized centers that generate large volumes of DICOM data, needing to integrate with hospital PACS and referring physicians' systems."}
- {"title":"Tertiary & Referral Hospitals","description":"Facilities that handle complex cases and often serve as hubs for remote consultations, necessitating robust data exchange capabilities."}
- {"title":"Government Ministry of Health","description":"Responsible for public health infrastructure, data standardization, and potentially national health information exchange initiatives."}
- {"title":"Regional Health Authorities & Districts","description":"Managing healthcare services across specific geographical areas, requiring interconnectedness between local clinics and regional hospitals."}
- {"title":"Research Institutions & Universities (with Medical Faculties)","description":"Utilizing medical imaging for research purposes, requiring access to anonymized or permissioned datasets for analysis."}
- {"title":"Telemedicine Providers","description":"Organizations offering remote diagnostic services, relying heavily on secure and efficient DICOM data transfer."}
Dicom Node Integration & Routing Service Process In Namibia
This document outlines the typical workflow for DICOM (Digital Imaging and Communications in Medicine) Node Integration and Routing Service processes in Namibia, from initial inquiry to successful execution. This service is crucial for healthcare facilities to enable seamless exchange of medical imaging data between different systems and institutions.
| Stage | Description | Key Activities | Responsible Parties | Deliverables |
|---|---|---|---|---|
| Initial contact from a healthcare facility seeking DICOM integration and routing services. | Discuss current IT infrastructure, existing PACS/RIS/EMR systems, imaging modalities, data volume, security requirements, and specific routing needs. Understand the desired outcomes and pain points. | Client (Hospital/Clinic), Service Provider (DICOM Integration Specialist/Company) | Detailed understanding of client needs, initial scope definition, preliminary technical feasibility assessment. |
| Developing a tailored solution based on gathered requirements and outlining the proposed services and costs. | Architecting the DICOM network, selecting appropriate routing rules, defining integration points, specifying hardware/software requirements, estimating implementation timeline, and preparing a formal proposal with cost breakdown. | Service Provider (Solution Architect, Technical Lead), Client (IT Manager, Procurement) | Technical solution design document, comprehensive proposal including scope of work, timeline, and pricing. |
| Formalizing the service agreement between the client and the service provider. | Reviewing and negotiating contract terms, service level agreements (SLAs), payment schedules, and data privacy/security clauses. Signing of the contract. | Client (Legal Department, Procurement), Service Provider (Sales, Legal) | Signed service contract, agreed-upon SLAs. |
| Setting up and configuring the DICOM node(s) and routing mechanisms. | Installing necessary software/hardware, configuring DICOM network parameters (AE Titles, IP addresses, ports), establishing secure network connectivity, defining routing rules based on modality, study type, destination, etc., and integrating with existing systems. | Service Provider (DICOM Engineers, Network Administrators), Client (IT Staff, PACS Administrators) | Configured DICOM node(s), functional network connectivity, established DICOM AE titles, implemented routing rules. |
| Ensuring the integrated system functions as expected and meets all requirements. | Performing unit testing of individual components, integration testing between systems, user acceptance testing (UAT) with actual DICOM images, and validation of routing rules and data integrity. Troubleshooting and resolving any identified issues. | Service Provider (QA Team, DICOM Engineers), Client (End Users, PACS Administrators, Radiologists) | Test plans and reports, UAT sign-off, resolved issue log. |
| Officially launching the DICOM node integration and routing service into the production environment. | Migrating configured system to the production network, final verification of all functionalities, and initiating live data flow. Providing initial on-site or remote support during the transition. | Service Provider (Deployment Team), Client (IT Staff, End Users) | Fully operational DICOM integration and routing service, live medical image data flow. |
| Providing continuous support and ensuring the long-term stability and performance of the service. | Monitoring system performance, proactive maintenance, troubleshooting issues, implementing software/hardware updates, providing technical assistance, and potentially offering ongoing training. Regular review of routing rules and performance metrics. | Service Provider (Support Team, Technical Account Manager), Client (IT Department, End Users) | Service level agreement adherence, system uptime, issue resolution, system updates, performance reports. |
DICOM Node Integration & Routing Service Workflow
- Inquiry & Requirements Gathering
- Solution Design & Proposal
- Contracting & Agreement
- Technical Implementation & Configuration
- Testing & Validation
- Deployment & Go-Live
- Ongoing Support & Maintenance
Dicom Node Integration & Routing Service Cost In Namibia
Integrating DICOM nodes and establishing a routing service in Namibia involves several key cost factors that influence the overall price. These services are crucial for healthcare providers to effectively manage medical imaging data, ensuring seamless transfer and access between different systems and departments. The pricing in Namibia is typically quoted in Namibian Dollars (NAD), though some international providers might use USD, which will then be converted at the prevailing exchange rate.
Several elements contribute to the cost, including the complexity of the integration, the number of DICOM nodes to be connected, the volume of data to be processed, the required level of security and compliance (e.g., HIPAA, POPIA), and the ongoing maintenance and support agreements. The choice of a local versus an international vendor also plays a significant role. Local vendors may offer more competitive pricing due to lower overheads and a better understanding of the local regulatory landscape, while international vendors might bring specialized expertise and advanced features, potentially at a higher cost.
The implementation process itself can involve one-time setup fees covering system configuration, network setup, testing, and initial training. Recurring costs usually include software licensing (if applicable), cloud hosting fees (if a cloud-based solution is chosen), ongoing technical support, and system maintenance and updates. The sophistication of the routing rules and the need for advanced features like data anonymization, image compression, or specific protocol conversions will also impact the pricing.
Given the nascent stage of widespread DICOM integration in some African markets, pricing can be less standardized. It's essential for Namibian healthcare facilities to obtain detailed quotes from multiple vendors and carefully evaluate the scope of services, the technology stack involved, and the long-term value proposition before making a decision. This ensures they invest in a solution that meets their current needs and can scale with their future requirements, all within a budget they can sustain.
| Service Component | Estimated Price Range (NAD) | Notes |
|---|---|---|
| Initial Setup & Integration (per node) | NAD 5,000 - 25,000+ | Varies significantly based on complexity, legacy systems, and vendor. |
| DICOM Routing Software Licensing (annual/perpetual) | NAD 10,000 - 100,000+ | Depends on vendor, features, and number of users/connections. |
| Ongoing Technical Support & Maintenance (annual) | NAD 5,000 - 50,000+ | Typically 10-20% of initial software cost, or a fixed retainer. |
| Cloud Hosting & Data Storage (monthly) | NAD 1,000 - 10,000+ | Dependent on data volume, required uptime, and provider. |
| Consultation & Project Management | NAD 2,000 - 15,000+ (per day/project phase) | For planning, complex configurations, and oversight. |
| Custom Development / Advanced Features | NAD 20,000 - 200,000+ | For bespoke integrations, specific workflow needs, or advanced analytics. |
Key Pricing Factors for DICOM Node Integration & Routing Services in Namibia
- Integration Complexity: The number of DICOM nodes, types of modalities, and existing IT infrastructure complexity.
- Number of DICOM Nodes: Each node requiring integration and management adds to the overall cost.
- Data Volume & Throughput: The quantity of imaging studies processed and the required transfer speeds.
- Security & Compliance: Adherence to data privacy regulations (e.g., POPIA) and international standards.
- Vendor Type: Local Namibian IT service providers versus international DICOM solution vendors.
- Implementation Fees: One-time costs for setup, configuration, network adjustments, and initial training.
- Software Licensing: Costs associated with the DICOM routing and integration software.
- Cloud Hosting & Infrastructure: If a cloud-based solution is adopted, ongoing hosting and storage fees.
- Ongoing Support & Maintenance: Annual contracts for technical assistance, updates, and system upkeep.
- Routing Rule Sophistication: Complexity of rules for directing images (e.g., by modality, department, physician).
- Advanced Features: Costs for functionalities like data anonymization, image compression, or specific protocol conversions.
- Scalability Requirements: The ability of the solution to grow with the healthcare facility's needs.
Affordable Dicom Node Integration & Routing Service Options
Integrating DICOM (Digital Imaging and Communications in Medicine) nodes and establishing efficient routing services are crucial for healthcare organizations seeking to streamline medical imaging workflows. However, the costs associated with proprietary solutions and complex implementations can be prohibitive. This document outlines affordable options for DICOM node integration and routing, focusing on value bundles and cost-saving strategies.
| Service Option | Description | Value Bundle Components | Cost-Saving Strategies | Typical Use Case |
|---|---|---|---|---|
| Open-Source DICOM Toolkits & Libraries | Leveraging free and open-source software for DICOM communication and manipulation. Requires in-house development expertise. | DICOM protocol implementation, basic routing logic, image parsing/creation. | Eliminates licensing fees. Utilizes existing IT staff. Community support is free. Scalability requires self-management. | Small to medium-sized clinics with skilled IT teams; research institutions; cost-sensitive startups. |
| Cloud-Based DICOM Routers (SaaS) | Managed services that provide DICOM routing capabilities via the cloud, often with flexible subscription models. | Secure cloud-hosted routing engine, rule-based routing configuration, audit logging, optional integration with cloud PACS. | Pay-as-you-go models reduce upfront investment. No hardware maintenance. Scalability is managed by the provider. Reduced IT overhead. | Organizations seeking rapid deployment, scalability, and reduced infrastructure management; distributed healthcare networks. |
| Hybrid DICOM Integration Platforms | Solutions that combine on-premises components with cloud services, offering flexibility and control. | On-premise DICOM listener/proxy, cloud-based routing management, API access for integration with EMR/EHR systems. | Phased implementation allows for budget management. Leverage existing infrastructure where feasible. Potential for negotiating bundled services. | Organizations with existing on-premise infrastructure looking to modernize or extend capabilities; those with specific data residency requirements. |
| Managed DICOM Services (MSSP) | Outsourced management of DICOM infrastructure, including integration, routing, and monitoring. | Full-service management of DICOM nodes, routing rules, security, and performance monitoring. Dedicated support. | Predictable monthly costs. Frees up internal IT resources. Access to specialized expertise. Avoids costs of hiring and training specialized staff. | Larger healthcare systems, organizations with limited IT resources, or those prioritizing operational efficiency over in-house management. |
| Custom Integration with Middleware | Developing custom integration layers using generic middleware that supports DICOM protocols. | APIs for data exchange, data transformation capabilities, scripting for routing logic. | Potentially lower licensing costs compared to specialized DICOM vendors. Tailored solutions to specific needs. Can integrate with existing enterprise middleware. | Organizations with complex workflows requiring specific data transformations or integrations not readily available in standard DICOM solutions. |
Key Components of DICOM Node Integration & Routing
- DICOM Node Integration: The process of connecting medical imaging devices (e.g., scanners, workstations) and PACS (Picture Archiving and Communication Systems) to a central DICOM network.
- DICOM Routing: The mechanism by which DICOM objects (images, reports) are directed to their intended destinations within the network based on predefined rules and criteria.
- PACS: A medical imaging technology that stores, retrieves, manages, and displays medical imaging studies.
- Workstation: A computer system used by clinicians to view and manipulate medical images.
- Modality: A medical imaging device, such as an MRI, CT scanner, or ultrasound machine.
Verified Providers In Namibia
In Namibia's burgeoning healthcare landscape, identifying reliable and accredited medical providers is paramount for patient safety and quality of care. Franance Health stands out as a beacon of trust, consistently demonstrating a commitment to the highest standards in healthcare delivery. Their rigorous credentialing process ensures that all affiliated practitioners and facilities meet stringent criteria, offering patients peace of mind and assurance of superior medical services. This commitment to verification is not merely a bureaucratic formality; it's a fundamental pillar of their patient-centric approach, guaranteeing that every individual receives care from qualified and ethical professionals.
| Franance Health Credentialing Aspect | Benefit to Patients | Example of Verification |
|---|---|---|
| Medical Licensure and Board Certification | Confirms fundamental qualifications and specialization. | Verification of a physician's active and valid medical license from the Health Professions Council of Namibia and relevant specialist board certifications. |
| Professional Experience and Training | Ensures practical application of knowledge and proven competence. | Review of medical school transcripts, residency completion certificates, and documented years of clinical practice in relevant fields. |
| Commitment to Continuing Medical Education (CME) | Guarantees providers remain current with medical innovations. | Confirmation of participation in accredited CME programs and workshops relevant to their practice area. |
| Adherence to Ethical Standards and Professional Conduct | Builds trust and ensures patient rights are protected. | Background checks and review of any disciplinary actions or malpractice claims, along with a commitment to a code of ethics. |
| Facility Accreditation and Compliance (for clinics/hospitals) | Ensures a safe, well-equipped, and properly managed healthcare environment. | Verification of adherence to national health regulations, infection control protocols, and availability of necessary medical equipment. |
Why Franance Health Credentials Matter:
- Rigorous Vetting Process: Franance Health employs a multi-faceted evaluation system that goes beyond basic licensing, assessing practical experience, specialization, and adherence to ethical guidelines.
- Quality Assurance: Their credentialing ensures providers are up-to-date with the latest medical advancements, technologies, and best practices, leading to more effective treatments.
- Patient Safety: Verified providers have demonstrated a commitment to patient well-being, minimizing risks and prioritizing safe medical interventions.
- Access to Specialists: Franance Health's network includes a wide array of accredited specialists, ensuring patients can find the right expert for their specific medical needs.
- Transparency and Accountability: The credentialing process fosters a culture of transparency, making it easier for patients to make informed decisions about their healthcare providers.
Scope Of Work For Dicom Node Integration & Routing Service
This document outlines the Scope of Work (SOW) for the integration and implementation of a DICOM Node and Routing Service. The primary objective is to establish a robust and scalable DICOM infrastructure capable of receiving, processing, storing, and routing medical imaging data (DICOM objects) between various healthcare systems and modalities. This includes setting up a central DICOM node, configuring routing rules, and ensuring seamless interoperability with existing PACS, RIS, and other DICOM-compliant devices.
| Phase | Description | Key Activities | Deliverables | Timeline (Estimated) |
|---|---|---|---|---|
| Phase 1: Planning & Design | Define system architecture, network requirements, and data flow. | Requirements gathering, architecture design, security planning, vendor selection (if applicable). | System Architecture Document, Network Diagram, Security Plan. | 2-4 Weeks |
| Phase 2: Installation & Configuration | Install and configure the DICOM Node software and related components. | Software installation, server setup, database configuration, network connectivity testing. | Installed DICOM Node software, Configured Server Environment. | 3-5 Weeks |
| Phase 3: Integration & Routing Implementation | Integrate the DICOM Node with existing systems and configure routing rules. | DICOM association setup, AE Title configuration, modality/PACS integration, routing rule definition and testing, HL7 integration (if applicable). | Configured DICOM associations, Defined and tested routing rules, Integrated with specified systems. | 6-10 Weeks |
| Phase 4: Testing & Validation | Thorough testing of all functionalities to ensure data integrity and performance. | Unit testing, integration testing, user acceptance testing (UAT), performance testing, security vulnerability assessment. | Test Cases and Results, UAT Sign-off Report, Performance Metrics. | 3-4 Weeks |
| Phase 5: Deployment & Go-Live | Deploy the solution into the production environment and provide post-go-live support. | Production deployment, user training, go-live support, handover to operations. | Live DICOM Node and Routing Service, Trained Users, Operations Manual. | 1-2 Weeks |
| Phase 6: Post-Implementation Support & Optimization | Ongoing support, monitoring, and potential optimizations. | System monitoring, troubleshooting, performance tuning, minor enhancements. | System Performance Reports, Resolved Issues Log. | Ongoing |
Key Objectives
- Establish a fully functional DICOM Node.
- Implement intelligent DICOM routing rules based on predefined criteria.
- Ensure secure and reliable transmission of DICOM data.
- Integrate with existing healthcare IT infrastructure.
- Provide comprehensive documentation and training.
Service Level Agreement For Dicom Node Integration & Routing Service
This Service Level Agreement (SLA) outlines the performance guarantees and support commitments for the DICOM Node Integration & Routing Service (hereinafter referred to as 'the Service'). The Service is designed to facilitate the secure and reliable transmission of DICOM (Digital Imaging and Communications in Medicine) data between various imaging modalities, PACS (Picture Archiving and Communication Systems), and other DICOM-compliant devices within your healthcare network.
| Metric | Target | Measurement Method | Remediation |
|---|---|---|---|
| Service Uptime | 99.9% monthly | Measured by internal monitoring tools tracking the availability of the core routing engine and critical service processes. Uptime is calculated as (Total Minutes in Month - Downtime Minutes) / Total Minutes in Month * 100%. Scheduled maintenance is excluded. | For each full 0.1% decrease in monthly uptime below 99.9%, a service credit equivalent to 5% of the monthly recurring fee for the Service will be applied to the next invoice. Maximum credit is 20%. |
| DICOM Routing Success Rate | 99.95% | Measured by the successful transmission of DICOM messages (e.g., C-STORE, C-FIND, C-MOVE requests) from source node to destination node, confirmed by acknowledgement messages. Failed transmissions due to network issues outside of the Service's control are excluded. | For each 0.05% decrease in monthly routing success rate below 99.95%, a service credit equivalent to 3% of the monthly recurring fee for the Service will be applied to the next invoice. Maximum credit is 15%. |
| Response Time (Internal Processing) | < 500 milliseconds (average) | Measured from the time a DICOM message is received by the Service to the time it is processed and queued for forwarding. Measured across a statistically significant sample of messages. | No direct remediation for response time unless it directly contributes to a significant routing delay and impacts the Routing Success Rate. |
| Response Time (External Forwarding) | Dependent on network latency between source and destination nodes. Service aims to forward messages within 1 second of internal processing completion. | Measured from the time the Service initiates the transmission to the destination node to the time a successful acknowledgement is received or a transmission error is logged. | No direct remediation for external forwarding time. Issues impacting this metric will be investigated as part of a Routing Success Rate failure. |
| Critical Incident Response Time | 4 business hours | Time from initiation of a support ticket by the customer for a critical incident (as defined below) until a qualified support engineer begins active investigation. | For each critical incident where response time exceeds 4 business hours, a service credit equivalent to 10% of the monthly recurring fee for the Service will be applied to the next invoice. Maximum credit is 30%. |
| Incident Resolution Target | Resolution within 24 business hours for critical incidents, 72 business hours for major incidents. | Time from initiation of a support ticket until a confirmed resolution or a viable workaround is provided. 'Resolution' means restoring service to a functional state. | Service credits as per Critical Incident Response Time will apply if resolution targets are missed. Further remediation will be assessed on a case-by-case basis. |
Key Service Components
- DICOM Node Registration and Configuration Management
- DICOM Network Routing and Forwarding
- DICOM Message Validation and Error Handling
- Secure Communication Protocols (e.g., TLS/SSL)
- Audit Logging and Reporting
- Monitoring and Alerting
Frequently Asked Questions
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