
Hospital Asset Inventory & Tagging Service (Barcode/RFID) in Namibia
Engineering Excellence & Technical Support
Hospital Asset Inventory & Tagging Service (Barcode/RFID) High-standard technical execution following OEM protocols and local regulatory frameworks.
Real-time Hospital Asset Visibility
Implement robust barcode and RFID tagging for immediate, accurate tracking of all medical equipment and supplies across Namibian hospitals. Gain instant insights into asset location, status, and utilization, minimizing loss and unauthorized movement.
Optimized Resource Allocation & Cost Reduction
Leverage our advanced inventory system to identify underutilized assets, streamline procurement, and reduce equipment obsolescence. Enhance operational efficiency and achieve significant cost savings for healthcare facilities in Namibia.
Enhanced Patient Safety & Regulatory Compliance
Ensure critical medical equipment is always accounted for and properly maintained through our automated tagging and tracking service. Meet regulatory requirements and uphold the highest standards of patient care and safety in Namibian healthcare settings.
What Is Hospital Asset Inventory & Tagging Service (Barcode/rfid) In Namibia?
Hospital Asset Inventory & Tagging Service (Barcode/RFID) in Namibia is a specialized offering designed to meticulously track, manage, and account for all physical assets within healthcare facilities across Namibia. This service leverages either barcode or Radio-Frequency Identification (RFID) technology to assign unique identifiers to each asset. The core objective is to establish a comprehensive digital ledger of an institution's movable property, encompassing medical equipment, furniture, IT infrastructure, and other valuable items. This process involves the physical tagging of assets with durable labels or RFID tags, followed by the systematic collection of asset data (e.g., serial number, manufacturer, model, purchase date, location, status) and its integration into a centralized inventory management system. The service facilitates real-time visibility, audit trails, and efficient lifecycle management of hospital assets, thereby enhancing operational efficiency, financial accountability, and regulatory compliance within the Namibian healthcare sector.
| Stakeholder Group | Need for Service | Typical Use Cases | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Public Hospitals (Ministry of Health and Social Services) | Mandatory asset accountability, budget allocation, resource optimization, national health infrastructure planning, fraud prevention. | Tracking of all medical equipment across multiple facilities, compliance with public financial management regulations, identification of underutilized or redundant assets, strategic procurement planning. | Private Hospitals & Clinics | Profitability enhancement, operational efficiency, insurance claims processing, regulatory compliance (e.g., licensing requirements), depreciation management. | Accurate billing for equipment usage, timely maintenance scheduling to minimize downtime, faster insurance claim settlements through precise asset records, ensuring compliance with healthcare quality standards. | Diagnostic Laboratories & Imaging Centers | Equipment calibration tracking, service history management, optimal utilization of high-value diagnostic tools, compliance with diagnostic standards. | Monitoring the operational status and calibration of sophisticated imaging machines (MRI, CT scanners), tracking the lifecycle of laboratory analysers, ensuring all diagnostic equipment is regularly serviced and validated. | Medical Research Institutions | Inventory of specialized research equipment, tracking of grant-funded assets, compliance with research funding agency requirements, preventing loss or damage to sensitive research apparatus. | Cataloging of microscopes, centrifuges, and other research-specific instruments, tracking asset movement within research departments, providing proof of asset existence for grant audits, securing valuable research infrastructure. | Healthcare NGOs & International Aid Organizations | Management of donated assets, tracking assets deployed in remote areas, demonstrating accountability to donors, ensuring equitable distribution of resources. | Inventory of medical supplies and equipment distributed to rural clinics, tracking the location and condition of assets in project sites, generating impact reports for donors, facilitating asset redeployment for new initiatives. |
Key Components of the Service:
- Asset Identification: Application of durable barcode labels or RFID tags to each identifiable asset.
- Data Capture & Validation: Systematic collection of asset attributes (make, model, serial number, condition, etc.) using handheld scanners or RFID readers.
- System Integration: Uploading captured data into a dedicated inventory management software platform.
- Asset Lifecycle Tracking: Monitoring assets from acquisition to disposal, including maintenance, repair, and relocation history.
- Reporting & Analytics: Generation of comprehensive reports on asset value, depreciation, utilization, and audit readiness.
- Auditing Support: Facilitating physical and financial audits by providing accurate and verifiable asset data.
- Mobile Device Management: Deployment and management of scanning devices for field operations.
- Training & Support: Providing training to hospital staff on system usage and ongoing technical assistance.
Who Needs Hospital Asset Inventory & Tagging Service (Barcode/rfid) In Namibia?
In Namibia, the effective management of hospital assets is crucial for ensuring operational efficiency, patient safety, and financial accountability. A comprehensive hospital asset inventory and tagging service, utilizing barcode and RFID technologies, offers a robust solution for tracking medical equipment, furniture, and other vital resources. This service benefits a wide range of healthcare facilities and the departments within them, from large public hospitals to smaller private clinics, and even specialized medical centers.
| Target Customer Type | Key Departments Benefiting | Why Asset Inventory & Tagging is Crucial |
|---|---|---|
| Public Hospitals | Procurement, Biomedical Engineering, Radiology, Operating Theatres, Pharmacy, Administration, IT, Ward Management | Ensuring compliance with government regulations, optimizing budget allocation, preventing loss or theft, streamlining maintenance schedules, improving patient care through readily available equipment. |
| Private Hospitals & Clinics | Administration, Finance, Clinical Departments (e.g., Surgery, Internal Medicine, Pediatrics), Estates Management | Maximizing return on investment for expensive medical equipment, accurate billing and insurance claims, enhancing operational efficiency, maintaining high standards of patient care, competitive advantage through superior asset management. |
| Specialized Medical Centers | Department-specific (e.g., Oncology equipment management, Surgical instrument tracking) | Precise tracking of highly specialized and often costly equipment, ensuring availability for critical procedures, compliance with specific regulatory requirements for sensitive equipment. |
| Diagnostic Laboratories | Lab Management, Equipment Maintenance, Quality Control | Tracking of sensitive diagnostic equipment, managing calibration schedules, ensuring the availability of consumables tied to specific assets, maintaining data integrity. |
| Rural Health Posts & Clinics | Nurse-in-Charge, Community Health Workers, Administrative Staff | Accurate inventory of limited resources, preventing loss or misplacement in remote areas, ensuring essential equipment is functional for basic healthcare delivery, facilitating requests for replenishment or repair. |
Target Customers in Namibia:
- Public Hospitals (Ministry of Health and Social Services facilities)
- Private Hospitals and Clinics
- Specialized Medical Centers (e.g., cancer treatment centers, maternity hospitals)
- Diagnostic Laboratories
- Rehabilitation Centers
- Rural Health Posts and Clinics
- Medical Training Institutions with practical facilities
Hospital Asset Inventory & Tagging Service (Barcode/rfid) Process In Namibia
This document outlines the typical workflow for a Hospital Asset Inventory & Tagging Service (Barcode/RFID) in Namibia, from initial inquiry to the final execution and reporting. The process is designed to ensure accuracy, efficiency, and comprehensive coverage of all hospital assets.
| Stage | Description | Key Activities | Deliverables/Outcomes | Responsible Parties | Typical Timeline (Namibia) |
|---|---|---|---|---|---|
| Inquiry & Initial Consultation | The hospital expresses interest in asset inventory and tagging services. | Receive inquiry, schedule initial meeting, understand hospital's needs and objectives, discuss service options (barcode vs. RFID). | Understanding of hospital requirements, preliminary scope of work. | Hospital Management, Procurement Department, Service Provider Sales/Consultant | 1-3 Business Days |
| Site Assessment & Planning | Detailed evaluation of the hospital's environment and asset types. | On-site visit to survey asset locations, types, quantities, assess infrastructure (e.g., WiFi for RFID), identify potential challenges, define tagging strategy and methodology. | Detailed site survey report, asset categorization, defined tagging plan (locations, method). | Service Provider Project Manager, Technical Team, Hospital Department Heads | 3-7 Business Days |
| Quotation & Proposal | Formal documentation of the service offering and costs. | Develop a detailed proposal outlining scope, methodology, timeline, technology (barcode/RFID), pricing, and terms and conditions. Present proposal to the hospital. | Comprehensive service proposal, detailed quotation. | Service Provider Sales/Proposal Team, Hospital Procurement & Finance | 5-10 Business Days |
| Contract & Agreement | Formalizing the service engagement. | Negotiation of terms, signing of contract/service level agreement (SLA). | Signed contract/SLA, confirmed project start date. | Hospital Legal & Procurement, Service Provider Management | 7-14 Business Days |
| Pre-Deployment Preparation | Setting up resources and logistics before on-site work begins. | Procurement of tags (barcode labels or RFID tags), scanners/readers, software setup, deployment of project team, scheduling with hospital departments, pre-tagging training for hospital staff (if applicable). | All necessary hardware and software ready, trained project team, confirmed on-site schedule. | Service Provider Project Manager, Operations Team, Hospital Facilities/IT | 5-15 Business Days (depending on tag procurement) |
| On-Site Inventory & Tagging Execution | The core service delivery phase. | Systematic scanning/reading of assets, applying tags to each identified asset, data capture (asset details, location, condition), reconciling existing data with physical counts. | Physical inventory completed, assets tagged, raw data captured. | Service Provider Technical Team, with support from Hospital Staff | Variable (depends on hospital size, asset quantity, and complexity - e.g., 1-4 weeks) |
| Data Verification & Quality Assurance | Ensuring the accuracy and completeness of the captured data. | Review of captured data against original asset lists, spot checks on tagged assets, resolving discrepancies, data cleansing. | Verified and accurate asset database. | Service Provider Data Analysts, Project Manager, Hospital Representatives | 3-7 Business Days |
| Reporting & Handover | Presenting the findings and the new asset register. | Generation of comprehensive reports (e.g., asset register, depreciation reports, asset utilization reports, missing asset reports), presentation of findings to hospital management, handover of digital asset register. | Final inventory reports, digital asset register, training on asset management system. | Service Provider Project Manager, Reporting Team, Hospital Management | 5-10 Business Days |
| Post-Execution Support | Ongoing assistance and maintenance. | Providing ongoing support for the asset management system, troubleshooting, answering queries, offering further asset management consultation or future inventory services. | Satisfied client, ongoing asset management efficiency. | Service Provider Support Team, Account Manager, Hospital IT & Administration | Ongoing |
Service Workflow Stages
- Inquiry & Initial Consultation
- Site Assessment & Planning
- Quotation & Proposal
- Contract & Agreement
- Pre-Deployment Preparation
- On-Site Inventory & Tagging Execution
- Data Verification & Quality Assurance
- Reporting & Handover
- Post-Execution Support
Hospital Asset Inventory & Tagging Service (Barcode/rfid) Cost In Namibia
This document outlines the typical cost factors and estimated price ranges for Hospital Asset Inventory & Tagging Services utilizing barcode and RFID technologies in Namibia. Accurate asset management is crucial for hospitals to optimize resource allocation, track maintenance, prevent loss, and ensure regulatory compliance. The cost of these services is influenced by several key factors.
| Service Component | Estimated Price Range (NAD) | Notes |
|---|---|---|
| Barcode Tagging (Per Asset) | NAD 5 - NAD 25 | Includes basic barcode label and application. Excludes software and initial inventory. |
| RFID Tagging (Per Asset) | NAD 30 - NAD 150 | Includes RFID tag and application. Varies significantly based on tag type (e.g., passive vs. active, material, read range). |
| Initial Asset Inventory & Data Capture (Per Asset) | NAD 10 - NAD 40 | For manual identification, scanning, and data entry of existing assets. |
| Asset Tracking Software License (Annual) | NAD 5,000 - NAD 50,000+ | Dependent on features, user count, and modules. Some vendors offer tiered pricing. |
| RFID Reader Hardware (One-time purchase) | NAD 15,000 - NAD 100,000+ | Includes handheld readers, fixed readers, and potentially portal solutions. Cost varies by technology and number of units. |
| Full Service Project (Initial Inventory, Tagging, & Software Setup) | NAD 50,000 - NAD 500,000+ | Highly variable based on the number of assets, complexity, and scope of services. This is a comprehensive, one-time implementation cost. |
| Ongoing Maintenance & Support Contract (Annual) | 10-20% of initial project cost (or annual software fees) | Covers software updates, technical support, and potentially periodic audit services. |
Key Pricing Factors for Hospital Asset Inventory & Tagging Services in Namibia
- Number of Assets: The most significant driver of cost is the total quantity of assets to be inventoried and tagged. Larger inventories naturally incur higher expenses.
- Type of Assets: The complexity and nature of the assets can affect tagging methods and time. For example, large, immovable equipment might require different approaches than smaller, portable items. Some materials may also pose challenges for RFID tag adhesion or readability.
- Technology Choice (Barcode vs. RFID): RFID generally has a higher upfront cost due to the tags and reader infrastructure but offers significant long-term efficiencies in scan speed and automation. Barcodes are typically cheaper per tag but require line-of-sight scanning.
- Tagging Method and Material: The type of tags used (e.g., adhesive labels, durable metal-mount tags, specialized medical-grade RFID tags) and their installation method will influence the price. Some tags require specialized application tools or expertise.
- Software and System Integration: The cost often includes the asset tracking software platform. Integration with existing hospital management systems (e.g., EMR, ERP) can add to the complexity and cost.
- Scope of Service: This can range from a one-time initial inventory and tagging to ongoing service contracts that include regular audits, data updates, and software support.
- Data Capture and Validation: The thoroughness of data captured for each asset (e.g., serial number, model, purchase date, warranty information, location) will impact the time and effort required.
- Site Access and Logistics: The geographical spread of hospital facilities, ease of access to different departments, and the need for off-hours work can affect labor costs.
- Vendor Experience and Reputation: Established vendors with proven track records in healthcare asset management may command higher prices, reflecting their expertise and reliability.
- On-site vs. Off-site Tagging: While most inventory and tagging will be on-site, any off-site processing or preparation could influence costs.
- Training: If the service includes training hospital staff on using the asset management system, this will be an additional cost component.
Affordable Hospital Asset Inventory & Tagging Service (Barcode/rfid) Options
Our Affordable Hospital Asset Inventory & Tagging Service offers a comprehensive solution to streamline your hospital's asset management. Utilizing both Barcode and RFID technologies, we provide efficient, accurate, and cost-effective ways to track and manage your valuable medical equipment and supplies. Our service ensures improved operational efficiency, reduced loss and theft, enhanced compliance with regulatory requirements, and optimized utilization of your assets.
| Value Bundle Name | Technology Used | Key Features | Typical Hospital Size | Estimated Cost Range (per asset/year) | Cost-Saving Strategies | |
|---|---|---|---|---|---|---|
| Basic Track & Trace | Barcode | Initial asset data capture, manual scanning at key points, basic reporting. | Small to medium-sized clinics, specialized departments. | $0.50 - $1.50 | Lower initial investment, reduced manual counting errors, improved audit readiness. | Leveraging existing staff for scanning, bundling services with other operational needs. |
| Efficiency Plus | Barcode (with handheld scanners) / Basic RFID | Faster scanning, simplified check-in/check-out, location tracking for mobile assets, automated reporting. | Medium-sized hospitals, departmental inventory management. | $1.00 - $3.00 | Reduced labor costs for inventory management, quicker retrieval of assets, improved equipment utilization. | Phased RFID implementation, bulk purchasing of tags, integrated reporting with existing systems. |
| Advanced Asset Management | RFID (with readers & antennas) | Real-time location services (RTLS), automated inventory counts, movement alerts, integration with EMR/ERP, predictive maintenance triggers. | Large hospitals, multi-site healthcare systems, high-value equipment tracking. | $2.50 - $6.00+ | Significant reduction in lost/stolen assets, optimized maintenance schedules, maximized asset lifespan, enhanced patient safety through equipment availability. | Strategic placement of RFID readers, cloud-based software for scalability, long-term service agreements, data analytics for continuous improvement. |
Service Features & Benefits
- Accurate Asset Tracking: Real-time visibility into the location and status of all your hospital assets.
- Reduced Loss & Theft: Proactive monitoring and alerts to prevent unauthorized movement or disappearance of equipment.
- Improved Compliance: Facilitates audits and regulatory reporting with readily available, accurate asset data.
- Optimized Utilization: Identifies underutilized assets, enabling better allocation and potential cost savings.
- Streamlined Operations: Automates inventory processes, freeing up staff time for critical patient care.
- Barcode Tagging: Cost-effective solution for basic asset identification and tracking.
- RFID Tagging: Advanced solution offering faster scanning, real-time location services (RTLS), and enhanced automation.
- Customizable Solutions: Tailored to meet the unique needs and budget of your hospital.
Verified Providers In Namibia
In the realm of healthcare, identifying verified providers is paramount for ensuring quality and trustworthy medical services. In Namibia, Franance Health stands out as a beacon of excellence. This document outlines the credentials that make Franance Health the superior choice for your healthcare needs, highlighting their commitment to patient well-being and professional standards.
| Credential Area | Franance Health's Commitment | Why it Matters for Patients |
|---|---|---|
| Professional Licensing & Certification | All medical practitioners hold valid licenses and certifications from relevant Namibian medical boards. | Guarantees that practitioners meet minimum competency and ethical standards, ensuring safe medical practice. |
| Specialist Qualifications | Doctors and specialists possess advanced degrees and fellowships in their respective fields. | Ensures access to expert care for complex medical conditions and personalized treatment plans. |
| Quality Assurance Programs | Implements rigorous internal quality control measures and participates in external audits. | Demonstrates a proactive approach to maintaining high standards of care and identifying areas for improvement. |
| Patient Feedback Mechanisms | Actively solicits and acts upon patient feedback through surveys and direct communication. | Shows a dedication to patient satisfaction and continuous enhancement of the patient experience. |
| Compliance with Healthcare Regulations | Strictly adheres to all Namibian healthcare laws and regulations. | Provides assurance that Franance Health operates legally and ethically, protecting patient rights. |
Key Credentials of Franance Health
- Accreditation by recognized national and international health bodies.
- Highly qualified and experienced medical professionals with specialized training.
- Adherence to stringent patient safety protocols and best practices.
- Robust data protection and privacy measures for all patient information.
- Commitment to continuous professional development and staying abreast of medical advancements.
- Positive patient testimonials and a proven track record of successful outcomes.
- Investment in state-of-the-art medical technology and equipment.
Scope Of Work For Hospital Asset Inventory & Tagging Service (Barcode/rfid)
This Scope of Work (SOW) outlines the requirements for a comprehensive Hospital Asset Inventory & Tagging Service, utilizing both Barcode and RFID technologies. The service aims to establish an accurate, centralized, and real-time inventory of all hospital assets, enhancing operational efficiency, financial management, and regulatory compliance. This SOW details the technical deliverables and standard specifications required for successful project execution.
| Category | Technical Deliverable | Description | Standard Specifications/Requirements | ||||
|---|---|---|---|---|---|---|---|
| Inventory & Data Collection | Initial Asset Survey Report | A detailed report of all identified and cataloged assets prior to tagging. | Includes asset type, department, location, manufacturer, model, serial number, purchase date, cost, and any existing identification. | Data collection method to be agreed upon (e.g., handheld scanners, manual input, existing databases). | |||
| Inventory & Data Collection | Asset Data Management System (ADMS) | A centralized database for storing and managing all asset information. | Must be secure, scalable, and accessible to authorized personnel. | Should support data import/export functionality. | API integration capabilities for future system integration (e.g., EMR, CMMS) are desirable. | ||
| Tagging Technology (Barcode) | Barcode Labels | Durable, high-resolution barcode labels for each asset. | Adhesive labels with a minimum lifespan of 5-7 years in a healthcare environment. | Resistant to cleaning agents, moisture, and moderate abrasion. | Standard barcode symbologies (e.g., Code 128, QR Code) to be utilized. | Unique, sequential asset identification numbers. | On-demand printing capabilities for future asset additions. |
| Tagging Technology (RFID) | RFID Tags | Passive UHF RFID tags for assets requiring higher-level tracking. | Durable, encapsulated tags suitable for the asset's environment (e.g., metal, plastic, high-temperature). | Minimum read range of 3 meters in an open environment. | Unique Electronic Product Code (EPC) programmed into each tag. | Ability to withstand sterilization processes if required for medical equipment. | Secure and tamper-evident attachment methods. |
| Tagging Technology | Tagging Methodology Documentation | A documented procedure for the physical application of tags to assets. | Outlines best practices for tag placement to ensure readability and durability. | Includes guidelines for different asset types and materials. | |||
| Scanning & Validation | Handheld Data Capture Devices | Barcode scanners and/or RFID readers for data capture and validation. | Robust, ergonomic devices suitable for healthcare environments. | Wireless connectivity (Wi-Fi, Bluetooth) for real-time data synchronization. | User-friendly interface with asset data display and editing capabilities. | Battery life sufficient for a full workday. | |
| Scanning & Validation | Scan/Read Rate Performance Metrics | Demonstrated ability to achieve high scan/read rates during the inventory process. | Target scan/read rate of >98% for barcodes and >95% for RFID in specified conditions. | Detailed reporting of scan/read success and failure rates. | |||
| Reporting & Deliverables | Complete Asset Inventory Report | A comprehensive report detailing all inventoried and tagged assets. | Includes asset details, tag ID (barcode/RFID), location, department, status, and any identified discrepancies. | Report format to be agreed upon (e.g., CSV, Excel, PDF). | |||
| Reporting & Deliverables | Tag Reconciliation Report | A report detailing the number of assets tagged versus the number of assets initially identified. | Highlights any missing assets or assets found without tags. | Provides a basis for further investigation and resolution. | |||
| Reporting & Deliverables | Data Validation & Quality Assurance Plan | A plan outlining the methodology for ensuring data accuracy and completeness. | Includes procedures for double-checking scanned data against physical assets and the ADMS. | Error correction protocols and sign-off procedures. | |||
| Reporting & Deliverables | User Training Program | Training for hospital staff on how to use the ADMS and handheld devices for ongoing asset management. | Covers data entry, search, reporting, and basic troubleshooting. | Training materials to be provided (e.g., manuals, video tutorials). | |||
| Reporting & Deliverables | Project Closeout Report | A final report summarizing the project's execution, achievements, challenges, and lessons learned. | Confirms successful completion of all SOW requirements. | Includes final inventory statistics and recommendations for future asset management. | |||
| Project Management | Project Plan | A detailed project plan outlining timelines, resources, milestones, and responsibilities. | Includes a communication plan and risk management strategy. | ||||
| Project Management | Regular Progress Reports | Weekly or bi-weekly reports on project status, achievements, upcoming activities, and any identified issues or risks. | Presented to designated hospital stakeholders. |
Project Objectives
- To conduct a thorough physical inventory of all designated hospital assets.
- To accurately capture key asset data for each item.
- To apply durable and appropriate identification tags (Barcode and/or RFID) to each asset.
- To associate tagged assets with their captured data in a central inventory database.
- To provide a verifiable and auditable asset inventory record.
- To improve asset utilization and reduce loss/theft.
- To support ongoing asset tracking and management.
- To facilitate faster and more accurate financial reporting and depreciation calculations.
- To enhance patient safety through improved equipment tracking and maintenance scheduling.
Service Level Agreement For Hospital Asset Inventory & Tagging Service (Barcode/rfid)
Uptime Guarantee
The Asset Inventory Management System is guaranteed to achieve an uptime of 99.5% per calendar month, excluding Scheduled Downtime.
Scheduled Downtime:
- Scheduled Downtime will be limited to a maximum of 4 hours per month.
- [Your Company Name/Department Name] will provide at least 48 hours' notice to [Hospital Name] for any planned Scheduled Downtime.
- Scheduled Downtime will be performed during off-peak hours whenever possible (e.g., late nights, weekends).
Unscheduled Downtime:
- In the event of Unscheduled Downtime, [Your Company Name/Department Name] will initiate troubleshooting immediately upon notification.
- Regular status updates will be provided to [Hospital Name] stakeholders during periods of Unscheduled Downtime.
Incident Reporting
Incidents should be reported to [Your Company Name/Department Name] via the following channels:
- Email: [Your Support Email Address]
- Phone: [Your Support Phone Number]
- Ticketing System: [Link to your ticketing system, if applicable]
Escalation Procedures
[Details on your escalation matrix, including contact persons and timelines for escalation if initial response/resolution targets are not met. This can be a separate section or a subsection.]
Service Credits
[Details on any service credits or penalties applied if uptime guarantees are not met. This is optional but common in SLAs.]
Review And Modification
This SLA will be reviewed at least annually by both [Your Company Name/Department Name] and [Hospital Name] to ensure it remains relevant and effective. Modifications to this SLA must be agreed upon in writing by authorized representatives of both parties.
Agreement Signatures:
For [Your Company Name/Department Name]:
Name: _________________________
Title: _________________________
Signature: ____________________
Date: _________________________
For [Hospital Name]:
Name: _________________________
Title: _________________________
Signature: ____________________
Date: _________________________
| Incident Severity | Definition | Response Time Guarantee | Target Resolution Time (Business Hours) |
|---|---|---|---|
| Critical | Complete system outage or inability to access core asset tracking functions, impacting patient care or safety. | 15 Minutes | 4 Hours |
| High Impact | Significant degradation of system performance, affecting multiple users or critical asset tracking functions, but not a complete outage. | 1 Hour | 8 Business Hours |
| Routine | Minor issues, feature requests, or general inquiries that do not impact immediate operational capabilities. | 4 Business Hours | 3 Business Days |
Key Definitions
- Asset Inventory Management System: The software platform used for tracking, managing, and reporting on hospital assets, including but not limited to, inventory data, location, maintenance history, and depreciation.
- Critical Incident: An event that significantly disrupts or prevents the use of the Asset Inventory Management System, impacting the hospital's ability to track essential medical equipment and perform critical operations.
- High Impact Incident: An event that degrades the performance of the Asset Inventory Management System, causing significant inconvenience or minor operational disruptions, but not a complete system outage.
- Routine Incident: A non-critical issue, such as a minor bug report, a feature request, or a question regarding system functionality, that does not significantly impact operations.
- Response Time: The maximum time allowed for [Your Company Name/Department Name] to acknowledge and begin addressing a reported incident, measured from the time the incident is logged.
- Resolution Time: The maximum time allowed for [Your Company Name/Department Name] to resolve an incident, measured from the time the incident is logged. Resolution is achieved when the issue is fixed or a workaround is provided that restores acceptable functionality.
- Uptime: The percentage of time the Asset Inventory Management System is operational and accessible to [Hospital Name] users.
- Scheduled Downtime: Planned maintenance periods during which the Asset Inventory Management System may be unavailable. These periods will be communicated in advance.
- Unscheduled Downtime: Any period during which the Asset Inventory Management System is unavailable outside of Scheduled Downtime.
Frequently Asked Questions

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