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Verified Service Provider in Mozambique
Clinical Software Upgrade Service (PACS/RIS/Workstations) in Mozambique
Engineering Excellence & Technical Support
Clinical Software Upgrade Service (PACS/RIS/Workstations) High-standard technical execution following OEM protocols and local regulatory frameworks.
Accelerated PACS/RIS Deployment for Enhanced Diagnostic Turnaround
Our service delivers rapid deployment of upgraded PACS and RIS systems across Mozambique, significantly reducing image retrieval times and improving radiologist workflow. This empowers healthcare facilities with faster, more efficient diagnostics and timely patient care.
Robust Data Security & Compliance for Sensitive Patient Information
We implement stringent security protocols during the upgrade process to ensure the integrity and confidentiality of sensitive patient data within your PACS/RIS infrastructure. Our solutions are designed to meet international data protection standards, offering peace of mind for healthcare providers in Mozambique.
Optimized Workstation Performance & User Experience for Radiologists
Experience seamless imaging visualization and analysis with our workstation upgrades. We enhance processing power and optimize software configurations to provide Mozambican radiologists with a highly responsive and intuitive user experience, boosting diagnostic accuracy and overall productivity.
What Is Clinical Software Upgrade Service (Pacs/ris/workstations) In Mozambique?
The Clinical Software Upgrade Service (PACS/RIS/Workstations) in Mozambique refers to the systematic process of updating, enhancing, and maintaining the software infrastructure that underpins medical imaging and radiology information systems within healthcare facilities. This encompasses Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and the associated diagnostic workstations and servers. The service aims to ensure that these critical systems remain current, secure, efficient, and compliant with evolving technological standards and regulatory requirements. It addresses obsolescence, security vulnerabilities, performance degradation, and the introduction of new functionalities that improve diagnostic accuracy, workflow efficiency, and patient care.
This service is essential for any healthcare institution in Mozambique that utilizes or plans to implement PACS, RIS, and diagnostic workstations. This includes public hospitals, private clinics, specialized diagnostic imaging centers, and potentially academic medical institutions involved in medical training and research.
The typical use cases for Clinical Software Upgrade Service include:
- Security Patching and Vulnerability Management: Applying patches to address known security exploits and prevent unauthorized access or data breaches, which is paramount for protecting sensitive patient health information (PHI).
- Performance Optimization: Upgrading to newer software versions or applying specific patches can significantly improve system responsiveness, reduce image loading times, and enhance overall operational efficiency, especially in high-volume environments.
- Feature Enhancements: Incorporating new functionalities offered by software vendors, such as advanced image analysis tools (e.g., AI-assisted detection), improved user interfaces, enhanced reporting capabilities, and better integration with other healthcare IT systems (e.g., Electronic Health Records - EHRs).
- Compatibility and Interoperability: Ensuring that the PACS, RIS, and workstation software are compatible with updated operating systems, hardware components, and other interconnected medical devices or IT infrastructure, facilitating seamless data exchange.
- Regulatory Compliance: Adapting systems to meet national and international standards for medical imaging data management, data privacy, and cybersecurity, crucial for accreditation and operational legitimacy.
- Hardware Lifecycle Management: Often, software upgrades are necessitated or coincide with hardware refreshes, requiring compatibility testing and integration of new workstation hardware with the existing PACS/RIS environment.
- Disaster Recovery and Business Continuity: Ensuring that upgraded systems are properly configured for backup and recovery procedures, minimizing downtime in the event of system failures or data loss incidents.
- End-of-Life (EOL) Management: Proactively migrating from software versions that are nearing or have reached their end-of-life, which often signifies a lack of vendor support and an increased risk of security vulnerabilities.
| Service Component | Description | Impact on Healthcare Facility |
|---|---|---|
| PACS Software Upgrade | Updating the core software responsible for storing, retrieving, managing, and distributing medical images. This can include vendor-specific proprietary software or open-source solutions. | Improved image access speed, enhanced image manipulation tools, better integration with other imaging modalities, and increased storage efficiency. |
| RIS Software Upgrade | Enhancing the software that manages patient scheduling, registration, billing, reporting, and workflow within the radiology department. This includes updates to the database, user interfaces, and reporting modules. | Streamlined patient flow, reduced administrative overhead, improved report turnaround times, and enhanced billing accuracy. |
| Workstation Software and Hardware Optimization | Upgrading diagnostic workstation operating systems, graphics drivers, specialized viewing software, and potentially the hardware itself (e.g., GPUs, monitors) to ensure optimal performance for image interpretation. | Faster image rendering, reduced diagnostic errors due to display quality, improved radiologist productivity, and support for advanced visualization techniques. |
| Interoperability and Integration | Ensuring seamless data exchange between PACS, RIS, workstations, EHR systems, and other medical devices, often involving HL7, DICOM, or FHIR standards. | Unified patient data, reduced data entry errors, and a more holistic view of patient health information. |
| Security Hardening | Implementing security patches, access control mechanisms, encryption, and intrusion detection/prevention systems to protect patient data from cyber threats. | Mitigation of data breaches, compliance with privacy regulations, and maintenance of patient trust. |
| Backup and Disaster Recovery Configuration | Verifying and updating backup procedures and disaster recovery plans to ensure business continuity in the event of system failures or catastrophic events. | Minimized downtime, rapid restoration of critical services, and protection against data loss. |
Key Components of Clinical Software Upgrade Service (PACS/RIS/Workstations)
- Software Version Updates and Patches
- Operating System Compatibility Testing
- Hardware Driver Updates and Integration
- Database Management System (DBMS) Updates (if applicable)
- Security Auditing and Remediation
- Performance Benchmarking and Optimization
- User Acceptance Testing (UAT)
- Rollback Planning and Implementation
- Data Migration (where applicable)
- Vendor Support Coordination
- Documentation and Training
Who Needs Clinical Software Upgrade Service (Pacs/ris/workstations) In Mozambique?
This service addresses the critical need for modernizing and maintaining Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated workstations for healthcare facilities in Mozambique. Outdated or poorly maintained systems lead to inefficiencies, diagnostic delays, and potential patient care compromise. A comprehensive upgrade service ensures improved imaging workflow, enhanced diagnostic accuracy, better data management, and compliance with evolving healthcare standards.
| Customer Type | Key Departments Benefiting | Specific Needs Addressed |
|---|---|---|
| Public Hospitals | Radiology Department, Cardiology, Oncology, Neurology, Emergency Department, Orthopedics | Improve image acquisition speed, reduce downtime, enhance remote access for specialists, upgrade aging hardware, integrate new imaging modalities. |
| Private Hospitals | Radiology Department, Cardiology, Oncology, Neurology, Emergency Department, Orthopedics, Gynecology | Enhance competitive edge with advanced diagnostic tools, improve patient throughput, ensure data security and privacy, implement advanced reporting and AI integration. |
| Diagnostic Imaging Centers | Radiology Department, Ultrasound, Mammography, CT, MRI | Increase workflow efficiency, reduce report turnaround times, expand service offerings, ensure system scalability, provide reliable uptime for high patient volume. |
| Specialized Clinics (e.g., Cardiology, Neurology) | Cardiology (echocardiography, cardiac MRI/CT), Neurology (MRI/CT) | Improve image analysis for complex cases, facilitate specialized reporting, integrate with other clinical data systems, ensure high-resolution imaging capabilities. |
| Government Health Ministries | National Health Information Systems Unit, Radiology Directorates | Standardize imaging infrastructure across public facilities, implement national PACS/RIS solutions, facilitate data sharing for public health monitoring, provide training and support. |
| NGOs in Healthcare | Radiology Units, Mobile Health Clinics, Remote Health Posts | Provide essential imaging services in underserved areas, deploy cost-effective and robust solutions, ensure maintainability in challenging environments, facilitate training for local staff. |
Target Customers & Departments
- Hospitals (Public and Private)
- Diagnostic Imaging Centers
- Specialized Clinics
- Government Health Ministries (for national system upgrades or support)
- Non-Governmental Organizations (NGOs) involved in healthcare provision
Clinical Software Upgrade Service (Pacs/ris/workstations) Process In Mozambique
This document outlines the typical workflow for a Clinical Software Upgrade Service (PACS/RIS/Workstations) in Mozambique, from initial inquiry to final execution and post-upgrade support. The process is designed to ensure minimal disruption to clinical operations while maximizing the benefits of the new software.
| Phase | Stage | Description | Key Activities | Deliverables/Outcomes | Responsible Parties |
|---|---|---|---|---|---|
| 1: Inquiry and Assessment | Initial Contact & Needs Analysis | The healthcare facility expresses interest in upgrading their PACS/RIS or workstation software. The service provider gathers information about the current system, its limitations, and the desired outcomes of the upgrade. | Understanding of client needs, preliminary feasibility, and scope definition. | Client (IT Department, Radiology/Clinical Management), Service Provider (Sales/Technical Team) | |
| 1: Inquiry and Assessment | Proposal Development & Budgeting | Based on the assessment, the service provider develops a detailed proposal outlining the recommended upgrade solution, including software, hardware (if needed), implementation plan, timeline, and costs. | Formal proposal with scope, timeline, and cost breakdown. | Service Provider (Technical Team, Sales), Client (Procurement, Management) | |
| 2: Planning and Preparation | Contract Negotiation & Agreement | Once the proposal is accepted, contract terms are negotiated and finalized, formalizing the agreement between the client and the service provider. | Signed contract, confirmed scope, and commencement of project. | Client (Legal, Management), Service Provider (Management, Legal) | |
| 2: Planning and Preparation | Detailed Project Planning | A granular project plan is developed, detailing specific tasks, resources, timelines, responsibilities, and risk mitigation strategies for the upgrade. | Detailed project plan, communication matrix, risk assessment, rollback strategy. | Service Provider (Project Manager, Technical Leads), Client (Key Users, IT) | |
| 2: Planning and Preparation | System Preparation & Pre-Upgrade Configuration | The existing environment is prepared for the upgrade, and any necessary pre-configurations are completed. | Validated backups, prepared infrastructure, documented pre-upgrade state. | Service Provider (Technical Team), Client (IT Department) | |
| 3: Execution | Software Installation & Configuration | The new PACS/RIS/workstation software is installed and configured according to the project plan and client requirements. | Installed and configured software, integrated systems. | Service Provider (Technical Team), Client (IT Department) | |
| 3: Execution | Data Migration & Validation | Existing patient data, images, and records are migrated to the new system and thoroughly validated. | Successfully migrated and validated data. | Service Provider (Technical Team, Data Specialists), Client (Key Users, Data Stewards) | |
| 3: Execution | Testing (UAT) & Quality Assurance | The upgraded system undergoes rigorous testing, including User Acceptance Testing (UAT), to ensure it meets all functional and performance requirements. | Documented test results, resolved issues, UAT sign-off. | Service Provider (QA Team, Technical Team), Client (Key Users, End-Users) | |
| 3: Execution | Go-Live & Deployment | The upgraded system is officially launched and made available for operational use. | Live operational system. | Service Provider (Project Manager, Technical Team), Client (IT Department, Clinical Staff) | |
| 4: Post-Upgrade and Support | User Training | End-users are trained on the new software functionalities and workflows. | Trained end-users, user guides. | Service Provider (Training Specialists), Client (End-Users) | |
| 4: Post-Upgrade and Support | Post-Upgrade Support & Monitoring | The service provider offers ongoing support to address any issues and ensures the system is performing optimally. | Resolved issues, optimized performance, ongoing system stability. | Service Provider (Support Team), Client (IT Department, End-Users) | |
| 4: Post-Upgrade and Support | Project Closure & Review | The project is formally closed, and a review is conducted to evaluate its success and gather lessons learned. | Completed project documentation, satisfied client, documented lessons learned. | Service Provider (Project Manager), Client (Management, Project Stakeholders) |
Clinical Software Upgrade Service Workflow in Mozambique (PACS/RIS/Workstations)
- Phase 1: Inquiry and Assessment
- Phase 2: Planning and Preparation
- Phase 3: Execution
- Phase 4: Post-Upgrade and Support
Clinical Software Upgrade Service (Pacs/ris/workstations) Cost In Mozambique
The cost of a Clinical Software Upgrade Service for PACS (Picture Archiving and Communication System), RIS (Radiology Information System), and Workstations in Mozambique is highly variable and depends on several factors. These factors influence the overall price, and it's crucial for healthcare facilities to understand them when budgeting for such an upgrade. The primary drivers include the complexity of the existing infrastructure, the specific software being upgraded, the number of workstations and servers involved, the vendor chosen, and the level of support and customization required. Local currency (Mozambican Metical - MZN) pricing is influenced by global software licensing costs, installation and configuration effort, training needs, and ongoing maintenance agreements.
| Service Component | Estimated Range (MZN) | Notes |
|---|---|---|
| Core PACS/RIS Software License Upgrade | 500,000 - 5,000,000+ | Highly dependent on vendor, version, and number of users/modules. |
| Workstation Software Licenses (per seat) | 50,000 - 300,000+ | Includes viewer software, potentially specialized tools. Varies by feature set. |
| Implementation & Configuration Services | 200,000 - 2,000,000+ | Covers installation, setup, basic customization. Varies by project complexity. |
| Data Migration Services | 100,000 - 1,500,000+ | Dependent on data volume, format, and complexity of migration. |
| Training Services (per day/group) | 20,000 - 100,000+ | For IT staff, radiologists, and technicians. Duration and group size impact cost. |
| Ongoing Annual Maintenance & Support | 10-20% of initial software license cost (annual) | Covers software updates, patches, and technical support. Can be a recurring cost. |
| Potential Hardware Upgrades (Servers/Workstations) | Variable (can be substantial) | If existing hardware is not compatible or insufficient for the new software. |
Key Pricing Factors for PACS/RIS/Workstation Upgrades in Mozambique
- Software Version and Edition: Upgrading to a newer, more feature-rich version or a premium edition will generally be more expensive than a minor patch or a basic upgrade.
- Number of Workstations and Users: The licensing model often scales with the number of concurrent users or installed workstations. More users mean higher costs.
- Number of Servers (PACS/RIS): The complexity and capacity of the server infrastructure (storage, processing power) directly impact upgrade costs.
- Scope of the Upgrade: Is it a full system overhaul or a specific component upgrade? A comprehensive upgrade encompassing PACS, RIS, and all workstations will be more costly.
- Vendor Selection: Different software vendors have varying pricing structures and licensing models. Local presence and support availability can also influence cost.
- Customization and Integration: If custom integrations with other hospital systems (e.g., HIS - Hospital Information System) or specific workflow customizations are needed, this will add to the expense.
- Data Migration: The effort and complexity involved in migrating existing patient data, images, and reports to the new system is a significant cost factor.
- Hardware Requirements: The upgrade might necessitate new or upgraded server hardware, network infrastructure, or workstation specifications, which will be an additional cost.
- Training and Support: The level of training provided to radiologists, technicians, and IT staff, along with the duration and scope of ongoing technical support, are crucial components of the total cost.
- Implementation and Project Management: Professional services for planning, deployment, and project management are often bundled or billed separately.
- Licensing Model: Perpetual licenses versus subscription-based models will have different upfront and ongoing costs.
- Geographic Location within Mozambique: While less of a direct software cost, travel and logistics for implementation teams might vary based on the project's remote location.
Affordable Clinical Software Upgrade Service (Pacs/ris/workstations) Options
Upgrading your Clinical Software (PACS/RIS/Workstations) doesn't have to break the bank. This guide explores affordable options, focusing on value bundles and strategic cost-saving measures to ensure you get the most out of your investment without compromising on essential functionalities or performance. We'll discuss how to leverage bundled solutions, explore licensing models, and consider phased implementation to manage your budget effectively.
| Strategy | Description | Potential Cost Savings | Considerations |
|---|---|---|---|
| Integrated PACS/RIS Bundles | Combine PACS and RIS software from a single vendor. | Reduced licensing fees, streamlined integration. | Ensure feature parity with your existing independent solutions. |
| Cloud-Based (SaaS) Solutions | Subscription-based access to software. | Lower upfront costs, predictable recurring expenses, reduced IT infrastructure. | Requires reliable internet connectivity, data security concerns. |
| Phased Implementation | Upgrade in stages (e.g., by department or functionality). | Spreads capital expenditure, allows for learning and adjustments. | Requires careful planning for interim workflows and data compatibility. |
| Leasing Hardware | Rent workstations and servers for a fixed term. | Lower initial outlay, access to newer technology. | Total cost of ownership over the lease term, potential for upgrade fees. |
| Used/Refurbished Hardware | Purchase pre-owned but tested equipment. | Significant reduction in hardware costs. | Check warranty, condition, and vendor reputation. |
| Open-Source Software | Utilize free, community-developed software. | Eliminates licensing fees. | Requires strong in-house IT expertise for implementation, customization, and support. |
| Negotiate Volume Discounts | Request discounts for purchasing multiple licenses or hardware units. | Lower per-unit cost. | Requires a clear understanding of your total needs. |
Key Value Bundles and Cost-Saving Strategies:
- Integrated PACS/RIS Bundles: Many vendors offer combined PACS and RIS solutions, often at a lower combined price than purchasing them separately. This integration also streamlines workflows and reduces IT complexity.
- Workstation & Software Packages: Look for vendors that bundle workstations with pre-installed and configured PACS/RIS software. This can save on setup costs and ensure compatibility.
- Cloud-Based Solutions (SaaS): Software-as-a-Service models often have lower upfront costs with predictable monthly or annual subscription fees. This shifts capital expenditure to operational expenditure.
- Open-Source PACS/RIS: While requiring more in-house IT expertise, open-source solutions can significantly reduce licensing fees. Consider if your team has the capacity to manage and customize these systems.
- Phased Implementation: Instead of a full system overhaul, consider upgrading critical components or departments in phases. This spreads costs over time and allows for adjustments based on initial rollout success.
- Negotiate Volume Discounts: If you're upgrading multiple sites or workstations, negotiate for volume discounts from your chosen vendor.
- Leasing vs. Purchasing: Explore leasing options for workstations and hardware. This can provide access to newer technology with lower upfront investment.
- Used or Refurbished Hardware: For workstations, consider purchasing certified refurbished hardware from reputable vendors. This can offer substantial savings.
- Value-Added Services: Look for bundles that include essential support, training, and migration services at a competitive price. This prevents unexpected costs later.
- Modular Software Design: Opt for software that allows for modular upgrades. You can then purchase only the modules you need now and add others as your budget allows or your needs evolve.
- Vendor-Managed Upgrades: Some vendors offer managed upgrade services that can be more cost-effective than handling complex upgrades in-house, especially for smaller IT departments.
- Review Existing Contracts: Before committing to a new solution, thoroughly review your current software and hardware contracts. You might have opportunities to renegotiate or leverage existing vendor relationships for better pricing.
Verified Providers In Mozambique
In the rapidly evolving healthcare landscape of Mozambique, ensuring access to reliable and high-quality medical services is paramount. 'Verified Providers' signifies a crucial benchmark for healthcare facilities and practitioners. Among these, Franance Health stands out as a leading example of excellence, demonstrating a strong commitment to patient care, ethical practices, and adherence to rigorous standards. Their accreditation and operational methodologies are key indicators of their superior service delivery and why they consistently represent the best choice for individuals seeking trusted healthcare solutions in Mozambique.
| Credential/Aspect | Franance Health's Compliance & Excellence | Significance for Patients |
|---|---|---|
| Accreditation & Licensing | Holds current and recognized national and potentially international accreditations, demonstrating adherence to stringent healthcare regulations. | Guarantees that services are legally recognized and meet established quality benchmarks for safety and effectiveness. |
| Quality Management Systems | Implements robust quality assurance protocols, continuous improvement initiatives, and regular performance monitoring. | Ensures consistent delivery of high-standard care, minimizes errors, and promotes patient satisfaction. |
| Clinical Governance | Operates under strong clinical leadership, with clear pathways for medical decision-making and peer review. | Promotes evidence-based practice and ensures that patient care is guided by the most up-to-date medical knowledge. |
| Staff Qualifications & Training | Employs highly qualified and licensed healthcare professionals who undergo continuous professional development. | Provides access to skilled and knowledgeable practitioners, assuring patients they are in expert hands. |
| Patient Feedback Mechanisms | Actively solicits and acts upon patient feedback to enhance service delivery. | Demonstrates a patient-centric approach and a commitment to addressing individual needs and concerns. |
| Infection Control Protocols | Adheres to strict and effective infection prevention and control measures. | Protects patients and staff from healthcare-associated infections, ensuring a safe treatment environment. |
Why Franance Health is the Best Choice:
- Rigorous Verification Standards
- Commitment to Patient Safety and Well-being
- Experienced and Qualified Medical Professionals
- Adherence to International Best Practices
- Comprehensive Range of Services
- Transparent and Ethical Operations
Scope Of Work For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Scope of Work (SOW) outlines the services required for the successful upgrade of the Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and associated workstations. The primary objective is to enhance system performance, security, and compatibility with evolving healthcare standards and technologies.
| Phase | Activities | Technical Deliverables | Standard Specifications/Requirements |
|---|---|---|---|
| Detailed system audit and compatibility analysis. Define upgrade strategy and rollback plan. Resource allocation and scheduling. Risk assessment and mitigation planning. | Current system inventory report. Upgrade plan document. Risk management plan. Communication plan. | Current PACS/RIS version and hardware specifications. Network infrastructure assessment. User workflow analysis. Data backup and recovery strategy documentation. |
| Procurement of new software licenses and hardware (if required). Environment setup (test/staging). Data backup and validation. Pre-upgrade system health checks. | Installed software licenses. Configured test environment. Validated data backups. Pre-upgrade system performance report. | Vendor-certified software versions. Adequate storage and processing power for new versions. Secure and isolated test environment. Successful completion of all pre-upgrade diagnostics. |
| Installation of new PACS/RIS software. Configuration of system parameters and settings. Integration of upgraded components. Installation of workstation software updates. | Successfully installed PACS software. Successfully installed RIS software. Integrated PACS/RIS modules. Installed workstation client software. | Adherence to vendor installation guides and best practices. Configuration aligned with existing workflows and security policies. Successful API/interface tests for inter-component communication. Workstation OS compatibility (e.g., Windows 10/11, macOS). |
| System functionality testing. User Acceptance Testing (UAT). Performance and load testing. Security vulnerability assessment. | Test scripts and results. UAT sign-off documentation. Performance test reports. Security assessment report. | All core PACS/RIS functionalities verified. Critical clinical workflows validated by end-users. System response times within acceptable limits under peak load. No critical security vulnerabilities identified. |
| Migration of archived studies and patient data. Data integrity verification post-migration. | Migrated study data. Data integrity validation report. | Data loss prevention mechanisms in place. Successful transfer of all relevant historical data. Checksum verification or equivalent for data integrity. |
| End-user training sessions. IT staff training on system administration and maintenance. Provision of user manuals and technical documentation. | Completed training sessions. Training attendance records. Comprehensive user manuals. Technical administration guides. | Training materials tailored to different user groups (radiologists, technologists, IT). Documentation in accessible formats (e.g., PDF, online portal). Knowledge transfer for ongoing system support. |
| System monitoring and performance tuning. Issue resolution and bug fixing. Post-implementation review. | System performance monitoring reports. Issue log and resolution status. Post-implementation review document. | Defined service level agreements (SLAs) for issue resolution. Proactive system health checks. Continuous performance optimization. |
Project Objectives
- Upgrade existing PACS, RIS, and workstation software to the latest stable and supported versions.
- Ensure seamless integration between upgraded PACS and RIS components.
- Minimize disruption to clinical operations during the upgrade process.
- Improve data security and compliance with relevant healthcare regulations (e.g., HIPAA, GDPR).
- Enhance system performance, reliability, and user experience.
- Provide comprehensive training and documentation to end-users and IT staff.
Service Level Agreement For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Clinical Software Upgrade Service, covering Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated Workstations. This SLA is effective for the duration of the contract between [Your Company Name] and [Client Name].
| Service Component | Priority Level | Response Time Guarantee | Uptime Guarantee (during scheduled upgrade windows) | Uptime Guarantee (outside scheduled upgrade windows) |
|---|---|---|---|---|
| Critical System Failure (PACS/RIS impacting patient care) | P1 - Critical | Within 15 minutes of notification | N/A (scheduled upgrades aim to minimize impact) | 99.9% (excluding scheduled maintenance and unforeseen critical events) |
| Major System Functionality Issue (e.g., image retrieval failure, RIS reporting issue) | P2 - High | Within 1 hour of notification | N/A | 99.9% |
| Minor System Functionality Issue (e.g., workstation performance degradation) | P3 - Medium | Within 4 business hours of notification | N/A | 99.5% |
| Non-critical Issue / General Inquiry | P4 - Low | Within 1 business day of notification | N/A | 99.0% |
| Scheduled Upgrade Deployment | Scheduled | As per agreed-upon project plan and downtime window | 99.9% during the scheduled upgrade window (successful deployment) | N/A |
Key Service Components
- Software Upgrade Deployment: Timely and successful installation of approved software upgrades for PACS, RIS, and Workstations.
- Post-Upgrade Support: Assistance and troubleshooting for any issues arising immediately following an upgrade.
- Downtime Management: Minimizing disruption during scheduled upgrade windows and responding to unscheduled downtime.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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