Verified Service Provider in Mozambique
Bio-Banking & Cryostorage in Mozambique
Engineering Excellence & Technical Support
Bio-Banking & Cryostorage solutions for Clinical & Diagnostic Labs. High-standard technical execution following OEM protocols and local regulatory frameworks.
National Bio-Bank Establishment & Capacity Building
Establishing a national bio-bank with state-of-the-art cryostorage facilities and implementing comprehensive training programs for local scientists and technicians in bio-banking best practices, sample management, and cryopreservation techniques to ensure long-term sample integrity and accessibility for research and diagnostics.
Advanced Cryopreservation Protocols for Local Biodiversity
Developing and validating specialized cryopreservation protocols for endemic Mozambican flora, fauna, and microbial species, considering unique environmental factors and genetic diversity, to safeguard critical biological resources against extinction and facilitate future research and conservation efforts.
Secure & Ethical Sample Management Framework
Implementing a robust ethical and regulatory framework for bio-banking and cryostorage, including secure data management, informed consent procedures, and sample tracking systems, ensuring compliance with international standards and fostering public trust in the Mozambican bio-banking initiative.
What Is Bio-banking & Cryostorage In Mozambique?
Bio-banking and cryostorage in Mozambique refer to the practice of collecting, processing, preserving, and distributing biological samples for research, diagnostic, and therapeutic purposes. This involves long-term storage of biological materials, such as blood, tissue, DNA, RNA, cells, and plasma, at ultra-low temperatures (typically -80°C or below in mechanical freezers, or in liquid nitrogen vapor phase at -196°C) to maintain their viability and integrity. The primary objective is to create readily accessible repositories of well-characterized biological specimens for future scientific investigation and clinical applications. This service is crucial for advancing medical research, understanding disease patterns, developing novel diagnostics and therapeutics, and supporting public health initiatives within the Mozambican context.
| Stakeholder/Entity | Need for Bio-banking & Cryostorage | Typical Use Cases |
|---|---|---|
| Academic and Research Institutions (Universities, Research Centers) | Establishment of longitudinal cohorts, rare disease studies, population genetics, infectious disease surveillance, and drug discovery research. Facilitates collaborative research projects and grant applications. | Genomic sequencing for disease susceptibility studies, development of diagnostic markers, investigation of disease pathogenesis, epidemiological studies, and validation of research findings. |
| Public Health Organizations and Ministries of Health | Disease surveillance (e.g., HIV, malaria, tuberculosis, emerging infectious diseases), outbreak investigation, monitoring treatment efficacy, and development of public health interventions. | Tracking disease prevalence and incidence, identifying drug resistance patterns, evaluating vaccine effectiveness, and informing public health policy and resource allocation. |
| Clinical Laboratories and Hospitals | Diagnostic testing, precision medicine initiatives, patient monitoring, and creation of reference materials. | Storing patient samples for future diagnostic re-testing, personalized treatment selection based on genetic profiles, and quality control of laboratory assays. |
| Pharmaceutical and Biotechnology Companies (potentially through partnerships or collaborative research) | Discovery and development of new drugs and therapeutics, clinical trial sample management, and identification of patient populations for targeted therapies. | Screening for drug targets, preclinical and clinical trial sample analysis, pharmacogenomic studies to predict treatment response, and development of novel diagnostic tests. |
| Government Agencies (e.g., National Institutes of Health, regulatory bodies) | Establishing national bio-resource repositories, supporting national research priorities, and ensuring quality standards for biological sample management. | Facilitating national research infrastructure development, supporting capacity building in biomedical sciences, and contributing to national health security. |
Key Components and Requirements of Bio-banking and Cryostorage:
- Sample Collection and Processing: Standardized protocols for the ethical collection, anonymization (where applicable), processing, and aliquoting of biological samples are essential.
- Quality Control (QC) and Quality Assurance (QA): Rigorous QC/QA procedures are implemented to ensure sample integrity, purity, and traceability throughout the bio-banking process. This includes regular monitoring of storage conditions and sample viability.
- Data Management and Informatics: Comprehensive databases are required to record detailed information about each sample, including donor demographics, clinical data, sample type, processing details, storage location, and associated analytical results. Robust data security and privacy measures are paramount.
- Specimen Storage Infrastructure: This encompasses the provision and maintenance of specialized cryogenic storage units (e.g., ultra-low temperature freezers, liquid nitrogen freezers) with reliable power supply and backup systems.
- Sample Retrieval and Distribution: Established procedures for the secure and efficient retrieval and distribution of samples to authorized researchers or clinical facilities, adhering to strict chain-of-custody protocols.
- Ethical and Regulatory Compliance: Adherence to national and international ethical guidelines and regulations concerning human biological samples, informed consent, data privacy, and intellectual property.
- Personnel Training and Expertise: Skilled personnel with expertise in molecular biology, genetics, sample handling, data management, and laboratory safety are indispensable.
Who Needs Bio-banking & Cryostorage In Mozambique?
Bio-banking and cryostorage in Mozambique are essential for a range of stakeholders, playing a crucial role in advancing healthcare, research, and conservation efforts. These services provide secure, long-term preservation of biological samples, from human tissues and cells to genetic material and microbial strains. The need extends across various sectors, aiming to facilitate disease diagnosis, drug development, personalized medicine, and the preservation of biodiversity.
| Customer/Department | Primary Needs | Specific Applications | Benefits of Bio-banking & Cryostorage |
|---|---|---|---|
| Hospitals and Clinical Laboratories | Sample storage for diagnosis, prognosis, and treatment monitoring. | Archiving patient blood, tissue biopsies, and other biological samples for future reference; storing samples for rare disease diagnosis; facilitating longitudinal studies. | Improved patient care, enabling re-testing, second opinions, and advanced diagnostic techniques; supporting clinical trials. |
| Research Institutions and Universities | Preservation of biological samples for ongoing and future research projects. | Storing DNA, RNA, proteins, cells, and tissues for studies in genetics, molecular biology, epidemiology, and infectious diseases; creating repositories for specific diseases or populations. | Enabling long-term research, replication of studies, and collaborative projects; building a valuable scientific resource for Mozambique. |
| Public Health Agencies | Disease surveillance, outbreak investigation, and vaccine development. | Storing pathogen samples (viruses, bacteria) for tracking outbreaks and monitoring antimicrobial resistance; preserving samples for vaccine efficacy studies and public health interventions. | Enhanced disease surveillance, rapid response to outbreaks, and informed public health policy development; supporting national health security. |
| Pharmaceutical and Biotechnology Companies | Drug discovery, development, and personalized medicine initiatives. | Storing patient samples for clinical trials, biomarker discovery, and development of targeted therapies; preserving cell lines and other biological materials for drug screening. | Accelerated drug development, identification of novel therapeutic targets, and advancement of personalized medicine in Mozambique. |
| Conservation Organizations | Preservation of genetic diversity of endangered species and ecosystems. | Storing seeds, sperm, eggs, and tissue samples of native flora and fauna; establishing cryobanks for plant and animal genetic resources. | Safeguarding biodiversity, enabling ex-situ conservation efforts, and supporting reintroduction programs for endangered species; protecting Mozambique's natural heritage. |
| Agricultural Sector | Conservation of crop genetic resources and animal breeds. | Storing seeds of indigenous crops for food security and crop improvement; preserving semen and embryos of local livestock breeds for breeding programs. | Ensuring food security, enhancing agricultural resilience, and preserving valuable genetic resources for future agricultural development. |
| Forensic Services | Preservation of biological evidence for criminal investigations. | Storing DNA samples from crime scenes, suspects, and victims for identification and legal proceedings. | Supporting criminal justice, ensuring accurate identification, and facilitating the resolution of legal cases. |
Target Customers and Departments
- Hospitals and Clinical Laboratories
- Research Institutions and Universities
- Public Health Agencies
- Pharmaceutical and Biotechnology Companies
- Conservation Organizations
- Agricultural Sector
- Forensic Services
Bio-banking & Cryostorage Process In Mozambique
This document outlines the typical workflow for bio-banking and cryostorage processes in Mozambique, from the initial inquiry by a researcher or institution to the successful execution and ongoing management of samples. The process emphasizes adherence to ethical guidelines, regulatory requirements, and best practices in sample handling and preservation. It's important to note that specific protocols and available infrastructure may vary between institutions and research facilities in Mozambique.
| Stage | Description | Key Activities | Responsible Parties | Documentation & Compliance |
|---|---|---|---|---|
| Initial contact from a researcher or institution expressing interest in utilizing bio-banking or cryostorage services. | Understanding project goals, sample types, volume, duration of storage, data requirements, and specific preservation needs. | Researcher/Institution, Bio-bank Coordinator/Manager | Inquiry forms, preliminary project scope discussion notes. |
| Formal proposal outlining the research project, sample handling, storage duration, data management, and intended use of samples. | Developing a detailed protocol, obtaining informed consent from sample donors, submission to Institutional Review Boards (IRBs) or National Ethics Committees for approval. | Researcher/Institution, Ethics Committee, Bio-bank Manager | Research proposal, informed consent forms, IRB/Ethics Committee approval letter, Data Protection Agreements. |
| The phase where biological samples are collected from donors and prepared for long-term storage. | Collection of samples according to approved protocol, immediate processing (e.g., aliquoting, stabilization), labeling with unique identifiers, quality control checks, initial data entry. | Healthcare Professionals, Laboratory Technicians, Researchers, Bio-bank Technicians | Sample collection logs, processing SOPs, QC reports, preliminary sample metadata. |
| Safely storing processed samples at ultra-low temperatures and maintaining an accurate record of their location and status. | Transferring samples to designated cryostorage units (e.g., liquid nitrogen freezers, -80°C freezers), rigorous inventory management using a Laboratory Information Management System (LIMS) or similar database, regular inventory audits. | Bio-bank Technicians, LIMS Administrator | Cryostorage SOPs, LIMS database, inventory reports, temperature monitoring logs, freezer maintenance records. |
| Controlled access to stored samples for approved research purposes. | Submission of retrieval requests by authorized researchers, verification of request against approved protocol, locating samples in the inventory, supervised retrieval and documentation of sample movement. | Researcher, Bio-bank Coordinator/Manager, LIMS Administrator | Sample retrieval request forms, LIMS access logs, chain of custody forms. |
| Ensuring the integrity of samples and associated data over extended periods. | Continuous monitoring of cryostorage conditions, regular maintenance of equipment, secure storage and backup of associated sample data, periodic review of storage protocols and ethics. | Bio-bank Manager, IT Support, Researchers | Temperature monitoring data, equipment maintenance logs, data backup records, periodic protocol reviews. |
| The process of ending storage for samples, either due to project completion, ethical considerations, or expiration of storage agreements. | Formal notification of disposal, adherence to ethical guidelines for sample destruction, documentation of disposal process, secure and environmentally sound disposal methods. | Researcher, Bio-bank Manager, Waste Management Services | Sample disposal forms, waste disposal certificates, final project reports. |
Key Stages in Bio-Banking & Cryostorage Process:
- Inquiry & Needs Assessment
- Proposal Development & Ethical Review
- Sample Collection & Processing
- Cryostorage & Inventory Management
- Access & Retrieval
- Long-Term Storage & Data Management
- Decommissioning & Sample Disposal (if applicable)
Bio-banking & Cryostorage Cost In Mozambique
Bio-banking and cryostorage costs in Mozambique are influenced by several factors, including the type of biological material being stored, the duration of storage, the specific facility and its amenities, and any associated processing or retrieval fees. Due to the nascent nature of bio-banking infrastructure in Mozambique, pricing can vary significantly between institutions and may be less standardized than in more developed regions. Estimates for pricing are generally presented in Mozambican Metical (MZN). It's crucial for individuals or organizations seeking these services to obtain direct quotes from service providers for accurate budgeting.
| Service Type | Estimated Cost Range (MZN per Sample/Unit) | Notes |
|---|---|---|
| Basic Bio-banking Setup Fee (per sample) | 500 - 2,500 MZN | One-time fee for accessioning, initial processing, and labeling. |
| Cryostorage - Standard (-80°C) | 50 - 200 MZN per sample per year | Covers temperature-controlled storage and basic monitoring. |
| Cryostorage - Ultra-low Temperature (-150°C or Liquid Nitrogen) | 150 - 500 MZN per sample per year | For long-term preservation of sensitive biological materials. |
| Sample Retrieval Fee | 200 - 1,000 MZN per request | May vary based on the number of samples requested and urgency. |
| DNA Extraction and Storage (per sample) | 1,500 - 5,000 MZN | Includes extraction, quality assessment, and initial storage. |
| Cell Line Cryopreservation (per vial) | 1,000 - 4,000 MZN | Includes cell preparation, freezing, and initial storage. |
| Long-Term Storage Packages (e.g., 5-10 years) | Negotiable, potentially offering discounts | Often require upfront payment and have specific contract terms. |
Key Pricing Factors for Bio-Banking & Cryostorage in Mozambique
- Type of Biological Sample: DNA, tissue, blood, cells, or reproductive materials may have different storage requirements and associated costs.
- Storage Duration: Short-term (months) versus long-term (years or decades) storage will impact the overall cost.
- Volume and Quantity: The number of samples or the volume of material to be stored is a primary cost determinant.
- Cryogenic Temperature: Standard refrigeration (-20°C to -80°C) is generally less expensive than ultra-low temperature (-150°C and below) or liquid nitrogen vapor phase storage.
- Facility and Technology: The sophistication of the bio-bank, including automated systems, security measures, and environmental monitoring, affects pricing.
- Ancillary Services: Costs for sample accessioning, labeling, inventory management, quality control, and retrieval services can add to the overall expense.
- Processing Fees: Initial preparation of samples (e.g., extraction, aliquoting) might incur separate charges.
- Insurance and Security: Enhanced security protocols and insurance for valuable biological samples can influence pricing.
- Location within Mozambique: Facilities in major urban centers like Maputo might have different cost structures compared to those in more remote areas.
Affordable Bio-banking & Cryostorage Options
Bio-banking and cryostorage are crucial for preserving biological samples, whether for research, personal use, or future medical applications. While often perceived as expensive, several affordable options and strategic approaches can significantly reduce costs. Understanding value bundles and implementing cost-saving strategies are key to making these vital services accessible.
| Strategy | Description | Potential Savings |
|---|---|---|
| Long-Term Commitment Discounts | Committing to storage for longer periods (e.g., 5, 10, or 25 years) often unlocks significant per-year cost reductions. | 10-30% or more |
| Bulk Storage Rates | Storing a larger number of samples at once typically lowers the per-sample cost. Negotiate based on anticipated future needs. | 5-20% reduction on per-sample fees |
| Compare Provider Pricing | Costs vary widely. Research and compare offerings from multiple reputable bio-banking facilities, paying attention to hidden fees. | Significant, can be hundreds or thousands of dollars annually |
| Off-Peak or Basic Monitoring Options | Some providers offer less frequent or less detailed environmental monitoring for samples not requiring the highest level of criticality, reducing overhead. | 5-15% reduction on monthly/annual fees |
| Utilize Shared Facilities | For research institutions, exploring partnerships or shared bio-banking facilities can distribute costs and leverage existing infrastructure. | Variable, depends on partnership agreement |
| Inquire About Grants & Funding | For research projects, investigate grants specifically for bio-banking and sample preservation, which can cover a substantial portion of costs. | Up to 100% of specified costs |
| Negotiate Payment Plans | For larger upfront costs, inquire about flexible payment schedules or installment plans to ease the financial burden. | Improves cash flow |
| Focus on Essential Services | Only pay for the features and services you genuinely need. Avoid premium add-ons if basic cryostorage meets your requirements. | 10-25% savings on unnecessary features |
Value Bundles Explained
- {"title":"Tiered Storage Plans","description":"Providers offer different levels of service based on sample volume, storage duration, and specialized handling requirements. Higher tiers usually include more robust monitoring, insurance, and priority access."}
- {"title":"Research & Development Packages","description":"These bundles are often tailored for academic institutions or startups, combining sample processing, long-term storage, and sometimes basic data management at a discounted rate compared to individual services."}
- {"title":"Personal Preservation Bundles","description":"For individuals looking to store stem cells, eggs, or sperm, these bundles typically include initial consultation, processing fees, and a set number of years of cryostorage, with options to extend."}
- {"title":"Comprehensive Service Packages","description":"These high-end bundles might include not only storage but also sample retrieval, shipment, and detailed inventory management, offering a 'set it and forget it' solution for those with complex needs."}
Verified Providers In Mozambique
In Mozambique's healthcare landscape, identifying trusted and competent medical service providers is paramount for ensuring quality care. Franance Health has emerged as a leading entity, distinguished by its rigorous credentialing processes and commitment to excellence. This document outlines the key credentials of Franance Health and elaborates on why they represent the best choice for individuals and organizations seeking reliable healthcare solutions in Mozambique.
| Credential Category | Verification Process | Benefits for Patients | Franance Health's Commitment |
|---|---|---|---|
| National Health Authority Accreditation | Rigorous on-site inspections, review of operational procedures, and adherence to national health protocols. | Ensures compliance with local healthcare laws and standards, safeguarding patient rights and safety. | Proactive engagement with MoH for continuous improvement and alignment with national health objectives. |
| International Quality Certifications | Independent audits by accredited bodies assessing quality management systems, patient safety protocols, and service delivery. | Guarantees high standards of care comparable to international benchmarks, fostering trust and confidence. | Investment in implementing and maintaining world-class quality management systems across all affiliated providers. |
| Professional Qualifications of Staff | Verification of degrees, licenses, specialized training certificates, and ongoing professional development records. | Provides access to highly skilled and knowledgeable medical professionals with expertise in various specialties. | Continuous recruitment and retention of top-tier medical talent through competitive opportunities and professional growth pathways. |
| Patient Satisfaction and Outcomes | Collection and analysis of patient feedback, success rates for common procedures, and post-treatment follow-up data. | Confirms the effectiveness and quality of care received, offering peace of mind and reliable service. | Dedicated patient support services and a culture of continuous learning based on patient feedback and outcome data. |
| Ethical and Legal Compliance | Regular internal audits, adherence to data protection laws (e.g., GDPR principles where applicable), and strict ethical guidelines for all staff. | Ensures patient privacy, confidentiality, and a secure healthcare environment, building long-term trust. | Comprehensive training programs on ethics, compliance, and patient confidentiality for all personnel. |
Key Credentials of Franance Health
- Accreditation by National Health Authority (MoH): Franance Health providers undergo a stringent review by Mozambique's Ministry of Health (MoH), ensuring adherence to national healthcare standards and regulations.
- International Quality Certifications: Many Franance Health facilities and practitioners hold internationally recognized certifications (e.g., ISO standards for healthcare management, Joint Commission International), demonstrating a commitment to global best practices.
- Specialized Training and Certifications: Healthcare professionals affiliated with Franance Health possess advanced degrees and specialized certifications in their respective fields, ensuring expertise and up-to-date knowledge.
- Proven Track Record and Patient Testimonials: A history of successful patient outcomes and positive feedback from satisfied clients validates the quality and reliability of Franance Health services.
- Partnerships with Reputable Medical Institutions: Franance Health collaborates with leading local and international medical institutions, facilitating access to advanced treatments, research, and continuous professional development.
- Robust Ethical and Compliance Framework: The organization operates under a strict ethical code and adheres to all relevant legal and regulatory requirements, ensuring patient safety and data privacy.
Scope Of Work For Bio-banking & Cryostorage
This Scope of Work (SOW) outlines the requirements for establishing and managing a comprehensive bio-banking and cryostorage facility. The project aims to ensure the long-term preservation, integrity, and accessibility of biological samples for research and clinical purposes. This SOW details the technical deliverables, standard specifications, and operational procedures required for a state-of-the-art bio-banking and cryostorage service.
| Category | Technical Deliverable/Specification | Description | Acceptance Criteria |
|---|---|---|---|
| Sample Reception & Processing | Validated Sample Reception Protocol | Detailed SOP for receiving, logging, and initial processing of diverse biological sample types (e.g., blood, tissue, cells, DNA/RNA). | Protocol adherence documented; samples logged within 24 hours of receipt; no compromise to sample integrity during processing. |
| Sample Reception & Processing | Biosafety Level 2 (BSL-2) Compliant Processing Area | Designated laboratory space equipped with appropriate biosafety cabinets, ventilation, and personal protective equipment (PPE) for safe handling of potentially hazardous biological materials. | Facility inspection and certification confirming BSL-2 compliance; availability of necessary safety equipment and training records. |
| Sample Storage | Temperature-Controlled Cryogenic Storage Units | Provision and installation of ultra-low temperature freezers (-80°C), liquid nitrogen vapor-phase freezers (-196°C), and potentially room-temperature storage solutions, with redundant power supplies and monitoring systems. | Units maintained at specified temperatures within +/- 2°C; continuous temperature monitoring logs; regular maintenance records. |
| Sample Storage | Automated Inventory Management System (AIMS) | A robust LIMS (Laboratory Information Management System) or dedicated bio-banking software for tracking sample location, unique identifiers, associated metadata, storage conditions, and chain of custody. | 99.9% accuracy in sample tracking; ability to generate comprehensive inventory reports; audit trail for all data entries and modifications. |
| Sample Storage | Sample Barcoding and Labeling | Implementation of a standardized, durable, and multi-format (e.g., 2D barcode) labeling system for all sample containers, ensuring readability and resistance to cryogenic temperatures and solvents. | All samples accurately and legibly labeled; barcode scanning success rate >99.5%; label integrity maintained after storage. |
| Quality Assurance | Standard Operating Procedures (SOPs) | Comprehensive, documented, and version-controlled SOPs covering all aspects of bio-banking and cryostorage, including collection, processing, storage, retrieval, quality control, and emergency preparedness. | All SOPs approved and accessible; regular review and update cycles (e.g., annual); personnel trained on relevant SOPs. |
| Quality Assurance | Regular Quality Control (QC) Testing | Routine QC procedures for sample integrity (e.g., DNA/RNA quality assessment, cell viability testing) and storage system performance (e.g., temperature mapping, alarm testing). | Defined QC testing schedules; documented QC results; corrective actions implemented for any deviations. |
| Data Management | Secure Data Repository and Backup | A secure, compliant (e.g., HIPAA, GDPR, if applicable) database for storing sample metadata and associated research data, with regular, encrypted backups and disaster recovery plan. | Unauthorized access prevented; data integrity maintained; successful data retrieval from backups; documented disaster recovery plan tested annually. |
| Data Management | Metadata Standards and Capture | Implementation of standardized metadata fields (e.g., using MIABIS, ISBER best practices) to ensure comprehensive and consistent data capture for each sample. | All required metadata fields populated for >95% of samples; adherence to defined metadata schema. |
| Sample Retrieval | Sample Request and Fulfillment Protocol | A documented process for receiving, reviewing, and fulfilling sample requests, including necessary approvals, tracking, and secure packaging for shipment. | Requests processed within defined turnaround times (e.g., 48-72 hours); chain of custody maintained during retrieval and shipment; accurate fulfillment of requested samples. |
| Facility | Environmental Monitoring System | Continuous monitoring of temperature, humidity, and other relevant environmental parameters within storage areas, with alerts and alarms for deviations. | System operational 24/7; accurate readings recorded; alarm thresholds met; documented response to alarms. |
| Facility | Redundant Power Supply and Backup Generators | Uninterruptible power supply (UPS) for all critical storage units and monitoring systems, coupled with regularly tested backup generators to ensure continuous power during outages. | UPS operational and tested monthly; generator tested monthly with load; fuel reserves sufficient for minimum 48-hour operation. |
| Compliance | Adherence to Relevant Regulations and Guidelines | Compliance with national and international regulations for bio-banking, data privacy, and biosafety (e.g., FDA, CLIA, ISO, GDPR, HIPAA, ISBER Best Practices). | All applicable regulatory requirements met; documented compliance audits or certifications. |
Key Areas of Bio-Banking & Cryostorage
- Sample Collection and Processing
- Sample Storage and Inventory Management
- Cryogenic Storage Systems
- Quality Assurance and Control
- Data Management and Security
- Sample Retrieval and Distribution
- Regulatory Compliance and Ethics
Service Level Agreement For Bio-banking & Cryostorage
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for bio-banking and cryostorage services. It defines the commitment of [Service Provider Name] (hereinafter referred to as "Provider") to its clients (hereinafter referred to as "Client") regarding the availability and responsiveness of critical services related to sample management and storage.
| Service Component | Uptime Guarantee | Response Time (Critical Issue) | Response Time (Standard Request) |
|---|---|---|---|
| Cryostorage Facility (Temperature Control & Monitoring) | 99.9% Uptime | 15 minutes (Acknowledgement) | 2 Business Hours (Acknowledgement) |
| Backup Power Systems (Generator & UPS) | 99.9% Uptime | 15 minutes (Acknowledgement for failure/alert) | N/A |
| Temperature Alarm & Notification Systems | 99.9% Uptime | 10 minutes (Acknowledgement for alert) | N/A |
| Sample Retrieval/Access Requests (Standard) | N/A (Service Availability) | N/A | Within 4 Business Hours (Acknowledgement & Scheduling) |
| Sample Inventory & Reporting | N/A (Service Availability) | N/A | Within 1 Business Day (Acknowledgement) |
| Emergency Sample Access/Retrieval | N/A (Service Availability) | Immediate (Acknowledgement within 5 minutes, commencement of retrieval process within 1 hour) | N/A |
Key Definitions
- Uptime: The percentage of time the cryostorage facility and associated critical systems are operational and accessible for sample retrieval, monitoring, and management.
- Downtime: The percentage of time the cryostorage facility or associated critical systems are not operational or accessible.
- Response Time: The maximum time allowed for the Provider to acknowledge and begin addressing a reported issue or request.
- Resolution Time: The maximum time allowed for the Provider to resolve a reported issue, though complex issues may require extended resolution periods with continuous communication.
- Critical System: Refers to essential infrastructure and equipment that directly impacts the integrity and accessibility of stored biological samples, including but not limited to, cryogenic freezers, backup power systems, temperature monitoring and alarm systems, and security systems.
- Scheduled Maintenance: Planned periods of system downtime for upgrades, repairs, or preventative maintenance, which will be communicated to the Client in advance.
- Unscheduled Downtime: Any downtime not attributable to Scheduled Maintenance.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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