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Verified Service Provider in Mozambique
Teleradiology Gateway Setup Service in Mozambique
Engineering Excellence & Technical Support
Teleradiology Gateway Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust Cloud Infrastructure
Leveraging secure and scalable cloud platforms, our Teleradiology Gateway ensures reliable data transmission and storage, meeting stringent international security standards while optimizing accessibility for Mozambican healthcare facilities.
Seamless Integration & Interoperability
Our service provides pre-configured gateway solutions designed for effortless integration with existing PACS, RIS, and EMR systems, ensuring seamless data flow and compatibility with diverse healthcare IT environments across Mozambique.
High-Performance Network Connectivity
Optimized for Mozambique's unique connectivity landscape, our gateway prioritizes low-latency, high-bandwidth data transfer, ensuring rapid image sharing and real-time collaboration between remote radiologists and local healthcare providers.
What Is Teleradiology Gateway Setup Service In Mozambique?
Teleradiology Gateway Setup Service in Mozambique refers to the comprehensive technical and logistical support required to establish a secure, reliable, and interoperable digital infrastructure for the transmission and reception of radiological images and reports between healthcare facilities in Mozambique and remote radiologists or radiology service providers. This service facilitates the practice of teleradiology, enabling the remote interpretation of medical imaging studies such as X-rays, CT scans, MRIs, and ultrasounds.
| Who Needs Teleradiology Gateway Setup Service? | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Hospitals and Clinics in Mozambique: Particularly those in remote or underserved areas lacking local radiological expertise or advanced imaging equipment. | Limited Access to Specialist Radiologists: Enabling interpretation of complex or specialized imaging studies by experts located elsewhere. | Overburdened Local Radiology Departments: Offloading routine or high-volume studies to remote radiologists to improve turnaround times and reduce workload pressure. | Emergency and Critical Care: Facilitating rapid interpretation of urgent imaging studies in situations where on-site radiologists are unavailable, such as in emergency rooms or intensive care units. | Outreach Programs and Public Health Initiatives: Extending diagnostic capabilities to rural communities and supporting large-scale screening programs. | Tertiary Care Centers: Centralizing radiology interpretation for multiple smaller affiliated facilities. | Training and Education Institutions: Providing access to real-world cases for training radiology residents and technologists. |
| 24/7 Diagnostic Coverage: Providing round-the-clock interpretation services, crucial for emergency departments and critical care settings. | Subspecialty Consultations: Accessing expertise in areas like neuroradiology, musculoskeletal radiology, or interventional radiology without the need for a dedicated on-site specialist. | Second Opinions: Facilitating independent review of imaging studies to confirm diagnoses or provide alternative interpretations. | Quality Assurance and Peer Review: Implementing systematic review of interpreted cases to ensure diagnostic accuracy and adherence to protocols. | Tele-oncology Support: Providing timely interpretation of imaging for cancer staging, treatment monitoring, and response assessment. | Disaster Response and Remote Health Initiatives: Enabling diagnostic imaging services in challenging logistical environments or during public health emergencies. | Cost Optimization: Potentially reducing the need for expensive on-site radiology staffing in areas with limited demand or specialist availability. |
What Teleradiology Gateway Setup Service Involves
- Network Infrastructure Assessment and Design: Evaluating existing hospital network capabilities (bandwidth, stability, security) and designing a robust network architecture to support high-volume image data transfer. This includes recommendations for network upgrades and configuration.
- Hardware and Software Procurement and Installation: Sourcing and installing necessary hardware components (servers, workstations, PACS/RIS integration modules, secure gateways) and software solutions (PACS, RIS, dictation software, reporting platforms, VPN clients).
- Secure Data Transmission Protocols: Implementing industry-standard secure protocols (e.g., DICOM over TLS, VPNs, SFTP) to ensure the confidentiality, integrity, and availability of patient imaging data during transmission, adhering to local data privacy regulations.
- Image Acquisition and Archiving (PACS/RIS Integration): Configuring and integrating Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) to facilitate seamless image acquisition from modalities, storage, retrieval, and workflow management. This includes HL7 integration for patient demographic and report data exchange.
- Gateway Configuration and Deployment: Setting up and configuring the central teleradiology gateway, which acts as a secure intermediary for image and data routing between originating sites and remote interpretation centers. This involves managing user access, authentication, and authorization.
- Remote Access Solutions: Implementing secure remote access mechanisms for radiologists, including VPNs, secure web portals, and dedicated client applications, ensuring compliance with security standards.
- System Testing and Validation: Conducting rigorous testing of the entire system to ensure data integrity, transmission speeds, system uptime, and compatibility with various imaging modalities and reporting workflows.
- User Training and Support: Providing comprehensive training to local healthcare staff (radiographers, IT personnel, clinicians) on system operation, troubleshooting, and best practices. Ongoing technical support and maintenance are also integral.
- Regulatory Compliance and Data Security Audits: Ensuring that the setup adheres to Mozambican healthcare regulations, data protection laws, and international cybersecurity best practices. This may involve audits and certifications.
Who Needs Teleradiology Gateway Setup Service In Mozambique?
Teleradiology Gateway Setup Services in Mozambique are crucial for healthcare facilities looking to bridge geographical gaps and enhance diagnostic imaging capabilities. These services facilitate the secure and efficient transmission of radiological images and reports between local healthcare providers and remote radiologists. This ensures timely and accurate diagnoses, especially in areas with a shortage of specialized radiologists.
| Customer Type | Key Departments | Specific Needs Addressed by Teleradiology Gateway Setup |
|---|---|---|
| Public Hospitals (National, Provincial, and District) | Radiology, Emergency Medicine, Oncology, Cardiology, Pediatrics, Surgery | Extending specialist radiologist coverage to underserved regions, faster turnaround times for critical diagnoses, support for remote consultations, access to sub-specialty expertise. |
| Private Hospitals and Clinics | Radiology, Emergency Medicine, Cardiology, Orthopedics, Neurology | Improving diagnostic accuracy and speed for a competitive edge, offering advanced imaging services without in-house specialists, outsourcing overflow workload, cost-effective access to expert interpretation. |
| Tertiary and Referral Centers | All clinical departments requiring imaging, Radiology, Interventional Radiology | Facilitating seamless transfer of complex cases for interpretation, enabling remote expert opinion for rare or challenging cases, supporting medical education and training remotely. |
| Diagnostic Imaging Centers | Radiology, Medical Imaging Technologists | Expanding service reach to remote or rural areas, enabling 24/7 reporting capabilities, improving workflow efficiency through remote reporting, integrating with existing PACS systems. |
| Mobile Health (mHealth) Initiatives | Community Health Workers, Remote Clinics, Mobile Diagnostic Units | Providing access to expert radiological interpretation for point-of-care diagnostics, enabling immediate decision-making in the field, supporting remote screening programs. |
| Emergency Medical Services (EMS) | Emergency Physicians, Paramedics | Enabling remote consultation and interpretation of emergency imaging (e.g., CT scans in stroke cases) while en route to a facility, faster triage and treatment decisions. |
Target Customers and Departments Requiring Teleradiology Gateway Setup Service in Mozambique:
- Public Hospitals (National, Provincial, and District)
- Private Hospitals and Clinics
- Tertiary and Referral Centers
- Diagnostic Imaging Centers
- Mobile Health (mHealth) Initiatives
- Emergency Medical Services (EMS)
Teleradiology Gateway Setup Service Process In Mozambique
The Teleradiology Gateway Setup Service in Mozambique is a structured process designed to enable healthcare facilities to receive and transmit medical imaging studies remotely. This service facilitates the integration of teleradiology solutions by establishing secure and reliable pathways for data transfer. The workflow encompasses several key stages, from the initial client inquiry to the final successful setup and operationalization of the gateway.
| Stage | Description | Key Activities | Deliverables/Outcomes | Responsible Parties |
|---|---|---|---|---|
| The prospective client expresses interest in establishing a teleradiology gateway. | Initial contact, discussion of teleradiology needs, understanding of existing infrastructure, preliminary technical requirements gathering. | Understanding of client needs, initial qualification of the project. | Client (Healthcare Facility), Service Provider (Teleradiology Solutions Company) |
| A detailed evaluation of the client's specific requirements and on-site conditions. | In-depth analysis of PACS/RIS systems, network infrastructure, internet connectivity, power supply, physical space for equipment, security protocols, workflow analysis. | Detailed technical requirements document, site assessment report, identification of potential challenges and solutions. | Service Provider (Technical Team), Client (IT Department, Radiology Department) |
| Formalization of the service scope, costs, and timelines. | Development of a comprehensive proposal outlining hardware, software, installation, configuration, training, support, pricing, and service level agreements (SLAs). Negotiation and signing of the contract. | Formal proposal, signed service agreement/contract. | Service Provider, Client |
| Ensuring the client's site is ready to receive the teleradiology gateway equipment. | Upgrading network bandwidth, ensuring stable power supply, preparing a secure location for equipment, procuring necessary IT hardware if not provided by the service provider. | Readiness for equipment installation, validated infrastructure. | Client (IT Department, Facilities Management), Service Provider (Guidance) |
| Physical installation and initial setup of the teleradiology gateway hardware and software. | Deployment of server(s), network devices, and associated software. Initial configuration of operating systems, network interfaces, and core gateway functionalities. | Installed gateway hardware, basic software installation and configuration. | Service Provider (Installation Team) |
| Establishing secure and reliable communication pathways. | Configuring VPNs, firewalls, secure data transfer protocols (e.g., HL7, DICOM over secure channels). Establishing connectivity with referring and receiving teleradiology centers. Implementing encryption and access control. | Secure and functional network connectivity, established communication channels. | Service Provider (Network/Security Engineers) |
| Ensuring the gateway seamlessly integrates with existing hospital systems and performs as expected. | Integration with PACS and RIS. Performing end-to-end testing of image acquisition, transmission, reception, and archival. Stress testing and performance benchmarking. | Successfully integrated system, validated workflow, performance test reports. | Service Provider (Integration Specialists, QA Team), Client (IT Department) |
| Empowering hospital staff to effectively use the new system. | Training sessions for radiologists, technologists, and IT staff on operating the gateway, managing studies, troubleshooting basic issues, and adhering to security protocols. Formal handover of the operational system. | Trained personnel, operational teleradiology gateway, user manuals, handover documentation. | Service Provider (Training Specialists), Client (End Users) |
| Ongoing assistance and proactive management of the gateway. | Remote monitoring of system performance, regular maintenance, troubleshooting of any issues, software updates and patches, proactive identification of potential problems, and continued technical support as per SLA. | Stable and reliable teleradiology gateway operation, ongoing client satisfaction. | Service Provider (Support Team, Operations Center) |
Teleradiology Gateway Setup Service Workflow
- Inquiry and Initial Consultation
- Needs Assessment and Site Survey
- Proposal Development and Agreement
- Technical Infrastructure Preparation
- Gateway Installation and Configuration
- Connectivity and Security Setup
- System Integration and Testing
- User Training and Handover
- Post-Implementation Support and Monitoring
Teleradiology Gateway Setup Service Cost In Mozambique
Setting up a Teleradiology Gateway in Mozambique involves a range of costs influenced by several key factors. These factors determine the overall investment required for establishing a robust and efficient teleradiology infrastructure. The primary considerations include the complexity of the chosen platform, the extent of customization needed, the volume of imaging studies to be handled, and the required level of integration with existing hospital information systems (HIS) or Picture Archiving and Communication Systems (PACS). Furthermore, the selection of hardware (servers, workstations, network equipment), software licenses, and ongoing maintenance and support contracts significantly impact the final price. Training for local medical staff and IT personnel is also a crucial component that adds to the setup cost. The specific geographical location within Mozambique can also play a minor role due to logistical considerations for hardware installation and initial setup.
Pricing Factors:
- Platform Complexity and Features: Basic gateway solutions are generally less expensive than advanced platforms offering AI integration, advanced image analysis tools, and multi-site support.
- Customization and Integration: Tailoring the gateway to specific workflow requirements or integrating it with existing hospital IT systems (HIS/PACS) will incur additional development and implementation costs.
- Hardware Requirements: The quality, quantity, and specifications of servers, workstations, high-resolution monitors, and reliable network infrastructure are significant cost drivers.
- Software Licensing: The type of software licenses (perpetual, subscription-based) and the number of users or concurrent sessions will influence recurring costs.
- Training and Support: Comprehensive training for radiologists, technicians, and IT staff, along with ongoing technical support and maintenance agreements, are essential for long-term operational success.
- Bandwidth and Connectivity: Reliable and high-speed internet connectivity is paramount. The cost of establishing and maintaining this can vary depending on the chosen service provider and location.
- Implementation and Project Management: The cost of professional services for installation, configuration, testing, and project management.
- Volume of Imaging Studies: While not always a direct setup cost, the anticipated volume can influence the choice of hardware and software scalability, indirectly affecting initial investment.
- Geographical Location: While less impactful than other factors, remote locations might incur higher logistical costs for site visits and hardware delivery.
| Component/Service | Estimated Cost Range (MZN) | Notes |
|---|---|---|
| Teleradiology Gateway Software License | 200,000 - 2,000,000+ | Varies by vendor, features, and licensing model (perpetual vs. subscription) |
| Server Hardware | 150,000 - 750,000+ | Capacity, redundancy, and performance requirements |
| Workstations & High-Resolution Monitors | 100,000 - 500,000+ | Number of radiologists, display quality, and processing power |
| Network Equipment (Routers, Switches, Firewalls) | 50,000 - 200,000 | Ensuring secure and reliable connectivity |
| Installation & Configuration Services | 100,000 - 500,000 | Includes initial setup and basic configuration |
| Integration with HIS/PACS | 100,000 - 1,000,000+ | Highly dependent on complexity of existing systems |
| Training (Radiologists, Technicians, IT) | 50,000 - 300,000 | On-site or remote, depending on scope |
| Ongoing Support & Maintenance Contract | 50,000 - 300,000 per year | Essential for updates, troubleshooting, and technical assistance |
Typical Cost Ranges for Teleradiology Gateway Setup in Mozambique (Estimates in Mozambican Metical - MZN)
- Basic Setup (Limited features, smaller scale): 500,000 MZN - 1,500,000 MZN
- Intermediate Setup (Standard features, moderate scale, basic integration): 1,500,000 MZN - 4,000,000 MZN
- Advanced Setup (Comprehensive features, large scale, complex integration, potential AI tools): 4,000,000 MZN - 10,000,000+ MZN
Affordable Teleradiology Gateway Setup Service Options
Setting up a teleradiology gateway is crucial for efficient and secure remote image sharing and interpretation. This service focuses on providing affordable solutions, understanding that cost-effectiveness is a primary concern for many practices. We offer various value bundles designed to maximize your investment and implement cost-saving strategies throughout the setup process. These options are tailored to accommodate different practice sizes and budgets, ensuring you get the essential functionality without unnecessary expenditure.
| Value Bundle | Description | Included Services | Cost-Saving Strategies | Estimated Price Range (USD) |
|---|---|---|---|---|
| Essentials Bundle | Our most budget-friendly option, perfect for smaller practices or those just starting with teleradiology. | Basic VPN setup, fundamental PACS/RIS connectivity, 2 user workstations, initial user training. | Utilizes open-source components where applicable, standardized configuration templates, remote-only initial setup. | $2,500 - $5,000 |
| Standard Bundle | A balanced solution offering enhanced functionality and scalability for growing practices. | Advanced VPN, robust PACS/RIS integration with minor customization, 4 user workstations, comprehensive training, basic ongoing support. | Bundled software licenses, optimized network configuration, phased rollout to minimize disruption. | $5,000 - $10,000 |
| Premium Bundle | Our most comprehensive package, designed for larger organizations with complex workflow needs. | High-availability VPN, full PACS/RIS integration with custom workflows, 6+ user workstations, advanced training, dedicated support, security audit. | Volume discounts on hardware/software, remote diagnostics, proactive system monitoring, on-site initial setup assistance. | $10,000+ |
| Custom Solutions | Tailored packages for unique requirements or integration with specific third-party systems. | Flexible inclusion of services based on client needs. | Scalable pricing based on complexity, focus on efficient integration to minimize development time. | Quote-Based |
Key Components of an Affordable Teleradiology Gateway Setup
- Secure VPN/Network Configuration: Establishing a secure and reliable connection between your on-site facility and the teleradiology provider's network.
- PACS/RIS Integration: Ensuring seamless compatibility and data flow with your existing Picture Archiving and Communication System (PACS) and Radiology Information System (RIS).
- Workstation Setup and Configuration: Deploying and configuring workstations at your site for efficient image review and reporting.
- User Training and Support: Providing comprehensive training for your staff on using the teleradiology system and offering ongoing technical support.
- Data Encryption and Security Protocols: Implementing robust measures to protect sensitive patient data in transit and at rest.
Verified Providers In Mozambique
In Mozambique's evolving healthcare landscape, identifying truly reliable and high-quality healthcare providers is paramount for individuals and organizations seeking the best medical services. Franance Health stands out as a distinguished entity, boasting a comprehensive credentialing process that ensures its network of providers meets rigorous standards. This commitment to verification not only builds trust but also guarantees that patients receive care from qualified, ethical, and competent professionals. Franance Health's meticulous vetting procedures are designed to identify and partner with healthcare facilities and practitioners who demonstrate excellence in clinical practice, patient safety, ethical conduct, and operational efficiency. By choosing a Franance Health verified provider, you are opting for a level of assurance that is unmatched in the region, ensuring peace of mind and access to superior healthcare outcomes.
| Credentialing Aspect | Franance Health Standard | Patient Benefit |
|---|---|---|
| Clinical Expertise & Qualifications | Verification of medical degrees, specializations, and ongoing professional development. | Ensures care is delivered by highly skilled and knowledgeable practitioners. |
| Patient Safety & Quality Assurance | Assessment of adherence to established protocols, equipment maintenance, and quality improvement initiatives. | Minimizes risks and promotes positive health outcomes. |
| Ethical Practice & Compliance | Review of professional conduct, patient rights policies, and regulatory compliance. | Guarantees transparent and respectful patient interactions. |
| Infrastructure & Resources | Evaluation of facility standards, equipment availability, and resource management. | Ensures access to appropriate and well-maintained medical facilities. |
| Reputation & Patient Feedback | Consideration of professional reputation and, where applicable, patient satisfaction metrics. | Provides an indication of consistent positive patient experiences. |
Why Franance Health Credentials Represent the Best Choice in Mozambique
- Rigorous Vetting Process: Franance Health employs a multi-faceted credentialing process that goes beyond basic licensing, scrutinizing clinical expertise, operational capacity, and adherence to international best practices.
- Commitment to Patient Safety: Verified providers have demonstrated a strong commitment to patient safety protocols, infection control measures, and risk management, minimizing potential harm.
- Ethical Conduct and Professionalism: Franance Health ensures its partners uphold the highest ethical standards in their practice, prioritizing patient well-being and transparent communication.
- Access to Qualified Professionals: The credentialing process identifies practitioners with proven qualifications, experience, and a track record of delivering excellent patient care.
- Enhanced Patient Trust and Confidence: The Franance Health seal of approval provides an immediate indicator of reliability, empowering patients to make informed decisions about their healthcare.
- Streamlined Access to Quality Care: By partnering with Franance Health, patients gain easier access to a network of pre-qualified and trusted healthcare providers across Mozambique.
Scope Of Work For Teleradiology Gateway Setup Service
This document outlines the Scope of Work (SOW) for the Teleradiology Gateway Setup Service. The objective is to establish a secure, reliable, and efficient gateway that facilitates the seamless transfer of radiological images and reports between client sites and the teleradiology service provider. This includes the installation, configuration, and testing of all necessary hardware and software components, as well as comprehensive documentation and training.
| Technical Deliverable | Description | Standard Specifications / Requirements |
|---|---|---|
| Gateway Hardware Installation & Configuration | Installation and configuration of the physical gateway appliance at the client's site. | Includes network connectivity (e.g., Ethernet, fiber), power, and environmental considerations. Hardware must meet minimum performance specifications for data throughput and reliability. Secure physical access controls. |
| Gateway Software Installation & Configuration | Installation and configuration of the teleradiology gateway software on the appliance. | Includes operating system, firewall, VPN client/server, image transfer protocols (e.g., DICOM, HL7), and any required middleware. Software must be up-to-date with vendor support. Secure configuration with strong authentication and access controls. |
| Network Connectivity Setup | Establishing and testing secure network connections between the client site and the teleradiology provider's infrastructure. | Utilizes secure VPN (e.g., IPsec, OpenVPN), dedicated leased lines, or secure cloud-based connectivity. Bandwidth provisioning to meet peak load requirements. Latency and jitter within acceptable teleradiology thresholds. |
| DICOM Conformance | Ensuring the gateway conforms to DICOM standards for image transfer and communication. | Supports DICOM C-STORE, C-FIND, C-MOVE, and other relevant DICOM services. Verification of DICOM AE Title, port numbers, and network configurations. Successful DICOM conformance testing with the teleradiology provider's PACS. |
| HL7 Integration (if applicable) | Integration for the transfer of patient demographics, orders, and reports via HL7 messages. | Supports relevant HL7 message types (e.g., ORM, ORU). Configuration of HL7 interfaces for sending and receiving messages. Validation of HL7 message parsing and routing. |
| Data Encryption & Security | Implementation of robust data encryption for data in transit and at rest. | Utilizes industry-standard encryption algorithms (e.g., AES-256) for VPN tunnels and sensitive data. Regular security audits and vulnerability assessments. Compliance with HIPAA/GDPR security mandates. |
| Firewall Configuration | Configuration of firewalls to allow only necessary traffic and protect against unauthorized access. | Rule-based access control, port forwarding for DICOM/HL7 traffic, intrusion detection/prevention systems (IDS/IPS) where applicable. Strict adherence to least privilege principles. |
| User Access Management | Configuration of user accounts and access permissions for managing the gateway. | Role-based access control (RBAC), strong password policies, multi-factor authentication (MFA) where feasible. Secure audit trails of all user activities. |
| Testing & Validation | Comprehensive testing to ensure functionality, performance, and security. | Includes unit testing, integration testing, performance testing, security penetration testing, and end-to-end workflow testing. Successful transfer of test images and reports. Sign-off by client IT and teleradiology provider. |
| Monitoring & Alerting Setup | Configuration of system monitoring and alerting mechanisms for proactive issue detection. | Real-time monitoring of gateway health, network status, data transfer rates, and error logs. Configurable alerts via email, SMS, or ticketing systems. |
| Documentation | Creation of detailed technical documentation for the setup and ongoing management of the gateway. | Includes installation guides, configuration manuals, network diagrams, security policies, troubleshooting guides, and user manuals. Documentation delivered in a searchable digital format. |
| Training | Provision of comprehensive training for client IT staff responsible for gateway administration. | Covers installation, configuration, basic troubleshooting, user management, and security best practices. Training delivered in-person or remotely, with hands-on exercises. |
| Post-Implementation Support | A defined period of support following the successful setup and handover of the gateway. | Includes remote assistance for troubleshooting, software updates, and minor configuration adjustments. Defined Service Level Agreement (SLA) for response and resolution times. |
Key Objectives of the Teleradiology Gateway Setup Service
- Establish a secure and compliant data transfer mechanism.
- Ensure reliable and uninterrupted connectivity for image and report exchange.
- Integrate with existing Picture Archiving and Communication Systems (PACS) and Electronic Health Records (EHR) where applicable.
- Optimize data transfer speeds and efficiency.
- Provide comprehensive documentation and training for client IT staff.
- Ensure adherence to all relevant data privacy and security regulations (e.g., HIPAA, GDPR).
Service Level Agreement For Teleradiology Gateway Setup Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Teleradiology Gateway Setup Service provided by [Your Company Name] (hereinafter referred to as "Provider") to [Client Company Name] (hereinafter referred to as "Client"). This SLA is an integral part of the overall service agreement between the Provider and the Client.
| Service Metric | Definition | Target Level | Measurement Period | Reporting Frequency |
|---|---|---|---|---|
| Initial Gateway Setup Completion | Time from successful initiation of the setup process to the functional deployment of the Teleradiology Gateway and its core connectivity. | Within 5 business days of receiving all necessary client information and access. | Per setup instance | Upon completion |
| Critical Incident Response Time | Time from the Client reporting a critical issue (e.g., inability to send/receive studies) to the Provider acknowledging the issue and commencing active troubleshooting. | Within 2 hours during business hours (9 AM - 5 PM Client's local time, Monday-Friday). | Per critical incident | Upon resolution |
| High Priority Incident Response Time | Time from the Client reporting a high-priority issue (e.g., performance degradation affecting workflow) to the Provider acknowledging the issue and commencing active troubleshooting. | Within 4 business hours during business hours. | Per high-priority incident | Upon resolution |
| Medium Priority Incident Response Time | Time from the Client reporting a medium-priority issue (e.g., minor feature malfunction) to the Provider acknowledging the issue and commencing active troubleshooting. | Within 8 business hours during business hours. | Per medium-priority incident | Upon resolution |
| Scheduled Maintenance Notification | Advance notice provided to the Client regarding planned system maintenance that may impact service availability. | Minimum of 48 hours written notice. | N/A | As scheduled |
| Gateway Uptime Guarantee | Percentage of time the Teleradiology Gateway is available and operational, excluding scheduled maintenance. | 99.5% | Monthly | Monthly |
Key Service Components:
- Teleradiology Gateway Installation and Configuration
- Integration with Client's PACS/RIS
- Secure Data Transmission Setup
- Initial User Training (as specified in the Master Service Agreement)
- Ongoing Maintenance and Support (as specified in the Master Service Agreement)
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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