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Medical Equipment Commissioning Service in Mozambique
Engineering Excellence & Technical Support
Medical Equipment Commissioning Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Adherence to International Standards
Our commissioning services meticulously follow ISO, IEC, and WHO guidelines, ensuring all medical equipment meets rigorous international safety and performance benchmarks, essential for patient care and regulatory compliance in Mozambique.
Optimized Equipment Performance & Longevity
We conduct comprehensive performance verification and calibration, guaranteeing optimal functionality from day one. This proactive approach minimizes downtime, extends equipment lifespan, and ensures reliable diagnostics and treatment for healthcare facilities across Mozambique.
Expert Training & Knowledge Transfer
Beyond installation, we provide in-depth training to your clinical and technical staff. This empowers local teams with the knowledge to operate, maintain, and troubleshoot equipment effectively, building sustainable healthcare capacity within Mozambique.
What Is Medical Equipment Commissioning Service In Mozambique?
Medical Equipment Commissioning Service in Mozambique refers to the systematic process of verifying, testing, and documenting that newly installed or relocated medical equipment is safe, functional, and performing according to the manufacturer's specifications and regulatory requirements within the specific context of a healthcare facility in Mozambique. This service ensures that the equipment integrates seamlessly into the clinical workflow and meets all applicable standards for patient care and operational efficiency. The commissioning process is critical for ensuring the longevity of the equipment, minimizing downtime, and safeguarding patient and staff safety.
| Who Needs Medical Equipment Commissioning Service in Mozambique? | Typical Use Cases | |||||||
|---|---|---|---|---|---|---|---|---|
| Hospitals and Clinics (Public and Private): Both new facilities and existing ones undergoing upgrades or expansions. | New Medical Equipment Installations: Upon delivery and installation of any new medical device, from basic laboratory equipment to complex imaging systems (MRI, CT scanners, X-ray machines). | Relocated Medical Equipment: When equipment is moved from one location to another within a facility or to a different facility. | Major Equipment Upgrades or Refurbishments: After significant modifications or overhawe of existing medical devices. | Introduction of New Technologies: When incorporating novel medical technologies into clinical practice. | Government Health Ministries and Agencies: Overseeing the procurement and deployment of medical equipment in public healthcare institutions. | Non-Governmental Organizations (NGOs) and International Aid Organizations: Involved in the provision of medical equipment to healthcare facilities in Mozambique. | Medical Equipment Suppliers and Manufacturers: Often require independent commissioning to validate their installations and product performance. | Research Institutions and Universities: Utilizing specialized medical equipment for research and educational purposes. |
| Installation of Diagnostic Imaging Equipment: Commissioning of MRI, CT scanners, X-ray units, ultrasound machines, and mammography systems. | Deployment of Surgical and Anesthesia Equipment: Verification of operating theater equipment such as anesthesia machines, ventilators, surgical lights, and electrosurgical units. | Setup of Laboratory and Diagnostic Instruments: Commissioning of automated analyzers, microscopes, PCR machines, and other laboratory diagnostic tools. | Integration of Critical Care Equipment: Ensuring the proper functioning and integration of patient monitors, infusion pumps, and dialysis machines. | Installation of Sterilization and Disinfection Equipment: Verification of autoclaves and other sterilization systems to meet infection control standards. | Implementation of Radiology Information Systems (RIS) and PACS: Ensuring the seamless integration of imaging equipment with these management systems. |
Key Stages and Components of Medical Equipment Commissioning in Mozambique:
- Pre-installation Verification: Confirming the site readiness (power, ventilation, structural integrity) and ensuring all necessary accessories and ancillaries are available before equipment delivery.
- Installation Verification: Inspecting the physical installation against manufacturer guidelines and local building codes to ensure proper placement and connectivity.
- Functional Testing: Performing a series of tests to confirm that all operational modes, settings, and features function as intended by the manufacturer.
- Performance Verification: Evaluating the equipment's output and accuracy against established benchmarks and performance criteria, often involving phantom testing or simulated patient scenarios.
- Safety Testing: Conducting electrical safety, radiation safety (where applicable), and mechanical safety checks to ensure compliance with national and international safety standards.
- Integration Testing: Verifying the seamless integration of the equipment with existing hospital information systems (HIS), picture archiving and communication systems (PACS), or other networked medical devices.
- User Training and Handover: Providing comprehensive training to clinical and technical staff on the operation, basic maintenance, and troubleshooting of the equipment, followed by formal handover documentation.
- Documentation and Reporting: Creating a detailed commissioning report that includes test results, calibration data, as-built drawings, user manuals, and certificates of compliance, serving as a record for future maintenance and audits.
Who Needs Medical Equipment Commissioning Service In Mozambique?
Medical equipment commissioning services are crucial for ensuring that newly installed or relocated medical devices in Mozambique function optimally, safely, and in compliance with relevant standards. This process validates the equipment's performance, accuracy, and reliability before it's put into clinical use, ultimately contributing to better patient care and reduced operational risks. The need for these services spans a wide range of healthcare providers and their associated departments.
| Customer Type | Key Departments Requiring Commissioning |
|---|---|
| Public Hospitals | Radiology/Imaging (X-ray, CT, MRI), Operating Theatres, Intensive Care Units (ICU), Emergency Departments, Laboratories, Cardiology, Oncology, Renal Dialysis, General Wards |
| Private Hospitals | Similar to Public Hospitals, often with a focus on advanced diagnostic and surgical equipment, maternity wards, and specialized outpatient services. |
| Specialized Clinics | Imaging Departments (CT, MRI, Ultrasound), Endoscopy Units, Surgical Suites, Cardiac Catheterization Labs, Dialysis Centers |
| Government Health Ministries and Agencies | Departments responsible for procurement, standards, and regulation of medical equipment across the national health system. They may commission for national projects or oversee the commissioning process. |
| Non-Governmental Organizations (NGOs) | Departments involved in setting up and managing health facilities, particularly in underserved areas. This includes all clinical departments where equipment is deployed. |
| Research Institutions and Universities | Laboratories involved in medical research, teaching hospitals affiliated with universities, and specialized research equipment units. |
| Medical Equipment Distributors and Manufacturers | Technical and service departments responsible for the initial installation, testing, and handover of equipment to end-users. |
| Remote and Rural Health Posts | Basic diagnostic equipment (e.g., portable X-ray, basic laboratory analyzers), sterilization equipment, and essential patient monitoring devices. |
Target Customers for Medical Equipment Commissioning Services in Mozambique
- Public Hospitals
- Private Hospitals
- Specialized Clinics (e.g., diagnostic imaging centers, surgical centers, cardiac units)
- Government Health Ministries and Agencies
- Non-Governmental Organizations (NGOs) involved in healthcare delivery
- Research Institutions and Universities with medical departments
- Medical Equipment Distributors and Manufacturers (for their installation and validation services)
- Remote and Rural Health Posts
Medical Equipment Commissioning Service Process In Mozambique
The Medical Equipment Commissioning Service Process in Mozambique outlines the systematic workflow undertaken by service providers to ensure newly installed or relocated medical equipment is safe, functional, and ready for clinical use. This process is crucial for patient safety, operational efficiency, and compliance with regulatory standards. The workflow typically begins with an initial inquiry from a healthcare facility and culminates in the successful handover and ongoing support.
| Stage | Description | Key Activities | Deliverables | Involved Parties |
|---|---|---|---|---|
| The process begins when a healthcare facility (hospital, clinic, etc.) expresses interest in commissioning medical equipment, either new installations or after relocation/refurbishment. | Receive and acknowledge inquiry, understand the client's needs, scope of work, and equipment details, discuss service offerings and preliminary pricing. | Understanding of client requirements, initial proposal/quotation. | Healthcare Facility Representative, Service Provider Sales/Technical Team |
| A thorough assessment of the installation site is conducted to identify any infrastructural requirements, potential challenges, and to develop a detailed commissioning plan. | Site visit, evaluation of power supply, ventilation, space, safety regulations, and existing infrastructure. Development of a detailed commissioning protocol and schedule. | Site assessment report, detailed commissioning plan, risk assessment, resource allocation plan. | Service Provider Technical Team, Healthcare Facility Biomedical/Technical Staff, Site Engineers |
| Before installation, the equipment is verified against specifications, and initial checks are performed to ensure it is in good condition and meets safety standards. | Unpacking and visual inspection, verification of accessories and documentation, preliminary electrical safety checks, functional checks (if applicable at this stage). | Equipment inventory, pre-commissioning checklist completion. | Service Provider Technical Team, Logistics/Procurement Team of Healthcare Facility |
| The medical equipment is physically installed in its designated location, and integrated with the facility's existing systems (e.g., IT networks, other medical devices). | Placement of equipment, connection to power, data, and other required utilities. Software installation and configuration, network integration. | Installed and connected equipment, initial system integration report. | Service Provider Technical Team (Engineers/Technicians), Healthcare Facility Biomedical/IT Staff |
| This is a critical stage where the equipment's performance is rigorously tested against manufacturer specifications and relevant standards to ensure accuracy and reliability. | Functional tests, performance validation, safety tests (electrical, radiation, etc.), calibration procedures, quality assurance checks, test result recording. | Test reports, calibration certificates, performance validation report, compliance documentation. | Service Provider Technical Team (Specialized Engineers/Technicians), Quality Assurance Personnel |
| End-users (clinicians, technicians) are trained on the proper operation, basic maintenance, and safety features of the commissioned equipment. | Development of training materials, practical demonstrations, hands-on sessions, assessment of user competency, provision of user manuals. | Trained personnel, user competency assessment records, training certificates. | Service Provider Trainers, Healthcare Facility Clinical Staff, Biomedical Technicians |
| All relevant documentation, including test reports, calibration certificates, user manuals, and maintenance schedules, is compiled and formally handed over to the healthcare facility. | Compilation of all commissioning documents, formal handover meeting, confirmation of acceptance by the client. | Complete commissioning dossier, signed handover certificate, operational equipment. | Service Provider Project Manager, Healthcare Facility Management/Biomedical Department |
| The service provider outlines ongoing support services and assists the facility in establishing a preventive maintenance plan to ensure long-term equipment reliability. | Discussion of warranty, service level agreements (SLAs), preventive maintenance schedules, spare parts availability, and troubleshooting support. | Maintenance contract/SLA, recommended maintenance plan, service support contact details. | Service Provider Technical/Sales Team, Healthcare Facility Biomedical Department |
Key Stages of Medical Equipment Commissioning in Mozambique
- Inquiry and Initial Consultation
- Site Assessment and Planning
- Equipment Verification and Pre-commissioning Checks
- Installation and Integration
- Performance Testing and Calibration
- User Training and Competency Assessment
- Documentation and Handover
- Post-Commissioning Support and Maintenance Planning
Medical Equipment Commissioning Service Cost In Mozambique
Commissioning medical equipment in Mozambique involves a complex interplay of factors influencing the overall cost. These factors can range from the type and complexity of the equipment to the geographical location of the healthcare facility and the qualifications of the commissioning engineers. Understanding these elements is crucial for accurate budgeting and successful project execution. The cost is typically quoted in local currency, the Mozambican Metical (MZN).
| Equipment Category | Estimated Cost Range (MZN per unit/project) | Notes |
|---|---|---|
| Basic Diagnostic Equipment (e.g., BP Monitor, Stethoscope, Oximeter) | 5,000 - 15,000 | Primarily involves basic functionality checks and calibration. |
| Mid-Range Laboratory Analyzers (e.g., small-scale hematology, biochemistry) | 20,000 - 75,000 | Includes calibration, reagent setup, and initial quality control checks. |
| Imaging Equipment (e.g., X-ray, Ultrasound) | 50,000 - 250,000+ | Cost varies significantly with modality, features, and installation complexity. May include radiation safety checks. |
| Advanced Imaging (e.g., CT Scanner, MRI Scanner) | 200,000 - 1,000,000+ | Highly complex, requires specialized engineers, extensive calibration, safety protocols, and potentially integration with PACS. |
| Surgical Equipment (e.g., surgical lights, tables, basic electrosurgical units) | 15,000 - 100,000 | Focus on mechanical and electrical safety, functionality, and basic ergonomic checks. |
| Sterilization Equipment (e.g., Autoclaves) | 25,000 - 150,000 | Includes validation of sterilization cycles, temperature/pressure calibration, and safety interlocks. |
| General Hospital Beds & Furniture | 2,000 - 10,000 | Basic assembly, functionality checks (e.g., electric/manual adjustments), and safety. |
| Comprehensive Project (e.g., equipping a new clinic or hospital wing) | Negotiable, often a project-based quote | Will encompass multiple equipment types, site preparation verification, and extensive coordination. |
Key Pricing Factors for Medical Equipment Commissioning in Mozambique
- Type and Complexity of Equipment: Simple devices like stethoscopes or blood pressure monitors will incur significantly lower commissioning costs than sophisticated imaging systems (MRI, CT scanners), surgical robots, or complex laboratory analyzers. The number of components, software integration requirements, and calibration procedures directly impact the time and expertise needed.
- Number of Equipment Units: A bulk order or commissioning for an entire hospital wing will likely benefit from economies of scale, potentially leading to a lower per-unit cost compared to commissioning a single device.
- Geographical Location: Commissioning services in major cities like Maputo, Beira, or Nampula are generally more cost-effective than in remote rural areas. This is due to factors like travel time, accommodation expenses for engineers, and logistical challenges in reaching distant locations.
- Travel and Accommodation Expenses: For engineers traveling from outside the immediate vicinity of the facility, airfare, ground transportation, and lodging are significant cost components.
- Engineer's Expertise and Qualifications: Highly specialized engineers with extensive experience in specific equipment types or advanced technologies will command higher fees. Certifications and accreditations also play a role.
- Duration of Commissioning: The time required to complete the commissioning process is a primary cost driver. Complex equipment requiring extensive testing, calibration, and user training will naturally take longer and incur higher labor costs.
- Software Integration and Validation: For networked medical devices or those requiring integration with existing hospital information systems (HIS) or picture archiving and communication systems (PACS), the complexity of software setup and validation will add to the cost.
- Testing and Calibration Requirements: Specific industry standards, regulatory requirements, or manufacturer protocols dictate the rigor of testing and calibration. More stringent requirements necessitate more time and specialized equipment for the engineers.
- User Training: Commissioning often includes training for the healthcare staff who will operate the equipment. The extent and duration of this training will influence the overall service fee.
- Warranty and Service Agreements: Some commissioning services may be bundled with initial warranty periods or ongoing maintenance agreements, which can affect the upfront cost.
- Regulatory Compliance and Documentation: Ensuring that the equipment meets all relevant Mozambican health regulations and providing comprehensive documentation for compliance purposes can add to the service scope and cost.
- Currency Fluctuations and Import Duties: While commissioning services are local, the cost of imported parts or consumables used during commissioning can be affected by currency exchange rates and import duties, indirectly influencing the service provider's pricing.
Affordable Medical Equipment Commissioning Service Options
Acquiring and commissioning medical equipment represents a significant investment for healthcare facilities. Ensuring this equipment is installed, calibrated, and tested correctly by qualified professionals is crucial for patient safety, operational efficiency, and regulatory compliance. Our Affordable Medical Equipment Commissioning Service Options focus on delivering high-quality, cost-effective solutions through strategically designed value bundles and proactive cost-saving strategies. We understand that budget constraints are a reality, and we've tailored our offerings to maximize your return on investment while minimizing expenditure without compromising on the integrity of the commissioning process.
| Value Bundle Option | Included Services | Target Facilities | Cost-Saving Strategies | Benefits |
|---|---|---|---|---|
| Standard Commissioning Package | Basic installation verification, functional testing, calibration, initial user training (group sessions). | Small clinics, private practices, departments with standard equipment needs. | Pre-scheduled site visits, standardized checklists, efficient workflow. | Cost-effective for routine equipment, predictable pricing, basic compliance assurance. |
| Advanced Commissioning Bundle | Includes Standard package plus advanced performance testing, integration with existing systems (e.g., PACS, EMR), in-depth user training (individual/small groups), and preliminary site assessment. | Medium-sized hospitals, specialized clinics, facilities undergoing minor upgrades. | Optimized technician allocation, bulk equipment discounts (if applicable), remote support for certain tasks. | Enhanced functionality assurance, smoother integration, improved staff proficiency, reduced long-term troubleshooting costs. |
| Comprehensive Turnkey Solution | Includes Advanced package plus project management, vendor liaison, site preparation consultation, full regulatory documentation support, and post-commissioning performance review. | Large hospitals, new facility construction, major equipment overhauls, research institutions. | Dedicated project teams, proactive risk management, leveraged vendor relationships, phased commissioning approach. | End-to-end service, minimized internal resource burden, guaranteed compliance, maximized operational readiness, long-term asset protection. |
| Modular Commissioning Add-ons | Specific services that can be added to any bundle, such as specialized software validation, advanced cybersecurity assessments, or custom training modules. | Facilities with unique or highly specialized equipment requirements. | Pay-per-service model, avoids overspending on unnecessary services, tailored expertise on demand. | Flexibility to address specific needs, cost control by selecting only required services. |
Key Features of Our Affordable Commissioning Services
- Expertise across a wide range of medical equipment types.
- Certified and experienced commissioning engineers.
- Comprehensive documentation and reporting.
- Flexible scheduling to minimize operational disruption.
- Adherence to all relevant industry standards and regulations.
- Transparent pricing and detailed proposals.
Verified Providers In Mozambique
In Mozambique, ensuring access to quality healthcare is paramount. Choosing verified healthcare providers is crucial for receiving safe, effective, and ethical medical services. Franance Health stands out as a beacon of trust and excellence in this landscape. This document outlines the credentials and compelling reasons why Franance Health represents the best choice for healthcare needs in Mozambique.
| Credential/Attribute | Franance Health's Verification Process | Benefits for Patients |
|---|---|---|
| Medical Licensing and Accreditation | Mandatory verification of current and valid medical licenses from the Mozambican Ministry of Health and relevant professional bodies. Accreditation with national and international quality standards is also a key requirement. | Guarantees that providers are legally qualified to practice and meet recognized benchmarks for quality and safety in their respective fields. |
| Professional Experience and Specialization | Thorough review of a provider's educational background, training, years of experience, and areas of specialization. Franance Health ensures specialists are board-certified or possess equivalent qualifications. | Ensures patients receive care from experienced professionals with the appropriate expertise for their medical condition, leading to more accurate diagnoses and effective treatments. |
| Clean Disciplinary Record | Rigorous background checks to ensure no history of malpractice claims, disciplinary actions, or ethical violations. | Provides peace of mind and assurance of patient safety by partnering with providers of unquestionable integrity. |
| Patient Feedback and Outcomes | Ongoing monitoring of patient satisfaction surveys and, where applicable, review of anonymized treatment outcome data to ensure consistently high levels of patient care. | Drives continuous improvement in service delivery and helps identify and promote providers who consistently deliver excellent patient experiences and results. |
| Infrastructure and Equipment Standards | Assessment of clinic/hospital facilities to ensure they meet required safety, hygiene, and equipment standards for providing optimal care. | Ensures that patients are treated in a safe, clean, and well-equipped environment, contributing to better medical outcomes and overall comfort. |
Why Franance Health is the Superior Choice:
- Unwavering Commitment to Quality Assurance: Franance Health rigorously vets all its partner providers, ensuring they meet and exceed national and international healthcare standards.
- Extensive Network of Specialized Expertise: From general practitioners to highly specialized surgeons and diagnosticians, Franance Health connects you with the right medical professional for your specific needs.
- Patient-Centric Approach: We prioritize your well-being, focusing on personalized care, clear communication, and a supportive patient journey.
- Technological Integration for Enhanced Care: Franance Health leverages modern technology to facilitate efficient appointment booking, secure record-keeping, and streamlined communication with providers.
- Transparent and Ethical Practices: We are committed to absolute transparency in our operations and ensure that all partner providers adhere to the highest ethical codes of conduct.
Scope Of Work For Medical Equipment Commissioning Service
This Scope of Work (SOW) outlines the services to be provided for the commissioning of new medical equipment. The objective of this commissioning process is to ensure that all newly acquired medical equipment is installed, tested, calibrated, and validated according to manufacturer specifications, regulatory requirements, and hospital standards, ensuring optimal performance, safety, and readiness for clinical use. This SOW details the technical deliverables and standard specifications that will be adhered to throughout the commissioning process.
| Deliverable | Description | Standard Specification/Reference | Acceptance Criteria |
|---|---|---|---|
| Pre-installation Checklist | A comprehensive checklist to verify that the installation site meets all power, environmental, structural, and network requirements for the specific equipment. | Manufacturer's installation manual, hospital IT/facilities guidelines, relevant electrical codes (e.g., NFPA 99). | Completed checklist signed by site representative and commissioning engineer. All identified deficiencies must be resolved prior to equipment delivery. |
| Installation Verification Report | Confirmation that the equipment has been physically installed correctly, including all accessories, cabling, and peripheral devices, as per manufacturer's instructions. | Manufacturer's installation manual, vendor's installation documentation. | Signed report by commissioning engineer and vendor representative. Verification of correct placement, connections, and power-on sequence. |
| Functional Test Protocol and Report | A detailed protocol outlining all essential functions of the equipment to be tested, followed by a report documenting the results of these tests. | Manufacturer's service manual, clinical user guidelines, hospital policies. | All critical functions tested successfully. Performance within specified operational parameters. Deviation logs maintained and addressed. |
| Calibration Certificate | Documentation proving that the equipment has been calibrated to meet its specified accuracy and performance standards, using traceable measurement standards. | Manufacturer's calibration procedures, ISO 17025 (for accredited labs), national metrology institute standards. | Calibration traceable to national/international standards. Accuracy within ± X% (or specified tolerance). Calibration due date clearly indicated. |
| Safety Test Report | Report confirming that the equipment meets all relevant electrical, mechanical, and radiation safety standards, including leakage current and grounding integrity. | IEC 60601 series, FDA regulations, hospital biomedical safety protocols. | All safety parameters within acceptable limits. No hazardous conditions identified. |
| Performance Qualification (PQ) Report | A report demonstrating that the equipment consistently performs as intended under normal operating conditions and meets all clinical requirements. | Manufacturer's performance specifications, clinical workflow requirements, FDA guidelines for IQ/OQ/PQ. | Successful completion of all PQ tests. Equipment validated for intended clinical use. |
| Integration Test Report (if applicable) | Verification of seamless data exchange and interoperability with other hospital systems (e.g., HIS, PACS, EMR) for networked devices. | HL7 standards, DICOM standards, hospital IT integration specifications. | Successful data transmission and reception. Data integrity confirmed. System interoperability validated. |
| User Training Completion Records | Documentation confirming that designated clinical and technical staff have received comprehensive training on the equipment's operation, maintenance, and troubleshooting. | Manufacturer's training materials, hospital training policies. | Signed attendance sheets or electronic records. Competency assessments completed successfully (if required). |
| Final Commissioning Report | A comprehensive report summarizing all commissioning activities, test results, identified issues and their resolutions, and final acceptance of the equipment. | Internal hospital quality assurance standards, regulatory requirements. | Report approved by authorized personnel (e.g., Biomedical Engineering Manager, Clinical Department Head). Equipment formally accepted for clinical use. |
| As-Built Drawings/Documentation | Updated schematics, wiring diagrams, or layout plans reflecting the final installed configuration of the equipment, if modified during installation. | Manufacturer's documentation standards, CAD standards. | Accurate representation of the final installation, reflecting any approved deviations or modifications. |
Key Stages of Medical Equipment Commissioning
- Pre-installation Verification and Site Readiness Assessment
- Installation and Configuration Verification
- Functional Testing and Performance Verification
- Calibration and Accuracy Verification
- Safety Testing and Compliance Verification
- Integration Testing (where applicable)
- User Training and Competency Assessment
- Documentation and Reporting
Service Level Agreement For Medical Equipment Commissioning Service
This Service Level Agreement (SLA) outlines the performance standards and guarantees for the Medical Equipment Commissioning Service provided by [Your Company Name] to [Client Name]. This SLA aims to ensure the efficient and reliable deployment of newly acquired medical equipment, minimizing downtime and ensuring timely availability for patient care.
| Service Component | Response Time (Business Hours) | Resolution Target | Uptime Guarantee (Post-Commissioning) |
|---|---|---|---|
| Initial Site Assessment & Planning | 2 Business Days (after request confirmation) | N/A (Service delivery) | N/A |
| Equipment Installation & Assembly | As per agreed project schedule | N/A (Service delivery) | N/A |
| Functional Testing & Calibration | Within 4 Business Hours of completion of installation | 1 Business Day (for minor adjustments/re-testing) | N/A |
| IT System Integration (if applicable) | Within 8 Business Hours of functional testing completion | 2 Business Days (for integration troubleshooting) | N/A |
| User Training | As per agreed project schedule | N/A (Service delivery) | N/A |
| Critical Issue during Commissioning (e.g., preventing functionality) | Immediate (within 1 Business Hour) | 4 Business Hours (to restore essential functionality) | N/A |
| Post-Commissioning (Initial 30 Days - for commissioned equipment only) | Within 4 Business Hours | 8 Business Hours (for resolution of commissioning-related defects) | 99.5% (for the commissioned equipment's intended function) |
Scope of Services
- Pre-installation site assessment and readiness verification.
- Unpacking, assembly, and physical installation of designated medical equipment.
- Functional testing and calibration according to manufacturer specifications.
- Integration with existing hospital IT systems (if applicable).
- User training for authorized personnel.
- Final handover and sign-off.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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