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DICOM Modality Worklist Setup Service in Mozambique Engineering Excellence & Technical Support

DICOM Modality Worklist Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.

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Enhanced DICOM Modality Worklist Interoperability

Successfully implemented and configured DICOM Modality Worklist services, enabling seamless data exchange and scheduling for medical imaging modalities (e.g., X-ray, CT, MRI) across healthcare facilities in Mozambique. This ensures accurate patient information, reduces manual data entry errors, and optimizes radiologist workflows.

Secure and Reliable DICOM Network Integration

Established robust and secure DICOM network connectivity for Modality Worklist services, adhering to international standards. This involves configuring network protocols, firewall rules, and access controls to guarantee the integrity and confidentiality of patient data transmission within Mozambique's healthcare infrastructure.

Optimized Imaging Workflow Efficiency

Deployed and fine-tuned DICOM Modality Worklist solutions to streamline patient scheduling, exam ordering, and image retrieval processes. This has led to significant improvements in departmental efficiency, reduced patient wait times, and enhanced the overall quality of diagnostic imaging services provided in Mozambique.

What Is Dicom Modality Worklist Setup Service In Mozambique?

The DICOM Modality Worklist Setup Service in Mozambique refers to the configuration and implementation of the DICOM Modality Worklist Management Service Class (MWL-SC) within healthcare facilities. This service enables a Modality Worklist Server (typically part of a PACS or RIS) to provide a list of scheduled procedures to imaging modalities (e.g., CT, MRI, X-ray) via the DICOM network. This facilitates efficient patient scheduling, data entry automation, and workflow optimization in radiology departments.

Who Needs the DICOM Modality Worklist Setup Service?Typical Use Cases
Radiology Departments/Imaging Centers: To automate the pre-population of patient and procedure data on imaging equipment, reducing manual data entry errors and improving efficiency.Hospitals and Clinics with Radiology Services: To streamline the scheduling and execution of imaging examinations, ensuring that modalities have accurate information about upcoming procedures.Healthcare IT Administrators: Responsible for the implementation, maintenance, and security of DICOM-based healthcare IT infrastructure.Radiology Information System (RIS) Vendors/Implementers: To integrate the MWL functionality as a core feature of their RIS solutions.PACS Vendors/Implementers: To ensure interoperability with RIS and modalities via the MWL service.
Automated Patient Data Entry: When a technologist selects a patient from the worklist on the modality, their demographic and scheduled procedure information is automatically loaded, minimizing transcription errors.Procedure Scheduling and Prioritization: The MWL provides a real-time view of scheduled procedures, allowing for better resource allocation and prioritization of urgent cases.Workflow Automation: Eliminates the need for manual printing of patient schedules and forms, reducing paper usage and improving turnaround times.Improved Data Integrity: Reduces the risk of patient misidentification and incorrect procedure mapping.Enhanced Modality Utilization: Ensures that modalities are efficiently scheduled and ready for upcoming procedures, minimizing idle time.Compliance and Auditing: Facilitates accurate record-keeping and auditing of imaging procedures.

Key Components and Processes of DICOM Modality Worklist Setup Service

  • DICOM Network Configuration: Establishing secure and reliable DICOM network connectivity between the Modality Worklist Server and the imaging modalities. This includes IP addresses, AE Titles, port numbers, and potentially TLS for enhanced security.
  • Worklist Server Implementation: Deploying and configuring a DICOM server that supports the Modality Worklist Server role. This is often integrated with a RIS (Radiology Information System) or PACS (Picture Archiving and Communication System).
  • Modality Configuration: Configuring each imaging modality to act as a Modality Worklist Client. This involves specifying the AE Title and network details of the Modality Worklist Server.
  • Data Mapping and Standards: Ensuring that relevant patient demographic and procedural information is accurately mapped from the RIS/HIS to the DICOM Modality Worklist dataset (e.g., patient name, ID, date of birth, procedure code, scheduled procedure step start time). Adherence to relevant DICOM standards (e.g., DICOM PS3.8, DICOM Part 15 for security) is crucial.
  • Scheduled Procedure Step (SPS) Management: The system must be capable of receiving, storing, and updating Scheduled Procedure Steps. This includes attributes like ScheduledProcedureStepID, Modality, ScheduledStationAETitle, ScheduledProcedureStepStartDate, ScheduledProcedureStepStartTime, RequestedProcedureID, and RequestedProcedureDescription.
  • Workflow Integration: Seamlessly integrating the worklist functionality into the existing clinical workflow, from patient registration and scheduling to procedure execution and reporting.
  • Testing and Validation: Rigorous testing to ensure accurate retrieval of worklist items by modalities, proper patient data association, and reliable communication between the server and clients.
  • Training and Support: Providing training to radiology staff, technologists, and IT personnel on the operation and maintenance of the MWL service.

Who Needs Dicom Modality Worklist Setup Service In Mozambique?

The DICOM Modality Worklist (MWL) setup service is crucial for healthcare facilities in Mozambique seeking to streamline their medical imaging workflows. It enables the seamless transfer of patient and examination information from the hospital's RIS/HIS to imaging modalities like X-ray, CT, MRI, and Ultrasound. This automation reduces manual data entry errors, improves efficiency, and ensures that imaging equipment is prepared with the correct patient details and protocols prior to an examination. The service focuses on configuring and integrating the MWL server with existing hospital IT systems and imaging devices.

Customer TypeRelevant DepartmentsKey Benefits of MWL Setup Service
Public HospitalsRadiology Department, IT Department, PACS Administration, Ward Management, Registration/AdmissionsImproved patient throughput, reduced administrative burden, enhanced data accuracy for national health records, better resource allocation in imaging departments.
Private HospitalsRadiology Department, Medical Records, IT Department, Administration, SchedulingIncreased operational efficiency, enhanced patient experience through reduced waiting times, competitive advantage through modern technology adoption, improved billing accuracy.
Specialized ClinicsCardiology (Echo, Angiography), Neurology (MRI, CT), Oncology (PET/CT), Diagnostic Imaging ServicesPrecise protocol selection for specialized exams, faster turnaround for urgent cases, seamless integration with modality-specific software, improved diagnostic accuracy through standardized data.
Diagnostic Imaging CentersRadiology Operations, IT Management, Client ServicesStreamlined patient registration and workflow, optimized equipment utilization, reduced scheduling conflicts, efficient communication with referring physicians.
Government Health AgenciesHealth Information Systems Unit, Provincial/Regional Health Offices, Training & Capacity Building DepartmentsStandardization of imaging data across public facilities, facilitation of data analytics and public health research, support for e-health initiatives, development of best practices for imaging departments.

Target Customers and Departments in Mozambique Requiring DICOM Modality Worklist Setup Service

  • Public Hospitals
  • Private Hospitals
  • Specialized Clinics (e.g., Cardiology, Neurology)
  • Diagnostic Imaging Centers
  • Government Health Agencies (for central management or training initiatives)

Dicom Modality Worklist Setup Service Process In Mozambique

This document outlines the DICOM Modality Worklist Setup Service Process within Mozambique, detailing the workflow from an initial inquiry to the successful execution of the service. The Modality Worklist (MWL) is a crucial DICOM service that allows a PACS (Picture Archiving and Communication System) or RIS (Radiology Information System) to push scheduled procedures to imaging modalities. This ensures that the correct patient information and procedure details are automatically populated on the modality, reducing errors and improving efficiency. The process described here is tailored to the specific context of Mozambique, acknowledging potential variations in infrastructure and operational practices.

PhaseKey ActivitiesInvolved PartiesTypical Duration (Mozambique Context)
Inquiry & Needs AssessmentInitial contact, understanding requirements, system overviewHealthcare Facility, Service Provider1-3 days
Information Gathering & Requirements DefinitionDetailed technical and workflow assessment, defining specific MWL needsHealthcare Facility (IT, Clinical Staff), Service Provider2-7 days
Technical Feasibility & Solution DesignAssessing compatibility, designing integration approach, network planningService Provider (Technical Team)3-10 days
Quotation & ProposalDeveloping and submitting cost estimates and service scopeService Provider2-5 days
Agreement & ContractLegal review and signing of contractHealthcare Facility, Service Provider3-15 days (can vary based on procurement processes)
Pre-installation & Site SurveyVerifying network, power, and physical readinessService Provider (Field Engineer), Healthcare Facility (IT)1-3 days
Installation & ConfigurationSetting up AE Titles, ports, IP addresses on RIS/PACS and modalitiesService Provider (Field Engineer/Integration Specialist)2-7 days per facility/site (depending on number of modalities)
DICOM Conformance TestingVerifying successful worklist queries and data retrievalService Provider (Integration Specialist), Healthcare Facility (IT)1-3 days
Workflow Integration & UATTesting within clinical workflow, user feedback collectionHealthcare Facility (Radiographers, Technologists), Service Provider3-7 days
User TrainingEducating staff on MWL usage and basic troubleshootingService Provider (Trainer), Healthcare Facility (End Users)1-3 days
Go-Live & SupportService activation, initial troubleshooting and stabilizationService Provider, Healthcare FacilityOngoing (initial intense support for 1-2 weeks)
Monitoring & OptimizationPerformance checks, identifying improvementsService Provider (Remote Support/On-site visits)Continuous

DICOM Modality Worklist Setup Service Process in Mozambique: Workflow Stages

  • Inquiry and Needs Assessment: The process begins with an inquiry from a healthcare facility in Mozambique that has acquired new DICOM-compliant imaging modalities or wishes to integrate existing ones with their RIS/PACS for Modality Worklist functionality.
  • Information Gathering and Requirements Definition: The service provider (e.g., a local IT vendor, a PACS/RIS vendor representative, or a specialized DICOM integration specialist) engages with the facility to understand their specific needs. This includes identifying the types of modalities, their DICOM capabilities, the existing RIS/PACS infrastructure, network topology, and any specific workflow requirements.
  • Technical Feasibility Study and Solution Design: Based on the gathered information, a technical feasibility study is conducted. This assesses compatibility between the modalities and the RIS/PACS, network readiness, and potential challenges. A tailored solution design is then proposed, outlining the necessary DICOM configurations, network settings, and any required middleware or integration software.
  • Quotation and Proposal Submission: A detailed quotation and proposal are submitted to the healthcare facility, outlining the scope of work, deliverables, timelines, and associated costs. This often includes components like software licensing, hardware (if needed), installation, configuration, testing, and training.
  • Agreement and Contract Finalization: Upon acceptance of the proposal, a formal agreement or contract is signed between the healthcare facility and the service provider. This document legally binds both parties to the terms and conditions of the service.
  • Pre-installation Preparations and Site Survey: The service provider conducts a thorough site survey to verify network infrastructure (wired/wireless connectivity, IP addressing schemes, firewalls), power availability, and physical space requirements. Any necessary network configurations or prerequisites are communicated to the facility's IT department.
  • Installation and Configuration: This is the core execution phase. The service provider installs and configures the necessary DICOM network services on the RIS/PACS (AE Titles, ports, IP addresses). They then configure each modality to communicate with the RIS/PACS for the Modality Worklist service. This involves setting the AE Title, IP address, and port of the RIS/PACS on each modality, and vice-versa.
  • DICOM Conformance Testing: Rigorous testing is performed to ensure that the modalities can successfully query and receive worklist information from the RIS/PACS. This involves sending test HL7 messages (if applicable for triggering worklist updates) or directly querying the worklist from the modality and verifying the accuracy and completeness of the returned data.
  • Workflow Integration and User Acceptance Testing (UAT): The Modality Worklist is integrated into the facility's existing clinical workflow. Clinicians and radiographers test the system in a real-world scenario to ensure it meets their operational needs and that data flows correctly. Feedback is collected and addressed.
  • User Training: Comprehensive training is provided to the relevant personnel (radiographers, technologists, IT staff) on how to utilize the Modality Worklist, troubleshoot common issues, and understand its role in the overall imaging workflow.
  • Go-Live and Post-Implementation Support: The service goes live. The service provider offers post-implementation support to address any immediate issues that may arise and ensure the smooth operation of the Modality Worklist service. This often includes a warranty period and options for ongoing maintenance contracts.
  • Monitoring and Optimization: Regular monitoring of the Modality Worklist service is recommended to ensure continued optimal performance, identify potential bottlenecks, and implement any necessary optimizations or updates as the facility's needs evolve.

Dicom Modality Worklist Setup Service Cost In Mozambique

Setting up a DICOM Modality Worklist (MWL) service in Mozambique involves various costs that can fluctuate based on several factors. This service is crucial for healthcare providers to efficiently manage patient imaging workflows, ensuring that imaging requests are accurately transmitted to modalities like X-ray, CT, MRI, and Ultrasound. The total cost will depend on the complexity of the integration, the chosen vendor, customization needs, and ongoing support requirements. Pricing is typically quoted in Mozambique Metical (MZN).

Cost ComponentEstimated Range (MZN)Notes
MWL Software Licensing (Perpetual)50,000 - 250,000+Highly dependent on vendor, features, and number of modalities. Subscription models will vary.
Hardware (Server/Cloud Instance)20,000 - 100,000+Initial purchase or monthly cloud subscription. Scales with performance needs.
Integration Services (per modality)10,000 - 50,000+Cost per connection, factoring in HL7/DICOM conformance and customization.
Customization & Development25,000 - 150,000+Based on complexity of specific workflow requirements.
Implementation & Project Management30,000 - 120,000+Covers planning, deployment, testing, and go-live support.
Training5,000 - 25,000+Per session or comprehensive package for staff.
Annual Maintenance & Support10,000 - 50,000+Typically 15-25% of the initial software license cost per year.
Total Initial Setup Cost (Estimated)100,000 - 600,000+This is a broad estimate for a medium-sized implementation. Smaller or larger setups will differ.
Total Annual Recurring Cost (Estimated)30,000 - 150,000+Primarily for software maintenance, support, and potential cloud hosting.

Key Pricing Factors for DICOM Modality Worklist Setup in Mozambique

  • Software Licensing: The cost of the MWL server software itself is a primary driver. This can be a perpetual license or a subscription-based model.
  • Hardware Requirements: Depending on the chosen software and expected workload, dedicated servers or cloud hosting might be necessary, adding to the initial and ongoing costs.
  • Integration Complexity: The number of modalities to be integrated, the compatibility of existing systems (PACS, RIS, EMR), and the need for custom interfaces will significantly impact setup costs.
  • Vendor Choice & Support: Different vendors offer varying levels of service, training, and post-installation support. Premium support packages will naturally increase the price.
  • Customization & Development: If specific workflows or reporting requirements necessitate custom development or modifications to the MWL solution, this will incur additional development fees.
  • Training: Comprehensive training for IT staff and radiographers on using and managing the MWL system is often included but can be a separate cost item.
  • Project Management & Implementation Services: The process of planning, deploying, and testing the MWL system requires skilled project management and implementation expertise.
  • Ongoing Maintenance & Support: Annual maintenance contracts, software updates, and technical support are recurring costs that need to be factored in.
  • Network Infrastructure: Ensuring a robust and reliable network infrastructure within the healthcare facility is essential for the MWL service to function effectively. While not directly a MWL cost, it's a prerequisite.
  • Currency Exchange Rates: As pricing might originate from international vendors, fluctuations in the MZN against major currencies can influence the final cost.

Affordable Dicom Modality Worklist Setup Service Options

Setting up a DICOM Modality Worklist (MWL) is crucial for modern radiology departments to streamline workflow, improve efficiency, and ensure accurate patient data management. This service helps connect imaging modalities (like X-ray, CT, MRI) with the RIS/PACS, enabling automatic scheduling and order entry. We offer flexible and affordable MWL setup services designed to meet the diverse needs and budgets of healthcare providers. Our value bundles are structured to provide comprehensive solutions at competitive prices, while our cost-saving strategies ensure you get the most out of your investment.

StrategyDescriptionBenefit
Phased ImplementationBreaking down the MWL setup into manageable phases allows for incremental rollout and easier budget allocation.Reduces upfront capital expenditure, allows for learning and adjustments along the way.
Standardized ConfigurationsLeveraging pre-defined, best-practice configurations for common modalities and RIS/PACS systems.Faster deployment, reduced customization costs, and predictable outcomes.
Remote Assistance & Cloud-Based SolutionsUtilizing remote access for setup and configuration, or offering cloud-hosted MWL services where applicable.Minimizes on-site visit costs, provides scalability, and often offers a lower total cost of ownership.
Bundled Pricing DiscountsPurchasing MWL setup as part of a larger RIS/PACS integration project or choosing our bundled value options.Significant cost savings compared to purchasing services à la carte.
Training & Knowledge TransferProviding comprehensive training to your IT staff during and after the setup process.Empowers your internal team to manage and troubleshoot, reducing reliance on external support for routine tasks.
Leveraging Existing InfrastructureWorking with your existing network and IT infrastructure to minimize the need for new hardware or software.Lower initial investment and reduced complexity.

Understanding Value Bundles

  • {"title":"Basic Setup Bundle","description":"Ideal for smaller practices or those with a clear understanding of their existing infrastructure. This bundle focuses on the core functionality of MWL setup."}
  • {"title":"Standard Integration Bundle","description":"A balanced option for most departments, including advanced configuration, basic HL7 integration for patient demographics, and initial testing."}
  • {"title":"Comprehensive Enterprise Bundle","description":"Our most robust offering, designed for larger institutions with complex workflows. Includes advanced integration, multi-site support, extensive testing, and customized training."}
  • {"title":"Customizable Add-ons","description":"Flexibility is key. We offer a range of optional services that can be added to any bundle to tailor the solution precisely to your needs, such as advanced HL7 interface development, specific modality driver configuration, or remote support packages."}

Verified Providers In Mozambique

In Mozambique's burgeoning healthcare landscape, identifying and trusting reliable providers is paramount for individuals and organizations seeking quality medical services. Franance Health stands out as a leading entity, distinguished by its rigorous credentialing process and unwavering commitment to excellence. This commitment ensures that all healthcare professionals affiliated with Franance Health meet the highest international standards for expertise, ethics, and patient care. By choosing Franance Health, you are not just selecting a medical service; you are engaging with a network of verified professionals dedicated to your well-being and offering peace of mind through unparalleled quality and integrity.

Credential CategoryFranance Health Verification StandardBenefit to Patient
Medical Licensure & RegistrationCurrent and valid licenses verified with Mozambican medical boards and relevant international bodies.Ensures provider is legally qualified to practice medicine.
Educational QualificationsAccreditation and authenticity of degrees and diplomas confirmed from recognized institutions.Guarantees a foundational level of medical education and training.
Professional ExperienceThorough background checks and verification of previous employment and clinical experience.Confirms practical application of knowledge and proven track record.
Specialty CertificationsValidation of board certifications and advanced training in specific medical fields.Ensures access to specialized expertise when needed.
Good Standing & Ethical ConductReview of professional references and absence of disciplinary actions or malpractice claims.Promotes patient safety and builds trust in ethical practice.
Language ProficiencyAssessment of communication skills in relevant languages (Portuguese, English, local dialects) for effective patient interaction.Facilitates clear communication and understanding of medical information.

Why Franance Health Credentials Matter

  • Rigorous Verification Process: Franance Health employs a multi-faceted vetting system for all its providers, scrutinizing qualifications, licenses, and professional history.
  • Commitment to International Standards: All credentialed providers adhere to globally recognized best practices in healthcare delivery and patient safety.
  • Focus on Expertise and Specialization: Franance Health ensures providers possess the specific skills and knowledge required for various medical disciplines, from general practice to specialized care.
  • Ethical Practice and Patient Advocacy: Beyond technical skills, Franance Health verifies providers' commitment to ethical conduct and the well-being of their patients.
  • Continuous Professional Development: Credentialed providers are expected to engage in ongoing training and education, staying abreast of the latest medical advancements.
  • Enhanced Patient Trust and Confidence: The Franance Health seal of approval signifies a provider who has met stringent criteria, fostering trust and assuring patients of high-quality care.

Scope Of Work For Dicom Modality Worklist Setup Service

This document outlines the Scope of Work (SOW) for the DICOM Modality Worklist (MWL) Setup Service. This service encompasses the installation, configuration, and testing of a DICOM MWL service to facilitate seamless integration between modalities (e.g., CT, MRI, X-ray) and a Picture Archiving and Communication System (PACS) or RIS (Radiology Information System). The objective is to ensure that patient and procedure information is automatically populated into the modality, reducing manual data entry errors and improving workflow efficiency.

PhaseDescriptionKey ActivitiesTechnical DeliverablesStandard Specifications
  1. Planning and Requirement Gathering
Understand the existing IT infrastructure, modality types, PACS/RIS integration points, and specific MWL requirements.Conduct site survey and interviews with stakeholders (IT, Radiology, Modality Technologists).Document detailed MWL requirements, including AE Titles, IP addresses, ports, and data mapping.DICOM Conformance Statement review for existing systems (PACS/RIS, Modalities).
  1. MWL Server Setup and Configuration
Install and configure the DICOM MWL server software (if a new server is required) or configure the existing PACS/RIS for MWL functionality.Install MWL server software (if applicable).Configure AE Titles, IP addresses, ports for the MWL server.Define and configure the data elements to be provided in the MWL (e.g., Patient Name, ID, DOB, Accession Number, Study Description, Modality Type).Establish AE Titles, IP addresses, and ports for each modality to communicate with the MWL server.DICOM Standard Part 4 (Service Class Specifications) - Modality Worklist Service Class.DICOM Standard Part 3 (Information Object Definitions) - Patient/Study Management SOP Classes.DICOM Standard Part 8 (Network Communication) - Network Image Management (NIM).
  1. Modality Integration and Configuration
Configure each imaging modality to query the MWL server.For each modality: set up MWL AE Title, IP address, and port.Map modality fields to corresponding DICOM MWL attributes.Configure modality to send Modality Performed Procedure Step (MPPS) messages back to PACS/RIS (if applicable and within scope).DICOM Conformance Statement for each modality.DICOM Standard Part 11 (Media Storage and File Format) - for data transfer aspects (though primarily MWL focus).
  1. Testing and Validation
Thoroughly test the MWL integration to ensure correct data transfer and workflow.Perform test queries from modalities to the MWL server.Verify patient and procedure information populates correctly on modalities.Simulate real-world scenarios, including multiple modalities and concurrent requests.Validate error handling and reporting mechanisms.UAT (User Acceptance Testing) with key stakeholders.DICOM Conformance Statement verification.IEEE 802.1Q (VLAN tagging for network segmentation, if applicable).
  1. Documentation and Handover
Provide comprehensive documentation for the implemented MWL service.Generate a detailed MWL configuration document.Provide a test report summarizing all testing activities and results.Create a user guide for modality technologists on how to utilize the MWL.Deliver any relevant training materials.Final handover of all documentation and configured systems.Service Level Agreement (SLA) for ongoing support (if applicable).

Key Objectives

  • Enable automatic population of patient and procedure data onto imaging modalities.
  • Reduce manual data entry, minimizing transcription errors.
  • Streamline the imaging workflow from order entry to image acquisition.
  • Ensure reliable and secure communication between modalities and the MWL server.
  • Provide comprehensive documentation for the configured MWL service.

Service Level Agreement For Dicom Modality Worklist Setup Service

This Service Level Agreement (SLA) outlines the performance expectations and guarantees for the DICOM Modality Worklist Setup Service. It defines the responsibilities of both the Service Provider and the Customer and establishes metrics for response times and uptime.

MetricTargetMeasurement PeriodCustomer Remedy/Credit
Service Availability (Uptime)99.9%MonthlyFor every full 1% of Downtime below 99.9% in a given month, a credit of 5% of the monthly service fee will be applied. Maximum credit is 25% of monthly fee.
Critical Worklist Request Response Time (During Business Hours)< 10 seconds95% of requests within a 1-hour windowFor every 1-hour window where less than 95% of critical requests are within the target response time, a credit of 1% of the daily service fee will be applied.
Non-Critical Worklist Request Response Time (During Business Hours)< 30 seconds90% of requests within a 1-hour windowFor every 1-hour window where less than 90% of non-critical requests are within the target response time, a credit of 0.5% of the daily service fee will be applied.
Scheduled Maintenance NotificationAt least 48 hours in advanceN/AFailure to provide timely notification may result in a service credit equivalent to 1 day's service fee.

Key Definitions

  • DICOM Modality Worklist Setup Service: The service responsible for creating, updating, and managing DICOM Modality Worklist entries, enabling radiology modalities to retrieve patient and study information for scheduled procedures.
  • Service Provider: The entity providing the DICOM Modality Worklist Setup Service.
  • Customer: The entity utilizing the DICOM Modality Worklist Setup Service.
  • Downtime: Any period during which the DICOM Modality Worklist Setup Service is unavailable and cannot process worklist requests. Scheduled maintenance is excluded from this definition.
  • Response Time: The time taken from the initiation of a worklist request by a modality to the point where the worklist entry is successfully retrieved or an appropriate error message is returned.
  • Scheduled Maintenance: Planned periods where the service may be temporarily unavailable for updates, upgrades, or repairs. The Customer will be notified in advance of any scheduled maintenance.
  • Business Hours: The defined hours during which the Service Provider commits to providing support and rapid response times. This is typically Monday to Friday, 9:00 AM to 5:00 PM local time, excluding public holidays.
In-Depth Guidance

Frequently Asked Questions

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Phase 02: Execution

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