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Verified Service Provider in Mozambique
Customs Clearing & Forwarding Coordination Service (Medical Devices) in Mozambique
Engineering Excellence & Technical Support
Customs Clearing & Forwarding Coordination Service (Medical Devices) High-standard technical execution following OEM protocols and local regulatory frameworks.
Streamlined Medical Device Importation
Our specialized customs clearing and forwarding coordination ensures swift and compliant importation of medical devices into Mozambique, minimizing delays and guaranteeing timely access to critical healthcare equipment and supplies for hospitals and clinics.
Regulatory Compliance & Expertise
We possess in-depth knowledge of Mozambique's specific customs regulations, health authority requirements (e.g., INAMI), and documentation procedures for medical devices, ensuring full compliance and avoiding costly penalties or shipment rejections.
Temperature-Controlled & Secure Logistics
Leveraging our coordinated network, we manage specialized handling and secure transportation for temperature-sensitive and high-value medical devices, maintaining product integrity from origin to destination within Mozambique.
What Is Customs Clearing & Forwarding Coordination Service (Medical Devices) In Mozambique?
Customs Clearing and Forwarding Coordination Service (Medical Devices) in Mozambique refers to the specialized logistical and administrative support required to facilitate the import and export of medical devices through Mozambican ports and border crossings. This service encompasses the orchestration of all activities associated with the movement of medical devices from their point of origin to their final destination within Mozambique, ensuring compliance with all relevant national and international regulations, standards, and documentation requirements. It is a critical component of the medical supply chain, guaranteeing timely and safe delivery of essential medical equipment and supplies.
| Who Needs This Service? | Typical Use Cases | |||
|---|---|---|---|---|
| Medical Device Manufacturers and Suppliers: Companies exporting medical devices into Mozambique. | Importation of diagnostic equipment (e.g., X-ray machines, MRI scanners) for hospitals and clinics. | Importation of surgical instruments and consumables for healthcare facilities. | Importation of personal protective equipment (PPE) during public health emergencies. | Importation of laboratory reagents and testing kits. |
| Hospitals, Clinics, and Healthcare Providers: Organizations procuring medical devices for patient care. | Importation of specialized medical devices for research institutions. | Importation of spare parts and accessories for existing medical equipment. | Export of medical devices from Mozambique for servicing or redistribution. | |
| Government Health Ministries and Agencies: Public entities responsible for national health infrastructure and procurement. | Facilitating the import of essential medicines and medical supplies procured through international tenders. | Streamlining the import of medical devices for public health programs. | ||
| International Aid Organizations and NGOs: Entities involved in humanitarian efforts and medical aid delivery. | Donation and distribution of medical devices to underserved populations. | Importation of medical equipment for disaster relief operations. |
Key Components of Customs Clearing & Forwarding Coordination Service (Medical Devices)
- Regulatory Compliance Assessment: Verification of adherence to Mozambique's health regulations, import/export licenses, and specific requirements for medical devices (e.g., registration, pre-clearance, certifications).
- Documentation Management: Preparation, submission, and liaison for all necessary import/export documentation, including commercial invoices, packing lists, certificates of origin, bills of lading/air waybills, import permits, and conformity certificates.
- Customs Declaration and Processing: Accurate classification of medical devices under the Harmonized System (HS) codes, calculation of duties and taxes, and timely submission of customs declarations to the Mozambican Tax Authority (AT - Autoridade Tributária).
- Port/Airport/Border Coordination: On-site liaison with customs officials, port authorities, shipping lines, airlines, and freight forwarders to expedite cargo inspection, release, and clearance processes.
- Logistics and Transportation Management: Coordination of inbound and outbound transportation, including warehousing, handling, and transit of medical devices, often requiring specialized temperature-controlled or security-sensitive logistics.
- Quarantine and Inspection Facilitation: Arranging and facilitating necessary inspections by relevant health authorities (e.g., Ministry of Health) and managing quarantine procedures if applicable.
- Risk Management and Duty Optimization: Identification and mitigation of potential risks in the supply chain, and strategic planning to optimize duty and tax liabilities within legal frameworks.
- Communication and Reporting: Maintaining clear communication channels with all stakeholders, including the importer/exporter, customs brokers, carriers, and regulatory bodies, and providing regular status updates and reports.
Who Needs Customs Clearing & Forwarding Coordination Service (Medical Devices) In Mozambique?
In Mozambique, the need for expert Customs Clearing & Forwarding Coordination Services for medical devices is critical for ensuring timely, compliant, and secure importation and distribution. This specialized service navigates the unique regulatory landscape, stringent quality control requirements, and logistical complexities associated with bringing life-saving and health-enhancing medical equipment and supplies into the country. Without specialized coordination, medical facilities, public health initiatives, and private healthcare providers risk significant delays, potential spoilage of temperature-sensitive items, non-compliance penalties, and ultimately, a disruption in the availability of essential medical resources.
| Customer Type | Key Departments Involved | Specific Needs/Challenges |
|---|---|---|
| Hospitals and Clinics (Public & Private) | Procurement Department, Biomedical Engineering Department, Pharmacy Department, Logistics/Warehouse Management | Ensuring uninterrupted supply of critical equipment and consumables, managing diverse product types (from large imaging machines to small diagnostic kits), compliance with import regulations for regulated medical devices, efficient inventory management, and minimizing downtime for essential medical services. |
| Medical Distributors and Wholesalers | Import/Export Department, Logistics & Supply Chain Management, Sales & Marketing, Regulatory Affairs | Streamlining bulk imports, managing diverse product portfolios, warehousing and cold chain storage for temperature-sensitive items, efficient distribution network setup, and maintaining stock availability for the entire healthcare sector. |
| Pharmaceutical Companies (Importing Devices) | Regulatory Affairs, Supply Chain Management, Product Management | Integrating medical devices with pharmaceutical product lines, ensuring compliance with both pharmaceutical and medical device regulations, managing device-specific storage and handling requirements, and coordinating with their broader pharmaceutical supply chain. |
| Non-Governmental Organizations (NGOs) & International Aid Agencies | Program Management, Logistics & Procurement, Finance | Expedited clearance for emergency medical supplies and equipment, managing donations and grants, navigating specific import protocols for humanitarian aid, and ensuring timely delivery to remote or underserved areas. |
| Government Ministries & Agencies (Health, Defense, etc.) | Procurement Units, Logistics Divisions, Public Health Departments, Technical Units (e.g., National Medical Stores) | Facilitating large-scale public health initiatives, ensuring the availability of essential medicines and medical equipment for national health programs, managing strategic medical stockpiles, and adhering to government procurement and import policies. |
| Research Institutions & Laboratories | Research & Development Department, Procurement, Laboratory Management | Importing specialized research equipment and reagents, managing customs for sensitive and often unique scientific instruments, ensuring timely delivery to support ongoing research projects, and compliance with specific scientific import regulations. |
| Manufacturers of Medical Devices (Direct Importation) | Logistics Department, International Sales, Regulatory Affairs | Establishing their own import channels, ensuring compliance with Mozambican standards and regulations for their specific devices, managing distribution within the country, and building a reliable supply chain for their products. |
| Medical Equipment Rental Companies | Operations Department, Procurement, Logistics | Importing equipment for rental fleets, managing temporary importation and re-exportation processes, ensuring efficient maintenance and servicing schedules, and quick replacement of faulty equipment. |
Target Customers for Medical Device Customs Clearing & Forwarding Coordination Services in Mozambique:
- Hospitals and Clinics (Public & Private)
- Medical Distributors and Wholesalers
- Pharmaceutical Companies (Importing Devices)
- Non-Governmental Organizations (NGOs) & International Aid Agencies
- Government Ministries & Agencies (Health, Defense, etc.)
- Research Institutions & Laboratories
- Manufacturers of Medical Devices (Direct Importation)
- Medical Equipment Rental Companies
Customs Clearing & Forwarding Coordination Service (Medical Devices) Process In Mozambique
This document outlines the typical workflow for Customs Clearing & Forwarding Coordination Services (Medical Devices) in Mozambique, from initial client inquiry to the successful execution of services. The process is designed to ensure compliance with Mozambican customs regulations, facilitate the smooth and timely import/export of medical devices, and mitigate potential delays or issues.
| Stage | Description | Key Activities | Responsible Party (Typical) | Required Documents/Information (Examples) |
|---|---|---|---|---|
| The client initiates contact to inquire about customs clearing and forwarding services for medical devices. The service provider understands the client's needs, the nature of the medical devices, and the intended import/export destination and origin. | Initial discussion of service requirements, scope of work, potential challenges, and preliminary cost estimations. | Client, Customs Clearing & Forwarding Agent | Type of medical device, quantity, value, origin/destination, intended use (e.g., research, clinical, commercial). |
| Once the scope is defined, the agent begins collecting all necessary documentation from the client and other relevant parties to ensure accurate and compliant customs declaration. | Reviewing client-provided documents, identifying missing information, advising on specific import/export requirements for medical devices, and preparing necessary forms. | Customs Clearing & Forwarding Agent, Client | Commercial Invoice, Packing List, Bill of Lading/Air Waybill, Certificate of Origin, Import/Export License (if applicable), Product Registration/Authorization from relevant health authorities (e.g., MISAU), Consular Invoice (if required), Insurance Certificate. |
| For imports, the agent typically notifies customs authorities about the impending arrival of the shipment and submits initial documentation electronically. | Submitting electronic declarations (e.g., through the Single Window System - 'Serviços das Alfândegas' or similar platforms), communicating with customs brokers and relevant ministries. | Customs Clearing & Forwarding Agent | Pre-arrival declaration, copies of all preparatory documents. |
| A formal customs declaration is prepared and submitted to the Mozambican Customs Authority (Autoridade Tributária de Moçambique - ATIM). This triggers the assessment of applicable duties, taxes, and fees. | Classifying the medical devices according to the Harmonized System (HS) codes, calculating duties and taxes, and ensuring compliance with specific regulations for medical products. | Customs Clearing & Forwarding Agent, ATIM | Completed customs declaration forms, supporting documents (invoice, packing list, licenses, etc.). |
| Customs authorities may choose to inspect the physical shipment or verify the submitted documentation. This is particularly common for sensitive goods like medical devices to ensure safety and compliance. | Arranging for physical inspection of the cargo at the port/airport/border, facilitating communication with customs inspectors, and providing any additional information requested. | Customs Clearing & Forwarding Agent, ATIM, Client (if required) | Physical shipment, original documents, product samples (if requested). |
| Once duties, taxes, and fees are assessed and confirmed, the client or the agent makes the payment to the Mozambican Treasury. | Facilitating payment through approved methods, obtaining proof of payment, and updating customs authorities. | Client, Customs Clearing & Forwarding Agent | Official duty and tax assessment notice, payment receipts. |
| Upon successful clearance of customs, the agent coordinates the release of the shipment from customs control and arranges for its transportation to the client's designated location. | Obtaining the release order from customs, arranging for onward transportation (trucking, air freight, etc.), managing warehousing if necessary, and coordinating final delivery. | Customs Clearing & Forwarding Agent, Transport Providers | Release order, delivery instructions, transport booking confirmations. |
| After the shipment has been delivered, the agent provides final reports, invoices, and handles any post-clearance issues. | Submitting final invoices for services rendered, providing copies of cleared documents, and addressing any queries or discrepancies. Maintaining records for future reference. | Customs Clearing & Forwarding Agent, Client | Final service invoice, cleared customs documents, shipment delivery confirmation. |
Key Stages of the Customs Clearing & Forwarding Coordination Service (Medical Devices) Process:
- Inquiry and Consultation
- Information Gathering & Document Preparation
- Pre-Arrival Notification & Documentation Submission
- Customs Declaration & Duty Assessment
- Inspection & Verification
- Duty & Tax Payment
- Release & Delivery Coordination
- Post-Execution & Reporting
Customs Clearing & Forwarding Coordination Service (Medical Devices) Cost In Mozambique
The cost of Customs Clearing and Forwarding Coordination Services for medical devices in Mozambique is influenced by a variety of factors, making it challenging to provide a single, definitive price. These services are crucial for ensuring that medical devices navigate the intricate import and export processes smoothly and compliantly. Factors such as the type and value of the medical devices, the complexity of the documentation required, the origin and destination of the shipment, and the specific services contracted from the clearing and forwarding agent all play a significant role in the final cost. Mozambique's regulatory landscape for medical devices also adds a layer of complexity, with specific permits and certifications often needed. The prevailing economic conditions and the agent's operational costs, including their expertise and established relationships with customs authorities, further contribute to the pricing. Understanding these elements is key to budgeting effectively for these essential logistical services.
| Service Component | Typical Range (MZN) | Notes |
|---|---|---|
| Customs Brokerage Fee (Clearing) | 5,000 - 25,000+ | Flat fee or percentage of CIF value. Higher for complex shipments or high-value items. |
| Forwarding Fee (Coordination) | 3,000 - 15,000+ | Covers coordination with carriers, tracking, and documentation management. |
| Documentation Preparation/Verification | 2,000 - 10,000 | For certificates of origin, invoices, packing lists, etc. |
| Port/Airport Handling Charges (THC) | Variable (often included in freight or charged separately) | Depends on the port and the size/weight of the shipment. |
| Customs Duties & Taxes | Variable (0% - 30%+ of CIF value) | Highly dependent on the specific HS code of the medical device and Mozambican tariff regulations. Some essential medical devices may have reduced or zero duties. |
| Inspection Fees (if applicable) | 1,000 - 5,000+ | For specific types of medical devices requiring physical inspection. |
| Permit/License Acquisition Fees | Variable (can be significant) | Costs associated with obtaining necessary permits from the Ministry of Health or other regulatory bodies. |
| Local Delivery/Distribution | 5,000 - 30,000+ | Depends on distance, volume, and type of delivery required. |
| Contingency/Miscellaneous | 5,000 - 15,000+ | For unforeseen issues or minor expenses. |
Key Pricing Factors for Medical Device Customs Clearing & Forwarding in Mozambique
- Value of the Medical Devices
- Type and Nature of Medical Devices (e.g., high-risk, specialized equipment)
- Complexity and Completeness of Import/Export Documentation
- Origin and Destination of the Shipment
- Required Permits, Licenses, and Certifications (e.g., regulatory approvals from relevant health authorities)
- Port of Entry/Exit and associated handling charges
- Freight Costs (sea, air, or land)
- Insurance Costs
- Customs Duties and Taxes (variable based on device classification and import regulations)
- Storage and Warehousing Needs
- Transit Times and Urgency of the Shipment
- Clearing and Forwarding Agent's Fee Structure (fixed fee, percentage of value, or hourly)
- Additional Services Required (e.g., specialized handling, unpacking, local delivery)
- Government Inspection Fees and Charges
- Potential for unforeseen delays or complications
Affordable Customs Clearing & Forwarding Coordination Service (Medical Devices) Options
Navigating the complexities of customs clearing and forwarding for medical devices requires specialized expertise. Our service offers affordable solutions designed to streamline your logistics while minimizing costs. We understand the unique regulatory landscape and time-sensitive nature of medical device shipments. Our goal is to provide efficient, compliant, and cost-effective customs clearing and forwarding coordination.
| Cost-Saving Strategy | Description | Benefit for Medical Device Shipments |
|---|---|---|
| Proactive Documentation Management | Ensuring all required permits, licenses, and certificates are accurate and submitted in advance. | Minimizes delays, avoids penalties, and reduces the need for expedited processing fees. |
| Optimized Harmonized System (HS) Code Classification | Accurate classification of medical devices to ensure correct duty rates and avoid overpayment. | Reduces import duties and taxes, improving overall cost efficiency. |
| Consolidated Shipments (Where Applicable) | Grouping multiple smaller shipments together to reduce per-unit shipping costs. | Lowers freight charges, especially for less urgent or smaller consignments. |
| Leveraging Free Trade Agreements (FTAs) | Identifying and utilizing relevant FTAs to reduce or eliminate import duties. | Significant reduction in landed cost for eligible medical devices. |
| Strategic Carrier Selection | Negotiating favorable rates with reliable carriers and optimizing routes based on transit time and cost. | Secures competitive freight rates and efficient delivery schedules. |
| Technology Integration for Real-time Tracking | Utilizing advanced tracking systems to provide visibility and proactively address potential issues. | Reduces the risk of lost or delayed shipments, saving on potential costs associated with disruptions. |
| Pre-clearance Audits | Conducting internal audits of documentation and compliance before shipment to identify and rectify potential issues. | Prevents costly rejections, fines, and delays at customs. |
Key Service Components & Value Bundles
- {"title":"Basic Customs Clearance Package","description":"Covers essential customs documentation, duty and tax calculation, and liaison with customs authorities for standard medical device imports/exports."}
- {"title":"Standard Forwarding Coordination Bundle","description":"Includes the Basic Customs Clearance Package plus arrangement of transportation (air, sea, land), cargo tracking, and basic shipment insurance."}
- {"title":"Premium Compliance & Logistics Bundle","description":"Our most comprehensive offering. Encompasses Standard Forwarding Coordination, in-depth regulatory consultation (FDA, CE marking, etc.), pre-shipment inspections, warehousing, and specialized handling for temperature-sensitive or high-value medical devices."}
- {"title":"Customizable Value Bundles","description":"Tailor a package to your specific needs. Choose from a menu of services to create a solution that perfectly fits your budget and operational requirements."}
Verified Providers In Mozambique
In the dynamic landscape of healthcare in Mozambique, ensuring access to qualified and trustworthy medical services is paramount. "Verified Providers in Mozambique" highlights the critical importance of selecting healthcare professionals and facilities that meet rigorous standards. This scrutiny is particularly crucial when considering organizations like Franance Health, which have established a strong reputation for their commitment to excellence and patient well-being. Franance Health's credentials signify a dedication to upholding the highest ethical and professional benchmarks, offering individuals peace of mind and confidence in the quality of care they receive. Their approach not only encompasses advanced medical expertise but also a patient-centric philosophy, making them a distinguished choice for healthcare needs in Mozambique.
| Credential Category | Franance Health's Commitment | Benefit to Patients |
|---|---|---|
| Professional Licensure | Ensures all medical practitioners hold valid and current licenses from relevant Mozambican authorities. | Guarantees that healthcare providers possess the fundamental qualifications and regulatory approval to practice. |
| Specialty Certifications | Supports and encourages practitioners to obtain specialized certifications in their respective fields. | Access to highly skilled specialists with advanced expertise in specific medical areas. |
| Continuing Medical Education (CME) | Mandates and facilitates ongoing professional development for all staff. | Patients benefit from up-to-date medical knowledge and the latest treatment techniques. |
| Quality Assurance Programs | Implements robust internal quality control and patient safety protocols. | Minimizes risks and ensures a high standard of care, leading to better health outcomes. |
| Patient Feedback Mechanisms | Actively solicits and responds to patient feedback to continuously improve services. | Enhances the patient experience through responsive and adaptable healthcare services. |
Why Franance Health Represents the Best Choice:
- Accreditation and Certification: Franance Health adheres to stringent national and international healthcare standards, ensuring that their facilities and personnel meet recognized benchmarks for quality and safety.
- Qualified and Experienced Professionals: Their team comprises highly trained and experienced doctors, nurses, and allied health professionals with diverse specializations and a proven track record of effective patient care.
- Patient-Centric Approach: Franance Health prioritizes patient comfort, communication, and personalized treatment plans, fostering a supportive and empathetic healthcare experience.
- State-of-the-Art Facilities and Technology: The organization invests in modern medical equipment and infrastructure, enabling accurate diagnostics and effective treatment modalities.
- Commitment to Ethical Practices: Franance Health operates with a strong ethical framework, emphasizing transparency, integrity, and respect for patient confidentiality in all their operations.
- Community Engagement and Health Education: Beyond direct patient care, Franance Health actively participates in community health initiatives and provides valuable health education to promote well-being across Mozambique.
Scope Of Work For Customs Clearing & Forwarding Coordination Service (Medical Devices)
This Scope of Work (SOW) outlines the requirements for Customs Clearing and Forwarding Coordination Services specifically for the import and export of medical devices. The service provider will be responsible for ensuring smooth, compliant, and timely movement of medical devices through customs and to their final destinations, adhering to all relevant international and local regulations, and maintaining the integrity and quality of the sensitive medical products.
| Technical Deliverable | Description | Standard Specifications/Requirements | Key Performance Indicators (KPIs) | |
|---|---|---|---|---|
| Pre-Shipment Documentation Review | Review of all required import/export documents before shipment to identify any discrepancies or missing information that could cause customs delays. | Accurate and complete documentation review within 24 hours of receipt. Verification against specific medical device import/export regulations (e.g., FDA, CE marking requirements, local health authority approvals). | Percentage of shipments cleared without documentation-related delays (Target: >98%). | Time taken for review (Average: <12 hours). |
| Customs Entry Filing | Accurate and timely submission of all necessary customs declarations and supporting documents to the relevant customs authorities. | 100% accuracy in H.S. code classification for medical devices. Adherence to stipulated customs clearance timelines for different types of medical devices. Use of accredited customs brokerage software. | On-time customs declaration filing rate (Target: 100%). | Average customs clearance time (categorized by device type). |
| Regulatory Compliance Checks | Ensuring all imported/exported medical devices meet the specific regulatory requirements of the destination country, including licensing, permits, and certifications. | Verification of up-to-date import/export licenses and permits. Confirmation of product registration/notification with relevant health authorities. Ensuring compliance with temperature control and handling requirements for sensitive medical devices. | Number of regulatory compliance issues identified and resolved proactively (Target: 0 post-clearance issues). | Compliance audit pass rate (Target: 100%). |
| Shipment Tracking and Visibility | Providing real-time tracking of shipments from origin to destination, with proactive updates on status and potential delays. | Daily status updates accessible via a secure online portal. Integration with key carrier tracking systems. Notification of any delays, disruptions, or exceptions within 2 hours of identification. | Percentage of shipments with real-time tracking available (Target: 100%). | Average response time to tracking inquiries (Target: <30 minutes). |
| Coordination with Stakeholders | Facilitating seamless communication and coordination between the client, carriers, customs authorities, warehouses, and other relevant parties. | Establishment of a dedicated point of contact for each shipment. Regular communication (daily or as needed) with all involved parties. Proactive resolution of any logistical bottlenecks. | Satisfaction rating from stakeholders on communication and coordination (Target: >4.5/5). | Number of communication breakdowns leading to delays (Target: 0). |
| Post-Clearance Audits and Reconciliation | Conducting post-clearance audits to ensure accuracy of duties and taxes paid, and reconciling any discrepancies. | Review of customs assessment notices within 48 hours of receipt. Preparation and submission of any necessary adjustment requests or refund claims within stipulated timelines. | Accuracy of duties and taxes paid (Target: 100%). | Number of successful duty/tax refund claims processed. |
| Risk Assessment and Mitigation Plan | Developing and implementing a risk assessment framework for medical device logistics, identifying potential risks (e.g., product damage, temperature excursions, regulatory changes) and outlining mitigation strategies. | Regular (e.g., quarterly) review and update of the risk assessment. Documented mitigation plans for identified high-priority risks. Training of personnel on risk management protocols. | Number of unforeseen incidents occurring due to unmitigated risks (Target: 0). | Effectiveness rating of implemented mitigation strategies. |
| Reporting and Analytics | Providing regular reports on customs clearing and forwarding activities, including performance metrics, costs, and identified trends. | Monthly performance reports including KPIs, cost analysis, transit times, and exception summaries. Annual review of overall service performance and recommendations for optimization. | Timeliness of report submission (Target: within 5 working days of period end). | Clarity and comprehensiveness of reports. |
Key Service Areas
- Customs Declaration and Processing
- Regulatory Compliance and Documentation Management
- Logistics Coordination and Shipment Tracking
- Risk Management and Issue Resolution
- Reporting and Communication
Service Level Agreement For Customs Clearing & Forwarding Coordination Service (Medical Devices)
This Service Level Agreement (SLA) outlines the performance standards and guarantees for the Customs Clearing & Forwarding Coordination Service specifically for Medical Devices. It defines the expected response times for critical requests and the guaranteed uptime of the coordination platform.
| Service | Target Response Time | Escalation Trigger | Uptime Guarantee |
|---|---|---|---|
| Urgent Customs Declarations | Within 1 hour during business hours (08:00-18:00 Local Time) | If not acknowledged within 30 minutes, automated alert to Tier 2 support. | N/A |
| Standard Document Submission & Verification | Within 4 business hours | If not acknowledged within 2 hours, automated alert to Tier 1 support. | N/A |
| Client Inquiries (Email/Portal) | Within 8 business hours | If not acknowledged within 4 hours, automated alert to Tier 1 support. | N/A |
| Coordination Platform Availability | N/A | N/A | 99.5% availability, measured monthly (excluding scheduled maintenance) |
Key Performance Indicators (KPIs)
- Response Time for Urgent Customs Declarations (e.g., high-priority shipments, regulatory holds)
- Response Time for Standard Document Submission
- Response Time for Inquiries (e.g., status updates, problem resolution)
- Platform Uptime Guarantee
In-Depth Guidance
Frequently Asked Questions
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