Verified Service Provider in Mozambique
Medical Gas System Design & Installation in Mozambique
Engineering Excellence & Technical Support
Medical gas pipeline systems: O2, N2O, air, vacuum High-standard technical execution following OEM protocols and local regulatory frameworks.
ISO 7396 Compliance & Local Adaptation
Ensuring all medical gas systems adhere to stringent ISO 7396 international standards while meticulously adapting designs to Mozambique's specific environmental conditions, power grid stability, and local building codes, guaranteeing safety and reliability in diverse operational contexts.
Advanced Medical Gas Purity & Monitoring
Implementing state-of-the-art medical gas purification and continuous monitoring systems to guarantee the highest levels of gas purity (e.g., medical oxygen, nitrous oxide) and maintain optimal pressure and flow rates, crucial for patient safety and effective treatment delivery in Mozambican healthcare facilities.
Robust Installation & Local Capacity Building
Executing professional, certified installations of medical gas pipelines, manifolds, and alarm systems, coupled with comprehensive training programs for local technicians and facility staff in Mozambique on operation, maintenance, and troubleshooting, fostering long-term system sustainability and self-sufficiency.
What Is Medical Gas System Design & Installation In Mozambique?
Medical gas system design and installation in Mozambique refers to the specialized engineering and construction process of establishing a safe, reliable, and compliant network for the distribution of medical gases within healthcare facilities. This encompasses the selection, procurement, assembly, and integration of all components, from bulk storage and manifold systems to terminal units and alarm panels. The design phase involves meticulous calculations for flow rates, pressure drops, and pipeline sizing, adhering to international standards (e.g., ISO 7396, NFPA 99) and local Mozambican health regulations. Installation requires skilled technicians proficient in handling medical-grade materials, welding techniques, and leak testing to ensure system integrity and patient safety. The scope includes the installation of various medical gases such as oxygen, medical air, nitrous oxide, vacuum, and potentially specialized gases like nitrogen or carbon dioxide, along with their associated delivery infrastructure. The service is critical for modern healthcare delivery, ensuring immediate and continuous access to essential life-support gases for patient care.
| Service/Facility Type | Primary Need | Typical Use Cases |
|---|---|---|
| Hospitals (Public & Private) | Life support, anesthesia, respiratory therapy, surgical procedures | Operating theaters, Intensive Care Units (ICUs), Emergency Departments (EDs), general wards, recovery rooms, neonatal intensive care units (NICUs) |
| Clinics & Health Centers | Basic respiratory support, emergency oxygen administration | Treatment rooms, minor procedure areas, emergency bays |
| Surgical Centers | Anesthesia and respiratory support during procedures | Operating rooms |
| Dental Clinics | Nitrous oxide for sedation, medical air | Treatment chairs |
| Veterinary Clinics/Hospitals | Anesthesia and oxygen for animal patients | Operating rooms, recovery areas |
| Research Laboratories | Specialized gases for experiments | Fume hoods, incubators, analytical equipment |
Key Components of Medical Gas Systems
- Bulk Gas Storage (e.g., cryogenic tanks, cylinders)
- Manifold Systems (automatic or manual changeover)
- Gas Pipeline Distribution Network (copper tubing)
- Pressure Regulators and Control Valves
- Alarm Systems (monitoring pressure and purity)
- Terminal Units (wall outlets, service pendants)
- Vacuum Systems (ejectors or pumps)
- Air Compressors (medical air)
- Ventilation and Exhaust Systems
Who Needs Medical Gas System Design & Installation In Mozambique?
The design and installation of robust medical gas systems are crucial for healthcare facilities to ensure patient safety, operational efficiency, and compliance with international standards. In Mozambique, several key entities and departments would significantly benefit from these specialized services. These systems are not just about delivering oxygen; they encompass a range of medical gases like nitrous oxide, medical air, vacuum, and carbon dioxide, essential for modern medical procedures and patient care.
| Customer Type | Key Departments/Areas of Need | Specific Requirements/Benefits |
|---|---|---|
| Hospitals (Public and Private) | Operating Theatres, Intensive Care Units (ICUs), Emergency Rooms, Neonatal Intensive Care Units (NICUs), General Wards, Anesthesia Departments, Respiratory Therapy | Reliable and continuous supply of medical gases for critical procedures, life support, pain management, and diagnostic tests. Improved patient outcomes, reduced risk of complications, compliance with health regulations. |
| Specialized Clinics (e.g., Surgical Centers, Dialysis Centers, Dental Clinics) | Procedure Rooms, Recovery Areas, Laboratories | Precise delivery of gases for specific treatments and diagnostics. Enhanced patient comfort and safety during outpatient procedures. |
| Research Institutions & Universities | Laboratories, Animal Facilities, Teaching Hospitals | Support for research experiments requiring controlled gas environments, advanced diagnostics, and training facilities for medical professionals. |
| Government Health Agencies | Ministry of Health, Public Health Laboratories | Ensuring standardized and safe medical gas infrastructure across public healthcare facilities. Development of national guidelines and regulations for medical gas systems. |
| International Aid Organizations & NGOs | Healthcare facilities supported or funded by these organizations, Mobile Clinics | Establishing or upgrading medical gas systems in areas with limited resources, supporting emergency response efforts, and ensuring the quality of care provided by their projects. |
| New Healthcare Infrastructure Projects | All areas within newly constructed or significantly renovated healthcare facilities | Integrating state-of-the-art medical gas systems from the design phase, ensuring compliance with the latest building codes and medical standards, and optimizing space and workflow. |
Target Customers & Departments for Medical Gas System Design & Installation in Mozambique
- Hospitals (Public and Private)
- Specialized Clinics
- Research Institutions
- Government Health Agencies
- International Aid Organizations
- New Healthcare Infrastructure Projects
Medical Gas System Design & Installation Process In Mozambique
The design and installation of a medical gas system in Mozambique follows a structured workflow, ensuring compliance with national regulations and international standards. This process, from initial client inquiry to the final handover and commissioning, involves several key stages: planning, design, procurement, installation, testing, and training. Each stage is critical for the safe and effective operation of the medical gas supply, vital for patient care in healthcare facilities.
| Stage | Description | Key Activities | Key Stakeholders | Deliverables |
|---|---|---|---|---|
| The process begins with a healthcare facility or developer expressing interest in a new or upgraded medical gas system. | Understanding client requirements, facility type, scope of work, preliminary budget discussion. | Client (Hospital/Developer), Potential System Integrator/Designer | Initial meeting minutes, preliminary understanding of scope |
| A thorough evaluation of the facility's current and future medical gas requirements and a detailed inspection of the site. | Analyzing patient load, types of medical procedures, gas consumption data, existing infrastructure, building layout, potential installation routes. | System Integrator/Designer, Facility Management, Clinical Staff | Site survey report, detailed needs assessment document |
| Developing preliminary system concepts and assessing their feasibility based on the needs assessment and site survey. | Outlining system architecture (central supply, backup systems), material types, preliminary equipment selection, initial cost estimations, identification of potential challenges. | System Integrator/Designer, Client | Conceptual design report, feasibility study, preliminary budget proposal |
| Creating comprehensive engineering drawings and specifications for the entire medical gas system. | Producing detailed P&IDs (Piping and Instrumentation Diagrams), layout drawings, equipment specifications, electrical schematics, compliance with ISO 7396, MOZ-NRs (Mozambican National Regulations). | System Integrator/Designer (Mechanical, Electrical Engineers) | Full set of engineering drawings, technical specifications, Bill of Materials (BOM) |
| Obtaining necessary approvals from relevant Mozambican authorities. | Submitting design documents for review and approval by Ministries of Health, Public Works, Fire Department, and obtaining construction and operational permits. | System Integrator/Designer, Client, Government Authorities | Approved drawings, construction permits, operational permits |
| Sourcing and purchasing all necessary components for the system. | Selecting reputable suppliers, ordering medical gas cylinders/tanks, regulators, alarms, piping, valves, outlets, and specialized equipment, ensuring compliance with specified standards. | System Integrator/Supplier, Client | Procurement orders, delivery schedules, material submittals |
| Preparing the installation areas within the facility. | Clearing work areas, ensuring access for installation teams and equipment, minor structural modifications if required, setting up temporary power and lighting. | Installation Team, Facility Management | Prepared installation sites |
| Installing the primary network of pipes that will carry the medical gases throughout the facility. | Laying and connecting copper or stainless steel pipes, ensuring proper joint integrity (brazing/welding), adhering to specified routing and support systems. | Certified Installation Technicians | Completed medical gas piping network |
| Installing central plant equipment and point-of-use devices. | Setting up manifolds, compressors, vacuum pumps, oxygen generators, nitrous oxide systems, medical air dryers, fitting outlets at patient beds and critical care areas. | Certified Installation Technicians | Installed central plant and terminal units |
| Integrating alarm and monitoring systems for continuous oversight. | Connecting pressure sensors, flow meters, and alarm panels to alert staff to pressure deviations or gas supply failures. | Certified Installation Technicians (Electrical/Instrumentation) | Operational alarm and monitoring system |
| Verifying the integrity of the entire piping network. | Pressurizing the system with inert gas (e.g., nitrogen) and using leak detection solutions or electronic detectors to identify and repair any leaks. | Certified Technicians, Third-Party Inspector (if required) | Pressure test reports, leak detection logs |
| Ensuring the internal surfaces of the pipes are free from contaminants. | Flushing the piping system with dry, oil-free air or nitrogen to remove debris, dust, and any residual manufacturing impurities. | Certified Technicians | Purging and cleaning reports |
| Confirming the medical gases meet the required purity standards. | Collecting samples from various points in the system and sending them to accredited laboratories for analysis. | Certified Technicians, Accredited Laboratory | Gas purity test certificates |
| Putting the entire system through rigorous testing to ensure it functions as designed. | Simulating operational conditions, testing flow rates, pressures, alarm responses, and overall system performance under load. | System Integrator, Client representatives, Third-Party Inspector (if required) | Commissioning report, functional test results |
| Educating facility staff on the operation and maintenance of the system. | Training clinical staff on gas outlet usage, alarm recognition, and basic troubleshooting; training maintenance staff on equipment operation, routine checks, and emergency procedures. | System Integrator/Trainer, Clinical & Maintenance Staff | Training attendance records, user manuals |
| Providing all necessary documentation to the client for system operation and future reference. | Compiling as-built drawings, O&M manuals, warranties, test certificates, and commissioning reports. Formal handover of the completed system to the client. | System Integrator, Client | Complete O&M manual, as-built drawings, handover certificate |
| Ongoing support and planned maintenance to ensure long-term system reliability. | Providing warranty support, scheduled preventative maintenance services, emergency repair services, and system audits. | System Integrator/Maintenance Provider, Client | Maintenance contracts, service reports |
Medical Gas System Design & Installation Process in Mozambique: Workflow Breakdown
- Inquiry & Initial Consultation
- Needs Assessment & Site Survey
- Conceptual Design & Feasibility Study
- Detailed Design & Engineering
- Regulatory Approvals & Permits
- Procurement of Equipment & Materials
- Site Preparation
- Installation of Medical Gas Piping Network
- Installation of Medical Gas Equipment (Manifolds, Compressors, Vacuum Pumps, etc.)
- Installation of Alarm Systems & Monitoring
- Pressure Testing & Leak Detection
- Purging & Cleaning of Piping
- Gas Purity Testing
- Commissioning & Functional Testing
- User Training
- Documentation & Handover
- Post-Installation Support & Maintenance
Medical Gas System Design & Installation Cost In Mozambique
Designing and installing medical gas systems in Mozambique involves several key cost considerations. These systems are critical for healthcare facilities, ensuring a reliable supply of essential gases like oxygen, medical air, and vacuum. The pricing is influenced by a combination of factors, making it essential for project managers and procurement teams to conduct thorough due diligence. Factors such as the complexity of the system, the size of the healthcare facility, the specific medical gases required, the quality and brand of equipment chosen, and the labor costs associated with installation all play a significant role in the overall budget. Furthermore, the geographical location within Mozambique can also impact logistics and transportation costs, indirectly affecting the final price.
| Component/Service | Estimated Cost Range (MZN) | Notes |
|---|---|---|
| Medical Gas Pipeline Installation (per outlet) | 15,000 - 75,000+ | Varies significantly based on gas type, piping material, and complexity. |
| Bulk Oxygen/Air Plant (Supply & Installation) | 2,000,000 - 15,000,000+ | Dependent on capacity, technology (e.g., cryogenic vs. PSA), and brand. |
| Cylinder Manifold System | 500,000 - 3,000,000+ | Includes regulators, valves, and piping for cylinder banks. |
| Medical Gas Compressors (Medical Air) | 300,000 - 2,500,000+ | Depends on capacity, redundancy, and filtration systems. |
| Medical Vacuum Pumps | 250,000 - 2,000,000+ | Influenced by capacity, type (e.g., liquid ring, rotary vane), and filtration. |
| Alarm & Monitoring Systems | 100,000 - 800,000+ | Includes central and local alarms, pressure and flow sensors. |
| Design & Engineering Services | 5% - 15% of total project cost | Professional fees for planning and technical design. |
| Installation Labor (Skilled Technicians) | 20,000 - 80,000+ per month (per technician) | Highly dependent on experience and availability. |
| Testing, Commissioning & Certification | 200,000 - 1,000,000+ | Essential for safety and compliance; cost varies with system size. |
Key Pricing Factors for Medical Gas Systems in Mozambique
- System Complexity and Scope: This includes the number of gases required, the extent of the distribution network (number of outlets, risers, and piping runs), and the integration of specialized systems (e.g., nitrous oxide for operating theatres).
- Facility Size and Bed Count: Larger hospitals and those with a higher bed count will require more extensive piping and a greater capacity for gas storage and distribution, thus increasing costs.
- Type of Medical Gases: The specific medical gases needed (oxygen, medical air, vacuum, nitrous oxide, nitrogen, etc.) will influence the complexity of the supply equipment and the safety protocols, affecting pricing.
- Equipment Quality and Brand: Reputable international and local suppliers of medical gas equipment (compressors, vacuum pumps, manifolds, regulators, alarms, outlets, etc.) often command higher prices due to proven reliability and compliance with international standards.
- Pipeline Material and Specifications: The type of piping (e.g., copper, brass) and adherence to stringent medical gas standards (e.g., NFPA 99, ISO 7396) are crucial and impact material costs.
- Central Gas Supply Type: The choice between bulk liquid storage, cylinder banks, or on-site gas generation (e.g., PSA oxygen generators) significantly affects upfront investment and long-term operational costs.
- Installation Labor Costs: This includes the wages of skilled technicians, engineers, and fitters. The availability of specialized medical gas installation expertise in Mozambique can influence labor rates.
- Project Management and Engineering Fees: Professional services for design, planning, supervision, and commissioning of the system are essential and add to the overall cost.
- Testing, Commissioning, and Certification: Rigorous testing and certification by qualified personnel are mandatory and incur separate costs.
- Location and Logistics: Transportation of materials and personnel to the project site, especially in remote areas of Mozambique, will affect the overall project budget.
- Compliance with Local Regulations and Standards: Ensuring adherence to any specific Mozambican healthcare infrastructure regulations or building codes is paramount and may involve additional costs.
- Ancillary Equipment: This includes alarms, monitoring systems, shut-off valves, emergency backup systems, and gas purification units.
Affordable Medical Gas System Design & Installation Options
Designing and installing a medical gas system is a critical but often complex undertaking for healthcare facilities. Several factors influence the cost, including the type of gases required, the size of the facility, the number of outlets, and the specific regulatory requirements. Fortunately, there are strategies and service models available to make this process more affordable without compromising safety or compliance. This guide explores affordable medical gas system design and installation options, focusing on value bundles and cost-saving strategies.
| Cost-Saving Strategy/Value Bundle | Description | Potential Benefits |
|---|---|---|
| Value-Bundled Design & Installation Packages | Many specialized medical gas providers offer comprehensive packages that bundle design, equipment procurement, installation, and initial testing. These packages often streamline the process, reduce administrative overhead, and can include pre-negotiated material costs. | Reduced administrative effort, predictable budgeting, potential for bulk purchasing discounts, single point of contact for the entire project. |
| Modular System Design | Designing systems in modules allows for smaller, manageable installations that can be scaled up as needed. This is particularly beneficial for smaller clinics or facilities undergoing phased expansions. It allows for the purchase of components as required. | Lower upfront capital investment, ability to adapt to evolving needs, reduced risk of over-specifying initial capacity. |
| Standardized Component Selection | Opting for standardized and widely available medical gas equipment and components can lead to cost savings due to higher production volumes and competitive pricing. It also simplifies future maintenance and parts replacement. | Lower material costs, easier and cheaper maintenance, faster availability of replacement parts. |
| Energy-Efficient Equipment Integration | While not always directly related to initial installation cost, integrating energy-efficient gas generators, compressors, and vacuum systems can significantly reduce long-term operational expenses through lower energy consumption. | Reduced operational costs (electricity bills), environmental benefits, potentially longer equipment lifespan due to reduced strain. |
| Long-Term Service & Maintenance Agreements | Many providers offer bundled service agreements that include regular inspections, preventative maintenance, and discounted parts/labor for repairs. These agreements can be more cost-effective than ad-hoc service calls. | Predictable maintenance costs, reduced risk of unexpected breakdowns, extended equipment lifespan, continued regulatory compliance. |
| Refurbished or Remanufactured Equipment (with caution) | For non-critical components or in situations with very tight budgets, considering certified refurbished or remanufactured medical gas equipment (e.g., some regulators or alarms) can offer significant savings. This requires thorough vetting of the supplier and strict adherence to certification standards. | **Lower initial equipment cost. Caution: Ensure all refurbished equipment meets current regulatory standards and has a warranty. |
Key Considerations for Affordable Medical Gas Systems
- Understanding System Requirements: Accurately defining the gases needed (e.g., oxygen, medical air, vacuum, nitrous oxide), the number of outlets per room, and the flow rates is crucial to avoid over- or under-speccing the system. Consulting with experienced professionals early in the process can prevent costly changes later.
- Regulatory Compliance: Adhering to stringent standards (e.g., NFPA 99, ISO 7396) is non-negotiable. While compliance adds to the initial cost, choosing a design that simplifies future maintenance and inspections can lead to long-term savings. Reputable installers are well-versed in these regulations.
- Scalability and Future-Proofing: Designing a system that can be easily expanded or modified to accommodate future growth or technological advancements can prevent expensive overhauls down the line. Consider modular designs where possible.
- Material Selection: The choice of piping materials (e.g., copper, stainless steel), valves, and regulators can impact both initial cost and long-term durability. Balancing upfront investment with maintenance needs is key.
- Phased Installation: For new construction or major renovations, consider a phased installation approach. This can spread the capital expenditure over a longer period, aligning with construction budgets.
- Specialized Providers: Working with companies that specialize in medical gas systems can offer advantages. They possess the expertise to optimize designs for cost-effectiveness and have established relationships with suppliers for better material pricing.
Verified Providers In Mozambique
In Mozambique's evolving healthcare landscape, identifying reliable and qualified healthcare providers is paramount. Franance Health stands out as a leader, offering a robust network of verified professionals and facilities. This verification process ensures that all listed providers meet stringent quality, ethical, and regulatory standards, providing patients with peace of mind and confidence in their healthcare decisions. Choosing Franance Health means opting for a system that prioritizes patient safety, clinical excellence, and accessibility to quality medical services across Mozambique. Their commitment to thorough vetting and continuous monitoring makes them the unequivocal best choice for anyone seeking trustworthy healthcare.
| Provider Type | Franance Health Verification Criteria | Benefits to Patients |
|---|---|---|
| Medical Doctors (General Practitioners & Specialists) | Valid Medical License, Board Certification (where applicable), Clean Disciplinary Record, Minimum Years of Experience, Patient Feedback Scores | Access to qualified and experienced physicians, reduced risk of misdiagnosis or malpractice, confidence in treatment quality. |
| Hospitals & Clinics | Accreditation Status, Quality Management Systems, Infection Control Protocols, Availability of Essential Equipment, Staff-to-Patient Ratios, Patient Satisfaction Surveys | Safe and well-equipped facilities, higher standards of care, better patient outcomes, improved overall healthcare experience. |
| Laboratories & Diagnostic Centers | Relevant Licensing and Permits, Quality Assurance Programs (e.g., ISO certification), Proficiency Testing, Accuracy and Reliability of Results, Turnaround Times | Accurate and reliable diagnostic results, timely information for treatment decisions, reduced need for repeat testing. |
| Pharmacies | Valid Pharmacy License, Dispensing Practices, Inventory Management, Adherence to Pharmaceutical Regulations, Availability of Essential Medicines | Access to legitimate and quality medications, safe dispensing practices, assurance of drug efficacy and safety. |
Why Franance Health is the Best Choice:
- Rigorous Verification Process: Franance Health employs a multi-stage vetting system that examines credentials, licenses, experience, and adherence to ethical guidelines for all providers.
- Uncompromising Quality Standards: Only providers demonstrating a commitment to high-quality patient care, up-to-date medical practices, and positive patient outcomes are included.
- Enhanced Patient Safety: Verification significantly reduces the risk of encountering unqualified or unethical practitioners, prioritizing patient well-being.
- Access to Trusted Medical Expertise: Franance Health's network connects you with a curated selection of the most competent and reputable doctors, specialists, and healthcare facilities.
- Streamlined Healthcare Navigation: Their platform simplifies the process of finding and booking appointments with verified professionals, saving you time and reducing stress.
- Commitment to Transparency: Franance Health provides clear information about provider qualifications and specializations, empowering informed decision-making.
- Continuous Monitoring and Feedback: They maintain an ongoing review process, including patient feedback, to ensure continued adherence to their high standards.
Scope Of Work For Medical Gas System Design & Installation
This Scope of Work (SOW) outlines the requirements for the design and installation of a medical gas system. It details the technical deliverables expected from the contractor and specifies the standard specifications that will govern the project. The goal is to ensure a safe, reliable, and compliant medical gas system that meets all relevant codes and standards.
| Code/Standard | Description | Applicability |
|---|---|---|
| NFPA 99 | Health Care Facilities Code | Comprehensive code for the safe use of medical gases, including design, installation, and maintenance requirements. |
| NFPA 70 | National Electrical Code (NEC) | Governs electrical installations related to medical gas equipment, including power supply and grounding. |
| ASME B31.3 | Process Piping | Specifies the design, fabrication, erection, and testing of piping for process systems, applicable to medical gas piping. |
| CGA G-4.1 | Cleaning Equipment for Oxygen Systems | Establishes requirements for cleaning equipment used in oxygen service to prevent contamination and fire hazards. |
| CGA G-4.4 | Oxygen Piping Systems | Provides recommendations for the design, installation, and maintenance of oxygen piping systems. |
| CGA G-7.1 | Commodity Specification for Air | Defines the purity standards for medical air. |
| CGA G-7.3 | Standard for Medical-Surgical Vacuum (MSV) | Specifies requirements for medical-surgical vacuum systems. |
| Local Building Codes | Jurisdictional Requirements | Compliance with any applicable local building codes and regulations. |
Technical Deliverables
- Detailed Design Drawings (CAD format): Including system layout, pipe sizing, valve locations, alarm locations, and terminal unit placements.
- Equipment Submittals: For all major components including compressors, vacuum pumps, manifolds, regulators, alarms, shut-off valves, and terminal units.
- Material Specifications: Detailed listing of all piping, fittings, welding consumables, and insulation.
- Installation Method Statements: Outlining the proposed installation procedures, including pipe support, joining methods (welding, brazing), and testing protocols.
- Quality Assurance/Quality Control (QA/QC) Plan: Detailing inspection and testing procedures at various stages of the project.
- As-Built Drawings: Updated drawings reflecting the final installed system, including any field modifications.
- Operation and Maintenance (O&M) Manuals: Comprehensive documentation for the operation, maintenance, and troubleshooting of the installed system.
- System Certification Reports: Documenting successful pressure testing, leak testing, purity testing, and system performance verification.
- Training Plan and Materials: For hospital facilities staff on the operation and maintenance of the medical gas system.
Service Level Agreement For Medical Gas System Design & Installation
This Service Level Agreement (SLA) outlines the commitment of [Service Provider Name] to [Client Name] regarding the design and installation of medical gas systems. It specifies response times for critical issues and uptime guarantees for the designed and installed system.
| Service Level | Description | Target Response Time | Uptime Guarantee |
|---|---|---|---|
| Critical System Failure (e.g., complete loss of a primary gas supply during installation) | Immediate threat to patient safety requiring immediate intervention. | Within 1 hour of notification | N/A (This is an installation phase SLA) |
| Major Design Flaw/Error Impacting Core Functionality | A significant error in the design that prevents the system from meeting its primary operational requirements. | Within 4 business hours of notification | N/A (This is an installation phase SLA) |
| Minor Design Issue/Clarification Required | A request for clarification or a minor adjustment to the design that does not immediately impact functionality. | Within 1 business day of notification | N/A (This is an installation phase SLA) |
| Post-Installation Critical System Malfunction | Failure of a critical component or the entire system leading to immediate loss of medical gas supply after commissioning. | Within 2 hours of notification (24/7) | 99.9% Uptime (for the installed system) |
| Post-Installation Non-Critical System Malfunction | Failure of a non-critical component or a localized issue impacting a limited number of outlets, but the primary supply remains functional. | Within 8 business hours of notification | 99.5% Uptime (for the installed system) |
Key Service Level Objectives
- Response Times: Define the urgency levels and corresponding response times for addressing issues identified during the design and installation phases.
- Uptime Guarantees: Specify the expected operational availability of the medical gas system once fully installed and commissioned.
- Exclusions: Clearly state any conditions or circumstances under which these guarantees may not apply.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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