Verified Service Provider in Morocco
PACS Administration & Support in Morocco
Engineering Excellence & Technical Support
Dedicated PACS administrator and support services High-standard technical execution following OEM protocols and local regulatory frameworks.
Streamlined PACS Implementation for Major Moroccan Hospitals
Successfully led and executed the deployment of PACS systems in leading healthcare institutions across Morocco, ensuring seamless integration with existing DICOM-compliant imaging modalities and EMRs. This involved intricate network configuration, database management, and user training for radiology departments, significantly improving image access and workflow efficiency.
Enhanced PACS Network Infrastructure & Security in Remote Regions
Designed and implemented robust PACS network architectures, including secure VPN solutions, to facilitate remote access and consultation for medical imaging across Morocco's diverse geographical landscape. Prioritized data integrity and patient privacy through stringent security protocols, firewall configurations, and access control measures, meeting national healthcare data regulations.
Proactive PACS System Maintenance & Advanced Troubleshooting
Provided expert-level technical support and proactive maintenance for complex PACS environments in Moroccan healthcare facilities. Expertise includes performance optimization, log analysis, disaster recovery planning, and rapid resolution of critical system issues, minimizing downtime and ensuring continuous availability of diagnostic imaging services.
What Is Pacs Administration & Support In Morocco?
PACS Administration & Support in Morocco refers to the comprehensive management and maintenance of Picture Archiving and Communication Systems (PACS) within healthcare facilities across the Kingdom of Morocco. This service encompasses the installation, configuration, ongoing operation, troubleshooting, user training, and system optimization of PACS. It ensures the efficient storage, retrieval, distribution, and viewing of medical imaging studies (e.g., X-rays, CT scans, MRIs, ultrasounds) in a digital format, replacing traditional film-based systems. The primary objective is to enhance diagnostic workflows, facilitate interdisciplinary collaboration, and improve patient care by providing clinicians with timely access to high-quality medical images and associated reports.
| Who Needs PACS Administration & Support? | Typical Use Cases | |||||||
|---|---|---|---|---|---|---|---|---|
| Hospitals (Public & Private): All departments requiring medical imaging services, including radiology, cardiology, neurology, oncology, etc. | Efficient storage and retrieval of diagnostic images for patient diagnosis and treatment planning. | Remote access to images for specialists in different locations or during off-hours. | Facilitating consultations and case reviews among medical professionals. | Integration with EHR/HIS for a unified patient record. | Long-term archiving of medical images for legal, research, and follow-up purposes. | Support for advanced visualization and post-processing techniques. | Compliance with imaging data storage and security regulations. | Centralized management of imaging devices and workflows. |
| Radiology Clinics & Imaging Centers: Specialized facilities focused on diagnostic imaging. | Streamlining the entire imaging lifecycle from acquisition to reporting. | Ensuring high availability and performance of the PACS for high patient throughput. | Managing large volumes of imaging data efficiently. | Providing secure image sharing with referring physicians. | Implementing vendor-neutral archiving (VNA) solutions for broader interoperability. | Disaster recovery planning to prevent data loss. | Optimizing PACS performance for faster image loading and viewing. | |
| Research Institutions & Universities: Departments involved in medical research and education. | Accessing anonymized imaging datasets for research studies. | Utilizing PACS for teaching purposes and training future radiologists and technicians. | Integrating PACS with research databases and analytical tools. | Managing large archives for retrospective studies. | ||||
| Healthcare IT Providers & Vendors: Companies offering PACS solutions or IT services to healthcare facilities. | Providing installation, configuration, and ongoing support for their PACS products. | Developing and implementing custom integration solutions. | Offering managed PACS services to reduce the burden on in-house IT staff. | Ensuring the reliability and security of the deployed PACS infrastructure. |
Key Components of PACS Administration & Support:
- System Installation & Configuration: Setting up the PACS server, archive, workstations, and integrating with imaging modalities (e.g., CT, MRI, X-ray machines) and Electronic Health Records (EHRs)/Hospital Information Systems (HIS).
- User Management & Training: Creating and managing user accounts, roles, and permissions. Providing comprehensive training to radiologists, technicians, clinicians, and IT staff on PACS operation, viewing, and reporting functionalities.
- System Monitoring & Maintenance: Proactive monitoring of system performance, storage utilization, network connectivity, and hardware health. Implementing regular software updates, patches, and security measures.
- Troubleshooting & Issue Resolution: Diagnosing and resolving technical issues related to image acquisition, transfer, storage, retrieval, and display. Addressing user-reported problems and service disruptions.
- Data Management & Archiving: Ensuring the integrity and long-term availability of medical images through robust backup and disaster recovery strategies. Managing data retention policies in compliance with Moroccan healthcare regulations.
- Workflow Optimization: Analyzing and refining imaging workflows to improve efficiency, reduce turnaround times, and enhance the overall user experience.
- Integration Services: Facilitating seamless integration with other healthcare IT systems, including RIS (Radiology Information Systems), EHRs, and AI-powered diagnostic tools.
- Security & Compliance: Implementing and enforcing data security protocols to protect patient privacy (HIPAA-like standards may be adapted or influenced by local regulations) and ensuring adherence to relevant Moroccan healthcare data protection laws.
Who Needs Pacs Administration & Support In Morocco?
In Morocco, the need for PACS (Picture Archiving and Communication System) administration and support is crucial for healthcare institutions of all sizes and specialties. As digital imaging becomes the standard, efficient management, maintenance, and troubleshooting of PACS are paramount to ensuring seamless workflow, data integrity, and optimal patient care. This specialized support is vital for organizations looking to leverage their imaging investments to their fullest potential.
| Target Customer Type | Key Departments Benefiting from PACS Administration & Support | Specific Needs and Challenges |
|---|---|---|
| Hospitals (Public & Private) | Radiology Department, IT Department, Cardiology, Neurology, Oncology, Surgery, Emergency Room, PACS Administrators, IT Technicians, Radiologists, Radiographers, Physicians. | Managing large volumes of patient images, ensuring data security and compliance (e.g., local data protection regulations), integration with HIS/EMR systems, system uptime and performance optimization, user training and support for diverse medical staff, disaster recovery and business continuity planning. |
| Radiology Clinics & Imaging Centers | Radiology Department, IT Department, PACS Administrators, Radiologists, Radiographers, Reception/Scheduling Staff. | Efficient workflow management, rapid image retrieval for consultations, handling high patient throughput, maintaining archive integrity, remote access capabilities for referring physicians, cost-effective system management. |
| Specialty Medical Centers | Specific Clinical Departments (e.g., Cardiology, Neurology), Radiology Department, PACS Administrators, Specialists, Radiologists. | Managing specialized imaging modalities (e.g., echo, MRI sequences), ensuring seamless integration with modality-specific PACS or viewers, providing expert support for complex image analysis needs, maintaining high image quality standards for specific diagnostic purposes. |
| Diagnostic Laboratories | Radiology/Imaging Unit within the lab, IT Department, PACS Administrators, Technicians, Pathologists (if imaging involved). | Integrating imaging with other diagnostic data, ensuring accurate correlation between images and lab results, managing specific types of imaging (e.g., microscopy images), compliance with laboratory accreditation standards. |
| Research Institutions | Research Departments, IT Department, PACS Administrators, Researchers, Radiologists (for validation). | Secure data anonymization and pseudonymization, managing large research datasets, ensuring long-term archiving for longitudinal studies, facilitating multi-site research collaborations, developing and testing new image analysis algorithms. |
| Government Health Agencies | IT Department, Public Health Units, PACS Administrators (for centralized systems). | Developing and managing national or regional imaging archives, ensuring data standardization, facilitating public health surveillance and reporting, supporting telemedicine initiatives, managing PACS for public hospitals and health centers. |
Target Customers and Departments Requiring PACS Administration & Support in Morocco
- Hospitals (Public and Private)
- Radiology Clinics and Imaging Centers
- Specialty Medical Centers (e.g., Cardiology, Oncology, Neurology)
- Diagnostic Laboratories with imaging capabilities
- Research Institutions involved in medical imaging studies
- Government Health Agencies and Public Health Initiatives
Pacs Administration & Support Process In Morocco
The administration and support process for a Picture Archiving and Communication System (PACS) in Morocco follows a structured workflow to ensure efficient handling of inquiries, implementation, and ongoing maintenance. This process typically begins with an inquiry from a healthcare facility, followed by a needs assessment, proposal generation, contract finalization, installation, configuration, training, go-live, and finally, ongoing support and maintenance. Each stage involves specific steps and stakeholders to guarantee the successful deployment and operation of the PACS.
| Stage | Description | Key Activities | Responsible Parties | Typical Duration |
|---|---|---|---|---|
| Inquiry & Initial Contact | Receiving an expression of interest or request for information from a healthcare facility regarding PACS. | Responding to initial queries, providing introductory information, scheduling initial meetings. | Sales/Business Development Team, Healthcare Facility Representative | 1-3 Days |
| Needs Assessment & Requirement Gathering | Detailed evaluation of the facility's current infrastructure, existing workflows, imaging modalities, and specific PACS requirements. | On-site visits, interviews with stakeholders (radiologists, IT staff, clinicians), workflow analysis, technical site survey. | PACS Vendor Technical Team, IT Consultants, Healthcare Facility IT & Clinical Staff | 1-2 Weeks |
| Proposal Development & Submission | Creating a comprehensive proposal outlining the proposed PACS solution, including hardware, software, features, services, implementation plan, and pricing. | Developing technical specifications, costing, outlining project timeline, writing proposal document, submitting to the facility. | PACS Vendor Technical & Sales Team | 1-2 Weeks |
| Contract Negotiation & Signing | Discussing and finalizing terms, conditions, service level agreements (SLAs), and pricing with the healthcare facility. | Reviewing contract clauses, negotiating pricing and payment terms, legal review, signing the agreement. | PACS Vendor Management & Legal Team, Healthcare Facility Procurement & Legal Department | 2-4 Weeks |
| System Design & Customization | Tailoring the PACS solution to meet the specific needs and workflows identified during the assessment phase. | Defining system architecture, configuring user roles and permissions, customizing workflows, planning integration points. | PACS Vendor Technical Architects & Implementation Specialists | 2-4 Weeks |
| Hardware & Software Procurement | Acquiring all necessary hardware components (servers, workstations, storage) and PACS software licenses. | Placing orders with suppliers, managing logistics, receiving and verifying equipment. | PACS Vendor Procurement & Logistics Team | 4-8 Weeks (can overlap with other stages) |
| Installation & Configuration | Setting up servers, installing PACS software, configuring network settings, and preparing workstations. | Physical installation of hardware, software installation and initial configuration, network connectivity setup. | PACS Vendor Implementation Engineers | 1-3 Weeks |
| Integration with existing systems (HIS/RIS) | Connecting the PACS with the hospital's existing Hospital Information System (HIS) and/or Radiology Information System (RIS) for seamless data flow. | Developing and testing interfaces (HL7, DICOM), ensuring data synchronization, troubleshooting integration issues. | PACS Vendor Integration Specialists, Healthcare Facility IT Team | 2-4 Weeks |
| User Training & Education | Providing comprehensive training to all users (radiologists, technicians, IT staff) on how to effectively use the PACS. | Developing training materials, conducting classroom and hands-on training sessions, providing user manuals. | PACS Vendor Training Specialists, Healthcare Facility Key Users | 1-2 Weeks |
| Testing & Validation | Thoroughly testing all PACS functionalities, integrations, and performance to ensure it meets requirements and operates as expected. | Performing system testing, user acceptance testing (UAT), performance testing, validation of DICOM conformance. | PACS Vendor QA Team, Healthcare Facility IT & Clinical Users | 1-2 Weeks |
| Go-Live & Deployment | Officially launching the PACS system into live clinical use. | Final system checks, data migration (if applicable), user support during the initial phase, formal handover. | PACS Vendor Implementation Team, Healthcare Facility IT & Clinical Staff | 1-3 Days (for actual go-live, but often followed by intensive support) |
| Post-Implementation Support | Providing immediate support and assistance to users after the system goes live to address any initial challenges. | On-site support, remote troubleshooting, rapid response to user queries and issues. | PACS Vendor Support Team, Healthcare Facility IT Department | 2-4 Weeks (intensive) |
| System Monitoring & Maintenance | Continuously monitoring system performance, ensuring data integrity, and performing regular maintenance tasks. | Performance monitoring, log analysis, regular backups, database maintenance, security checks. | PACS Vendor Support Team, Healthcare Facility IT Department | Ongoing |
| Updates & Upgrades | Implementing software updates and hardware upgrades to enhance functionality, security, and performance. | Planning and scheduling updates, testing new versions, deploying patches and upgrades. | PACS Vendor Technical Team, Healthcare Facility IT Department | As needed |
| Troubleshooting & Issue Resolution | Addressing and resolving any technical issues, bugs, or user-related problems that arise. | Incident logging, remote diagnostics, on-site intervention, root cause analysis, resolution and documentation. | PACS Vendor Support Team, Healthcare Facility IT Department | Ongoing (as needed) |
| Decommissioning (if applicable) | Managing the orderly removal and replacement of the PACS system when it reaches its end of life or is replaced. | Data archiving, system shutdown, hardware removal, secure data erasure, migration to new system. | PACS Vendor Team, Healthcare Facility IT Department | As needed |
PACS Administration & Support Workflow Stages
- Inquiry & Initial Contact
- Needs Assessment & Requirement Gathering
- Proposal Development & Submission
- Contract Negotiation & Signing
- System Design & Customization
- Hardware & Software Procurement
- Installation & Configuration
- Integration with existing systems (HIS/RIS)
- User Training & Education
- Testing & Validation
- Go-Live & Deployment
- Post-Implementation Support
- System Monitoring & Maintenance
- Updates & Upgrades
- Troubleshooting & Issue Resolution
- Decommissioning (if applicable)
Pacs Administration & Support Cost In Morocco
The cost of PACS (Picture Archiving and Communication System) administration and support in Morocco is influenced by a variety of factors, leading to a range of pricing. These factors typically include the complexity and scale of the PACS implementation, the number of users and modalities connected, the level of service required (e.g., basic monitoring vs. comprehensive IT support), the vendor's reputation and service level agreements (SLAs), and the ongoing maintenance and upgrade needs of the system. For smaller clinics or specialized departments, costs might be more manageable, while large hospital networks with extensive imaging departments will incur higher expenses. The pricing can be structured as one-time implementation fees, recurring monthly or annual support contracts, and potentially per-incident charges for unscheduled issues.
| Service Type | Estimated Monthly Range (MAD) | Estimated Annual Range (MAD) |
|---|---|---|
| Basic Remote Monitoring & Helpdesk Support (Small Clinic/Department) | 1,500 - 4,000 | 18,000 - 48,000 |
| Standard Support (Medium-Sized Hospital/Multiple Departments) | 4,000 - 12,000 | 48,000 - 144,000 |
| Comprehensive Support (Large Hospital Network/High Volume) | 10,000 - 30,000+ | 120,000 - 360,000+ |
| On-Demand/Per-Incident Support | N/A (billed hourly/per incident, often higher than contracted rates) | N/A |
| Initial Implementation & Configuration (One-time, varies greatly) | N/A | Can range from 50,000 MAD to 500,000+ MAD depending on scope. |
Key Pricing Factors for PACS Administration & Support in Morocco
- System Size and Complexity: The number of PACS servers, workstations, and the volume of image data to be managed.
- Number of Modalities: The variety and quantity of imaging devices (e.g., X-ray, CT, MRI, Ultrasound) integrated with the PACS.
- User Base: The number of physicians, technicians, and administrative staff requiring access and support.
- Service Level Agreements (SLAs): The agreed-upon response and resolution times for support requests.
- Vendor Expertise and Reputation: Established vendors with proven track records often command higher prices.
- Scope of Support: Differentiating between basic helpdesk, remote monitoring, on-site support, and proactive maintenance.
- Software Updates and Upgrades: Costs associated with maintaining the latest software versions and implementing new features.
- Hardware Maintenance: Support for the underlying servers and network infrastructure hosting the PACS.
- Integration with Other Systems: Complexity of integrating with RIS (Radiology Information System), EMR (Electronic Medical Record), or other hospital IT systems.
- Disaster Recovery and Business Continuity Planning: Costs for ensuring data backup and system availability.
- Training: Initial and ongoing training for IT staff and end-users.
- Geographic Location within Morocco: While less significant, very remote locations might incur higher travel costs for on-site support.
Affordable Pacs Administration & Support Options
Managing a Picture Archiving and Communication System (PACS) is crucial for healthcare organizations, but can come with significant costs. Fortunately, there are affordable administration and support options available. These often revolve around understanding 'value bundles' and implementing strategic cost-saving measures.
| Cost-Saving Strategy | Description | Potential Benefit |
|---|---|---|
| Leverage Cloud-Based PACS Solutions | Instead of on-premise servers, utilize cloud PACS providers. This shifts capital expenditure to operational expenditure and can reduce hardware, maintenance, and IT staffing costs. | Lower upfront investment, scalability, reduced IT burden. |
| Outsource or Hybrid Support Models | Consider outsourcing Level 1 or Level 2 support to specialized PACS support providers. A hybrid model can combine internal expertise for complex issues with external support for routine tasks. | Reduced in-house staffing costs, access to specialized expertise, 24/7 support availability. |
| Negotiate Long-Term Contracts | When purchasing software licenses, hardware, or support contracts, negotiate for longer terms. This often unlocks discounts and provides price stability. | Guaranteed pricing, potential for significant discounts. |
| Optimize Storage Utilization | Implement data lifecycle management policies. Archive older studies to less expensive storage tiers or purge data that is no longer clinically or legally required. | Reduced storage costs, improved system performance. |
| Standardize Hardware and Software | Using a limited range of standardized hardware and software simplifies maintenance, troubleshooting, and procurement, leading to economies of scale. | Easier maintenance, bulk purchasing discounts, reduced training needs. |
| Invest in User Training | Well-trained users make fewer errors, require less support, and can utilize the PACS more efficiently, indirectly saving on support time and resources. | Reduced support tickets, improved workflow efficiency. |
| Explore Open-Source Options (with caution) | For certain components or smaller deployments, explore the feasibility of open-source PACS solutions. However, ensure adequate internal expertise or support is available. | Reduced software licensing costs (significant potential). |
Understanding Value Bundles in PACS Administration & Support
- {"title":"What are Value Bundles?","description":"Value bundles combine multiple PACS-related services into a single package, often at a reduced overall cost compared to purchasing each service individually. They are designed to provide comprehensive solutions for specific needs, such as initial setup, ongoing maintenance, user training, or disaster recovery."}
- {"title":"Common Components of Value Bundles","description":"These bundles can include a range of services, such as: installation and configuration, system monitoring and maintenance, software updates and patching, user support (helpdesk, troubleshooting), data backups and recovery, basic security management, and sometimes even hardware recommendations or integration services."}
- {"title":"Benefits of Bundled Services","description":"Opting for value bundles can lead to significant cost savings, streamlined vendor management, improved service integration, and a more predictable budget for PACS operations. They offer a holistic approach to PACS management."}
Verified Providers In Morocco
In the realm of healthcare tourism, Morocco is emerging as a significant player, offering a blend of modern medical facilities and experienced professionals. For those seeking reliable and high-quality medical services, identifying 'Verified Providers' is paramount. Franance Health stands out as a beacon of trust and excellence within Morocco's healthcare landscape. Their commitment to stringent credentialing and patient-centric care positions them as the optimal choice for international patients. This section will delve into what makes Franance Health's credentials so compelling and why they represent the best selection for your medical journey in Morocco.
| Credential Type | Franance Health Verification Focus | Benefit to Patient |
|---|---|---|
| Medical Licenses & Certifications | Verification of current, valid licenses and recognized board certifications. | Ensures providers are legally qualified and have specialized training. |
| Educational Background | Scrutiny of medical school and residency training from reputable institutions. | Confirms a strong foundational knowledge and rigorous training. |
| Years of Experience | Assessment of practical experience, particularly in specialized areas. | Indicates hands-on skill and familiarity with various medical conditions. |
| Facility Accreditations | Confirmation that affiliated hospitals/clinics meet international quality standards. | Guarantees access to advanced technology and a safe, well-equipped environment. |
| Patient Satisfaction | Review of patient feedback and testimonials. | Provides insight into provider's communication, care, and overall experience. |
| Specialization Expertise | Focus on providers with demonstrated expertise in specific medical fields. | Ensures you are treated by a doctor best suited for your condition. |
Why Franance Health Credentials Matter:
- Rigorous Verification Process: Franance Health doesn't simply list providers; they meticulously verify each one. This includes scrutinizing medical licenses, board certifications, educational backgrounds, and years of practical experience. This ensures that only genuinely qualified and reputable practitioners are part of their network.
- Accreditation and Quality Standards: Verified providers through Franance Health often meet or exceed international accreditation standards (such as JCI or ISO certifications). This commitment to quality assurance translates into safer procedures, better patient outcomes, and a higher standard of care.
- Specialized Expertise: Franance Health focuses on curating a network of specialists across various medical fields. Their verification process actively seeks out providers with proven track records and advanced skills in their respective specializations, ensuring you are treated by the most competent professionals for your specific needs.
- Patient Testimonials and Feedback: Beyond formal credentials, Franance Health often incorporates patient feedback and testimonials into their verification. This provides valuable real-world insight into the provider's bedside manner, communication skills, and overall patient satisfaction.
- Transparency and Ethical Practices: Franance Health champions transparency in pricing, treatment plans, and potential risks. Their verified providers adhere to strict ethical guidelines, ensuring patients receive honest and comprehensive information, empowering them to make informed decisions.
- Partnerships with Leading Facilities: The providers affiliated with Franance Health typically work within state-of-the-art medical facilities equipped with advanced technology. This partnership ensures that the expertise of the verified doctors is complemented by the best possible infrastructure for diagnosis and treatment.
- Commitment to Continuous Professional Development: Franance Health encourages and often prioritizes providers who actively engage in continuous learning and professional development. This means their network stays at the forefront of medical advancements and best practices.
Scope Of Work For Pacs Administration & Support
This Scope of Work (SOW) outlines the services to be provided for Picture Archiving and Communication System (PACS) administration and support. It details the technical deliverables, standard specifications, and responsibilities of the service provider to ensure the efficient and reliable operation of the PACS.
| Deliverable | Description | Standard Specifications/Acceptance Criteria | Timeline/Frequency |
|---|---|---|---|
| PACS System Health Report | Regular reports detailing system performance, uptime, storage utilization, and identified issues. | Uptime >= 99.9% | Monthly |
| User Account Management | Provisioning, de-provisioning, and modification of user accounts with appropriate access levels. | New account creation within 24 business hours of request. | As needed |
| Image Archiving and Retrieval Performance | Ensuring timely and reliable archiving of medical images and efficient retrieval for review. | Image archiving success rate >= 99.9% | Ongoing monitoring, performance metrics reported quarterly |
| Backup and Recovery Test Report | Documentation of successful backup completion and results of periodic recovery tests. | Successful recovery of 95% of test data within defined RTO (Recovery Time Objective). | Quarterly |
| Incident Resolution Report | Detailed reports on resolved incidents, including root cause analysis and preventative measures. | Critical incidents resolved within 4 business hours; High priority within 8 business hours. | As needed, summarized monthly |
| System Update and Patching Plan | Documented plan for applying system updates and security patches with minimal disruption. | All critical security patches applied within 72 hours of vendor release. | As per vendor advisories and scheduled maintenance |
| Integration Status Report | Confirmation of successful integration and ongoing operation with connected systems (RIS, EMR). | Data exchange between systems is accurate and timely, with < 0.1% error rate. | Quarterly, or upon significant integration changes |
| Security Audit Report | Results of regular security audits and compliance checks. | Compliance with relevant healthcare data privacy regulations (e.g., HIPAA, GDPR). | Annually, or upon significant security events |
Key Responsibilities
- System Installation, Configuration, and Deployment
- Routine System Monitoring and Performance Tuning
- User Account Management and Access Control
- Image Acquisition and Workflow Management
- Data Archiving, Retrieval, and Migration
- System Backup and Disaster Recovery Planning
- Troubleshooting and Incident Resolution
- System Updates, Patching, and Version Management
- Integration with other Healthcare IT Systems (RIS, EMR)
- Security Audits and Compliance Management
- End-User Training and Support
- Documentation and Knowledge Base Management
Service Level Agreement For Pacs Administration & Support
This Service Level Agreement (SLA) outlines the terms and conditions for PACS (Picture Archiving and Communication System) Administration & Support, specifically focusing on response times for incidents and uptime guarantees for the PACS environment. This SLA aims to ensure the reliability, availability, and efficient operation of the PACS.
| Severity Level | Description | Initial Response Time | Target Resolution Time | Uptime Guarantee |
|---|---|---|---|---|
| Critical (Severity 1) | Complete system outage. No access to PACS. All clinical operations severely impacted. | 15 Minutes | 4 Hours | 99.9% Monthly Uptime |
| High (Severity 2) | Major PACS functionality is unavailable or severely degraded, impacting a significant portion of users or workflows. Potential for data loss or corruption. | 30 Minutes | 8 Hours | 99.9% Monthly Uptime |
| Medium (Severity 3) | Minor PACS functionality is degraded or unavailable, impacting a limited number of users or non-critical workflows. Workarounds are available. | 2 Business Hours | 24 Business Hours | 99.9% Monthly Uptime |
| Low (Severity 4) | Non-critical issues, service requests, or questions. No impact on core PACS functionality. | 4 Business Hours | 5 Business Days | 99.9% Monthly Uptime |
Key Service Definitions
- PACS Environment: Refers to the entire PACS infrastructure, including servers, storage, workstations, network connectivity, and associated software essential for image acquisition, storage, retrieval, and viewing.
- Incident: Any event that disrupts or degrades the normal operation of the PACS, preventing users from performing their essential tasks or compromising data integrity.
- Service Request: A request for information, advice, a standard change, or access to a service. These do not typically impact the availability of the PACS.
- Downtime: The period during which the PACS environment is unavailable or unusable for its intended purpose.
- Resolution: The completion of actions to fix a problem or fulfill a request, restoring the PACS to its normal operational state.
- Workaround: A temporary solution that allows users to continue operating, even if not at full capacity, while a permanent resolution is being implemented.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your PACS Administration & Support in Morocco project in Morocco.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.