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Verified Service Provider in Morocco
PACS Installation & Configuration Service in Morocco
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust PACS Infrastructure Deployment
We specialize in designing and implementing scalable PACS infrastructure tailored to the specific needs of Moroccan healthcare facilities, ensuring seamless integration with existing hospital networks and compliance with local data privacy regulations.
Optimized Workflow Configuration & Customization
Our expert technicians meticulously configure PACS systems to optimize diagnostic workflows, enhance image routing, and integrate with RIS/HIS for improved efficiency and turnaround times, reducing manual data entry and potential errors.
Secure Data Management & Disaster Recovery
We implement advanced security protocols and robust disaster recovery solutions for your PACS data in Morocco, safeguarding sensitive patient information against cyber threats and ensuring business continuity for critical medical imaging services.
What Is Pacs Installation & Configuration Service In Morocco?
A Picture Archiving and Communication System (PACS) Installation & Configuration Service in Morocco is a specialized IT service focused on the deployment, setup, and optimization of PACS within healthcare institutions. This service encompasses the entire lifecycle of a PACS implementation, from initial hardware and software procurement to system integration, user training, and ongoing maintenance. The primary objective is to establish a robust and efficient digital workflow for medical imaging, enabling secure storage, retrieval, distribution, and display of radiological images and related reports. This service is crucial for modernizing diagnostic imaging departments, improving patient care through faster access to information, and facilitating collaboration among healthcare professionals.
| Who Needs PACS Installation & Configuration Service? | Typical Use Cases in Morocco | |||||
|---|---|---|---|---|---|---|
| Hospitals (Public and Private): Requiring a digital solution for managing large volumes of medical imaging data, improving diagnostic turnaround times, and enhancing departmental efficiency. | Radiology Departments: Implementing a centralized system for storing, retrieving, and distributing X-rays, CT scans, MRIs, and other imaging studies. | Specialized Clinics (e.g., Cardiology, Neurology): Needing to integrate imaging equipment and manage specialized image formats (e.g., echocardiograms, EEG data). | Diagnostic Imaging Centers: Seeking to streamline workflow, offer advanced imaging services, and facilitate remote consultations. | Government Health Initiatives: Deploying PACS infrastructure as part of national healthcare modernization programs. | Research Institutions: Utilizing PACS for data aggregation, analysis, and collaborative research in medical imaging. | Medical Schools and Teaching Hospitals: Integrating PACS for educational purposes, enabling students and residents to access and review a wide range of cases. |
| Digital Transformation of Radiology Workflows: Replacing film-based archiving with electronic storage, leading to reduced physical space requirements and faster image access. | Enhanced Collaboration and Consultation: Enabling radiologists and referring physicians to review images and reports from different locations within the hospital or remotely. | Improved Diagnostic Accuracy and Efficiency: Providing advanced imaging tools and immediate access to prior studies for comparative analysis. | Compliance with Healthcare Regulations: Ensuring secure storage and retrieval of patient imaging data, adhering to Moroccan and international privacy standards. | Tele-Radiology Implementation: Facilitating the transmission of medical images to off-site radiologists for interpretation, particularly beneficial for underserved areas. | Integration with EMR/EHR Systems: Creating a unified patient record by linking imaging studies and reports directly to the patient's electronic chart. | Disaster Recovery and Business Continuity: Implementing robust backup and archiving solutions to protect against data loss. |
Key Components of PACS Installation & Configuration Service:
- Needs Assessment and System Design: Evaluating the existing infrastructure, workflow requirements, and future scalability needs to design a tailored PACS solution.
- Hardware and Software Procurement & Installation: Sourcing, installing, and configuring PACS servers, workstations, storage devices, and specialized imaging viewers.
- Network Integration: Seamlessly integrating the PACS with existing hospital networks, including DICOM (Digital Imaging and Communications in Medicine) connectivity for imaging modalities (e.g., X-ray, CT, MRI, Ultrasound) and EMR/EHR (Electronic Medical Record/Electronic Health Record) systems.
- System Configuration and Customization: Setting up user roles and permissions, defining archive policies, configuring image routing rules, and customizing workflows to meet specific departmental needs.
- Data Migration and Archiving Strategy: Planning and executing the migration of legacy imaging data and establishing long-term archiving and retrieval strategies.
- User Training and Support: Providing comprehensive training to radiologists, technicians, and IT staff on system operation, troubleshooting, and best practices.
- Quality Assurance and Testing: Rigorous testing of all system components and workflows to ensure functionality, reliability, and adherence to DICOM standards.
- Ongoing Maintenance and Support: Offering post-implementation support, including system updates, patches, performance monitoring, and technical assistance.
Who Needs Pacs Installation & Configuration Service In Morocco?
In Morocco's evolving healthcare landscape, the demand for efficient and secure medical image management is rapidly increasing. Picture Archiving and Communication Systems (PACS) are crucial for storing, retrieving, viewing, and distributing medical images. Organizations that require specialized PACS installation and configuration services are those looking to modernize their imaging workflows, comply with evolving regulations, and improve diagnostic accuracy and patient care. This includes a wide range of healthcare providers, from large public hospitals to specialized private clinics, as well as medical imaging centers and research institutions. These entities often face challenges such as fragmented data storage, slow image access times, and the need for seamless integration with existing Electronic Health Records (EHRs) and other hospital information systems (HIS).
| Target Customer | Key Departments Involved | Primary Needs & Challenges |
|---|---|---|
Target Customers for PACS Installation & Configuration Services in Morocco
- Public Hospitals
- Private Hospitals & Clinics
- Radiology & Imaging Centers
- Specialized Medical Centers (e.g., Cardiology, Neurology, Oncology)
- Research Institutions & Universities
- Healthcare Networks & Groups
Pacs Installation & Configuration Service Process In Morocco
This document outlines the standard workflow for PACS (Picture Archiving and Communication System) installation and configuration services in Morocco, covering the process from initial inquiry to successful execution and handover. Our aim is to provide a clear, efficient, and transparent service that meets the specific needs of healthcare facilities.
| Stage | Description | Key Activities | Responsible Parties | Deliverables | Timeline (Indicative) |
|---|---|---|---|---|---|
| 1. Inquiry & Initial Consultation | The client expresses interest in PACS installation and configuration services. | Initial discussion of needs, objectives, and potential solutions. Understanding the client's current infrastructure and workflow. | Client, Service Provider Sales Team | Understanding of client needs, preliminary solution discussion. | 1-3 Days |
| 2. Site Assessment & Requirements Gathering | A detailed on-site evaluation of the client's facility and a deep dive into specific requirements. | Assessing network infrastructure, server room capacity, existing IT systems, modality connections, user roles, regulatory compliance needs (e.g., Moroccan health regulations). | Service Provider Technical Team, Client IT & Medical Staff | Detailed site survey report, comprehensive requirements document. | 3-7 Days |
| 3. Proposal & Quotation | Development of a tailored proposal and a detailed quotation based on the gathered information. | Defining the scope of work, recommended hardware/software, implementation plan, timeline, and associated costs. | Service Provider Sales & Technical Teams | Formal proposal, detailed quotation, solution architecture. | 5-10 Days |
| 4. Contract & Agreement | Formalizing the engagement with a Service Level Agreement (SLA) and contract. | Review and signing of the contract, outlining terms, conditions, payment schedules, and responsibilities. | Client, Service Provider Management | Signed contract and SLA. | 2-5 Days |
| 5. Project Planning & Scheduling | Creating a detailed project plan and schedule for the implementation. | Defining project phases, milestones, resource allocation, and defining communication protocols. | Service Provider Project Manager, Client Project Lead | Detailed project plan, communication plan, kickoff meeting minutes. | 3-5 Days |
| 6. Hardware & Software Procurement/Delivery | Acquiring and delivering all necessary hardware and software components. | Ordering servers, storage, workstations, PACS software licenses, and any required network equipment. Delivery to the client site. | Service Provider Procurement Team, Client IT | All procured hardware and software delivered to site. | 2-6 Weeks (depending on lead times) |
| 7. System Installation & Network Configuration | Physical installation of hardware and initial network setup. | Setting up servers, storage, and workstations. Configuring network connectivity, IP addressing, and security protocols. | Service Provider Technical Team | Installed and operational hardware, configured network infrastructure. | 5-10 Days |
| 8. PACS Software Configuration & Customization | Installing and configuring the PACS software to meet specific client needs. | Setting up user accounts, roles, permissions, study routing rules, image acquisition settings, DICOM conformance, and workflow customizations. | Service Provider PACS Engineers | Configured PACS application, customized workflows. | 7-14 Days |
| 9. Integration with Existing Systems (HIS, RIS, Modalities) | Connecting the PACS with other healthcare IT systems. | Establishing HL7 interfaces with HIS/RIS, configuring DICOM connectivity with modalities (X-ray, CT, MRI, Ultrasound), and ensuring seamless data flow. | Service Provider Integration Specialists, Client IT, Modality Vendors | Successful data exchange between PACS and integrated systems. | 5-15 Days |
| 10. User Training | Educating end-users on how to effectively use the PACS system. | Providing hands-on training sessions for radiologists, technicians, and administrators. Covering system navigation, image viewing, reporting, and troubleshooting. | Service Provider Trainers, Client Users | Trained users, training materials, attendance sheets. | 3-7 Days |
| 11. Testing & Validation (UAT) | Comprehensive testing and validation of the entire system by the client. | User Acceptance Testing (UAT) to ensure the system meets all functional and performance requirements. Identifying and resolving any issues. | Client End-Users, Service Provider Project Team | UAT sign-off report, resolved bug list. | 5-10 Days |
| 12. Go-Live & Support Commencement | The official launch of the PACS system into the production environment. | Transitioning from the testing phase to live operation. Initiating the agreed-upon support and maintenance services. | Service Provider Project Team, Client IT | Live PACS system, commencement of support. | 1 Day |
| 13. Post-Installation Review & Handover | A review of the implementation project and formal handover of the system. | Post-implementation review meeting to assess project success, gather feedback, and formally transfer ownership and responsibility. | Service Provider Project Manager, Client Management | Project closure report, final documentation handover. | 2-3 Days |
| 14. Ongoing Support & Maintenance | Providing continuous technical support and system maintenance. | Remote and on-site support, software updates, hardware maintenance, performance monitoring, and troubleshooting as per the SLA. | Service Provider Support Team, Client IT | Continued system availability and performance. | Ongoing |
PACS Installation & Configuration Service Process in Morocco
- 1. Inquiry & Initial Consultation:
- 2. Site Assessment & Requirements Gathering:
- 3. Proposal & Quotation:
- 4. Contract & Agreement:
- 5. Project Planning & Scheduling:
- 6. Hardware & Software Procurement/Delivery:
- 7. System Installation & Network Configuration:
- 8. PACS Software Configuration & Customization:
- 9. Integration with Existing Systems (HIS, RIS, Modalities):
- 10. User Training:
- 11. Testing & Validation (UAT):
- 12. Go-Live & Support Commencement:
- 13. Post-Installation Review & Handover:
- 14. Ongoing Support & Maintenance:
Pacs Installation & Configuration Service Cost In Morocco
Installing and configuring a Picture Archiving and Communication System (PACS) in Morocco involves several factors that influence the overall cost. These factors range from the complexity of the installation and the specific features required to the vendor's pricing structure and ongoing support agreements. Understanding these elements is crucial for accurate budgeting and selecting the most suitable service provider. The local Moroccan market offers a variety of solutions, from basic implementations to highly customized enterprise-level systems. Costs are typically presented in Moroccan Dirhams (MAD).
| Service Component | Estimated Cost Range (MAD) |
|---|---|
| Basic PACS Installation (Small Clinic, few modalities) | 150,000 - 300,000 MAD |
| Standard PACS Installation (Medium Hospital, moderate modalities) | 300,000 - 700,000 MAD |
| Enterprise-Level PACS Installation (Large Hospital, extensive modalities, multi-site) | 700,000 - 2,000,000+ MAD |
| Software Licensing (per modality/user, basic to advanced) | 50,000 - 500,000+ MAD (initial, depending on model) |
| Hardware (Servers, storage, workstations) | 100,000 - 800,000+ MAD |
| Data Migration (per TB) | 5,000 - 20,000 MAD |
| Integration with EMR/HIS | 50,000 - 300,000+ MAD |
| User Training (per session/group) | 10,000 - 50,000 MAD |
| Annual Maintenance & Support (typically 15-20% of initial cost) | 75,000 - 400,000+ MAD |
Key Pricing Factors for PACS Installation & Configuration in Morocco:
- System Size and Scope: The number of users, departments, and imaging modalities (e.g., X-ray, CT, MRI, Ultrasound) that the PACS needs to support directly impacts the hardware, software licenses, and configuration effort.
- Hardware Requirements: This includes servers for storage and processing, network infrastructure upgrades (if necessary), workstations for viewing images, and potentially specialized archiving solutions (e.g., nearline or offline storage).
- Software Licensing: PACS software itself is a significant cost. Licensing models can be per-user, per-modality, or based on storage volume. Advanced features like AI-powered analysis tools, advanced visualization, or multi-site integration will incur additional licensing fees.
- Installation and Configuration Services: This covers the technical expertise required for setting up the PACS server, integrating it with imaging equipment (DICOM conformity), configuring user roles and permissions, and ensuring seamless workflow integration within the healthcare facility.
- Data Migration: If an existing PACS or archive is in place, migrating historical patient data to the new system is often a complex and time-consuming process that adds to the cost.
- Training: Comprehensive training for radiologists, technicians, IT staff, and administrative personnel is essential for effective PACS utilization and is usually factored into the service cost.
- Integration with EMR/HIS: Integrating the PACS with a hospital's Electronic Medical Record (EMR) or Hospital Information System (HIS) is a critical but often complex undertaking, requiring specialized expertise and potentially middleware solutions, which adds to the cost.
- Vendor Reputation and Support: Established vendors with proven track records and comprehensive support packages tend to command higher prices, but often offer greater reliability and long-term value.
- Customization and Bespoke Development: If the facility has unique workflow requirements that necessitate custom development or significant customization of the standard PACS offering, this will increase the overall expense.
- Maintenance and Support Contracts: Post-installation, ongoing maintenance, software updates, and technical support are typically covered by annual contracts, which are an important recurring cost to consider.
Affordable Pacs Installation & Configuration Service Options
Acquiring and implementing a Picture Archiving and Communication System (PACS) can be a significant investment for healthcare facilities. Our affordable PACS installation and configuration service options are designed to provide a cost-effective yet comprehensive solution, ensuring you get the benefits of a robust PACS without breaking the bank. We understand that budget constraints are a reality, and our approach focuses on delivering maximum value through flexible service packages and strategic cost-saving measures.
| Cost-Saving Strategy | Description | Benefit |
|---|---|---|
| Bundle Discounts | Purchasing pre-defined service bundles that combine multiple features and services at a reduced overall cost. | Significant savings compared to individual service purchases. Streamlined procurement process. |
| Phased Deployment | Implementing PACS features and functionalities in stages, allowing for cost allocation over an extended period. | Reduced immediate financial burden. Ability to adapt to evolving needs and budgets. Focus on critical features first. |
| Cloud PACS Options | Leveraging cloud infrastructure for PACS hosting, often involving subscription-based pricing instead of large upfront hardware investments. | Lower initial capital expenditure. Predictable monthly operational costs. Scalability without major hardware upgrades. |
| Open-Source PACS Integration (where applicable) | Exploring the integration of reliable open-source PACS components with commercial solutions to reduce licensing costs. | Potential for significant software licensing fee reduction. Requires careful evaluation for compatibility and support. |
| Standardized Configuration Templates | Utilizing pre-defined, optimized configuration templates for common imaging modalities and workflows. | Faster installation times. Reduced labor costs. Ensures best practices are applied from the outset. |
| Remote Support & Monitoring | Prioritizing remote troubleshooting and proactive system monitoring to minimize the need for costly on-site interventions. | Reduced travel and labor expenses for support. Faster resolution of many issues. Improved system uptime. |
| Training Optimization | Focusing training on essential user roles and functionalities, with options for train-the-trainer programs. | Reduced training costs and time. Empowers internal staff to handle basic support. |
Understanding Our Affordable PACS Installation & Configuration Service Options
- Core Installation & Configuration: This foundational package covers the essential setup of your PACS server, workstations, and initial user configurations. We ensure smooth integration with your existing imaging modalities and RIS/EHR systems.
- Value Bundles for Enhanced Functionality: To cater to diverse needs and budgets, we offer tiered value bundles. These bundles combine core services with additional features such as advanced reporting tools, DICOM routing optimization, HL7 integration, and remote access capabilities at a discounted rate compared to purchasing individual services.
- Phased Implementation Approach: For larger or budget-conscious facilities, we offer a phased implementation plan. This allows you to roll out PACS functionality gradually, spreading the cost over time and prioritizing critical features first. We work with you to define phases that align with your operational needs and financial planning.
- Cloud-Based vs. On-Premise Solutions: We provide expertise in both cloud-based and on-premise PACS deployments. Cloud solutions often offer lower upfront hardware costs and scalable subscription models, while on-premise provides greater control. We help you analyze which option best suits your budget and infrastructure.
- Remote & Hybrid Support Models: Beyond initial installation, we offer flexible support packages. This includes remote troubleshooting, proactive system monitoring, and scheduled on-site visits, allowing you to choose the level of support that fits your budget and operational requirements. Hybrid models offer a balance of both.
Verified Providers In Morocco
In the competitive landscape of healthcare providers in Morocco, discerning quality and reliability is paramount. Franance Health has emerged as a trusted name, built on a foundation of stringent credentialing and a commitment to excellence. This document outlines why partnering with Franance Health's verified providers offers unparalleled advantages for individuals and organizations seeking superior healthcare solutions in Morocco.
| Verification Aspect | Franance Health Standard | Benefit to You |
|---|---|---|
| Medical Education & Training | Validation of degrees and certifications from accredited institutions globally and within Morocco. | Ensures providers possess the foundational knowledge and expertise. |
| Clinical Experience | Verification of years in practice and specific area of expertise through peer references and documented work history. | Confirms practical application of knowledge and skill. |
| Licensure & Regulatory Compliance | Confirmation of current and valid professional licenses issued by Moroccan authorities. | Guarantees adherence to legal and professional standards. |
| Specialization & Board Certifications | Verification of all specialized training and recognized board certifications. | Ensures access to highly specialized and competent professionals. |
| Reputation & Ethical Conduct | Review of professional history, patient feedback (where available and appropriate), and adherence to ethical codes. | Provides confidence in a provider's integrity and patient-first approach. |
| Continuing Medical Education (CME) | Confirmation of participation in ongoing professional development programs. | Ensures providers are up-to-date with the latest medical advancements. |
Franance Health's Verification Process and its Benefits
- Rigorous Credentialing: Franance Health employs a multi-stage verification process that goes beyond standard licensing. This includes thorough background checks, validation of medical education and training from recognized institutions, and assessment of practical experience and clinical competency.
- Specialist Expertise Confirmation: We meticulously verify the specializations and certifications of our providers, ensuring that patients are connected with the most appropriate and highly qualified medical professionals for their specific needs.
- Commitment to Continuing Education: Franance Health prioritizes providers who demonstrate a dedication to ongoing professional development. This ensures that our network stays at the forefront of medical advancements and best practices.
- Adherence to Ethical Standards: Our verification process includes an assessment of a provider's ethical conduct and adherence to medical best practices and patient care principles.
- Patient-Centric Approach: Verified Franance Health providers are committed to delivering patient-centered care, prioritizing communication, empathy, and personalized treatment plans.
- Enhanced Trust and Reliability: The Franance Health seal of verification provides an extra layer of assurance, offering peace of mind to patients and partners that they are engaging with vetted and reputable healthcare professionals.
- Streamlined Access to Quality Care: By partnering with Franance Health, you gain direct access to a curated network of high-caliber medical professionals, simplifying the process of finding trusted healthcare providers.
Scope Of Work For Pacs Installation & Configuration Service
This document outlines the Scope of Work (SOW) for the installation and configuration of a Picture Archiving and Communication System (PACS). The objective is to successfully deploy a robust and efficient PACS that meets the specified technical requirements, ensuring seamless integration with existing hospital IT infrastructure and adherence to industry standards.
| Deliverable | Description | Technical Specifications/Standards | Acceptance Criteria |
|---|---|---|---|
| PACS Server Installation & Configuration | Installation and configuration of the central PACS server(s), including operating system, database, and PACS application software. | Server hardware meeting minimum performance requirements (CPU, RAM, Storage), operating system compatibility, PACS software version specified, database tuning for optimal performance, network connectivity and firewall configuration. | PACS server operational and accessible from authorized network locations. Database integrity verified. System performance metrics within acceptable range. |
| Image Acquisition Gateway Configuration | Configuration of DICOM gateways/routers for seamless image transfer from modalities to the PACS. | DICOM conformance statement verification for each modality and gateway. AE Title configuration, port mapping, transfer syntax negotiation, network bandwidth and latency considerations. | Successful transmission of test DICOM images from each connected modality to the PACS. Verification of image metadata integrity. |
| Modality Integration | Integration of PACS with specified medical imaging modalities (X-ray, CT, MRI, Ultrasound, etc.). | DICOM connectivity established for each modality. HL7 interface configuration for receiving patient demographic and study information. Modality Worklist (MWL) implementation (if applicable). | Automated population of patient and study information in PACS for studies sent from modalities. Successful reception of images with correct patient context. |
| HIS/EHR Integration | Integration of PACS with the hospital's HIS/EHR system for order management and results retrieval. | HL7 interface development and configuration (e.g., ORM, ORU messages). DICOM Modality Performed Procedure Step (MPPS) implementation. Single sign-on (SSO) configuration (if required). | Orders from HIS/EHR are correctly reflected in PACS. Study status updates from PACS are sent back to HIS/EHR. User authentication via HIS/EHR (if SSO is implemented). |
| User Management & Access Control | Configuration of user accounts, roles, and permissions within the PACS. | Implementation of role-based access control (RBAC) adhering to hospital policies. Integration with Active Directory or other directory services for user authentication. Audit trail logging for all user actions. | Users can access only authorized studies and functionalities based on their assigned roles. Audit logs are consistently generated and accessible. |
| Image Archiving & Retrieval Configuration | Configuration of image storage policies, retrieval mechanisms, and compression settings. | Storage tier configuration (e.g., online, nearline, offline). DICOM Storage Commitment implementation. Query/Retrieve configurations (C-FIND, C-MOVE). Lossless/lossy compression settings as per requirements. | Images are stored according to defined policies. Efficient and accurate retrieval of historical images. Data integrity of archived images verified. |
| Backup & Disaster Recovery Setup | Implementation of a robust backup and disaster recovery solution for the PACS. | Regular automated backups (full, incremental, differential). Offsite backup storage or replication. Defined Recovery Point Objective (RPO) and Recovery Time Objective (RTO). Disaster recovery testing procedures. | Successful completion of scheduled backups. Ability to restore PACS data and functionality within defined RPO/RTO timelines. |
| PACS Viewer Installation & Configuration | Installation and configuration of PACS viewer workstations. | Workstation hardware and software requirements. Viewer application installation and licensing. Network connectivity and optimal display settings. | Viewers are successfully installed and connected to the PACS. Users can access and review images effectively. |
| Testing & Validation | Comprehensive testing of all PACS functionalities and integrations. | Unit testing, integration testing, system testing, user acceptance testing (UAT). Performance testing. Security vulnerability assessment. | All test cases passed. Issues identified are resolved and retested. Formal sign-off on UAT from hospital stakeholders. |
| User Training & Documentation | Training of hospital IT staff and end-users on PACS operation and administration. | Development of training materials. Delivery of hands-on training sessions. Provision of administrator and end-user manuals. | IT staff and end-users demonstrate proficiency in operating and managing the PACS. Training documentation is comprehensive and accurate. |
Key Objectives
- To install and configure all hardware and software components of the PACS.
- To integrate the PACS with existing modalities (e.g., X-ray, CT, MRI) and the Hospital Information System (HIS)/Electronic Health Record (EHR).
- To establish secure user access and role-based permissions.
- To implement data backup and disaster recovery mechanisms.
- To conduct comprehensive testing and user training.
- To ensure compliance with relevant healthcare regulations (e.g., HIPAA, GDPR).
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the performance standards and support commitments for the PACS Installation & Configuration Service provided by [Your Company Name]. It defines response times for incidents and guarantees a minimum uptime for the operational PACS environment post-configuration.
| Service Component | Response Time Commitment | Resolution Time Target | Uptime Guarantee (Post-Configuration) |
|---|---|---|---|
| Critical Incident (PACS inaccessible, complete data loss or corruption) | 1 Hour | 4 Hours | 99.9% |
| High Priority Incident (Major functionality impaired, e.g., no new studies arriving) | 2 Hours | 8 Hours | 99.9% |
| Medium Priority Incident (Minor functionality impaired, e.g., slow loading of specific study types) | 4 Business Hours | 2 Business Days | 99.9% |
| Low Priority Incident (Cosmetic issues, feature requests, documentation clarification) | 8 Business Hours | 5 Business Days | N/A (Monitored as part of overall system health) |
| Routine Inquiries & Support Requests | 24 Business Hours | As agreed | N/A |
Key Service Components
- Initial PACS Installation and Setup
- PACS Software Configuration (including DICOM routing, modality worklist, archiving rules, user access control)
- Integration with existing hospital IT infrastructure (RIS, EMR, etc.)
- Post-configuration testing and validation
- Basic user training on PACS operations
- Ongoing technical support and maintenance (as per separate agreement)
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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