Verified Service Provider in Morocco
MRI Rigging & Installation Service in Morocco
Engineering Excellence & Technical Support
MRI Rigging & Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Specialized Heavy Lifting & Transport
We provide state-of-the-art heavy lifting equipment and specialized transport solutions designed to safely and efficiently move complex MRI machinery across challenging Moroccan terrains, ensuring zero damage and timely delivery to your site.
Precision Installation & Calibration
Our certified technicians employ rigorous protocols for MRI installation, including precise alignment, seismic anchoring, and meticulous magnetic shielding, followed by expert calibration to guarantee optimal image quality and system performance from day one.
Turnkey Project Management & Site Prep
From initial site assessment and infrastructure readiness checks to final commissioning and operational handover, we manage every aspect of your MRI installation project in Morocco with unparalleled expertise, minimizing downtime and ensuring a seamless transition.
What Is Mri Rigging & Installation Service In Morocco?
MRI Rigging & Installation Service in Morocco refers to the specialized process of safely and accurately transporting, positioning, and integrating Magnetic Resonance Imaging (MRI) systems within healthcare facilities in Morocco. This encompasses a comprehensive suite of technical activities, from initial site assessment and structural reinforcement to the meticulous placement and calibration of high-field strength imaging equipment. The service demands adherence to stringent safety protocols, precise logistical planning, and expertise in handling sensitive medical technology.
| Need For Service | Typical Use Cases | ||
|---|---|---|---|
| Hospitals (Public & Private) | New MRI suite construction or expansion. | Replacement of outdated MRI systems. | Relocation of existing MRI scanners to new wings or facilities. |
| Imaging Centers | Establishment of new advanced diagnostic imaging capabilities. | Upgrading to higher field strength MRI systems. | |
| Specialized Medical Clinics (e.g., Neurology, Orthopedics) | Installation of dedicated MRI scanners for specific patient populations or research. | ||
| Research Institutions | Integration of MRI systems for scientific studies and medical research. | ||
| Manufacturers & Distributors | Delivery and initial setup of new MRI equipment for clients. | ||
| Medical Equipment Maintenance Companies | Performing scheduled maintenance, repairs, or relocations of MRI units. |
Key Components of MRI Rigging & Installation Service:
- Site Assessment & Planning: Detailed evaluation of the installation site, including structural integrity, room dimensions, access routes, power requirements, RF shielding, and magnetic field exclusion zones.
- Logistical Management: Coordination of transportation of the MRI scanner (often a multi-ton unit) from the manufacturer or storage to the installation site, utilizing specialized transport vehicles and lifting equipment.
- Crating & De-crating: Expert removal of the MRI scanner from its protective shipping crating, ensuring no damage occurs to the system's components.
- Rigging & Lifting: Utilization of heavy-duty cranes, gantry systems, forklifts, and specialized lifting devices to maneuver the MRI magnet and associated components into the designated installation space. This requires meticulous calculation of weight distribution and load bearing capacities.
- Positioning & Alignment: Precise placement of the MRI magnet within its shielded room, followed by accurate alignment of all subsystems (e.g., gradient coils, RF coils, patient table) to within micrometers.
- Shielding Integration: Installation and verification of Radio Frequency (RF) and magnetic shielding to prevent external interference and contain the magnetic field.
- Infrastructure Connectivity: Connection of the MRI system to essential utilities, including high-capacity power supplies, cooling systems (if applicable), and network infrastructure.
- System Calibration & Testing: Comprehensive diagnostic tests and calibration procedures to ensure optimal image quality and system performance according to manufacturer specifications.
- Decommissioning & Relocation (if applicable): Safe disassembly, rigging, and transport of existing MRI systems for decommissioning or relocation to a new site.
Who Needs Mri Rigging & Installation Service In Morocco?
MRI Rigging & Installation Service in Morocco caters to a specialized and critical segment of the healthcare and industrial sectors. These services are essential for entities that require the precise movement, placement, and secure installation of extremely sensitive and heavy medical equipment, particularly Magnetic Resonance Imaging (MRI) machines, as well as other high-value, delicate industrial components. The success of these installations directly impacts patient care, operational efficiency, and safety. Our expertise ensures that these complex and often delicate operations are executed flawlessly, minimizing downtime and risk.
| Department/Sector | Specific Needs | Key Considerations |
|---|---|---|
| Radiology/Imaging Departments | Installation of new MRI scanners, relocation of existing units, upgrades to shielded rooms, decommissioning of old equipment. | Minimizing patient disruption, ensuring magnetic shielding integrity, compliance with medical safety standards, calibration and testing. |
| Facilities Management/Operations | Logistics of equipment movement, structural assessments for installation sites, coordination with construction teams, power and cooling infrastructure integration. | Building structural integrity, access routes for large equipment, environmental controls (temperature, humidity), electrical safety. |
| Biomedical Engineering Departments | Technical oversight of installation, equipment testing and commissioning, maintenance of precise alignment and calibration, troubleshooting. | Technical expertise, adherence to manufacturer specifications, understanding of electromagnetic interference (EMI), ongoing support. |
| Procurement/Logistics Departments | Contracting specialized service providers, managing timelines and budgets for equipment installation, coordinating with vendors. | Reliability of service provider, clear contractual agreements, insurance and liability coverage, efficient project management. |
| Research & Development Labs | Setting up specialized imaging systems for research, ensuring minimal vibration and environmental interference, secure and precise placement. | Scientific integrity, data acquisition accuracy, specialized environmental controls, compatibility with existing lab infrastructure. |
| Industrial Engineering Departments (less common but potential) | Installation of specialized, heavy, and sensitive industrial machinery requiring precision placement and secure mounting. | Operational efficiency, safety protocols, minimal downtime, specialized lifting and securing techniques. |
Target Customers and Departments Requiring MRI Rigging & Installation Services in Morocco:
- {"title":"Hospitals and Healthcare Facilities","description":"This is the primary market. Hospitals, both public and private, are constantly upgrading, expanding, or relocating their diagnostic imaging departments. The specialized nature of MRI machines necessitates professional rigging and installation to ensure their optimal performance and longevity."}
- {"title":"Specialized Medical Clinics","description":"Clinics focusing on neurology, oncology, orthopedics, and other fields that rely heavily on advanced imaging for diagnosis and treatment planning will require these services. This includes standalone imaging centers."}
- {"title":"Research and Development Institutions","description":"Universities and dedicated research centers that utilize MRI technology for scientific studies and innovation need expert installation to maintain the integrity of their research equipment."}
- {"title":"Medical Equipment Manufacturers and Distributors","description":"Companies that manufacture, import, or distribute MRI machines and other large-scale medical equipment will partner with rigging and installation services to provide comprehensive solutions to their clients in Morocco."}
- {"title":"Industrial Manufacturing and Engineering Companies","description":"While the primary focus is medical, the principles of precision rigging and installation of heavy, sensitive equipment are transferable. Industries dealing with high-precision machinery, sensitive electronics, or advanced manufacturing processes might require similar services for specialized equipment."}
- {"title":"Government and Military Medical Corps","description":"Any medical facilities operated by government entities or the military that are equipped with MRI technology would be potential clients."}
Mri Rigging & Installation Service Process In Morocco
This document outlines the comprehensive workflow for MRI Rigging & Installation Services in Morocco, detailing each stage from the initial client inquiry to the final execution and handover. Our process is designed for efficiency, transparency, and client satisfaction, ensuring a smooth and professional installation of Magnetic Resonance Imaging (MRI) equipment.
| Phase | Key Activities | Deliverables/Outcomes | Key Stakeholders Involved |
|---|---|---|---|
| Receive client request, understand project scope, equipment type, location, and timeline. Discuss preliminary requirements and feasibility. Provide initial information and answer queries. | Understanding of client needs, preliminary project scope definition, client contact established. | Client (Hospital/Clinic Administration, IT, Facilities), Service Provider (Sales/Project Manager) |
| Conduct a thorough on-site inspection of the installation location. Assess structural integrity, power requirements, ventilation, access routes, RF shielding needs, and safety protocols. Measure dimensions and identify potential challenges. | Detailed site assessment report, identification of all technical requirements, site-specific risk assessment. | Client (Facilities Manager, Biomedical Engineer), Service Provider (Project Manager, Technical Lead/Engineer) |
| Based on the site survey and client requirements, develop a detailed quotation and technical proposal. This includes scope of work, timelines, equipment list, technical specifications, pricing, and terms and conditions. | Comprehensive quotation and technical proposal, including detailed breakdown of costs and services. | Service Provider (Sales/Project Manager), Client (Procurement/Administration) |
| Upon acceptance of the proposal, finalize and sign the contract. Develop a detailed project plan, including timelines, resource allocation, communication protocols, and contingency plans. Obtain necessary permits and approvals. | Signed contract, detailed project plan, approved permits and authorizations, established communication channels. | Service Provider (Project Manager, Legal), Client (Legal/Administration) |
| Coordinate the transportation of MRI equipment and rigging materials to the site. Prepare the installation area, including any necessary modifications (e.g., structural reinforcement, electrical upgrades, shielding installation). Ensure all safety measures are in place. | Equipment and materials delivered to site, installation area prepared and made safe, pre-installation checklists completed. | Service Provider (Logistics Team, Project Manager, Technicians), Client (Facilities, Site Management) |
| Carefully rig and transport the MRI magnet and associated components to their final installed position within the designated room, adhering to strict safety and handling procedures. This often involves specialized cranes, dollies, and trained personnel. | MRI magnet and components safely positioned in the installation room, all rigging equipment removed. | Service Provider (Rigging Specialists, Technicians, Project Manager), Client (Site Supervision) |
| Assemble and meticulously install the MRI system according to manufacturer specifications. This includes connecting all subsystems, power, cooling, and networking. Precise alignment and positioning are critical for optimal performance. | Fully assembled and connected MRI system, primary installation complete. | Service Provider (Technical Engineers, Technicians, Project Manager), Client (Biomedical Engineer) |
| Conduct comprehensive testing of all MRI system functionalities. Perform rigorous calibration to ensure image quality, safety standards, and adherence to manufacturer specifications. This may involve phantom scans and performance checks. | Successful test results, fully calibrated MRI system, performance verification reports. | Service Provider (Technical Engineers, Calibration Specialists), Client (Biomedical Engineer, Radiologist) |
| Provide comprehensive training to the client's technical and clinical staff on the operation, basic maintenance, and troubleshooting of the MRI system. Officially handover the installed system with all relevant documentation. | Trained client staff, signed handover certificate, complete system documentation (manuals, warranties, test reports). | Service Provider (Technical Trainers, Project Manager), Client (Biomedical Staff, Clinical Users) |
| Offer ongoing technical support, maintenance services, and warranty claims as per the contract. Provide final project documentation, including as-built drawings and final reports. Conduct a post-project review. | Ongoing support services activated, final project closure, client satisfaction confirmed, complete project archive. | Service Provider (Support Team, Project Manager), Client (Biomedical Engineer, Administration) |
MRI Rigging & Installation Service Process Workflow in Morocco
- Inquiry & Initial Consultation
- Site Survey & Assessment
- Quotation & Proposal Submission
- Contract Agreement & Planning
- Logistics & Pre-Installation Preparation
- Rigging & Equipment Transportation
- Installation & Positioning
- Testing & Calibration
- Client Training & Handover
- Post-Installation Support & Documentation
Mri Rigging & Installation Service Cost In Morocco
The cost of MRI rigging and installation services in Morocco can vary significantly based on several key factors. These factors influence the overall complexity, time, and resources required for a successful installation. Understanding these elements is crucial for obtaining accurate quotes and budgeting effectively. The primary cost drivers include:
- MRI Scanner Make and Model: Different manufacturers and models of MRI scanners have unique weight, size, and technical specifications. High-end, larger, or more technologically advanced scanners often require specialized rigging equipment and more intricate installation procedures, leading to higher costs.
- Site Preparation Requirements: The existing infrastructure of the installation site plays a major role. This includes assessing the structural integrity of the floor, the availability and capacity of power, the need for specialized cooling systems, RF shielding requirements, and the size and accessibility of doorways and corridors for moving the scanner. Extensive site modifications or enhancements will add to the overall expense.
- Distance and Accessibility: The geographical location of the installation site within Morocco can affect costs due to transportation of equipment and personnel. Remote or difficult-to-access locations may incur additional logistical charges.
- Complexity of the Installation: This encompasses the intricacy of the rigging process, the number of specialized technicians required, and the duration of the installation. Projects involving tight spaces, multiple floors, or unusual architectural features will be more complex and costly.
- RF Shielding and Acoustic Treatment: MRI rooms often require specialized RF shielding to prevent external interference and acoustic treatment to manage noise levels. The materials and expertise needed for these installations contribute to the overall service cost.
- Dismantling and Reassembly (if applicable): If the MRI scanner is being moved from one location to another within Morocco, the costs associated with dismantling the existing setup and reassembling it at the new site will be added expenses.
- Vendor and Service Provider: The reputation, experience, and pricing structure of the chosen rigging and installation service provider will naturally impact the final cost. Larger, more established companies may have higher rates but can offer greater assurance and comprehensive service packages.
- Additional Services: Some providers may offer additional services such as site surveys, project management, or post-installation support, which will influence the total price.
Pricing Ranges in Local Currency (Moroccan Dirham - MAD):
It's challenging to provide precise figures without specific project details. However, based on industry averages and typical project scopes in Morocco, the cost for MRI rigging and installation services can broadly range from 150,000 MAD to 750,000 MAD or even higher for extremely complex or large-scale projects. This is a general estimate and actual quotes should be obtained from qualified service providers.
| Cost Component | Estimated Range (MAD) | Notes |
|---|---|---|
| Basic Rigging & Installation (Standard MRI) | 150,000 - 300,000 | Assumes straightforward site conditions and standard MRI models. |
| Complex Rigging & Installation (Larger/High-End MRI) | 300,000 - 600,000 | Includes more complex logistics, heavier scanners, and potentially moderate site adaptations. |
| Extensive Site Preparation & Specialized Requirements | 400,000 - 750,000+ | Covers significant structural work, advanced RF shielding, specialized cooling, and difficult access. |
| Dismantling & Reassembly (Local Move) | 50,000 - 150,000 | Cost for taking down and setting up an existing MRI system at a new location. |
| Site Survey & Consultation | 5,000 - 15,000 | Initial assessment of the site and project feasibility. |
Key Factors Influencing MRI Rigging & Installation Costs in Morocco
- MRI Scanner Make and Model
- Site Preparation Requirements (Structural, Power, Cooling, RF Shielding)
- Geographical Location and Accessibility
- Complexity of Rigging and Installation Procedures
- RF Shielding and Acoustic Treatment Needs
- Dismantling and Reassembly (if moving)
- Service Provider's Reputation and Expertise
- Inclusion of Additional Services (e.g., Site Surveys, Project Management)
Affordable Mri Rigging & Installation Service Options
Securing an MRI machine is a significant investment, and ensuring its proper rigging and installation is equally crucial for its longevity and optimal performance. This service is not a DIY task and requires specialized expertise and equipment. Fortunately, there are various affordable options available, focusing on value bundles and strategic cost-saving measures to manage this essential expenditure effectively.
| Strategy | Description | Cost-Saving Benefit |
|---|---|---|
| Value Bundling | Many service providers offer comprehensive packages that combine rigging, installation, de-installation (for upgrades or moves), and sometimes initial calibration or testing. These bundles are often priced at a discount compared to individual services. | Reduced overall cost due to package discounts; streamlines the process by having a single point of contact. |
| Early Planning & Booking | Engaging with rigging and installation services well in advance of the MRI delivery date can secure better rates. Providers may offer incentives for early commitment, especially during off-peak seasons. | Access to lower pricing tiers; avoids last-minute rush fees or limited availability of preferred providers. |
| Multiple Quotes & Negotiation | Obtain detailed quotes from at least three reputable MRI rigging and installation companies. Compare not only the price but also the scope of services, experience, and client testimonials. Negotiate terms where possible. | Ensures competitive pricing; identifies the best value proposition for your specific needs. |
| Phased Installation | For facilities undergoing broader renovations, explore the possibility of phasing the MRI installation to align with other construction or infrastructure work. This can sometimes reduce logistical complexities and associated costs. | Potential for shared resources and reduced logistical overhead when integrated with other projects. |
| Used/Refurbished Equipment Considerations | If purchasing a used or refurbished MRI, ensure the rigging and installation quote is for that specific model and its known requirements. Sometimes, these machines have unique rigging needs that differ from new models. | Tailored quotes can prevent over- or under-servicing, leading to more accurate and potentially lower costs. |
| Local vs. National Providers | While national companies offer broad reach, local or regional specialists might offer more competitive pricing due to lower travel costs and established local relationships. Vet their experience with MRI systems specifically. | Reduced travel and logistical expenses; potentially more flexible scheduling. |
| Inquire about Included Services | Clarify what is included in the quote. Does it cover necessary structural modifications, power upgrades, shielding, or just the physical movement and placement? Negotiating these upfront avoids unexpected charges. | Prevents scope creep and unexpected out-of-pocket expenses; ensures a predictable budget. |
| Post-Installation Support & Warranty | Understand the warranty and support offered for the rigging and installation work itself. A good warranty can save significant costs in case of defects or issues arising from the installation. | Peace of mind and avoidance of future repair costs related to installation errors. |
Key Considerations for Affordable MRI Rigging & Installation:
- Specialized Expertise: MRI rigging and installation demand highly trained professionals with experience in handling sensitive and heavy medical equipment. Incorrect installation can lead to damage, safety hazards, and voided warranties.
- Logistical Complexity: This process involves transportation, precise placement within the facility, often requiring structural modifications, and sophisticated power and cooling infrastructure integration.
- Regulatory Compliance: Adherence to strict safety and radiation shielding regulations is paramount and requires knowledge of local and national building codes.
- Insurance and Liability: Reputable rigging companies carry adequate insurance to cover any unforeseen incidents during the process.
Verified Providers In Morocco
In the realm of international healthcare, finding a trusted and verified provider is paramount. For those seeking quality medical services in Morocco, Franance Health stands out as a beacon of excellence. This document outlines their credentials and explains why they represent the best choice for your healthcare needs.
| Key Areas of Excellence | Franance Health's Commitment |
|---|---|
| Quality of Care: | Ensured through partnerships with accredited facilities and highly qualified medical professionals. |
| Technological Advancement: | Access to cutting-edge medical equipment and diagnostic tools for precise treatments. |
| Comprehensive Medical Services: | A broad range of specialties to address diverse healthcare requirements. |
| Patient Experience: | Prioritizing individual needs with personalized care and seamless logistical support. |
| Trust and Reliability: | Built on a foundation of ethical practices, transparency, and proven patient satisfaction. |
Franance Health Credentials and Why They Represent the Best Choice
- Accreditation and Certifications: Franance Health partners with facilities that adhere to rigorous international standards, often holding accreditations like ISO or JCI. This ensures a commitment to patient safety, quality of care, and ethical practices.
- Experienced and Qualified Medical Professionals: The network comprises highly skilled doctors, surgeons, and specialists with extensive experience and international training. Many possess specialized expertise in various medical fields, ensuring you receive care from the best in the industry.
- State-of-the-Art Facilities and Technology: Franance Health collaborates with modern hospitals and clinics equipped with advanced medical technology. This allows for accurate diagnoses, effective treatments, and minimally invasive procedures, contributing to faster recovery times.
- Comprehensive Service Offerings: From routine check-ups to complex surgical procedures, Franance Health offers a wide spectrum of medical services. This includes specialized treatments in areas like cardiology, oncology, orthopedics, fertility treatments, and more, catering to diverse patient needs.
- Patient-Centric Approach: A core tenet of Franance Health is prioritizing patient well-being. This translates to personalized care plans, clear communication, and a supportive environment throughout your medical journey.
- Seamless Coordination and Support: Franance Health provides end-to-end support, from initial consultation and appointment scheduling to travel arrangements and post-treatment follow-up. This hassle-free experience is crucial for international patients.
- Commitment to Transparency and Ethical Practices: Franance Health operates with a strong emphasis on ethical conduct and transparent pricing. Patients can expect clear communication regarding treatment options, costs, and expected outcomes.
- Positive Patient Testimonials and Reputation: The consistent satisfaction of their patients, reflected in numerous testimonials, solidifies Franance Health's reputation as a reliable and high-quality healthcare provider in Morocco.
Scope Of Work For Mri Rigging & Installation Service
This Scope of Work (SOW) outlines the requirements for the rigging and installation services of an MRI (Magnetic Resonance Imaging) system. It defines the technical deliverables, standard specifications, and responsibilities for successful completion of the project. The primary objective is to ensure the safe and precise installation of the MRI magnet, associated equipment, and necessary infrastructure within the designated facility.
| Item | Description | Standard Specifications / Requirements | Deliverable |
|---|---|---|---|
| Site Survey & Assessment | Thorough evaluation of the installation site, including access routes, ceiling/floor load capacity, spatial constraints, and existing infrastructure. | Detailed site plan, including 3D modeling if required. Identification of potential hazards and mitigation strategies. Assessment of power, cooling, and ventilation requirements. | Site Survey Report, including access path analysis and preliminary installation plan. |
| Equipment Handling & Protection | Safe and secure handling of the MRI magnet and all associated components from point of arrival to final installation. | Use of specialized lifting equipment (e.g., cranes, gantry systems), shock-absorbent materials, and protective coverings. Adherence to manufacturer's handling guidelines. | Confirmation of equipment integrity post-transport and prior to installation. |
| MRI Magnet Rigging & Positioning | Precise lifting, maneuvering, and placement of the MRI magnet into its final operational position. | Accuracy within manufacturer's specified tolerances (e.g., ± X mm horizontally, ± Y mm vertically, ± Z degrees rotation). Controlled descent and secure anchoring. | Verification report of magnet position and alignment. |
| Coil & Component Installation | Installation of RF coils, gradient systems, patient table, and other primary imaging components. | Adherence to manufacturer's connection diagrams and torque specifications. Proper grounding and shielding of all components. | Confirmation of all component installations and connections. |
| Cryogen System Integration | Connection and secure integration of the helium cryogen system, including fill lines and vent systems. | Leak-free connections. Compliance with all safety regulations for cryogenic materials. Proper ventilation of exhaust gases. | Pressure testing and leak detection report for the cryogen system. |
| Shielding Installation | Installation of RF and magnetic shielding as per design specifications. | Ensure complete coverage and integrity of shielding materials. Verification of shielding effectiveness through testing. | Shielding integrity report. |
| Infrastructure Hook-up | Connection of the MRI system to facility power, cooling (HVAC), and IT networks. | Compliance with local building codes and electrical standards. Verification of all connections by certified electricians and HVAC technicians. | Electrical and HVAC connection sign-off. |
| Final Inspection & Testing | Comprehensive inspection and testing of all installed systems. | Functional tests as per manufacturer's checklist. Verification of system performance and safety features. Final quality control checks. | Pre-commissioning checklist completion report. |
| Documentation & Handover | Provision of all necessary documentation for the installed MRI system. | As-built drawings, installation manuals, test reports, maintenance logs, and safety data sheets. Formal handover of the system to the client. | Complete project documentation package and formal handover certificate. |
Key Stages and Deliverables
- Pre-Installation Planning and Site Survey
- Equipment Preparation and Protection
- MRI Magnet Rigging and Positioning
- Coil and Component Installation
- Cryogen System Integration and Shielding
- Infrastructure Hook-up and Testing
- Final Commissioning and Handover
- Documentation and Reporting
Service Level Agreement For Mri Rigging & Installation Service
This Service Level Agreement (SLA) outlines the commitment of [Your Company Name] (hereinafter referred to as "Provider") to its client (hereinafter referred to as "Client") for MRI Rigging & Installation Services. This SLA defines the expected performance standards, specifically focusing on response times for critical issues and uptime guarantees for the installed MRI equipment. The goal is to ensure minimal disruption and maximum operational efficiency for the Client's MRI services.
| Service Component | Severity Level | Response Time Target | Resolution Time Target | Uptime Guarantee |
|---|---|---|---|---|
| MRI Rigging & Installation Support (Post-Installation) | Critical (Complete System Failure, Patient Safety Risk) | 1 Hour (Acknowledgement & Initial Assessment) | 4 Business Hours (Full Restoration or Workaround) | 99.8% (Monthly) |
| MRI Rigging & Installation Support (Post-Installation) | High (Significant Performance Degradation, Major Functionality Impaired) | 2 Business Hours (Acknowledgement & Initial Assessment) | 8 Business Hours (Full Restoration or Significant Improvement) | 99.8% (Monthly) |
| MRI Rigging & Installation Support (Post-Installation) | Medium (Minor Functionality Issues, Affecting Workflow) | 4 Business Hours (Acknowledgement & Initial Assessment) | 24 Business Hours (Full Restoration or Workaround) | 99.8% (Monthly) |
| MRI Rigging & Installation Support (Post-Installation) | Low (Cosmetic Issues, Non-Critical System Alerts) | 8 Business Hours (Acknowledgement & Logging) | 3 Business Days (Resolution or Planned Maintenance) | 99.8% (Monthly) |
| Scheduled Preventative Maintenance | N/A (Scheduled Downtime) | As per mutually agreed schedule | As per mutually agreed schedule | N/A |
Key Service Level Objectives
- Response Time: Timely acknowledgment and initiation of support for reported issues.
- Resolution Time: Aiming to restore full functionality within defined timeframes for different issue severities.
- Uptime Guarantee: Ensuring the MRI equipment is available and operational for a specified percentage of the operational period.
- Proactive Monitoring: Implementing systems to detect and address potential issues before they impact the Client.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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