Home/Services/Corrective Maintenance Breakdown Repair/DR Panel/Detector Repair Coordination Service in Morocco
Verified Service Provider in Morocco
DR Panel/Detector Repair Coordination Service in Morocco
Engineering Excellence & Technical Support
DR Panel/Detector Repair Coordination Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Rapid Deployment Field Technicians
Our network of certified technicians across Morocco guarantees swift response times, minimizing downtime for your DR panel and detector repairs. We prioritize speed and efficiency to get your imaging systems back online quickly.
Specialized DR Component Expertise
We possess deep technical knowledge of a wide range of DR panel and detector models from leading manufacturers. Our team is equipped with the specialized tools and diagnostic equipment necessary for accurate fault identification and precise component-level repairs.
Proactive Maintenance & Remote Monitoring Integration
Beyond reactive repairs, we offer proactive maintenance strategies and can integrate with existing remote monitoring systems. This allows for early detection of potential issues, preventative measures, and optimized performance of your DR imaging equipment.
What Is Dr Panel/detector Repair Coordination Service In Morocco?
DR Panel/Detector Repair Coordination Service in Morocco refers to the organized process of managing the repair and maintenance of Digital Radiography (DR) panels or detectors for medical imaging equipment within the Moroccan healthcare sector. This service aims to ensure the optimal functionality and longevity of these critical components, thereby minimizing downtime and ensuring diagnostic accuracy. It involves a structured approach to identifying, diagnosing, and rectifying issues with DR detectors, often coordinating between the healthcare facility, the equipment manufacturer or authorized service provider, and specialized repair technicians.
| Who Needs It? | Typical Use Cases |
|---|---|
| Hospitals and Clinics with DR imaging systems | Detectors exhibiting image artifacts (e.g., lines, noise, dead pixels). |
| Diagnostic Imaging Centers | Sudden loss of detector responsiveness or failure to acquire images. |
| Radiology Departments across various medical facilities | Detector performance degradation affecting diagnostic confidence. |
| Healthcare providers reliant on efficient diagnostic imaging workflows | Preventive maintenance scheduling to avoid unexpected failures. |
| Facilities seeking to optimize equipment uptime and reduce operational costs | End-of-warranty support and post-warranty service management. |
| Entities in regions with limited access to specialized on-site technical expertise | Coordination of remote support and troubleshooting sessions. |
Key Aspects of DR Panel/Detector Repair Coordination Service:
- Issue Identification and Diagnosis: Initial assessment of detector malfunction, including image artifacts, dead pixels, detector response issues, or communication errors.
- Service Request Management: Formal initiation of a repair request with the relevant service provider or manufacturer, detailing the issue and equipment information.
- Logistics and Scheduling: Coordination of technician site visits, including scheduling appointments that minimize disruption to clinical operations, and managing the transportation of the detector if off-site repair is required.
- Parts Procurement: Facilitation of ordering and obtaining necessary replacement parts, ensuring compatibility and authenticity.
- Technical Repair and Calibration: Overseeing or directly managing the technical repair process by certified technicians, followed by rigorous calibration and testing to restore full functionality and performance.
- Quality Assurance and Verification: Post-repair verification to confirm the detector is operating within specified parameters and producing diagnostic-quality images.
- Documentation and Reporting: Maintaining comprehensive records of all repair activities, including incident reports, service logs, parts used, and calibration data.
Who Needs Dr Panel/detector Repair Coordination Service In Morocco?
In Morocco's rapidly developing healthcare sector, the reliable functioning of diagnostic imaging equipment, particularly X-ray detectors (DR panels), is paramount. When these crucial components fail, they can lead to significant disruptions in patient care, extended waiting times, and increased operational costs. A specialized DR Panel/Detector Repair Coordination Service addresses this critical need by ensuring prompt, efficient, and cost-effective maintenance and repair of these sensitive devices. This service acts as a central point of contact, managing the entire repair lifecycle from initial diagnosis to final testing and re-installation, often coordinating with original equipment manufacturers (OEMs) or certified third-party repair specialists.
| Customer Type | Key Departments Involved | Specific Needs |
|---|---|---|
| Hospitals (Public & Private) | Radiology Department, Biomedical Engineering Department, Procurement Department, IT Department (for PACS integration) | Minimizing patient wait times, ensuring high-quality diagnostic images, managing equipment lifecycle, cost-effective repair solutions, rapid response to breakdowns. |
| Radiology Clinics & Imaging Centers | Lead Radiologist, Clinic Manager, Biomedical Technician (if any), Administrative Staff | Maintaining high throughput, preventing revenue loss due to downtime, ensuring patient comfort and satisfaction, efficient scheduling of diagnostic procedures. |
| Medical Device Manufacturers & Distributors | After-Sales Service Department, Technical Support, Sales & Marketing | Providing value-added services to customers, managing warranty claims, ensuring brand reputation through reliable support, streamlining repair logistics. |
| Government Healthcare Facilities | Ministry of Health (central and regional offices), Hospital Administration, Biomedical Engineering Units | Ensuring equitable access to diagnostic services, optimizing the use of public funds for equipment maintenance, standardizing repair processes across facilities. |
| Research Institutions & Universities | Medical Imaging Research Labs, Radiology Departments, Biomedical Engineering Faculties | Guaranteeing uninterrupted operation for research projects and clinical trials, supporting educational objectives, access to specialized repair expertise. |
Target Customers and Departments for DR Panel/Detector Repair Coordination Service in Morocco:
- {"title":"Hospitals (Public & Private)","description":"Hospitals are the primary users of DR panels for various imaging needs, including diagnostic radiology, interventional radiology, and emergency departments. Their high patient volume necessitates minimal downtime."}
- {"title":"Radiology Clinics & Imaging Centers","description":"Specialized outpatient clinics and imaging centers rely heavily on accurate and timely diagnostic imaging. Disruptions can severely impact their revenue and patient satisfaction."}
- {"title":"Medical Device Manufacturers & Distributors","description":"Companies that manufacture or distribute DR panels and related imaging equipment in Morocco can benefit from a coordinated repair service to offer comprehensive after-sales support to their clients."}
- {"title":"Government Healthcare Facilities","description":"Public hospitals and health centers, often facing budget constraints and high demand, need efficient and cost-effective solutions for equipment maintenance to ensure continuity of service."}
- {"title":"Research Institutions & Universities with Medical Programs","description":"Institutions conducting medical research or training future healthcare professionals often utilize DR equipment and require its optimal performance for study and education."}
Dr Panel/detector Repair Coordination Service Process In Morocco
This document outlines the standard workflow for the DR Panel/Detector Repair Coordination Service Process in Morocco. It details the steps involved from the initial customer inquiry to the successful execution of the repair and post-repair follow-up.
| Phase | Step | Description | Key Stakeholders | Documentation/Output |
|---|---|---|---|---|
| Phase 1: Inquiry & Initial Assessment | 1.1 Inquiry Received | Customer (hospital, clinic, imaging center) contacts the service provider via phone, email, or online portal to report a malfunctioning DR panel/detector. | Customer, Service Provider (Inquiry Desk/Customer Service) | Inquiry Log, Initial Report (email, ticket) |
| 1.2 Information Gathering | Service provider collects detailed information about the DR panel (make, model, serial number), the nature of the fault, error codes displayed, and previous repair history. | Customer, Service Provider (Technical Support/Sales) | Detailed Problem Description, Equipment Details | |
| 1.3 Preliminary Diagnosis | Based on the information provided, the service provider attempts a preliminary remote diagnosis to identify potential causes and determine if a site visit is required. | Service Provider (Technical Support) | Preliminary Diagnosis Report | |
| 1.4 Site Visit Assessment (if necessary) | If remote diagnosis is insufficient, an engineer is dispatched for on-site assessment to confirm the issue and identify necessary parts. | Service Provider (Field Engineer), Customer | On-site Assessment Report | |
| Phase 2: Quotation & Approval | 2.1 Repair Quotation Preparation | Based on the diagnosis, the service provider prepares a detailed quotation including parts cost, labor charges, travel expenses, and estimated timelines. | Service Provider (Sales/Technical Team) | Repair Quotation |
| 2.2 Quotation Submission | The quotation is submitted to the customer for review and approval. | Service Provider (Sales), Customer | Submitted Quotation | |
| 2.3 Customer Approval/Rejection | The customer reviews the quotation and provides their approval or requests modifications. Rejection leads to closure of the service request. | Customer, Service Provider (Sales) | Approved Quotation (Purchase Order) or Rejection Notice | |
| Phase 3: Scheduling & Logistics | 3.1 Parts Procurement | Upon customer approval, the service provider procures the necessary spare parts from their inventory or suppliers. | Service Provider (Procurement/Logistics) | Parts Order, Delivery Confirmation |
| 3.2 Engineer Scheduling | An appropriate field engineer is scheduled for the repair based on availability, expertise, and geographical location. | Service Provider (Field Operations/Dispatch) | Engineer Schedule | |
| 3.3 Logistics Planning | Transportation of the engineer and parts to the customer's site is arranged. | Service Provider (Logistics) | Travel Itinerary, Shipment Tracking | |
| 3.4 Appointment Confirmation | The service appointment date and time are confirmed with the customer. | Service Provider (Dispatch), Customer | Appointment Confirmation | |
| Phase 4: On-site Repair Execution | 4.1 Site Arrival & Preparation | The field engineer arrives at the customer's site, introduces themselves, and prepares the work area. | Service Provider (Field Engineer), Customer | Site Access Confirmation |
| 4.2 Repair Procedure | The engineer performs the repair based on the approved quotation and manufacturer's guidelines, replacing faulty components as identified. | Service Provider (Field Engineer) | Repair Log, Parts Replaced | |
| 4.3 Functional Testing | After repair, the engineer conducts comprehensive functional tests to ensure the DR panel/detector is operating correctly and meeting performance standards. | Service Provider (Field Engineer), Customer | Test Results Report | |
| Phase 5: Post-Repair Verification & Closure | 5.1 Customer Sign-off | The customer verifies the repair and signs off on the service report, confirming satisfaction with the work performed. | Customer, Service Provider (Field Engineer) | Signed Service Report |
| 5.2 Service Report Finalization | The engineer finalizes the service report, including all details of the repair, parts used, and test results. | Service Provider (Field Engineer) | Finalized Service Report | |
| 5.3 Invoicing & Payment | The service provider issues the final invoice to the customer, and payment is processed according to agreed terms. | Service Provider (Finance), Customer | Invoice, Payment Receipt | |
| 5.4 Follow-up & Feedback | A follow-up call or email is sent to the customer to ensure ongoing satisfaction and gather feedback on the service. | Service Provider (Customer Service/Sales) | Customer Feedback Record | |
| 5.5 Service Closure | The service request is formally closed in the system. | Service Provider (Service Management) | Closed Service Ticket/Record |
DR Panel/Detector Repair Coordination Service Process in Morocco
- Phase 1: Inquiry & Initial Assessment
- Phase 2: Quotation & Approval
- Phase 3: Scheduling & Logistics
- Phase 4: On-site Repair Execution
- Phase 5: Post-Repair Verification & Closure
Dr Panel/detector Repair Coordination Service Cost In Morocco
Coordinating the repair of DR (Digital Radiography) panels and detectors in Morocco involves a range of costs influenced by several key factors. These factors determine the final price, which is typically quoted in Moroccan Dirhams (MAD). The complexity of the repair, the specific brand and model of the DR panel/detector, the availability of spare parts, and the expertise of the service provider all play a significant role. Diagnostic fees are often separate from the repair cost and can also vary. Emergency service requests or repairs requiring travel to remote locations will invariably incur higher charges.
| Service Type/Complexity | Estimated Cost Range (MAD) | Notes |
|---|---|---|
| Initial Diagnosis & Troubleshooting | 300 - 1,500 MAD | This fee is often waived or deducted if a repair is authorized. Varies by provider. |
| Minor Software/Firmware Issues | 500 - 2,000 MAD | Includes basic adjustments and updates. May be done remotely if possible. |
| Minor Hardware Repairs (e.g., cable replacement, connector issues) | 800 - 3,000 MAD | Excludes cost of parts if a specific component needs replacement. |
| Moderate Hardware Repairs (e.g., replacement of specific circuit boards) | 2,000 - 8,000 MAD | Cost heavily dependent on the specific board and its availability. |
| Major Hardware Repairs (e.g., scintillator replacement, sensor array repair) | 5,000 - 25,000+ MAD | Can be very expensive, sometimes approaching the cost of a new panel. Depends on the part and the extent of damage. |
| On-site Service Call (Standard) | 500 - 1,500 MAD (plus repair cost) | Covers travel within a major city. Additional charges for longer distances. |
| Emergency/Express Service | 1,000 - 3,000 MAD (additional surcharge) | On top of standard diagnosis and repair costs. |
| Preventative Maintenance (Annual) | 1,000 - 3,000 MAD | Includes cleaning, calibration, and basic checks. |
Key Factors Influencing DR Panel/Detector Repair Coordination Costs in Morocco:
- Type of Damage: Minor issues like connection problems or software glitches are generally less expensive to fix than major hardware failures requiring component replacement (e.g., replacing a faulty scintillator or sensor array).
- Brand and Model of DR Panel/Detector: Certain high-end or specialized brands may have more costly spare parts and require technicians with specific training, leading to higher service fees.
- Availability of Spare Parts: If specific parts are rare or need to be imported, this can significantly increase the overall cost and lead time.
- Diagnostic Fees: Most service providers will charge a fee for diagnosing the problem, which can range from a few hundred to over a thousand Dirhams, depending on the complexity and the provider's pricing structure.
- Labor Costs: The hourly rates of qualified technicians, their experience level, and the estimated time to complete the repair are direct cost drivers.
- Urgency of Service: Rush or emergency repair requests will typically come with a premium surcharge.
- Location of Service: Repairs conducted on-site at a clinic or hospital will incur travel costs (transportation, accommodation if necessary) which are passed on to the client. Remote or less accessible locations will generally be more expensive.
- Warranty Status: If the DR panel/detector is still under warranty, the repair costs might be covered by the manufacturer or distributor, reducing direct expenses for the end-user.
- Service Provider's Reputation and Expertise: Highly reputable and experienced service centers, especially those authorized by manufacturers, may command higher prices due to their reliability and guaranteed quality of service.
Affordable Dr Panel/detector Repair Coordination Service Options
This service provides coordination for the repair of Digital Radiography (DR) panels/detectors, offering valuable cost-saving strategies and flexible value bundles to minimize downtime and operational expenses for healthcare facilities. We understand the critical role DR detectors play in diagnostic imaging, and our service aims to deliver efficient, affordable, and reliable repair solutions.
| Bundle/Strategy | Key Features | Cost-Saving Benefit | Ideal For |
|---|---|---|---|
| Standard Repair Coordination | Basic diagnostics, parts sourcing, technician dispatch. | Minimizes cost of individual repairs by finding optimal solutions. | Facilities with occasional DR panel issues. |
| Priority Repair Bundle | Expedited service, priority access, proactive updates. | Reduces revenue loss due to extended downtime. | High-volume imaging centers, busy hospitals. |
| Preventive Maintenance & Repair Package | Scheduled maintenance, discounted repair rates. | Prevents costly failures, extends detector lifespan. | Facilities prioritizing equipment longevity and budget predictability. |
| Fleet Management & Repair Program | Centralized management, bulk discounts, dedicated support. | Significant overall cost reduction for multiple units/sites. | Large healthcare networks, multi-facility clinics. |
| Parts Discount Programs | Negotiated discounts on replacement parts. | Direct reduction in the cost of repair parts. | All facilities undergoing repairs. |
| Loaner Program Integration | Access to temporary replacement detectors. | Avoids significant revenue loss during repair. | Facilities where downtime is critical. |
| Remote Diagnostics & Troubleshooting | Initial remote assessment and problem-solving. | Reduces unnecessary on-site visits and potential repair costs. | Facilities with IT support or for initial issue identification. |
| Performance-Based SLAs | Guaranteed uptime with financial incentives/penalties. | Ensures reliable performance and incentivizes efficient repairs. | Facilities with strict operational uptime requirements. |
| Refurbished Detector Options | Sourcing and integration of certified used detectors. | More affordable than new detectors or extensive repairs. | Budget-conscious facilities or for older equipment. |
| Transparent Pricing Models | Clear, upfront quotes with no hidden fees. | Enables informed budgeting and cost control. | All facilities seeking financial predictability. |
Value Bundles and Cost-Saving Strategies:
- Standard Repair Coordination: Basic coordination for individual DR panel repairs, including diagnostics, parts sourcing, and technician dispatch. Focuses on providing the most cost-effective repair options for common issues.
- Priority Repair Bundle: Includes standard coordination with expedited turnaround times, priority access to qualified technicians, and proactive status updates. Ideal for facilities with high patient volumes and a need to minimize downtime.
- Preventive Maintenance & Repair Package: Combines scheduled preventive maintenance checks with discounted repair rates for a set period. This proactive approach helps identify potential issues before they lead to costly failures and unplanned downtime.
- Fleet Management & Repair Program: Designed for multi-site facilities or those with a large inventory of DR detectors. Offers centralized management, bulk repair discounts, and dedicated account support, significantly reducing overall repair costs and administrative burden.
- Parts Discount Programs: Negotiated discounts on OEM and high-quality aftermarket replacement parts for common DR panel models, passed on directly to the client.
- Loaner Program Integration: For critical repair needs, we can coordinate the rental or loan of compatible DR detectors to ensure continuity of imaging services while your primary unit is being repaired, often at a reduced rate through our service.
- Remote Diagnostics & Troubleshooting: Initial assessment and troubleshooting can often be performed remotely, reducing the need for immediate on-site technician visits and potentially resolving minor issues without a repair call.
- Performance-Based Service Level Agreements (SLAs): Contracts with guaranteed uptime percentages for DR detectors, with financial penalties for non-compliance, incentivizing efficient and effective repairs.
- Refurbished Detector Options: For older or severely damaged units, we can facilitate the sourcing and integration of certified refurbished DR detectors as a more economical alternative to new purchases or extensive repairs.
- Transparent Pricing Models: Clear and upfront pricing for all services, with no hidden fees. Detailed quotes provided before any work commences, allowing for informed decision-making.
Verified Providers In Morocco
In the burgeoning healthcare landscape of Morocco, distinguishing between reliable and exceptional providers is crucial. Franance Health has emerged as a leading name, recognized for its rigorous credentialing process and commitment to patient well-being. This dedication translates into a superior healthcare experience, making Franance Health the best choice for individuals seeking quality medical services in Morocco. Their verified providers undergo a multi-faceted evaluation, ensuring adherence to the highest international standards of medical practice, ethical conduct, and patient safety. This meticulous approach underpins the trust and confidence patients place in Franance Health's network.
| Credentialing Aspect | Franance Health's Standard | Benefit to Patients |
|---|---|---|
| Medical Licensure & Certification | Verifies current, valid licenses and specialized certifications from reputable bodies. | Ensures providers are legally qualified and possess the necessary expertise. |
| Professional Experience & Training | Assesses extensive clinical experience and continuous professional development. | Guarantees that patients are treated by seasoned and up-to-date medical professionals. |
| Ethical Conduct & Professionalism | Evaluates adherence to a strict code of ethics and professional conduct. | Promotes a trustworthy and respectful patient-provider relationship. |
| Patient Feedback & Outcomes | Monitors patient satisfaction and reviews while analyzing clinical outcomes. | Provides assurance of high-quality care and effective treatment strategies. |
| Facility & Equipment Standards | Ensures partner facilities meet or exceed established safety and hygiene regulations. | Offers a safe and well-equipped environment for medical procedures and consultations. |
Why Franance Health is the Superior Choice:
- Uncompromising Quality Standards: Franance Health adheres to stringent international benchmarks for medical excellence.
- Rigorous Provider Vetting: Each provider is thoroughly screened and credentialed.
- Patient-Centric Approach: The focus is always on delivering compassionate and effective care.
- Comprehensive Medical Network: Access to a wide range of specialized medical services.
- Commitment to Safety: Prioritizing patient safety through established protocols.
Scope Of Work For Dr Panel/detector Repair Coordination Service
This Scope of Work (SOW) outlines the services for coordinating the repair of Digital Radiography (DR) panels/detectors. This service aims to ensure timely and efficient resolution of DR panel/detector issues, minimizing downtime and maintaining optimal imaging performance. The service includes coordination with manufacturers, third-party repair vendors, and internal technical teams, encompassing diagnostics, quoting, scheduling, and verification of repairs.
| Technical Deliverable | Description | Standard Specification/Requirement |
|---|---|---|
| Initial Diagnostic Report | A report detailing the preliminary assessment of the DR panel/detector issue, including observed symptoms, error codes, and initial troubleshooting steps performed. | Report shall be generated within 24 hours of initial notification. Must include clear identification of the DR panel/detector model, serial number, and location. |
| Repair Proposal/Quotation | A detailed breakdown of the proposed repair services, including parts, labor, shipping, and any associated costs. This will be obtained from the authorized repair vendor or manufacturer. | Quotation must be itemized, including part numbers and quantities. Must include estimated turnaround time for repair and warranty information for parts and labor. |
| Repair Schedule Confirmation | Confirmation of the agreed-upon date and time for repair technician arrival or shipment of the DR panel/detector for off-site repair. | Confirmation to be provided within 48 hours of quotation approval. Must include contact information for the repair technician/vendor. |
| Repair Completion Report | A document provided by the repair vendor/manufacturer upon completion of the repair, detailing the work performed, parts replaced, and any tests conducted. | Report must include confirmation of successful diagnostic testing and functional verification. Signed by the lead technician. |
| Post-Repair Verification Report | A report confirming that the DR panel/detector is functioning correctly after the repair, including results of image quality tests. | Verification to be performed by internal clinical/technical staff within 48 hours of repair completion. Must include reference images or QC test results. |
| Service Log/History | A consolidated record of all repair activities for each DR panel/detector, including dates, issues, resolutions, and associated costs. | Log to be maintained digitally. Accessible to authorized personnel. Should include links to all supporting documentation (reports, invoices, etc.). |
Key Service Components:
- Initial Triage and Diagnostics
- Repair Vendor/Manufacturer Coordination
- Quotation Management and Approval
- Scheduling and Logistics
- Repair Oversight and Verification
- Documentation and Reporting
Service Level Agreement For Dr Panel/detector Repair Coordination Service
This Service Level Agreement (SLA) outlines the agreed-upon service levels for the DR Panel/Detector Repair Coordination Service provided by [Your Company Name] (hereinafter referred to as "Provider") to [Client Company Name] (hereinafter referred to as "Client"). This SLA defines the responsibilities of both parties and establishes metrics for response times and uptime guarantees related to the coordination of repair services for Digital Radiography (DR) panels and detectors.
| Service Metric | Service Level Objective (SLO) | Measurement | Client Responsibility |
|---|---|---|---|
| Service Request Acknowledgement (Business Hours) | Within 30 minutes | Time from Provider receiving a valid Service Request to Provider acknowledging receipt and initiating dispatch. | Provide accurate and complete information for each Service Request, including detector model, serial number, error codes, and a detailed description of the issue. |
| Service Request Acknowledgement (Outside Business Hours) | Within 2 hours | Time from Provider receiving a valid Service Request (via designated after-hours contact method) to Provider acknowledging receipt and initiating dispatch. | Utilize the designated after-hours contact method for all Service Requests outside of Business Hours. |
| Dispatch to Third-Party Vendor (Critical Incident) | Within 2 Business Hours of acknowledgement | Time from Provider's acknowledgement of a Critical Incident Service Request to the Provider confirming dispatch to an approved third-party repair vendor. | Confirm availability of necessary on-site access and personnel to facilitate vendor arrival and work commencement. |
| Dispatch to Third-Party Vendor (Standard Incident) | Within 4 Business Hours of acknowledgement | Time from Provider's acknowledgement of a Standard Incident Service Request to the Provider confirming dispatch to an approved third-party repair vendor. | Be available to provide on-site access and any required supporting information for the repair process. |
| DR Panel/Detector Uptime Guarantee | 98% during Service Period | Percentage of time a DR panel/detector is operational, calculated as [(Total Service Period Hours - Total Downtime Hours) / Total Service Period Hours] x 100%. | Maintain all DR panels/detectors according to manufacturer recommendations; report all suspected failures promptly. |
Key Definitions
- DR Panel/Detector: A digital radiography panel or detector used in medical imaging equipment.
- Repair Coordination Service: The Provider's service of receiving, logging, and dispatching repair requests to approved third-party service vendors for DR panels/detectors.
- Service Request: A formal request initiated by the Client to the Provider for the coordination of a DR panel/detector repair.
- Downtime: The period during which a DR panel/detector is inoperable and unable to perform its intended imaging function due to a defect or failure, and for which a repair request has been formally logged with the Provider.
- Uptime: The percentage of time a DR panel/detector is operational and available for use, calculated over a defined Service Period.
- Response Time: The time elapsed from the initial logging of a valid Service Request by the Provider until the Provider acknowledges the request and initiates dispatching procedures to a third-party vendor.
- Resolution Time: The time elapsed from the initial logging of a valid Service Request until the DR panel/detector is confirmed as repaired and operational by the Client.
- Business Hours: [Specify days, e.g., Monday to Friday] from [Start Time] to [End Time] [Specify Time Zone].
- Critical Incident: A failure of a DR panel/detector that results in the complete inability to perform diagnostic imaging for a critical patient care area or procedure, impacting patient flow significantly.
- Standard Incident: Any DR panel/detector failure that does not meet the criteria for a Critical Incident.
In-Depth Guidance
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