Home/Services/Sterilization Decontamination Infection Control Support/Endoscope Reprocessing Equipment Support Service in Mauritius
Verified Service Provider in Mauritius
Endoscope Reprocessing Equipment Support Service in Mauritius
Engineering Excellence & Technical Support
Endoscope Reprocessing Equipment Support Service High-standard technical execution following OEM protocols and local regulatory frameworks.
24/7 Emergency On-Site Technical Support
Rapid response and on-site technical assistance available 24/7 across Mauritius to minimize downtime and ensure continuous operation of your endoscope reprocessing equipment.
Preventive Maintenance & Calibration Programs
Proactive maintenance schedules and precision calibration services tailored to your specific equipment, extending lifespan, optimizing performance, and ensuring regulatory compliance.
Expert Troubleshooting & Remote Diagnostics
Leveraging advanced remote diagnostic tools and the expertise of our certified technicians to quickly identify and resolve issues, often before they impact your workflow.
What Is Endoscope Reprocessing Equipment Support Service In Mauritius?
Endoscope reprocessing equipment support service in Mauritius refers to the provision of specialized maintenance, repair, calibration, and validation services for automated endoscope reprocessors (AERs) and associated equipment utilized in the sterilization and disinfection of flexible endoscopes within healthcare facilities on the island. This service is critical for ensuring the optimal functioning, safety, and regulatory compliance of the reprocessing cycle, thereby preventing healthcare-associated infections (HAIs) and maintaining the integrity and longevity of the expensive endoscopic instrumentation.
| Who Needs This Service? | Typical Use Cases in Mauritius | |||
|---|---|---|---|---|
| Hospitals (Public and Private): Particularly those with endoscopy suites performing gastrointestinal, pulmonary, urological, and orthopedic procedures. | Specialized Clinics: Clinics offering diagnostic and therapeutic endoscopic procedures (e.g., gastroenterology, pulmonology, gynecology). | Surgical Centers: Facilities where flexible endoscopes are used as part of surgical interventions. | Any healthcare provider in Mauritius utilizing Automated Endoscope Reprocessors (AERs) and requiring reliable and compliant reprocessing of flexible endoscopes. | |
| Ensuring patient safety: Preventing the transmission of pathogens through inadequately reprocessed endoscopes, a critical concern in all healthcare settings. | Maintaining operational continuity: Minimizing downtime of endoscopy services due to equipment failure. | Regulatory compliance: Meeting the stringent requirements set by the Ministry of Health and Quality of Life (MOHQL) and international guidelines for medical device reprocessing. | Extending equipment lifespan: Proactive maintenance reduces wear and tear, prolonging the operational life of expensive AERs and endoscopes. | Cost optimization: Preventing costly emergency repairs and the need for premature equipment replacement. |
Key Components of Endoscope Reprocessing Equipment Support Service:
- Preventive Maintenance: Scheduled inspections, cleaning, lubrication, and replacement of wear-and-tear components (e.g., seals, filters, pumps) to minimize the risk of equipment failure and ensure consistent performance.
- Corrective Maintenance and Repair: Prompt diagnosis and resolution of malfunctions or breakdowns, including component replacement and troubleshooting of electrical, mechanical, and software issues.
- Calibration and Performance Verification: Regular calibration of critical parameters (e.g., temperature, flow rate, cycle time, chemical concentration) to ensure adherence to manufacturer specifications and regulatory standards.
- Validation and Certification: Performing performance validation studies (e.g., efficacy testing) to confirm that the reprocessing cycle effectively eliminates microbial contamination and meets established infection control guidelines. This often includes leak testing, pressure testing, and chemical efficacy verification.
- Software Updates and Diagnostics: Implementing software updates and performing diagnostic checks to optimize operational efficiency and address any potential software-related issues.
- Training and Technical Consultation: Providing training to healthcare facility staff on the proper operation, routine maintenance, and troubleshooting of the reprocessing equipment, as well as offering expert advice on best practices and regulatory compliance.
- Spare Parts Management: Ensuring the availability of genuine and compatible spare parts for timely repairs and maintenance.
Who Needs Endoscope Reprocessing Equipment Support Service In Mauritius?
Endoscope reprocessing equipment is vital for the safe and effective use of endoscopes in medical procedures. In Mauritius, the demand for reliable support services for this specialized equipment is crucial for maintaining patient safety and operational efficiency within healthcare facilities. These services are essential to ensure that reprocessing equipment functions optimally, meets stringent regulatory standards, and minimizes the risk of healthcare-associated infections.
| Target Department | Specific Needs & Responsibilities | Role in Endoscope Reprocessing |
|---|---|---|
| Endoscopy Department | Direct users of endoscopes and reprocessing equipment. Responsible for day-to-day operations, basic troubleshooting, and ensuring compliance with reprocessing protocols. | Operate and maintain endoscope washers, disinfectors, and associated equipment. Report issues and require timely technical assistance. |
| Central Sterile Supply Department (CSSD) / Sterilization Department | Often responsible for the reprocessing of various medical instruments, including endoscopes, in larger institutions. Requires robust and efficient reprocessing solutions. | Manage the entire reprocessing workflow, including pre-cleaning, cleaning, disinfection, and high-level disinfection or sterilization. Need support for automated cleaning and disinfection systems. |
| Infection Prevention and Control (IPC) Department | Oversee and enforce infection control policies and procedures. Ensure that reprocessing practices meet regulatory standards and minimize infection risks. | Monitor reprocessing efficacy and compliance. May require support services to ensure equipment calibration and validation align with IPC guidelines. |
| Biomedical Engineering Department | Responsible for the maintenance, repair, and calibration of all medical equipment. Crucial for the technical upkeep of endoscope reprocessing machinery. | Perform preventative maintenance, diagnostics, and repairs on reprocessing equipment. Require access to technical manuals, spare parts, and specialized training. |
| Purchasing/Procurement Department | Responsible for acquiring new equipment and services, including support contracts for endoscope reprocessing systems. | Evaluate and select service providers based on cost, expertise, and responsiveness. Negotiate service level agreements. |
| Quality Assurance (QA) Department | Ensures that all healthcare processes, including instrument reprocessing, adhere to quality standards and regulatory requirements. | Review documentation related to equipment maintenance and validation. May audit reprocessing procedures and associated equipment performance. |
Target Customers for Endoscope Reprocessing Equipment Support Service in Mauritius
- Hospitals (Public and Private)
- Specialized Clinics (e.g., Gastroenterology, Urology, Pulmonology)
- Surgical Centers
- Diagnostic Laboratories offering endoscopic services
- Medical Equipment Suppliers and Distributors (for servicing their sold equipment)
- Government Health Ministries (for oversight and potential bulk service contracts)
- Training Institutions for Healthcare Professionals (for demonstration and maintenance training)
Endoscope Reprocessing Equipment Support Service Process In Mauritius
This document outlines the typical workflow for Endoscope Reprocessing Equipment Support Services in Mauritius, from the initial customer inquiry to the successful execution of the service. The process is designed to ensure efficient and reliable maintenance, calibration, and repair of vital equipment used in sterile reprocessing of endoscopes, thereby upholding patient safety and operational continuity in healthcare facilities.
| Stage | Description | Key Activities | Responsible Party | Deliverables |
|---|---|---|---|---|
| The process begins when a healthcare facility or individual identifies a need for support for their endoscope reprocessing equipment. This could be for routine maintenance, a malfunction, or a calibration requirement. | Customer contacts the service provider via phone, email, or a web portal. Customer provides details about the equipment (model, serial number), the nature of the problem or service required, and their preferred contact information. | Healthcare Facility/User | Initial service request and relevant equipment information. |
| Upon receiving the inquiry, the service provider assesses the request and determines the scope of work. A cost estimate is then provided to the client. | Service provider logs the inquiry. Technical team performs a preliminary remote assessment (if possible). Service provider prepares a detailed quotation including parts, labor, travel, and estimated timelines. Quotation is sent to the client for approval. | Service Provider (Technical & Sales) | Service quotation and terms of agreement. |
| Once the quotation is approved, the service is scheduled at a mutually convenient time for both the client and the service provider. | Client approves the quotation. Service provider's dispatch team coordinates with the client to schedule the service visit, considering equipment downtime and operational needs of the facility. Service technician is assigned. | Service Provider & Healthcare Facility | Confirmed service appointment date and time. |
| The assigned service technician travels to the healthcare facility to perform the requested service. | Technician arrives on-site. Performs the identified service (e.g., inspection, cleaning, repair, calibration, preventive maintenance). Uses specialized tools and diagnostic equipment. Replaces faulty parts as identified and approved. | Service Provider (Field Technician) | Service performed as per the agreed scope of work. Parts replaced (if any). |
| After the service is completed, the equipment is rigorously tested to ensure it is functioning correctly and meets performance standards. | Technician performs functional tests. Conducts calibration procedures (if applicable). Runs diagnostic checks. Verifies performance against manufacturer specifications and regulatory requirements. | Service Provider (Field Technician) | Test results and calibration certificates (if applicable). |
| The service is formally concluded, and the client is updated on the work performed. | Technician completes a service report detailing the work done, parts used, and test results. Technician briefs the client on the service performed, any recommendations, and the current status of the equipment. Client signs off on the service completion. | Service Provider (Field Technician) & Healthcare Facility | Signed service report and updated equipment logbook. |
| Following the service completion, the client receives an invoice for the services rendered. | Service provider generates an invoice based on the approved quotation and actual services performed. Invoice is sent to the client's accounts department. Client processes payment according to agreed terms. | Service Provider (Admin/Finance) & Healthcare Facility (Accounts) | Final invoice and payment confirmation. |
| A period of follow-up ensures client satisfaction and addresses any lingering concerns. | Service provider may contact the client after a specified period to confirm satisfaction. Offers ongoing support and maintenance plans. Gathers feedback for service improvement. | Service Provider (Customer Service/Sales) | Customer satisfaction confirmation and potential for future business. |
Endoscope Reprocessing Equipment Support Service Process Workflow
- Inquiry & Service Request
- Initial Assessment & Quotation
- Service Scheduling
- On-site Service Execution
- Testing & Validation
- Completion & Handover
- Invoicing & Payment
- Post-Service Follow-up
Endoscope Reprocessing Equipment Support Service Cost In Mauritius
Ensuring the safe and effective reprocessing of endoscopes is paramount in healthcare facilities to prevent healthcare-associated infections. In Mauritius, the cost of support services for endoscope reprocessing equipment is influenced by several key factors. These factors dictate the pricing and the overall budget allocation for maintaining these critical pieces of machinery. The market for specialized medical equipment support is relatively niche, and the pricing reflects the expertise required and the global nature of the equipment manufacturers.
Key Pricing Factors for Endoscope Reprocessing Equipment Support Services in Mauritius:
- Type and Complexity of Equipment: The most significant driver of cost is the brand, model, and complexity of the endoscope reprocessor. Automated systems with advanced features (e.g., integrated leak testing, barcode tracking, multiple cycles, printer integration) will naturally incur higher support costs than simpler, semi-automated units. Different brands may also have varying support structures and associated pricing.
- Scope of Service Agreement: Support services can range from basic preventative maintenance to comprehensive service level agreements (SLAs). A basic package might cover annual inspections and essential parts replacement, while a comprehensive SLA could include 24/7 emergency support, guaranteed response times, all-inclusive parts and labor, and remote diagnostics. The more extensive the coverage, the higher the cost.
- Frequency of Service: The frequency of planned maintenance visits is a crucial cost determinant. While annual servicing is standard, some facilities might opt for bi-annual or even quarterly checks depending on equipment usage and manufacturer recommendations. More frequent visits translate to higher cumulative costs.
- Availability of Local Technicians and Spare Parts: The presence of certified local technicians trained on specific equipment brands significantly impacts cost. If technicians need to be flown in from overseas, or if spare parts have to be imported with associated customs duties and shipping fees, the cost will escalate. Mauritius's geographical location can sometimes influence these logistics.
- Age and Condition of Equipment: Older equipment may require more frequent repairs and replacement of parts, leading to higher ongoing maintenance costs. Conversely, newer equipment might have higher initial warranty periods, with support costs becoming more prominent after the warranty expires.
- Manufacturer's Service Network and Pricing: The pricing structure is largely dictated by the original equipment manufacturer (OEM) or their authorized distributors in Mauritius. OEMs often have tiered support packages and standard pricing for their services, which can be relatively high due to the specialized nature of the technology and the need for qualified personnel.
- Service Level Agreements (SLAs) and Response Times: Agreements that guarantee rapid response times for breakdowns and offer priority service will command a premium. For critical equipment like endoscope reprocessors, where downtime can significantly impact patient care, such assurances are often valued, despite the higher cost.
Estimated Price Ranges in Mauritian Rupees (MUR):
It's challenging to provide exact figures without specific equipment details and service scopes, as prices are often negotiated or customized. However, based on general industry knowledge and the factors above, here are estimated annual cost ranges for support services:
- Basic Annual Preventative Maintenance (PM) Contract: This typically includes one or two scheduled visits per year for inspection, calibration, and minor part replacements. This might range from MUR 50,000 to MUR 150,000 per year per unit. This assumes readily available local support and standard parts.
- Comprehensive Service Level Agreement (SLA): This would include all the benefits of a PM contract, plus guaranteed response times, potential for remote diagnostics, and often a certain number of emergency call-outs or even all-inclusive parts and labor (excluding major component failures beyond the scope of the agreement). These can range from MUR 150,000 to MUR 400,000+ per year per unit. The higher end would be for more complex, high-volume automated systems with premium support features.
- Ad-hoc Repairs and Spare Parts: If a facility does not have a service contract, individual service calls and parts can be very expensive. A single emergency call-out with parts could easily cost MUR 20,000 to MUR 100,000 or more, depending on the issue and the required parts. Spare parts themselves can be a significant cost, with individual components potentially running into tens of thousands of Rupees.
Important Considerations for Healthcare Facilities in Mauritius:
- Negotiation: Always engage in detailed negotiations with service providers to secure the best possible terms and pricing.
- Multiple Quotes: Obtain quotes from different authorized service providers (if available for specific brands) to compare offerings and costs.
- Long-term Planning: Factor these support costs into the operational budget for endoscope reprocessing equipment from the outset.
- Equipment Lifecycle: Consider the total cost of ownership over the equipment's lifecycle, including initial purchase, consumables, and ongoing support.
- In-house Training: While not a replacement for OEM support, investing in some in-house technical training for basic troubleshooting can sometimes help reduce the frequency of costly on-site visits for minor issues, though this requires careful assessment of capabilities and risks.
| Service Type | Estimated Annual Cost Range (MUR) | Typical Inclusions |
|---|---|---|
| Basic Annual Preventative Maintenance (PM) | MUR 50,000 - MUR 150,000 | Scheduled inspections, calibration, minor part replacement |
| Comprehensive Service Level Agreement (SLA) | MUR 150,000 - MUR 400,000+ | PM, guaranteed response times, potential for remote diagnostics, emergency call-outs, often extensive parts/labor coverage |
| Ad-hoc Repair Call-out (per incident) | MUR 20,000 - MUR 100,000+ | Emergency service visit, labor, and parts (highly variable based on issue) |
Factors Influencing Endoscope Reprocessing Equipment Support Service Costs in Mauritius
- Type and complexity of equipment (brand, model, features)
- Scope of service agreement (basic PM vs. comprehensive SLA)
- Frequency of scheduled maintenance visits
- Availability of local certified technicians and spare parts
- Age and current condition of the equipment
- Manufacturer's global service network and local pricing structure
- Service Level Agreement (SLA) terms, including response times and coverage
Affordable Endoscope Reprocessing Equipment Support Service Options
Providing reliable and affordable support for endoscope reprocessing equipment is crucial for healthcare facilities to maintain patient safety and operational efficiency. This document outlines various value bundles and cost-saving strategies to achieve this goal, ensuring compliance and optimal equipment performance without breaking the budget.
| Cost-Saving Strategy | Description | Potential Benefit |
|---|---|---|
| Multi-Year Service Contracts | Committing to a longer-term service agreement can often secure lower annual rates and lock in pricing, protecting against future inflation. | Predictable budgeting, reduced per-year cost, guaranteed service availability. |
| Bundled Service Offerings | Purchasing multiple support services (e.g., PM, repair, training) from a single provider often comes with significant discounts compared to individual purchases. | Economies of scale, simplified vendor management, reduced overall expenditure. |
| Remote Diagnostics & Monitoring | Leveraging technology for remote equipment monitoring can identify issues before they cause a breakdown, allowing for pre-emptive repairs and reducing costly emergency service calls. | Minimized downtime, reduced travel costs for technicians, faster issue resolution. |
| Certified Refurbished Equipment | Investing in well-maintained and certified refurbished endoscope reprocessing equipment can offer substantial savings compared to purchasing new units. | Significant upfront cost reduction, reliable performance with warranty. |
| Negotiate Service Level Agreements (SLAs) | Clearly define response times, repair turnaround times, and uptime guarantees within your service contracts to ensure you receive the service level you pay for. | Ensured equipment availability, reduced operational disruptions, accountability of service provider. |
| Consolidated Purchasing Power | If part of a larger healthcare network or group, consolidating purchasing for equipment and support services can lead to significant volume discounts. | Increased bargaining power, lower per-unit costs. |
| In-House Training & Skill Development | Investing in training your own biomedical technicians to perform basic maintenance and troubleshooting can reduce reliance on external service providers for minor issues. | Faster resolution of simple problems, reduced external service costs, increased internal technical expertise. |
Value Bundles for Endoscope Reprocessing Equipment Support
- {"title":"Preventive Maintenance (PM) Package","description":"This bundle focuses on proactive care to minimize unexpected breakdowns. It typically includes scheduled inspections, cleaning, lubrication, calibration, and replacement of wear-and-tear parts based on manufacturer recommendations. Often bundled with priority response times for service calls."}
- {"title":"Comprehensive Maintenance & Repair (CMR) Bundle","description":"A more inclusive option that combines PM with unlimited or a set number of repair calls. This provides peace of mind and predictable budgeting for both routine maintenance and unexpected repairs. May include labor and parts coverage for common issues."}
- {"title":"Training & Compliance Bundle","description":"This bundle focuses on ensuring your staff is adequately trained on proper endoscope reprocessing procedures and equipment operation. It often includes initial and refresher training sessions, educational materials, and guidance on staying compliant with regulatory standards (e.g., FDA, AAMI, SGNA)."}
- {"title":"Parts & Consumables Program","description":"A strategic partnership for sourcing essential parts and consumables for your reprocessing equipment. This can include discounts on bulk purchases, guaranteed availability of critical components, and access to OEM-quality or certified aftermarket parts."}
- {"title":"Technology Upgrade & Modernization Plan","description":"For facilities looking to invest in newer, more efficient reprocessing technologies, this bundle can offer discounted pricing on new equipment, trade-in programs for older units, and integration support for seamless adoption into existing workflows."}
Verified Providers In Mauritius
In Mauritius, finding reliable and accredited healthcare providers is paramount for ensuring quality medical care. Franance Health stands out as a beacon of trust, meticulously vetting its network of healthcare professionals and institutions. This rigorous credentialing process guarantees that all listed providers meet stringent standards for expertise, ethical practice, and patient safety. Choosing a Franance Health verified provider means opting for peace of mind, knowing you are in capable and trustworthy hands.
| Provider Type | Franance Health Verification Criteria | Benefits of Choosing Verified Providers |
|---|---|---|
| Hospitals & Clinics | Accreditation by recognized health bodies, state-of-the-art facilities, adherence to hygiene protocols, experienced medical staff. | Access to comprehensive medical services, advanced technology, and a high standard of patient care and safety. |
| Specialist Doctors | Valid medical licenses, recognized postgraduate qualifications, proven track record, adherence to ethical medical codes. | Expert diagnosis and treatment from highly qualified professionals with specialized knowledge in their respective fields. |
| Laboratories & Diagnostic Centers | Accreditation by relevant authorities, use of calibrated equipment, qualified technicians, adherence to quality control measures. | Accurate and reliable diagnostic results, crucial for effective treatment planning and monitoring. |
| Pharmacies | Proper licensing, qualified pharmacists, adherence to dispensing regulations, quality assurance of medications. | Access to safe, authentic, and properly dispensed medications, ensuring treatment efficacy and patient safety. |
Why Franance Health Credentials Matter
- Unwavering commitment to quality and safety in healthcare.
- Rigorous vetting process ensuring only top-tier providers are listed.
- Enhanced patient confidence through verified expertise and ethical practices.
- Access to a network of healthcare professionals dedicated to patient well-being.
- Streamlined and trustworthy healthcare navigation in Mauritius.
Scope Of Work For Endoscope Reprocessing Equipment Support Service
This Scope of Work (SOW) outlines the requirements for providing comprehensive support services for endoscope reprocessing equipment. The objective is to ensure the optimal performance, reliability, and longevity of the client's endoscope reprocessing machinery, thereby maintaining patient safety and operational efficiency. Services include preventive maintenance, corrective maintenance, calibration, performance verification, and technical consultation. All services must adhere to stringent industry standards and regulatory requirements.
| Technical Deliverable | Standard Specification / Description | Reference Standard / Guideline | Frequency / Trigger |
|---|---|---|---|
| Preventive Maintenance Report | Detailed report including tasks performed, parts replaced, measurements taken, and recommendations for future action. Signed by technician. | Manufacturer's PM Schedule, ISO 9001 | As per agreed schedule (e.g., quarterly, semi-annually) |
| Corrective Maintenance Report | Detailed description of the fault, diagnosis, actions taken, parts used, and time taken. Includes troubleshooting steps and verification of repair. | Manufacturer's Service Manual, HIPAA (for data security) | Upon equipment failure or reported malfunction |
| Calibration Certificate | Document certifying that the equipment has been calibrated, showing 'as found' and 'as left' readings, measurement uncertainty, and traceability to national/international standards. Dated and signed. | ISO 17025, FDA 21 CFR Part 820 | As per manufacturer's recommendation or regulatory requirement (e.g., annually) |
| Performance Verification Test (PVT) Report | Report confirming that the equipment meets all specified performance criteria post-maintenance or repair. Includes test results and pass/fail status. | Manufacturer's PVT protocols, AAMI ST58 | After PM, CM, or as per schedule |
| Technical Consultation Summary | Record of consultation provided, including advice given, training conducted, and outcomes. If formal training, a training agenda and attendance sheet. | Client's operational procedures, Best Practices | As requested by client or during scheduled visits |
| Parts Inventory List | Current list of stocked spare parts, including part number, description, quantity, and location. Includes recommendations for reorder points. | Manufacturer's Parts Catalog | Quarterly or upon significant changes |
| Service Logbook / Digital Record | Centralized record of all service activities for each piece of equipment, accessible by authorized personnel. | Client's asset management system, ISO 9001 | Continuously updated |
Key Activities and Responsibilities
- Preventive Maintenance (PM): Scheduled inspections, cleaning, lubrication, and replacement of worn parts according to manufacturer recommendations and established schedules.
- Corrective Maintenance (CM): Diagnosis and repair of equipment malfunctions, including parts replacement, to restore full operational capacity.
- Calibration Services: Verification and adjustment of critical equipment parameters (e.g., temperature, pressure, flow rates, disinfectant concentration) to ensure accuracy and compliance.
- Performance Verification Testing (PVT): Post-maintenance and scheduled testing to confirm equipment meets all operational specifications and performance benchmarks.
- Technical Consultation and Training: Providing expert advice on equipment operation, troubleshooting, and basic user maintenance. Offering training sessions for client's technical staff as required.
- Documentation and Reporting: Comprehensive recording of all service activities, including PM schedules, CM reports, calibration certificates, and PVT results. Providing regular status updates and final reports.
- Parts Management: Ensuring the availability of genuine or equivalent replacement parts. Managing inventory and recommending stock levels for critical components.
- Emergency Support: Availability of on-call support for urgent equipment failures to minimize downtime.
Service Level Agreement For Endoscope Reprocessing Equipment Support Service
This Service Level Agreement (SLA) outlines the support services for Endoscope Reprocessing Equipment (ERE). It defines response times, uptime guarantees, and escalation procedures to ensure minimal disruption to healthcare operations.
| Severity Level | Definition | Target Response Time (Phone/Email) | Target Remote Resolution Time | Target On-Site Visit Time | Uptime Guarantee |
|---|---|---|---|---|---|
| Critical Failure | ERE is completely inoperable, impacting all reprocessing functions. Significant risk to patient safety or infection control. | 30 Minutes | 2 Business Hours | 4 Business Hours | 99.8% (excluding scheduled maintenance) |
| Major Failure | Significant impairment of ERE functionality. Core reprocessing functions are compromised, but some limited operation may be possible. | 1 Business Hour | 4 Business Hours | 8 Business Hours | 99.8% (excluding scheduled maintenance) |
| Minor Failure | Operational inconvenience or reduced efficiency. Core reprocessing functions are unaffected. | 2 Business Hours | 8 Business Hours | Next Business Day | 99.9% (excluding scheduled maintenance) |
| Preventative Maintenance & Routine Support | Scheduled maintenance, software updates, or general inquiries. | 4 Business Hours | N/A | As Scheduled | N/A |
Key Definitions
- ERE: Endoscope Reprocessing Equipment, including but not limited to automated endoscope reprocessors (AERs), washer-disinfectors, and associated accessories.
- Downtime: Period during which the ERE is non-operational and unable to perform its intended function, regardless of the cause.
- Critical Failure: A failure that renders the ERE completely inoperable or poses a significant risk to patient safety or infection control.
- Major Failure: A failure that significantly impairs the ERE's functionality but does not render it completely inoperable.
- Minor Failure: A failure that causes inconvenience or reduces efficiency but does not impact the core functionality or safety of the ERE.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Endoscope Reprocessing Equipment Support Service in Mauritius project in Mauritius.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.