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Radiology Room Refurbishment & Fit-Out Service in Mauritius
Engineering Excellence & Technical Support
Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Optimised Radiation Shielding & Workflow Integration
Our expert team designs and implements bespoke radiation shielding solutions for your radiology rooms, ensuring full compliance with Mauritian safety regulations while seamlessly integrating state-of-the-art diagnostic equipment to optimize patient throughput and technologist efficiency.
Advanced PACS & DICOM Connectivity
We engineer and install robust Picture Archiving and Communication Systems (PACS) and ensure seamless DICOM compliance, guaranteeing secure, high-speed image transfer and storage, and facilitating efficient remote diagnostics and collaboration across your healthcare network in Mauritius.
Ergonomic & Energy-Efficient Imaging Environments
Beyond functionality, we create comfortable and sustainable radiology environments. Our fit-out services include tailored lighting solutions for optimal image interpretation, ergonomic workstation design, and energy-efficient HVAC systems to enhance staff well-being and reduce operational costs.
What Is Radiology Room Refurbishment & Fit-out Service In Mauritius?
Radiology Room Refurbishment & Fit-Out Service in Mauritius refers to the specialized process of renovating, upgrading, and equipping existing or newly constructed spaces within healthcare facilities to accommodate diagnostic imaging modalities. This service encompasses the entire lifecycle of preparing a room for optimal radiology operations, from initial design and structural modifications to the installation of specialized equipment, power, shielding, and environmental controls. It is a comprehensive undertaking that ensures compliance with stringent regulatory standards, patient safety protocols, and operational efficiency for advanced medical imaging services.
| Who Needs This Service | Typical Use Cases | |||
|---|---|---|---|---|
| Hospitals (Public & Private) | Establishing new radiology departments. | Upgrading existing imaging suites to accommodate newer, larger, or more advanced modalities (e.g., transitioning from conventional X-ray to digital radiography, installing a new MRI scanner). | Expanding imaging capacity to meet growing patient demand. | Renovating older facilities to meet current safety and technological standards. |
| Specialized Clinics (e.g., Cardiology, Orthopedics, Oncology) | Integrating in-house diagnostic imaging capabilities for specialized patient care. | Dedicated rooms for specific modalities like CT angiography or interventional radiology procedures. | ||
| Diagnostic Imaging Centers | Setting up or expanding facilities offering a wide range of imaging services. | Creating dedicated zones for different imaging modalities to optimize patient flow and operational efficiency. | ||
| Research Institutions & Universities (with medical imaging programs) | Equipping specialized research labs for medical imaging studies. | Setting up training facilities for radiology technologists and physicians. | ||
| Government Health Agencies | Developing or upgrading public healthcare imaging infrastructure across the island. |
Key Components of Radiology Room Refurbishment & Fit-Out:
- Design & Planning: Architectural and engineering consultation for optimal room layout, workflow analysis, and integration of imaging equipment.
- Structural Modifications: Demolition, construction, and reinforcement of walls, floors, and ceilings to support equipment weight and accommodate shielding requirements.
- Radiation Shielding: Installation of lead lining, concrete, or other specified materials in walls, doors, and windows to prevent radiation leakage and ensure compliance with safety regulations.
- Electrical & Power Systems: Installation of dedicated, high-capacity, and isolated power circuits, uninterruptible power supplies (UPS), and grounding to support sensitive imaging equipment.
- HVAC & Environmental Control: Implementation of specialized ventilation and air conditioning systems to maintain optimal temperature, humidity, and air quality for equipment performance and patient comfort.
- IT & Network Infrastructure: Installation of data cabling, network switches, and connectivity for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and other IT infrastructure.
- Lighting & Ergonomics: Design and installation of specialized lighting solutions (e.g., dimmable, task-specific) and ergonomic considerations for technologist workstations.
- Equipment Installation & Integration: Physical installation, calibration, and integration of various radiology equipment (e.g., X-ray machines, CT scanners, MRI suites, ultrasound rooms) with supporting infrastructure.
- Finishing & Aesthetics: Application of appropriate flooring, wall finishes, and signage to ensure durability, cleanability, and a professional clinical environment.
- Compliance & Certification: Ensuring adherence to local building codes, radiation safety regulations (e.g., those overseen by the Ministry of Health and Quality of Life in Mauritius), and international standards.
Who Needs Radiology Room Refurbishment & Fit-out Service In Mauritius?
Radiology departments in Mauritius, facing the dual challenges of an aging healthcare infrastructure and an increasing demand for advanced diagnostic imaging, are prime candidates for comprehensive refurbishment and fit-out services. These services are crucial for modernizing facilities, enhancing patient care, and ensuring compliance with international standards. The scope of work typically includes structural modifications, electrical and plumbing upgrades, specialized ventilation systems, radiation shielding, and the installation of cutting-edge imaging equipment and associated infrastructure. This investment is vital for healthcare providers seeking to offer superior diagnostic capabilities and a safe, efficient environment for both patients and medical professionals.
| Department | Key Needs & Services Required | Impact of Refurbishment |
|---|---|---|
| Radiology Department (General) | Upgrade of existing imaging rooms, installation of new X-ray, CT, MRI suites; radiation shielding; ventilation systems; IT infrastructure for PACS/RIS; waiting areas; staff facilities. | Improved diagnostic accuracy, reduced patient waiting times, enhanced workflow efficiency, better patient and staff safety, compliance with regulatory standards. |
| Diagnostic Imaging Department | Expansion of imaging capacity, modernization of equipment rooms, specialized lighting and acoustics, sterile environments for interventional radiology procedures. | Increased throughput, ability to perform advanced imaging procedures, reduced risk of infection, improved patient comfort. |
| Radiology Procedure Rooms (e.g., Interventional Radiology, Angiography) | Strict control of environmental conditions, advanced power supply and grounding, specialized viewing systems, integration of imaging and surgical equipment. | Enables complex minimally invasive procedures, enhances precision and safety for interventions, supports multidisciplinary team collaboration. |
| Radiology Waiting & Reporting Areas | Comfortable and accessible waiting spaces, private reporting rooms with ergonomic workstations, secure IT access, enhanced patient privacy. | Improved patient experience, increased radiologist productivity, better data security, more efficient reporting turnaround times. |
Target Customers & Departments for Radiology Room Refurbishment & Fit-Out Services in Mauritius
- Public Hospitals & Healthcare Facilities
- Private Hospitals & Clinics
- Diagnostic Imaging Centers
- Specialty Medical Centers (e.g., Oncology, Cardiology)
Radiology Room Refurbishment & Fit-out Service Process In Mauritius
This document outlines the comprehensive service process for Radiology Room Refurbishment & Fit-Out in Mauritius, covering the entire workflow from initial client inquiry to final project execution and handover. We aim to provide a clear, efficient, and transparent process to ensure the successful transformation of your radiology facilities.
| Phase | Key Activities | Deliverables | Timeline (Indicative) |
|---|---|---|---|
| Inquiry & Consultation | Requirement Gathering, Needs Analysis | Understanding Project Scope | 1-3 Days |
| Site Assessment & Feasibility | On-site Evaluation, Technical Review | Feasibility Report, Site Survey | 3-7 Days |
| Design & Proposal | Conceptualization, Design Development, Costing | Conceptual Designs, Detailed Proposal | 7-14 Days |
| Approval & Procurement | Client Sign-off, Material Sourcing | Approved Designs, Procurement Orders | 1-3 Weeks (dependent on material availability) |
| Pre-Construction & Prep | Permitting, Site Clearing, Safety Setup | Permits, Prepared Site | 1-2 Weeks |
| Execution (Refurbishment & Fit-Out) | Construction, Installation of Services, Shielding | Completed Room Structure, Installed Services | 4-12 Weeks (highly variable based on project complexity) |
| Equipment Installation | Equipment Setup, Connection, Integration | Installed Radiology Equipment | 1-3 Weeks (dependent on equipment complexity) |
| Testing & Commissioning | System Checks, Safety Tests, QA | Commissioning Report, QA Documentation | 1-2 Weeks |
| Handover & Support | Final Inspection, Documentation, Training | Handover Package, Warranty Information | 2-5 Days (plus ongoing support) |
Radiology Room Refurbishment & Fit-Out Service Process
- {"title":"1. Initial Inquiry & Consultation","description":"The process begins with your contact, detailing your requirements. We then schedule an initial consultation (on-site or virtual) to understand your project scope, budget, existing infrastructure, and desired outcomes. This includes discussing the type of radiology equipment, patient flow, and specific functional needs."}
- {"title":"2. Site Assessment & Feasibility Study","description":"Our team conducts a thorough on-site assessment to evaluate the existing space, structural integrity, utilities (electrical, plumbing, HVAC), radiation shielding requirements, and any potential challenges. A feasibility study is performed to ensure the proposed refurbishment aligns with regulatory standards and technical possibilities."}
- {"title":"3. Conceptual Design & Proposal Development","description":"Based on the consultation and site assessment, we develop conceptual designs, including preliminary layouts, 3D visualizations, and material suggestions. This is followed by a detailed proposal outlining the scope of work, proposed timeline, cost breakdown, and recommended materials and technologies."}
- {"title":"4. Design Finalization & Client Approval","description":"We present the conceptual designs and proposal to you for review and feedback. Collaborative discussions lead to the finalization of architectural drawings, technical specifications, and material selections. Upon your written approval, we proceed to the next stage."}
- {"title":"5. Procurement & Planning","description":"Once the design is approved, we initiate the procurement of all necessary materials, equipment, and specialized components. This includes coordinating with suppliers and manufacturers. Concurrently, a detailed project plan is developed, including a construction schedule, resource allocation, and risk management strategies."}
- {"title":"6. Pre-Construction & Site Preparation","description":"Before commencing refurbishment, site preparation activities are undertaken. This may involve temporary relocation of existing services, dust containment measures, demolition of non-essential structures, and ensuring compliance with safety regulations. Permits and necessary approvals are also secured at this stage."}
- {"title":"7. Refurbishment & Fit-Out Execution","description":"This is the core construction phase. Our skilled team, comprising architects, engineers, specialized contractors, and technicians, carries out the refurbishment and fit-out according to the approved designs and specifications. This includes structural modifications, electrical and plumbing installations, HVAC upgrades, flooring, ceiling, lighting, and custom cabinetry. Radiation shielding installation is a critical aspect of this phase, performed by certified professionals."}
- {"title":"8. Equipment Installation & Integration","description":"Once the structural and finishing works are complete, the radiology equipment is installed. This involves careful placement, connection to power and data, and integration with existing or new IT infrastructure. Our team works closely with equipment manufacturers to ensure a seamless installation."}
- {"title":"9. Testing, Commissioning & Quality Assurance","description":"All installed systems and equipment undergo rigorous testing and commissioning to ensure they function correctly, safely, and efficiently. This includes performance testing of radiology machines, radiation safety checks, and verification of all installed services. A comprehensive quality assurance process is maintained throughout."}
- {"title":"10. Final Inspection & Handover","description":"A final joint inspection is conducted with you to verify that all works have been completed to your satisfaction and meet all agreed-upon specifications and regulatory requirements. Upon successful inspection and sign-off, the refurbished radiology room is formally handed over to you, along with all relevant documentation, warranties, and operational manuals."}
- {"title":"11. Post-Handover Support & Maintenance","description":"We offer ongoing support and maintenance services to ensure the continued optimal performance of your radiology facilities. This can include preventative maintenance, troubleshooting, and any necessary future upgrades or modifications."}
Radiology Room Refurbishment & Fit-out Service Cost In Mauritius
Refurbishing and fitting out a radiology room in Mauritius involves a significant investment, with costs influenced by a multitude of factors. These can range from the size and complexity of the existing space to the specific radiology equipment being installed and the desired level of finish. Understanding these elements is crucial for accurate budgeting. Factors such as structural modifications, electrical and plumbing upgrades, specialized flooring, lead shielding, HVAC systems, and the integration of advanced imaging technology all contribute to the overall price. Furthermore, the choice of contractor, the quality of materials used, and any unforeseen site conditions will also impact the final cost. The following outlines typical pricing factors and estimated cost ranges in Mauritian Rupees (MUR) for such a project.
| Category | Estimated Cost Range (MUR) |
|---|---|
| Minor Refurbishment (e.g., cosmetic upgrades, painting, flooring replacement) | MUR 150,000 - MUR 500,000 |
| Standard Fit-Out (e.g., basic structural changes, lead lining, essential electrical/plumbing) | MUR 500,000 - MUR 2,000,000 |
| Comprehensive Fit-Out (e.g., major structural work, advanced lead shielding, specialized HVAC, integration of complex equipment) | MUR 2,000,000 - MUR 10,000,000+ |
| Lead Shielding (per square meter, approximate) | MUR 5,000 - MUR 20,000 |
| Specialized Flooring (per square meter, approximate) | MUR 1,500 - MUR 7,000 |
| Electrical & Plumbing Upgrades (variable, depending on complexity) | MUR 100,000 - MUR 800,000 |
| HVAC System (basic to specialized) | MUR 200,000 - MUR 1,500,000 |
Key Pricing Factors for Radiology Room Refurbishment & Fit-Out in Mauritius
- Scope of Work: Minor cosmetic upgrades versus a complete gut and rebuild.
- Room Size & Layout: Larger or more complex spaces will naturally incur higher costs.
- Structural Modifications: Alterations to walls, doorways, or ceiling structures.
- Lead Shielding Requirements: Essential for radiation protection, varying based on equipment type and room layout.
- Electrical & Plumbing Upgrades: Power supply for imaging equipment, water points, and drainage.
- HVAC System: Specialized climate control for sensitive equipment and patient comfort.
- Flooring: Durable, anti-static, and easy-to-clean materials suitable for medical environments.
- Lighting: General, task, and emergency lighting solutions.
- Specialized Medical Gas Systems: If required for specific imaging modalities.
- Integration of Radiology Equipment: Cabling, mounting, and power for X-ray, CT scanners, MRI, ultrasound, etc.
- Finishing Materials: Quality of paint, wall coverings, and cabinetry.
- Architectural & Design Fees: For planning and drawing up specifications.
- Permits & Approvals: Costs associated with obtaining necessary regulatory clearances.
- Contractor's Overhead & Profit: Varies between companies and their experience.
- Site Accessibility & Logistics: Challenges in transporting materials and equipment.
Affordable Radiology Room Refurbishment & Fit-out Service Options
Our Affordable Radiology Room Refurbishment & Fit-Out Service offers comprehensive solutions designed to upgrade your diagnostic imaging spaces without breaking the bank. We understand the critical need for efficient, safe, and modern radiology environments, and our services are tailored to provide maximum value. We achieve affordability through flexible value bundles and strategic cost-saving measures, ensuring you get the best possible outcome for your investment.
| Value Bundle | Key Features | Cost-Saving Benefits | Ideal For |
|---|---|---|---|
| Essential Upgrade Bundle | Includes core refurbishment: durable flooring, cleanable wall finishes, updated LED lighting, and essential power outlets. | Focuses on fundamental improvements for enhanced safety and a cleaner aesthetic, reducing expenditure on non-essential cosmetic elements. | Clinics with existing functional layouts needing a refresh to meet basic safety and hygiene standards. |
| Advanced Diagnostics Bundle | Combines Essential Upgrade features with lead lining for radiation shielding, specialized flooring for equipment vibration, and reinforced mounting for imaging devices. | Bundled pricing for lead lining and structural reinforcement offers significant savings compared to individual procurement. Optimized material selection reduces waste. | Practices investing in new diagnostic imaging equipment or upgrading existing shielded rooms. |
| Efficiency & Compliance Bundle | Includes Advanced Diagnostics features plus optimized workflow design, energy-efficient lighting controls, and updated HVAC systems for environmental comfort. | Integration of energy-saving features leads to long-term operational cost reductions. Streamlined planning minimizes project delays and associated costs. | Facilities aiming for improved patient comfort, operational efficiency, and adherence to the latest environmental and safety regulations. |
Our Affordable Radiology Room Refurbishment & Fit-Out Service Options
- Core Refurbishment: Essential upgrades including flooring, wall treatments, lighting, and basic power distribution.
- Diagnostic Suite Enhancement: Includes core refurbishment plus specialized lead lining, patient seating, and equipment mounting points.
- Turnkey Imaging Center Fit-Out: Comprehensive service from initial design and planning to full installation of all necessary infrastructure and finishes.
- Equipment Integration: Seamless installation and connection of your new or existing radiology equipment.
- Acoustic & Environmental Control: Solutions for soundproofing, temperature regulation, and ventilation.
- Shielding Solutions: Expert installation of lead shielding for radiation protection.
- Custom Millwork & Cabinetry: Functional and aesthetically pleasing storage solutions.
- Compliance & Safety Upgrades: Ensuring your facility meets all relevant regulatory standards.
Verified Providers In Mauritius
In the realm of healthcare, choosing a provider that guarantees quality, safety, and ethical practices is paramount. Franance Health has established itself as a leading entity in Mauritius, recognized for its stringent credentialing process and commitment to patient well-being. This dedication ensures that all healthcare professionals affiliated with Franance Health meet the highest standards of expertise and integrity, making them the premier choice for your medical needs in Mauritius. Their rigorous vetting procedures provide a crucial layer of trust and confidence for individuals seeking reliable and competent healthcare services.
| Credential Aspect | Franance Health's Assurance | Benefit to Patients |
|---|---|---|
| Licensure & Accreditation | Verified current and valid medical licenses from recognized authorities. | Ensures providers are legally qualified and authorized to practice. |
| Specialization & Expertise | Certification and documented experience in specific medical fields. | Guarantees access to highly skilled specialists for targeted treatment. |
| Professional Conduct | Screening for any disciplinary actions or ethical violations. | Promotes a safe and trustworthy patient-provider relationship. |
| Continuing Education | Requirement for ongoing training and skill enhancement. | Ensures patients receive care based on the latest medical advancements. |
| Insurance & Liability | Confirmation of adequate professional indemnity insurance. | Provides financial protection and recourse in case of unforeseen issues. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Verification of Medical Licenses and Qualifications
- Thorough Background Checks and Reference Assessments
- Continuous Professional Development and Performance Monitoring
- Adherence to International Standards of Healthcare Practice
- Commitment to Ethical Conduct and Patient Confidentiality
Scope Of Work For Radiology Room Refurbishment & Fit-out Service
This Scope of Work (SOW) outlines the requirements for the refurbishment and fit-out of a radiology room. The project aims to create a modern, functional, and compliant space for diagnostic imaging services. This document details the technical deliverables and standard specifications required for the successful completion of the project.
| Category | Deliverable / Specification | Details / Standards | Responsibility |
|---|---|---|---|
| Demolition & Preparation | Strip-out of existing fixtures and finishes | Removal of all non-load-bearing internal walls, flooring, ceiling finishes, and redundant services. Safe disposal of all materials. | Contractor |
| Structural Modifications | Alterations to internal walls | As per approved architectural drawings. Includes new stud walls, plasterboard installation, and finishing. Soundproofing requirements to be met. | Contractor |
| Structural Modifications | New doorways and archways | Installation of new door frames and doors, including lead-lined doors as specified for radiation protection. Door hardware to be robust and compliant. | Contractor |
| Mechanical & Electrical (M&E) | Electrical power distribution | Installation of new power circuits for imaging equipment, IT, lighting, and general use. Compliance with BS 7671 (IET Wiring Regulations). Dedicated circuits for critical equipment. | Contractor |
| Mechanical & Electrical (M&E) | Lighting system | Installation of a combination of ambient, task, and emergency lighting. Dimmable lighting for procedure areas as required. Compliance with relevant lighting standards for healthcare environments. | Contractor |
| Mechanical & Electrical (M&E) | HVAC system | Installation or modification of ventilation and air conditioning system to maintain specific temperature and humidity levels for equipment and patient comfort. Compliance with CIBSE guidelines for healthcare. | Contractor |
| Mechanical & Electrical (M&E) | Data & Communications Cabling | Installation of Cat 6a or higher structured cabling for PACS, RIS, and general network access. Sufficient outlets in strategic locations. | Contractor |
| Radiation Protection | Lead lining | Installation of lead sheeting in walls, floors, and ceilings as per radiation shielding calculations and regulatory requirements. Verification of shielding integrity via X-ray surveys. | Contractor |
| Radiation Protection | Warning signs and interlocks | Installation of illuminated warning signs and interlock systems for doors to prevent operation during patient entry/exit. Compliance with Ionising Radiations Regulations. | Contractor |
| Finishes | Wall finishes | Durable, washable, and anti-microbial paint or wall coverings. Specific finishes required in wet areas (e.g., cleaning rooms). | Contractor |
| Finishes | Floor finishes | Antistatic, seamless, durable, and easily cleanable vinyl or linoleum flooring. Cove skirting for seamless wall-to-floor transitions. | Contractor |
| Finishes | Ceiling finishes | Accessible suspended ceiling system with integrated lighting and ventilation grilles. Hygienic and easily cleanable. | Contractor |
| Specialized Equipment Integration | Mounting points and supports | Installation of structural supports and mounting points for imaging equipment (e.g., X-ray tube, detector, console). | Contractor |
| Specialized Equipment Integration | Medical gas outlets | Installation of medical gas outlets (e.g., oxygen, vacuum) if required by the specific radiology modalities. | Contractor |
| Safety & Compliance | Fire safety measures | Installation of smoke detectors, fire alarms, and any required fire-rated elements as per building regulations. | Contractor |
| Safety & Compliance | Commissioning and testing | Full testing and commissioning of all installed systems (electrical, HVAC, data, radiation protection) by competent persons. Provision of all test certificates. | Contractor |
| Safety & Compliance | As-built drawings | Provision of detailed as-built drawings showing all final installations and services. | Contractor |
| Handover | O&M Manuals | Provision of comprehensive Operation and Maintenance manuals for all installed systems and finishes. | Contractor |
| Handover | Defects Liability Period | A specified period for the contractor to rectify any defects that may arise post-completion. | Contractor |
Project Objectives
- To refurbish an existing radiology room to meet current healthcare standards and technological requirements.
- To undertake a full fit-out of the space, including structural modifications, M&E services, and specialized radiology equipment integration.
- To ensure compliance with all relevant building codes, health and safety regulations, and radiology-specific guidelines.
- To deliver a high-quality, durable, and aesthetically pleasing environment for patients and staff.
- To minimize disruption to ongoing hospital/clinic operations during the refurbishment period.
Service Level Agreement For Radiology Room Refurbishment & Fit-out Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Radiology Room Refurbishment & Fit-Out Service. It aims to ensure efficient and timely project completion, minimizing disruption to clinical operations.
| Service Component | Issue Severity | Response Time (Business Hours) | Resolution Time (Business Hours) | Uptime Guarantee |
|---|---|---|---|---|
| Radiology Room Refurbishment & Fit-Out Project Management | Critical Issue (e.g., Unforeseen structural delays impacting critical path) | 1 hour | 4 business hours | N/A (Project-based) |
| Radiology Room Refurbishment & Fit-Out Project Management | Major Issue (e.g., Significant delay in material delivery) | 2 business hours | 8 business hours | N/A (Project-based) |
| Radiology Room Refurbishment & Fit-Out Project Management | Minor Issue (e.g., Minor scheduling conflict) | 4 business hours | 2 business days | N/A (Project-based) |
| Equipment Installation & Integration (during fit-out) | Critical Issue (e.g., Power failure to installed equipment) | 1 hour | 4 business hours | N/A (Specific to installation phase) |
| Equipment Installation & Integration (during fit-out) | Major Issue (e.g., Malfunctioning critical component of installed equipment) | 2 business hours | 8 business hours | N/A (Specific to installation phase) |
| Building Works (e.g., Electrical, HVAC, Structural) | Critical Issue (e.g., Complete loss of HVAC in imaging suite) | 1 hour | 4 business hours | N/A (Disruption managed by project plan) |
| Building Works (e.g., Electrical, HVAC, Structural) | Major Issue (e.g., Intermittent power fluctuations affecting sensitive equipment) | 2 business hours | 8 business hours | N/A (Disruption managed by project plan) |
| Post-Construction/Refurbishment Testing & Commissioning | Critical Issue (e.g., Failure of primary safety systems) | 30 minutes | 2 business hours | N/A (Testing phase) |
| Post-Construction/Refurbishment Testing & Commissioning | Major Issue (e.g., Inability to achieve required image quality) | 1 business hour | 6 business hours | N/A (Testing phase) |
| Overall Radiology Room Availability (during active construction/fit-out periods, excluding planned work) | Unscheduled Downtime | N/A | N/A | 98% Uptime (for the room itself, excluding scheduled work) |
Definitions
- Refurbishment: The process of repairing, modernizing, or upgrading existing radiology room infrastructure and equipment.
- Fit-Out: The process of constructing, equipping, and preparing a new radiology room or space.
- Downtime: Any period when the radiology room is inaccessible or non-operational due to refurbishment or fit-out activities. This excludes planned downtime communicated in advance and scheduled maintenance.
- Critical Issue: An issue that renders the radiology room completely non-operational, impacting the ability to perform essential imaging procedures.
- Major Issue: An issue that significantly impairs the functionality of the radiology room, impacting specific imaging procedures or requiring workarounds.
- Minor Issue: An issue that has a minimal impact on the radiology room's functionality, generally cosmetic or affecting non-essential features.
- Business Hours: Monday to Friday, 8:00 AM to 5:00 PM, excluding public holidays.
- Response Time: The maximum time allowed for the service provider to acknowledge a reported issue and begin working towards a resolution.
- Resolution Time: The maximum time allowed for the service provider to resolve a reported issue, restoring full or acceptable functionality.
- Uptime Guarantee: The percentage of scheduled operational time for the radiology room that will be free from unscheduled downtime caused by refurbishment or fit-out activities.
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