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Verified Service Provider in Mauritania
Storage Media Destruction Service (Patient Data) in Mauritania
Engineering Excellence & Technical Support
Storage Media Destruction Service (Patient Data) High-standard technical execution following OEM protocols and local regulatory frameworks.
Certified Data Sanitization Protocols
We employ NIST 800-88 compliant data sanitization methods, including secure overwriting and degaussing, to ensure irreversible deletion of patient data from all storage media, exceeding Mauritanian data privacy regulations.
Chain of Custody & Secure Logistics
Our meticulously documented chain of custody process, coupled with secure, audited transportation, guarantees the integrity and privacy of patient data storage media from your facility to our certified destruction center in Mauritania.
Auditable Destruction Certificates
Upon completion of the destruction process, you will receive a comprehensive and auditable certificate detailing the media types, quantities, and destruction methods employed, providing irrefutable proof of compliant patient data disposal in Mauritania.
What Is Storage Media Destruction Service (Patient Data) In Mauritania?
Storage Media Destruction Service (Patient Data) in Mauritania refers to the professional, secure, and verified process of rendering all forms of patient data-containing storage media unrecoverable. This service is crucial for healthcare organizations in Mauritania to comply with data privacy regulations, protect sensitive patient information from unauthorized access or breaches, and mitigate legal and reputational risks associated with data exfiltration. The process typically involves a multi-stage approach encompassing collection, transportation, destruction, and certification, ensuring that the data is irrevocably destroyed.
| Who Needs This Service? | Typical Use Cases | |||
|---|---|---|---|---|
| Hospitals and Clinics: Healthcare facilities that store patient records on various media, including paper records, digital backups, and legacy systems. | End-of-life IT equipment disposal: Securely destroying old servers, workstations, and storage devices containing patient data. | Data breach prevention: Proactively eliminating the risk of data exposure from retired or damaged media. | Mergers and Acquisitions: Consolidating or decommissioning IT infrastructure from acquired entities. | Regulatory compliance audits: Demonstrating adherence to data privacy and security mandates. |
| Medical Laboratories: Laboratories handling patient diagnostic results and associated data. | Legacy data archiving: Securely disposing of old patient files and historical data that is no longer required for active use. | Patient data migration projects: Ensuring that old storage media is securely destroyed after successful data migration to new systems. | Compliance with data retention policies: Destroying media once the legally mandated retention period for patient data has expired. | Response to data recovery attempts: Neutralizing any residual data on media that has been deemed unrecoverable by other means. |
| Pharmacies: Retail and hospital pharmacies that may store patient prescription information. | Outdated or corrupted storage media: Disposing of damaged hard drives, SSDs, USB drives, CDs, DVDs, and magnetic tapes that contain patient information. | Scheduled data destruction: Implementing regular cycles for the secure destruction of obsolete patient data storage. | Sanitization of shared or leased equipment: Ensuring that any media used on shared or leased devices is properly destroyed before return or reassignment. | Responding to legal discovery requests: Ensuring that all relevant patient data is accounted for and securely destroyed when no longer legally required. |
| Private Medical Practices: Small to medium-sized practices managing patient health records. | Decommissioning of patient management systems: Securely destroying storage media associated with retired Electronic Health Record (EHR) systems. | Disposal of backup tapes and external hard drives: Ensuring that off-site or ad-hoc backups are securely destroyed. | Securing physical media: Destruction of any physical media (e.g., USB drives, CDs) that has been used to transfer or store patient data. |
Key Components of Storage Media Destruction Service (Patient Data)
- Secure Chain of Custody: Establishing and maintaining a documented, unbroken chain of custody from the point of collection of the media to its final destruction. This involves detailed logging of who handled the media, when, and where.
- On-site or Off-site Destruction: Offering clients the choice of witnessing the destruction process at their premises (on-site) or having the media securely transported to a specialized facility for destruction (off-site).
- Multiple Destruction Methods: Employing a range of destruction techniques depending on the media type, including:
- Physical Shredding: Mechanically reducing media into small, unreadable particles (e.g., hard drives, SSDs, optical media, magnetic tapes).
- Degaussing: Exposing magnetic media (e.g., hard drives, tapes) to a powerful magnetic field to scramble data beyond recovery.
- Incineration: Thermal destruction of media for complete material disintegration.
- Verification and Certification: Providing a Certificate of Destruction for each batch of media destroyed, detailing the date, time, methods used, and a unique identifier for the destroyed materials. This serves as auditable proof of compliance.
- Environmentally Responsible Disposal: Ensuring that the destroyed media remnants are disposed of in an environmentally compliant manner, adhering to local regulations.
- Compliance with Regulations: Adhering to Mauritanian data protection laws and international standards (e.g., GDPR principles if applicable, HIPAA if dealing with US-originating data or multinational organizations) concerning the handling and disposal of sensitive personal health information (PHI).
Who Needs Storage Media Destruction Service (Patient Data) In Mauritania?
In Mauritania, secure destruction of patient data storage media is critical for safeguarding sensitive health information, ensuring compliance with privacy regulations, and preventing data breaches. Organizations handling electronic Protected Health Information (ePHI) are prime candidates for such services.
| Customer Type | Key Departments/Roles Requiring Service | Rationale for Service |
|---|---|---|
| Hospitals and Clinics | IT Department, Medical Records Department, Administration, Compliance Officer | Managing electronic health records (EHRs), patient demographics, billing information, diagnostic images, and research data stored on various media. |
| Medical Laboratories and Diagnostic Centers | Laboratory Information Systems (LIS) Management, IT Department, Quality Assurance | Handling patient test results, genetic data, and anonymized research data stored on servers, hard drives, and other digital media. |
| Pharmacies | Pharmacy Management, IT Support, Compliance Officer | Storing prescription records, patient medication histories, and transaction data, which may be on outdated or retired hardware. |
| Government Health Agencies | IT Department, Public Health Informatics, Records Management | Overseeing public health databases, epidemiological data, and records from national health programs, often with long-term storage requirements. |
| Insurance Companies (Health Sector) | Claims Processing Department, IT Department, Data Security | Managing policyholder information, claims history, and financial data that includes sensitive patient health details. |
| Research Institutions (Medical Focus) | Research IT, Data Management, Principal Investigators | Storing anonymized or de-identified patient data for clinical trials, genetic research, and public health studies. Ensuring the secure disposal of research datasets after project completion. |
| Healthcare IT Providers and Vendors | Service Delivery, Data Management, Security Operations | Managing patient data on behalf of healthcare providers. Responsible for the secure lifecycle management of data, including its eventual destruction. |
Target Customers and Departments
- Hospitals and Clinics (Public and Private)
- Medical Laboratories and Diagnostic Centers
- Pharmacies
- Government Health Agencies
- Insurance Companies (Health Sector)
- Research Institutions (Medical Focus)
- Healthcare IT Providers and Vendors
Storage Media Destruction Service (Patient Data) Process In Mauritania
This document outlines the workflow for a Storage Media Destruction Service specifically designed for patient data in Mauritania, ensuring compliance with data privacy regulations and providing a secure chain of custody from initial inquiry to final execution. The process prioritizes the secure handling and permanent destruction of sensitive medical information stored on various media types.
| Phase | Key Activities | Responsible Party | Deliverables/Outcomes | Security Focus |
|---|---|---|---|---|
| Inquiry & Consultation | Needs assessment, regulatory review, site evaluation | Client & Service Provider | Understanding of scope, requirements, and feasibility | Initial assessment of data sensitivity and potential risks |
| Proposal & Quotation | Defining destruction methods, security protocols, timeline, cost | Service Provider | Detailed proposal, cost estimate | Establishing security standards and chain-of-custody plan |
| Agreement & Scheduling | Contract signing, date and time confirmation | Client & Service Provider | Signed service agreement, confirmed schedule | Formalizing commitment to secure handling |
| Secure Media Collection & Transportation | Tamper-evident packaging, secure vehicles, GPS tracking | Service Provider | Securely collected media, documented inventory | Maintaining chain of custody, preventing unauthorized access |
| On-Site Destruction (Optional) | Mobile destruction equipment, client supervision | Service Provider (with Client presence) | Witnessed destruction, immediate confirmation | Transparency and immediate verification of destruction |
| Off-Site Destruction | Transport to secure facility, controlled access | Service Provider | Media safely at destruction facility | Controlled environment, restricted access |
| Destruction Process Execution | Shredding, degaussing, physical destruction | Service Provider | Irrecoverably destroyed media | Ensuring data is permanently unrecoverable |
| Verification & Documentation | Logging destruction, photo/video evidence | Service Provider | Detailed destruction records | Auditable trail of destruction |
| Certificate of Destruction Issuance | Providing formal proof of destruction | Service Provider | Certificate of Destruction | Legal and regulatory compliance assurance |
| Reporting & Compliance Review | Post-destruction summaries, audit support | Service Provider | Compliance reports | Demonstrating adherence to policies |
| Waste Management & Disposal | Environmentally sound disposal of destroyed materials | Service Provider | Compliant waste disposal | Responsible handling of remnants |
Storage Media Destruction Service (Patient Data) - Mauritania Workflow
- Inquiry & Consultation: Potential clients (hospitals, clinics, medical research facilities, government health agencies) contact the service provider to discuss their data destruction needs. This phase involves understanding the type and volume of storage media, data sensitivity levels, regulatory compliance requirements (e.g., Mauritanian data protection laws, if applicable), and desired destruction methods. Site assessments may be conducted if on-site destruction is preferred or necessary.
- Proposal & Quotation: Based on the consultation, the service provider prepares a detailed proposal outlining the scope of work, recommended destruction methods (shredding, disintegration, degaussing, physical destruction), security protocols, timeline, and associated costs. The proposal also clarifies chain-of-custody procedures and deliverables, such as certificates of destruction.
- Agreement & Scheduling: Upon acceptance of the proposal, a formal service agreement is signed. This contract details responsibilities, liabilities, confidentiality clauses, and the agreed-upon destruction date and time. Scheduling is coordinated to minimize disruption to the client's operations.
- Secure Media Collection & Transportation: If off-site destruction is chosen, the service provider will deploy trained personnel using secure, tamper-evident containers to collect the storage media from the client's premises. Transportation will be conducted in secure vehicles with GPS tracking and dedicated personnel to maintain the chain of custody. An inventory of collected media is created and signed by both parties.
- On-Site Destruction (Optional): If on-site destruction is agreed upon, the service provider brings specialized, mobile destruction equipment to the client's location. The destruction process is conducted in a secure, controlled environment, often under client supervision, ensuring complete visibility.
- Off-Site Destruction (Primary): The collected media is transported to the service provider's secure, accredited destruction facility. Access to the facility is strictly controlled, and the destruction process is conducted under surveillance.
- Destruction Process Execution: The agreed-upon destruction method is applied to render the data irrecoverable. This can include:
- Shredding/Disintegration: Physical reduction of media into small, unreadable particles. Particle size specifications are crucial for achieving data destruction standards.
- Degaussing: For magnetic media (hard drives, tapes), a powerful magnetic field is used to erase data. This is often followed by physical destruction to prevent data recovery from residual magnetism.
- Physical Destruction: Incineration, crushing, or punching holes through the media to prevent any possibility of data retrieval.
- Verification & Documentation: Throughout the process, meticulous records are maintained. This includes logging the destruction of each media item, the method used, and the personnel involved. Photographic or video evidence of the destruction may be captured.
- Certificate of Destruction Issuance: Upon completion of the destruction, the service provider issues a formal Certificate of Destruction for each client. This document serves as irrefutable proof that the specified media has been securely and permanently destroyed, meeting all contractual and regulatory requirements. It typically includes client details, media inventory, destruction date, method used, and the service provider's certification.
- Reporting & Compliance Review: The service provider may offer post-destruction reporting, summarizing the destruction activities and providing insights for compliance audits. Clients can then use these reports to demonstrate their adherence to data protection regulations.
- Waste Management & Disposal: All destroyed media waste is handled in an environmentally responsible manner, in accordance with local regulations for e-waste disposal.
Storage Media Destruction Service (Patient Data) Cost In Mauritania
In Mauritania, the cost of storage media destruction services, particularly for sensitive patient data, is influenced by several key factors. These factors directly impact the pricing, creating a range for businesses and healthcare providers to consider. The primary drivers include the type and volume of media, the chosen destruction method, the need for on-site vs. off-site services, and any additional requirements like certification or reporting. Understanding these elements is crucial for obtaining accurate quotes and ensuring compliance with data privacy regulations.
| Service Aspect | Estimated Cost Range (MRU) | Notes |
|---|---|---|
| Basic Hard Drive Destruction (Shredding/Drilling) - Per Unit | 50 - 200 MRU | For individual or small batches. Price decreases with volume. |
| Degaussing Service (Per Unit/Batch) | 30 - 150 MRU | Primarily for magnetic media. Cost-effective for bulk. |
| On-Site Destruction (Mobilization Fee + Per Unit) | 1,000 - 5,000+ MRU (Mobilization) | Plus per-unit costs, can be significant for small volumes. More economical for larger collections. |
| Off-Site Destruction (Bulk Pricing) | 20 - 100 MRU (Per Drive/Unit) | For significant volumes, negotiated rates are common. Includes secure transportation. |
| Certificate of Destruction | Included in most services, but might be an extra charge for basic tiers | Essential for compliance. |
| Secure Transportation (if applicable) | Varies based on distance and volume | Often factored into off-site pricing. |
| Tape Media Destruction (Specialized) | 70 - 250 MRU | Can be more complex depending on tape type. |
| Optical Media Destruction (CDs/DVDs) - Bulk | 5 - 20 MRU (Per Disc) | Often cheaper when shredded with other media. |
Key Pricing Factors for Storage Media Destruction (Patient Data) in Mauritania:
- Type of Storage Media: The cost can vary based on whether the media is physical (e.g., hard drives, SSDs, tapes, optical discs) or digital. Physical media often incurs higher costs due to the labor and machinery involved in its destruction.
- Volume of Media: A larger quantity of media generally leads to a lower per-unit cost due to economies of scale. Service providers often offer tiered pricing based on the number of items destroyed.
- Destruction Method: Different methods have varying price points. Common methods include: * Shredding: Physically breaking down the media into small pieces. This is often the most secure but can be more expensive. * Degaussing: Using a strong magnetic field to erase data from magnetic media like hard drives and tapes. This is generally less expensive than shredding but not suitable for all media types. * Incineration: Burning the media, providing complete destruction. This can be a costly option. * Drilling/Crushing: Physically damaging the media to make data recovery impossible. This is often a more economical option for less sensitive data.
- On-Site vs. Off-Site Destruction: On-site destruction, where the service provider brings their equipment to your location, offers greater transparency and control, but may incur higher costs due to mobilization and setup. Off-site destruction, where media is transported to the provider's facility, can be more cost-effective for larger volumes but requires trust in the provider's security protocols.
- Certification and Reporting: Many businesses, especially in healthcare, require documented proof of destruction for compliance. Services that provide certificates of destruction, audit trails, or detailed reports will typically charge a premium.
- Service Provider Reputation and Expertise: Established providers with a strong track record in secure data destruction and compliance may command higher prices than newer or less specialized companies.
- Urgency of Service: Rush or same-day destruction services will likely come with additional fees.
Affordable Storage Media Destruction Service (Patient Data) Options
Protecting sensitive patient data requires secure and compliant destruction of storage media. Our affordable storage media destruction service offers multiple options to meet your needs and budget. We understand the importance of HIPAA compliance and ensuring data privacy. This document outlines our service offerings, value bundles, and cost-saving strategies to provide you with the most cost-effective solution.
| Value Bundle Name | Included Services | Benefits | Ideal For | Starting Price (per unit/service) |
|---|---|---|---|---|
| Basic Compliance Bundle | Off-Site Hard Drive Shredding, Certificate of Destruction | Cost-effective, HIPAA-compliant data erasure, peace of mind. | Small to medium-sized practices, infrequent media disposal. | $X.XX (e.g., per hard drive) |
| Enhanced Security Bundle | On-Site Hard Drive Shredding, Certificate of Destruction, Witnessed Service | Highest level of transparency and security, immediate data destruction. | Larger practices, facilities with high security requirements, regular data disposal. | $Y.YY (e.g., per hour + per hard drive) |
| Volume Discount Bundle | Off-Site Hard Drive Shredding (tiered pricing), Certificate of Destruction | Significant cost savings for bulk disposal, scalable to your needs. | Hospitals, large clinic networks, organizations with large data repositories. | Contact for Quote (based on volume) |
| Mixed Media Bundle | On-Site or Off-Site Destruction of various media (HDDs, SSDs, USBs, Tapes), Certificate of Destruction | Conveniently destroy all types of storage media in one service, simplified logistics. | Organizations with diverse storage media types. | $Z.ZZ (customizable based on media mix) |
Storage Media Destruction Service Options
- On-Site Destruction: Witness the destruction of your media in real-time at your facility, offering maximum transparency and peace of mind.
- Off-Site Destruction: Securely transport your media to our certified facility for destruction. We offer a range of destruction methods to ensure data is irrecoverable.
- Mail-In Destruction: A convenient option for smaller volumes of media. Ship your media to us for secure destruction.
- Certificate of Destruction: Provided for every service, detailing the media destroyed, date, and method, ensuring compliance documentation.
Verified Providers In Mauritania
In Mauritania's burgeoning healthcare sector, identifying trustworthy and competent medical professionals is paramount for ensuring quality patient care. "Verified Providers" signifies an individual or institution that has undergone a rigorous vetting process, confirming their qualifications, ethical conduct, and adherence to established medical standards. Franance Health plays a crucial role in this verification process. Their credentials represent a commitment to excellence and patient safety, making them a reliable choice for healthcare needs in Mauritania.
| Benefit for Patients | Franance Health Credential Impact |
|---|---|
| Peace of Mind and Confidence | Knowing you are receiving care from a qualified and vetted professional. |
| Access to Quality Healthcare | Ensuring treatment is delivered by competent individuals adhering to high standards. |
| Reduced Risk of Medical Errors | Verified providers have demonstrated proficiency and a commitment to safe practices. |
| Ethical and Respectful Treatment | Credentials signify a provider's commitment to patient rights and ethical conduct. |
| Improved Health Outcomes | Receiving care from experienced and up-to-date professionals increases the likelihood of positive results. |
What Franance Health Credentials Mean:
- Rigorous Qualification Verification: Franance Health meticulously checks the educational background, licenses, and certifications of healthcare professionals.
- Experience and Competency Assessment: They evaluate the practical experience and demonstrated skills of providers to ensure they can effectively address a wide range of medical issues.
- Ethical Standards and Professionalism: Credentials from Franance Health indicate adherence to high ethical codes and a commitment to professional conduct.
- Commitment to Patient Care: Verified providers under Franance Health's umbrella are recognized for prioritizing patient well-being and delivering compassionate care.
- Adherence to Best Practices: These providers are expected to follow current medical guidelines and the latest advancements in their respective fields.
- Trust and Reliability: Holding Franance Health credentials builds a strong foundation of trust for patients seeking reliable medical services.
Scope Of Work For Storage Media Destruction Service (Patient Data)
This document outlines the Scope of Work (SOW) for Storage Media Destruction Service, specifically addressing the secure and compliant destruction of patient data. It details the technical deliverables and standard specifications required to ensure the complete and irreversible eradication of sensitive information from various storage media. This SOW is intended to guide the service provider in performing the destruction process, ensuring adherence to relevant healthcare regulations and best practices.
| Service Component | Description | Standard Specifications | Technical Deliverables |
|---|---|---|---|
| Media Collection and Transport | Secure collection of storage media from designated locations and secure transport to the destruction facility. | Tamper-evident security containers, locked vehicles, trained personnel, documented chain of custody logs. | Signed chain of custody forms, manifest of collected media. |
| Media Identification and Inventory | Accurate identification and cataloging of all media received for destruction. | Unique asset tagging or barcode scanning, cross-referencing with client inventory, detailed media type and quantity. | Detailed inventory report including media type (HDD, SSD, USB, CD/DVD, etc.), serial numbers (where applicable), quantity, and client site of origin. |
| Destruction Method | Physical destruction of storage media to render data irrecoverable. | Methods must meet NIST SP 800-88 Rev. 1 (or equivalent) standards for media sanitization/destruction. Acceptable methods include: shredding (particle size limits specified per media type), disintegration, degaussing (for magnetic media only, with verification). | Methodology report detailing the chosen destruction technique for each media type. Verification of complete destruction (e.g., visual inspection of particle size for shredding). |
| Particle Size Standards (for shredding/disintegration) | Ensuring shredded or disintegrated media fragments are small enough to prevent data recovery. | Hard Disk Drives (HDDs): Maximum particle size of 2mm x 2mm (or equivalent cross-section area). Solid State Drives (SSDs) and other flash-based media: Maximum particle size of 5mm x 5mm (or equivalent cross-section area). Optical Media (CDs/DVDs): Complete fragmentation into pieces too small to contain readable data. | Verification report confirming particle size compliance for each destroyed media batch. |
| Degaussing Standards (for magnetic media) | Applying a magnetic field to erase data from magnetic storage media. | Degausser must generate a field strength sufficient to meet NIST SP 800-88 Rev. 1 standards (e.g., minimum 17,000 Gauss or 3,200mT). Verification of degaussing field strength through calibration logs and independent testing. | Degaussing verification report confirming successful erasure of magnetic data. |
| Certification of Destruction | Formal attestation confirming the complete destruction of all entrusted media. | Certification must be issued by authorized personnel, clearly state the client name, date of destruction, media types destroyed, quantity, and confirmation that all data is irrecoverable. | Certificate of Destruction for each service engagement. |
| Reporting and Audit Trail | Comprehensive documentation of the entire destruction process. | Includes chain of custody, inventory logs, destruction logs, verification reports, and certificates of destruction. All documentation should be readily auditable. | Final Service Report summarizing the entire engagement, including all supporting documentation. |
| Environmental Disposal | Responsible and compliant disposal of destroyed media fragments. | Adherence to local, state, and federal environmental regulations for e-waste recycling and disposal. Separation of materials for recycling where feasible. | Manifest of disposal, documentation from certified recycling/disposal partners. |
| Security and Personnel | Ensuring the physical and procedural security of the destruction process and personnel. | Background checks for all personnel handling sensitive media, secure destruction facility with access controls, CCTV surveillance, data erasure software validation (if applicable as a pre-cursor to physical destruction), secure sanitization of destruction equipment. | Statement on security protocols, evidence of background checks for personnel. |
Key Objectives
- Ensure the complete and irreversible destruction of all patient data stored on provided media.
- Comply with all applicable data privacy regulations (e.g., HIPAA, GDPR, CCPA).
- Provide comprehensive documentation and certification of destruction for audit and compliance purposes.
- Minimize environmental impact through responsible disposal of destroyed media.
- Maintain the highest level of security and chain of custody throughout the entire process.
Service Level Agreement For Storage Media Destruction Service (Patient Data)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Storage Media Destruction Service specifically for patient data. This SLA is a critical component of ensuring the secure and compliant disposal of sensitive information as per HIPAA, GDPR, and other relevant data privacy regulations. The service provider is committed to meeting and exceeding the agreed-upon performance standards.
| Service Component | Metric | Target | Measurement Method | Escalation/Remediation |
|---|---|---|---|---|
| Media Pickup/Receipt Acknowledgement | Response Time | 2 business hours | Time from confirmation of media receipt (e.g., signed delivery log) to initial acknowledgement of the destruction request being processed. | If target is missed, service provider to provide a status update within 1 business hour and expedite the process. Customer to be offered a 5% discount on the next service if delay exceeds 4 business hours. |
| On-site Destruction (if applicable) | Response Time | Scheduled within 48 business hours of confirmation of availability and readiness. | Time from confirmation of readiness for on-site destruction to the scheduled commencement of the destruction event. | If target is missed, service provider to provide a revised schedule within 2 business hours and offer priority scheduling for the next available slot. Customer to be offered a 10% discount on the service if the rescheduled event is delayed by more than 24 hours. |
| Off-site Destruction (shipping and processing) | Response Time | Destruction to commence within 2 business days of secure media receipt at the destruction facility. | Time from secure receipt of media at the facility to the initiation of the destruction process. | If target is missed, service provider to provide a status update within 4 business hours and confirm the destruction commencement time. Customer to be offered a 5% discount on the service if destruction initiation is delayed by more than 2 business days. |
| Service Availability (Scheduling and Coordination) | Uptime Guarantee | 99.5% | Percentage of time the service portal for scheduling, communication, and status updates is accessible and operational during standard business hours (Monday-Friday, 8 AM - 6 PM local time of the customer). | For every hour of unplanned downtime exceeding 0.5% per month, customer to receive a service credit equivalent to 1/100th of the monthly service fee. |
| Reporting Availability (Certificates) | Uptime Guarantee | 99.0% | Percentage of time the secure portal for accessing destruction certificates and audit trails is available 24/7. | For every hour of unplanned downtime exceeding 1.0% per month, customer to receive a service credit equivalent to 1/50th of the monthly service fee. |
Key Performance Indicators (KPIs) for Storage Media Destruction Service (Patient Data)
- Response Time: The time it takes for the service provider to acknowledge and initiate the destruction process upon confirmed receipt of the storage media.
- Uptime Guarantee: The percentage of time the service is available and operational for scheduling and execution of destruction services.
- Data Integrity Assurance: While not a direct response time or uptime metric, the process guarantees no residual patient data will be recoverable from the destroyed media.
- Reporting Availability: Uptime for accessing destruction certificates and audit trails.
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