Vivarium & Animal Research Facilities in Mauritania
Engineering Excellence & Technical Support
Vivarium & Animal Research Facilities solutions for Research & Discovery (R&D). High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Aquatic Research Lab
State-of-the-art laboratory equipped with recirculating aquaculture systems (RAS) for controlled breeding and study of native Mauritanian aquatic species. Features include real-time water quality monitoring, advanced filtration, and climate-controlled environments for specialized research on species like the West African Croaker and various marine invertebrates.
Genomic Sequencing & Biodiversity Hub
Dedicated facility for high-throughput genomic sequencing and biobanking of Mauritania's diverse fauna. Utilizes advanced DNA extraction and sequencing technologies to catalogue genetic diversity, identify conservation priorities, and support research into disease resistance and evolutionary adaptations in local animal populations, including desert-dwelling rodents and avifauna.
Controlled Ecosystem Vivarium Suites
A series of meticulously designed vivarium suites capable of simulating a wide range of Mauritanian microhabitats, from arid desert landscapes to coastal wetlands. Equipped with automated environmental controls (temperature, humidity, photoperiod, substrate composition) for long-term behavioral and physiological studies on reptiles, amphibians, and small mammals, facilitating research on adaptation and resilience in extreme conditions.
What Is Vivarium & Animal Research Facilities In Mauritania?
Vivarium and animal research facilities in Mauritania refer to specialized institutions or dedicated areas within research laboratories designed for the breeding, housing, and ethical utilization of live animals for scientific research and educational purposes. These facilities adhere to stringent biosafety, biosecurity, and animal welfare standards to ensure the integrity of research outcomes and the health of the animal subjects. The service encompasses the provision of controlled environments, veterinary care, animal husbandry, ethical review, and regulatory compliance necessary for conducting animal-based research. The primary objective is to support advancements in veterinary science, public health, biomedical research, and comparative biology through in vivo studies.
| Stakeholder/User | Need for Vivarium/Animal Research Facilities | Typical Use Cases |
|---|---|---|
| Veterinary Research Institutions | Conducting studies on animal diseases, developing diagnostics and therapeutics, vaccine efficacy testing. | Investigating zoonotic diseases, assessing antimicrobial resistance, developing animal health strategies. |
| Public Health Organizations | Studying infectious disease transmission, vector-borne diseases, and the development of public health interventions. | Modeling disease outbreaks, evaluating vector control methods, testing public health strategies. |
| Biomedical Research Laboratories (Academic and Governmental) | Investigating fundamental biological processes, disease mechanisms, and preclinical drug testing. | Studying animal models of human diseases (e.g., diabetes, cancer), evaluating the efficacy and toxicity of novel pharmaceuticals. |
| Educational Institutions (Universities, Colleges) | Providing hands-on training for students in research methodologies, comparative anatomy, and physiology. | Undergraduate and postgraduate research projects, practical laboratory sessions in biology and veterinary medicine. |
| Agricultural Research Centers | Improving livestock health, productivity, and breeding programs. | Developing improved feed efficiency, genetic selection for disease resistance in livestock. |
Key Components of Vivarium and Animal Research Facilities:
- Controlled environmental parameters (temperature, humidity, light-dark cycles).
- Species-appropriate housing and enrichment.
- Specialized veterinary care and health monitoring.
- Sanitation and biosecurity protocols.
- Ethical review and oversight committees (e.g., Institutional Animal Care and Use Committees - IACUCs).
- Procurement and breeding programs for research-grade animals.
- Specialized equipment for animal handling and experimental procedures.
- Waste management and disposal systems.
Who Needs Vivarium & Animal Research Facilities In Mauritania?
Vivarium and animal research facilities in Mauritania, though not yet widespread, hold significant potential for advancing scientific understanding, public health, and economic development. These facilities are crucial for conducting preclinical research, drug discovery and testing, and the development of vaccines and diagnostics. Their establishment can foster local expertise, reduce reliance on expensive international collaborations, and contribute to building a robust scientific ecosystem. The need for such facilities is driven by the growing recognition of the importance of animal models in biomedical research and the desire to address specific health challenges prevalent in Mauritania and the wider African region.
| Target Customer/Department | Primary Needs & Applications | Potential Contributions to Mauritania |
|---|---|---|
| Ministry of Health | Disease surveillance, vaccine efficacy testing, development of diagnostics for endemic diseases (e.g., malaria, tuberculosis, neglected tropical diseases), drug safety evaluation. | Improved public health outcomes, reduced disease burden, capacity building for local health research. |
| National Research Institute (potential or existing) | Basic biomedical research, understanding disease mechanisms, preclinical testing of novel therapeutic agents, development of new diagnostic tools. | Fostering a local scientific community, generating new knowledge relevant to Mauritanian health issues, attracting research funding. |
| Universities (Medical, Veterinary, Science Faculties) | Training future scientists and veterinarians, undergraduate and postgraduate research projects, teaching animal handling and welfare protocols. | Developing a skilled workforce in research and veterinary medicine, enhancing educational quality, promoting scientific literacy. |
| Pharmaceutical & Biotechnology Companies (local or with presence) | Preclinical drug development and testing, ADME/Tox studies, efficacy testing of potential new drugs, quality control of existing medications. | Stimulating local innovation in healthcare, potential for local manufacturing, attracting investment in the life sciences sector. |
| Veterinary Services | Research into animal diseases affecting livestock and wildlife, development of animal vaccines and treatments, zoonotic disease research (diseases transmissible between animals and humans). | Protecting the livestock sector (crucial for Mauritania's economy), safeguarding public health from zoonotic threats, improving animal welfare. |
| International Research Collaborators | Access to well-maintained animal models for joint research projects, conducting studies on diseases relevant to the region, capacity building for local researchers. | Facilitating global scientific collaboration, knowledge transfer, access to advanced research methodologies. |
| NGOs (Health & Development focused) | Field research support for public health initiatives, evaluating interventions for disease control, generating data for program improvement. | Strengthening the evidence base for health and development programs, improving the effectiveness of aid and interventions. |
Target Customers and Departments for Vivarium & Animal Research Facilities in Mauritania
- Government Health Ministries & Agencies
- Academic and Research Institutions
- Pharmaceutical and Biotechnology Companies
- Veterinary Services and Animal Health Organizations
- International Research Collaborators
- Non-Governmental Organizations (NGOs) focused on health and development
Vivarium & Animal Research Facilities Process In Mauritania
This document outlines the typical workflow for establishing and operating Vivarium & Animal Research Facilities in Mauritania, from initial inquiry to full execution. The process is designed to ensure compliance with national regulations, ethical standards, and operational efficiency. It involves multiple stages, stakeholder consultations, and rigorous documentation. The specific requirements might vary based on the nature and scale of the research, but the general framework remains consistent.
| Stage | Key Activities | Responsible Parties | Key Deliverables/Outcomes | Timeline (Estimated) |
|---|---|---|---|---|
| Expression of interest, preliminary discussions on project scope, needs assessment, initial understanding of legal and ethical requirements, identification of potential challenges. | Prospective Researcher/Institution, Ministry of Higher Education and Scientific Research (MHESR), Ministry of Health (MoH), Veterinary Services, relevant scientific bodies. | Understanding of project feasibility, identification of key stakeholders, preliminary project scope definition. | 1-2 Weeks |
| Detailed proposal outlining research objectives, scientific rationale, proposed animal species, numbers, housing requirements, ethical considerations, budget, and facility needs. Formal submission to the relevant authority. | Prospective Researcher/Institution, Animal Welfare Committee (if established/required). | Comprehensive Project Proposal. | 2-4 Weeks |
| Review of the proposal by national regulatory bodies (e.g., MHESR, MoH, Veterinary Services) for scientific merit, ethical compliance, safety, and adherence to Mauritanian laws governing animal research and vivarium operations. Potential for site visits. | MHESR, MoH, Veterinary Services, National Ethics Committee (if applicable). | Formal Approval or Request for Modifications/Clarifications. | 4-8 Weeks (can vary significantly) |
| Development of detailed architectural and engineering plans for the vivarium, ensuring compliance with biosafety, biosecurity, environmental control, and animal welfare standards. Construction or renovation of the facility. | Architects, Engineers, Construction Companies, Prospective Researcher/Institution. | Approved Facility Design, Constructed/Renovated Vivarium Space. | 3-12 Months (depending on scale and complexity) |
| Identification, procurement, and installation of specialized equipment for animal housing, environmental control, sanitation, research procedures, and safety (e.g., caging, HVAC systems, autoclaves, biosafety cabinets). | Prospective Researcher/Institution, Equipment Suppliers, Installation Technicians. | Fully Equipped Vivarium with Functional Systems. | 2-4 Months |
| Recruitment of qualified personnel (veterinarians, technicians, researchers, animal caretakers). Comprehensive training on animal handling, welfare, research protocols, biosafety, and facility management. | Prospective Researcher/Institution, HR Department, Training Providers. | Trained and Competent Staff. | 1-2 Months |
| Ethical sourcing of animals from approved suppliers, adhering to quarantine and acclimatization protocols to ensure animal health and minimize stress. | Prospective Researcher/Institution, Approved Animal Suppliers, Veterinarian. | Healthy, Acclimated Animals Ready for Research. | 2-4 Weeks (post-facility readiness) |
| Submission of detailed research protocols for specific experiments involving animals, outlining methodologies, justification for animal use, pain/distress mitigation, and euthanasia procedures. Approval by the relevant ethics committee. | Researchers, Animal Welfare Committee/Ethics Committee. | Approved Research Protocols. | 2-4 Weeks |
| Initiation of research activities within the approved protocols, with strict adherence to all facility SOPs, animal welfare guidelines, and regulatory requirements. | Researchers, Vivarium Staff, Veterinarian. | Ongoing Research Activities. | Continuous |
| Regular monitoring of animal health and welfare, facility conditions, research procedures, and compliance. Periodic internal and external audits to ensure continued adherence to standards and regulations. | Vivarium Staff, Veterinarian, Animal Welfare Committee, Regulatory Bodies. | Compliance Reports, Identification of Areas for Improvement, Continuous Quality Assurance. | Continuous |
Vivarium & Animal Research Facilities Process in Mauritania: Workflow Stages
- Inquiry & Initial Consultation
- Proposal Development & Submission
- Regulatory Review & Approval
- Facility Design & Construction/Renovation
- Equipment Procurement & Installation
- Staffing & Training
- Animal Sourcing & Acclimation
- Research Protocol Submission & Approval
- Operational Commencement
- Ongoing Monitoring & Auditing
Vivarium & Animal Research Facilities Cost In Mauritania
Establishing and maintaining vivarium and animal research facilities in Mauritania involves a complex interplay of factors that influence overall costs. These costs can vary significantly depending on the scale of the operation, the specific types of animals housed, the level of sophistication of the equipment, and the ongoing operational needs. Understanding these pricing factors is crucial for researchers, institutions, and policymakers seeking to budget for such endeavors. The local currency in Mauritania is the Mauritanian Ouguiya (MRU). While precise, up-to-date pricing is difficult to obtain due to the specialized nature of these facilities and the potential for fluctuations, we can outline the key cost drivers and provide estimated ranges in MRU.
| Cost Category | Estimated Range (MRU) | Notes |
|---|---|---|
| Basic Small-Scale Vivarium Setup (e.g., university lab, 50-100 rodents) | 5,000,000 - 20,000,000 MRU | Covers basic cages, ventilation, temperature control, minimal specialized equipment. Excludes building construction. |
| Medium-Scale Vivarium (e.g., research institute, multiple species, advanced equipment) | 25,000,000 - 75,000,000 MRU | Includes more sophisticated environmental controls, biosafety cabinets, autoclaves, and initial animal stock. |
| Large-Scale / Specialized Facility (e.g., government-funded research, primate housing, complex imaging) | 80,000,000+ MRU | Requires extensive infrastructure, high-level biosecurity, advanced imaging, surgical suites, and specialized animal housing. |
| Annual Operating Costs (per 100 rodents) | 1,000,000 - 3,000,000 MRU | Includes feed, bedding, consumables, basic veterinary care, and essential personnel time. |
| Annual Operating Costs (larger animals/higher complexity) | 5,000,000 - 20,000,000+ MRU | Varies greatly with species, dietary needs, specialized medical care, and research intensity. |
| Importation of Specialized Equipment | 1,000,000 - 15,000,000+ MRU | Depends on the type of equipment, its value, shipping costs, and import duties. |
| Veterinary Consultation/Specialized Services | 50,000 - 500,000 MRU | Per consultation or procedure, depending on complexity and provider. |
Key Cost Factors for Vivarium & Animal Research Facilities in Mauritania
- {"title":"Infrastructure & Construction","description":"This includes the initial setup of the facility, encompassing building construction or renovation. Factors like the size of the facility, materials used, climate control systems (essential in Mauritania's hot climate), specialized ventilation (HEPA filtration), plumbing, electrical work, and security systems significantly impact costs."}
- {"title":"Equipment & Technology","description":"A wide range of equipment is required, from basic housing (cages, racks, bedding) to highly specialized apparatus. This can include incubators, autoclaves, biosafety cabinets, anesthesia machines, monitoring equipment, imaging devices, and specialized surgical tools."}
- {"title":"Animal Acquisition & Breeding","description":"The cost of purchasing or breeding animals is a recurring expense. This depends on the species (rodents, primates, etc.), their genetic background, health status, and whether they are sourced locally or imported. Importation can incur significant customs duties and transportation costs."}
- {"title":"Consumables & Supplies","description":"This category covers day-to-day operational needs, including animal feed, bedding material, cleaning agents, disinfectants, gloves, syringes, and other disposable laboratory supplies. The quantity and quality of these items will directly influence costs."}
- {"title":"Personnel & Expertise","description":"Skilled personnel are essential for the ethical and scientific operation of these facilities. This includes veterinarians, animal technicians, researchers, and administrative staff. Salaries, benefits, and ongoing training contribute substantially to operational costs."}
- {"title":"Maintenance & Utilities","description":"Regular maintenance of equipment and infrastructure is vital to ensure functionality and safety. Utilities like electricity (especially for climate control), water, and waste disposal also represent significant ongoing expenses."}
- {"title":"Regulatory Compliance & Biosecurity","description":"Adhering to national and international ethical guidelines for animal research, as well as implementing robust biosecurity measures to prevent disease outbreaks, can involve costs for specialized training, protocols, and equipment."}
- {"title":"Transportation & Logistics","description":"Moving animals, equipment, and supplies within Mauritania or internationally can incur substantial costs due to the country's infrastructure and geographical location."}
Affordable Vivarium & Animal Research Facilities Options
Securing suitable vivarium and animal research facilities at an affordable price point is a significant challenge for many institutions. This document outlines value bundles and cost-saving strategies designed to help organizations optimize their investment in these critical spaces. By understanding and implementing these approaches, researchers and administrators can make informed decisions that balance budget constraints with the need for high-quality, functional, and ethical animal housing and research environments.
| Value Bundle | Components | Cost-Saving Benefit | Considerations |
|---|---|---|---|
| Modular Vivarium Solutions | Pre-fabricated vivarium rooms, specialized caging systems, integrated HVAC, lighting, and waste management. | Reduced on-site construction time and labor costs; faster deployment; consistent quality control. | Scalability; can be relocated or reconfigured; requires specialized suppliers. |
| Shared Animal Care Services | Centralized veterinary support, husbandry staff, specialized equipment access, and diagnostic services across multiple research groups or institutions. | Lower per-researcher cost for specialized expertise and equipment; economies of scale in staffing and procurement. | Requires strong inter-institutional agreements; potential for scheduling conflicts; communication and coordination are vital. |
| 'Green' Facility Design Package | Energy-efficient HVAC, water conservation systems, natural lighting integration, sustainable building materials. | Significant long-term reduction in operational utility costs (electricity, water); improved environmental impact; potential for grants. | Higher initial investment; requires expertise in sustainable design; longer payback period for some technologies. |
| Integrated Research Support Hub | Co-location of vivarium with core research labs, specialized equipment rooms, and administrative support to minimize redundant infrastructure. | Reduced footprint and infrastructure duplication; improved workflow efficiency; streamlined access to support services. | Requires careful planning of adjacencies and workflows; can lead to competition for shared resources. |
| Lease-to-Own Equipment Programs | Acquiring expensive vivarium equipment (e.g., biosafety cabinets, sterilizers) through leasing agreements with options to purchase. | Lower upfront capital outlay; predictable monthly costs; access to up-to-date technology without full purchase price. | May incur higher total cost over the lease term; ensure favorable purchase options at the end of the lease. |
Key Cost-Saving Strategies
- Phased Development: Instead of building a complete, large-scale facility upfront, consider a modular or phased approach. Build out initial critical areas and expand as funding and needs grow. This allows for better cash flow management and avoids over-investing in unused capacity.
- Renovation vs. New Construction: Evaluate the feasibility and cost-effectiveness of renovating existing spaces. Sometimes, adapting an older building can be significantly cheaper than ground-up construction, especially if the core structure is sound.
- Modular and Prefabricated Units: Explore the use of pre-fabricated vivarium modules or specialized animal housing systems. These can reduce on-site construction time, labor costs, and potential delays. They also offer consistent quality and specialized features.
- Shared Resources and Co-location: Collaborate with other institutions or departments to share expensive equipment, specialized animal care staff, or even entire facility sections. This can drastically reduce individual overhead and capital expenditure.
- Energy-Efficient Design and Technology: Invest in energy-efficient HVAC systems, LED lighting, and advanced building automation. While initial costs might be slightly higher, long-term savings on utilities can be substantial. Consider passive design principles where applicable.
- Flexible and Multi-Purpose Spaces: Design spaces that can be adapted for various research needs or animal species. Avoid overly specialized, single-purpose rooms that may become obsolete or underutilized.
- Long-Term Maintenance Planning: Factor in ongoing maintenance costs from the outset. Proactive maintenance is cheaper than reactive repairs. Explore service contracts for critical systems.
- Negotiate with Suppliers and Contractors: Thoroughly research and obtain multiple quotes for all equipment, materials, and construction services. Don't be afraid to negotiate on price, payment terms, and service level agreements.
- Explore Grant Funding and Partnerships: Actively seek out government grants, philanthropic donations, and industry partnerships that can help subsidize the cost of facility development and operation.
- Smart Material Selection: Choose durable, easy-to-clean, and cost-effective materials that meet stringent biohazard and animal welfare standards. Balancing upfront cost with longevity and maintenance requirements is key.
Verified Providers In Mauritania
In Mauritania, accessing reliable and accredited healthcare providers is paramount for ensuring quality medical services. Franance Health stands out as a leader in this regard, offering a network of verified healthcare professionals and institutions. Their rigorous credentialing process guarantees that all affiliated providers meet stringent standards of expertise, ethical practice, and patient care. Choosing Franance Health means entrusting your well-being to professionals who have been thoroughly vetted and are committed to delivering excellence in healthcare.
| Benefit | Description | Franance Health Assurance |
|---|---|---|
| Quality of Care | Ensures patients receive the best possible medical treatment and outcomes. | Verified providers meet and exceed established healthcare quality benchmarks. |
| Patient Safety | Minimizes risks associated with medical procedures and treatments. | Rigorous screening of professionals and facilities for safety protocols. |
| Expertise | Access to highly skilled and experienced medical professionals. | Franance Health certifies the qualifications and specialization of its network. |
| Ethical Practice | Guarantees that healthcare services are delivered with integrity and respect. | Providers undergo ethical review and commitment to patient rights. |
| Peace of Mind | Reduces anxiety by ensuring you are in capable and trustworthy hands. | The Franance Health credential offers a mark of confidence in your healthcare provider. |
Why Franance Health Credentials Matter
- Rigorous Vetting Process: Franance Health employs a multi-stage credentialing system that scrutinizes educational qualifications, professional experience, licenses, and ethical standing of all providers.
- Commitment to Quality: Their accreditation signifies adherence to international best practices in healthcare delivery, ensuring a high standard of medical treatment and patient safety.
- Patient-Centric Approach: Verified providers are committed to patient well-being, offering compassionate care and transparent communication throughout the treatment journey.
- Specialized Expertise: Franance Health’s network includes specialists across a wide range of medical disciplines, ensuring access to the right expertise for diverse health needs.
- Trust and Reliability: The Franance Health credential is a mark of trust, assuring individuals that they are receiving care from qualified and reputable healthcare professionals.
Scope Of Work For Vivarium & Animal Research Facilities
This document outlines the Scope of Work (SOW) for the design, construction, and commissioning of Vivarium and Animal Research Facilities. It details the technical deliverables required from the selected vendor and establishes standard specifications to ensure compliance with all relevant regulations, ethical guidelines, and operational needs. The project aims to create state-of-the-art facilities that support advanced animal research while prioritizing animal welfare, biosafety, and operational efficiency.
| Category | Standard Specification | Description | Reference Standard/Guideline |
|---|---|---|---|
| Animal Housing | Cage/Enclosure Design | Appropriate size, material, ventilation, and enrichment for specific species. | AAALAC International, Guide for the Care and Use of Laboratory Animals |
| HVAC Systems | Air Changes per Hour (ACH) | Minimum 10-15 ACH for general areas, higher for specific containment levels. | ASHRAE Standards, NIH Guidelines |
| HVAC Systems | Pressure Differentials | Negative pressure for containment zones, positive pressure for clean areas. | CDC Biosafety in Microbiological and Biomedical Laboratories (BMBL) |
| HVAC Systems | Filtration | HEPA filtration for exhaust air from containment areas. | ASHRAE Standards |
| Water Quality | Potable Water | Meets local and national potable water standards. | EPA Regulations |
| Water Quality | Autoclave Feed Water | Deionized or purified water to prevent scaling and corrosion. | Manufacturer Specifications |
| Materials | Flooring | Seamless, non-porous, coved flooring with excellent chemical resistance and cleanability. | Industry Best Practices |
| Materials | Walls and Ceilings | Smooth, durable, non-porous, and easily cleanable surfaces. | Industry Best Practices |
| Biosafety | Containment Levels | Design and operational procedures for BSL-2, BSL-3, or higher as required. | CDC BMBL |
| Animal Welfare | Environmental Enrichment | Provision of appropriate enrichment items and opportunities for species-specific behaviors. | AAALAC International, Guide for the Care and Use of Laboratory Animals |
| Waste Management | Autoclave/Decontamination | On-site or off-site systems for effective inactivation of biological waste. | Local Environmental Regulations, CDC BMBL |
| Lighting | Photoperiod Control | Adjustable lighting to maintain species-appropriate circadian rhythms. | AAALAC International, Guide for the Care and Use of Laboratory Animals |
| Plumbing | Sanitary Drainage | Dedicated drainage systems for animal care areas, with appropriate traps and vents. | Plumbing Codes |
| Electrical | Emergency Power | Uninterruptible power supply (UPS) and generator backup for critical systems. | NFPA 70 (National Electrical Code) |
Key Technical Deliverables
- Detailed Architectural and Engineering Design Drawings (including schematics, floor plans, elevations, sections, and details)
- MEP (Mechanical, Electrical, Plumbing) Systems Design and Specifications
- HVAC System Design and Commissioning Plan (including airflow, pressure differentials, temperature, and humidity control)
- Specialized Equipment Specifications and Procurement Documentation
- Biosafety and Biosecurity Risk Assessments and Mitigation Plans
- Animal Housing and Care System Specifications
- Waste Management and Disposal System Design
- Water Purification and Distribution System Design
- Security System Design (access control, surveillance)
- IT and Communication Infrastructure Design
- Commissioning and Validation Reports for all systems
- Operations and Maintenance (O&M) Manuals
- As-Built Drawings
- Training Materials and Sessions for Facility Staff
Service Level Agreement For Vivarium & Animal Research Facilities
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for Vivarium and Animal Research Facilities. It aims to ensure the continuous and reliable operation of these critical research environments. This SLA applies to all services provided by the Vivarium and Animal Research Facilities department, including but not limited to, environmental controls, animal husbandry, equipment maintenance, and access to facilities.
| Service Category | Uptime Guarantee (%) | Response Time Guarantee | Resolution Time Guarantee (Critical) | Resolution Time Guarantee (Major) | Resolution Time Guarantee (Minor) |
|---|---|---|---|---|---|
| Environmental Controls (Temperature, Humidity, Ventilation) | 99.9% | 15 minutes | 1 hour | 4 hours | 24 hours |
| Animal Husbandry Support (Water, Food, Bedding) | 99.9% | 30 minutes | 2 hours | 8 hours | 24 hours |
| Animal Health Monitoring Support | 99.9% | 1 hour | 4 hours | 12 hours | 48 hours |
| Equipment Maintenance & Repair (Essential Research Equipment) | 99.5% | 1 hour | 8 hours | 24 hours | 72 hours |
| Facility Access & Security | 99.9% | 30 minutes | 2 hours | 8 hours | 24 hours |
| General Facility Operations & Support | 99.0% | 2 hours | 12 hours | 48 hours | 5 business days |
Key Service Definitions
- Uptime: The percentage of time that the Vivarium and Animal Research Facilities are fully operational and accessible for research activities, excluding scheduled maintenance and pre-announced downtime.
- Response Time: The maximum time allowed for the Facilities team to acknowledge and begin addressing a reported issue after it has been logged through the designated support channel.
- Resolution Time: The maximum time allowed for the Facilities team to resolve a reported issue to a functional state. This may be extended for complex issues requiring external vendor intervention, with ongoing communication to the affected parties.
- Critical Incident: An event that significantly impacts the health and welfare of animals, jeopardizes research integrity, or renders a substantial portion of the facility unusable.
- Major Incident: An event that negatively impacts a significant number of users or a critical research process, but does not immediately threaten animal welfare or research integrity.
Frequently Asked Questions
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