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Radiology Room Refurbishment & Fit-Out Service in Mauritania
Engineering Excellence & Technical Support
Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Imaging Modality Integration
Seamlessly integrate the latest CT, MRI, X-ray, and ultrasound systems into your refurbished radiology rooms, ensuring optimal spatial planning, radiation shielding, and power/data infrastructure for peak performance and patient safety.
Optimized Radiation Protection & Safety
Implement state-of-the-art radiation shielding solutions, including lead-lined walls, doors, and viewing windows, compliant with international safety standards, to ensure a secure environment for both patients and staff.
Ergonomic Workflow & Intelligent Lighting Design
Design and install patient-centric, ergonomic layouts for improved radiologist and technologist workflow, complemented by intelligent, adjustable lighting systems that reduce glare, enhance diagnostic accuracy, and create a calming patient experience.
What Is Radiology Room Refurbishment & Fit-out Service In Mauritania?
Radiology Room Refurbishment & Fit-Out Service in Mauritania refers to the specialized process of upgrading, renovating, and equipping existing or newly constructed spaces to meet the stringent requirements for diagnostic imaging modalities. This encompasses a comprehensive approach to preparing a facility for the installation, optimal operation, and safe utilization of radiology equipment, including X-ray, CT scanners, MRI machines, ultrasound units, and mammography systems. The service ensures that the physical environment is compliant with radiation safety standards, electrical requirements, environmental controls, and workflow efficiencies necessary for modern diagnostic imaging.
| Stakeholder/Entity | Need for Service | Typical Use Cases |
|---|---|---|
| Hospitals (Public & Private) | Establishing new diagnostic imaging departments, upgrading existing facilities to accommodate advanced imaging technologies, replacing outdated equipment, expanding capacity. | Setting up new MRI suites, CT scan rooms, X-ray facilities, mammography centers, interventional radiology labs, retrofitting existing wards for mobile X-ray units. |
| Diagnostic Imaging Centers/Clinics | Expanding service offerings, modernizing patient care environments, complying with evolving regulatory requirements, improving workflow efficiency. | Creating dedicated rooms for PET/CT, upgrading X-ray rooms to digital radiography (DR), installing new ultrasound suites. |
| Government Health Ministries & Public Health Facilities | Improving access to diagnostic imaging services in underserved regions, ensuring compliance with national health standards, enhancing the efficiency of public healthcare infrastructure. | Building or refurbishing radiology departments in regional hospitals, equipping mobile diagnostic units, upgrading facilities for specialized imaging needs. |
| Specialized Medical Centers (e.g., Oncology, Cardiology) | Integrating advanced imaging modalities critical for diagnosis, treatment planning, and monitoring specific diseases. | Fitting out rooms for interventional cardiology imaging (angiography suites), preparing spaces for radiation therapy planning (CT simulators), establishing advanced MRI suites for neurological imaging. |
| Construction & Engineering Firms (with healthcare specialization) | Partnering to deliver turnkey healthcare facility solutions, requiring expertise in specialized medical construction and fit-out. | Being contracted for the comprehensive construction and fit-out of new medical facilities that include radiology departments. |
Key Components of Radiology Room Refurbishment & Fit-Out Services:
- Structural Modifications: Alterations to walls, floors, and ceilings to accommodate lead shielding, vibration isolation, and weight-bearing capacities for heavy equipment.
- Radiation Shielding Installation: Application of lead lining, specialized concrete, or other shielding materials to walls, doors, and windows to mitigate radiation exposure to staff and the public.
- Electrical Systems Upgrade: Installation of dedicated power circuits, uninterruptible power supplies (UPS), and surge protection to ensure stable and reliable operation of sensitive imaging equipment.
- HVAC and Environmental Controls: Implementation of precise temperature, humidity, and air filtration systems to maintain optimal operating conditions for imaging equipment and patient comfort.
- Lighting and Ergonomics: Design and installation of appropriate lighting levels (including anti-glare solutions) and ergonomic considerations for technologist workstations and patient pathways.
- Data Cabling and Network Infrastructure: Installation of robust network cabling (e.g., Cat6a, fiber optic) and network hardware to support Picture Archiving and Communication Systems (PACS) and other IT infrastructure.
- Plumbing and Waste Management: Integration of necessary plumbing for contrast media administration, water supply, and specialized waste disposal systems.
- Door and Access Control Systems: Installation of specialized doors (e.g., interlocked radiation doors) and access control mechanisms for security and radiation safety.
- Equipment Installation Support: Preparation of mounting points, floor leveling, and access for the physical installation of imaging equipment.
- Compliance and Certification: Ensuring all modifications and installations meet national and international radiation safety regulations, building codes, and accreditation standards.
- Acoustic Treatment: Installation of soundproofing materials to reduce noise from equipment and improve the patient experience.
Who Needs Radiology Room Refurbishment & Fit-out Service In Mauritania?
Radiology departments in Mauritania, regardless of their current size or operational capacity, are prime candidates for refurbishment and fit-out services. These projects are crucial for modernizing diagnostic capabilities, improving patient care, and ensuring compliance with evolving healthcare standards. From upgrading existing imaging suites to establishing entirely new radiology facilities, a comprehensive service provider can address the diverse needs of healthcare institutions across the nation.
| Department | Specific Needs Addressed by Refurbishment & Fit-Out |
|---|---|
| Diagnostic Radiology (X-ray, Fluoroscopy) | Installation of new digital radiography (DR) or computed radiography (CR) systems, upgraded control rooms, lead shielding enhancements, patient comfort improvements, workflow optimization. |
| Computed Tomography (CT) Suite | Room size and layout adjustments for larger scanners, enhanced cooling and power infrastructure, advanced radiation shielding, acoustical treatments, dedicated contrast injection rooms, improved patient access and safety features. |
| Magnetic Resonance Imaging (MRI) Suite | RF shielding installation and integrity, vibration isolation, advanced acoustic management, specialized patient positioning aids, dedicated control and viewing areas, robust HVAC systems for temperature and humidity control. |
| Ultrasound Department | Optimized room layouts for patient and sonographer comfort, provision of advanced imaging displays, integrated PACS connectivity, improved lighting, soundproofing for sensitive procedures. |
| Interventional Radiology (IR) Suite | Installation of fluoroscopy C-arms, integration of advanced imaging systems, dedicated procedure rooms with specialized lighting and ventilation, sterile supply areas, recovery bays, robust data management and PACS integration. |
| Nuclear Medicine | Installation of gamma cameras and PET/CT scanners, shielded hot labs, radioisotope storage, specialized ventilation and waste management systems, dedicated patient waiting and administration areas. |
| PACS/RIS Rooms | Dedicated server rooms with climate control and power redundancy, secure workstations for radiologists and technicians, network infrastructure upgrades, comfortable viewing areas. |
| Reception and Waiting Areas | Creation of a welcoming and efficient patient experience, comfortable seating, clear signage, patient information displays, administrative workstations, accessibility features. |
| Staff Areas | Ergonomic workstations for radiologists and technologists, secure record storage, break rooms, changing facilities, and on-call rooms. |
Target Customers & Departments
- Public Hospitals
- Private Hospitals
- Specialty Clinics
- Diagnostic Imaging Centers
- Military and Government Healthcare Facilities
- Research Institutions with Imaging Capabilities
Radiology Room Refurbishment & Fit-out Service Process In Mauritania
This document outlines the comprehensive workflow for Radiology Room Refurbishment & Fit-Out Services in Mauritania, covering the process from initial inquiry to final execution. Our aim is to provide a clear, efficient, and transparent service, ensuring the highest standards of quality and compliance for medical facilities.
| Stage | Description | Key Activities | Deliverables/Outcomes | Timeline (Approximate) |
|---|---|---|---|---|
| The client expresses interest in radiology room refurbishment/fit-out services. | Receive inquiry via phone, email, or website. Conduct initial discussion to understand project scope, client requirements, budget, and timeline. | Understanding of client needs, preliminary project scope defined. | 1-3 business days |
| Detailed on-site evaluation of the existing radiology room and surrounding areas. | Measure room dimensions, assess current infrastructure (power, ventilation, shielding), identify any structural issues, and discuss workflow and equipment placement with radiology staff. | Detailed site report, identification of specific requirements (e.g., shielding, power capacity, ventilation needs). | 2-5 business days |
| Development of a comprehensive proposal outlining the scope of work, materials, timeline, and costs. | Based on site survey and client needs, prepare a detailed proposal. Include scope of work, proposed materials, design concepts, equipment integration plan, project schedule, and a breakdown of costs. | Formal proposal document with detailed quotation and project plan. | 5-10 business days |
| Review, negotiation, and finalization of the contract. | Client reviews proposal. Discussions and negotiations on terms, conditions, payment schedules, and any modifications. Signing of the service agreement. | Signed and executed service contract. | 3-7 business days |
| Detailed architectural, engineering, and interior design for the refurbished space. | Develop detailed blueprints, 3D renderings, and technical specifications. This includes layout, radiation shielding design, electrical and plumbing plans, HVAC systems, and interior finishes. Obtain necessary permits. | Approved design plans, technical drawings, and necessary permits. | 10-20 business days |
| Sourcing and delivery of all necessary materials, equipment, and specialized components. | Order construction materials, specialized radiology components (e.g., lead shielding), fixtures, and any client-specified equipment. Coordinate logistics for timely delivery to Mauritania. | Procurement of materials and equipment, established delivery schedule. | Variable, depending on lead times |
| Clearing and preparing the existing space for refurbishment. | Remove existing fixtures, equipment, and non-load-bearing walls as per design. Prepare the area for new construction, including dust control and safety measures. | Site cleared and prepared for new construction. | 2-5 business days |
| Execution of structural and non-structural building works. | Includes building new walls, modifying existing structures, installing radiation shielding (e.g., lead lining), flooring, and ceiling work according to approved designs. | Structural integrity and room enclosure completed. | 15-30 business days |
| Installation of essential building services. | Install new electrical wiring, power outlets, lighting, HVAC systems, and plumbing as per design specifications. Ensure compliance with medical facility standards. | Functional electrical, ventilation, and plumbing systems. | 10-20 business days |
| Installation and setup of the radiology imaging equipment. | Careful installation of CT scanners, X-ray machines, MRI machines, etc., as per manufacturer guidelines and site design. Connect to power, network, and any required ancillary systems. Calibration and initial testing. | Radiology equipment installed and ready for integration. | 5-15 business days (highly variable by equipment) |
| Completion of interior aesthetics and functional elements. | Painting, installation of specialized medical-grade finishes, cabinetry, diagnostic viewing stations, patient comfort features, and signage. Final cleaning. | Aesthetically complete and functional radiology room interior. | 7-14 business days |
| Thorough verification of all installed systems and equipment. | Conduct comprehensive testing of all MEP systems, radiation shielding integrity, equipment functionality, and integrated systems. Perform quality checks against design and regulatory standards. Final inspections. | All systems and equipment verified and certified operational. QA report. | 5-10 business days |
| Formal transfer of the completed project to the client and necessary user training. | Conduct final walk-through with the client. Provide all project documentation, warranties, and certifications. Train radiology staff on the operation of new systems and equipment. | Project officially handed over. Client staff trained. Documentation provided. | 2-3 business days |
| Ongoing support and maintenance services. | Provide warranty support, address any initial issues, and offer optional maintenance contracts to ensure the long-term performance of the refurbished facility and equipment. | Continued operational excellence and client satisfaction. | Ongoing |
Key Stages of the Radiology Room Refurbishment & Fit-Out Service Process
- Inquiry & Initial Consultation
- Site Survey & Needs Assessment
- Proposal & Quotation
- Contract Negotiation & Agreement
- Design & Planning
- Procurement & Logistics
- Site Preparation & Demolition
- Construction & Refurbishment
- MEP (Mechanical, Electrical, Plumbing) Installation
- Specialized Radiology Equipment Installation & Integration
- Finishing & Fit-Out
- Testing, Commissioning & Quality Assurance
- Handover & Training
- Post-Handover Support
Radiology Room Refurbishment & Fit-out Service Cost In Mauritania
The cost of radiology room refurbishments and fit-outs in Mauritania can vary significantly based on several key factors. These include the size and complexity of the existing space, the specific imaging modalities being installed (e.g., X-ray, CT, MRI), the quality and type of materials used for construction and finishes, the extent of electrical and plumbing upgrades required, and the labor costs associated with skilled technicians and construction workers. Furthermore, the choice of specialized equipment suppliers and the need for regulatory compliance (e.g., radiation shielding) will also heavily influence the overall price.
| Service Component | Estimated Cost Range (MRO - Mauritanian Ouguiya) |
|---|---|
| Basic Refurbishment (e.g., paint, flooring, minor electrical) | 250,000 - 750,000 MRO |
| Moderate Fit-Out (including some new lighting, wall work, basic plumbing) | 750,000 - 2,000,000 MRO |
| Full Radiology Room Fit-Out (including radiation shielding, specialized electrical, ventilation, and new flooring) | 2,000,000 - 10,000,000+ MRO |
| Radiation Shielding (lead lining, concrete, etc. - cost varies greatly by room size and required protection level) | 1,000,000 - 7,000,000+ MRO (as a component of a larger project) |
| Specialized Electrical Upgrades (for imaging equipment) | 300,000 - 1,500,000 MRO |
| HVAC System Upgrades (for temperature and humidity control) | 200,000 - 800,000 MRO |
| Labor Costs (per square meter, highly variable) | 10,000 - 50,000+ MRO/sqm |
| Permits and Approvals | 50,000 - 200,000 MRO |
Key Pricing Factors for Radiology Room Refurbishment & Fit-Out in Mauritania
- Room Size and Layout
- Imaging Modality Requirements
- Material Quality and Finishes
- Electrical and Plumbing Infrastructure
- Radiation Shielding and Safety Measures
- Specialized Equipment Installation
- Labor Costs (Skilled & Unskilled)
- Permits and Regulatory Approvals
- Project Management and Consultancy Fees
- Demolition and Waste Removal
Affordable Radiology Room Refurbishment & Fit-out Service Options
Our Affordable Radiology Room Refurbishment & Fit-Out Service is designed to provide hospitals, clinics, and diagnostic centers with high-quality, cost-effective solutions to upgrade their imaging facilities. We understand the critical need for efficient, safe, and patient-friendly radiology environments, and we offer a range of options to meet diverse budgetary requirements. By focusing on smart design, strategic material selection, and streamlined project management, we deliver exceptional value without compromising on essential standards or functionality.
| Cost-Saving Strategy | Description | Impact on Affordability |
|---|---|---|
| Phased Refurbishment | Breaking down the project into manageable stages allows for budget allocation over time and reduces the immediate financial burden. This is ideal for facilities with multiple rooms to upgrade. | Spreads costs, allows for incremental investment. |
| Strategic Material Selection | Opting for durable, high-quality materials that offer good value for money. This includes exploring cost-effective yet compliant flooring and wall finishes. | Reduces upfront material costs without compromising long-term durability or safety. |
| Standardized Design Templates | Utilizing pre-designed layouts and configurations for common radiology room types (e.g., X-ray, Ultrasound) can significantly reduce design fees and project lead times. | Minimizes custom design expenses and accelerates project timelines. |
| Efficient Project Management | Streamlined planning, scheduling, and coordination to minimize delays, waste, and unforeseen costs. Our experienced project managers ensure efficient use of resources. | Reduces labor costs and potential overruns due to poor management. |
| Bulk Purchasing & Supplier Relationships | Leveraging our established relationships with suppliers to secure competitive pricing on materials and equipment components. | Achieves better pricing through economies of scale and preferred supplier rates. |
| Focus on Essential Upgrades | Prioritizing improvements that directly impact functionality, safety, and patient experience, rather than purely aesthetic enhancements when budget is a primary concern. | Ensures budget is allocated to critical functional needs. |
| Modular & Prefabricated Solutions | Where applicable, exploring the use of modular components or prefabricated elements can speed up installation and reduce on-site labor costs and disruption. | Faster installation, reduced on-site labor, and less disruption. |
Key Service Components & Value Bundles
- {"title":"Consultation & Design","description":"Initial site assessment, needs analysis, and conceptual design to ensure optimal workflow, patient flow, and equipment placement. Bundles can include tiered levels of design complexity."}
- {"title":"Demolition & Preparation","description":"Safe and efficient removal of existing fixtures, finishes, and outdated equipment to prepare the space for refurbishment. Includes basic wall and floor preparation."}
- {"title":"Construction & Finishes","description":"Installation of new walls (including lead shielding where required), flooring (specialized for radiology environments), ceiling systems, and painting. Bundle options vary by material quality and complexity."}
- {"title":"Electrical & Data Cabling","description":"Installation or upgrade of power outlets, lighting (including task and ambient lighting), and data network infrastructure to support modern imaging equipment and IT systems."}
- {"title":"Plumbing & HVAC","description":"Basic plumbing for sinks or specialized equipment, and essential HVAC upgrades for temperature and ventilation control crucial for equipment longevity and patient comfort."}
- {"title":"Equipment Installation Support","description":"Provision of suitable space and infrastructure to facilitate the installation of new radiology equipment. We work closely with your equipment vendors."}
- {"title":"Value Bundle Examples:","description":"Examples include 'Essential Upgrade' (basic functional improvements), 'Standard Enhancement' (balanced improvements for workflow and aesthetics), and 'Premium Modernization' (comprehensive fit-out with advanced features)."}
Verified Providers In Mauritania
When seeking healthcare services in Mauritania, particularly those that demand a high level of trust and expertise, identifying verified providers is paramount. Franance Health has emerged as a distinguished entity, not only for its comprehensive healthcare offerings but also for the rigorous credentialing process it adheres to. These credentials are more than just certifications; they are a testament to Franance Health's unwavering commitment to quality, patient safety, and ethical practice. Their stringent verification processes ensure that all medical professionals and facilities associated with Franance Health meet and often exceed national and international standards. This dedication to transparency and excellence makes Franance Health the undisputed best choice for individuals and organizations prioritizing reliable and high-quality healthcare in Mauritania.
| Credential/Aspect | Significance for Patients | Franance Health's Commitment |
|---|---|---|
| Certified Medical Professionals | Ensures competence, ethical practice, and up-to-date medical knowledge. | Mandatory licensure and board certification for all practitioners, with continuous professional development encouraged. |
| Accredited Facilities | Guarantees that the healthcare environment meets safety, hygiene, and operational standards. | Adherence to national health regulations and pursuit of international quality benchmarks. |
| Transparent Operational Practices | Builds trust through clear communication, informed consent, and adherence to ethical guidelines. | Openness in treatment protocols, billing, and patient rights, aligned with international ethical standards. |
| Focus on Patient Safety | Minimizes risks of infection, medical errors, and adverse events. | Implementation of stringent infection control measures, safety protocols, and regular risk assessments. |
| Access to Advanced Technology | Enables accurate diagnosis and effective treatment options. | Investment in modern medical equipment and technologies, often in line with global advancements. |
Key Franance Health Credentials and Their Significance:
- Accreditation by National Health Authorities: Franance Health facilities and services undergo thorough evaluation and approval by Mauritania's Ministry of Health and other relevant regulatory bodies. This ensures compliance with local healthcare laws and standards.
- International Quality Certifications (e.g., ISO): While not always mandatory, pursuing and achieving internationally recognized quality management standards like ISO demonstrates a commitment to consistent service delivery, operational efficiency, and continuous improvement.
- Professional Licensure and Board Certification of Medical Staff: Every physician, surgeon, nurse, and allied health professional associated with Franance Health is fully licensed by the Mauritanian Medical Council and holds appropriate board certifications in their respective specialties. This guarantees their educational background and practical expertise.
- Partnerships with Reputable International Healthcare Organizations: Collaborations with well-established international health networks or institutions often involve stringent vetting processes, ensuring adherence to global best practices in patient care, infection control, and medical technology.
- Commitment to Continuing Medical Education (CME): Franance Health actively encourages and supports its medical staff in participating in ongoing professional development. This ensures that their knowledge and skills remain at the forefront of medical advancements.
- Rigorous Internal Quality Assurance Protocols: Beyond external validation, Franance Health implements robust internal systems for monitoring patient outcomes, patient satisfaction, and the overall quality of care provided, driving a culture of continuous learning and improvement.
Scope Of Work For Radiology Room Refurbishment & Fit-out Service
This Scope of Work outlines the requirements for the refurbishment and fit-out of a radiology room. It details the technical deliverables, standard specifications, and the overall process to transform an existing space into a fully functional and compliant radiology suite. The project encompasses all aspects from demolition and structural modifications to the installation of specialized equipment, finishes, and services.
| Deliverable/Specification Category | Description | Standard Specifications/Compliance |
|---|---|---|
| Architectural Drawings | Detailed plans including floor layouts, elevations, sections, and details for the refurbished radiology room. | Adherence to architectural design briefs, local building codes, and healthcare facility standards (e.g., FGI Guidelines). |
| Structural Modifications | Any necessary alterations to walls, ceilings, floors, or structural supports to accommodate equipment and safety requirements. | Compliance with structural engineering standards, seismic considerations, and load-bearing capacity requirements for X-ray and CT equipment. |
| Radiation Shielding | Installation of lead-lined walls, doors, and windows to ensure compliance with radiation safety regulations. | Lead equivalency calculations and installation performed by certified professionals. Verification through independent testing and certification. |
| HVAC System | Design and installation of a dedicated HVAC system to maintain precise temperature, humidity, and air quality for equipment and patient comfort. | HEPA filtration, positive/negative pressure control as required, and specific temperature/humidity ranges as per equipment manufacturer recommendations and healthcare standards. |
| Electrical Systems | Installation of dedicated power circuits, emergency power backup, UPS systems, and appropriate lighting for diagnostic imaging. | Compliance with electrical codes (e.g., NEC), grounding standards, and specific power requirements for radiology equipment. Surge protection and voltage stability measures. |
| Plumbing Services | Installation of any necessary water supply, drainage, or specialized plumbing for specific radiology modalities. | Compliance with plumbing codes and sanitary standards. Consideration for medical gas lines if applicable. |
| Data & Communication Cabling | Installation of network cabling for Picture Archiving and Communication System (PACS), teleradiology, and other IT infrastructure. | High-speed Ethernet cabling (e.g., Cat 6a or higher), proper cable management, and adherence to IT network infrastructure standards. |
| Flooring | Installation of durable, anti-static, and easy-to-clean flooring suitable for a medical environment. | Linoleum, vinyl, or epoxy flooring with appropriate slip resistance and chemical resistance ratings. Seamless installation to prevent contamination. |
| Wall & Ceiling Finishes | Application of durable, washable, and potentially antimicrobial finishes for walls and ceilings. | Washable paint with low VOC content. Antimicrobial coatings as specified. Smooth, seamless finishes where required for infection control. |
| Specialized Equipment Mounting | Structural provisions and mounting solutions for radiology equipment (e.g., X-ray tubes, detectors, CT gantry). | Engineered mounting systems designed to support the weight and operational forces of the specific equipment. Precision alignment and stability. |
| Door & Frame Installation | Installation of specialized doors, including lead-lined doors with interlocks and vision panels. | Fire-rated and sound-attenuating doors where applicable. Electromagnetic locks or interlocks for radiation safety interlocks. |
| Lighting Design | Task lighting, ambient lighting, and potentially variable intensity lighting for optimal imaging and patient comfort. | Appropriate lux levels for different areas and tasks. Energy-efficient LED lighting. Compliance with healthcare lighting standards. |
| Medical Gas Outlets (if applicable) | Installation of outlets for medical gases as required by specific modalities. | Compliance with medical gas pipeline system standards and NFPA 99 requirements. |
| Equipment Testing & Calibration | Verification of all installed systems and initial calibration of newly installed radiology equipment. | Performed by qualified technicians. Documentation of test results and calibration certificates. |
| Commissioning Report | Comprehensive report detailing the testing, verification, and successful commissioning of all integrated systems. | Includes all test results, compliance certificates, and operational verification of the radiology suite. |
| As-Built Drawings | Updated drawings reflecting the final constructed state of the radiology room, including all services and modifications. | Accurate and detailed representation of the final installation. |
| O&M Manuals | Operation and Maintenance manuals for all installed equipment and building systems. | Provided by manufacturers and installers, compiled into a comprehensive package. |
Key Phases and Deliverables
- Phase 1: Planning & Design
- Phase 2: Demolition & Structural Modifications
- Phase 3: Mechanical, Electrical & Plumbing (MEP) Services
- Phase 4: Radiology Specific Fit-Out
- Phase 5: Finishes & Aesthetics
- Phase 6: Testing, Commissioning & Handover
- Phase 7: Project Management & Documentation
Service Level Agreement For Radiology Room Refurbishment & Fit-out Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Radiology Room Refurbishment & Fit-Out Service provided by [Your Company Name] to [Client Name]. This SLA is an addendum to the Master Service Agreement dated [Date of MSA].
| Service Component | Response Time Target | Resolution Time Target | Uptime Guarantee | Escalation Procedure |
|---|---|---|---|---|
Definitions
- {"term":"Critical Incident","definition":"An incident that prevents the use of the radiology room, or significantly impacts its operational capacity, requiring immediate attention and resolution to minimize patient care disruption."}
- {"term":"Major Incident","definition":"An incident that causes a partial loss of functionality or a significant degradation of performance, impacting a specific aspect of the radiology room's operation."}
- {"term":"Minor Incident","definition":"An incident that causes a minor inconvenience or a slight degradation of performance, not directly impacting core functionality but requiring attention within a reasonable timeframe."}
- {"term":"Scheduled Downtime","definition":"Downtime that is planned and communicated in advance to the Client for essential maintenance, upgrades, or scheduled refurbishment activities. This downtime is excluded from uptime guarantees."}
- {"term":"Uptime","definition":"The percentage of time the radiology room and its fit-out are fully operational and accessible for use, excluding Scheduled Downtime."}
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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