Verified Service Provider in Mauritania
PACS/RIS Migration & Integration in Mauritania
Engineering Excellence & Technical Support
Data migration, interoperability and workflow integration for imaging IT. High-standard technical execution following OEM protocols and local regulatory frameworks.
Centralized Imaging Repository
Established a secure, centralized PACS repository in Nouakchott, enabling unified access to all imaging studies from various healthcare facilities across Mauritania. This significantly reduces data duplication and improves retrieval times for clinicians.
Seamless RIS Integration
Successfully integrated the new PACS with existing RIS systems (or implemented a new unified RIS/PACS) in key hospitals, streamlining patient registration, scheduling, and report generation. This creates a single source of truth for patient imaging data and workflows.
Scalable Cloud-Based Architecture
Designed and deployed a scalable, cloud-based PACS/RIS solution to accommodate future growth in imaging volume and facility expansion. This ensures high availability, disaster recovery capabilities, and cost-effective management of imaging data for Mauritania's healthcare infrastructure.
What Is Pacs/ris Migration & Integration In Mauritania?
PACS/RIS migration and integration in Mauritania refers to the strategic process of transferring, consolidating, and interoperating Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS). This endeavor involves moving existing medical imaging data and associated patient/radiology workflow information from legacy systems to a new, often unified or modernized, platform. The primary objective is to enhance data accessibility, streamline workflows, improve diagnostic efficiency, and ensure long-term data integrity and compliance within healthcare institutions in Mauritania. This service encompasses data extraction, transformation, loading (ETL) processes, system configuration, network infrastructure adjustments, interface development for interoperability with other healthcare IT systems (e.g., Electronic Health Records - EHRs), and comprehensive testing and validation to ensure seamless operation and minimal disruption to clinical services. Security, data governance, and adherence to relevant Mauritanian and international healthcare regulations are paramount throughout the migration and integration lifecycle.
| Typical Use Cases | Description | Benefits |
|---|---|---|
| Consolidation of Distributed PACS | Migrating imaging studies from multiple disparate PACS servers located across different hospital sites or departments into a single, centralized PACS. This is often driven by acquisitions or mergers. | Improved data accessibility, reduced storage redundancy, simplified IT management, and enhanced enterprise-wide image retrieval. |
| RIS to PACS Integration | Establishing robust bidirectional interfaces between the RIS and PACS to ensure seamless data flow. This includes associating patient demographics, exam orders, and reports with corresponding images. | Elimination of duplicate data entry, reduction in transcription errors, improved reporting turnaround times, and enhanced workflow efficiency for radiologists and technicians. |
| Legacy System Replacement | Migrating data and workflows from an obsolete PACS/RIS to a modern, feature-rich solution. This may involve a complete vendor change. | Access to advanced visualization tools, improved system performance, better compliance with current standards (e.g., DICOM, HL7), and enhanced cybersecurity features. |
| Cloud-Based PACS/RIS Deployment | Migrating on-premise PACS/RIS data and operations to a cloud-hosted environment for scalability, disaster recovery, and remote access capabilities. | Reduced capital expenditure on hardware, increased flexibility, improved disaster recovery planning, and facilitated remote work for medical professionals. |
| Interoperability with EHR Systems | Integrating PACS/RIS with the hospital's Electronic Health Record (EHR) system to provide clinicians with a unified view of patient data, including images and reports, within their primary workflow. | Enhanced clinical decision-making, improved patient care coordination, reduced chart retrieval times, and a more comprehensive patient record. |
Who Needs PACS/RIS Migration & Integration in Mauritania?
- Hospitals and Clinics with fragmented or outdated PACS/RIS infrastructure.
- Radiology departments seeking to centralize imaging data and reporting.
- Healthcare networks aiming for inter-facility image sharing and collaborative diagnostics.
- Institutions preparing for digital transformation initiatives and EHR implementation.
- Organizations facing end-of-life support for their current PACS/RIS vendors.
- Government health agencies looking to establish national imaging repositories or standards.
Who Needs Pacs/ris Migration & Integration In Mauritania?
Organizations in Mauritania dealing with medical imaging and patient data are prime candidates for PACS/RIS migration and integration. This includes improving efficiency, enhancing data accessibility, ensuring regulatory compliance, and facilitating interdepartmental collaboration. The goal is to create a seamless workflow from image acquisition to reporting and archiving.
| Customer Type | Key Departments Involved |
|---|---|
| Hospitals (Public and Private) | Radiology Department, Cardiology Department, Oncology Department, Neurology Department, Emergency Department, IT Department, Administration, Medical Records Department |
| Specialized Imaging Centers | Radiology Department, Ultrasound Department, MRI Department, CT Scan Department, IT Department, Administration |
| Radiology Clinics | Radiology Technologists, Radiologists, Administrative Staff, IT Support |
| Diagnostic Laboratories with Imaging Capabilities | Radiology Technicians, Pathologists (for correlation), Laboratory Information System (LIS) team, IT Department |
| Government Health Agencies | Public Health Departments, National Health Information System Teams, Policy and Planning Units, IT and Data Management Divisions |
Target Customers and Departments for PACS/RIS Migration & Integration in Mauritania:
- Hospitals (Public and Private)
- Specialized Imaging Centers
- Radiology Clinics
- Diagnostic Laboratories with Imaging Capabilities
- Government Health Agencies
Pacs/ris Migration & Integration Process In Mauritania
This document outlines the typical workflow for a PACS/RIS (Picture Archiving and Communication System / Radiology Information System) migration and integration project in Mauritania. The process is designed to be comprehensive, ensuring a smooth transition from legacy systems to the new integrated solution. It covers stages from the initial inquiry to the final execution and post-implementation support.
| Phase | Key Activities | Deliverables | Stakeholders Involved | Mauritanian Context Considerations |
|---|---|---|---|---|
| Phase 1: Project Initiation & Planning | Initial inquiry from healthcare facility, needs assessment, project scope definition, feasibility study, formation of a project steering committee, budget allocation, timeline establishment. | Project Charter, Feasibility Report, Steering Committee Formation, Initial Budget, High-level Timeline. | Hospital Management, IT Department, Radiology Department, Ministry of Health (potentially). | Understanding local healthcare infrastructure, existing IT capabilities, regulatory requirements specific to Mauritania. |
| Phase 2: System Requirements Gathering & Analysis | Detailed analysis of current PACS/RIS workflows, user needs assessment (radiologists, technologists, administrators), identification of integration points with other hospital systems (EMR, billing), definition of technical and functional specifications. | Detailed Requirements Document, Use Cases, Functional Specifications, Technical Specifications. | Radiology Department Staff, IT Department, End-Users, Project Team, PACS/RIS Vendor Consultants. | Local language considerations for user interfaces and training materials, specific imaging modalities in use, data privacy laws in Mauritania. |
| Phase 3: Vendor Selection & Contracting | Request for Proposal (RFP) issuance, vendor evaluation based on technical capabilities, experience, support, and cost, contract negotiation, final vendor selection. | RFP Document, Vendor Evaluation Reports, Signed Contracts. | Procurement Department, IT Department, Project Steering Committee, Legal Department, PACS/RIS Vendors. | Due diligence on vendor's experience in similar environments, understanding local import/customs regulations for hardware/software, currency exchange rates. |
| Phase 4: Data Migration Strategy & Planning | Assessment of existing data (DICOM images, patient demographics, reports), defining the scope of data to be migrated, data cleansing and standardization plan, migration tools and methodology selection, backup and rollback strategy. | Data Migration Plan, Data Cleansing Strategy, Data Mapping Document, Backup & Rollback Plan. | IT Department, PACS/RIS Vendor Data Migration Specialists, Radiology Department (for data validation). | Assessing the quality and format of existing data, potential challenges with legacy formats, data storage capacity of new system and local infrastructure. |
| Phase 5: Infrastructure Assessment & Preparation | Evaluation of existing network infrastructure (bandwidth, latency), server hardware, storage solutions, security protocols, ensuring compliance with vendor's technical requirements, procurement and installation of new hardware if needed. | Infrastructure Assessment Report, Network Upgrade Plan, Server/Storage Procurement & Installation. | IT Department, Network Engineers, PACS/RIS Vendor Technical Team. | Availability and reliability of internet connectivity, power stability, local availability of IT hardware and support services. |
| Phase 6: System Installation & Configuration | Installation of PACS/RIS software on servers and workstations, configuration of user roles and permissions, workflow optimization within the new system, setting up archiving policies, PACS/RIS database setup. | Installed PACS/RIS Software, Configured User Accounts, System Parameter Settings, Workflow Diagrams. | PACS/RIS Vendor Technical Team, IT Department. | Adapting configurations to local clinical practices, ensuring compatibility with existing medical equipment in Mauritania. |
| Phase 7: Data Migration Execution | Performing the actual transfer of data from legacy systems to the new PACS/RIS, performing incremental migrations if necessary, data validation to ensure accuracy and completeness. | Migrated Data in New System, Data Validation Reports. | PACS/RIS Vendor Data Migration Specialists, IT Department, Radiology Department (for validation). | Phased migration approach might be necessary due to bandwidth limitations or system downtime constraints. |
| Phase 8: System Integration & Testing | Integrating the new PACS/RIS with other hospital systems (EMR, billing, etc.), performing comprehensive testing (unit testing, integration testing, user acceptance testing - UAT), identifying and resolving bugs and issues. | Integration Points Verified, Test Cases Executed, Bug Tracking Reports, UAT Sign-off. | IT Department, PACS/RIS Vendor Technical Team, End-Users, EMR/Billing System Vendors. | Testing integration with specific local healthcare information systems or unique reporting requirements. |
| Phase 9: User Training & Acceptance | Developing training materials (in appropriate languages), conducting training sessions for all user groups, providing hands-on practice, obtaining user acceptance and sign-off on the system's functionality and usability. | Training Materials, Trained Users, User Acceptance Forms. | PACS/RIS Vendor Trainers, End-Users, IT Department. | Training materials adapted to local context and language (e.g., French, Arabic). Scheduling training considering local work hours and holidays. |
| Phase 10: Go-Live & Deployment | Final system check, deployment of the new PACS/RIS into the production environment, decommissioning of legacy systems (phased or immediate), providing on-site support during the initial go-live period. | Live PACS/RIS System, Decommissioned Legacy Systems, Go-Live Support Plan. | IT Department, PACS/RIS Vendor Support Team, End-Users. | Careful planning for minimal disruption to patient care during go-live, contingency plans for unexpected issues. |
| Phase 11: Post-Implementation Support & Optimization | Ongoing technical support and maintenance, system monitoring, performance tuning, gathering user feedback for future enhancements, conducting post-implementation reviews, planning for system upgrades and updates. | Support Tickets Resolved, Performance Reports, User Feedback Log, Post-Implementation Review Report. | IT Department, PACS/RIS Vendor Support Team, Hospital Management. | Establishing long-term support agreements, ensuring availability of spare parts and skilled local technicians for maintenance. |
PACS/RIS Migration & Integration Workflow in Mauritania
- Project Initiation & Planning
- System Requirements Gathering & Analysis
- Vendor Selection & Contracting
- Data Migration Strategy & Planning
- Infrastructure Assessment & Preparation
- System Installation & Configuration
- Data Migration Execution
- System Integration & Testing
- User Training & Acceptance
- Go-Live & Deployment
- Post-Implementation Support & Optimization
Pacs/ris Migration & Integration Cost In Mauritania
Migrating and integrating PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) in Mauritania involves several key pricing factors. These factors influence the overall cost significantly, ranging from software licensing and hardware acquisition to implementation services and ongoing support. The local currency, Mauritanian Ouguiya (MRU), will be the primary unit for cost consideration, though USD estimations are often used for international vendor pricing and then converted.
| Cost Category | Estimated Range (MRU) | Notes |
|---|---|---|
| Software Licensing (per site/module) | 3,000,000 - 15,000,000+ | Highly dependent on vendor, features, and scale. International vendors often quote in USD and conversion is needed. |
| Hardware Infrastructure (Servers, Workstations, Storage) | 5,000,000 - 20,000,000+ | Scales with data volume, user count, and performance requirements. Includes networking considerations. |
| Implementation & Customization Services | 7,000,000 - 25,000,000+ | Major component. Includes installation, configuration, data migration, and initial training. Varies by complexity and vendor rates. |
| Data Migration Services | 1,000,000 - 5,000,000 | Depends on the volume, complexity, and condition of existing data. Specialized tools or services may be needed. |
| Integration with EMR/HIS/Billing | 2,000,000 - 8,000,000 | Cost increases with the number of systems to integrate and the complexity of data exchange. |
| User Training (Comprehensive) | 500,000 - 2,000,000 | For all user groups. Can be a significant ongoing cost if not thorough initially. |
| Annual Support & Maintenance (Software) | 15-25% of initial software license cost (annually) | Essential for updates, patches, and technical assistance. Often recurring. |
| Contingency (10-20% of total project cost) | Variable | Recommended to cover unforeseen issues and scope changes. |
Key Pricing Factors for PACS/RIS Migration & Integration in Mauritania
- Software Licensing: This includes the initial purchase of PACS and RIS software licenses. Costs vary based on the vendor, the modules required (e.g., advanced image analysis, reporting tools, integration capabilities), and the number of concurrent users or workstations.
- Hardware Infrastructure: This encompasses servers for storing images and data, workstations for radiologists and technicians, network upgrades (if necessary), and potentially dedicated storage solutions. The capacity and performance requirements directly impact hardware costs.
- Implementation & Customization Services: This is a substantial component and includes installation, configuration, data migration from the old system, integration with existing hospital IT infrastructure (e.g., EMR/EHR, billing systems), and user training. Vendor-specific implementation methodologies and the complexity of the integration will dictate these costs.
- Data Migration Strategy: The volume and format of existing imaging data and patient records to be migrated are critical. Complex migrations requiring data cleansing, transformation, or specialized tools will increase costs.
- Integration Complexity: Integrating with existing HIS (Hospital Information System), EMR/EHR, billing systems, and other clinical applications adds layers of complexity and cost. The number of integration points and the required data exchange protocols are significant factors.
- Vendor Support & Maintenance: Ongoing annual fees for technical support, software updates, and bug fixes are essential. The level of support (e.g., 24/7, response times) will affect pricing.
- Training: Comprehensive training for IT staff, radiologists, and administrative personnel on the new PACS/RIS is crucial for successful adoption and is an often-underestimated cost.
- Network Bandwidth & Infrastructure: If the existing network infrastructure cannot support the increased data traffic of PACS, upgrades or new installations will be required, adding to the cost.
- Project Management: Dedicated project management resources, whether internal or external, are essential for overseeing the migration and integration process effectively. Their fees contribute to the overall cost.
- Contingency & Unforeseen Costs: It is wise to include a contingency budget for unforeseen issues or scope changes that may arise during the project.
Affordable Pacs/ris Migration & Integration Options
Migrating and integrating your Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) can seem like a daunting and expensive undertaking. However, by understanding key value bundles and implementing cost-saving strategies, healthcare organizations can achieve a smooth, efficient, and budget-friendly transition. This guide explores these options to help you make informed decisions.
| Cost-Saving Strategy | Description | Potential Impact |
|---|---|---|
| Phased Migration | Instead of a single, large-scale migration, break it down into smaller, manageable phases, migrating modules or departments incrementally. | Reduces immediate capital expenditure, allows for learning and adjustments, minimizes disruption. |
| Leverage Existing Infrastructure (if compatible) | Evaluate if any current hardware or software components can be integrated or repurposed, rather than a complete rip-and-replace. | Lower hardware acquisition costs, reduced implementation complexity. |
| Open-Source or Hybrid Solutions | Explore open-source PACS/RIS components or hybrid models that combine commercial software with open-source elements for specific functionalities. | Significant reduction in software licensing fees, though may require more in-house expertise for management. |
| Negotiate Vendor Contracts Aggressively | Thoroughly research market pricing, engage multiple vendors, and be prepared to negotiate on licensing, support, and implementation fees. | Direct reduction in overall project cost. |
| Cloud-Based Solutions | Opt for a cloud-hosted PACS/RIS, shifting from capital expense to operational expense and avoiding significant upfront hardware investment. | Eliminates need for on-premises server hardware, reduces IT maintenance burden, offers predictable monthly costs. |
| Standardize Workflows | Before migrating, optimize and standardize RIS workflows. A cleaner workflow requires less complex system configuration. | Reduces implementation time and complexity, leading to lower professional service costs. |
| Training & Internal Expertise Development | Invest in training your IT staff to manage and support the new system, reducing reliance on expensive external vendor support post-implementation. | Lower long-term support costs, increased system autonomy. |
| Data Archiving & De-duplication | Implement strategies to archive only essential historical data and de-duplicate existing archives before migration, reducing storage needs. | Lower storage hardware/cloud costs, faster migration times. |
| Seek Government Grants & Incentives | Investigate if any local, state, or federal programs offer funding or incentives for healthcare IT modernization. | Direct financial assistance for the project. |
Key Value Bundles for PACS/RIS Migration & Integration
- Core PACS/RIS Functionality Bundle: This essential package typically includes the fundamental features required for image archiving, retrieval, basic viewing, and RIS workflow management (patient registration, scheduling, reporting). It's often the most cost-effective starting point.
- Advanced Workflow & Reporting Bundle: Builds upon the core bundle by adding advanced features like dictation/transcription integration, voice recognition, customizable report templates, and enhanced image manipulation tools, streamlining radiologist productivity.
- Interoperability & Integration Bundle: Focuses on seamless integration with other healthcare IT systems, such as Electronic Health Records (EHRs), laboratory systems, and enterprise imaging platforms. This bundle is crucial for a holistic patient data view and often involves HL7, DICOM, and FHIR standards.
- Data Analytics & Performance Bundle: Includes tools for analyzing PACS/RIS utilization, turnaround times, study volumes, and quality metrics. This bundle aids in operational efficiency, resource allocation, and identifying areas for improvement.
- Cloud-Based PACS/RIS Bundle: Offers a subscription-based model hosted on cloud infrastructure, significantly reducing upfront hardware costs, simplifying IT management, and providing scalability. Often includes disaster recovery and backup as standard.
Verified Providers In Mauritania
In Mauritania, ensuring access to quality healthcare is paramount. When seeking medical services, it's crucial to identify verified providers who meet stringent professional standards. Franance Health stands out as a premier choice, offering a robust network of credentialed healthcare professionals. This verification process not only guarantees a high level of expertise but also instills confidence and peace of mind for patients. Franance Health's commitment to thorough vetting means you're choosing providers with proven track records, up-to-date knowledge, and a dedication to patient well-being. Their rigorous credentialing process ensures that all affiliated practitioners have undergone extensive background checks, possess the necessary licenses and certifications, and adhere to ethical medical practices. This commitment to excellence makes Franance Health the most reliable option for your healthcare needs in Mauritania.
| Credentialing Area | Franance Health Verification Process | Benefit to Patients |
|---|---|---|
| Medical Licensure and Certifications | Thorough checks of all official medical licenses and specialty certifications from recognized bodies. | Ensures providers are legally qualified and possess the required expertise in their respective fields. |
| Educational Background | Verification of degrees and diplomas from accredited medical institutions. | Confirms a strong foundational education and training in medical sciences. |
| Professional Experience | Review of previous work history, including practice locations and duration. | Indicates practical experience and a proven history of providing medical care. |
| Peer Review and References | Collection of feedback and references from other healthcare professionals. | Provides insights into a provider's clinical skills, collegiality, and patient management. |
| Criminal Background Checks | Mandatory checks for any past criminal convictions. | Enhances patient safety and trust by ensuring providers have a clean record. |
| Continuing Medical Education (CME) | Confirmation of ongoing participation in CME programs. | Guarantees that providers are up-to-date with the latest medical advancements and best practices. |
Key Advantages of Choosing Franance Health Verified Providers
- Uncompromising Quality: Access to highly skilled and experienced medical professionals.
- Patient Safety: Rigorous background checks and verification of credentials.
- Trust and Reliability: Assurance of ethical practices and adherence to medical standards.
- Up-to-Date Expertise: Providers committed to continuous professional development.
- Comprehensive Care: A wide range of medical specialities to meet diverse needs.
- Peace of Mind: Confidence in receiving effective and compassionate healthcare.
Scope Of Work For Pacs/ris Migration & Integration
This Scope of Work (SOW) outlines the requirements for the migration and integration of the existing Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) to a new, unified platform. This project aims to enhance operational efficiency, improve data accessibility, and ensure long-term scalability and compliance. The scope includes the planning, execution, and validation of the migration process, as well as the integration of the new PACS/RIS with existing hospital IT infrastructure.
| Phase | Description | Key Activities | Deliverables |
|---|---|---|---|
| Phase 1: Planning & Design | Detailed assessment of the existing PACS/RIS environment and requirements for the new system. | Data profiling and cleansing, system architecture design, integration strategy development, vendor selection, project plan creation. | Migration Plan, Integration Strategy Document, System Design Document, Project Schedule. |
| Phase 2: System Setup & Configuration | Installation and configuration of the new PACS/RIS software and hardware. | Server installation, database setup, network configuration, user role and permission configuration. | Configured PACS/RIS Environment, User Access Control Matrix. |
| Phase 3: Data Migration | Extraction, transformation, and loading (ETL) of data from the legacy systems to the new platform. | Data extraction scripts, data validation checks, iterative migration cycles, delta migration. | Migrated DICOM Images, Migrated RIS Data, Data Migration Validation Report. |
| Phase 4: Integration | Connecting the new PACS/RIS with other hospital IT systems. | HL7 interface development/configuration, IHE profile implementation, testing with EHR and modalities. | Functional EHR Integration, Functional Modality Integration, Integration Test Reports. |
| Phase 5: Testing & Validation | Comprehensive testing of all functionalities and integrations. | Unit testing, integration testing, user acceptance testing (UAT), performance testing, security testing. | Test Cases, UAT Sign-off, Performance Test Results, Security Audit Report. |
| Phase 6: Training & Go-Live | Training end-users and deploying the new system into production. | Training material development, instructor-led training sessions, go-live support, post-go-live monitoring. | Trained Users, Go-Live Readiness Checklist, Post-Go-Live Support Plan. |
| Phase 7: Post-Migration Support & Optimization | Ongoing support, maintenance, and optimization of the new PACS/RIS. | System monitoring, performance tuning, issue resolution, system updates, knowledge transfer. | System Performance Reports, Incident Resolution Logs, System Documentation Updates. |
Technical Deliverables & Standard Specifications
- DICOM Conformance Statement: A document detailing the PACS's adherence to DICOM standards for image storage, retrieval, and communication.
- HL7 Interface Specifications: Documentation for all HL7 interfaces (v2.x/v3) for seamless integration with EHR, RIS, and other clinical systems. Includes message types, segments, and data mapping.
- IHE Integration Statements: Documentation outlining the PACS/RIS's compliance with relevant IHE profiles (e.g., PDQ, PIX, XDS, CR).
- Data Migration Tooling: Scripts, utilities, and any custom software developed or utilized for the ETL process.
- Database Schema Documentation: A comprehensive description of the new PACS/RIS database structure.
- System Architecture Diagrams: Visual representations of the PACS/RIS infrastructure, including servers, storage, network topology, and integration points.
- Security Protocols & Configurations: Documentation of implemented security measures, including access controls, encryption, and audit trails, adhering to HIPAA and other relevant standards.
- Backup and Disaster Recovery Plan: Detailed procedures for data backup, restoration, and business continuity in case of system failures or disasters.
- User Manuals & Training Materials: Comprehensive guides for end-users on how to operate the new PACS/RIS effectively.
- API Documentation (if applicable): For any provided APIs for third-party integrations.
- Logging and Monitoring Tools Configuration: Setup and configuration of tools to monitor system performance, identify issues, and audit activities.
- Archiving and Retrieval Policies: Defined policies for image retention, deletion, and retrieval, in line with legal and institutional requirements.
- Reporting Engine Configuration: Setup and customization of the reporting engine for radiologist reports, ensuring adherence to standard templates and terminologies.
Service Level Agreement For Pacs/ris Migration & Integration
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the migration and integration of the Picture Archiving and Communication System (PACS) and Radiology Information System (RIS). This SLA is intended to ensure the continued availability and performance of critical radiology services throughout the project lifecycle and beyond.
| Issue Category | Severity Level | Response Time Guarantee | Resolution Time Target (during business hours) | Resolution Time Target (outside business hours/24x7 support) | Uptime Guarantee (excluding Scheduled Downtime) |
|---|---|---|---|---|---|
| System Migration & Integration Activities | Critical | Immediate acknowledgement (within 15 minutes) | Within 2 hours | Within 4 hours | N/A (specific migration schedule will be provided and adhered to) |
| System Migration & Integration Activities | Major | Within 30 minutes | Within 4 hours | Within 8 hours | N/A |
| System Migration & Integration Activities | Minor | Within 1 hour | Within 8 business hours | Within 24 business hours | N/A |
| Post-Migration Operations (Live System) | Critical (Unscheduled Downtime) | Immediate acknowledgement (within 15 minutes) | Within 2 hours | Within 4 hours | 99.9% |
| Post-Migration Operations (Live System) | Major (Unscheduled Downtime) | Within 30 minutes | Within 4 hours | Within 8 hours | 99.9% |
| Post-Migration Operations (Live System) | Minor (Unscheduled Downtime) | Within 1 hour | Within 8 business hours | Within 24 business hours | 99.9% |
| Scheduled Maintenance/Upgrades | N/A | Notification provided at least 7 days in advance | As per agreed maintenance window | As per agreed maintenance window | N/A (covered by agreed maintenance windows) |
Key Definitions
- System Downtime: Any period during which the PACS/RIS is unavailable to users, preventing the normal access, viewing, or reporting of medical images and associated data.
- Scheduled Downtime: Planned System Downtime for maintenance, upgrades, or planned integrations, communicated to all stakeholders in advance.
- Unscheduled Downtime: Unexpected System Downtime due to system failures, hardware issues, software bugs, or external factors.
- Response Time: The time taken by the service provider to acknowledge a reported issue and begin investigation or remediation.
- Resolution Time: The time taken to restore the system to normal operational status after an issue has been reported.
- Uptime: The percentage of time the PACS/RIS is available and operational.
- Critical Issue: A system-wide outage or severe malfunction that significantly impacts patient care, diagnostic capabilities, or clinical workflows.
- Major Issue: A partial system outage or significant performance degradation affecting a substantial number of users or functionalities.
- Minor Issue: A localized problem or bug affecting a limited number of users or a specific functionality, with workarounds available.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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