Verified Service Provider in Mali
PACS/RIS Migration & Integration in Mali
Engineering Excellence & Technical Support
Data migration, interoperability and workflow integration for imaging IT. High-standard technical execution following OEM protocols and local regulatory frameworks.
Cloud-Native PACS Architecture Deployed
Successfully migrated and integrated legacy PACS data into a new, scalable cloud-native PACS infrastructure. This involved meticulous data migration strategies, ensuring data integrity and compliance, and enabling remote access for radiologists and clinicians across Mali.
Seamless RIS-PACS Interoperability Achieved
Implemented robust HL7 and DICOM integration between the new RIS and PACS systems, facilitating seamless patient data flow, streamlined exam ordering, and automated report distribution. This enhanced operational efficiency and reduced manual data entry errors.
Robust Data Security & Compliance Framework
Established a comprehensive data security framework for the migrated PACS/RIS data, adhering to international privacy standards (e.g., HIPAA principles) and local regulations. Implemented advanced encryption, access controls, and audit trails to ensure patient data confidentiality and integrity.
What Is Pacs/ris Migration & Integration In Mali?
PACS/RIS migration and integration refers to the complex process of transferring, consolidating, and synchronizing medical imaging and radiology information system data from legacy or disparate systems into a unified, modern platform. This service is crucial for healthcare organizations aiming to improve workflow efficiency, enhance data accessibility, ensure data integrity, and comply with evolving regulatory requirements. It involves meticulous planning, data extraction, transformation, cleansing, validation, and loading into the target PACS (Picture Archiving and Communication System) and RIS (Radiology Information System). Integration ensures seamless interoperability between the new PACS/RIS and other critical healthcare IT systems, such as EMR/EHR (Electronic Medical Record/Electronic Health Record), HIS (Hospital Information System), and LIS (Laboratory Information System), facilitating a comprehensive patient record view and streamlined clinical decision-making.
| Who Needs PACS/RIS Migration & Integration? | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Hospitals & Health Systems: Especially those undergoing digital transformation, mergers, acquisitions, or aiming to upgrade from outdated PACS/RIS. | Radiology Departments: Seeking to centralize imaging data, improve radiologist productivity, and enable remote access. | Imaging Centers & Clinics: Requiring efficient workflow management, improved patient throughput, and better integration with referring physicians' systems. | Large Healthcare Networks: Managing multiple sites and disparate imaging systems, necessitating data consolidation and standardization. | Organizations Facing Regulatory Compliance Challenges: Needing to ensure data security, auditability, and long-term data retention as per healthcare regulations. | ||
| Consolidating Disparate Systems: Merging data from multiple legacy PACS/RIS into a single, enterprise-wide platform. | Upgrading to a Unified Solution: Replacing older, unsupported PACS/RIS with a modern, feature-rich system. | Implementing Cloud-Based PACS/RIS: Migrating on-premise data to a cloud environment for scalability and accessibility. | Achieving EMR/EHR Integration: Seamlessly linking imaging studies and reports with patient records in the EMR/EHR. | Enhancing Workflow Automation: Automating image routing, worklist management, and report distribution. | Implementing Advanced Imaging Analytics: Preparing data for AI-powered diagnostic tools and clinical research. | Improving Disaster Recovery and Business Continuity: Establishing robust backup and recovery strategies for critical imaging data. |
Key Components of PACS/RIS Migration & Integration:
- Data Assessment and Planning: Thorough analysis of existing data structures, formats, and volumes. Development of a detailed migration strategy, including timelines, resource allocation, and risk mitigation.
- Data Extraction: Securely extracting data (images, reports, patient demographics, orders) from source PACS and RIS instances.
- Data Transformation and Cleansing: Converting data into the standardized format required by the target system. Identifying and rectifying data inconsistencies, errors, and duplicates.
- Data Loading and Validation: Importing the transformed data into the new PACS/RIS. Rigorous validation to ensure data accuracy, completeness, and referential integrity.
- System Configuration and Customization: Configuring the target PACS/RIS to meet specific organizational workflows, user roles, and reporting requirements.
- Interoperability and Integration: Establishing seamless data flow between the new PACS/RIS and other EMR/EHR, HIS, LIS, and potentially AI/analytics platforms using industry standards like HL7, DICOM, and FHIR.
- User Training and Support: Comprehensive training for radiologists, technologists, IT staff, and other end-users on the new system. Provision of ongoing technical support post-migration.
- Decommissioning of Legacy Systems: Safely archiving or decommissioning old PACS/RIS systems after successful data migration and validation.
Who Needs Pacs/ris Migration & Integration In Mali?
In the evolving healthcare landscape of Mali, the adoption of modern Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) is becoming increasingly crucial. This technological shift addresses critical needs for improved diagnostic imaging management, enhanced workflow efficiency, and better patient care. However, not every healthcare facility is at the same stage of readiness or facing the same immediate pressures. Identifying who truly needs PACS/RIS migration and integration is key to targeted resource allocation and successful implementation. This often involves a combination of existing infrastructure, patient volume, specialized services, and strategic growth objectives.
| Customer Segment | Key Needs Driving PACS/RIS Adoption | Primary Departments Benefiting |
|---|---|---|
| Large Public Hospitals | High patient load, need for efficient workflow, centralized data management, cost reduction (long-term), research capabilities. | Radiology, Cardiology, Neurology, Oncology, Emergency Department, IT |
| Specialized Medical Centers (e.g., Oncology, Cardiology) | Requirement for advanced imaging techniques, multi-disciplinary team collaboration, precise diagnostic interpretation, seamless integration with other clinical systems. | Radiology, Oncology, Cardiology, Nuclear Medicine, Pathology, IT |
| Medium to Large Private Clinics/Hospitals | Competitive advantage, patient satisfaction, improved diagnostic accuracy, potential for teleradiology, revenue cycle management (through faster reporting). | Radiology, Orthopedics, Internal Medicine, Surgery, IT |
| Rural Health Centers/District Hospitals (with imaging capabilities) | Access to expert interpretation (via teleradiology), overcoming shortages of local radiologists, improved diagnostic turnaround times, basic digital archiving. | Radiology, General Medicine, Administration, IT |
| Medical Training & Research Institutions | Educational resources (access to anonymized cases), research data analysis, development of new diagnostic protocols, maintaining high standards of medical education. | Radiology, Medical Education Department, Research Centers, IT |
Target Customers & Departments for PACS/RIS Migration & Integration in Mali
- Hospitals experiencing a high volume of diagnostic imaging procedures (X-ray, CT, MRI, Ultrasound).
- Radiology departments struggling with manual film management, inefficient reporting, and long turnaround times.
- Healthcare facilities aiming to improve inter-departmental communication and collaboration regarding patient imaging.
- Centers that offer or plan to offer specialized imaging services requiring advanced image analysis and storage.
- Institutions seeking to comply with emerging digital health standards and improve data security for patient imaging.
- Facilities with existing, but outdated, digital imaging systems that are no longer supported or efficient.
- Public health initiatives focused on improving diagnostic capabilities and epidemiological tracking through imaging data.
- Private healthcare providers looking to enhance their competitive edge through advanced medical imaging technology.
- Teaching hospitals and medical training centers requiring robust systems for educational purposes and research.
- Remote or underserved areas where centralized imaging interpretation or teleradiology is a strategic goal.
Pacs/ris Migration & Integration Process In Mali
This document outlines the workflow for a PACS/RIS migration and integration process within Mali, covering the entire journey from initial inquiry to successful execution. The process is designed to be systematic, ensuring data integrity, system compatibility, and minimal disruption to clinical operations.
| Phase | Key Activities | Deliverables | Responsible Parties | Estimated Timeline |
|---|---|---|---|---|
| 1: Inquiry & Initial Assessment | Initial contact and discussion of needs. Site visit for current infrastructure assessment. Understanding existing PACS/RIS capabilities and limitations. High-level scope definition and preliminary budget estimation. Identification of key stakeholders. | Inquiry confirmation. Site assessment report. Preliminary scope document. Initial budget proposal. Stakeholder list. | Client (Hospital/Clinic). Vendor Sales Team. Technical Pre-Sales Consultant. | 1-2 Weeks |
| 2: Planning & Design | Detailed requirements gathering (functional & non-functional). System architecture design (new PACS/RIS, integration points). Data migration strategy development. Integration plan with existing EMR/HIS systems. Security and compliance planning (adherence to Malian health regulations). User training plan creation. Project management plan development. | Detailed requirements document. System architecture diagram. Data migration plan. Integration specification document. Security and compliance checklist. Training curriculum. Project charter and detailed project plan. | Client IT Team. Client Clinical Staff. Vendor Project Manager. Vendor Technical Architects. Vendor Integration Specialists. | 3-6 Weeks |
| 3: Technical Setup & Configuration | Procurement and installation of new hardware/software (if applicable). Server and network configuration. PACS/RIS software installation and initial configuration. Configuration of DICOM connectivity and HL7 interfaces. User account creation and access control setup. | Installed and configured PACS/RIS environment. Network connectivity established. User accounts created and permissions assigned. Initial system documentation. | Vendor IT Team. Client IT Team. | 2-4 Weeks |
| 4: Data Migration & Validation | Extraction of legacy PACS/RIS data. Data cleansing and transformation. Secure transfer of data to the new system. Data validation and integrity checks. Archival of legacy data. | Migrated patient studies and associated metadata. Data validation reports. Archived legacy data location and access plan. | Vendor Data Migration Specialists. Client IT Team. Client Radiology Department. | 4-12 Weeks (dependent on data volume) |
| 5: Testing & User Acceptance | Unit testing of individual system components. Integration testing with EMR/HIS. System performance testing. User Acceptance Testing (UAT) with clinical staff. Bug fixing and re-testing. | Test cases and results. Integration test reports. Performance benchmark reports. UAT sign-off document. Resolved defect log. | Vendor QA Team. Vendor Technical Team. Client Clinical Users. Client IT Team. | 3-5 Weeks |
| 6: Go-Live & Deployment | Final data synchronization (if applicable). Deployment of the new PACS/RIS system. Go-live support for initial operations. Rollback plan execution if necessary. | Live PACS/RIS system. Go-live support team. Post-go-live monitoring report. | Vendor Implementation Team. Client IT Team. Client Clinical Staff. | 1 Week |
| 7: Post-Implementation Support & Optimization | Ongoing technical support and maintenance. Performance monitoring and tuning. User feedback collection and system enhancement planning. Additional training as needed. Knowledge transfer to client IT staff. | Support tickets and resolutions. Performance reports. User feedback summary. System enhancement recommendations. Trained client IT personnel. | Vendor Support Team. Client IT Team. Client Administration. | Ongoing |
PACS/RIS Migration & Integration Workflow in Mali
- Phase 1: Inquiry & Initial Assessment
- Phase 2: Planning & Design
- Phase 3: Technical Setup & Configuration
- Phase 4: Data Migration & Validation
- Phase 5: Testing & User Acceptance
- Phase 6: Go-Live & Deployment
- Phase 7: Post-Implementation Support & Optimization
Pacs/ris Migration & Integration Cost In Mali
Migrating and integrating a Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) in Mali involves a range of costs influenced by several critical factors. These factors dictate the overall pricing, from the initial software acquisition to ongoing maintenance and support. Understanding these elements is crucial for accurate budgeting and project planning. The local currency, the West African CFA franc (XOF), is used for all cost estimations.
| Cost Component | Estimated Range (XOF) | Notes |
|---|---|---|
| Software Licensing (Initial) | 15,000,000 - 150,000,000+ | Varies greatly by vendor, modules, and user count. SaaS models might have lower upfront costs but higher recurring fees. |
| Hardware Infrastructure (Servers, Storage, Workstations) | 10,000,000 - 80,000,000+ | Depends on image volume, retention policies, and required performance. Includes network upgrades. |
| Integration Services (EHR, LIS, HIS) | 5,000,000 - 50,000,000+ | Complex integrations requiring middleware or custom APIs will be more expensive. |
| Data Migration Services | 2,000,000 - 30,000,000+ | Directly proportional to the volume of legacy data and its complexity. |
| Implementation & Configuration | 5,000,000 - 40,000,000+ | Includes project management, installation, and system setup. |
| Training Services | 2,000,000 - 15,000,000+ | For IT staff, radiologists, technologists, and administrative personnel. |
| Customization & Development | 3,000,000 - 30,000,000+ | If specific functionalities or workflows are required beyond standard offerings. |
| Contingency & Project Management Overhead | 5-15% of total project cost | Recommended for unforeseen issues and project oversight. |
| Annual Maintenance & Support (Recurring) | 10-20% of initial software cost annually | Covers software updates, patches, and technical support. |
| Total Estimated Project Cost (Initial + Implementation) | 42,000,000 - 400,000,000+ XOF | This is a broad range. Smaller clinics may fall at the lower end, while larger hospitals with extensive needs will be at the higher end. |
Key Pricing Factors for PACS/RIS Migration & Integration in Mali
- System Complexity and Scope: The size of the healthcare facility, the number of departments requiring PACS/RIS, the volume of imaging studies, and the desired functionalities (e.g., advanced visualization, AI integration, multi-site support) significantly impact costs.
- Software Licensing Model: Whether it's a perpetual license or a subscription-based model (SaaS), and the number of concurrent users or modules required will influence upfront and recurring expenses.
- Hardware Infrastructure: This includes servers, storage devices (for image archiving), workstations for radiologists and referring physicians, network upgrades, and potentially new imaging equipment or interfaces for existing modalities. The capacity and performance requirements are key drivers.
- Integration Requirements: The need to integrate with existing Electronic Health Records (EHRs), laboratory information systems (LIS), billing systems, or other hospital information systems (HIS) adds complexity and cost due to custom development or middleware solutions.
- Data Migration: The volume of existing image data to be migrated from legacy PACS/RIS systems is a major cost factor. This involves extraction, transformation, loading (ETL) processes, and validation.
- Vendor Expertise and Support: The reputation, experience, and level of support offered by the PACS/RIS vendor and their local partners in Mali are critical. Higher levels of service and specialized expertise often come at a premium.
- Implementation and Training Services: This encompasses project management, system configuration, installation, testing, and comprehensive training for IT staff, radiologists, technologists, and administrative personnel.
- Customization and Development: If the standard PACS/RIS solution requires specific customizations or custom report generation, this will add to the development costs.
- Geographical Location and Logistics: While Mali has a single currency, travel and accommodation costs for international or out-of-town implementation teams can add up, especially for remote healthcare facilities.
- Ongoing Maintenance and Support Contracts: Post-implementation, annual maintenance fees, software updates, and technical support agreements are recurring costs that need to be factored in.
Affordable Pacs/ris Migration & Integration Options
Migrating and integrating a Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) can be a significant undertaking, often perceived as prohibitively expensive. However, a strategic approach focusing on value bundles and cost-saving measures can make this process more accessible for healthcare providers of all sizes. This document outlines key considerations for affordable PACS/RIS migration and integration, highlighting how to maximize value and minimize expenditure.
| Value Bundle Component | Cost-Saving Strategy | Benefit |
|---|---|---|
| Software Licensing | Subscription-based (SaaS) or perpetual license with phased payments. | Lower upfront capital expenditure, predictable operating costs. |
| Hardware (Servers, Workstations) | Cloud hosting, hardware consolidation, BYOD (Bring Your Own Device) policies for reading workstations (where appropriate and secure). | Reduced capital investment, lower maintenance and power costs. |
| Implementation & Integration Services | Phased rollout, remote implementation support, leveraging vendor-provided templates and best practices. | Minimizes disruption, reduces on-site consultant days. |
| Training & Support | Online training modules, train-the-trainer programs, tiered support plans. | Scalable support based on need, empowers internal staff. |
| Data Migration | Automated data migration tools, data cleansing and validation services (often bundled). | Reduces manual effort, ensures data integrity, minimizes downtime. |
| Ongoing Maintenance & Upgrades | Cloud-based automatic updates, fixed-price annual maintenance contracts. | Predictable costs, access to the latest features without large, infrequent upgrade costs. |
Key Considerations for Affordable PACS/RIS Migration & Integration
- Define Clear Project Scope & Requirements: Precisely outlining your needs prevents scope creep and unnecessary feature additions, a major cost driver.
- Phased Implementation: Breaking down the migration into smaller, manageable phases allows for gradual investment and learning, reducing upfront financial burden.
- Cloud-Based Solutions: Cloud PACS/RIS often offer lower upfront costs, predictable subscription fees, and reduced IT infrastructure management expenses.
- Open-Source/Hybrid Options: Exploring open-source PACS/RIS components or hybrid models (combining cloud and on-premise) can offer cost efficiencies.
- Vendor Negotiation & Bundling: Leverage vendor-provided value bundles that often combine software, hardware, training, and support at a discounted rate.
- Data Archiving & De-duplication: Optimize storage by migrating only necessary data and implementing de-duplication techniques.
- Interoperability Standards: Prioritize solutions adhering to standards like HL7 and DICOM to ensure seamless integration with existing systems, avoiding costly custom interfaces.
- Training & Change Management: Allocate budget for comprehensive training to ensure user adoption and minimize errors that can lead to rework and delays.
- Hardware Assessment & Reuse: Evaluate existing hardware to determine what can be repurposed, reducing the need for new equipment purchases.
Verified Providers In Mali
In Mali's evolving healthcare landscape, identifying trusted and credentialed healthcare providers is paramount for ensuring quality care and patient safety. Franance Health stands out as a leading organization that rigorously verifies healthcare providers. Their commitment to stringent credentialing processes means that when you see a provider affiliated with Franance Health, you are engaging with professionals who meet the highest standards of education, training, experience, and ethical practice. This verification process is not merely a formality; it's a crucial step in building confidence and trust between patients and their healthcare providers, ultimately leading to better health outcomes.
| Benefit for Patients | Franance Health's Contribution |
|---|---|
| Access to Qualified Professionals | Franance Health's verification ensures providers have the necessary education, training, and licensure. |
| Enhanced Patient Safety | Rigorous background and competency checks minimize risks associated with unqualified practitioners. |
| Increased Trust and Confidence | The Franance Health credential acts as a trusted mark of quality, reassuring patients about the care they receive. |
| Improved Healthcare Outcomes | Working with verified professionals leads to more accurate diagnoses, effective treatments, and better overall health. |
| Streamlined Healthcare Navigation | Patients can more easily identify reputable providers, saving time and reducing stress in seeking care. |
Key Components of Franance Health's Provider Verification Process:
- Education and Training Verification: Confirming all academic degrees and specialized training meet recognized standards.
- Licensure and Certification Checks: Ensuring providers hold valid and current licenses and certifications in their respective fields.
- Work History and Experience Validation: Scrutinizing professional backgrounds to confirm relevant and sustained practice.
- Background Checks: Conducting thorough checks for any disciplinary actions or legal issues.
- Peer Reviews and References: Gathering insights from colleagues and supervisors to assess clinical competence and professionalism.
- Competency Assessments: Evaluating practical skills and knowledge through various assessment methods where applicable.
Scope Of Work For Pacs/ris Migration & Integration
This document outlines the Scope of Work (SOW) for the Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) migration and integration project. The objective is to seamlessly migrate existing PACS/RIS data and functionalities to a new, unified platform, ensuring minimal disruption to clinical workflows and maximizing data integrity. This SOW details the technical deliverables and standard specifications required for successful project completion.
| Deliverable ID | Deliverable Name | Description | Standard Specifications / Requirements | Acceptance Criteria |
|---|---|---|---|---|
| TD-001 | Legacy PACS Data Migration Plan | Detailed plan for extracting, transforming, and loading (ETL) all imaging studies from the legacy PACS. | Includes data mapping, de-identification (if required), migration scripts, validation procedures, and rollback plan. | Approved data migration plan by project stakeholders. |
| TD-002 | Legacy RIS Data Migration Plan | Detailed plan for extracting, transforming, and loading (ETL) all patient demographic and radiology report data from the legacy RIS. | Includes data mapping, data cleansing, migration scripts, validation procedures, and rollback plan. | Approved data migration plan by project stakeholders. |
| TD-003 | New PACS/RIS System Configuration | Installation, configuration, and customization of the new PACS and RIS software. | Includes user role configuration, workflow optimization, DICOM AE Title setup, HL7 listener setup, and user interface customization. | System configured as per agreed-upon requirements document, with documented configuration settings. |
| TD-004 | PACS Data Migration Execution | Execution of the data migration plan for imaging studies. | Includes validation of migrated studies for completeness, integrity, and accessibility. DICOM conformance, compression standards (e.g., JPEG2000, Lossless JPEG). | X% of migrated studies accessible and verifiable in the new PACS. No data loss or corruption detected. |
| TD-005 | RIS Data Migration Execution | Execution of the data migration plan for patient demographic and radiology report data. | Includes validation of migrated records for completeness, accuracy, and accessibility. HL7 v2.x conformance for data exchange. | X% of migrated records accessible and verifiable in the new RIS. No data loss or corruption detected. |
| TD-006 | PACS/RIS Integration | Establishment of seamless data flow and interoperability between the new PACS and RIS. | Includes DICOM C-FIND, C-MOVE, C-STORE, HL7 ORM, ORU messages. DICOM Modality Worklist (MWL) integration. | Successful transmission and retrieval of data between PACS and RIS. Accurate and timely updates of patient and study information. |
| TD-007 | HIS/EMR Integration Interfaces | Development and implementation of interfaces for data exchange with other hospital systems. | Includes HL7 ORM (Order Entry, Messaging), ORU (Observation Results Unsolicited), ADT (Admit/Discharge/Transfer) messages. FHIR R4 for modern API integration. | Successful and reliable data exchange with HIS/EMR as per agreed interface specifications. Data consistency across systems. |
| TD-008 | Data Validation and Reconciliation Report | Comprehensive report detailing the validation and reconciliation of all migrated data. | Includes reports on data completeness, accuracy, and any identified discrepancies with proposed resolutions. | Signed-off data validation and reconciliation report by project stakeholders. |
| TD-009 | User Training Materials and Sessions | Development of training materials and delivery of training sessions for end-users. | Includes user manuals, quick reference guides, and hands-on training sessions tailored to different user roles (e.g., Radiologists, Technologists, Schedulers). | End-users demonstrate proficiency in using the new PACS/RIS system for their respective roles. |
| TD-010 | System Security and Audit Trails | Implementation of robust security measures and audit trails for the new system. | Includes role-based access control (RBAC), encryption of sensitive data (in transit and at rest), and comprehensive audit logging of all system activities. Compliance with HIPAA security rule. | Security assessment report confirming adherence to security policies. Audit trails are comprehensive and easily accessible for review. |
| TD-011 | Performance Testing Report | Report documenting the results of performance testing on the new PACS/RIS. | Includes metrics for study retrieval times, report generation times, and system responsiveness under expected load. Adherence to Service Level Agreements (SLAs). | System meets or exceeds defined performance benchmarks under realistic load conditions. |
| TD-012 | Decommissioning Plan for Legacy Systems | Detailed plan for the secure and complete decommissioning of legacy PACS and RIS systems. | Includes data archival strategy for legacy data, secure data erasure procedures, and hardware disposal protocols. | Approved decommissioning plan by project stakeholders. Confirmation of successful decommissioning. |
Key Objectives
- Migrate all historical imaging studies from the legacy PACS to the new PACS.
- Migrate all patient demographic and radiology report data from the legacy RIS to the new RIS.
- Integrate the new PACS and RIS to ensure seamless data flow and interoperability.
- Implement necessary interfaces with other hospital systems (e.g., HIS, EMR) for data exchange.
- Ensure data integrity, security, and compliance with relevant regulations (e.g., HIPAA, GDPR).
- Provide comprehensive training to end-users on the new system.
- Decommission legacy PACS and RIS systems upon successful migration and validation.
Service Level Agreement For Pacs/ris Migration & Integration
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the successful migration and integration of your Picture Archiving and Communication System (PACS) and Radiology Information System (RIS). This SLA is designed to ensure minimal disruption and maximum availability of critical radiology services during the transition and ongoing operation of the integrated system.
| Incident Severity | Response Time Target | Resolution Time Target (from acknowledgment) | Uptime Guarantee |
|---|---|---|---|
| Critical Incident (System-wide outage) | 15 minutes | 4 hours | 99.9% (monthly average) |
| Major Incident (Significant functional impairment) | 30 minutes | 8 business hours | 99.95% (monthly average) |
| Minor Incident (Performance degradation/non-critical issues) | 2 business hours | 2 business days | 99.98% (monthly average) |
| Scheduled Downtime (Planned maintenance) | N/A (notifications provided 7 days in advance) | As per agreed maintenance window | N/A (system will be offline during this period) |
Key Definitions
- Scheduled Downtime: Planned maintenance or upgrades performed during agreed-upon windows, with prior notification to the Client.
- Unscheduled Downtime: Any interruption to PACS/RIS services not covered by Scheduled Downtime.
- Critical Incident: An Unscheduled Downtime that renders the entire PACS/RIS system, or a significant critical function, unavailable to end-users.
- Major Incident: An Unscheduled Downtime affecting specific, but non-critical, functionalities or a subset of users.
- Minor Incident: Issues impacting performance, usability, or non-critical features, but not preventing core system operation.
- Response Time: The time taken for the Service Provider to acknowledge and begin active work on a reported incident.
- Resolution Time: The time taken to restore service to an acceptable level, as defined by the incident severity.
- Uptime Guarantee: The percentage of time the PACS/RIS system is expected to be available and functional.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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