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Verified Service Provider in Madagascar
Teleradiology Gateway Setup Service in Madagascar
Engineering Excellence & Technical Support
Teleradiology Gateway Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Secure Cloud-Based DICOM Transmission
Leverage a robust, encrypted cloud infrastructure to ensure the secure and compliant transmission of DICOM images from Madagascar's healthcare facilities to our global radiologist network. Our service guarantees data integrity and patient privacy through industry-standard encryption protocols, providing peace of mind for all stakeholders.
Optimized Network Latency and Bandwidth Management
Our setup service includes comprehensive network assessment and optimization tailored for Madagascar's infrastructure. We implement intelligent data compression and intelligent routing solutions to minimize latency and maximize bandwidth utilization, enabling seamless and efficient transfer of large medical imaging files, even in challenging network environments.
Seamless PACS and EMR Integration
We provide expert integration of our teleradiology gateway with existing Picture Archiving and Communication Systems (PACS) and Electronic Medical Records (EMR) at Madagascan hospitals and clinics. This ensures a smooth workflow, allowing for immediate access to patient data and radiology reports within your current clinical systems, enhancing diagnostic efficiency and patient care.
What Is Teleradiology Gateway Setup Service In Madagascar?
The Teleradiology Gateway Setup Service in Madagascar refers to the comprehensive technical and logistical support required to establish and operationalize a teleradiology infrastructure within the Malagasy healthcare system. This involves configuring the necessary hardware, software, and network connectivity to enable remote interpretation of medical imaging studies by qualified radiologists, regardless of their geographical location. The service ensures seamless data flow, secure transmission, and efficient workflow management between imaging acquisition sites in Madagascar and remote reading centers.
| Who Needs Teleradiology Gateway Setup Service in Madagascar? | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Hospitals and Clinics in Remote or Underserved Areas: Facilities lacking on-site radiologists to interpret urgent or complex imaging studies. | Emergency Departments: For rapid interpretation of critical imaging findings (e.g., stroke, trauma) outside of regular working hours or when local expertise is unavailable. | Specialized Imaging Centers: Facilities that perform advanced imaging modalities but may not have dedicated sub-specialist radiologists on staff. | Public Health Initiatives: To extend diagnostic radiology services to a broader population and improve access to care, particularly in regions with limited healthcare infrastructure. | Medical Universities and Research Institutions: For facilitating collaborative research and training by providing access to a wider pool of diagnostic expertise. | Government Health Ministries and Organizations: To implement national strategies for improving healthcare access and quality through remote diagnostic services. | |
| 24/7 Availability of Expert Interpretation: Ensuring critical imaging studies are read by qualified radiologists at any time, improving patient outcomes. | Access to Sub-specialty Expertise: Enabling local clinicians to consult with sub-specialist radiologists (e.g., neuroradiology, interventional radiology) for complex cases. | Improved Turnaround Times: Reducing delays in diagnosis and treatment planning by eliminating the need for physical presence of a radiologist. | Cost-Effectiveness: Reducing the overhead associated with recruiting and retaining full-time radiologists in all facilities. | Enhanced Diagnostic Accuracy: Leveraging the expertise of a larger, potentially global, pool of radiologists to improve diagnostic precision. | Continuing Medical Education and Training: Facilitating remote learning and case review for local healthcare professionals. | Disaster Preparedness and Response: Enabling continued diagnostic services in the event of local infrastructure failures or staff shortages. |
Key Components of Teleradiology Gateway Setup Service
- Network Infrastructure Design and Implementation: Establishing secure and reliable high-speed internet connectivity, including VPNs or dedicated leased lines, to facilitate data transmission between local facilities and the gateway.
- Picture Archiving and Communication System (PACS) Integration: Configuring and integrating the gateway with existing or new PACS to manage the storage, retrieval, and distribution of medical images.
- Teleradiology Software Deployment and Configuration: Installing and configuring teleradiology software platforms that support image viewing, case management, reporting, and communication tools for remote radiologists.
- Hardware Procurement and Installation: Sourcing and setting up specialized hardware such as high-resolution monitors, workstations, image acquisition devices (if applicable), and servers at both the local sites and potentially the gateway itself.
- Data Security and Privacy Implementation: Implementing robust security measures, including encryption, access controls, audit trails, and compliance with relevant data protection regulations (e.g., GDPR principles if applicable), to safeguard patient information.
- Workflow Optimization and Training: Designing and implementing efficient teleradiology workflows, from image acquisition and upload to interpretation and report delivery. This also includes comprehensive training for local healthcare staff and remote radiologists on system usage.
- Interoperability Solutions: Ensuring seamless integration with Electronic Health Records (EHRs) and other hospital information systems to facilitate a unified patient data management approach.
- Testing, Validation, and Go-Live Support: Conducting thorough system testing to ensure all components function as intended, followed by validation and ongoing support during the initial operational phase.
- Ongoing Maintenance and Support: Providing post-setup technical support, software updates, troubleshooting, and performance monitoring.
Who Needs Teleradiology Gateway Setup Service In Madagascar?
In Madagascar, the setup of a Teleradiology Gateway service is a critical solution for improving access to advanced medical imaging interpretation and consultation, especially in remote or underserved areas. This service addresses the significant shortage of specialized radiologists and the logistical challenges of transporting imaging studies. Teleradiology Gateway setup ensures that medical facilities can securely and efficiently transmit imaging data to remote radiologists for expert analysis, leading to faster diagnoses, improved patient care, and more effective treatment planning.
| Target Customer | Key Departments/Needs |
|---|---|
| Public Hospitals (Regional & District) | Radiology, Emergency, Neurology, Cardiology, Oncology, Pediatrics. Need for expert interpretation in resource-limited settings, reducing patient referral delays. |
| Private Clinics & Diagnostic Centers | Radiology, Internal Medicine, Surgery. Desire to offer advanced diagnostic services, improve turnaround times, and enhance patient satisfaction without hiring full-time specialists. |
| Specialized Medical Institutions (e.g., Cardiac Centers, Cancer Hospitals) | Cardiology, Oncology, Radiology. Requirement for subspecialty interpretations (e.g., interventional radiology, advanced cardiac imaging) and second opinions from international experts. |
| Mobile Medical Units & Field Hospitals | Emergency Medicine, General Surgery, General Practice. Need for immediate diagnostic support in temporary or mobile healthcare settings where permanent infrastructure is lacking. |
| Government Health Ministries & Public Health Programs | Public Health Administration, Rural Health Development. Aim to bridge the gap in radiological expertise across the country, support preventative screening programs, and ensure equitable access to healthcare. |
| Medical Training & Research Facilities | Radiology Departments, Research Divisions. Facilitate remote learning for trainees, enable collaborative research projects, and access diverse case studies for educational purposes. |
Who Needs Teleradiology Gateway Setup Service in Madagascar?
- Hospitals and clinics in remote or rural areas with limited access to on-site radiologists.
- Healthcare facilities with a high volume of imaging studies but a shortage of in-house radiologist expertise.
- Specialized medical centers looking to expand their diagnostic capabilities beyond their immediate geographical reach.
- Government health initiatives aiming to democratize access to quality diagnostic imaging across the nation.
- Private healthcare providers seeking to enhance their service offerings and patient outcomes.
- Medical research institutions requiring efficient data sharing for collaborative studies.
- Emergency medical services needing rapid interpretation of critical imaging for patient stabilization and transfer decisions.
Teleradiology Gateway Setup Service Process In Madagascar
This document outlines the workflow for setting up a Teleradiology Gateway Service in Madagascar, from the initial inquiry to the successful execution of the service. This process is designed to ensure a smooth and efficient implementation, addressing the unique logistical and regulatory considerations within the Malagasy context.
| Step | Description | Key Activities | Responsible Parties | Estimated Timeline (Indicative) |
|---|---|---|---|---|
| 1.1 Initial Inquiry | Client expresses interest in setting up a Teleradiology Gateway service. | Receive and acknowledge inquiry, initial communication to understand basic requirements. | Prospective Client, Service Provider Sales Team | 1-2 Business Days |
| 1.2 Preliminary Needs Discussion | Understand the client's primary objectives, current imaging capabilities, and expected volume of teleradiology cases. | Remote or in-person meeting, questionnaire dissemination. | Prospective Client, Service Provider Technical/Sales Team | 3-5 Business Days |
| 2.1 Detailed Needs Assessment | In-depth analysis of existing IT infrastructure, PACS/RIS systems, network capabilities, and power stability at all involved sites. | On-site visit (if feasible), remote technical assessment, interviews with IT personnel and radiologists. | Service Provider Technical Team, Client IT Department | 1-2 Weeks |
| 2.2 Site Survey and Infrastructure Evaluation | Assess physical space for equipment, network connectivity (internet, VSAT options), and security requirements. | Physical site inspection, network speed tests, power assessment. | Service Provider Technical Team, Client Facilities Management | Concurrent with 2.1 |
| 3.1 Solution Design | Develop a customized Teleradiology Gateway solution including hardware (workstations, servers, scanners), software (PACS, RIS integration, secure communication platforms), and network configurations. | Architecting the technical solution, selecting appropriate hardware/software, defining security protocols. | Service Provider Technical Architects, Security Specialists | 1-2 Weeks |
| 3.2 Proposal Generation | Prepare a comprehensive proposal detailing the solution, scope of work, implementation plan, timelines, and costs. | Documenting technical specifications, project plan, financial breakdown, Service Level Agreements (SLAs). | Service Provider Sales and Project Management Teams | 1 Week |
| 3.3 Proposal Review and Negotiation | Client reviews the proposal, provides feedback, and negotiates terms. | Clarification meetings, proposal amendments, contract discussions. | Prospective Client, Service Provider Sales and Legal Teams | 1-2 Weeks |
| 4.1 Contract Finalization | Signing of the service agreement and contract. | Legal review and execution of the contract. | Prospective Client, Service Provider Management and Legal Teams | 1 Week |
| 4.2 Procurement of Hardware and Software | Ordering and acquiring all necessary equipment and software licenses, considering import regulations in Madagascar. | Placing orders, managing import logistics, customs clearance. | Service Provider Procurement Team, Local Vendors/Partners | 2-4 Weeks (variable due to import) |
| 4.3 Communication Infrastructure Setup | Establishing reliable and secure internet connectivity (fiber, VSAT) and data transfer protocols. | Liaising with local ISPs, satellite providers, configuring network devices. | Service Provider Network Engineers, Local Telecom Partners | 2-3 Weeks |
| 5.1 Site Preparation | Ensuring the physical environment at each location is ready for installation (power, cooling, cabling). | On-site preparation by client or designated local technicians. | Client Facilities Team, Service Provider Site Coordinator | 1-2 Weeks |
| 5.2 Hardware Installation | Installing servers, workstations, network devices, and any peripheral equipment. | Physical mounting, cabling, power connections. | Service Provider Installation Technicians, Local Support Staff | 2-3 Weeks (per site group) |
| 5.3 Software Installation and Configuration | Installing and configuring the Teleradiology Gateway software, PACS/RIS integration, and security modules. | System deployment, network configuration, integration with existing hospital systems. | Service Provider Software Engineers, Integration Specialists | 2-4 Weeks (per site group) |
| 6.1 System Integration Testing | Verifying that all components of the Teleradiology Gateway work together seamlessly. | Testing data flow, image transfer, user access, and system responsiveness. | Service Provider QA Team, Technical Team | 1-2 Weeks |
| 6.2 End-to-End Workflow Testing | Simulating real-world teleradiology workflows, from image acquisition to report generation. | Testing image loading, interpretation, reporting, and archiving processes. | Service Provider QA Team, Client Radiologists/Technicians | 1-2 Weeks |
| 6.3 Performance and Security Testing | Assessing system performance under load and verifying security measures. | Load testing, vulnerability scanning, penetration testing (if required). | Service Provider Security Specialists, QA Team | 1 Week |
| 7.1 User Training | Providing comprehensive training to radiologists, technologists, and administrative staff on using the Teleradiology Gateway system. | On-site or remote training sessions, user manuals, troubleshooting guides. | Service Provider Training Specialists, Client Super Users | 1-2 Weeks (per group) |
| 7.2 Technical Staff Training | Training IT staff on system administration, basic troubleshooting, and maintenance procedures. | System administration training, maintenance protocols. | Service Provider Technical Trainers, Client IT Department | 1 Week |
| 7.3 Final System Handover | Formally handing over the operational Teleradiology Gateway system to the client. | Acceptance testing sign-off, documentation delivery, knowledge transfer. | Service Provider Project Manager, Client Project Lead | 1-2 Business Days |
| 8.1 Post-Implementation Support | Providing initial support and troubleshooting during the ramp-up phase. | On-site or remote support, issue resolution. | Service Provider Support Team | First 1-2 Months (intensive) |
| 8.2 Ongoing Maintenance and Monitoring | Regular system maintenance, software updates, and performance monitoring. | Scheduled maintenance, remote monitoring, proactive issue detection. | Service Provider Technical Support and Maintenance Team | Continuous |
| 8.3 Service Level Agreement (SLA) Management | Ensuring that the Teleradiology Gateway service consistently meets the agreed-upon performance and availability standards. | Regular reporting on key performance indicators (KPIs), issue escalation management. | Service Provider Account Manager, Client IT/Radiology Management | Continuous |
Teleradiology Gateway Setup Service Process in Madagascar
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- {"title":"Phase 2: Needs Assessment and Site Survey","description":"A detailed evaluation of the client's existing infrastructure, technical requirements, and physical site conditions."}
- {"title":"Phase 3: Solution Design and Proposal","description":"Developing a tailored Teleradiology Gateway solution based on the needs assessment and presenting it to the client."}
- {"title":"Phase 4: Procurement and Logistics","description":"Acquiring the necessary hardware, software, and establishing reliable communication channels within Madagascar."}
- {"title":"Phase 5: Installation and Configuration","description":"Physically installing and configuring all components of the Teleradiology Gateway at the designated sites."}
- {"title":"Phase 6: Testing and Quality Assurance","description":"Thorough testing of all functionalities to ensure seamless operation and data integrity."}
- {"title":"Phase 7: Training and Handover","description":"Providing comprehensive training to the client's staff and formally handing over the operational Teleradiology Gateway."}
- {"title":"Phase 8: Ongoing Support and Maintenance","description":"Establishing a framework for continuous technical support and regular maintenance to ensure long-term service reliability."}
Teleradiology Gateway Setup Service Cost In Madagascar
Setting up a teleradiology gateway in Madagascar involves integrating specialized software and hardware to enable remote transmission and interpretation of medical images. The cost for this service can vary significantly based on several key factors, impacting the final price in Malagasy Ariary (MGA). These factors include the complexity of the existing IT infrastructure, the required level of technical support, the specific features and functionalities of the teleradiology software chosen, and the scale of the implementation (e.g., number of sites or radiologists involved). Vendor expertise and ongoing maintenance agreements also play a crucial role in the overall cost.
| Service Component | Estimated Cost Range (MGA) | Notes |
|---|---|---|
| Software Licensing & Setup | 3,000,000 - 15,000,000 MGA | Varies based on software features and vendor. Can be a one-time fee or subscription. |
| Hardware (Servers, Workstations, Network Upgrades) | 2,000,000 - 10,000,000 MGA | Dependent on the current infrastructure and required specifications. May include network equipment. |
| Implementation & Configuration Services | 1,500,000 - 8,000,000 MGA | Covers installation, integration with existing systems, and initial testing. |
| User Training | 500,000 - 3,000,000 MGA | For radiologists, technicians, and IT staff. Duration and depth of training impact cost. |
| Initial Technical Support & Warranty | Included in setup or 1,000,000 - 5,000,000 MGA (annual) | Often bundled with software/hardware, or an annual maintenance fee. |
| Connectivity & Bandwidth Assessment/Upgrade | 500,000 - 4,000,000 MGA | Essential for reliable image transmission. May involve ISP charges. |
| Total Estimated Setup Cost Range | 7,500,000 - 45,000,000 MGA | This is a broad estimate and can vary significantly. |
Key Pricing Factors for Teleradiology Gateway Setup in Madagascar
- Existing IT Infrastructure Assessment & Integration: The cost can increase if significant upgrades or modifications are needed to the current hospital or clinic network, servers, or workstations to ensure compatibility and optimal performance.
- Teleradiology Software Selection: Different software solutions offer varying features (e.g., advanced image analysis tools, PACS integration, reporting modules) and licensing models (perpetual, subscription), directly influencing the setup cost.
- Hardware Requirements: This includes potential costs for new servers, high-speed internet connectivity upgrades, specialized workstations, and secure data storage solutions.
- Implementation & Configuration: The time and expertise required by the vendor to install, configure, and test the teleradiology gateway and associated software. This can involve network setup, user training, and integration with existing hospital information systems (HIS) or picture archiving and communication systems (PACS).
- Training & Support: The extent and duration of user training for radiologists, technicians, and IT staff. Ongoing technical support and maintenance agreements will also contribute to the total cost.
- Vendor Experience & Reputation: More established and reputable teleradiology service providers may command higher prices due to their proven track record and specialized knowledge.
- Scalability & Future Expansion: The initial setup cost might be influenced by plans for future expansion, such as adding more reading sites or increasing the volume of studies.
- Security & Compliance: Implementing robust data security measures and ensuring compliance with local and international healthcare data regulations can add to the setup cost.
Affordable Teleradiology Gateway Setup Service Options
Setting up a teleradiology gateway is a crucial step for any practice looking to leverage remote diagnostic services. This involves establishing secure and reliable connections for image transfer and reporting. We offer flexible and affordable setup service options designed to meet diverse needs and budgets. Our value bundles are meticulously crafted to provide comprehensive solutions, while our cost-saving strategies ensure you get the most out of your investment.
| Feature/Service | Basic Connectivity | Standard Integration | Premium Enterprise | Customized Deployment |
|---|---|---|---|---|
| Secure Image Transfer (DICOM) | ✓ | ✓ | ✓ | ✓ |
| VPN/Secure Connection Setup | ✓ | ✓ | ✓ | ✓ |
| Basic Reporting Interface Setup | ✓ | ✓ | ✓ | Custom |
| PACS/RIS Integration | Basic | ✓ | ✓ | Custom |
| Advanced Security Features (e.g., MFA) | X | ✓ | ✓ | Custom |
| High Availability/Redundancy | X | X | ✓ | Custom |
| Multi-Site Support | X | X | ✓ | Custom |
| Initial User Training | Basic | ✓ | ✓ | Custom |
| Ongoing Technical Support (Retainer) | Optional | Optional | ✓ | Custom |
| Workflow Optimization Consultation | X | X | ✓ | Custom |
| Estimated Setup Time | 1-2 Days | 3-5 Days | 7-14 Days | Varies |
| Starting Price (Indicative) | $X,XXX | $Y,XXX | $Z,XXX | Quote Based |
Our Affordable Teleradiology Gateway Setup Service Options:
- Basic Connectivity Package: Ideal for smaller practices or those starting with teleradiology. Focuses on essential secure image transfer protocols (e.g., DICOM over VPN) and basic reporting interface setup.
- Standard Integration Bundle: Builds upon the basic package with enhanced security features, integration with your existing PACS/RIS, and a more robust reporting workflow. Includes initial user training.
- Premium Enterprise Solution: A comprehensive setup for larger organizations requiring advanced features like high availability, custom integrations, multi-site support, and dedicated technical support. Includes full workflow optimization and comprehensive training for all staff.
- Customized Deployment: For unique requirements, we offer bespoke setup services tailored to your specific technical infrastructure, workflow, and security mandates.
Verified Providers In Madagascar
In Madagascar, access to reliable healthcare is paramount. Verified providers, especially those with strong credentials like those offered by Franance Health, represent the most secure and effective option for individuals seeking quality medical services. Franance Health's commitment to rigorous vetting processes ensures that their network consists of highly qualified and ethical healthcare professionals, offering peace of mind and superior patient care. This dedication to excellence makes them the preferred choice for comprehensive health solutions in Madagascar.
| Feature | Franance Health Verified Providers | Standard Unverified Providers |
|---|---|---|
| Credential Verification | Comprehensive and ongoing verification of all medical licenses, certifications, and qualifications. | Varies, often minimal or no formal verification process. |
| Quality Assurance | Strict protocols for service quality, patient safety, and adherence to best practices. | No standardized quality assurance measures. |
| Patient Trust | High level of trust due to transparent and proven track record of reliability and competence. | Lower trust due to lack of verifiable credentials and oversight. |
| Ethical Standards | Emphasis on upholding the highest ethical conduct and patient-provider relationships. | No specific ethical framework or enforcement. |
| Accessibility | Easily accessible network of reputable healthcare professionals. | May require more effort to identify and vet suitable providers. |
Key Benefits of Choosing Franance Health Verified Providers:
- Rigorous vetting and credentialing process for all practitioners.
- Access to a wide network of specialists and general practitioners.
- Commitment to ethical medical practices and patient well-being.
- Enhanced trust and confidence in the quality of care received.
- Streamlined access to essential healthcare services.
- Adherence to international standards of medical excellence.
Scope Of Work For Teleradiology Gateway Setup Service
This Scope of Work (SOW) outlines the services required for the setup and configuration of a Teleradiology Gateway. The objective is to establish a secure, reliable, and efficient platform for transmitting medical imaging studies between referring sites and the teleradiology reading service. This includes the technical setup of the gateway, integration with PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) where applicable, and ensuring adherence to standard specifications for interoperability and security.
| Task ID | Task Description | Technical Deliverables | Standard Specifications / Notes |
|---|---|---|---|
| 1.0 | Project Kick-off and Requirements Gathering | Project Plan, Detailed Requirements Document | Includes site assessment, network analysis, identification of PACS/RIS versions, user roles, security policies, and data flow mapping. |
| 2.0 | Gateway Infrastructure Setup | Installed and Configured Teleradiology Gateway Software/Appliance, Network Connectivity Report | Hardware/VM provisioning, OS installation, network firewall configuration, IP address allocation, DNS setup, time synchronization (NTP). |
| 3.0 | DICOM Configuration and Connectivity | Configured DICOM AE Titles, DICOM Conformance Statements, DICOM Connectivity Test Report | Setup of DICOM sender/receiver AE titles, configuration of DICOM ports, peer AE registration, image routing rules, verification of DICOM communication with referring site PACS/modalities and teleradiology PACS. |
| 4.0 | HL7 Integration (Optional/As Required) | Configured HL7 Interfaces, HL7 Conformance Statements, HL7 Integration Test Report | Setup of HL7 interfaces for order/result messaging, mapping of HL7 segments and fields, testing of message exchange with RIS/HIS. |
| 5.0 | Security Implementation | Security Configuration Report, SSL/TLS Certificates, Audit Logs Configuration | Implementation of encryption for data in transit (e.g., TLS 1.2+), access control mechanisms, user authentication, secure credential management, audit logging setup, firewall rules for secure access. |
| 6.0 | Workflow Configuration | Configured Study Routing Rules, User Roles and Permissions, Notification Settings | Definition of rules for study distribution based on modality, specialty, urgency, or other criteria. Configuration of user accounts and their associated access levels. Setup of email/SMS notifications for new studies. |
| 7.0 | Testing and Validation | System Integration Test (SIT) Plan and Report, User Acceptance Test (UAT) Plan and Report, Performance Test Report | End-to-end testing of image transfer, metadata integrity, HL7 messaging, security controls, and workflow scenarios. Validation against defined requirements and use cases. |
| 8.0 | Deployment and Go-Live | Deployed Gateway, Go-Live Checklist, Post-Implementation Support Plan | Production deployment of the configured gateway, final system checks, formal handover to operations, and definition of post-go-live support procedures. |
| 9.0 | Documentation and Training | User Manual, Administrator Guide, Training Materials, Training Session Report | Comprehensive documentation for end-users and system administrators. Delivery of training sessions to relevant personnel. |
Key Objectives
- Establish a secure and reliable teleradiology gateway.
- Facilitate seamless transfer of DICOM images and associated metadata.
- Ensure integration capabilities with existing PACS and RIS.
- Implement robust security measures to protect patient data.
- Achieve compliance with relevant industry standards (e.g., DICOM, HL7).
- Provide for efficient workflow for referring physicians and radiologists.
- Ensure scalability to accommodate future growth.
Service Level Agreement For Teleradiology Gateway Setup Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Teleradiology Gateway Setup Service provided by [Your Company Name] (hereinafter referred to as "Provider") to [Client Company Name] (hereinafter referred to as "Client"). This SLA is an addendum to the Master Service Agreement (MSA) between the parties.
| Service Component | Availability Guarantee (Uptime) | Response Time for Incident Resolution |
|---|---|---|
| Teleradiology Gateway Connectivity | 99.9% per calendar month | Critical Incident: 1 hour Major Incident: 4 business hours Minor Incident: 8 business hours |
| Data Transmission Reliability | 99.9% successful transmission rate (excluding Client-side network issues) | Critical Incident: 1 hour Major Incident: 4 business hours Minor Incident: 8 business hours |
| Initial Setup & Configuration | N/A (Covered by project timeline in MSA) | N/A |
Key Definitions
- Teleradiology Gateway Setup Service: The service of configuring and enabling the secure, reliable transmission of medical imaging data between the Client's PACS/RIS system and the Provider's teleradiology platform.
- Downtime: Any period during which the Teleradiology Gateway is unavailable to the Client for sending or receiving imaging data, as measured by the Provider's monitoring tools.
- Response Time: The maximum time elapsed from the Client initiating a support request (via the designated support portal or email) to the Provider's technical support team acknowledging receipt and commencing investigation.
- Critical Incident: An outage or significant degradation of the Teleradiology Gateway that prevents the transmission of imaging studies, impacting the Client's core teleradiology operations.
- Major Incident: A service interruption or performance issue that hinders the Teleradiology Gateway's functionality but does not completely prevent data transmission, causing significant operational disruption.
- Minor Incident: An issue that affects the performance or usability of the Teleradiology Gateway but does not prevent core functionality, causing minimal operational disruption.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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