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MRI Rigging & Installation Service in Madagascar Engineering Excellence & Technical Support

MRI Rigging & Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.

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Precision Rigging for Sensitive MRI Equipment

Our specialized rigging services in Madagascar ensure the safe and precise transportation and installation of high-value, sensitive MRI machines. We employ advanced techniques and trained personnel to mitigate any risk of damage, guaranteeing optimal placement and functionality.

Expert MRI Installation & Calibration

Beyond physical placement, our certified technicians provide comprehensive MRI installation and calibration services across Madagascar. We adhere to strict manufacturer guidelines and local regulations, ensuring your MRI system operates at peak performance from day one.

Tailored Rigging & Installation Solutions

We understand the unique logistical challenges in Madagascar. MRI Rigging & Installation Service offers bespoke solutions, from site assessment to final handover, meticulously planned and executed to fit your specific project needs and timelines, ensuring minimal disruption to your operations.

What Is Mri Rigging & Installation Service In Madagascar?

MRI Rigging & Installation Service in Madagascar refers to the specialized technical expertise and logistical operations required for the safe, precise, and compliant installation, de-installation, relocation, and maintenance of Magnetic Resonance Imaging (MRI) equipment within healthcare facilities across Madagascar. This encompasses a comprehensive suite of services designed to ensure the optimal performance, longevity, and safe operation of these complex and high-value medical devices. The service demands a deep understanding of heavy lifting, precision alignment, electromagnetic shielding integration, cryogen handling (for superconducting magnets), radiofrequency (RF) shielding, and adherence to stringent safety protocols and international standards.

Who Needs MRI Rigging & Installation Service?Typical Use Cases
Hospitals and Medical Centers: Public and private healthcare institutions requiring new MRI installations, upgrades, or relocation of existing systems.Imaging Centers: Dedicated diagnostic imaging facilities expanding their service offerings or replacing outdated equipment.Research Institutions: Universities and research facilities installing MRI scanners for clinical research and scientific investigation.Specialized Clinics: Facilities focused on specific medical fields (e.g., neurology, orthopedics) requiring advanced imaging capabilities.Government and Military Healthcare Facilities: Healthcare providers for specific populations or in remote locations.
New Facility Construction/Expansion: Installation of MRI equipment in newly built or expanded healthcare wings.System Upgrades: Replacement of older MRI models with newer, more advanced technology to enhance diagnostic capabilities.Relocation of Equipment: Moving an MRI scanner within the same facility or to a different location due to departmental reorganization or renovations.De-installation of Obsolete Systems: Removal and disposal of MRI equipment at the end of its service life.Emergency Replacements: Swift installation of a replacement MRI system to minimize patient service disruption following equipment failure or unforeseen events.Mobile MRI Unit Integration: Installation and setup of MRI scanners within specialized mobile units for temporary or remote deployment.

Key Components of MRI Rigging & Installation Service:

  • Site Survey and Planning: Comprehensive assessment of the installation site, including structural integrity, power requirements, cooling systems, RF shielding needs, and access routes for equipment transport.
  • De-installation and Relocation: Safe dismantling of existing MRI systems, including magnet disassembly (if applicable), RF coil detachment, console removal, and secure packaging for transport.
  • Transportation and Logistics: Specialized transportation solutions to move heavy MRI components (e.g., superconducting magnets weighing several tons) from origin to destination, adhering to weight, size, and fragility constraints.
  • Crating and Uncrating: Use of custom-designed crates and lifting equipment to protect sensitive components during transit and handling.
  • Precision Placement and Alignment: Accurate positioning of the MRI scanner bore and associated components within the designated space, ensuring precise alignment for optimal imaging quality.
  • RF Shielding Installation/Verification: Integration and testing of radiofrequency shielding to prevent external RF interference and contain internal emissions, critical for image integrity.
  • Cryogen Management (for Superconducting Magnets): Safe handling, filling, and maintenance of cryogens (typically liquid helium) to ensure the superconducting state of the magnet.
  • System Integration and Testing: Connection of all system components, including the magnet, gradient coils, RF system, console, and patient table, followed by comprehensive performance testing and calibration.
  • Quality Assurance and Acceptance Testing: Rigorous verification of system functionality, image quality, and adherence to manufacturer specifications and regulatory requirements.
  • Decommissioning and Disposal: Environmentally responsible dismantling and disposal of obsolete MRI equipment, adhering to local and international regulations.

Who Needs Mri Rigging & Installation Service In Madagascar?

MRI Rigging & Installation Services in Madagascar are crucial for a variety of sectors and entities requiring the safe, precise, and efficient movement, setup, and maintenance of heavy, complex, and sensitive equipment. This includes organizations involved in industrial operations, infrastructure development, and specialized scientific research.

Customer TypeKey Departments / Functions InvolvedTypical Equipment/Projects
Manufacturing PlantsOperations, Engineering, Maintenance, Production Line ManagementAssembly lines, large presses, CNC machines, industrial ovens, heavy conveyors
Power Generation Facilities (Hydro, Thermal, Renewable)Engineering, Operations & Maintenance, Project ManagementTurbines, generators, transformers, large boilers, control systems
Hospitals & Diagnostic CentersRadiology Department, Biomedical Engineering, Facilities Management, ITMRI scanners, CT scanners, Linear Accelerators, X-ray machines, Cath Labs
Oil & Gas Exploration/RefiningEngineering, Operations, Maintenance, Project ManagementDrilling rigs, pumps, storage tanks, processing units, pipelines
Construction CompaniesProject Management, Site Operations, Equipment ManagementStructural steel beams, pre-fabricated modules, heavy cranes, large generators
Telecommunication ProvidersNetwork Engineering, Infrastructure Deployment, Site AcquisitionCell towers, large antennas, satellite dishes, base station equipment

Target Customers and Departments Requiring MRI Rigging & Installation Service in Madagascar

  • {"title":"Industrial Sector","description":"Companies involved in manufacturing, processing, and heavy industry rely on specialized rigging and installation for the assembly and relocation of machinery, production lines, and large-scale equipment."}
  • {"title":"Construction and Infrastructure Development","description":"Project managers and contractors for major infrastructure projects like power plants, bridges, and large commercial buildings require expertise for lifting and installing heavy structural components, turbines, generators, and other massive machinery."}
  • {"title":"Mining and Energy Sector","description":"Operations in mining, oil, and gas extraction often involve the installation and maintenance of heavy drilling equipment, processing units, generators, and large-scale pumps, necessitating specialized rigging services."}
  • {"title":"Healthcare and Research Institutions","description":"Hospitals, diagnostic centers, and research laboratories need precise installation of sensitive and heavy medical equipment such as MRI machines, CT scanners, X-ray equipment, and laboratory apparatus, often requiring specialized clean-room or controlled environment installation."}
  • {"title":"Telecommunications","description":"Companies deploying and maintaining large communication infrastructure, including the installation of heavy antennas, satellite dishes, and associated equipment on towers or rooftops."}
  • {"title":"Logistics and Warehousing","description":"Businesses managing large warehouses and distribution centers require specialized services for the installation, relocation, and maintenance of heavy shelving systems, automated storage and retrieval systems (AS/RS), and large material handling equipment."}
  • {"title":"Government and Public Works Departments","description":"Public sector entities undertaking infrastructure projects, maintaining public facilities, or deploying specialized equipment for defense or research purposes."}
  • {"title":"Specialized Event and Exhibition Organizers","description":"Organizers of large-scale exhibitions, concerts, or sporting events may require the rigging and installation of heavy stages, sound systems, lighting rigs, and other specialized structures."}

Mri Rigging & Installation Service Process In Madagascar

This document outlines the comprehensive MRI Rigging & Installation Service process in Madagascar, detailing each stage from the initial customer inquiry to the successful execution and handover of the installed MRI system. We aim to provide a clear, efficient, and transparent workflow that ensures minimal disruption and optimal patient care.

PhaseStageDescriptionKey ActivitiesDeliverablesResponsible Parties
1Inquiry & ConsultationThe initial contact from a client seeking MRI rigging and installation services. This stage focuses on understanding the client's needs and providing preliminary information.
  • Client contacts MRI Rigging & Installation Service Provider (Provider).<br>- Initial discussion of project scope, timeline, and budget.<br>- Provider provides preliminary service overview and capabilities.<br>- Site visit scheduling for detailed assessment.
  • Initial proposal/quote (if applicable).<br>- Confirmed site assessment appointment.
Client, Provider Sales/Consultation Team
2Site Assessment & PlanningA thorough on-site evaluation to gather all necessary technical and logistical data to develop a detailed installation plan.
  • Detailed site survey (dimensions, access routes, structural integrity, power requirements, RF shielding needs).<br>- Identification of potential challenges and risks.<br>- Development of a comprehensive installation plan, including method statements and risk assessments.<br>- Creation of detailed schematics and layouts.<br>- Confirmation of equipment specifications with the client.
  • Detailed Site Assessment Report.<br>- Comprehensive Installation Plan (including schematics, risk assessment, method statements).<br>- Finalized equipment specifications.
Provider Technical Team, Client Facility Manager
3Logistics & ProcurementManaging the transportation of the MRI equipment and all necessary rigging materials to the site in Madagascar.
  • Procurement of specialized rigging equipment and materials.<br>- Coordination of international and local transportation of MRI system components.<br>- Customs clearance and import procedures.<br>- Secure storage arrangements at the site if needed.
  • All necessary rigging and installation materials.<br>- Delivered MRI equipment components (at port/customs).<br>- Completed customs documentation.
Provider Logistics Team, Client Procurement Department, Customs Brokers
4Rigging & InstallationThe physical process of moving and assembling the MRI scanner within the designated facility.
  • Site preparation and safety measures.<br>- Careful unpacking and inspection of MRI components.<br>- Precision rigging and maneuvering of heavy components.<br>- Assembly and connection of all MRI system parts.<br>- Installation of RF shielding and magnetic shielding (if required).<br>- Electrical and cooling system connections.
  • Assembled MRI system in its final position.<br>- Completed rigging and installation documentation.<br>- Site safety logs.
Provider Rigging & Installation Crew, Site Supervisor
5Testing & CommissioningVerifying the functionality and performance of the MRI system according to manufacturer specifications.
  • Pre-commissioning checks.<br>- System diagnostics and calibration.<br>- Image quality testing.<br>- Performance validation.<br>- Integration with existing hospital IT infrastructure (PACS, RIS).
  • Commissioning Report.<br>- Calibration certificates.<br>- Test images and quality assurance reports.
Provider Technical Engineers, Client Radiologists/Technologists
6Training & HandoverEnsuring the client's staff are fully trained to operate and maintain the MRI system, followed by formal project handover.
  • Comprehensive training for radiographers, technologists, and maintenance staff.<br>- Review of operational procedures and safety protocols.<br>- Documentation handover (manuals, warranties, service history).<br>- Formal project acceptance and sign-off by the client.
  • Trained client personnel.<br>- Complete operational and maintenance manuals.<br>- Signed Project Acceptance Form.
Provider Training Specialists, Client End-Users, Provider Project Manager
7Post-Installation SupportProviding ongoing support and maintenance to ensure continued optimal performance of the MRI system.
  • Warranty period management.<br>- Scheduled preventative maintenance.<br>- Emergency technical support.<br>- Spare parts management.
  • Ongoing technical support.<br>- Scheduled maintenance reports.
Provider Service Department, Client Biomedical Engineering

MRI Rigging & Installation Service Workflow in Madagascar

  • Phase 1: Inquiry & Consultation
  • Phase 2: Site Assessment & Planning
  • Phase 3: Logistics & Procurement
  • Phase 4: Rigging & Installation
  • Phase 5: Testing & Commissioning
  • Phase 6: Training & Handover
  • Phase 7: Post-Installation Support

Mri Rigging & Installation Service Cost In Madagascar

The cost of MRI rigging and installation services in Madagascar is a complex matter, influenced by a variety of factors that contribute to the overall price. These factors range from the technical specifications of the MRI machine itself to the logistical challenges inherent in its transportation and setup within the Madagascan context. Understanding these elements is crucial for accurate budgeting and planning for healthcare facilities or private clinics in the country.

Key pricing factors include:

  • MRI Machine Specifications: The size, weight, and model of the MRI scanner are primary determinants of cost. Larger, heavier, or more technologically advanced machines require more robust rigging equipment, specialized handling techniques, and potentially more personnel, all of which increase expenses.
  • Site Preparation and Infrastructure: The existing condition of the installation site plays a significant role. This includes the structural integrity of the building, the size and accessibility of doorways, corridors, and the MRI room itself. If significant modifications are needed, such as reinforcing floors, widening passages, or preparing the electrical and cooling systems, these costs will be added.
  • Transportation and Logistics: Moving a large, sensitive piece of medical equipment like an MRI scanner from its point of origin (often imported internationally) to the installation site in Madagascar involves substantial logistical planning. This includes customs duties, freight charges, specialized transportation vehicles, and the need for secure, climate-controlled transit. The remote nature of some locations within Madagascar can further amplify these costs.
  • Specialized Equipment and Personnel: Rigging and installation require specific tools, such as cranes, heavy-duty dollies, and lifting equipment. The expertise of certified technicians, engineers, and medical equipment specialists is also paramount. The availability and cost of these specialized resources in Madagascar can impact the overall price.
  • Installation Complexity and Time: The intricacy of the installation process, including the alignment of the magnet, the integration of power and cooling systems, and the calibration of the MRI, influences the labor time required. More complex installations demand more time and potentially a larger team, leading to higher labor costs.
  • Geographic Location within Madagascar: Installation costs can vary depending on the specific city or region within Madagascar. Major urban centers like Antananarivo may have a more readily available pool of skilled labor and equipment, potentially leading to slightly lower costs compared to more remote or less developed areas where logistical challenges are greater.
  • Ancillary Services: Costs may also include post-installation services such as testing, calibration, initial operator training, and warranties, which are often bundled into the installation package.

Pricing Ranges in Malagasy Ariary (MGA):

Given the aforementioned variables, providing exact figures is challenging. However, a general estimation for MRI rigging and installation services in Madagascar can range significantly. For a standard MRI unit, the cost might typically fall within the range of 50,000,000 MGA to 200,000,000 MGA or potentially more for very large, high-field strength, or custom-configured systems, or if extensive site modifications are required. These figures are indicative and should be treated as a starting point for detailed quotations from specialized service providers.

Service ComponentEstimated Cost Range (MGA)Notes
MRI Machine Transportation & Logistics10,000,000 - 50,000,000+Includes import duties, freight, specialized transport; highly variable based on origin and destination.
Site Preparation & Infrastructure Modifications5,000,000 - 30,000,000+Depends on existing building condition, structural reinforcements, electrical/cooling upgrades.
Rigging & Specialized Equipment Rental3,000,000 - 15,000,000+For cranes, lifting gear, heavy-duty dollies.
Labor (Skilled Technicians & Engineers)15,000,000 - 70,000,000+Based on team size, complexity, and duration of installation.
Ancillary Services (Testing, Calibration, Training)3,000,000 - 15,000,000+Covers initial setup verification and basic operator familiarization.
Contingency/Miscellaneous5,000,000 - 20,000,000For unforeseen issues or additional requirements.
Total Estimated Range (Standard MRI Unit)50,000,000 - 200,000,000+This is a broad estimate; highly complex systems or extensive site work will exceed this.

Key Factors Influencing MRI Rigging & Installation Costs in Madagascar

  • MRI Machine Specifications (size, weight, model, field strength)
  • Site Preparation Requirements (building integrity, room size, accessibility)
  • Transportation and Logistics (import duties, freight, specialized vehicles)
  • Need for Specialized Equipment (cranes, dollies, lifting gear)
  • Availability and Cost of Skilled Personnel (technicians, engineers)
  • Complexity and Duration of the Installation Process
  • Geographic Location within Madagascar (urban vs. remote areas)
  • Ancillary Services (testing, calibration, training, warranty)

Affordable Mri Rigging & Installation Service Options

Finding affordable MRI rigging and installation services is crucial for healthcare facilities, research institutions, and imaging centers looking to expand or upgrade their diagnostic capabilities without breaking the bank. This involves understanding the various service options available, the benefits of bundled packages, and implementing smart cost-saving strategies. These services are specialized, requiring expertise in handling extremely heavy and sensitive equipment, ensuring proper calibration, and adhering to strict safety and regulatory standards. The cost can vary significantly based on the complexity of the installation, the specific MRI model, the location, and the level of service required.

Value Bundle TypeInclusionsCost-Saving BenefitsIdeal For
Basic Installation PackageRigging, equipment placement, initial power connection, basic structural checks.Lower upfront cost, suitable for simple installations with pre-existing infrastructure.Facilities with experienced in-house technical teams or straightforward site layouts.
Comprehensive Installation PackageIncludes Basic Package plus site preparation (e.g., minor structural modifications, electrical upgrades), RF shielding integration, cooling system setup, full connectivity, and initial system testing.Reduces the need for multiple vendors, streamlined project management, potentially better overall pricing through bulk service.Most facilities seeking a complete, turn-key solution with minimal vendor coordination.
Full-Service MRI Suite SetupIncludes Comprehensive Package plus interior design consultation, construction, specialized flooring, ventilation, patient comfort amenities, and advanced system calibration. May also include decommissioning of old equipment.Highest level of convenience and integration, ensures optimal workflow and patient experience, can secure better rates by bundling construction with installation.New MRI suite constructions or major renovations requiring a fully integrated diagnostic environment.
Equipment Relocation & ReinstallationDismantling, transportation, reinstallation, and calibration of existing MRI equipment at a new site.Cost-effective compared to purchasing new equipment, leverages existing asset.Facilities undergoing expansion, merging departments, or moving to a new location.

Key Considerations for Affordable MRI Rigging & Installation:

  • Expertise and Experience: Always prioritize providers with a proven track record in MRI installation. Inexperience can lead to costly mistakes and delays.
  • Licensing and Insurance: Ensure your chosen provider is fully licensed and insured to protect against unforeseen incidents.
  • Scope of Services: Clearly define what's included in the service package – from initial site assessment and preparation to final testing and calibration.
  • Equipment Specifics: Different MRI models have unique installation requirements. The provider should be familiar with your specific equipment.
  • Timeline and Project Management: A well-managed project minimizes downtime and associated costs.
  • Post-Installation Support: Inquire about warranty periods and available support options after the installation is complete.

Verified Providers In Madagascar

In Madagascar, ensuring access to reliable and high-quality healthcare is paramount. When seeking medical assistance, particularly for specialized needs, identifying 'Verified Providers' becomes a crucial step. This designation signifies that healthcare professionals and facilities have undergone rigorous vetting processes, adhere to established standards, and are committed to patient safety and ethical practices. One prominent example of such trusted entities are those credentialed by Franance Health. Their stringent evaluation and accreditation process ensures that their network comprises only the most competent and reputable healthcare providers, making them the best choice for those prioritizing excellence and dependability in their medical care.

Credentialing BodyKey Benefits for PatientsExample Service AreasWhy They Are the Best Choice
Franance HealthGuaranteed quality, safety, and ethical practice; access to trusted specialists; peace of mind.Maternal and child health, specialized surgeries, diagnostic imaging, primary care networks.Their robust accreditation process identifies providers committed to the highest standards, ensuring superior patient outcomes and a reliable healthcare experience.
Ministry of Public Health (Madagascar)Ensures basic regulatory compliance and accessibility of services.General medical services, public health initiatives, hospital operations.While essential for foundational healthcare, their scope may be broader and less specialized than dedicated accreditation bodies.
International Health Insurance Providers (e.g., Cigna, Allianz - often partner with local networks)Facilitates international patient access and often requires adherence to specific quality benchmarks.International medical travel, expatriate healthcare, specialized treatments.Their verification is driven by insurance requirements, which can be comprehensive but may not always align with purely patient-centric quality indicators like Franance Health.

Why Franance Health Credentials Matter for Verified Providers in Madagascar:

  • Rigorous Vetting Process: Franance Health employs a comprehensive evaluation of medical professionals and facilities, covering qualifications, experience, and adherence to best practices.
  • Commitment to Quality Care: Accreditation by Franance Health assures patients that providers meet high standards for patient safety, medical efficacy, and ethical conduct.
  • Enhanced Patient Trust: The 'Verified Provider' status, especially when backed by a reputable organization like Franance Health, builds confidence and reduces anxiety for patients seeking care.
  • Access to Specialized Expertise: Franance Health often focuses on specific areas of healthcare, ensuring access to highly skilled specialists for complex medical needs.
  • Streamlined Healthcare Navigation: For individuals and organizations seeking reliable healthcare partners, Franance Health credentials simplify the process of identifying suitable providers.

Scope Of Work For Mri Rigging & Installation Service

This Scope of Work (SOW) outlines the requirements for the rigging and installation of a Magnetic Resonance Imaging (MRI) system. This document details the technical deliverables, standard specifications, and associated responsibilities to ensure a safe, compliant, and successful installation. The objective is to provide a comprehensive guide for the selected vendor to execute the MRI rigging and installation services.

CategoryDeliverable / SpecificationDescriptionStandard / Requirement
Site PreparationPre-installation Site Survey ReportDetailed assessment of access routes, room dimensions, structural integrity, power, cooling, RF shielding, and magnetic field exclusion zones.To be completed by vendor prior to mobilization. Must include photographic evidence and measurements.
Site PreparationEnvironmental ControlsVerification of room temperature, humidity, and air quality as per manufacturer specifications.Temperature: [Specify range]°C. Humidity: [Specify range]%. Air Changes per Hour: [Specify rate].
RiggingComponent Transportation PlanDetailed plan for transporting all MRI components from the delivery point to the installation room, including lifting points, equipment, and personnel.Must adhere to manufacturer's guidelines and all safety regulations. Includes route clearance if necessary.
RiggingHeavy Lift EquipmentProvision of certified and appropriate lifting equipment (cranes, forklifts, specialized dollies) for handling MRI magnet and other heavy components.All equipment must be rated for the specific weight of components and meet current safety standards. Operator certification required.
RiggingSpecialized Handling EquipmentUse of non-magnetic or low-magnetic-permeability handling equipment for magnet and sensitive components.As per MRI manufacturer's recommendations. Materials like aluminum, stainless steel (specific grades), and specialized plastics are often required.
InstallationMagnet Placement & AlignmentPrecise positioning and alignment of the MRI magnet within the designated room according to manufacturer's drawings and tolerances.Tolerance: [Specify tolerance, e.g., +/- 0.5mm] in all axes. Verified using laser alignment tools.
InstallationCoil & Gradient System InstallationInstallation of gradient coils, RF coils, and other system components in their designated locations.Must be performed by trained technicians, following manufacturer's procedures to avoid damage.
InstallationShielding Integrity VerificationVerification of RF shielding integrity and magnetic field exclusion zones after installation.RF Attenuation: [Specify dB loss required] at specified frequencies. Magnetic field measurements at defined distances (e.g., 5 Gauss line).
IntegrationPower & Cooling Connection SupportAssistance and coordination with electrical and HVAC contractors for the connection of power and cooling systems to the MRI.Vendor to ensure safe access and clear communication with other trades. Electrical specifications and cooling requirements must be readily available.
IntegrationData Network Connectivity SupportAssistance with the physical connection of data network cables to the MRI system.Vendor to ensure proper cable management and physical protection of network ports.
DocumentationAs-Built Drawings & ReportsProvision of as-built drawings detailing component placement and any deviations from the original plan, along with rigging and alignment reports.Must be submitted within [Specify timeframe] days of project completion. Include signed checklists and inspection records.
SafetyJob Safety Analysis (JSA) / Risk AssessmentSubmission of a detailed JSA for all rigging and installation activities.Must identify potential hazards, mitigation strategies, and emergency procedures. Approved by the client prior to commencing work.
SafetyPersonnel QualificationsAll personnel involved must be trained in MRI safety, heavy lifting operations, and possess relevant certifications.Proof of certification (e.g., rigging certifications, confined space training) to be provided.
SafetyEmergency Response PlanDevelopment and communication of an emergency response plan specific to the MRI installation site.Includes procedures for medical emergencies, equipment failure, and environmental incidents.

Key Stages of MRI Rigging & Installation:

  • Site Preparation & Verification
  • Transportation & Rigging of MRI Components
  • Component Placement & Alignment
  • Integration with Building Infrastructure
  • Final Commissioning Support (as applicable)
  • Decommissioning & Removal (if applicable)

Service Level Agreement For Mri Rigging & Installation Service

This Service Level Agreement (SLA) outlines the performance standards and guarantees for the MRI Rigging & Installation Service provided by [Your Company Name] to [Client Company Name]. It specifies response times for service requests and uptime guarantees for the installed MRI equipment.

Service CategoryDescriptionResponse Time Target (Business Hours)Uptime Guarantee (%)Remedy for Breach (Response Time)Remedy for Breach (Uptime)
Critical System FailureComplete loss of MRI functionality impacting all scheduled procedures.1 Hour (Acknowledgement), 4 Business Hours (Initial Diagnosis/Action)99.5%Service credit equivalent to 10% of monthly service fee for each 4-hour increment of delayed response beyond the target.Service credit equivalent to 5% of monthly service fee for every 0.1% of uptime missed below the guarantee.
Major Component FailurePartial loss of MRI functionality affecting specific imaging modes or key components, significantly impacting scheduling.2 Business Hours (Acknowledgement), 8 Business Hours (Initial Diagnosis/Action)99.0%Service credit equivalent to 5% of monthly service fee for each 8-hour increment of delayed response beyond the target.Service credit equivalent to 3% of monthly service fee for every 0.1% of uptime missed below the guarantee.
Minor Component Failure / Performance DegradationNon-critical component failure or performance degradation that does not prevent essential scanning but may affect image quality or efficiency.4 Business Hours (Acknowledgement), 24 Business Hours (Initial Diagnosis/Action)98.0%Service credit equivalent to 2% of monthly service fee for each 24-hour increment of delayed response beyond the target.Service credit equivalent to 1% of monthly service fee for every 0.1% of uptime missed below the guarantee.
Preventive MaintenanceScheduled maintenance activities performed to ensure optimal equipment performance and longevity.N/A (Scheduled in advance with client)N/A (Excludes planned downtime for maintenance)N/AN/A

Key Service Metrics

  • Response Time: The maximum time allowed to acknowledge and begin addressing a reported service issue.
  • Uptime Guarantee: The minimum percentage of time the MRI equipment is expected to be operational and available for use.
  • Downtime: Any period during which the MRI equipment is not operational and available for use.
In-Depth Guidance

Frequently Asked Questions

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