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PSA Oxygen Plant Commissioning & Performance Testing Service in Madagascar
Engineering Excellence & Technical Support
PSA Oxygen Plant Commissioning & Performance Testing Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Optimized Startup & Validation for Uninterrupted Oxygen Supply
Our expert team conducts meticulous commissioning and performance testing of PSA oxygen plants in Madagascar, ensuring rapid, safe, and efficient startup. We validate operational parameters against stringent international standards, guaranteeing reliable and high-purity oxygen production crucial for healthcare and industrial applications across the island nation.
Precision Performance Analysis & Efficiency Gains
We deploy advanced diagnostic tools and methodologies for comprehensive performance testing of Madagascar's PSA oxygen facilities. Our analysis pinpoints potential bottlenecks, optimizes energy consumption, and verifies adherence to purity specifications, leading to enhanced operational efficiency and reduced maintenance costs for our clients.
Localized Expertise for Madagascar's Unique Operational Landscape
With deep understanding of Madagascar's specific logistical and environmental challenges, our PSA oxygen plant commissioning and performance testing services are tailored for success. We navigate local regulations and conditions, providing robust solutions that ensure long-term plant reliability and contribute to the vital oxygen infrastructure of the region.
What Is Psa Oxygen Plant Commissioning & Performance Testing Service In Madagascar?
PSA (Pressure Swing Adsorption) Oxygen Plant Commissioning & Performance Testing Service in Madagascar refers to the comprehensive process of verifying and validating the operational readiness, efficiency, and output of an installed PSA oxygen generation system within the Malagasy context. This service ensures the plant meets specified design parameters and regulatory requirements, guaranteeing reliable and pure oxygen supply for various applications. It encompasses a systematic evaluation of all plant components, subsystems, and the overall system's ability to consistently produce oxygen of the required purity, flow rate, and pressure, while adhering to safety protocols and environmental regulations applicable in Madagascar.
| Who Needs PSA Oxygen Plant Commissioning & Performance Testing Service? | Typical Use Cases in Madagascar | |||||
|---|---|---|---|---|---|---|
| Hospitals and Healthcare Facilities: Requiring reliable and high-purity medical oxygen for patient care, surgery, and respiratory support. Ensuring compliance with medical gas standards. | Industrial Operations: Such as welding, cutting, wastewater treatment, fish farming (aquaculture), and chemical processes where oxygen is a critical input. Optimizing process efficiency and safety. | Mining and Metallurgy: For processes like smelting, refining, and cutting operations. Ensuring consistent oxygen supply for high-temperature applications. | Environmental Applications: For activated sludge processes in wastewater treatment plants to enhance biological oxygen demand (BOD) removal. | Research and Development Laboratories: Needing specific oxygen concentrations for experimental purposes. | Remote or Off-Grid Locations: Where traditional oxygen cylinder supply is logistically challenging or costly. Ensuring self-sufficiency and cost-effectiveness. | New Plant Installations or Major Upgrades: To guarantee that the system is installed correctly and performs to expectations before full-scale operation. |
Key Stages and Components of PSA Oxygen Plant Commissioning & Performance Testing:
- Pre-Commissioning Checks: Visual inspections of all equipment, piping, electrical connections, instrumentation, and safety systems. Verification of installation against design drawings and manufacturer specifications. Leak testing of pneumatic and process lines.
- System Start-up and Functional Testing: Gradual introduction of power and process gases. Verification of individual component functionality (compressors, dryers, valves, control systems). Initial low-flow and low-pressure operation to check system integrity.
- Performance Testing & Validation: Operation at designed capacity and pressure to measure actual oxygen purity, flow rate, and recovery. Determination of adsorption/desorption cycle efficiency. Analysis of compressed air consumption and power usage. Evaluation of dew point of dried air and product oxygen.
- Safety System Verification: Testing of pressure relief valves, emergency shutdown systems, alarms, and interlocks. Confirmation of compliance with relevant industrial safety standards.
- Documentation and Reporting: Generation of comprehensive commissioning reports detailing test procedures, results, deviations, and recommendations. Provision of as-built drawings and operational manuals.
- Operator Training: On-site training for plant operators on normal operation, start-up/shutdown procedures, routine maintenance, and troubleshooting.
Who Needs Psa Oxygen Plant Commissioning & Performance Testing Service In Madagascar?
Oxygen is a vital medical gas, crucial for a wide range of healthcare services. In Madagascar, as in many developing nations, the availability of reliable and high-quality oxygen is paramount for effective patient care. PSA (Pressure Swing Adsorption) oxygen plants offer an on-site, cost-effective solution for generating medical-grade oxygen. Ensuring these plants are installed correctly, operate efficiently, and consistently produce oxygen meeting stringent medical standards requires specialized commissioning and performance testing services. This service is essential for any entity in Madagascar that operates or intends to operate a PSA oxygen plant for medical purposes.
| Customer Type | Key Needs for Commissioning & Testing | Potential Benefits |
|---|---|---|
| Public & Private Hospitals/Clinics | Ensuring continuous supply of medical oxygen, compliance with safety and quality standards, optimal plant performance, preventing downtime. | Improved patient outcomes, reduced operational costs, enhanced reliability of essential medical equipment. |
| NGOs in Healthcare | Verification of plant functionality in remote or challenging locations, adherence to project timelines and budgets, ensuring sustainable oxygen provision. | Effective delivery of healthcare services, greater impact of humanitarian aid, long-term self-sufficiency. |
| Government Health Ministries | Quality assurance of procured equipment, standardization of oxygen supply across the nation, regulatory compliance, efficient resource allocation. | Nationwide access to safe and reliable medical oxygen, improved public health infrastructure, reduced reliance on imported oxygen. |
| Oxygen Plant Manufacturers/Suppliers | Validation of installation, handover support to clients, troubleshooting, compliance with contractual obligations, building client trust. | Successful project completion, client satisfaction, positive brand reputation, reduced post-installation issues. |
| Industrial Users (Specialized) | Ensuring the purity and consistency of oxygen for specific industrial processes, meeting precise technical specifications. | Reliable and high-quality oxygen supply for critical industrial applications, optimized process efficiency. |
Target Customers and Departments Requiring PSA Oxygen Plant Commissioning & Performance Testing Services in Madagascar:
- {"customer":"Public Hospitals and Healthcare Facilities","departments":["Hospital Administration","Medical Engineering/Biomedical Department","Intensive Care Units (ICUs)","Operating Theaters","Emergency Rooms","Respiratory Therapy Departments"]}
- {"customer":"Private Hospitals and Clinics","departments":["Clinic Management","Technical/Facilities Management","Anesthesia Departments","Pulmonology Departments"]}
- {"customer":"Non-Governmental Organizations (NGOs) involved in Healthcare","departments":["Project Management","Logistics and Operations","Medical Program Management"]}
- {"customer":"Government Health Ministries and Agencies","departments":["Procurement Department","Technical Services Division","Quality Assurance Department","National Health Infrastructure Planning"]}
- {"customer":"Manufacturers and Suppliers of PSA Oxygen Plants","departments":["Installation and Commissioning Teams","Sales and Technical Support","After-Sales Service"]}
- {"customer":"Industrial Users requiring medical-grade oxygen (e.g., specialized laboratories)","departments":["Laboratory Management","Technical Operations"]}
Psa Oxygen Plant Commissioning & Performance Testing Service Process In Madagascar
This document outlines the comprehensive workflow for PSA Oxygen Plant Commissioning & Performance Testing Services in Madagascar, from initial client inquiry to successful project completion. The process is designed to ensure a systematic and efficient execution, adhering to international standards and local regulations, guaranteeing optimal plant performance and client satisfaction.
| Phase | Key Activities | Deliverables/Outcomes |
|---|---|---|
| Inquiry & Initial Consultation | Client contact, scope discussion, site context understanding. | Understanding of client needs, preliminary project scope definition. |
| Technical Assessment & Proposal Development | Review of plant data, site conditions assessment, service scope definition, cost estimation. | Detailed technical proposal, pricing, and timeline. |
| Contract Negotiation & Agreement | Review and agreement on proposal terms, signing of contract. | Signed contract, formal project initiation. |
| Pre-mobilization & Planning | Resource planning, logistics coordination, safety plan development, procedure finalization. | Project execution plan, safety protocols, detailed testing procedures. |
| Mobilization & Site Arrival | Team deployment, equipment transport, site access, setup. | On-site presence of qualified team and equipment. |
| Pre-commissioning Checks | Visual inspections, connection verification, documentation review, purging. | Confirmation of system integrity, identification of potential issues. |
| Commissioning & Start-up | Controlled plant start-up, parameter monitoring, initial oxygen checks. | Functional PSA oxygen plant, preliminary oxygen output. |
| Performance Testing | Execution of capacity, purity, and efficiency tests. | Validated plant performance against specifications. |
| Data Analysis & Reporting | Data compilation, analysis, report generation. | Comprehensive commissioning and performance test report. |
| Client Handover & Training | Report presentation, operator training, documentation handover. | Trained personnel, approved plant operation, complete documentation package. |
| Demobilization & Project Closure | Site demobilization, equipment removal, final administrative closure. | Clean site, project closure documentation. |
Workflow Stages:
- {"title":"1. Inquiry & Initial Consultation","description":"Client expresses interest in PSA oxygen plant commissioning and performance testing services. This involves initial communication to understand project scope, plant specifications, location (Madagascar), and desired outcomes."}
- {"title":"2. Technical Assessment & Proposal Development","description":"Our team conducts a preliminary technical assessment based on provided plant documentation. We then develop a detailed proposal outlining service scope, methodology, timelines, required resources, safety protocols, and cost estimates."}
- {"title":"3. Contract Negotiation & Agreement","description":"The proposal is reviewed by the client, followed by negotiation of terms and conditions. Upon agreement, a formal contract is signed, initiating the project."}
- {"title":"4. Pre-mobilization & Planning","description":"Detailed project planning commences, including resource allocation (personnel, equipment, specialized tools), logistics for personnel and equipment transport to Madagascar, and site access arrangements. Development of detailed testing procedures and safety plans."}
- {"title":"5. Mobilization & Site Arrival","description":"Our qualified commissioning and testing team mobilizes to Madagascar. This includes obtaining necessary visas, work permits, and ensuring all equipment is cleared through customs. Site setup and establishment of temporary facilities as required."}
- {"title":"6. Pre-commissioning Checks","description":"Thorough visual inspections of the PSA oxygen plant and its components. Verification of all electrical, mechanical, and instrumentation connections. Review of as-built drawings and documentation against installed systems. Inert gas purging and leak testing of pneumatic lines."}
- {"title":"7. Commissioning & Start-up","description":"Controlled start-up of the PSA oxygen plant. This phase involves gradual pressurization, system calibration, and monitoring of key operational parameters. Initial oxygen generation and purity checks."}
- {"title":"8. Performance Testing","description":"Execution of standardized performance tests to verify the plant's ability to meet specified oxygen production capacity, purity levels, and energy efficiency. This may include tests under various operating conditions and load scenarios."}
- {"title":"9. Data Analysis & Reporting","description":"Collection and analysis of all test data. Generation of a comprehensive commissioning and performance testing report, including findings, deviations from specifications, recommendations for optimization, and confirmation of satisfactory operation."}
- {"title":"10. Client Handover & Training","description":"Presentation of the final report to the client. On-site training for plant operators and maintenance personnel on plant operation, troubleshooting, and routine maintenance procedures. Handover of all relevant documentation."}
- {"title":"11. Demobilization & Project Closure","description":"Dismantling of temporary facilities, removal of equipment, and final site cleanup. Completion of all administrative and financial closure procedures for the project."}
Psa Oxygen Plant Commissioning & Performance Testing Service Cost In Madagascar
The cost of commissioning and performance testing a Pressure Swing Adsorption (PSA) oxygen plant in Madagascar can vary significantly based on several key factors. These factors influence the complexity of the project, the duration of the services, the expertise required, and the logistical challenges involved in a remote location like Madagascar. Understanding these elements is crucial for budgeting and planning.
| Service Component | Typical Cost Range (MGA - Malagasy Ariary) | Notes |
|---|---|---|
| Basic Commissioning (Functional Checks) | 5,000,000 - 15,000,000 MGA | Covers initial setup, power-up, basic operational checks, and safety walk-through for smaller plants. |
| Full Commissioning (Including Initial Start-up & Stabilization) | 15,000,000 - 40,000,000 MGA | Includes initial start-up, system stabilization, basic parameter tuning, and operator initial training. Varies significantly with plant size. |
| Performance Testing (Standard Scope) | 20,000,000 - 60,000,000 MGA | Includes validating purity, flow rate, recovery, and initial energy consumption tests. May involve multiple test cycles. |
| Comprehensive Commissioning & Performance Testing (Large/Complex Plants) | 50,000,000 - 150,000,000+ MGA | For larger, high-capacity plants or those with advanced control systems, requiring extensive testing, optimization, and detailed reporting. Can be significantly higher for very large industrial applications. |
| Travel & Logistics (Per Engineer/Technician, per trip) | 2,000,000 - 10,000,000 MGA | Includes flights, accommodation, per diem, and local transportation. Highly dependent on the origin of personnel and destination within Madagascar. |
| Specialized Tooling/Calibration Equipment Rental | 1,000,000 - 5,000,000 MGA | If specialized, high-precision analyzers or calibration equipment are not part of the standard service package. |
| Operator Training (On-site, per day) | 500,000 - 2,000,000 MGA | For initial hands-on training and familiarization with the plant operations. |
Key Pricing Factors for PSA Oxygen Plant Commissioning & Performance Testing in Madagascar
- Plant Size and Capacity (Nm³/hr): Larger capacity plants require more extensive testing, calibration, and potentially more specialized equipment and personnel, leading to higher costs. Smaller, modular units might be less expensive.
- Complexity of the PSA System: The number of adsorption beds, the sophistication of the control system (PLC, SCADA), and the integration with other auxiliary equipment (compressors, dryers, purity analyzers) will impact the testing scope and duration.
- Scope of Services: "Commissioning" can range from basic functional checks to full integration and optimization. "Performance Testing" typically involves validating purity, flow rate, recovery, and energy efficiency against manufacturer specifications. The extent of these tests, including the number of test cycles and data analysis, will affect costs.
- Manufacturer's Involvement: Costs can differ if the commissioning is performed by the original equipment manufacturer (OEM), a third-party specialized service provider, or a local engineering firm with relevant expertise. OEM services often come at a premium but guarantee adherence to design specifications.
- Travel and Logistics: Madagascar's geographical location and infrastructure can significantly impact travel, accommodation, and transportation costs for engineers and technicians. Remote sites will incur higher logistical expenses.
- Duration of the Project: The time required for successful commissioning and testing, influenced by plant complexity and any unforeseen issues, directly translates to labor costs.
- Expertise and Experience of Technicians/Engineers: Highly specialized skills in PSA technology and oxygen production are required. The availability and cost of such expertise, especially for international personnel, will be a factor.
- Ancillary Equipment Testing: If the scope includes testing of supporting equipment like air compressors, dryers, oxygen storage tanks, or medical gas piping systems, this will add to the overall cost.
- Documentation and Reporting Requirements: The level of detail and formality required for commissioning reports, performance test reports, and certifications can influence the time spent on data compilation and review.
- Site Conditions and Preparations: If the site requires extensive preparation or if access is difficult, this could add to the project timeline and cost.
- Local Regulations and Permits: Any specific local regulations related to industrial plant operations or environmental compliance that require verification during commissioning can add to the scope.
Affordable Psa Oxygen Plant Commissioning & Performance Testing Service Options
Our affordable PSA Oxygen Plant Commissioning & Performance Testing service offers a range of value bundles and cost-saving strategies to ensure your oxygen generation system operates efficiently and reliably. We understand that budget is a critical factor, so we've designed our services to be flexible and cost-effective without compromising on quality or safety. Whether you're looking for essential pre-operational checks or comprehensive post-installation validation, our team is equipped to provide the expertise you need at a competitive price.
| Cost-Saving Strategy | Description | Benefit to Client |
|---|---|---|
| Bundled Service Pricing | Purchasing a complete commissioning and testing package often comes with a discount compared to individual service bookings. | Reduces overall project expenditure and simplifies invoicing. |
| Remote Diagnostic Support (Pre-Site Visit) | Initial troubleshooting and data analysis can sometimes be performed remotely, reducing the need for on-site technician time. | Minimizes travel costs and delays, allowing for faster problem resolution. |
| Scheduled Service Integration | Combining commissioning and performance testing with scheduled maintenance visits can lead to cost efficiencies. | Leverages technician availability and reduces mobilization costs for multiple service calls. |
| Standardized Testing Protocols | Utilizing our established and efficient testing procedures ensures rapid and accurate assessments. | Reduces testing duration and associated labor costs. |
| Energy Efficiency Recommendations | Our performance testing includes identifying opportunities to optimize energy consumption, leading to long-term operational savings. | Lower electricity bills and reduced carbon footprint over the plant's lifetime. |
| Preventative Maintenance Advice | Expert recommendations on maintenance schedules help prevent costly breakdowns and premature component failure. | Avoids unexpected repair expenses and minimizes plant downtime. |
Value Bundles to Suit Your Needs
- {"title":"Basic Commissioning Package","description":"Ideal for straightforward installations, this package includes essential pre-start-up checks, functional verification of key components (compressor, dryers, PSA towers, etc.), and initial operational parameter setting. It's designed to ensure your plant is ready for safe and basic operation."}
- {"title":"Standard Commissioning & Performance Testing Package","description":"This comprehensive bundle combines the basics with thorough performance testing. It includes all aspects of the Basic Package, plus detailed testing of oxygen purity, flow rate, pressure, dew point, and analysis of adsorption/desorption cycles. We provide a detailed performance report."}
- {"title":"Advanced Commissioning & Optimization Package","description":"For clients seeking maximum efficiency and long-term reliability, this package includes all elements of the Standard Package, along with advanced diagnostics, optimization of operating parameters for energy savings, and recommendations for preventative maintenance. This bundle aims to maximize your plant's lifespan and minimize operational costs."}
- {"title":"Customizable Service Tiers","description":"We can tailor any of our packages to your specific plant model, size, and unique requirements. Contact us to discuss a bespoke solution that precisely meets your needs and budget."}
Verified Providers In Madagascar
In Madagascar's healthcare landscape, navigating the complexities of finding reliable and qualified medical services is crucial for individuals and organizations. Franance Health stands out as a premier provider, distinguished by its rigorous credentialing process and unwavering commitment to quality. This dedication ensures that their network comprises only the most competent and ethical healthcare professionals and institutions, making them the definitive choice for comprehensive and trustworthy medical care in the region.
| Credentialing Aspect | Franance Health Standard | Benefit for Patients |
|---|---|---|
| Academic and Professional Qualifications | Verification of degrees, certifications, and specialized training from recognized institutions. | Ensures providers possess the fundamental knowledge and skills required for their practice. |
| Licensing and Regulatory Compliance | Confirmation of current and valid medical licenses and adherence to all Malagasy healthcare regulations. | Guarantees that providers are legally authorized to practice and operate within established legal frameworks. |
| Clinical Experience and Performance | Assessment of practical experience, peer reviews, and, where applicable, performance metrics. | Indicates a proven track record and the ability to apply theoretical knowledge effectively in real-world scenarios. |
| Ethical Conduct and Professionalism | Background checks and adherence to a strict code of conduct, including patient privacy and non-discrimination. | Promotes trust, respect, and a patient-centered approach to care. |
| Institutional Accreditation (for facilities) | Verification of accreditation from relevant national or international bodies for hospitals and clinics. | Confirms that facilities meet high standards for patient care, safety, and operational management. |
Key Advantages of Choosing Verified Franance Health Providers
- Uncompromising Quality Assurance: Franance Health employs a multi-faceted credentialing process that meticulously vets each provider for academic qualifications, professional experience, licensing, and adherence to ethical standards.
- Access to Specialized Expertise: Their network encompasses a broad spectrum of medical specialties, allowing patients to access highly skilled professionals for even the most complex health needs.
- Enhanced Patient Safety: The rigorous verification process minimizes risks associated with unqualified practitioners, ensuring a safer healthcare experience for all.
- Improved Patient Outcomes: By partnering with accredited and reputable providers, Franance Health contributes to better diagnoses, effective treatments, and ultimately, improved health outcomes for their clients.
- Streamlined Healthcare Navigation: Franance Health acts as a trusted intermediary, simplifying the process of finding and accessing appropriate medical care, saving valuable time and reducing stress.
- Commitment to Continuous Improvement: Franance Health regularly reviews and updates its credentialing criteria to align with evolving medical best practices and international standards.
Scope Of Work For Psa Oxygen Plant Commissioning & Performance Testing Service
This Scope of Work (SOW) outlines the services required for the commissioning and performance testing of a Pressure Swing Adsorption (PSA) Oxygen Plant. The objective is to ensure the plant operates safely, efficiently, and meets all specified performance criteria. This document details the technical deliverables, standard specifications, and activities to be performed by the service provider.
| Phase/Activity | Description | Key Technical Deliverables | Applicable Standard Specifications |
|---|---|---|---|
| Pre-Commissioning Checks | Visual inspection of all equipment, piping, electrical connections, and instrumentation against approved drawings and specifications. Verification of correct installation and alignment. Review of manufacturer data books and installation manuals. | Pre-Commissioning Checklist, Material Traceability Report, Installation Verification Report | Relevant ASME, ANSI, API, IEC standards, Project Specific Design Standards |
| Mechanical Completion Verification | Confirmation that all mechanical equipment is installed, tested (hydrostatic/pneumatic), and ready for operation. Verification of valve isolation, pressure relief device settings, and system cleaning. | Mechanical Completion Certificate, Hydrotest Certificates, Cleaning Certificates | Project Specific Mechanical Completion Procedures, Relevant ASME Codes |
| Pre-Operational Checks and System Readiness | Verification of utility availability (power, instrument air, cooling water), control system configuration, safety interlocks, and emergency shutdown (ESD) system functionality. Functional checks of individual equipment. | Pre-Operational Checklist, Control System Logic Verification Report, Safety Interlock Test Report | IEC 61511 (Functional Safety), Project Specific Control Philosophy |
| Cold Commissioning (Without Feed) | Running equipment at operational speeds without oxygen feed. Testing of rotating equipment (compressors, blowers), valve actuation, and basic control loop responses. Flushing and cleaning of process lines. | Rotating Equipment Test Reports, Valve Actuation Test Report, Flushing and Cleaning Reports | Manufacturer's Operating Manuals, Project Specific Commissioning Procedures |
| Hot Commissioning (With Feed) | Introduction of compressed air feed to the PSA system. Verification of adsorber cycle operation, valve sequencing, pressure and flow control. Initial oxygen generation and stabilization. | Adsorber Cycle Test Report, Control Loop Performance Report, Initial Oxygen Purity & Flow Data | Project Specific PSA Operating Procedures, Manufacturer's PSA Operating Manuals |
| Performance Testing | Systematic testing to verify oxygen production rate, purity, and recovery under various operating conditions and demand scenarios. Measurement of power consumption, noise levels, and vibration. Verification of PSA cycle efficiency. | Oxygen Purity Certificate, Oxygen Flow Rate Report, Recovery Rate Calculation, Power Consumption Report, Noise & Vibration Measurement Report, Final Performance Test Report | CGA (Compressed Gas Association) Standards, Project Specific Performance Guarantees, ISO 9001 Quality Management System |
| Training | On-the-job training and classroom sessions for client's operations and maintenance personnel on PSA system operation, troubleshooting, and routine maintenance. | Training Material, Training Attendance Record, Competency Assessment Report | Client's Training Requirements |
| Documentation and Reporting | Compilation of all commissioning and testing reports, test results, certificates, and as-built drawings. Provision of a final commissioning report summarizing all activities and outcomes. | Commissioning Dossier, As-Built Drawings, Final Commissioning Report, Lessons Learned Document | Client's Document Control Procedures, Project Specifications |
Key Activities and Phases
- Pre-Commissioning Checks
- Mechanical Completion Verification
- Pre-Operational Checks and System Readiness
- Cold Commissioning (Without Feed)
- Hot Commissioning (With Feed)
- Performance Testing
- Training
- Documentation and Reporting
Service Level Agreement For Psa Oxygen Plant Commissioning & Performance Testing Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Commissioning & Performance Testing Service of the PSA Oxygen Plant. It is designed to ensure efficient project completion and reliable operation of the newly commissioned plant.
| Service Category | Description | Response Time | Uptime Guarantee (Post-Commissioning) |
|---|---|---|---|
| Initial Site Mobilization | Arrival of commissioning team at the site after notification. | Within 2 business days of scheduled start date. | N/A |
| Critical Issue Resolution (Plant Downtime) | For issues causing complete plant shutdown or significant safety concerns during commissioning. | Within 4 business hours of notification. | N/A |
| Major Issue Resolution (Performance Degradation) | For issues impacting plant performance but not causing complete shutdown. | Within 1 business day of notification. | N/A |
| Minor Issue Resolution (Non-Critical) | For issues related to minor adjustments, documentation, or non-performance impacting issues. | Within 2 business days of notification. | N/A |
| Performance Testing Commencement | Start of formal performance testing after successful pre-commissioning checks. | Within 1 business day of client confirming readiness. | N/A |
| Performance Testing Data Submission | Provision of preliminary performance testing results. | Within 2 business days of test completion. | N/A |
| Plant Availability (Post-Commissioning) | Guaranteed operational availability of the PSA Oxygen Plant under normal operating conditions. | N/A | 98% (excluding scheduled maintenance) |
| Emergency Support (Post-Commissioning) | Response to critical failures requiring immediate attention. | Within 4 business hours of notification. | Included within uptime guarantee |
| Routine Support (Post-Commissioning) | Response to non-critical issues or inquiries. | Within 1 business day of notification. | Included within uptime guarantee |
Key Service Metrics
- This SLA applies to the period from the official commencement of commissioning activities to the successful completion of performance testing and handover.
- All response times are measured in business hours (Monday-Friday, 9:00 AM - 5:00 PM, excluding public holidays).
- Uptime guarantees are applicable post-successful commissioning and handover, during the agreed warranty period.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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