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Door-to-Door Medical Logistics Coordination Service (Air/Sea/Road) in Madagascar
Engineering Excellence & Technical Support
Door-to-Door Medical Logistics Coordination Service (Air/Sea/Road) High-standard technical execution following OEM protocols and local regulatory frameworks.
Integrated Air Cargo Management for Urgent Medical Supplies
Leveraging strategically located hubs and partnerships with local airlines, we ensure rapid deployment of time-sensitive medical equipment and pharmaceuticals across Madagascar's diverse and often remote regions. Our real-time tracking and temperature-controlled solutions guarantee integrity from origin to destination, minimizing transit times and preserving efficacy.
Optimized Sea Freight for Bulk Medical Equipment & Infrastructure
For large-scale medical supplies, hospital equipment, or infrastructure components, our sea freight solutions offer cost-effective and reliable transportation. We manage the entire import/export process, including customs clearance and port handling, to efficiently deliver vital resources to Madagascar's coastal and inland medical facilities.
Robust Road Network for Last-Mile Medical Deliveries
Our extensive network of specialized vehicles, equipped for temperature control and secure handling, ensures dependable last-mile delivery to the most inaccessible clinics and health centers in Madagascar. We combine route optimization with local knowledge to overcome infrastructure challenges and guarantee timely access to essential medical provisions.
What Is Door-to-door Medical Logistics Coordination Service (Air/sea/road) In Madagascar?
Door-to-door medical logistics coordination service (Air/Sea/Road) in Madagascar refers to a comprehensive supply chain management solution specifically tailored for the medical sector, encompassing the transportation of healthcare products, equipment, and personnel from the point of origin to the final destination within Madagascar. This service integrates various transportation modes (air, sea, and road) to ensure efficient, secure, and compliant delivery. It involves end-to-end management, including sourcing, warehousing, customs clearance, inventory management, temperature-controlled transport, tracking, and last-mile delivery. The primary objective is to optimize the medical supply chain, guaranteeing product integrity, timely accessibility, and cost-effectiveness.
| Stakeholder/Entity | Need for Service | Typical Use Cases |
|---|---|---|
| Hospitals and Clinics (Public & Private) | Ensuring uninterrupted supply of pharmaceuticals, disposables, and equipment; managing emergency medical supplies; facilitating patient transfer and organ transport. | Procurement and delivery of essential medicines, maintenance of cold chain for vaccines, transport of surgical equipment, emergency medical evacuation support. |
| Pharmaceutical Manufacturers & Distributors | Distributing finished products nationwide; maintaining product integrity throughout the supply chain; managing returns and recalls. | Nationwide distribution of prescription drugs and over-the-counter medications, cold chain logistics for temperature-sensitive biologics, managing product shelf-life and inventory. |
| Medical Device Manufacturers & Suppliers | Delivering specialized medical equipment to healthcare facilities; ensuring proper installation and maintenance coordination. | Installation of diagnostic imaging equipment, delivery of surgical robotics, transport and setup of laboratory instruments, scheduled maintenance of medical machinery. |
| Government Health Agencies & NGOs | Managing national health programs; distributing aid and medical supplies to remote or underserved areas; coordinating disaster relief efforts. | Vaccination campaign logistics, distribution of anti-malarial drugs, delivery of essential medicines to remote health posts, rapid deployment of medical supplies during health crises or natural disasters. |
| Research Institutions & Laboratories | Transporting biological samples, reagents, and specialized laboratory equipment; ensuring sample integrity during transit. | Shipment of diagnostic samples for analysis, delivery of sensitive laboratory reagents, transport of specialized research equipment, managing cold chain for biological specimens. |
| International Aid Organizations | Facilitating the import and distribution of medical aid and supplies; managing complex logistics for humanitarian projects. | Importation of humanitarian medical aid, distribution of essential medicines in partnership with local health systems, logistics support for medical outreach programs, management of donated medical equipment. |
Key Components of the Service
- End-to-end Supply Chain Visibility and Control
- Multi-modal Transportation Integration (Air, Sea, Road)
- Specialized Cargo Handling (e.g., Pharmaceuticals, Vaccines, Medical Devices)
- Temperature-Controlled Logistics (Cold Chain Management)
- Regulatory Compliance and Customs Brokerage
- Warehousing and Inventory Management
- Last-Mile Delivery Optimization
- Real-time Tracking and Monitoring
- Risk Management and Contingency Planning
Who Needs Door-to-door Medical Logistics Coordination Service (Air/sea/road) In Madagascar?
In Madagascar, the demand for efficient and reliable door-to-door medical logistics coordination is crucial for ensuring the timely and safe delivery of vital medical supplies and equipment. This service bridges geographical barriers and complex transportation networks, guaranteeing that healthcare providers and patients receive what they need, when they need it. The complexity of Madagascar's infrastructure, including its remote areas and varied terrain, makes specialized logistics essential. This service is not just about moving goods; it's about safeguarding health outcomes.
| Target Customer Group | Key Departments Involved | Primary Logistics Needs |
|---|---|---|
| Hospitals & Clinics | Procurement, Pharmacy, Supply Chain Management, Ward Managers | On-time delivery of pharmaceuticals, medical disposables, equipment; cold chain management; emergency resupply |
| Government Health Ministries | National Drug Authority, Public Health Programs, Logistics & Supply Chain Units | Large-scale vaccine distribution, distribution of essential medicines to public facilities, emergency medical supplies |
| NGOs & International Aid | Program Managers, Logistics Officers, Field Coordinators | Delivery of medical aid to remote areas, project-specific supplies, equipment for mobile clinics |
| Pharmaceutical Companies | Sales & Marketing, Supply Chain & Logistics, Distribution | Product distribution to pharmacies and hospitals, inventory management, temperature-controlled transport |
| Research Institutions | Principal Investigators, Laboratory Managers, Clinical Trial Coordinators | Transport of biological samples, delivery of specialized reagents, timely equipment delivery |
Target Customers & Departments for Door-to-Door Medical Logistics Coordination in Madagascar
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- {"title":"Government & Public Health Organizations","sublist":["Ministry of Public Health","National Malaria Control Programs","HIV/AIDS Prevention and Control Programs","Vaccination Programs (e.g., UNICEF, WHO)","Emergency Medical Services","Disaster Relief Agencies"],"description":"Responsible for the overarching health of the population, these entities often manage large-scale procurement and distribution of medical resources, especially for public health programs and emergencies."}
- {"title":"Non-Governmental Organizations (NGOs) & International Aid Agencies","sublist":["International Medical Aid Organizations (e.g., Doctors Without Borders, Red Cross)","Development Aid Agencies","Medical Research Foundations","Humanitarian Aid Organizations"],"description":"Many NGOs and international organizations operate in Madagascar, providing essential healthcare services, medical aid, and conducting research. They rely heavily on robust logistics to deliver their programs effectively."}
- {"title":"Pharmaceutical Companies & Distributors","sublist":["Local Pharmaceutical Manufacturers","International Pharmaceutical Companies (with operations or distributors in Madagascar)","Medical Device Manufacturers","Wholesale Pharmaceutical Distributors","Importers of Medical Supplies"],"description":"Manufacturers and wholesale distributors of medicines and medical devices need reliable channels to get their products to market and to healthcare facilities across Madagascar."}
- {"title":"Research & Development Institutions","sublist":["Universities with Medical Faculties","Medical Research Centers","Laboratories Conducting Diagnostic and Research Work"],"description":"Institutions involved in medical research, clinical trials, and sample transportation require specialized handling and timely delivery for sensitive materials."}
- {"title":"Specialized Medical Departments/Units","sublist":["Pathology & Laboratory Departments (for sample transport & reagent delivery)","Operating Theaters (for specialized instruments & supplies)","Intensive Care Units (for critical equipment & consumables)","Radiology Departments (for imaging supplies)","Pharmacy Departments (for temperature-controlled drug delivery)"],"description":"Within larger healthcare institutions, specific departments often have unique logistical needs for specialized equipment, reagents, or perishable items."}
Door-to-door Medical Logistics Coordination Service (Air/sea/road) Process In Madagascar
This document outlines the comprehensive Door-to-Door Medical Logistics Coordination Service (Air/Sea/Road) workflow in Madagascar, from initial client inquiry to final execution and delivery. Our service focuses on the seamless and secure transportation of medical supplies, equipment, and personnel, adhering to strict regulations and time-sensitive requirements specific to Madagascar's unique logistical landscape. We manage all aspects of the supply chain, ensuring efficiency, reliability, and compliance.
| Stage | Description | Key Activities | Responsible Parties | Deliverables/Outcomes |
|---|---|---|---|---|
| The initial contact point where a client expresses their need for medical logistics services in Madagascar. | Client contacts the service provider via phone, email, or online portal. Initial discussion of shipment details (type of goods, origin, destination, urgency, volume). Understanding client's specific requirements and expectations. | Client, Service Provider (Sales/Business Development Team) | Understanding of client's needs, preliminary scope definition. |
| Detailed evaluation of the shipment and the development of a tailored logistical plan. | In-depth analysis of cargo characteristics (temperature-sensitive, hazardous, fragile). Identification of optimal transportation modes (air, sea, road) based on urgency, cost, and route feasibility. Route planning considering Madagascar's infrastructure (ports, airports, road conditions, accessibility). Risk assessment and contingency planning (weather, customs delays, security). Identification of necessary permits and regulatory compliance requirements. | Service Provider (Logistics Coordinators, Operations Team) | Detailed logistical plan, identified transportation routes and modes, risk mitigation strategies, regulatory checklist. |
| Formal proposal and contractual agreement for the coordinated logistics service. | Preparation of a comprehensive quotation detailing all costs (transportation, handling, customs, insurance, local fees). Presentation of the quotation to the client for review. Negotiation of terms and conditions. Signing of the service agreement/contract. | Service Provider, Client | Approved quotation, signed service agreement, confirmed pricing and scope of work. |
| All necessary steps taken before the cargo begins its journey. | Arranging pick-up from origin (if applicable). Packaging and labeling according to international and Malagasy standards (especially for medical goods). Obtaining necessary export/import permits and documentation. Booking of transportation with airlines, shipping lines, or trucking companies. Arranging for specialized handling equipment if required (e.g., reefer containers, temperature loggers). Securing cargo insurance. | Service Provider (Operations Team, Partner Agents) | Cargo ready for shipment, all documentation in order, transportation booked, insurance secured. |
| The actual movement of medical goods from origin to Madagascar. | Coordination of pick-up and transfer to the chosen mode of transport. Real-time tracking of shipments via air, sea, or road. Monitoring of environmental conditions for sensitive cargo. Communication with carriers and transit hubs. Proactive management of any transit delays or issues. | Service Provider (Logistics Coordinators), Carriers (Airlines, Shipping Lines, Trucking Companies) | Cargo in transit, regular status updates, timely arrival at Malagasy point of entry. |
| Navigating Malagasy customs and preparing for last-mile delivery. | Submission of all required import documentation to Malagasy customs authorities. Liaison with customs officials for efficient clearance. Payment of applicable duties and taxes. Arranging for onward transportation within Madagascar (if air/sea is the primary mode to Madagascar). Coordination with local warehousing and distribution partners. | Service Provider (Customs Brokers, Local Agents), Malagasy Customs Authorities, Client | Cleared cargo, ready for local delivery. |
| The final stage of delivering the medical goods to the client's specified location. | Arranging for secure last-mile delivery to the designated facility (hospital, clinic, research center). Ensuring proper handling and placement of goods at the destination. Obtaining proof of delivery (signed documentation, photos if required). Verifying the condition and integrity of the delivered cargo. | Service Provider (Local Delivery Team, Partner Agents), Client | Successful delivery, confirmed by client, chain of custody maintained. |
| Ensuring client satisfaction and completing administrative tasks. | Follow-up communication with the client to confirm satisfaction. Collection of feedback for service improvement. Finalizing all invoices and payments. Archiving shipment records and documentation. | Service Provider (Account Management, Operations Team), Client | Client satisfaction, finalized billing, complete record-keeping. |
Key Stages of the Medical Logistics Coordination Service
- Inquiry & Consultation
- Assessment & Planning
- Quotation & Agreement
- Pre-Shipment Preparations
- Transportation & Transit
- Customs Clearance & Local Distribution
- Final Delivery & Confirmation
- Post-Delivery Follow-up
Door-to-door Medical Logistics Coordination Service (Air/sea/road) Cost In Madagascar
Coordinating medical logistics from door-to-door (including air, sea, and road transport) in Madagascar is a complex service with costs that can vary significantly. This service encompasses the entire supply chain, from the point of origin to the final destination, ensuring timely and secure delivery of medical supplies, equipment, or samples. The pricing is heavily influenced by several key factors, making it difficult to provide a single fixed cost. Understanding these factors is crucial for accurate budgeting and effective procurement.
| Service Component/Scenario | Estimated Cost Range (MGA - Malagasy Ariary) | Notes |
|---|---|---|
| Local Road Transport (within a major city, per km) | 20,000 - 50,000 MGA | Basic transport, dependent on vehicle size and road conditions. |
| Inter-city Road Transport (e.g., Antananarivo to Toamasina, per trip) | 300,000 - 800,000 MGA | Covers fuel, driver, basic logistics. Varies greatly with distance and road quality. |
| Sea Freight (per TEU/FEU, excluding local transport and customs) | 2,000,000 - 10,000,000+ MGA | Highly variable based on origin, destination, and carrier. This is for the container freight cost only. |
| Air Freight (per kg, excluding local transport and customs) | 50,000 - 200,000+ MGA | Significant variation based on airline, speed, and cargo type. Minimum charges often apply. |
| Temperature-Controlled Transport (add-on) | 20% - 50% of base transport cost | For specialized vehicles, cooling units, and monitoring. |
| Customs Clearance Fees (per shipment) | 100,000 - 1,000,000+ MGA | Includes broker fees, duties, and taxes. Highly dependent on cargo value and type. |
| Specialized Packaging (e.g., for vaccines, per box) | 50,000 - 300,000 MGA | Includes insulated containers, dry ice, etc. |
| Full Door-to-Door Coordination (basic, consolidated shipment) | 1,000,000 - 5,000,000+ MGA | Estimate for a moderately complex shipment with standard modes of transport. |
| Full Door-to-Door Coordination (complex, high-value, temperature-sensitive) | 5,000,000 - 20,000,000+ MGA | For urgent, specialized medical cargo requiring multiple modes of transport and strict handling. |
Key Pricing Factors for Door-to-Door Medical Logistics Coordination in Madagascar:
- Type of Medical Cargo: High-value, temperature-sensitive, or hazardous materials (e.g., vaccines, pharmaceuticals, biological samples, specialized medical equipment) require specialized handling, packaging, and often, temperature-controlled transport. This significantly increases costs compared to standard medical supplies.
- Distance and Route Complexity: The geographical spread within Madagascar and the accessibility of the origin and destination points are primary cost drivers. Remote areas, poor road infrastructure, or areas requiring multiple modes of transport (e.g., road to port, sea to another port, then road to final destination) will incur higher expenses.
- Mode of Transport: The choice between air, sea, and road transport has a direct impact on cost and transit time. Air freight is the fastest and most expensive, while sea freight is the slowest but most cost-effective for bulk shipments. Road transport is generally the most flexible but can be slow and subject to road conditions.
- Urgency of Delivery: Expedited services, especially air freight for urgent medical needs, come with a premium. Standard or scheduled deliveries are more budget-friendly.
- Weight and Volume of Shipment: Larger and heavier shipments generally incur higher costs, calculated either by actual weight or volumetric weight, whichever is greater.
- Packaging and Special Handling Requirements: Proper packaging to maintain product integrity (e.g., insulated boxes, dry ice, secure containers) and any specialized handling needs (e.g., fragile items, hazardous materials) add to the overall cost.
- Insurance: Comprehensive insurance for medical cargo, especially for high-value items, is essential and contributes to the total price.
- Customs Clearance and Duties: Navigating Malagasy customs can be complex. Fees associated with import/export duties, taxes, and customs brokerage services are a significant component of the cost.
- Storage and Warehousing: If intermediate storage or warehousing is required at any point in the supply chain, these costs will be factored in.
- Regulatory Compliance: Ensuring all shipments comply with Malagasy and international medical logistics regulations adds administrative and handling costs.
- Service Provider's Overhead and Expertise: Experienced and reputable logistics providers with specialized medical expertise will typically charge higher rates to cover their operational costs, technology, and skilled personnel.
- Ancillary Services: Services like real-time tracking, temperature monitoring, or dedicated personnel for supervision can also add to the final cost.
Affordable Door-to-door Medical Logistics Coordination Service (Air/sea/road) Options
Our affordable Door-to-Door Medical Logistics Coordination Service offers comprehensive solutions for transporting medical supplies, equipment, and samples via air, sea, and road. We understand the critical nature of medical logistics and the need for cost-effective, reliable, and timely delivery. Our service streamlines the entire process, from pickup at origin to final delivery at destination, managing all transit modes and regulatory requirements. We provide transparent pricing and actively implement cost-saving strategies to benefit our clients.
| Value Bundle | Included Services | Typical Use Case | Cost-Saving Strategy Highlight |
|---|---|---|---|
| Economy Essentials | Standard road transport, basic air/sea consolidation, end-to-end tracking, standard documentation support. | Non-urgent supplies, routine equipment transfers, bulk shipments with flexible timelines. | Leverages consolidated shipments, optimized routing, and pre-negotiated carrier rates for bulk volumes. |
| Standard Plus | Expedited road options, priority air cargo, standard sea freight, temperature monitoring (basic), enhanced documentation assistance. | Time-sensitive diagnostics, medical devices requiring moderate temperature control, regular cross-border shipments. | Utilizes multimodal integration for optimal transit times and costs, bulk purchase discounts on temperature monitoring solutions. |
| Premium Care | Dedicated urgent road transport, express air freight, temperature-controlled sea freight, specialized handling, full regulatory support, proactive risk mitigation. | Life-saving medications, critical patient-specific equipment, highly sensitive biologics, urgent clinical trial materials. | Strategic carrier partnerships for guaranteed capacity and preferential pricing on specialized equipment, risk pooling to reduce insurance costs. |
| Custom Solutions | Tailored to specific project needs, including dedicated fleets, specialized cold chain solutions, bespoke packaging, and advanced visibility platforms. | Large-scale medical initiatives, research projects with unique logistical demands, disaster relief operations. | Direct negotiation with service providers based on project scale, optimized packaging to reduce dimensional weight, phased rollout of services for cost efficiency. |
Our Value-Driven Service Pillars:
- Comprehensive Coordination: Seamless management of air, sea, and road transport for your medical shipments.
- Temperature-Controlled & Specialized Handling: Ensuring the integrity of sensitive medical cargo.
- Regulatory Compliance: Expert navigation of customs, import/export documentation, and international regulations.
- Real-Time Tracking & Visibility: Complete oversight of your shipment's journey.
- Global Network: Access to a worldwide network of reliable carriers and logistics partners.
- 24/7 Support: Dedicated customer service for immediate assistance and problem-solving.
Verified Providers In Madagascar
Navigating the healthcare landscape in Madagascar can be challenging. When seeking reliable and quality medical services, identifying verified providers is paramount. Franance Health stands out as a leading organization dedicated to ensuring that its network comprises only the most competent and ethical healthcare professionals. This commitment to rigorous credentialing not only elevates the standard of care but also provides patients with the peace of mind that comes from knowing they are in capable hands. Choosing a provider associated with Franance Health signifies a decision for excellence, safety, and patient-centered care.
| Provider Type | Franance Health Verification Criteria (Examples) | Benefits for Patients |
|---|---|---|
| Doctors (General Practitioners) | Valid medical license, proof of relevant degrees and certifications, at least 2 years of clinical experience, positive peer references. | Access to competent primary care, trusted medical advice, prompt diagnosis and treatment. |
| Specialist Doctors (e.g., Cardiologists, Pediatricians) | All GP criteria plus proof of specialized training and board certification, extensive experience in their specialty, demonstrated surgical proficiency (if applicable). | Expert diagnosis and management of complex conditions, access to advanced medical procedures, specialized treatment plans. |
| Hospitals and Clinics | Accreditation from relevant national or international bodies, adherence to strict hygiene and safety protocols, availability of essential medical equipment, qualified nursing staff, robust emergency services. | Safe and well-equipped facilities, comprehensive medical services under one roof, reliable emergency care, high standards of patient care and hygiene. |
| Diagnostic Laboratories | Accreditation by recognized health authorities, use of calibrated and up-to-date equipment, qualified laboratory technicians, strict quality control measures, timely and accurate reporting. | Reliable and accurate diagnostic testing, timely results for informed medical decisions, assurance of test integrity. |
| Pharmacies | Valid operating license, dispensing of only legitimate and quality-assured medications, trained and knowledgeable pharmacists, adherence to safe storage practices. | Access to safe and effective medications, expert advice on prescriptions and over-the-counter drugs, assurance of product authenticity. |
Why Franance Health Credentials Matter
- Rigorous Verification Process: Franance Health employs a multi-stage credentialing process that meticulously scrutinizes the qualifications, experience, and ethical standing of every provider.
- Commitment to Continuous Improvement: Beyond initial vetting, Franance Health encourages and supports ongoing professional development for its network, ensuring providers stay abreast of the latest medical advancements.
- Patient Safety Focus: The credentialing process is deeply rooted in prioritizing patient safety, encompassing background checks, license verification, and peer reviews.
- Access to Specialized Expertise: Franance Health's network includes a diverse range of specialists, ensuring patients can find the specific care they require.
- Enhanced Trust and Transparency: The "Verified Provider" badge signifies a commitment to transparency and accountability, building trust between patients and healthcare professionals.
- Streamlined Patient Experience: Knowing a provider is Franance Health-verified can simplify the decision-making process, allowing patients to focus on their health.
Scope Of Work For Door-to-door Medical Logistics Coordination Service (Air/sea/road)
This Scope of Work (SOW) outlines the requirements for a Door-to-Door Medical Logistics Coordination Service, encompassing air, sea, and road transportation. The service provider will be responsible for managing the end-to-end logistics of medical supplies, equipment, and samples, ensuring timely, secure, and compliant delivery from origin to destination. This includes, but is not limited to, booking transportation, managing customs clearance, coordinating last-mile delivery, and providing real-time tracking and reporting.
| Technical Deliverable | Description | Standard Specification / Requirement |
|---|---|---|
| Shipment Tracking System | A robust, real-time system for monitoring the progress of all shipments. | Web-based portal accessible 24/7, providing GPS tracking, estimated time of arrival (ETA), status updates (e.g., 'in transit', 'customs cleared', 'out for delivery'), and historical data. Integration with carrier tracking systems is preferred. |
| Consolidated Shipment Reports | Regular reports summarizing all active and completed shipments. | Daily, weekly, and monthly reports including shipment ID, origin, destination, mode of transport, current status, carrier, expected delivery date, and any exceptions or delays. Customizable report formats are a plus. |
| Temperature Monitoring Data | Continuous recording and reporting of temperature data for temperature-sensitive shipments. | Data loggers or integrated monitoring systems on transport units, with downloadable reports confirming that temperature excursions (if any) were within acceptable ranges. Reports must be provided within 24 hours of delivery. |
| Customs Clearance Documentation | Accurate and complete documentation for all customs-related processes. | Submission of all required import/export declarations and supporting documents to customs authorities on time. Provision of copies of clearance approvals and any duty/tax payment receipts. |
| Delivery Confirmation & Proof of Delivery (POD) | Formal confirmation of successful delivery to the end recipient. | Signed POD (physical or electronic) including recipient's name, signature, date, and time. Photographic evidence may be required for certain high-value or critical deliveries. |
| Incident/Exception Reports | Detailed reports outlining any deviations from the planned logistics process. | Immediate notification (within 2 hours of discovery) for any shipment delays, damages, loss, or regulatory non-compliance. Comprehensive written reports to be submitted within 24 hours, including root cause analysis and proposed corrective actions. |
| Compliance Documentation | Evidence of adherence to all relevant regulations. | Certificates of compliance, permits, licenses, and audit reports demonstrating adherence to GDP (Good Distribution Practice), IATA (International Air Transport Association) dangerous goods regulations, IMDG (International Maritime Dangerous Goods) code, and other applicable standards. |
| Contingency Plan | A documented strategy for mitigating risks and responding to unforeseen events. | A proactive plan outlining alternative transportation routes, carriers, and procedures for handling disruptions (e.g., weather events, port congestion, political instability). The plan should be reviewed and updated at least annually. |
| Invoicing and Financial Reporting | Clear and transparent billing for all logistics services provided. | Itemized invoices detailing all costs incurred, including freight, duties, taxes, handling fees, and any surcharges. Monthly financial summaries and reconciliation reports may be required. |
Key Service Components
- End-to-end logistics management from origin to destination.
- Coordination of multi-modal transportation (air, sea, road).
- Booking and management of freight carriers.
- Handling of all required documentation (commercial invoices, packing lists, certificates of origin, etc.).
- Customs brokerage and clearance for import/export.
- Warehousing and storage solutions (if required).
- Temperature-controlled and specialized handling for sensitive medical goods.
- Last-mile delivery coordination and execution.
- Real-time shipment tracking and status updates.
- Contingency planning and risk management.
- Post-delivery confirmation and reporting.
- Adherence to all relevant international and local regulations (e.g., IATA, IMDG, GDP).
Service Level Agreement For Door-to-door Medical Logistics Coordination Service (Air/sea/road)
This Service Level Agreement (SLA) outlines the performance standards and guarantees for our Door-to-Door Medical Logistics Coordination Service, encompassing air, sea, and road transportation. This SLA aims to ensure the timely, secure, and reliable movement of medical supplies and equipment, prioritizing patient well-being and operational continuity for our clients.
| Service Metric | Standard Shipment | Critical Shipment | Measurement Period | Uptime Guarantee | Service Credit |
|---|---|---|---|---|---|
| Acknowledgement of Booking Request | Within 2 Business Hours | Within 1 Business Hour | Per Request | N/A | |
| Acknowledgement of Shipment Status Inquiry | Within 4 Business Hours | Within 2 Business Hours | Per Request | N/A | |
| Acknowledgement of Issue/Disruption Notification | Within 2 Business Hours | Within 1 Business Hour | Per Request | N/A | |
| Coordination Service Uptime | 99.5% | 99.9% | Monthly | Monthly Uptime Calculation (see note below) | 5% of monthly coordination fees for each full 0.5% degradation below the guaranteed uptime for Standard Shipments; 10% for Critical Shipments. |
Key Service Commitments and Definitions
- Response Time: The maximum allowable time for our team to acknowledge and initiate action upon a service request (e.g., booking, inquiry, issue report).
- Uptime Guarantee: The percentage of time our coordination services are operational and accessible to clients, excluding scheduled maintenance and events beyond our reasonable control.
- Critical Shipment: A medical shipment requiring expedited handling and delivery due to its urgent nature (e.g., life-saving medication, organs for transplant, emergency medical equipment).
- Standard Shipment: A medical shipment that does not fall under the 'Critical Shipment' definition.
- Business Hours: Standard working hours, typically Monday to Friday, 08:00 to 18:00 local time, excluding public holidays.
- 24/7 Operations: Availability of our coordination services outside of standard Business Hours.
- Force Majeure: Events beyond the reasonable control of either party, including but not limited to natural disasters, acts of war, terrorism, government actions, or widespread communication network failures.
- Service Credit: Financial compensation provided to the client for failing to meet the agreed-upon service levels.
In-Depth Guidance
Frequently Asked Questions
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