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Bid Evaluation & Technical Compliance Scoring Service in Madagascar
Engineering Excellence & Technical Support
Bid Evaluation & Technical Compliance Scoring Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Rigorous Technical Evaluation Framework
Leverage our meticulously designed evaluation framework, tailored to Madagascar's unique regulatory landscape and procurement best practices, ensuring objective and transparent assessment of technical proposals against predefined criteria. Our system prioritizes clarity, fairness, and defensibility in every scoring decision.
Automated Compliance Verification
Streamline the compliance process with our intelligent scoring service. We automate the cross-referencing of tender requirements against submitted documentation, flagging any deviations or missing elements in real-time. This significantly reduces manual error and accelerates the initial screening phase.
Data-Driven Insights and Risk Mitigation
Gain actionable insights through our advanced analytics. Our service provides detailed scoring reports, trend analysis, and identification of potential technical risks. Empower your evaluation committee with data-driven perspectives to make informed decisions and mitigate project risks from the outset.
What Is Bid Evaluation & Technical Compliance Scoring Service In Madagascar?
In the context of Madagascar, a Bid Evaluation & Technical Compliance Scoring Service refers to a specialized consultancy or internal process designed to systematically assess and score proposals submitted by vendors or contractors in response to a Request for Proposal (RFP), Invitation to Bid (ITB), or similar procurement document. This service is critical for organizations, particularly those engaging in public procurement, large-scale infrastructure projects, or complex service acquisitions, to ensure that the most technically capable and compliant bids are identified and prioritized. The core function is to move beyond merely comparing prices, by deeply analyzing the technical merits, methodologies, proposed solutions, team qualifications, and adherence to specified requirements outlined in the tender documents. This process employs predefined scoring matrices and objective criteria to ensure fairness, transparency, and a robust selection of suppliers that can effectively meet the project's technical demands and objectives.
| Stakeholder/Entity | Rationale for Need | Typical Use Cases |
|---|---|---|
| Government Agencies (National & Local): | Ensures public funds are utilized for technically sound projects, promotes fairness and transparency in procurement, mitigates risks of project failure due to technical inadequacy, adheres to public procurement laws and regulations. | Procurement of infrastructure (roads, bridges, public buildings), IT systems, public health services, educational materials, transportation contracts. |
| State-Owned Enterprises (SOEs): | Critical for large-scale investments, modernization efforts, and ensuring operational efficiency and reliability of procured goods and services. | Acquisition of industrial equipment, telecommunication networks, energy generation facilities, mining or agricultural machinery. |
| Large Private Sector Corporations: | Optimizes project outcomes, minimizes technical risks, ensures alignment with business objectives, secures long-term operational performance, and manages complex supply chains. | Outsourcing of IT services, construction of corporate facilities, procurement of specialized machinery, acquisition of complex software solutions, consulting services. |
| International Development Organizations & NGOs: | Ensures projects funded by external donors meet international technical standards and contribute effectively to development goals, promotes accountability and value for money. | Implementation of development projects (water, sanitation, agriculture), procurement of medical supplies and equipment, educational program development, infrastructure for humanitarian aid. |
| Financial Institutions (Banks, Investment Funds): | Assesses the technical viability and risk profile of projects they are financing or investing in, ensuring the technical soundness of the underlying assets or services. | Due diligence for project finance, assessing technical feasibility of loan applications for industrial or infrastructure projects. |
Key Components of Bid Evaluation & Technical Compliance Scoring:
- Technical Proposal Review: In-depth examination of the bidder's proposed solution, methodology, work plan, and technical approach against the defined requirements and specifications.
- Compliance Verification: Rigorous check to ensure all mandatory requirements, legal stipulations, regulatory adherence (e.g., Malagasy labor laws, environmental regulations), and technical standards specified in the RFP are met.
- Qualification Assessment: Evaluation of the bidder's technical team, experience, past performance, relevant certifications, and capacity to deliver the proposed solution.
- Risk Assessment (Technical): Identification and evaluation of potential technical risks associated with each proposal and the mitigation strategies proposed by the bidders.
- Scoring Matrix Development & Application: Creation of a weighted scoring system based on predefined technical criteria, and systematic application of this matrix to quantify the technical merit of each bid.
- Clarification and Due Diligence: Facilitating communication with bidders for clarifications on technical aspects and conducting site visits or reference checks if necessary.
- Reporting and Recommendation: Generation of a detailed technical evaluation report, including scoring, analysis, and a recommendation for the technically superior bid(s) to the procurement committee or decision-makers.
Who Needs Bid Evaluation & Technical Compliance Scoring Service In Madagascar?
Bid Evaluation & Technical Compliance Scoring Services are crucial for organizations in Madagascar that procure goods, services, or works through competitive bidding processes. These services ensure fairness, transparency, and efficiency in selecting the most suitable and compliant proposals, ultimately leading to better value for money and successful project outcomes. The primary need arises from the inherent complexity and potential risks associated with evaluating numerous bids against specific technical requirements.
| Customer Type | Typical Departments Involved | Key Needs for Bid Evaluation & Technical Compliance |
|---|---|---|
| Government Agencies | Procurement, Technical Ministries, Finance, Legal | Ensuring compliance with public procurement laws, fairness, transparency, value for public money, preventing fraud and corruption. |
| Large Corporations | Procurement, Engineering, Project Management, Finance, Legal | Mitigating supplier risk, ensuring quality of goods/services, achieving cost-effectiveness, protecting intellectual property, maintaining operational efficiency. |
| Development Organizations | Procurement, Project Management, Finance, Compliance | Adhering to donor guidelines, ensuring project success, maximizing impact, accountability for funds, efficient resource allocation. |
| Infrastructure & Construction | Procurement, Engineering, Project Management, Quality Assurance | Verifying technical specifications of materials and services, assessing contractor capabilities, ensuring safety standards, timely project completion. |
| Telecom & IT | Procurement, IT/Tech, Network Operations, Project Management | Evaluating technological feasibility, ensuring interoperability, assessing vendor experience, verifying security protocols, lifecycle cost analysis. |
Target Customers & Departments in Madagascar Needing Bid Evaluation & Technical Compliance Scoring Services
- {"title":"Government and Public Sector Entities","departments":["Ministries (e.g., Public Works, Health, Education, Finance)","Autonomous Agencies and Public Enterprises (e.g., Energy providers, Water companies)","Local Government Authorities (Municipalities, Regional Councils)","Public Procurement Regulatory Bodies","Defense and Security Forces"],"description":"These organizations are often mandated to use transparent procurement processes for public funds. They deal with a wide range of acquisitions, from infrastructure projects to essential services."}
- {"title":"Large Private Sector Corporations","departments":["Procurement / Purchasing Departments","Engineering and Technical Departments","Project Management Offices (PMOs)","Legal and Compliance Departments","Finance and Investment Departments"],"description":"Companies undertaking significant investments, complex projects, or operating in regulated industries often require robust bid evaluation to manage risk and ensure quality."}
- {"title":"International Development Organizations and NGOs","departments":["Procurement Units","Project Implementation Teams","Grant Management Departments","Monitoring and Evaluation Units"],"description":"Organizations funding or implementing projects in Madagascar need to ensure that the procurement of goods, services, and works adheres to their stringent international standards for accountability and effectiveness."}
- {"title":"Infrastructure and Construction Companies","departments":["Procurement and Supply Chain","Engineering and Design","Project Management","Quality Assurance and Control"],"description":"The construction sector relies heavily on accurate technical evaluations of bids for materials, equipment, and subcontractors."}
- {"title":"Telecommunications and IT Companies","departments":["Procurement","IT and Technology Departments","Network Operations","Project Management"],"description":"Acquisitions of complex technology, network infrastructure, and software solutions demand rigorous technical compliance assessments."}
- {"title":"Mining and Energy Sector Companies","departments":["Procurement and Logistics","Engineering and Technical Operations","Exploration and Development","Health, Safety, and Environment (HSE) Departments"],"description":"These industries involve large-scale procurement of specialized equipment, services, and exploration rights, requiring meticulous technical scrutiny."}
Bid Evaluation & Technical Compliance Scoring Service Process In Madagascar
This document outlines the typical workflow for a Bid Evaluation & Technical Compliance Scoring Service Process in Madagascar, from initial inquiry to the final execution of the service. This process is crucial for organizations seeking to ensure that bids received for tenders, proposals, or procurement processes meet predefined technical specifications and compliance requirements.
| Stage | Key Activities | Key Stakeholders Involved | Typical Outputs/Deliverables |
|---|---|---|---|
| Needs assessment, scope definition, objective clarification | Client, Service Provider (Business Development) | Understanding of client requirements, preliminary service offering |
| Methodology design, pricing, proposal writing | Service Provider (Proposal Team) | Formal proposal, detailed quotation |
| Contract negotiation, legal review, signing | Client (Procurement/Legal), Service Provider (Legal/Management) | Signed Service Agreement/Contract, NDA (if applicable) |
| RFP/ITB, technical specs, scoring matrix, bid documents | Client | Complete set of tender documents, list of submitted bids |
| Expert selection, team briefing, process alignment | Service Provider (Management/Team Lead), Client | Assembled evaluation team, confirmed evaluation plan |
| Mandatory requirement check, conformity to specifications | Evaluation Team | List of technically compliant bids, list of non-compliant bids with reasons |
| Applying scoring matrix, point allocation, comparative analysis | Evaluation Team | Scored bids, preliminary technical ranking |
| Report writing, data compilation, initial findings | Evaluation Team | Draft evaluation report |
| Report review, clarification, feedback submission | Client, Evaluation Team (for clarifications) | Client feedback, revised requirements for report |
| Report finalization, delivery of all agreed outputs | Evaluation Team, Service Provider (Management) | Final Technical Evaluation Report, ranked list, other agreed deliverables |
| Answering queries, project documentation management | Service Provider, Client | Resolved queries, archived project records |
Workflow Stages:
- {"title":"1. Inquiry & Initial Consultation","description":"Potential clients (e.g., government agencies, large corporations, NGOs) initiate contact to request bid evaluation and technical compliance scoring services. This stage involves understanding the client's specific needs, the nature of the procurement, the evaluation criteria, and the desired scope of work. A preliminary discussion to assess feasibility and clarify objectives takes place."}
- {"title":"2. Proposal Development & Quotation","description":"Based on the initial consultation, the service provider develops a tailored proposal. This proposal details the methodology, scoring framework, deliverables, timelines, and associated costs. A formal quotation is then provided to the client for review and approval."}
- {"title":"3. Agreement & Contract Finalization","description":"Upon acceptance of the proposal and quotation, a formal service agreement or contract is drafted and finalized. This document outlines the legal terms, responsibilities of both parties, confidentiality clauses, payment terms, and dispute resolution mechanisms. A Non-Disclosure Agreement (NDA) may also be signed at this stage."}
- {"title":"4. Information Gathering & Document Collection","description":"The client provides all necessary documentation related to the tender or procurement. This includes the Request for Proposal (RFP)/Invitation to Bid (ITB), technical specifications, evaluation criteria, proposed scoring matrix, and a list of submitted bids (or instructions on how to access them securely)."}
- {"title":"5. Team Assembly & Kick-off Meeting","description":"A dedicated evaluation team is assembled, comprising subject matter experts with relevant technical knowledge and experience in the specific sector. A kick-off meeting is held with the client to confirm understanding of the process, clarify any ambiguities, and establish communication protocols."}
- {"title":"6. Technical Compliance Assessment","description":"Each submitted bid is meticulously reviewed against the predefined technical specifications and mandatory requirements. Bids that fail to meet these essential criteria are flagged for non-compliance. This involves checking for completeness and adherence to all stipulated technical aspects."}
- {"title":"7. Technical Scoring & Ranking","description":"For bids deemed technically compliant, a detailed scoring process is undertaken. Each bid is evaluated based on the established scoring matrix, with points awarded for meeting or exceeding specific technical criteria. This stage often involves multiple rounds of review and deliberation among the evaluation team."}
- {"title":"8. Draft Evaluation Report Generation","description":"A comprehensive draft evaluation report is compiled. This report includes an executive summary, details of the evaluation methodology, the assessment of each bid's technical compliance, the scoring results, a comparative analysis of compliant bids, and any recommendations."}
- {"title":"9. Client Review & Feedback","description":"The draft evaluation report is submitted to the client for review. The client provides feedback, asks clarifying questions, and may request revisions or additional analysis. This collaborative stage ensures the report accurately reflects the client's expectations and the evaluation findings."}
- {"title":"10. Final Evaluation Report & Deliverables","description":"Following client feedback and any necessary revisions, the final evaluation report is prepared. This may include a ranked list of technically compliant bids, an explanation of the scoring rationale, and recommendations for the next stages of the procurement process (e.g., commercial bid opening, final selection). Other agreed-upon deliverables, such as anonymized bid summaries or technical compliance matrices, are also provided."}
- {"title":"11. Post-Evaluation Support & Archiving","description":"The service provider may offer post-evaluation support, answering further queries from the client or participating in clarification meetings. All project-related documentation is securely archived according to agreed-upon retention policies."}
Bid Evaluation & Technical Compliance Scoring Service Cost In Madagascar
Evaluating bids and ensuring technical compliance is a critical step in procurement processes, especially in Madagascar. The cost of such services can vary significantly based on several factors. These factors influence the complexity of the evaluation, the expertise required, and the overall time commitment involved. Understanding these elements is crucial for organizations to budget effectively for these essential services in the Malagasy context. The local currency, the Malagasy Ariary (MGA), is used for all cost estimations, and these can fluctuate based on market conditions and inflation.
| Service Component | Typical Cost Range (MGA) | Notes |
|---|---|---|
| Initial Bid Screening (Completeness & Eligibility) | 150,000 - 500,000 | Per bid, for basic checks. |
| Technical Compliance Scoring (Standard Tender) | 750,000 - 2,500,000 | Per bid, for moderately complex projects. Includes review of technical proposals against requirements. |
| Technical Compliance Scoring (Complex/Specialized Tender) | 2,000,000 - 10,000,000+ | Per bid, for highly technical or large-scale projects requiring expert input. |
| Comprehensive Bid Evaluation (Technical & Financial) | 2,000,000 - 15,000,000+ | For the entire evaluation process of a single tender, encompassing multiple bids and different evaluation criteria. |
| Consultant Daily Rate (Specialized Expertise) | 300,000 - 1,000,000+ | Depending on the level of expertise and demand. |
| Preparation of Evaluation Framework/Methodology | 500,000 - 3,000,000 | One-time fee for developing the scoring matrix and evaluation plan. |
Key Pricing Factors for Bid Evaluation & Technical Compliance Scoring Services in Madagascar
- {"title":"Complexity of the Tender","description":"The more intricate the project, the more specialized expertise and time will be needed for evaluation. This includes evaluating complex technical specifications, innovative solutions, or multi-disciplinary projects."}
- {"title":"Number of Bidders","description":"A larger pool of bids naturally increases the workload for the evaluation team, requiring more resources for review and comparison."}
- {"title":"Technical Expertise Required","description":"If the tender requires highly specialized technical knowledge (e.g., in engineering, IT, environmental science), consultants with specific qualifications will command higher fees."}
- {"title":"Scope of Work","description":"The extent of the evaluation, including the depth of analysis, the number of documents to be reviewed, and the level of detail in the scoring, directly impacts cost."}
- {"title":"Time Sensitivity (Urgency)","description":"Rush projects or those with very tight deadlines will generally incur higher costs due to the need for expedited resource allocation and potentially overtime work."}
- {"title":"Provider's Reputation and Experience","description":"Established firms and highly experienced consultants with a proven track record in Madagascar or similar markets often charge more for their services."}
- {"title":"Geographic Location of the Project","description":"While not always a primary driver for the evaluation itself, if the project is in a remote or difficult-to-access area, it might indirectly influence costs if site visits are deemed necessary for compliance checks."}
- {"title":"Reporting Requirements","description":"The level of detail and format of the evaluation report can influence the time spent by the consultants, thus affecting the cost."}
Affordable Bid Evaluation & Technical Compliance Scoring Service Options
Navigating the complex world of bid evaluation and technical compliance scoring can be a significant undertaking, especially for organizations aiming to optimize their procurement processes without incurring excessive costs. This service aims to provide efficient, accurate, and affordable solutions for evaluating bids and assessing technical compliance. We offer flexible value bundles and implement cost-saving strategies to ensure you receive maximum benefit for your investment.
| Value Bundle | Description | Key Features | Cost-Saving Strategies Integrated | Ideal For |
|---|---|---|---|---|
| Core Compliance Check | A foundational service focusing on essential technical requirements and basic compliance verification. | Mandatory requirement fulfillment, critical specification adherence, eligibility screening. | Automated initial checks, standardized templates, bulk processing. | Small to medium-sized projects, routine procurements, organizations with established evaluation criteria. |
| Advanced Technical Assessment | Expands on core compliance by including in-depth analysis of technical merit, innovation, and long-term viability. | Detailed feature comparison, performance benchmarks, proof-of-concept evaluation, solution architecture review. | Leveraging reusable evaluation modules, tiered reviewer assignment, streamlined documentation review. | Complex projects, technology-driven procurements, seeking innovative solutions, high-stakes bids. |
| Full Spectrum Evaluation & Risk Analysis | A comprehensive package encompassing all technical aspects, alongside thorough risk assessment, financial viability, and strategic alignment. | Includes all 'Advanced Technical Assessment' features plus financial stability checks, dependency analysis, strategic fit evaluation, detailed risk scoring. | Integrated AI-powered anomaly detection, risk prioritization matrix, scenario planning support, collaborative platform for multiple stakeholders. | Large-scale projects, critical infrastructure, significant investments, organizations requiring holistic due diligence. |
| On-Demand Consultation & Support | Ad-hoc expert advice and support for specific evaluation challenges or interim needs. | Clarification of evaluation criteria, reviewer training, dispute resolution assistance, ad-hoc analysis. | Pay-as-you-go model, expert access without long-term commitment, focused problem-solving. | Organizations needing occasional expert input, teams facing unique evaluation hurdles, supplementary support. |
Key Service Offerings & Value Proposition
- Comprehensive Bid Evaluation: Thorough analysis of submitted proposals against predefined criteria, ensuring fairness and transparency.
- Technical Compliance Scoring: Objective assessment of technical capabilities, features, and specifications to determine alignment with requirements.
- Customizable Evaluation Frameworks: Tailored scoring models to suit your specific project needs and industry standards.
- Risk Identification & Mitigation: Proactive identification of potential risks within bids and recommendations for mitigation strategies.
- Expert Review & Recommendations: Insights from experienced procurement professionals to support informed decision-making.
- Cost-Effective Solutions: Competitive pricing structures designed for budget-conscious organizations.
- Timely Delivery: Efficient processing and reporting to meet your project timelines.
- Confidentiality & Security: Robust measures to protect sensitive bid information.
Verified Providers In Madagascar
Ensuring access to quality healthcare is paramount, especially in regions where reliable medical services can be a challenge. In Madagascar, Franance Health has emerged as a leading network of verified providers, setting a new standard for excellence and patient trust. Their rigorous credentialing process and unwavering commitment to patient care make them the undeniable best choice for individuals seeking dependable medical attention.
| Provider Type | Key Verification Criteria | Benefit to Patients |
|---|---|---|
| Doctors (General & Specialists) | Medical degree verification, residency completion, board certification (if applicable), clean disciplinary record, proof of active practice, continuing medical education (CME) compliance. | Access to highly qualified and experienced medical professionals, assurance of up-to-date knowledge and skills. |
| Nurses | Nursing degree/diploma verification, professional nursing license, proof of practical experience, adherence to ethical nursing standards. | Reliable and compassionate nursing care, assistance with treatment and recovery. |
| Pharmacists | Pharmacy degree verification, pharmacy license, knowledge of drug interactions and safe dispensing practices, adherence to pharmaceutical regulations. | Accurate and safe medication dispensing, expert advice on prescriptions. |
| Diagnostic Laboratories | Accreditation from relevant health bodies, quality control measures, experienced technicians, use of validated testing methodologies. | Accurate and timely diagnostic results for effective treatment planning. |
| Clinics & Hospitals | Facility licensing, adherence to safety and hygiene standards, availability of essential medical equipment, qualified medical and support staff. | Safe and well-equipped healthcare facilities offering comprehensive services. |
Why Franance Health Stands Out:
- Uncompromising Credentialing: Franance Health employs a stringent vetting process for all its affiliated healthcare professionals. This goes beyond basic licensing to include verification of experience, specialized training, ethical conduct, and continuous professional development.
- Commitment to Quality: Each provider within the Franance Health network is dedicated to delivering high-quality medical care. This includes adherence to best practices, utilization of modern medical knowledge, and a patient-centered approach.
- Accessibility and Convenience: Franance Health aims to make quality healthcare accessible. Their network spans various locations, ensuring that patients can find trusted providers within their communities.
- Patient-Centric Care: The focus is always on the patient's well-being. Franance Health providers prioritize clear communication, empathy, and personalized treatment plans.
- Trust and Reliability: By choosing a Franance Health verified provider, patients can have peace of mind, knowing they are engaging with a healthcare professional who has met the highest standards of competence and integrity.
Scope Of Work For Bid Evaluation & Technical Compliance Scoring Service
This Scope of Work (SOW) outlines the services required for the Bid Evaluation and Technical Compliance Scoring of proposals received for [Project Name/Procurement Reference]. The objective is to ensure a fair, objective, and transparent evaluation process, resulting in a technically compliant and optimal selection of vendors. This SOW details the tasks, deliverables, and standard specifications for the technical evaluation team.
| Phase | Task Description | Deliverables | Standard Specifications / Criteria |
|---|---|---|---|
| Review of Request for Proposal (RFP) documents, including technical specifications, statement of work (SOW), and evaluation criteria. | Evaluation Plan (detailing methodology, roles, responsibilities, and timeline). | Evaluation Plan approved by the Procurement Authority. Comprehensive understanding of all technical requirements and evaluation metrics. Development of a standardized scoring matrix and rubrics. |
| Development of the Technical Evaluation Scorecard/Matrix. | Signed-off Technical Evaluation Scorecard/Matrix. | Scorecard shall include all technical evaluation criteria, weighting, and scoring scales (e.g., 1-5, Pass/Fail). Criteria must be measurable and directly linked to RFP requirements. |
| Initial review of all submitted bids for completeness and eligibility against mandatory technical requirements. | List of technically compliant and non-compliant bids. | Clear documentation of reasons for non-compliance. Non-compliant bids exceeding a predefined threshold will be immediately disqualified. |
| Detailed technical evaluation of each compliant bid against the approved scorecard/matrix. | Detailed Technical Evaluation Reports (per bid). | Each report will include scoring for each criterion, comments, justifications, and evidence for scoring. Evaluation must be objective and evidence-based, referencing specific sections of the submitted proposals. |
| Identification of any ambiguities, deviations, or areas requiring clarification from bidders. | List of Clarification Questions (if applicable). | Questions must be precise, focused on technical aspects, and directly related to the evaluation criteria. Developed in consultation with the Procurement Authority. |
| Consolidation of individual evaluator scores for each bid. | Consolidated Technical Scores. | Scores shall be aggregated according to the weighting defined in the scorecard. Any significant discrepancies between evaluator scores will be discussed and resolved. |
| Calculation of the overall technical compliance score for each bid. | Final Technical Compliance Score Report. | Report will rank bids based on their overall technical scores. Includes a summary of strengths and weaknesses for each top-ranked bid. |
| Presentation of technical evaluation findings and recommendations to the Procurement Authority. | Technical Evaluation Summary Presentation. | Presentation should clearly communicate the evaluation process, key findings, and the rationale behind the technical ranking. Facilitates discussion and decision-making. |
| Compilation and organization of all evaluation-related documents. | Complete Evaluation File (digital format). | Includes RFP, Evaluation Plan, Scorecards, Evaluation Reports, Clarification Logs, Consolidated Scores, and Summary Presentation. File must be auditable and securely stored. |
Key Objectives
- To systematically assess the technical merit and compliance of each submitted bid against the predefined requirements.
- To identify proposals that meet the minimum technical criteria for further consideration.
- To provide a quantifiable technical score for each compliant proposal, enabling informed decision-making.
- To ensure consistency and objectivity throughout the evaluation process.
- To document all evaluation findings and justifications for the scoring.
Service Level Agreement For Bid Evaluation & Technical Compliance Scoring Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Bid Evaluation & Technical Compliance Scoring Service. This service is designed to provide clients with timely and accurate assessments of submitted bids, focusing on technical compliance.
| Service Component | Response Time Guarantee | Uptime Guarantee |
|---|---|---|
| Initial Bid Ingestion & Acknowledgment | Within 1 business hour of submission | 99.5% |
| Technical Compliance Scoring Completion (Standard Bid) | Within 3 business days of complete bid submission | 99.8% |
| Technical Compliance Scoring Completion (Complex Bid - exceeding 50 pages or requiring specialist review) | Within 7 business days of complete bid submission | 99.8% |
| Access to Evaluation Dashboard & Reporting Tools | N/A (Continuous Availability) | 99.9% |
| Support Ticket Response (Critical Issues) | Within 2 business hours | 99.9% |
| Support Ticket Response (Standard Issues) | Within 8 business hours | 99.9% |
Service Objectives
- To ensure efficient and standardized evaluation of technical proposals.
- To provide objective and consistent technical compliance scoring.
- To offer rapid response times for initiated evaluation requests.
- To maintain high availability of the evaluation platform and associated services.
In-Depth Guidance
Frequently Asked Questions
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