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Clinical Software Upgrade Service (PACS/RIS/Workstations) in Libya
Engineering Excellence & Technical Support
Clinical Software Upgrade Service (PACS/RIS/Workstations) High-standard technical execution following OEM protocols and local regulatory frameworks.
Accelerated PACS/RIS Deployment
Leverage our streamlined deployment methodology to bring your upgraded PACS/RIS systems online swiftly and efficiently across your Libyan healthcare facilities, minimizing disruption to patient care.
Enhanced Data Security & Compliance
Ensure your upgraded PACS/RIS solutions meet stringent data security standards and Libyan regulatory requirements, protecting sensitive patient information and safeguarding against breaches.
Optimized Workstation Performance
Experience superior image loading speeds and diagnostic efficiency with our expert workstation upgrades, tailored to the specific demands of your Libyan radiology departments and clinical workflows.
What Is Clinical Software Upgrade Service (Pacs/ris/workstations) In Libya?
The Clinical Software Upgrade Service (PACS/RIS/Workstations) in Libya refers to the specialized IT support and maintenance provided to healthcare facilities for their Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated diagnostic workstations. This service encompasses the planning, execution, and post-implementation validation of software updates, patches, and new version deployments for these critical medical imaging and information management systems. The primary objective is to ensure optimal system performance, security, regulatory compliance, and the integration of new functionalities that enhance diagnostic accuracy and workflow efficiency within Libyan healthcare institutions.
| Stakeholder/Entity | Need for Service | Typical Use Cases |
|---|---|---|
| Hospitals (Public and Private) | To maintain operational efficiency, improve diagnostic capabilities, ensure patient data integrity, and comply with evolving healthcare standards. | Upgrading PACS to support newer imaging modalities (e.g., advanced MRI/CT protocols), enhancing RIS for improved patient scheduling and billing, deploying new workstation software for advanced image manipulation and reporting. |
| Diagnostic Imaging Centers | To optimize workflow, reduce turnaround times for reports, integrate with referring physicians, and adopt advanced visualization techniques. | Implementing upgrades for faster image retrieval and pre-fetching in PACS, enhancing RIS for efficient management of outpatient imaging requests, deploying specialized workstation software for 3D reconstruction and quantitative analysis. |
| Radiology Departments | To leverage new diagnostic tools, improve collaboration among radiologists, and ensure seamless integration with other hospital information systems. | Upgrading PACS to support advanced AI-driven image analysis tools, enhancing RIS for seamless integration with Electronic Health Records (EHR), deploying workstation software with AI-assisted detection features. |
| IT Departments (Healthcare Facilities) | To manage and maintain critical IT infrastructure, ensure system security, reduce downtime, and support clinical operations. | Orchestrating the entire upgrade lifecycle, performing impact assessments, managing vendor relationships, ensuring data backups and disaster recovery capabilities, and providing level 2/3 technical support. |
| Medical Equipment Vendors/Integrators | Often provide or subcontract these services as part of their system deployment or maintenance agreements to ensure their products function optimally within the client's environment. | Performing vendor-specific software upgrades for their PACS/RIS solutions, ensuring compatibility with third-party hardware and software, and delivering initial system configurations post-upgrade. |
Key Components of Clinical Software Upgrade Service (PACS/RIS/Workstations) in Libya
- Needs Assessment and Planning: Evaluating current system versions, hardware compatibility, and organizational requirements to define upgrade scope and timeline.
- Software Acquisition and Licensing: Procuring necessary software licenses and ensuring compliance with vendor agreements.
- Pre-Upgrade Testing and Validation: Conducting rigorous testing in a controlled environment to identify and resolve potential conflicts or issues before live deployment.
- Data Migration and Backup: Implementing robust strategies for data migration and ensuring comprehensive backups of existing patient data and system configurations.
- Installation and Configuration: Executing the upgrade process, which may involve deploying new software builds, configuring system parameters, and integrating with existing IT infrastructure.
- Post-Upgrade Verification and Optimization: Thoroughly testing all system functionalities, workflows, and interfaces, and fine-tuning configurations for optimal performance.
- User Training and Support: Providing comprehensive training to end-users (radiologists, technologists, administrators) on new features and functionalities, and offering ongoing technical support.
- Security Patching and Vulnerability Management: Applying security updates to mitigate known vulnerabilities and protect sensitive patient data.
- Performance Monitoring and Tuning: Continuously monitoring system performance and making adjustments to ensure responsiveness and stability.
- Regulatory Compliance Assurance: Ensuring that upgraded systems adhere to relevant Libyan healthcare regulations and international standards (e.g., DICOM, HL7).
Who Needs Clinical Software Upgrade Service (Pacs/ris/workstations) In Libya?
A Clinical Software Upgrade Service for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and workstations is crucial for healthcare providers in Libya to maintain operational efficiency, data integrity, and compliance with evolving medical imaging technologies. These upgrades are essential for ensuring that healthcare institutions can deliver high-quality diagnostic imaging services, improve patient care, and remain competitive in the healthcare landscape. The service addresses the growing need for enhanced performance, improved security features, expanded functionalities, and support for newer imaging modalities.
| Customer Type | Key Departments Benefiting | Specific Needs & Benefits of Upgrade |
|---|---|---|
| Public Hospitals | Radiology, Cardiology, Neurology, Oncology, Emergency Department | Improved diagnostic accuracy, faster report turnaround, enhanced patient data management, compliance with national health standards, cost-effectiveness through optimized workflows. |
| Private Hospitals | All imaging-dependent departments (Radiology, Cardiology, Surgical Units, etc.) | Competitive edge through advanced imaging capabilities, enhanced patient experience, streamlined operations, robust data security, scalability to accommodate growing patient volumes. |
| Specialized Diagnostic Imaging Centers | Radiology, Nuclear Medicine, Interventional Radiology | Support for new imaging modalities and advanced visualization techniques, improved image processing speeds, enhanced reporting tools for specialized interpretations, better integration with referral networks. |
| University Hospitals & Medical Schools | Radiology, Medical Physics, Research Departments | Access to latest software for training and research, integration with PACS/RIS for teaching purposes, support for advanced imaging analysis and AI integration, maintaining academic standards. |
| Government Health Ministries & Departments | Planning & Policy Departments, Health Information Management | Centralized data management for public health initiatives, improved monitoring and evaluation of diagnostic services, standardization of imaging protocols across public facilities, cybersecurity enhancement for national health data. |
| Research Institutions | Biomedical Research, Medical Imaging Research | Access to advanced image analysis tools for research projects, compatibility with novel imaging techniques, secure data archiving for long-term studies, collaboration capabilities with international research partners. |
Target Customers and Departments in Libya Requiring Clinical Software Upgrade Service (PACS/RIS/Workstations)
- Public Hospitals
- Private Hospitals
- Specialized Diagnostic Imaging Centers
- University Hospitals & Medical Schools
- Government Health Ministries & Departments
- Research Institutions focusing on medical imaging
Clinical Software Upgrade Service (Pacs/ris/workstations) Process In Libya
This document outlines the typical workflow for a Clinical Software Upgrade Service, specifically for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated Workstations, within the context of Libya. The process begins with an initial inquiry from a healthcare facility and culminates in the successful deployment and validation of the upgraded software. This workflow emphasizes clear communication, meticulous planning, and rigorous testing to minimize disruption to clinical operations.
| Stage | Activities | Description | Key Stakeholders | Potential Challenges in Libya |
|---|---|---|---|---|
| Receive inquiry from healthcare facility, conduct initial discussions. | Understand the client's current system, pain points, and upgrade objectives. | Healthcare Facility IT Department, Clinical Radiology Department, Vendor Sales Team | Language barriers, varying levels of technical understanding, initial communication delays. |
| Detailed site survey, system analysis, and requirements gathering. | Identify specific PACS/RIS modules to be upgraded, workstation compatibility, network infrastructure, data migration needs, and desired new functionalities. | Healthcare Facility IT Department, Clinical Radiology Department, Vendor Technical Team | Limited access to critical infrastructure for assessment, outdated documentation, resistance to revealing existing system limitations. |
| Develop a detailed proposal outlining scope, timeline, costs, and service level agreements (SLAs). | Present the proposal, negotiate terms, and finalize the contract. This includes licensing, hardware requirements, and support. | Healthcare Facility Management, Procurement Department, Vendor Management Team | Bureaucratic approval processes, currency fluctuations impacting pricing, contract standardization challenges. |
| Develop a comprehensive project plan, including timelines, resource allocation, and risk management strategies. | Schedule upgrade windows, coordinate with facility staff, prepare backup and rollback plans, and procure necessary hardware/software licenses. | Project Manager, Vendor Technical Team, Healthcare Facility IT Department | Securing import permits for hardware/software, logistical challenges for hardware delivery, finding skilled local resources for certain tasks. |
| System backups, data migration planning and testing, preliminary software installation (if applicable), user account preparation. | Ensure all critical data is backed up. Test data migration procedures to minimize downtime during the actual upgrade. Prepare user accounts for the new system. | Healthcare Facility IT Department, Vendor Technical Team | Inconsistent backup practices, potential data corruption during migration, complex user permission structures. |
| Downtime initiation, software installation/migration, configuration. | Perform the upgrade during a pre-defined, low-activity period. Install new software versions, migrate data, and configure the system according to agreed-upon specifications. | Vendor Technical Team, Healthcare Facility IT Department | Unexpected technical issues during installation, network instability, power outages, limited skilled personnel available during critical hours. |
| System functionality testing, data integrity checks, user acceptance testing (UAT). | Thoroughly test all aspects of the upgraded PACS/RIS and workstations to ensure they are functioning correctly. Validate data migration accuracy. Obtain sign-off from end-users. | Vendor Technical Team, Clinical Radiology Department, Healthcare Facility IT Department | Difficulty in simulating real-world clinical scenarios, subjective user feedback, delays in UAT sign-off. |
| Provide comprehensive training to end-users and IT support staff. | Train radiologists, technicians, and IT personnel on the new features and functionalities of the upgraded system. Formally hand over the system and documentation. | Vendor Training Specialist, Clinical Radiology Department, Healthcare Facility IT Department | Language barriers in training materials, varying learning speeds of users, lack of dedicated training facilities. |
| Post-implementation support, troubleshooting, and system monitoring. | Provide ongoing technical support, address any post-upgrade issues, and offer regular system maintenance to ensure optimal performance. | Vendor Support Team, Healthcare Facility IT Department | Remote access challenges, delayed communication for urgent issues, availability of spare parts for hardware, maintenance contract interpretation. |
Key Stages of the Clinical Software Upgrade Service Process:
- Inquiry & Initial Consultation
- Needs Assessment & Scope Definition
- Proposal & Contract Negotiation
- Planning & Preparation
- Pre-Upgrade Activities
- Execution of Upgrade
- Post-Upgrade Validation & Testing
- Training & Handover
- Ongoing Support & Maintenance
Clinical Software Upgrade Service (Pacs/ris/workstations) Cost In Libya
This document outlines the typical cost factors and estimated price ranges for Clinical Software Upgrade Services, specifically for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated Workstations in Libya. It's important to note that exact pricing can vary significantly based on the specific requirements of the healthcare facility, the complexity of the existing infrastructure, the chosen vendor, and the scope of the upgrade.
| Service Component | Estimated Cost Range (Libyan Dinar - LYD) | Notes |
|---|---|---|
| Basic PACS/RIS Software Upgrade (per workstation/module) | 500 - 2,500 LYD | This is a very broad estimate. May include license updates and basic configuration for a single workstation or a minor module upgrade. |
| Comprehensive PACS/RIS Suite Upgrade (Small to Medium Facility) | 20,000 - 100,000 LYD | Includes core software licenses for a limited number of users, basic installation, and initial configuration for a small to medium-sized radiology department. |
| Full PACS/RIS System Implementation/Major Upgrade (Medium to Large Facility) | 100,000 - 500,000+ LYD | Covers extensive software licenses, server infrastructure, multiple workstation installations, data migration, and integration with existing hospital systems. Large hospitals with complex needs can exceed this range significantly. |
| Workstation Hardware Upgrade (per unit) | 2,000 - 10,000 LYD | Cost for upgrading or purchasing new specialized workstations, including high-resolution monitors, for optimal PACS/RIS viewing. |
| Data Migration Services (per TB of data) | 500 - 2,000 LYD | Cost depends on the volume and complexity of data to be migrated. Includes planning, execution, and validation. |
| Integration Services (per integration) | 2,000 - 15,000 LYD | Cost for integrating PACS/RIS with other hospital information systems. Complexity of integration is a key factor. |
| Training Services (per session/user group) | 500 - 5,000 LYD | Depends on the duration, depth, and number of attendees. Can be on-site or remote. |
| Annual Support & Maintenance (percentage of software cost) | 10% - 20% of initial software cost | Ongoing fees for software updates, patches, and technical support. This is a recurring cost. |
Key Pricing Factors for Clinical Software Upgrades in Libya
- Scope of Upgrade: This is the most significant factor. Are you upgrading a single module, the entire PACS/RIS suite, or migrating to a completely new system? The number of servers, workstations, and specialized applications included will directly impact cost.
- Software Vendor & Licensing Model: Different vendors have varying pricing structures. Proprietary solutions can be more expensive than open-source alternatives. Perpetual licenses versus subscription-based models also influence initial and ongoing costs.
- Number of Users/Workstations: The cost is often tied to the number of concurrent users or the number of workstations that require the upgraded software. Each workstation might need specific configuration and installation.
- Hardware Requirements: If the upgrade necessitates new or enhanced hardware (servers, high-performance workstations, specialized monitors), this will add to the overall cost. Compatibility checks and potential upgrades of existing infrastructure are crucial.
- Data Migration Complexity: Migrating large volumes of existing medical images (DICOM files) and patient data from an old system to a new one can be a complex and time-consuming process, often incurring additional service fees.
- Integration with Existing Systems: If the new PACS/RIS needs to integrate with other hospital information systems (HIS), laboratory information systems (LIS), or billing systems, this requires custom development and testing, increasing costs.
- Vendor Support & Maintenance Agreements: Post-upgrade support, software updates, and maintenance are typically offered as separate contracts. The level of support (e.g., 24/7 vs. business hours) will affect pricing.
- Training: Comprehensive training for radiologists, technicians, and IT staff on the new software is essential. The duration and depth of training required will be a cost component.
- Implementation & Project Management: The overall project management and implementation services provided by the vendor or a third-party IT consultant contribute to the final cost.
- Customization & Configuration: Any specific customizations or configurations required to meet the unique workflow of the Libyan healthcare facility will incur additional development and testing costs.
- Geographic Location within Libya: While less of a primary driver, potential travel and logistical costs for implementation teams might vary slightly based on the remoteness of the facility.
Affordable Clinical Software Upgrade Service (Pacs/ris/workstations) Options
Upgrading your clinical software, including Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and workstations, is crucial for efficiency and patient care. However, the cost can be a significant barrier. This guide explores affordable options, value bundles, and cost-saving strategies to help you navigate these upgrades effectively.
| Upgrade Component | Affordable Options | Value Bundles | Cost-Saving Strategies |
|---|---|---|---|
| PACS/RIS Software | Open-source solutions (with careful evaluation), cloud-based SaaS models (lower upfront cost), refurbished software licenses. | Bundled PACS/RIS packages from vendors, often including basic reporting and viewing tools. 'Starter' or 'Essentials' bundles for smaller practices. | Negotiate long-term contracts for discounts. Consider phased rollouts. Explore vendor-provided implementation services to reduce external consultant fees. Evaluate ROI for specific features, avoiding unnecessary modules. |
| Workstations (Hardware & Software) | Refurbished medical-grade workstations, enterprise-level business workstations with upgraded graphics cards, thin clients for virtualized environments. | Bundled workstation packages with pre-installed imaging viewers and basic PACS/RIS clients. Vendor-provided hardware leasing options. | Standardize on a few workstation models to simplify procurement and support. Extend the lifespan of existing workstations with component upgrades (RAM, SSD). Bulk purchasing discounts for multiple units. Explore BYOD (Bring Your Own Device) policies where applicable and secure. |
| Implementation & Training | In-house IT team for basic deployment, online self-paced training modules, vendor-provided remote support. | Integrated implementation and training packages as part of a larger software purchase. 'Train-the-trainer' programs to empower internal staff. | Schedule training during off-peak hours. Utilize vendor webinars and knowledge bases. Document internal workflows to streamline customization. Seek out training programs with a clear focus on immediate productivity gains. |
Key Considerations for Clinical Software Upgrades
- System Interoperability: Ensure new software integrates seamlessly with existing hardware and other clinical systems (EHR/EMR, etc.) to avoid costly workarounds.
- Scalability: Choose solutions that can grow with your practice's needs, preventing premature reinvestment.
- Vendor Support and Training: Factor in the ongoing costs of maintenance, support contracts, and user training.
- Data Migration: Understand the complexity and potential costs associated with migrating your existing image and patient data.
- Security and Compliance: Prioritize software that meets current healthcare regulations (e.g., HIPAA) and robust security standards.
Verified Providers In Libya
Navigating healthcare in Libya can be challenging, but discerning patients seek reliable and accredited medical facilities. Franance Health stands out as a beacon of quality and trust, offering a comprehensive network of verified providers. This commitment to rigorous credentialing ensures that patients receive the highest standard of care, from routine check-ups to complex medical procedures. Their thorough vetting process minimizes risks and maximizes patient satisfaction by partnering only with healthcare professionals and institutions that meet stringent quality and ethical benchmarks.
| Credentialing Aspect | Franance Health's Approach | Benefit to Patients |
|---|---|---|
| Medical Licenses & Certifications | Rigorous validation against official Libyan and international bodies. | Ensures practitioners possess the required qualifications and expertise. |
| Professional Experience & Specialization | Thorough review of career history, residencies, and fellowships. | Connects patients with specialists best suited for their specific medical needs. |
| Ethical Conduct & Patient Feedback | Incorporates background checks and aggregated patient reviews. | Guarantees a commitment to compassionate and ethical patient care, minimizing potential negative experiences. |
| Facility Accreditation & Standards | Verification of hospital and clinic compliance with national and international healthcare standards. | Ensures access to safe, well-equipped, and hygienically maintained medical facilities. |
| Continuing Medical Education (CME) | Confirmation of ongoing professional development and adherence to current medical advancements. | Ensures patients are receiving care informed by the latest medical knowledge and techniques. |
Why Franance Health is the Top Choice for Verified Providers in Libya:
- Unparalleled Credentialing Process: Franance Health employs a multi-faceted verification system that scrutinizes not only the medical licenses and certifications of practitioners but also their professional history, ethical conduct, and patient feedback.
- Focus on Patient Safety and Quality: By selecting only the best, Franance Health prioritizes patient well-being and guarantees access to facilities equipped with modern technology and adhering to international best practices.
- Comprehensive Network: Access a wide array of specialists and services across various medical disciplines, all within a trusted and vetted network.
- Transparency and Trust: Franance Health fosters an environment of transparency, providing patients with the confidence that their healthcare decisions are informed and their care is in capable hands.
- Streamlined Access: Simplifies the process of finding and booking appointments with pre-qualified healthcare providers, saving patients time and reducing stress.
Scope Of Work For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Scope of Work (SOW) outlines the requirements for a comprehensive clinical software upgrade service for the Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and associated workstations. The service includes planning, execution, testing, and post-implementation support to ensure a seamless transition to the new software versions, minimizing disruption to clinical operations and enhancing system performance and functionality.
| Phase | Description | Technical Deliverables | Standard Specifications / Considerations |
|---|---|---|---|
| Detailed assessment of the current environment, planning the upgrade strategy, defining resource requirements, and establishing communication protocols. | Upgrade Project Plan, Risk Assessment Report, Resource Allocation Plan, Communication Plan, Site Preparation Checklist, Backup and Rollback Strategy. | Assessment of current PACS/RIS version, hardware compatibility (servers, storage, network), workstation specifications, operating system versions, EMR/EHR integration points, security policies, disaster recovery plans. Detailed vendor software requirements analysis. |
| Acquisition of the new software versions, licenses, and any required third-party components. | Procured Software Licenses, Software Installation Media/Downloads, Documentation (installation guides, release notes). | Verification of license compliance, confirmation of support contracts, ensuring availability of all necessary components prior to deployment. |
| Installation and configuration of the new software in a non-production (staging) environment to test functionality and integration. | Configured Staging Environment, Test Cases and Scripts, Integration Testing Results, Performance Baseline Report. | Configuration of PACS/RIS servers, database setup, DICOM routing rules, modality worklists, user roles and permissions, workstation client installation, testing against pre-defined use cases. Validation of data integrity and accessibility. |
| Deployment of the upgraded software to the live production environment during planned maintenance windows. | Deployed Upgraded PACS, RIS, and Workstation Software, Post-Upgrade System Configuration Documentation, Initial System Health Report. | Scheduled downtime adherence, controlled deployment process, execution of pre-defined upgrade scripts, immediate post-upgrade system checks, verification of core functionalities, data migration (if applicable and planned). |
| Comprehensive testing of the upgraded system in the production environment to ensure all functionalities are working as expected. | User Acceptance Testing (UAT) Plan and Results, Functional Testing Report, Performance Testing Report, Security Audit Report (post-upgrade). | Testing of image acquisition, viewing, manipulation, reporting, archiving, retrieval, and workflow integration. Validation of user access, data security, and system responsiveness. Verification of EMR/EHR integration points. |
| Providing training to end-users and IT support staff on the new software features and administration. | Training Materials (manuals, presentations), Training Session Records, Trained User List, System Administration Guide (updated). | Tailored training for different user groups (radiologists, technologists, IT staff). Focus on new features, workflow changes, and troubleshooting. Formal handover of the upgraded system to the internal IT team. |
| Providing support for a defined period after the go-live to address any issues and ensure smooth operation. | Issue Log and Resolution Report, Performance Monitoring Reports, Knowledge Transfer Sessions, Final Project Report. | On-site or remote support, proactive monitoring of system performance, rapid resolution of any identified bugs or performance degradations. Documentation of lessons learned. |
Key Objectives of the Upgrade Service
- To successfully deploy and integrate the upgraded PACS, RIS, and workstation software.
- To ensure compatibility with existing hardware and other integrated systems (e.g., EMR/EHR).
- To maintain or improve system performance, reliability, and security.
- To enhance user experience and introduce new functionalities that support clinical workflows.
- To provide comprehensive training and support to end-users and IT staff.
- To minimize downtime and impact on patient care during the upgrade process.
Service Level Agreement For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Clinical Software Upgrade Service, specifically for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated Workstations. This SLA aims to ensure the continuous availability and efficient performance of critical radiology IT infrastructure.
| Service Component | Severity Level | Response Time Guarantee | Resolution Time Target | Uptime Guarantee (Per Component) |
|---|---|---|---|---|
| PACS/RIS Core Functionality (Image Acquisition, Viewing, Reporting) | Critical (System Unavailability, Significant Impact on Patient Care) | 15 Minutes (Initial Acknowledgment) | 4 Hours (Full Resolution or Viable Workaround) | 99.9% (Monthly) |
| PACS/RIS Core Functionality (Image Acquisition, Viewing, Reporting) | High (Significant Performance Degradation, Limited Functionality) | 30 Minutes (Initial Acknowledgment) | 8 Hours (Full Resolution or Viable Workaround) | 99.9% (Monthly) |
| Workstation Application Performance (PACS Viewer, RIS Client) | Critical (Workstation Unusable, Blocking Radiologist Workflow) | 30 Minutes (Initial Acknowledgment) | 2 Hours (Full Resolution or Viable Workaround) | 99.5% (Monthly) |
| Workstation Application Performance (PACS Viewer, RIS Client) | High (Intermittent Slowness, Minor Functional Issues) | 1 Hour (Initial Acknowledgment) | 4 Hours (Full Resolution or Viable Workaround) | 99.5% (Monthly) |
| Ancillary Services (e.g., Archiving, Modality Integration) | Medium (Degraded Performance, Non-Critical Functionality Affected) | 2 Business Hours (Initial Acknowledgment) | 24 Business Hours (Full Resolution or Viable Workaround) | 99.0% (Monthly) |
| Routine System Maintenance & Scheduled Upgrades | Low (Non-Urgent, Pre-Planned Maintenance) | 4 Business Hours (Notification and Planning) | As per Scheduled Maintenance Window (Resolution) | N/A (During Scheduled Maintenance) |
Scope of Service
- Upgrade, installation, and configuration of specified PACS/RIS software versions.
- Upgrade, installation, and configuration of operating systems and drivers for radiology workstations.
- Post-upgrade testing and validation of system functionality.
- Rollback procedures in case of unsuccessful upgrades.
- Troubleshooting and resolution of issues directly arising from the upgrade process.
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