Verified Service Provider in Libya
Bio-Banking & Cryostorage in Libya
Engineering Excellence & Technical Support
Bio-Banking & Cryostorage solutions for Clinical & Diagnostic Labs. High-standard technical execution following OEM protocols and local regulatory frameworks.
National Genetic Resource Repository
Establishment of a secure, state-of-the-art national biobank and cryostorage facility in Libya to preserve diverse genetic resources, including endangered native species and valuable agricultural germplasm. This initiative ensures long-term safeguarding and accessibility for research, conservation, and future bio-economic development.
Advanced Cryopreservation Techniques
Implementation of cutting-edge cryopreservation protocols for various biological materials such as cells, tissues, seeds, and embryos. This includes ultra-low temperature storage (-196°C liquid nitrogen), vitrification, and controlled-rate freezing, maximizing viability and integrity of stored samples for scientific research and potential therapeutic applications.
Robust Sample Tracking & Security
Deployment of a comprehensive digital inventory management system for all bio-banked samples, featuring detailed metadata, barcoding, and real-time tracking. Coupled with multi-layered physical security measures and environmental monitoring, this ensures the utmost integrity, traceability, and protection of invaluable biological assets against any potential risks.
What Is Bio-banking & Cryostorage In Libya?
Bio-banking and cryostorage in Libya refer to the systematic collection, processing, preservation, and distribution of biological specimens for research, diagnostic, and therapeutic purposes. This service involves maintaining biological material under controlled, typically cryogenic, conditions to ensure long-term viability and integrity. The process necessitates rigorous adherence to standardized protocols for sample acquisition, labeling, accessioning, aliquoting, storage, and retrieval. Cryostorage specifically utilizes extremely low temperatures, often -80°C or below in liquid nitrogen vapor or liquid phases, to arrest cellular and molecular degradation.
| Who Needs Bio-Banking & Cryostorage? | Typical Use Cases in Libya | ||||||
|---|---|---|---|---|---|---|---|
| Medical Researchers (Universities, Research Institutes): Requiring access to well-characterized biological samples for studying diseases prevalent in Libya, developing diagnostic tools, and investigating potential therapeutic targets. | Genomic and Genetic Studies: Preservation of DNA for research into genetic predispositions to diseases, population genetics, and identifying novel biomarkers. | Clinical Laboratories: Storage of diagnostic samples for retrospective analysis, quality assurance, and potentially for future re-testing or confirmation. | Public Health Agencies: Establishment of disease surveillance biobanks for tracking infectious diseases, monitoring drug resistance, and understanding epidemiological trends. | Pharmaceutical and Biotechnology Companies: Securing samples for drug discovery, preclinical testing, and development of novel therapeutics relevant to local health challenges. | Fertility Clinics and Reproductive Medicine: Cryopreservation of gametes (sperm, eggs) and embryos for assisted reproductive technologies (ART) and family planning. | Transplant Centers: Storage of donor tissue and cells for matching purposes and potential future transplantation, although this is a highly specialized area. | Forensic Science Laboratories: Preservation of biological evidence for criminal investigations and identification purposes. |
Key Components of Bio-Banking and Cryostorage
- Specimen Collection & Processing: Standardized protocols for obtaining biological samples (e.g., blood, tissue, cells, DNA, RNA) and immediate stabilization or processing.
- Data Management: Comprehensive tracking of specimen identity, associated clinical and demographic data, and storage location using robust Laboratory Information Management Systems (LIMS).
- Cryopreservation: Utilization of specific cryoprotective agents and controlled cooling rates to minimize ice crystal formation and cellular damage during freezing.
- Long-Term Storage: Maintenance of specimens at ultra-low temperatures (-80°C, -150°C, or -196°C in liquid nitrogen) within secure, monitored facilities.
- Quality Control: Regular monitoring of storage conditions, temperature logs, and periodic assessment of sample viability and integrity.
- Specimen Retrieval & Distribution: Efficient and auditable process for accessing and transferring specimens for research or clinical applications.
Who Needs Bio-banking & Cryostorage In Libya?
Bio-banking and cryostorage are vital for preserving biological samples for a multitude of scientific, medical, and research purposes. In Libya, these services are particularly crucial for advancing healthcare, disease research, and safeguarding valuable genetic resources. The primary beneficiaries and users of these facilities can be broadly categorized into specific customer groups and their associated departments or institutions.
| Customer Group | Specific Departments/Institutions | Key Uses/Needs |
|---|---|---|
| Medical & Healthcare Institutions | Hospitals (e.g., Tripoli University Hospital, Benghazi Medical Center) Specialty Clinics (e.g., Oncology, Cardiology, Fertility Clinics) Diagnostic Laboratories Blood Banks | Storing patient samples for future diagnostic/treatment needs (e.g., cancer tissue, stem cells) Preserving fertility samples (sperm, eggs, embryos) Storing blood components for transfusion Long-term storage of diagnostic reference samples |
| Research & Academic Institutions | Universities (e.g., University of Tripoli, University of Benghazi) Research Centers Medical Schools | Storing biological samples for research projects (e.g., genetic studies, disease mechanisms) Creating reference collections for future research Preserving rare or unique specimens Facilitating collaborative research |
| Government & Public Health Agencies | Ministry of Health National Public Health Institute Epidemiology Departments Disease Surveillance Units | Storing samples for disease outbreak investigations and surveillance (e.g., infectious diseases like COVID-19, influenza) Establishing national reference collections for public health monitoring Storing samples for genetic screening programs Preserving reference materials for quality control |
| Biotechnology & Pharmaceutical Companies | Local R&D departments (if any) Companies involved in drug discovery and development | Storing cell lines and reagents for drug screening Preserving patient samples for clinical trials Developing new diagnostic tools Storing biological materials for product development |
| Agricultural & Environmental Organizations | Agricultural Research Stations Environmental Protection Agencies Botanic Gardens | Storing seeds, plant tissues, and microbial strains for conservation and research Preserving genetic diversity of local flora and fauna Storing samples for environmental monitoring and impact assessment Conservation of valuable genetic resources |
Target Customers and Departments for Bio-banking & Cryostorage in Libya
- {"title":"Medical & Healthcare Institutions","description":"Essential for patient care, diagnosis, and the development of personalized medicine."}
- {"title":"Research & Academic Institutions","description":"Foundation for groundbreaking scientific discoveries and educational advancement."}
- {"title":"Government & Public Health Agencies","description":"Crucial for public health surveillance, disease prevention, and national health security."}
- {"title":"Biotechnology & Pharmaceutical Companies","description":"Drives innovation in drug development, diagnostics, and therapeutic solutions."}
- {"title":"Agricultural & Environmental Organizations","description":"Protects biodiversity and supports sustainable development."}
Bio-banking & Cryostorage Process In Libya
This document outlines the typical workflow for bio-banking and cryostorage processes in Libya, from initial inquiry to the successful execution of services. The process involves multiple stages, ensuring the integrity and security of biological samples. While specific protocols might vary between institutions, a general framework is presented here. The Libyan bio-banking landscape is still developing, and adherence to international standards is crucial for future growth and collaboration.
| Stage | Description | Key Activities | Documentation/Requirements | Considerations in Libya |
|---|---|---|---|---|
| Inquiry & Initial Consultation | The process begins when a potential client (researcher, clinician, company) expresses interest in bio-banking and cryostorage services. | Understanding client needs, sample types, volume, duration of storage, and specific requirements. Providing information about available services and facilities. | Client profile, initial project scope, potential sample types. | Availability of local expertise and facilities. Clear communication channels are essential. |
| Proposal & Quotation Development | Based on the initial consultation, a detailed proposal and quotation are prepared. | Defining scope of work, service level agreements (SLAs), pricing structure, timelines, and terms and conditions. Addressing legal and ethical considerations. | Formal proposal document, quotation, draft SLA, Material Transfer Agreement (MTA) draft. | Navigating local regulatory frameworks for data privacy and sample handling. Ensuring transparent pricing. |
| Sample Collection & Transport | The client prepares and transports samples to the bio-banking facility according to agreed-upon protocols. | Client adherence to collection guidelines (e.g., sterile techniques, appropriate containers, temperature control). Secure and compliant transport of samples. | Sample collection kits, chain-of-custody forms, temperature logs, import/export permits (if applicable). | Challenges with reliable cold chain logistics. Availability of specialized transport. Potential customs delays. |
| Sample Receipt & Processing | Upon arrival, samples are logged, inspected, and processed according to the established protocols. | Verification of sample integrity, quantity, and labeling. Performing necessary aliquoting, labeling, and preliminary processing (e.g., DNA extraction). | Sample receipt log, chain-of-custody verification, processing SOPs, sample identification labels. | Ensuring trained personnel for sample handling. Maintaining sterility and preventing contamination. |
| Cryopreservation & Storage | Samples are prepared for long-term storage at ultra-low temperatures. | Controlled freezing protocols, placement in cryovials, labeling, and storage in liquid nitrogen or ultra-low temperature freezers. | Cryopreservation SOPs, inventory logs, cryostorage unit logs, temperature monitoring records. | Reliability of power supply for freezers. Availability and maintenance of liquid nitrogen supply. Secure storage facilities. |
| Inventory Management & Reporting | A comprehensive inventory of all stored samples is maintained and regularly updated. | Detailed tracking of sample location, quantity, status, and associated metadata. Providing regular reports to clients. | Inventory database, sample tracking system, client reports, audit trails. | Implementing robust and secure database systems. Ensuring data integrity and accessibility for authorized personnel. |
| Retrieval & Shipment | When required, samples are retrieved from storage and shipped to the client or designated location. | Strict access controls for sample retrieval. Following secure and temperature-controlled shipping protocols. | Sample retrieval request forms, chain-of-custody for retrieval, shipping manifests, temperature logs for shipment. | Coordinating with reliable couriers for temperature-controlled transport. Ensuring timely delivery. |
| Ongoing Monitoring & Maintenance | Continuous monitoring of storage conditions and regular maintenance of equipment are essential. | Regular checks of freezer temperatures, alarm systems, and emergency backup power. Preventive maintenance of cryostorage units. | Maintenance logs, calibration records, alarm system test records, emergency preparedness plans. | Investing in reliable backup power systems (generators, UPS). Establishing emergency protocols for power outages or equipment failure. |
Bio-Banking & Cryostorage Process Workflow in Libya
- Inquiry & Initial Consultation
- Proposal & Quotation Development
- Sample Collection & Transport
- Sample Receipt & Processing
- Cryopreservation & Storage
- Inventory Management & Reporting
- Retrieval & Shipment
- Ongoing Monitoring & Maintenance
Bio-banking & Cryostorage Cost In Libya
Bio-banking and cryostorage services in Libya are still an emerging field, with costs that can vary significantly based on several factors. Unlike more established markets, there isn't a standardized price list, and many services might be offered by research institutions or specialized private laboratories with bespoke pricing. The primary currency used for such transactions would be the Libyan Dinar (LYD).
| Service Component | Estimated Range (LYD per sample/unit) | Notes |
|---|---|---|
| Initial Sample Processing (e.g., DNA extraction, cell prep) | 200 - 800 LYD | Highly variable depending on sample type and complexity. |
| Cryostorage (Annual Fee) | 50 - 250 LYD | Per sample, for ultra-low temperature storage (-80°C or -196°C). May vary by sample volume and density. |
| Long-Term Cryostorage (e.g., 10-year pre-pay) | 400 - 2000 LYD | Potential for discounted annual rates when pre-paid for longer durations. |
| Specialized Sample Storage (e.g., embryos, stem cells) | 500 - 1500 LYD (initial) + 100 - 400 LYD (annual) | Requires more stringent conditions and specialized expertise, hence higher costs. |
| Inventory Management & Reporting | 50 - 200 LYD (per year/request) | For detailed tracking, retrieval requests, and regular reports. |
| Sample Retrieval | 30 - 150 LYD | Per retrieval request, can vary based on quantity and urgency. |
Key Pricing Factors for Bio-Banking & Cryostorage in Libya:
- Type of Biological Sample: The nature of the sample (e.g., blood, tissue, cells, DNA, sperm, eggs, embryos) will influence the complexity of processing, storage medium, and associated risks, thus impacting cost.
- Volume/Quantity of Samples: Storing a larger number of samples may sometimes lead to a slightly reduced per-sample cost due to economies of scale, but initial processing fees can be significant.
- Storage Duration: Longer-term storage commitments (e.g., 5, 10, 20+ years) are typically priced on an annual basis and may offer discounts for extended periods.
- Processing Requirements: Initial sample preparation, such as DNA extraction, cell culture, or cryoprotective agent addition, adds to the overall cost.
- Storage Temperature & Conditions: Ultra-low temperature storage (-80°C or liquid nitrogen vapor phase at -196°C) is more expensive than standard refrigeration due to energy consumption and specialized equipment.
- Security & Accessibility: Facilities offering enhanced security, inventory management systems, and controlled access might command higher fees.
- Associated Services: Costs can increase if the service includes sample tracking, reporting, quality control checks, or transportation.
- Provider Type: Costs can differ between government-funded research institutions (which might offer subsidized rates for internal research) and private commercial laboratories.
Affordable Bio-banking & Cryostorage Options
Bio-banking and cryostorage are crucial for preserving valuable biological samples, whether for research, medical treatments, or personal future use. However, these services can come with significant costs. This guide outlines how to approach affordable bio-banking and cryostorage by understanding value bundles and implementing cost-saving strategies.
| Cost-Saving Strategy | Description | Potential Savings |
|---|---|---|
| Choose the Right Bundle Tier | Many facilities offer basic, standard, and premium bundles. Assess your actual needs to avoid paying for features you won't use. | Significant (up to 30-50% compared to premium) |
| Negotiate Long-Term Contracts | Committing to longer storage periods (e.g., 5, 10, or 20 years) can often result in discounted rates. | 10-25% discount on annual fees |
| Bulk Sample Discounts | If you have a large number of samples, inquire about discounts for storing them in bulk. | Tiered pricing, reducing cost per sample |
| DIY Sample Preparation (if feasible) | If you have the expertise and equipment, performing your own sample processing and aliquoting can reduce service fees. Ensure you adhere strictly to the facility's protocols. | 5-15% reduction in initial setup costs |
| Optimize Sample Volume & Aliquoting | Store only the necessary volume per aliquot. Avoid over-aliquoting, which increases storage space and cost. | Up to 20% reduction in storage space and cost |
| Consider Ambient or Refrigerated Storage (for non-critical samples) | If samples do not require extreme cold, explore options for less expensive storage temperatures. | Substantial savings compared to cryogenic storage |
| Research Smaller or Niche Facilities | Smaller or specialized bio-banks might offer competitive pricing and personalized service compared to larger, established institutions. | Potentially lower overhead and pricing |
| Leverage Academic/Institutional Discounts | If you are affiliated with a university or research institution, inquire about institutional contracts or group rates. | Variable discounts, can be substantial |
| Review Annual Fees Carefully | Understand what is included in the annual storage fee. Some facilities might charge extra for routine temperature checks or basic reporting. | Avoid hidden costs, ensure value for money |
| Inquire About Payment Plans | For large upfront costs, some facilities might offer payment plans that can ease the financial burden. | Improved cash flow management |
Understanding Value Bundles
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- {"title":"Common Components of Bio-Banking Value Bundles","description":"These bundles typically include a combination of the following, with varying levels of inclusion:"}
- {"title":"Sample Processing & Preparation","description":"Includes extraction, purification, aliquoting, and labeling of samples."}
- {"title":"Long-Term Cryostorage","description":"Secure storage in cryogenic freezers (e.g., -80°C or liquid nitrogen) with temperature monitoring and backup systems."}
- {"title":"Inventory Management & Tracking","description":"Digital database for cataloging samples, including metadata, location, and retrieval history."}
- {"title":"Quality Control (QC)","description":"Regular checks to ensure sample integrity and viability."}
- {"title":"Retrieval Services","description":"Process for requesting and receiving samples."}
- {"title":"Reporting & Auditing","description":"Documentation of storage conditions, sample status, and audit trails."}
- {"title":"Insurance & Security","description":"Measures to protect samples against loss or damage."}
Verified Providers In Libya
Navigating the healthcare landscape in Libya requires trust and assurance. Verified providers are essential for ensuring quality care and patient safety. Franance Health stands out as a leading organization committed to upholding the highest standards in medical services. Their rigorous credentialing process and dedication to excellence make them the premier choice for individuals and organizations seeking reliable healthcare solutions in Libya. This document outlines Franance Health's credentials and elaborates on why they represent the best choice for healthcare needs.
| Credential/Aspect | Description | Why it matters for patients in Libya |
|---|---|---|
| International Accreditation | Franance Health actively pursues and maintains accreditations from reputable international healthcare organizations. This involves rigorous audits and adherence to global best practices in healthcare delivery and management. | Ensures that services meet international quality benchmarks, providing confidence in the standard of care received, even within a challenging local context. It signifies a commitment to global standards of safety and efficacy. |
| Physician Vetting & Qualification | Franance Health implements a multi-stage vetting process for all medical professionals. This includes verifying medical licenses, educational backgrounds, specialized training, and clinical experience through official Libyan and international channels. | Guarantees that patients are treated by competent, licensed, and experienced doctors and specialists, reducing the risk of medical errors and ensuring appropriate treatment protocols are followed. |
| Facility & Equipment Standards | Franance Health partners with and manages facilities that are equipped with modern medical technology and adhere to strict hygiene and safety protocols. Regular inspections and upgrades ensure that infrastructure is up-to-date. | Provides access to advanced diagnostic and treatment capabilities, crucial for accurate diagnoses and effective medical interventions, often in environments where such resources may be scarce. |
| Patient Safety Protocols | The organization enforces comprehensive patient safety protocols, including infection control measures, medication management systems, and emergency preparedness plans, aligned with international healthcare standards. | Minimizes the risk of hospital-acquired infections and other preventable adverse events, ensuring a secure and safe environment for patient recovery and well-being. |
| Ethical Compliance & Transparency | Franance Health operates under a strict code of ethics, emphasizing patient confidentiality, informed consent, and transparent communication. Billing and service information are clearly communicated. | Builds trust and ensures that patients are treated with respect and dignity, understanding their treatment options and associated costs without hidden agendas. |
| Continuity of Care & Specialized Services | Franance Health offers a broad spectrum of medical services, from primary care to highly specialized treatments, and focuses on ensuring seamless transitions between different levels of care and specialist consultations. | Allows patients to access a comprehensive range of medical needs within a single, trusted network, avoiding the challenges of seeking fragmented or unavailable specialized care elsewhere in Libya. |
Franance Health Credentials & Key Strengths
- Accreditation by recognized international healthcare bodies.
- Partnerships with leading Libyan medical institutions.
- Extensive network of highly qualified and licensed medical professionals.
- Commitment to continuous quality improvement and patient satisfaction.
- Adherence to stringent ethical and professional medical practices.
- Advanced technological infrastructure and state-of-the-art equipment.
- Comprehensive range of specialized medical services.
- Transparent and ethical billing practices.
Scope Of Work For Bio-banking & Cryostorage
This Scope of Work (SOW) outlines the requirements for the establishment and operation of a comprehensive Bio-Banking and Cryostorage facility. The SOW details the technical deliverables and standard specifications necessary for ensuring the integrity, security, and long-term viability of biological samples. This includes infrastructure, equipment, consumables, operational procedures, and quality assurance protocols. The objective is to create a robust and compliant bio-banking system capable of supporting research, clinical, and diagnostic needs.
| Parameter | Specification | Criticality | Verification Method |
|---|---|---|---|
| Temperature Range (LN2 Freezers) | ≤ -190°C (e.g., -196°C) | High | Continuous monitoring with calibrated data loggers; periodic verification against calibrated thermometer. |
| Temperature Range (ULT Freezers) | ≤ -80°C (e.g., -86°C ± 3°C) | High | Continuous monitoring with calibrated data loggers; periodic verification against calibrated thermometer. |
| Temperature Fluctuation (Storage Units) | ± 2°C of set point | High | Continuous monitoring via LIMS; alarm logs analyzed for deviations. |
| Environmental Monitoring (Room Temp/Humidity) | 18-24°C, 40-60% RH (typical) | Medium | Continuous monitoring via LIMS; alarm logs analyzed for deviations. |
| Power Backup Uptime | ≥ 24 hours for critical systems | High | Load testing of UPS and generator; regular maintenance logs. |
| Biosafety Cabinet (BSC) Performance | Meets relevant standards (e.g., NSF/ANSI 49, EN 12469) | High | Annual certification by qualified technician; airflow measurements. |
| LIMS Data Integrity | 21 CFR Part 11 compliant (if applicable) | High | Internal audit of LIMS functionality and audit trails; vendor validation documentation. |
| Barcode Readability | ≥ 99.9% at room temperature and in cryo-environment | High | Test runs with various barcode types and reader models; failure analysis. |
| Sample Tracking Accuracy | 100% accuracy in LIMS | High | Regular inventory audits and reconciliations; cross-referencing with physical locations. |
| Emergency Response Plan | Tested quarterly, includes fire, power outage, LN2 leak | High | Drill reports, documented incident response and follow-up actions. |
| Staff Training Completion | 100% completion for all SOPs and critical processes | High | Training records, competency assessments, sign-off sheets. |
| Consumable Quality (Cryovials) | Leak-proof, autoclavable, certified RNase/DNase free | Medium | Certificate of Analysis (CoA) from manufacturer; lot traceability. |
| Liquid Nitrogen Purity | Industrial grade (≥ 99.5%) | Medium | Supplier's CoA; periodic checks. |
Technical Deliverables
- Facility Design & Construction:
- Secure, temperature-controlled laboratory space with redundant environmental monitoring.
- Dedicated areas for sample receiving, processing, aliquoting, labeling, and storage.
- Biosafety Level (BSL) compliance as per sample types (e.g., BSL-2, BSL-3).
- Emergency power backup systems (UPS, generators) for all critical equipment and environmental controls.
- Advanced fire detection and suppression systems (e.g., inert gas).
- Robust security systems including access control, CCTV surveillance, and intrusion detection.
- Cryostorage Systems:
- Bulk liquid nitrogen (LN2) storage freezers (e.g., -196°C).
- Ultra-low temperature (ULT) freezers (e.g., -80°C) for temperature-sensitive samples.
- Temperature-controlled ambient storage areas for short-term holding and ambient samples.
- Redundant temperature monitoring systems with automated alerts and data logging.
- Inventory management systems integrated with storage units.
- Sample Processing & Aliquoting Equipment:
- Biosafety cabinets (BSCs) for sterile sample handling.
- Centrifuges (refrigerated and ambient).
- Liquid handling robots and automated pipetting systems.
- Vortex mixers and incubators.
- Tissue processors and sectioning equipment (if applicable).
- Sample Labeling & Tracking:
- High-resolution barcode printers and scanners.
- Robust Laboratory Information Management System (LIMS) for sample tracking, inventory, and audit trails.
- Unique sample identification (USID) generation and management.
- Data management infrastructure for sample metadata, consent, and associated information.
- Consumables & Reagents:
- Cryovials, tubes, and plates suitable for cryopreservation.
- Barcode labels resistant to extreme temperatures and solvents.
- Sterile pipettes, tips, and other consumables.
- Cryoprotective agents and other necessary reagents.
- Deionized or distilled water systems.
- Quality Assurance & Control (QA/QC):
- Standard Operating Procedures (SOPs) for all bio-banking processes.
- Regular calibration and maintenance schedules for all equipment.
- Environmental monitoring logs and validation reports.
- Sample viability testing protocols (where applicable).
- Personnel training programs and competency assessments.
- Regular internal audits and risk assessments.
- Compliance with relevant regulatory standards (e.g., ISO 9001, CLIA, HIPAA).
- Data Management & Security:
- Secure data servers with regular backups and disaster recovery plans.
- Robust cybersecurity measures to protect sensitive data.
- User access controls and audit trails within the LIMS.
- Data anonymization/de-identification protocols as per ethical and regulatory guidelines.
- Interoperability standards for data exchange (e.g., HL7).
- Transportation & Logistics:
- Validated cold chain shipping containers and temperature loggers.
- SOPs for sample transportation to and from the facility.
- Partnerships with specialized logistics providers for biological sample transport.
- Training & Documentation:
- Comprehensive training manuals and materials for all staff.
- Documentation of all training sessions and staff competency.
- Detailed operational manuals and troubleshooting guides.
- Records of all sample handling, processing, and storage activities.
Service Level Agreement For Bio-banking & Cryostorage
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for bio-banking and cryostorage services provided by [Provider Name] to [Client Name]. This SLA is an addendum to the Master Services Agreement (MSA) between the parties.
| Service Component | Uptime Guarantee | Response Time (Emergency) | Response Time (Non-Emergency) |
|---|---|---|---|
| Cryostorage Environment (Temperature Stability & Monitoring) | 99.99% | 15 minutes (acknowledgement), 60 minutes (on-site intervention) | 4 business hours (acknowledgement), 24 business hours (investigation) |
| Sample Access Request (Standard Retrieval) | N/A (Service is dependent on operational processes, not direct uptime) | N/A (Service is dependent on operational processes, not direct uptime) | 2 business days (acknowledgement & scheduling) |
| Sample Inventory & Tracking System Access | 99.9% | 30 minutes (acknowledgement), 2 hours (resolution attempt) | 8 business hours (acknowledgement), 48 business hours (resolution attempt) |
| Power & Backup Generator System | N/A (Covered under Cryostorage Environment uptime) | 15 minutes (acknowledgement), 30 minutes (verification of status) | 4 business hours (acknowledgement), 12 business hours (scheduled inspection) |
| Alarm & Notification System | 99.99% | 10 minutes (acknowledgement) | 2 business hours (acknowledgement) |
Definitions
- Bio-banking: The collection, processing, storage, and management of biological samples for research and clinical purposes.
- Cryostorage: The storage of biological samples at ultra-low temperatures (typically -80°C or liquid nitrogen vapor phase) to preserve their integrity.
- Downtime: Any period during which the Service is unavailable to the Client.
- Emergency: Any event that poses an immediate and significant threat to the integrity or accessibility of stored samples, requiring immediate intervention.
- Non-Emergency: Any event that does not pose an immediate threat to sample integrity or accessibility but requires attention within a defined timeframe.
- Response Time: The maximum time allowed for the Provider to acknowledge and begin addressing a reported incident or request.
- Uptime: The percentage of time the Service is available and operational. Calculated as (Total Minutes in Period - Downtime Minutes) / Total Minutes in Period * 100%.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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